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Counter supervisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical counter supervisor skills. We ranked the top skills for counter supervisors based on the percentage of resumes they appeared on. For example, 18.5% of counter supervisor resumes contained customer service as a skill. Continue reading to find out what skills a counter supervisor needs to be successful in the workplace.

15 counter supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how counter supervisors use customer service:

Provided professional and friendly customer service to a multitude of diverse personalities in a fast paced environment.
Develop customer service policies and procedures to ensure consistent customer service and satisfaction.

2. Cycle Counts

Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.

Here's how counter supervisors use cycle counts:

Conducted daily cycle counts according to sku classifications.
Established location parameters, conducted cycle counts to maintain accurate inventory.

3. Internal Controls

Here's how counter supervisors use internal controls:

Enforced and ensured that all Team Members followed the Systems of the Internal Controls of the Illinois Gaming Board.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how counter supervisors use sales floor:

Supported senior management with managing front counter, cash drawer reconciliations, sales floor and deliveries.
Assisted customers on the sales floor with accessories, shoes, and clothing.

5. Inventory Control

Here's how counter supervisors use inventory control:

Performed merchandise stocking, floor management and inventory control.
Store meetings, developing employee skills, inventory control, and resolve customer issues were also responsibilities.

6. Customer Complaints

Here's how counter supervisors use customer complaints:

Provide preventative troubleshooting and resolved non-routine customer complaints.
Supervised and assisted employees deescalating customer complaints.

7. Customer Orders

Here's how counter supervisors use customer orders:

Oversee daily operations Oversee daily process' and procedures Oversee associate schedules Place customer orders Track counter inventory levels
Informed customers about products and promotional items, provided excellent customer service, took customer orders and prepared items accordingly.

8. Table Games

Table games refer to a game that you can play over a table. These games include snooker, foosball, table tennis, etc.

Here's how counter supervisors use table games:

Count, Verify and Record daily drops of slot machines and Table Games.
Supervised count team in the sorting, counting and balancing of table games and slot bill acceptor monies.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how counter supervisors use payroll:

Developed Excel Spreadsheet to track fuel surcharge profit and loss and to simplify the bi-weekly payroll process.
Entered all payroll for the pay period, responsible for conducting weekly shift meetings.

10. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how counter supervisors use retail sales:

Experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures.
Supervised coordinate activities of retail sales workers in the department.

11. Customer Inquiries

Here's how counter supervisors use customer inquiries:

Ensured guest service in all areas met company standards; demonstrated ability to utilize positive communication and resolve escalated customer inquiries.
Delivered excellent customer service by greeting and assisting each customer, addressed customer inquiries and resolved complaint.

12. Soft Count

Here's how counter supervisors use soft count:

Participated in management business reviews to cover for Soft Count Manager.
Reported daily hard/soft count to shift manager, General Manager, and accounting.

13. Slot Machines

Here's how counter supervisors use slot machines:

Make minor repairs or adjustments to slot machines or recommend removal of slot machines for repair.
Followed all Accurately counted slot machine currency drop and ticket Drop/Count policies and procedures.

14. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how counter supervisors use casino floor:

Managed drop teams nightly with the flow of cash from the casino floor to the vault.
Managed and reduced time spent on the casino floor.

15. Sales Associates

Here's how counter supervisors use sales associates:

Assisted managers opened & closed registers and delegated responsibilities to the sales associates.
Supervised a retail team of eight sales associates while maintaining sales quotas, accurate accounting, and brand standard displays.

What skills help Counter Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of counter supervisor skills to add to your resume

The most important skills for a counter supervisor resume and required skills for a counter supervisor to have include:

Customer Service
Cycle Counts
Internal Controls
Sales Floor
Inventory Control
Customer Complaints
Customer Orders
Table Games
Payroll

Retail Sales
Customer Inquiries
Soft Count
Slot Machines
Casino Floor
Sales Associates
POS
Cash Drawers
Computer System

Enhance Customer Satisfaction
Front Line
Food Preparation
Bank Deposits
Loss Prevention
Safety Rules
Product Knowledge
Food Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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