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Become A Counter Sales Representative

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Working As A Counter Sales Representative

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $83,158

    Average Salary

What Does A Counter Sales Representative Do At The Hertz Corporation

* Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
* Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
* Resolve customer issues and concerns professionally using effective customer service techniques
* Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
* Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
* Answer telephone calls in a timely manner in accordance with best practices and policy standards
* Liaise with various Hertz departments
* Achieve personal sales goals while supporting the goals of the team
* Answer questions and provide directions in a courteous and expeditious manner
* Qualify and process customer rentals with accuracy and attention to detail
* Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
* Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
* Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
* Keep work area organized and free of clutter

What Does A Counter Sales Representative Do At Rexel USA

* Perform all aspects of selling to maintain and develop new or existing customers.
* Provide outstanding customer service and build relationships with customers.
* Receives material coming into the building by vendors, customers, or other warehouses accurately and promptly.
* Verifies the quantity and description of materials received by checking merchandise against the packing list.
* Assembles and fills orders to be shipped to customers or other divisions.
* Loads common carrier and company vehicles.
* Assembles customer orders to be shipped via UPS.
* Gathers assembled orders that are in carts and verifies their quantities and descriptions.
* Counts and writes total quantity of merchandise being shipped on the invoice.
* Packs each order into a container and arranges the container onto a shelf according to truck route.
* Stocks incoming orders onto shelves.
* Measures, cuts, and spools wire materials.
* Verifies quantities and items being shipped against the invoice.
* Substitutes for other warehouse personnel when needed.
* Other duties as assigned

What Does A Counter Sales Representative Do At Matheson Linweld

* include the following.
* Other duties may be assigned.
* Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
* Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
* Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
* Restocks store merchandise as needed.
* Arranges stock on shelves or racks in sales area and keeps merchandise in order.
* Marks or tickets merchandise.
* Manages requests for products, price and technical information.
* Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
* Maintains showroom cleanliness by procedures set forth by management.
* Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
* Tracks result of outbound campaign efforts.
* Backs up inbound customer service, as needed.
* Comply with all DOT and OSHA regulations.
* Ensure all safety rules are strictly observed.
* Perform other projects and duties as assigned.
* Required Experience

What Does A Counter Sales Representative Do At GPC-Genuine Parts Company

* Addressing customer sales/service questions and problems quickly
* Shifting into a high gear and bringing a high energy to our NAPA parts counter
* Helping team members when working with customers or finding auto parts
* Navigating computer and paper catalog systems
* Working towards continuous improvement with our in store processes and procedures
* Building long-term relationships with our customers
* Lifting merchandise up to 60 lbs for deliveries
* Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people

What Does A Counter Sales Representative Do At Robert Madden Industries

* Report on team and individual performance Build and form new partnerships with potential clients Retain customer satisfaction by assisting customers with identifying parts and providing quotes.
* Establish personal relationships with customers and end users.
* Inform customers on any updates and service bulletins supplied by manufactures.
* Sales of Existing heating, ventilation, and air conditioning systems Counter sales, configure proposals, process orders, perform inventory cycle counts and assist customers face to face as well as on the telephone

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How To Become A Counter Sales Representative

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Counter Sales Representative jobs

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Top Skills for A Counter Sales Representative

OutstandingCustomerServiceAutoPartsCounterSalesCarRentalsMonthlySalesGoalsProcessCustomerRentalsCustomerIssuesHertzOptionalServicesPersonalSalesGoalsAncillaryProductsSalesEnvironmentCoreProductsRevenueMaximizationInventoryControlFuelOptionsEmphasisAdditionalProductsVehicleUpgradesCustomerOrders

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Top Counter Sales Representative Skills

  1. Outstanding Customer Service
  2. Auto Parts
  3. Counter Sales
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service and built relationships with customers.
  • Worked parts counter selling auto parts, electrical and plumbing parts.
  • Coordinated and trained other counter sales representative staff.
  • Manage and process customer car rentals and returns in a timely professional manner.
  • Key Achievements Highest percentage of approved labor claims Top monthly existing customer sales increase Exceed new customer monthly sales goals

Top Counter Sales Representative Employers

Counter Sales Representative Videos

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