Counter supervisor job description

Reporting to the GSC Manager, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room.
DIRECTLY SUPERVISES:


Count Room Lead

Count Room Representative


KEY JOB FUNCTIONS
:



Assures customer service standards are exceeded at all times and all count room personnel are committed to excellence in the performance of their assigned duties. Delegates daily job assignments to Count Room employees. Supervises the preparation of the Slot Cash Storage Box Report and the Master Game Report and supporting documentation. Orders and maintains inventory of operating supplies. Recommends training as necessary for Count Room representatives in both customer service and technical areas. Ensures key control procedures are adhered to at all times. Maintains compliance with the casino control commission regulations and company policies and procedures. Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted in the most efficient manner or the cash box and drop box pick-up and count is conducted in the most efficient manner. Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed. Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee complaints (grievances) in a timely and efficient manner. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Weighs, counts, wraps and records slot drop according to procedure. Sorts, counts and records contents of table game drop boxes according to procedure. Verifies quantity against records. Transfers coin from count room to coin storage. Prepares bank deposits of coin. Wraps bank purchases of coin. Responsible for general upkeep of count room. Repairs and maintains count room equipment. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.



EDUCATION and/or EXPERIENCE:



High school diploma or equivalent required. A minimum of three to five years Count Room experience preferred. A minimum of two years supervisory/management experience required.



QUALIFICATIONS:



Proficiency in Microsoft Office products. Must be able to perform basic math calculations. Must possess excellent interpersonal skills, verbal and written communication skills and be a team player. Adding machine, computer terminal operation and currency counting machine skills required. Prior money handling and coin room experience preferred (bank, casino, sales, etc.). Must be able to read, write, speak and understand English. Basic mechanical repair ability preferred



WORK ENVIRONMENT
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Must be able to work independently. Must be able to sit, stand or walk for long periods of time. Able to correspond via telephone and electronic mail. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts. Must be able to maneuver throughout all areas of the property, and floor to floor via stairways (minimum of 20 steps) or by escalator. Must be able to lift, carry and push between 40 and 60 pounds; and push/pull 2,000 pounds with assistance. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to operate various tools and equipment. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed.


At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Reporting to the GSC Manager, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room.

Located at Roosevelt Square Whole Foods

Assists with the scheduling and supervision of Team Members as well as with the day-to-day flow of the department. Oversees and maintains compelling Prepared Foods, coffee, and juice displays. Supports the Prepared Foods Team Leader and Associate Team Leader(s) to ensure smooth operation of the Prepared Foods Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Responsibilities

• Supervises and delegates tasks to Prepared Foods Team Members.
• Works with Prepared Foods Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Opens and closes department according to established procedures.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Knowledge, Skills, & Abilities

• Extensive knowledge of Prepared Foods team procedures and policies.
• Strong demonstrated organizational and time management skills.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Desired Work Experiences

• 12+ months retail experience.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in wet and dry conditions.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Note : The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.