Courtesy Clerk Job Description

$10.00-$12.59 PER HOUR

GENERAL PURPOSE

The purpose of this position is to provide exceptional customer service to all Harmons customers. This person will be bagging groceries, assisting customers with ice and rock salt, assisting customers out to their vehicles and loading their groceries into their cars, handling “go backs” for the front end, performing basic custodial duties and cleaning check stands.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Follows established departmental and store policies and procedures

· Ensures customers' groceries are bagged as efficiently as possible and according to each customer's individual needs

· Responsible for cleaning check stands and stocking them with paper, plastic and reusable bags

· Ensures the store is cleaned daily and meets the company standards for appearance

· Delivers excellent customer service to all customers

· Performs general custodial duties throughout the store including cleaning restrooms, spills, shelves, displays and employee areas

· Handles “go backs” for the front end

· Assist customers out of the store and loads groceries into the customers vehicles

· Retrieves carts from outside

· Assists customers with ice and rock salt, and propane

· Gathers carts from outside and bring them into the store

· Completes assigned tasks efficiently and in a timely manner

· Sets a professional and positive example to others

· Assists as needed to ensure the success of the store as a whole

MARGINAL DUTIES & RESPONSIBILITIES

· Performs other job-related duties as assigned

NATURE OF WORK CONTACTS

· Consistent and daily interaction with store associates

· Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any combination of education, experience, and training which provides the following knowledge, skills and abilities:

· Basic math skills

· Understanding of proper bagging technique

· Must enjoy working with and handling grocery products

· Should have a passion for customer service

· Ability to interpret policies and procedures

· Excellent organization and planning skills

· Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and diverse groups of people

· Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team

· Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively

· Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused and consistent

· Ability to work weekends, evenings and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 40 pounds from location to location.

DUTIES AND RESPONSIBILITIES:

Communicates with customers and co-workers in a polite and professional manner.
Greets, engages, and thanks customers.
Monitors customer flow and calls for assistance as needed.
Engages in suggestive selling and other sales techniques as well as bags customer orders properly.
Assists customers with promotional items and items available at the check stand and product location throughout the store.
Accurately operates check stand equipment such as a cash register, electronic payment system, Self-Checkout (SCO), Remote Approval Station (RAP), scanner and scale to process customer orders in strict compliance with Company Policies and Procedures (i.e., Cash Handling, Employee Purchase, Product Return Policy, Restricted Product Sale, Void, Refund, Coupon and Gift Card policies, scan accuracy, WIC and check acceptance, Shoplifting Apprehension Policy, etc.). Reports policy violations to store management.
Accurately handles monetary transactions including cash, checks, charges, gift cards, travelers' checks, food stamps, WIC vouchers, processing coupons, issuing rain checks and handling refunds.
Accountable for cash register till contents. Required to keep currency and coupons organized.
Accurately identifies produce items and enters correct PLU codes.
Records and reports inaccurate UPC codes and pricing.
Responsible for keeping check stand area clean, neat, and properly stocked and for ensuring a clean, safe, and secure work area.
May perform duties such as stocking, returning merchandise to the sales floor and rotating merchandise.
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
Other necessary and required duties.
PHYSICAL AND GENERAL REQUIREMENTS:

Friendly and courteous communications with customers and co-workers. Must maintain composure. Good oral and written communication skills.
Frequently lifts and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Performs repetitious work accurately and operates check stand equipment.
Stands for long periods of time, walk, bend, stoop, twist and turn frequently. Manual dexterity and good eye-hand coordination are necessary.
Possesses thorough knowledge of product location, and promotional item.
Must retain a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and Company policies and procedures. Mental alertness is necessary to ensure accuracy in recording sales and handling monetary transactions. Must possess basic math skills.
Utilizes cleaning supplies and equipment to maintain a neat and clean work area.
May be required to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required.
Must comply with appropriate grooming and dress code standards.
Occasional travel may be required.
WORK ENVIRONMENT:

Most work is performed in a temperature-controlled store environment. Requires some exposure to varying weather conditions for performance of outdoor duties. Will be exposed to traffic in parking lots, maneuvering shopping carts, and varying degrees of traction on indoor and outdoor surfaces during inclement weather. Frequent exposure to and handling of hot and cold product.

· Preferred 1 -2 years grocery retail experience in Front End department processes and procedures.

· Previous experience in a natural foods industry is a plus.

Knowledge, Skills, and Abilities

· Must maintain the highest level of customer service at all times.

· Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment.

· Must have the capacity to take initiative when problems arise.

· Flexibility to adapt in a variety of situations.

· Must have advanced attention to detail with the capability to prioritize and meet deadlines.

· Excellent written communication and documentation skills.

· Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.

· Must have knowledge with MS Office including Outlook, Word, and Excel.

· Ability to multitask and have excellent organizational skills is essential.

· Must be able to support and contribute to team goals.

· Ability to work varied hours/days as business dictates.

Job Function Analysis

Physical Demands

· Sit Rarely 1–2 hours

· Stand Continuously 1–8 hours

· Walk Continuously 2–8 hours

· Drive Frequently 2-4 hours

· Balance Frequently 34–66%

· Bend Occasionally 1–33%

· Climb (2–6 ft) Occasionally 1–33%

· Crawl Occasionally 1–33%

· Crouch/Squat Occasionally 1–33%

· Kneel Occasionally 1–33%

· Reach (forward & overhead) Frequently 34–66%

· Twist (45 degrees at waist) Occasionally 1–33%

Lifting/Carrying

· 0–10 lbs. Occasionally 1–33%

· 11–25 lbs. Occasionally 1–33%

· 26–50 lbs. Occasionally 1–33%

· 51–100 lbs. Never 0%

Repetitive Motion

Right & Left Grasping Frequently 34–66%

Fine Manipulation Occasionally 1–33%

Pushing and Pulling Occasionally 1–33%

Lower extremities Never 0%

Environmental Conditions:

Some extreme temperatures are possible. Some ventilation and exhaust fans.

REQUIREMENTS

• Must maintain the highest level of customer service at all times.
• Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
• Ability to multitask and have excellent organizational skills is essential.
• Must be able to lead, support, and contribute to team goals.

ABOUT THE COMPANY

If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we’d like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!

Fresh Thyme Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Care.com/back-up care assistance
• Team member discount
• Career growth opportunities

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Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you! Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been blooming at Fresh Thyme since our inception in 2012 - yours should be no different!