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Courtesy clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical courtesy clerk skills. We ranked the top skills for courtesy clerks based on the percentage of resumes they appeared on. For example, 21.2% of courtesy clerk resumes contained groceries as a skill. Continue reading to find out what skills a courtesy clerk needs to be successful in the workplace.

15 courtesy clerk skills for your resume and career

1. Groceries

Here's how courtesy clerks use groceries:
  • Optimized customer experience by organizing groceries quickly and efficiently, and providing carry out assistance when necessary.
  • Assisted with area clean ups Bagged Groceries Organized Carts Provided extensive customer service Stocked merchandise

2. Front End

Here's how courtesy clerks use front end:
  • Front end maintenance, bagging, cart retrieval Personally mentioned in customer satisfaction surveys
  • Front end services Recycling head Stocking and maintaining inventory

3. Pallet Jack

Here's how courtesy clerks use pallet jack:
  • Operated manual/electric pallet jack to move grocery/products throughout store for stocking.
  • Experienced operator of a motorized pallet jack.

4. Cleanliness

Here's how courtesy clerks use cleanliness:
  • Increased store cleanliness and eliminated possible health hazards to provide customer satisfaction and safety.
  • Administered hourly store checkups stabilizing safety and cleanliness for a pleasant customer experience.

5. Customer Satisfaction

Here's how courtesy clerks use customer satisfaction:
  • Interact with customers and co-workers while maintaining a positive attitude in difficult situations to ensure total customer satisfaction.
  • Assisted in product transportation and stocked front- end products Handled customer complaints and ensured that customer satisfaction

6. Store Shelves

Store shelves are necessary for any store that needs products to be displayed. You can commonly find them in grocery stores.

Here's how courtesy clerks use store shelves:
  • Maintained general upkeep and organization of the facility including fronting store shelves and returning misplaced items.
  • Conducted price checks, returned products back to proper shelf locations, and maintained store shelves by cleaning and fronting products.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how courtesy clerks use customer service:
  • Practiced proper customer service to all patrons and handled irritated customers with the utmost level of professionalism and understanding.
  • Delivered superior customer service while greeting or assisting many customers daily and directing them to their desired items.

8. Perishables

Here's how courtesy clerks use perishables:
  • Put perishables away if needed, help separate items at customer service out back on shelf.
  • Put away all perishables and returned items to their rightful places.

9. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how courtesy clerks use sales floor:
  • Maintained cleanliness and organization of merchandise throughout sales floor.
  • Worked in produce section -stocked, priced and rotated product - Prepared produce for display on the sales floor.

10. Clean Environment

Here's how courtesy clerks use clean environment:
  • Maintain an exceptionally clean environment.
  • Provide Excellent Customer ServiceMaintain Clean environment Worked Closely with Other Team Members Bagged Customers Groceries in a neat and quick manner

11. Return Merchandise

Here's how courtesy clerks use return merchandise:
  • Understand store's layout to locate products, conduct price checks, and stock/return merchandise to shelves.
  • Maintained a clean cart corral, helped return merchandise and straighten and sweep the store.

12. Mop Floors

Mор thе floor mеаnѕ to use a wet mop to clean the floor.

Here's how courtesy clerks use mop floors:
  • Bag grocery, unload grocery to car, rack baskets, stock shelves, sweep & mop floors, unload trucks.
  • Summer 2003: Food Lion 653 Rutland Drive, Aiken, SC 29801 Courtesy Clerk-Bagged Groceries, Retrieve carts, mop floors

13. Customer Orders

Here's how courtesy clerks use customer orders:
  • Assisted customers in locating items and packing customer orders according to customer-selected methods.
  • Assisted in bagging all customer orders in a timely and efficient manner, as well as assisting customers to their vehicles.

14. Grocery Store

Here's how courtesy clerks use grocery store:
  • Provided customer service to grocery store customers by answering routine questions and resolving problems.
  • Provided excellent customer service and fostered guest satisfaction in fast-paced grocery store.

15. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how courtesy clerks use stock shelves:
  • Job Duties: Responsibilities were to bag customer's groceries, collect shopping carts, provided customer service and stock shelves.
  • Stock shelves * Customer service, help customers to their car when needed * Gather carts and bag grocery during peak hours
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List of courtesy clerk skills to add to your resume

Courtesy clerk skills

The most important skills for a courtesy clerk resume and required skills for a courtesy clerk to have include:

  • Groceries
  • Front End
  • Pallet Jack
  • Cleanliness
  • Customer Satisfaction
  • Store Shelves
  • Customer Service
  • Perishables
  • Sales Floor
  • Clean Environment
  • Return Merchandise
  • Mop Floors
  • Customer Orders
  • Grocery Store
  • Stock Shelves
  • Product Location
  • Clean Bathrooms
  • Product Knowledge
  • Store Products
  • Return Products
  • Clean Store
  • Carry-Out Service
  • Customer Assistance
  • Customer Complaints
  • Quality Customer Service
  • Grocery Carts
  • Cash Control
  • Store Appearance
  • Display Cases
  • Clean Restrooms
  • Kroger
  • Hand Baskets
  • Cart Retrieval
  • Carryout Service
  • Checkout Counter
  • Hazardous Debris

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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