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Courtesy associate skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical courtesy associate skills. We ranked the top skills for courtesy associates based on the percentage of resumes they appeared on. For example, 42.6% of courtesy associate resumes contained customer service as a skill. Continue reading to find out what skills a courtesy associate needs to be successful in the workplace.

15 courtesy associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how courtesy associates use customer service:
  • Pushed and organized carts-Customer Service-Janitorial work
  • Handled large sums of money and executed essential accounting and record-keeping functions Provided excellent customer service in a retail setting

2. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how courtesy associates use customer assistance:
  • Maintained maintenance on the parking lot involving customer assistance, janitorial work and cart management.
  • Maintained parking lot, corralled carts, customer assistance and carry outs as necessary.

3. Groceries

Here's how courtesy associates use groceries:
  • Displayed exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
  • Gathered carts.greeted customers.bagged groceries.price checks.

4. Front End

Here's how courtesy associates use front end:
  • Retrieve online orders from the receiving areas of the store and bring them to the front end of the store.
  • Maintain Cleanliness of the front end of the store - Keep a steady supply of carts available for customer use.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how courtesy associates use sales floor:
  • Assisted with unloading of merchandise to be brought to sales floor.
  • Maintained the sales floor free of stocking carts and pallets.

6. Customer Complaints

Here's how courtesy associates use customer complaints:
  • Cashed checks, processed lottery transactions, answered phones, handled customer complaints, sold money orders, balanced the cash office
  • Screened all customer complaints and directed them to the appropriate department or management.

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7. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how courtesy associates use loss prevention:
  • Monitored entrance and exit, and reported any suspicious activity by customers and/or associates to Loss Prevention Office.
  • Provide a welcoming environment to customer while providing backup support to loss prevention department as needed.

8. Safety Standards

Here's how courtesy associates use safety standards:
  • Maintained safety standards at all times.

9. Pallet Jack

Here's how courtesy associates use pallet jack:
  • Work in a team environment and assist to load and unload heavy products using pallet jacks for customers.
  • Move stock to and from storage or store areas by hand or using pallet jack.

10. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how courtesy associates use stock shelves:
  • Bring in shopping carts, Keep parking lot area clean, stock shelves, build displays, Assist customer.
  • Help out with any situations in the store such as clean spills, bathrooms, and help stock shelves.

11. Electric Carts

Here's how courtesy associates use electric carts:
  • Help the disabled with finding electric carts or wheelchairs.
  • Collect carts in the parking lot, put them in the cart bay, and help the elderly get electric carts.

12. Customers Load

Here's how courtesy associates use customers load:
  • Keep Parking area clean and free of clutter, Help customers load their purchases into vehicles.
  • Help customers load and unload packages Retrieve carts from lot Performs various tasks upon management requests

13. Customer Vehicles

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Here's how courtesy associates use customer vehicles:
  • Assisted customers with transporting items and loading merchandise into customer vehicles.
  • Emptied shopping carts and loaded purchases into customer vehicles.

14. Quality Customer Service

Here's how courtesy associates use quality customer service:
  • Bagged and loaded groceries Handled specialty or heavy items Provided quality customer service to help create a positive shopping experience
  • Delivered quality customer service, gained superior knowledge of products and operations, and participated in service meetings.

15. Clean Environment

Here's how courtesy associates use clean environment:
  • Maintain a clean environment daily by stocking, zoning, sweeping, and many more maintenance tools.
  • Cleaned and maintained a safe and clean environment for shoppers and associates.
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List of courtesy associate skills to add to your resume

Courtesy associate skills

The most important skills for a courtesy associate resume and required skills for a courtesy associate to have include:

  • Customer Service
  • Customer Assistance
  • Groceries
  • Front End
  • Sales Floor
  • Customer Complaints
  • Loss Prevention
  • Safety Standards
  • Pallet Jack
  • Stock Shelves
  • Electric Carts
  • Customers Load
  • Customer Vehicles
  • Quality Customer Service
  • Clean Environment
  • Bill Payments
  • Back Room
  • Customer Issues
  • Customer Inquiries
  • Unload Trucks
  • Delivery Truck
  • Credit Card Transactions
  • Store Merchandise
  • Merchandise Returns
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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