What does a courier driver do?
A courier driver is responsible for delivering parcels and documents to the appropriate receiver within a specified timeframe. Courier drivers are either self-employed or hired by courier companies, depending on their preference. A courier driver must have comprehensive knowledge of the mechanical industry, especially those working independently, managing the proper maintenance of their vehicles, performing regular engine check, and immediately call for repair for any defects that might cause delivery delays. They should also ensure the proper handling of the packages, avoiding damages during delivery, responding to the receiver's inquiries, and processing their payments.
Courier driver responsibilities
Here are examples of responsibilities from real courier driver resumes:
- Hire and manage drivers who run the routes.
- Serve as DHL supervisor for Atlanta route.
- deliver mail to customers -comply with DHL regulations -make sure all deliveries are make in timely manner
- Map quick and short ways of reaching delivery destination on the GPS or on regular maps.
- Check shipments for conformance to FedEx features of service and provide coverage for all assign routes within the station service area.
- Maintain strict confidentiality to meet HIPPA requirements.
- Utilize a system generate GPS for complete accuracy of delivery.
- Complete paperwork involving FedEx shipping process and handle customer issues concerning business
- Maintain in-transit safety procedures of ambient, frozen and refrigerate specimens accordingly to OSHA regulations.
- Time sensitive transportation of radiopharmaceuticals by electronic scanning and tracking to ensure accurate and safe delivery.
- Load and unload wheelchairs and scooters.
- Sort packages by region, deliver packages to customers, handle cash-on-delivery payments, process business pickups, utilize DIAD board technology
Courier driver skills and personality traits
We calculated that 25% of Courier Drivers are proficient in Patients, Cleanliness, and Customer Service. They’re also known for soft skills such as Customer-service skills, Hand-eye coordination, and Math skills.
We break down the percentage of Courier Drivers that have these skills listed on their resume here:
- Patients, 25%
Provided strong organizational leadership in transporting patients, couriers, and laboratory specimens.
- Cleanliness, 18%
Maintained vehicle and equipment cleanliness, safety and general maintenance.
- Customer Service, 8%
Maintain corporate commitments and standards of delivery and picking up packages, while providing exceptional customer service through direct customer interactions.
- Rehabilitation, 8%
Maintain route supply inventory to ensure prompt delivery ofproducts to rehabilitation facilities, convalescent homes and residences.
- Delivery Service, 7%
Provide efficient delivery service to commercial and residential locations while adhering to a specific time schedule.
- Punctuality, 6%
Tracked times for punctuality, became an expert Google maps user, learned how to fill out 1099s.
"patients," "cleanliness," and "customer service" are among the most common skills that courier drivers use at work. You can find even more courier driver responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a courier driver to have is customer-service skills. Their role and responsibilities require that "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." Courier drivers often use customer-service skills in their day-to-day job, as shown by this real resume: "provide the same day delivery and local courier service solutions to customers. "
Hand-eye coordination. Another essential skill to perform courier driver duties is hand-eye coordination. Courier drivers responsibilities require that "drivers need to observe their surroundings at all times while operating a vehicle." Courier drivers also use hand-eye coordination in their role according to a real resume snippet: "deliver packages assist in coordination of delivery route"
Math skills. courier drivers are also known for math skills, which are critical to their duties. You can see how this skill relates to courier driver responsibilities, because "because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately." A courier driver resume example shows how math skills is used in the workplace: "performed all math per load and entered all numbers in mobile cast computer program. "
Patience. A big part of what courier drivers do relies on "patience." You can see how essential it is to courier driver responsibilities because "when driving through heavy traffic congestion, delivery drivers must remain calm and composed." Here's an example of how this skill is used from a resume that represents typical courier driver tasks: "delivered customers' orders safely and swiftly dealt with customer complaints with respect and patience"
Sales skills. Another common skill required for courier driver responsibilities is "sales skills." This skill comes up in the duties of courier drivers all the time, as "driver/sales workers are expected to persuade customers to purchase new or different products." An excerpt from a real courier driver resume shows how this skill is central to what a courier driver does: "provided excellent customer service and also had opportunity to do sales leads with customers that were using other shipping companies. "
Visual ability. While "visual ability" is last on this skills list, don't underestimate its importance to courier driver responsibilities. Much of what a courier driver does relies on this skill, seeing as "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." Here is a resume example of how this skill is used in the everyday duties of courier drivers: "transport of mobile center to locations, transport-vehicle maintenance, mobile center operation, customer service, & audio/visual equipment troubleshooting. "
The three companies that hire the most courier drivers are:
- *n/a*
1,736 courier drivers jobs
- Laboratory Corporation of America Holdings17 courier drivers jobs
- Quest Diagnostics11 courier drivers jobs
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Compare different courier drivers
Courier driver vs. Messenger
A messenger takes messages, packages, and other items to requested addresses. The mode of transport used to perform deliveries varies for each messenger. They are required to pick up documents and goods, deliver to predetermined locations, work within preferred practices of the industry and their employers, and ensure deliveries are punctual. This role requires someone who is familiar with traffic, routes, and all locations within a working area.
While similarities exist, there are also some differences between courier drivers and messenger. For instance, courier driver responsibilities require skills such as "patients," "cleanliness," "rehabilitation," and "delivery service." Whereas a messenger is skilled in "customer deposits," "strong customer service," "atm," and "nyc." This is part of what separates the two careers.
The education levels that messengers earn slightly differ from courier drivers. In particular, messengers are 0.0% less likely to graduate with a Master's Degree than a courier driver. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Courier driver vs. Phonathon caller
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that courier driver responsibilities requires skills like "patients," "cleanliness," "rehabilitation," and "delivery service." But a phonathon caller might use other skills in their typical duties, such as, "student scholarships," "financial support," "semester," and "alumni relations."
In general, phonathon callers achieve similar levels of education than courier drivers. They're 0.0% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Courier driver vs. Office messenger
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from courier driver resumes include skills like "patients," "cleanliness," "customer service," and "rehabilitation," whereas an office messenger is more likely to list skills in "nyc," "lunches," "fax machines," and "administrative tasks. "
When it comes to education, office messengers tend to earn higher degree levels compared to courier drivers. In fact, they're 5.6% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Courier driver vs. Mail messenger
Even though a few skill sets overlap between courier drivers and mail messengers, there are some differences that are important to note. For one, a courier driver might have more use for skills like "patients," "cleanliness," "customer service," and "rehabilitation." Meanwhile, some responsibilities of mail messengers require skills like "photocopying," "customer billing," "newspapers," and "mail room. "
In general, mail messengers hold similar degree levels compared to courier drivers. Mail messengers are 1.5% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Types of courier driver
Updated January 8, 2025
