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Counter waitress/waiter skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical counter waitress/waiter skills. We ranked the top skills for counter waitresses/waiter based on the percentage of resumes they appeared on. For example, 88.8% of counter waitress/waiter resumes contained food handling as a skill. Continue reading to find out what skills a counter waitress/waiter needs to be successful in the workplace.

13 counter waitress/waiter skills for your resume and career

1. Food Handling

Here's how counter waitresses/waiter use food handling:

Train new cooks and floor stuff on guest service expectations, safety procedures, proper food handling and restaurant protocols.
Followed proper food handling methods and maintained correct temperature of all food products.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how counter waitresses/waiter use customer service:

Provided polite and attentive customer service to restaurant patrons at all times while maintaining the highest standard of quality.
Excel in providing exceptional customer service in the dining area as well behind counter.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how counter waitresses/waiter use pos:

Learned and aptly operated sophisticated touch-screen POS system contributing to increased efficiency and speed of service.
Operated POS system and telephone system Maintained timely/professional service to customers in all situations Formed strong work relationships

4. Food Orders

Here's how counter waitresses/waiter use food orders:

Worked cash register, handled customer food orders, delivered excellent customer service
Take detailed orders and deliver prepared food orders to consumers expediently.

5. Customer Orders

Here's how counter waitresses/waiter use customer orders:

Used multitasking skills to be aware of multiple customer orders, while answering phones, and running food.
Relay customer orders to cook for preparation.

6. Customer Complaints

Here's how counter waitresses/waiter use customer complaints:

Handle customer complaints in an appropriate fashion.
Resolved customer complaints with problem identification and resolution techniques, as well as accommodating and providing excellent customer service.

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7. Phone Orders

Here's how counter waitresses/waiter use phone orders:

Waited on tables, took phone orders, mixed drinks, cleaned, opened, closed
Counter, waitress, phone orders, clean tables, help with whatever is needed

8. To-Go Orders

A to-go order refers to a food or beverage item served in a package, takeout container, or parcel which allows it to be taken away from a restaurant rather than eaten on the premises of the restaurant as a dine-in facility. A to-go order means your order from the restaurant but eat it at home and hence call it a takeout.

Here's how counter waitresses/waiter use to-go orders:

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting/seating guests.
Answered incoming calls courteously, taking to-go orders/reservations and preparing accordingly.

9. Ice Cream

Here's how counter waitresses/waiter use ice cream:

Created ice cream treats; utilized register regularly
Provided regular staff with support in serving customers in the ice cream and bakery departments.

10. Computer System

Here's how counter waitresses/waiter use computer system:

Mastered computer system for automated order taking and efficiently worked the register by processing payments and making accurate change.
Greeted customers upon arrival Served customers meals and beverages Explained menu options Using computer system to input food orders

11. Delivery Orders

A delivery order is a document that is issued to confirm the transportation of a product or cargo to another party. Delivery orders are generally issued by the product owner, sender, or shipment carrier. It is a non-negotiable document and only acts as a product release confirmation from the sender.

Here's how counter waitresses/waiter use delivery orders:

Served customers for private parties as well as regular dining and managed take out and delivery orders
Prepared to-go orders, prepared delivery orders, helped customers

12. Credit Card Transactions

Here's how counter waitresses/waiter use credit card transactions:

Processed patrons culinary orders, operated cash register, processed cash, debit\credit card transactions
Operated a computerized point-of-sale accountability system to accurately process cash and credit card transactions.

13. Sales Taxes

Here's how counter waitresses/waiter use sales taxes:

Use computer cash-register to input orders and prepare checks that itemize and total meal costs and sales taxes and complete transaction.
Prepare checks that itemize and total meal costs and sales taxes, collect payments from customers and promptly provide accurate change.

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List of counter waitress/waiter skills to add to your resume

The most important skills for a counter waitress/waiter resume and required skills for a counter waitress/waiter to have include:

Food Handling
Customer Service
POS
Food Orders
Customer Orders

Customer Complaints
Phone Orders
To-Go Orders
Ice Cream
Computer System

Delivery Orders
Credit Card Transactions
Sales Taxes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Food Preparation and Restaurant Industry
Counter Waitress/Waiter
Counter Waitress/Waiter Skills

Updated January 8, 2025

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