Covenant Community Care jobs - 25 jobs

Covenant Community Care, a faith-based charitable non-profit Community Health Center serving the people of Metro Detroit, has an immediate opening for full-time HR Recruiter at our Administration office. As a Federally Qualified Health Center, we offer integrated medical, dental, and counseling health services to everyone, regardless of their ability to pay. The recruiter will support the recruiting and hiring process within the HR Department. This role is responsible for coordinating a variety of HR-related duties on a professional level and collaborating with each department and hiring managers regarding recruitment and onboarding. Duties/Responsibilities: * Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings. * Conducts resume reviews, create and update job description and interview questions, issue pre-employment tests. * Facilitates new hire orientation, participate in job fairs, lunch and learn programs, and other opportunities to highlight Covenant as a great place to work and attract candidates. * Reviews, tracks, and documents compliance within the hiring process and mandatory and non-mandatory new hire training. * Supports with employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate person. * Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. * Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. * Performs other duties as assigned. Position Requirements, Qualifications, and Criteria: Education and Experience: * High School Diploma or equivalent. Associates Degree in Human Resources or related field preferred. * At least one year of human resource management experience. * SHRM-CP is a plus but not required. Position Criteria: * Excellent verbal and written communication skills. * Excellent interpersonal, negotiation, and conflict-resolution skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Ability to prioritize tasks and to delegate them when appropriate. * Ability to act with integrity, professionalism, and confidentiality. * Knowledge of employment-related laws and regulations. * Proficient with Microsoft Office Suite or related software. * Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems. * Must be able to travel to clinics and events as needed. Job Type: Full-time 40 hours/week Covenant offers a generous benefits package including: * Comprehensive benefits program * 401(k) * Employee assistance program * Health savings account * Life insurance * Paid time off

Job DescriptionPhysician Care Solutions is looking for a highly motivated and energetic medical assistant to join our team! This position is responsible for reaching out to qualifying patients and on-boarding them to the Chronic Care Management (CCM) program. We focus heavily on coordinating care for our patients as well as improving patient outcomes. Responsibilities: The ability to promote the CCM program to patients over the phone Engage in conversations with patients Documentation of conversations with patients Answer patient questions regarding CCM services Explaining benefits of the program to the patient Conducting onboard and follow-up calls with patients Follow HIPAA guidelines and regulations Requirements: Certified Medical Assistant OR qualifying medical certification High School diploma or equivalent Advanced computer skills Telephone communications skills Ability to work with multiple computer screens and programs simultaneously Positive attitude and ability to work well with others in a team environment

Job DescriptionPhysician Care Solutions is looking for a highly motivated and energetic medical assistant to join our team! This position is responsible for reaching out to qualifying patients and on-boarding them to the Chronic Care Management (CCM) program. We focus heavily on coordinating care for our patients as well as improving patient outcomes. Responsibilities: The ability to promote the CCM program to patients over the phone Engage in conversations with patients Documentation of conversations with patients Answer patient questions regarding CCM services Explaining benefits of the program to the patient Conducting onboard and follow-up calls with patients Follow HIPAA guidelines and regulations Requirements: Certified Medical Assistant OR qualifying medical certification High School diploma or equivalent Advanced computer skills Telephone communications skills Ability to work with multiple computer screens and programs simultaneously Positive attitude and ability to work well with others in a team environment

Covenant Community Care, is a faith-based charitable non-profit Community Health Center serving the people of Metro Detroit, as a Federally Qualified Health Center offering integrated medical, dental, and counseling healthcare services to everyone, regardless of their ability to pay. We have a full-time employment opportunity for an experienced Primary Care Provider to work at our Michigan Ave clinic. Primary Care Providers include: Nurse Practitioner, Physician Assistant, and Physician. Job Description: Clinic care includes the delivery of quality primary health care and other health services and continuity of care to patients, making appropriate referrals with other healthcare providers to meet patient needs. Providers must be able to function effectively as part of a professional team delivering healthcare in a community setting and have demonstrated abilities for working in a multi-cultural setting. The ideal candidate will be flexible, customer service-oriented, dependable, organized, compassionate, and a team player. Responsibilities: * Provide primary care services to patients of all ages. * Conduct physical exams and medical histories * Diagnose and treat common illnesses and injuries * Prescribe medications and treatments * Order and interpret diagnostic tests * Collaborate with other healthcare professionals to provide comprehensive care * Maintain accurate and up-to-date medical records * Provide patient education and counseling on health and wellness Required Qualifications: * Medical degree from an accredited institution * Current state medical license * Board certification in primary care * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Compassionate and patient-centered approach to care If you are a dedicated and compassionate healthcare professional looking to make a difference in the lives of your patients, we encourage you to apply for this exciting opportunity. Position Criteria: * Predictable, consistent, and reliable attendance * Excellent communication and interpersonal skills * Ability to work in a fast-paced team environment and float between sites when needed * Willingness to learn and adapt to new technologies and procedures Job Type: Full-time At Covenant we offer our providers: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability * Continuing Education allowance and time off * Loan repayment opportunities through the National Health Service Corps (NHSC) and state programs All candidates must successfully complete a criminal background check, TB test, and education and licensure credentialing as part of the hiring process.

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare needs. We are seeking new team members to join our dental clinics. Job Description: The Dental Assistants in our clinics will be responsible for providing ongoing support to the dentist/hygienist in providing quality dental care to patients. The ideal candidate will be flexible, reliable, and have excellent customer service skills. They must be organized and able to work well in a team environment. Professionalism is a must, as they will be interacting with patients on a daily basis. This entry level position is the foundation for learning four-handed dentistry and advancing to Dental Assistant levels two (DA2) and three (DA3). Flexible: Ability to adapt to changing situations and schedules. Dependable: Consistently reliable and punctual. Teamwork: Ability to work well with others and contribute to a positive team environment. Customer Service: Excellent communication skills and ability to provide exceptional customer service to patients. Organization: Ability to manage time effectively and prioritize tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities: * Assisting the dentist and hygienist during procedures * Assist in the general workflow of the clinic * Preparing and sterilizing instruments and equipment * Weekly maintenance of dental equipment * Taking and developing x-rays * Take and record medical and dental records * Record patient vital signs * Maintaining patient records * Performing other duties as assigned Required Qualifications: * High school diploma or equivalent * Valid State of Michigan Driver's License and reliable transportation Preferred Qualifications: * 2+ years in a dental office/environment. * Certification in dental assisting preferred. * Spanish/English bilingual is a plus, but not required. Position Criteria: * Predictable, consistent, and reliable attendance * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and float between sites when needed (float premium provided) * Willingness to learn and adapt to new technologies and procedures Job Type: Full-time At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability All candidates must successfully complete a criminal background check, TB test, and education credentialing as part of the hiring process. Candidates that float to the Mobile Dental team also require background check for Detroit Public Schools Community District (DPSCD)

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services to everyone regardless of their ability to pay. Job Description: The Security and Maintenance Specialist provides an exceptional environment of care for our patients and staff by providing clinic security, minor facilities maintenance and outstanding customer service. Responsibilities: * Serve as the non-armed security guard during hours of operation and respond to security codes in an appropriate fashion, never putting oneself in harm's way, but rather following all Covenant security protocols. * Enforce the zero tolerance of concealed weapons in the facility by asking persons with weapons to please remove the weapon from the facility. * Routinely tour the facility both clinical, administrative and waiting room areas for any signs of concern. * Assist patients as needed entering and exiting the building and their vehicles, including assistance with wheelchairs and walkers. * Monitor the time spent by patients in the waiting room to ensure patients are treated in a timely manner. * Assist with facilities management to include simple building and uncomplicated facilities repairs. * Work with facilities director to address larger and more urgent facilities' needs. * Monitor the external facility to ensure: * the parking lots is free of debris * entries are accessible * snow and ice are removed from walkways and entry areas * Ensure interior and exterior lighting is appropriate at all times of day and days of week. * Assist staff with heavy moving needs to include equipment, office supplies and other items as needed, ensuring property personal safety and using proper lifting techniques. * Uphold the Mission of Covenant "To show and share the love of God as seen in the Good News of Jesus Christ by providing integrated, affordable and quality health care to those who need it most." * Other duties as assigned. Required Qualifications: To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or GED * Prior experience and training in a security role * Ability to safely lift and move heavy items * Prior experience with building maintenance and repair a plus * Prior experience working in a medical environment a plus Position Criteria: * Maintenance and Repair - ability to troubleshoot, identify solutions and initiate repair to various equipment, plumbing, mechanical and building related repair needs. * Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong and identify optimal solutions. * Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Service Orientation - Actively looking for ways to help people. * Speaking - Talking to others to convey information effectively. Able to communicate and interact with co-workers. * Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. * Time Management - Managing one's own time and the time of others. Job Type: Full-time At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability All candidates must successfully complete a criminal background check, and TB test as part of the hiring process.

Are you an experienced dental registration or front desk professional who has led or trained others and enjoys mentoring staff, improving workflows, and ensuring a positive patient experience? Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit. We have an immediate opening for a Full-time Registration Supervisor supporting our Dental department. GENERAL DESCRIPTION: Working under general supervision, the Registration Supervisor works in partnership with site supervisors to direct the registration and scheduling process for all assigned program areas. The Registration Supervisor trains front office staff, organizes workflow, audits work, and develops procedures & training resources to achieve the following aims: * create a positive first impression for patients, building trust and effective communication * maximize incoming revenue from all payer sources * minimize registration & scheduling errors, achieving high accuracy rates * effectively communicate with patients regarding payment expectations, insurance coverage/non-coverage, and treatment plans Additionally, the Registration Supervisor is responsible for building and maintaining a patient-centered schedule that supports production goals for their assigned program areas. SPECIFIC DUTIES: Registration and Scheduling Site supervisors provide day-to-day supervision of the registration and scheduling team, while the Registration Supervisor rotates between sites to provide oversight, technical expertise, resources, and training. The Registration Supervisor audits work to identify trends, assess individual proficiency, and identify areas for retraining or process improvement. Specific duties include: * Direct the registration and scheduling process for assigned program areas, which may include Medical, Dental, Behavioral Health, Mobile, and ancillary programs. Organize workflow, develop procedures & training aides, and assign responsibility for the following tasks: * scheduling * appointment reminders * registration * check-in/check-out * payment collection * treatment planning (Dental program only) * insurance verification * insurance waiver forms (e.g., ABN for Medicare) * end-of-day procedures Note: Temporary changes to workflow or assignments are handled by the site supervisor, for instance if the front desk is short-staffed due to an illness or vacation. * Participate in the hiring and review process for front office staff. * Train & continually re-train registration and scheduling staff on the day-to-day tasks of the office, helping staff develop accuracy and efficiency in their work while maintaining excellent customer service. * For assigned program areas, build and maintain a patient-centered schedule template that supports production goals and follows internal protocols. * On a weekly and monthly basis, audit the appointment book to ensure internal protocols and best practices for data hygiene are followed. Correct errors, provide retraining, and propose internal protocol changes as appropriate. * Serve as the technical expert and go-to resource for assigned program areas. * Develop and maintain a detailed understanding of Covenant's sliding fee programs, insurance classes, government insurance programs, and local payers. * Develop and maintain a thorough and deep knowledge of the registration & scheduling capabilities and workflows of the electronic health record system. * Develop and maintain a comprehensive understanding of best practices related to scheduling, data hygiene, and customer service. * Maintain user permission templates within the electronic health record (EHR) system for front office staff. * Within the areas of registration and scheduling, ensure full compliance with applicable health center policy, government regulation, and insurance requirements. Inter-Departmental Collaboration * Maintain strong working relationships with site supervisors, billing/credentialing managers, directors, and chief officers. * Lead the process of developing internal protocols related to scheduling that consider payer restrictions, production goals, no show rates, clinical staffing needs, and patient access. Present proposed protocols to the appropriate Chief Officer or Committee for review and approval. * Lead/participate in training activities for site supervisors on revenue cycle functions, such as registration, insurance eligibility verification, cash handling, and front desk registration error trends. * Work with appropriate internal staff or external vendors to resolve registration or scheduling issues that arise within the EMR system. Policy & Compliance * Create and maintain detailed registration/scheduling procedures and training guides. * Participate in the development of revenue cycle policies for Board approval. Reporting * Develop and maintain a high standard of proficiency in Microsoft Excel, including lookup functions, formulas, and pivot tables. * Utilize the reporting tools available within the EHR to create reports that guide decision making and prioritization. Share reports related to productivity, accuracy, data hygiene, etc. with front desk teams and Leadership. Other duties as assigned. TECHNOLOGY USED IN THIS POSITON: Revenue cycle software, including: Athena One, Dentrix Enterprise, MDHHS - Community Health Automated Medicaid Processing System (CHAMPS), credentialing software, and various health plan payer portals. Patient document management software. Additional software includes Microsoft Office, internet browser software, Microsoft 365, and other related software. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this Job, the employee is often required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Employee is also required to focus and perform tasks in a loud and disruptive work environment. QUALIFICATIONS AND COMPETENCIES: * Minimum qualifications: * Bachelor's degree, or 4 years relevant experience in lieu of degree. * Three years of health care revenue cycle experience, which may include scheduling, registration, prior authorizations, and/or billing * Minimum of one year of managerial experience * Thorough understanding of the healthcare revenue cycle * Fluency in ICD-10, CPT4, HCPCS, and CDT codes * Experience with EHR systems * Preferred qualifications: * Bachelor's degree is preferred * Required competencies: * Ability to interpret and comply with insurance requirements. * Ability to exercise good judgment in evaluating situations and making decisions. * Knowledge of governmental, legal and regulatory provisions related to billing and collection activity, especially in the context of Federally Qualified Health Care Center operations * Excellent understanding of Microsoft Excel, including pivot tables and v-lookups * Ability to listen/write/speak effectively and facilitate communication * Ability to plan and schedule work, assign tasks based on workload and employee skills * Ability to establish priorities and goals for the department and staff members * Ability to maintain a productive climate and coach staff to meet high performance standards * Ability to evaluate, improve, and streamline complex work processes through analytical thinking and analysis * Ability to foster professional development with departmental staff EMPLOYEE RISK LEVELS: * Low Risk of Exposure (category III): Employees positions that do not perform tasks that routinely involve exposure to blood, body fluids or tissues. They are not called upon to perform or assist in emergency medical care or first aid, or to be potentially exposed in any other way as a condition of employment. Staff include administrators, billers, technical staff etc. Job Type: Full-time 40 hours/week At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short-term disability Candidates must successfully complete a criminal background check and TB test as part of the hiring process.

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care a faith-based, charitable, non-profit Community Health Center, providing medical, dental, and counseling health care services to the people of Metro Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated health care services to everyone, regardless of their ability to pay. We are currently looking to add a Child and Adolescent Therapist to our counseling team to help us serve the local community. We work in an integrated environment along with our medical team as well as outpatient care. We are excited to include this service and to bring an enthusiastic person into this caring and supportive environment. As a therapist at Covenant Community Care, you will be responsible for the following: * Provide counseling to children and adolescents * Provide parent education, coaching and training. * Advocate on behalf of the child and family to assist them in meeting their needs and reaching their desired level of self-sufficiency. * Work as part of an interdisciplinary team to help in recognizing, treating, and managing mental health, substance use and psychosocial issues as appropriate. * Support patients in their health goals, including, treatment compliance, sleep, coping with persistent health issues, or other. * Conduct mental health and substance use screening; provides referrals as clinically appropriate. Referrals may include psychiatry, housing, basic needs or other. * Provide psychoeducation to patients and their families concerning mental health and substance use issues. * Provide assessments, treatment plans and evidence based therapeutic treatment for patients in individual, family or group settings. These visits may be in an integrated or outpatient setting. * Document the patients' progress and diagnostic information in the treatment chart. * Communicate patient progress with the care team as appropriate. * Maintain confidentiality of patient health information in accordance with HIPAA, 42 CFR part 2 and other applicable regulations. * Cover other behavioral health provider's patients as needed * Maintain compliance with MI Licensing, including completing continuing education as required. * Uphold the Mission of Covenant "To show and share the love of God as seen in the Good News of Jesus Christ by providing integrated, affordable and quality health care to those who need it most." * Other duties as assigned. Qualifications * Licensed Master's Social Worker (LMSW) or Licensed Professional Counselor (LPC) - Required * Current valid professional licensure in the State of Michigan (LMSW) * English/Spanish language preferred. KNOWLEDGE, SKILLS, & ABILITIES: * Ability to function effectively as part of a multi-disciplinary team with active listening and social perceptiveness * Ability to maintain professionalism and confidentially working with a sensitive patient population * Service oriented * Excellent verbal and written communication skills * Good Judgement and ability to make decisions independently * Organized, dependable and able to efficiently prioritize work * Resourceful with community networking and the ability to speak on behalf of Covenant Community Care, its mission and values * Comfortable working with a variety of ages * Computer competent * Spanish-English Bilingual is a plus Job Type: Full-time At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability * Potential for up to $50,000 in loan repayment through the National Health Service Corps (NHSC) * Loan Repayment as a Federally Qualified Health Center Apply at our company website: ***************************** All candidates must successfully complete a criminal background check, TB test, and education and licensure credentialing as part of the hiring process.

Performs a variety of administrative support functions for the health center including patient reception and registration. Description of Primary Duties & Responsibilities 1. Greets and assists patients in navigation of their visit. Assists patients and visitors with the sign in process and directs them to the appropriate area. Contacts other staff for further patient assistance as needed. Monitors waiting room for wait times and informs supervisor of delays. Keeps patients informed of wait times and any delays in care. Deals effectively with difficult/emotional patient situations. Seeks assistance as needed. 2. Registers new and existing patients for their scheduled appointment. Enters new and existing patient demographic and insurance information into the electronic practice management system ensuring patient record integrity. Reviews pay source information to assure it is up to date and has been verified online at the time of the patient visit. Assesses the need for insurance enrollment, sliding fee eligibility, and state funded assistance programs. Assists with application process if appropriate or directs to enroller. Educates patients regarding financial responsibility and InterCare's payment policies. Obtains signature(s) on all required forms. Schedules follow-up and walk-in appointments as requested. 3. Initiates the point of service payment/collection process. Collects patient copays. Creates receipts for payments collected. Arranges for patients to speak with financial counselor as needed. 4. Performs various clerical duties including scanning and faxing of documents and identification cards. Qualifications General Development Requires strong customer service skills, conscientiousness, attention to detail, and multi-taking ability. Ability to complete a variety of job duties with speed and accuracy while maintaining a pleasant attitude. Ability to deal effectively with a diverse patient population while developing strong working relationships. Works as part of a team and assists the team in meeting productivity and quality goals. Skills in motivation, self-direction, critical thinking and punctuality. Able to adjust to changing circumstances. Professional and Technical Knowledge High school graduate or equivalent required. College preferred. Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment. Experience with insurance and billing. Medical administrative assistant training or billing and coding certification preferred. Technical Skills Proficient in Microsoft Office Suite. Proficient in electronic practice management systems. Ability to use clerical and numerical skills to perform job duties. Ability to generate letters, forms, and documents. Ability to perform data entry, run reports, and operate common office equipment. Communication Skills Excellent verbal and written communication skills while maintaining a pleasant demeanor. Ability to communicate in a clear effective manner. Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels. Physical Demands Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following: Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs. Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment). Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.

Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time Family Nurse Practitioner to join our team! At InterCare, you'll find a rewarding and challenging work environment, competitive compensation ,and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. Work Hours: Monday - Thursday; 10-hour/days or Monday - Friday: 8-hour/days, with evening hours as necessary . Minimum requirements Current license to practice as a registered nurse or physician assistant in Michigan, as applicable: specialty certification as a nurse practitioner, and continued certification. DEA and Controlled Substances Certification/license All other LIP credentialing and privileging requirements and maintaining a minimum of BLS certification. Thorough working knowledge of prevailing standards of care, InterCare's clinical guidelines, patient care policies and procedures, and applicable accreditation and PCMH standards. Thorough working knowledge of medical coding and documentation requirements. Primary Accountability Functions collaboratively with the Provider, the Health Center Manager, and the Director of Operations to care for all patients compassionately. Description of Primary Duties & Responsibilities Provides efficient and effective patient care according to adopted clinical standards relevant to the appropriate scope of licensure and certification. Meets established peer review outcomes. Meets daily productivity targets. Pediatric: 22 patients per 8-hour day Family Practice: 20 patients per 8-hour day Internal Medicine: 18 patients per 8-hour day Meets patient satisfaction expectations. Meets coding documentation standards in EHR. Has received no relevant clinical concerns within the Safety Zone Portal. Engages fully in InterCare's PCMH service delivery model. Strives to achieve UDS expected outcome measures and Meaningful Use requirements. Completes inbox/PAQ items within designated timeframe. Participates constructively as a clinical team member. Communicates readily with InterCare's CEO and CMO on matters of shared concern and provides input on pending matters upon request. Meets staff satisfaction expectations. Participates in share of call schedule responsibilities. Communicates openly with partners and site manager regarding call schedules, time off requests, and related coverage issues. Regularly all attends provider, site, and assigned committee meetings as appropriate. Reads and responds to emails in a timely manner as outlined in policy. Engages in practice improvement initiatives. Participates in emergency response efforts upon request. Requirements Description of Primary Attributes General Development: Displays compassionate, ethical and professional demeanor. Consistently strives to develop the leadership attributes identified by InterCare's Provider Success Profile. Maintains a positive leadership presence in the clinic setting. Participates constructively in meetings and as part of a team. Maintains informative and cooperative working relationships with InterCare staff and colleagues. Technical Skills: Demonstrates proficiency in Electronic Health Record. Demonstrates the ability to use and respond to email on a regular basis. Demonstrates the ability to use other InterCare desktop tools including incident reporting, eLearning system, and ITAC. Communication Skills: Possesses a professional level of written and verbal communication skills. Ability to communicate complex concepts in a clear, effective manner. Possesses excellent cross cultural communication skills and the ability to communicate professionally to patients, perspective employees, vendors, business associates and staff members at all levels. Physical Demands Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following: Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.

Covenant Community Care is a faith-based, charitable, non-profit Community Health Center, providing medical, dental, and counseling health care services to the people of Metro Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated health care services to everyone, regardless of their ability to pay. Job Description: The dental receptionist is the first contact for patients and visitors. The receptionist greets patients in a professional, friendly and polite manner. The receptionist helps the office run smoothly and efficient and follows the policies at all times in line with the company's mission, goals and values. Responsibilities: * Provide support to all staff members * Report any matters of importance to the appropriate people. * Encourage effective teamwork and appointments * Complete any reasonable duties requested by Clinic Manager * Greet and care for all patients and visitors in a polite and courteous manner at all times. * Deal with all questions both in person and on the telephone in a polite and professional manner * Always be aware of patient confidentiality and data protection * Inform Doctors of patient's arrival * Appropriately booking appointments * Taking payment for procedures done and printing receipts for patients * Ensure all patients receive all necessary paperwork and all forms are signed and dated correctly * Maintain and accurately file records and update information for patients * Ensure all notes and information available coincides with appointments * Provide courtesy calls to patients to remind them of their appointments/ Encourage patients to give enough notice if the need to cancel or reschedule * Promote a professional image of the office at all times and be knowledgeable about the services it provides. * Be aware of all office policies and procedure for compliance * Ensure the reception area is always clean and tidy * Always report any problems or concerns to the Clinic Manager immediately. * Predictable, consistent and reliable attendance. * Other duties as assigned. * Willingness to uphold the Mission of Covenant Community Care ‐ To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most Required Qualifications: To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High School Diploma or GED * 2+ years previous experience working in a fast-paced environment * Valid State of Michigan Driver's License Preferred Qualifications: * Prior work experience in a dental or clinic environment preferred * Fluent in Spanish a plus Position Criteria: * Customer Service- Excellent care and communication skills, and excellent telephone manner * Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Service Orientation- Actively looking for ways to help people. * Multitasker- Able to manage multiple tasks simultaneously while maintaining calm and providing excellent customer service. * Dependable‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff. * Efficient‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change. * Organized‐ desk/workstation in order, can retrieve requested items, others can pick up staff member's work in their absence. * Teamwork‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise, seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers. * Professionalism‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted. Job Type: Full-time At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.

Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is seeking an experienced Family Practice Physician who can evaluate, diagnose and treat InterCare's diverse patient populations. This will take place in a compassionate, ethical and professional manner, resulting in comprehensive medical guidance that meets/exceeds standards of care. The successful Physician candidate will be part of a team dedicated to improving the delivery and quality of health care that is patient-centered, safe and effective in a fast-paced environment. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. InterCare NO LONGER requires employees to have the COVID vaccine, however, you may receive a vaccine at no cost at any of our clinic locations. DUTIES AND RE SPONSIBILITIES: Examines diagnoses and treats patients for acute injuries, infections, and illnesses Counsels and educates patients about acute and chronic conditions or concerns Promote patient satisfaction and provide excellent customer service Formulates diagnostic and treatment plans Prescribes and administers medication Orders lab and imaging tests to determine and manage an immediate treatment plan Provides advice and follow up: and refers appropriate care to specialists when needed Enters patient information into the EHR system completely and accurately Follow HIPAA guidelines and safety rules Requirements Description of Contributing Attributes The candidate we are looking for will have experience in multiple patient care areas. Physician candidates must be a graduate of an MD or DO degree program, completion of Residency Program; Board Certified; must be licensed in the state of Michigan; have DEA Certification: controlled substance license and BLS Certification. Prior clinical experience; urgent care and/or outpatient clinic experience preferred. Have the ability to formulate differential diagnosis, be proficient in assessment and development of treatment plans, can effectively function in collaboration with other healthcare professionals, have outstanding organizational skills and the ability to multi-task, takes initiative, be creative, has problem solving ability, is adaptable, and flexible. Enjoys working in a fast-paced environment. Bilingual English/Spanish is preferred. Physical Demands: Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear. InterCare Community Health Network is an Equal Opportunity Employer.

Job Purpose: - The Human Resources Assistant at INTERCARE COMMUNITY HEALTH NETWORK will support the HR department in ensuring smooth and efficient business operations. This role involves assisting with recruitment processes, maintaining employee records, and providing administrative support to all employees. The HR Assistant will play a crucial role in fostering a positive workplace culture and ensuring compliance with company policies and procedures. Key Responsibilities: - Assist with the recruitment process, including posting job ads, screening resumes, scheduling interviews, and conducting reference checks. - Maintain accurate and up-to-date employee records, including personal data, employment contracts, and performance evaluations. - Support HR initiatives and programs such as onboarding, training, and development activities. - Respond to employee inquiries regarding HR policies, procedures, and benefits. - Assist in the preparation of HR reports and presentations as needed. - Coordinate and organize company events, meetings, and training sessions. - Ensure compliance with federal, state, and local employment laws and regulations. - Provide general administrative support to the HR department, including filing, data entry, and document management. - Assist in the development and implementation of HR policies and procedures. - Collaborate with other departments to promote a positive and inclusive workplace environment. Qualifications Required Education: - High school diploma or equivalent; an associate's degree in Human Resources, Business Administration, or a related field is preferred. Required Experience: - At least 1-2 years of experience in a human resources or administrative role. - Experience with HR software and databases is advantageous. - Familiarity with labor laws and employment regulations. Required Skills and Abilities: - Strong organizational and time management skills with the ability to prioritize tasks effectively. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Ability to maintain confidentiality and handle sensitive information with discretion. - Strong interpersonal skills and the ability to work collaboratively with a diverse team. - Attention to detail and a high level of accuracy in work. - Problem-solving skills and the ability to handle multiple tasks simultaneously.

Covenant Community Care is a faith-based, charitable, non-profit Community Health Center, providing medical, dental, and counseling health care services to the people of Metro Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated health care services to everyone, regardless of their ability to pay. Job Description: The medical assistant assists physicians with direct patient care, and other areas as needed, carries out services as part of a comprehensive medical team and will serve to assure quality and efficiency. Responsibilities: * Assists physician with patient care, e.g. office visits, procedures, and sterilization of instruments * Administers injections * Draws blood and takes lab specimens * Renders first aid as necessary * Directs patients to appropriate setting, explaining and apologizing for any delays. * Sets up, cleans and restocks patient rooms * Communications with patients regarding laboratory results, appointments and hospital admissions * Maintains inventory of supplies and assists with ordering supplies * Fills in for front desk relief as needed * Calls the pharmacy to confirm prescription refills * Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care's Quality Assurance Plan * Adheres to the Policies and Procedures, standards for service delivery and Code of Ethics established by Covenant Community Care, Inc. * Serves on Covenant Community Care committees, working groups, and other bodies as assigned * Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most. * Performs other duties as assigned by the team leader Required Qualifications: To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or GED * Basic math skills - ability to convert weekly/monthly rates into annual rates * Bi-lingual, English and Spanish Preferred Qualifications: * Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred * Prior experience working directly with patients or clients in a medical setting preferred * Prior customer service experience preferred * Maintains up to date BLS certification * Completion of a technical program for medical assisting preferred * Certified medical assistant highly desired Position Criteria: * Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Service Orientation - Actively looking for ways to help people. * Speech Clarity - The ability to speak clearly so others can understand you. * Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff. * Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change. * Organized ‐ desk/work station in order, detail oriented, can retrieve requested items, others can pick up staff member's work in their absence. * Teamwork ‐ assists others, supports others, committed to success of the organization, self‐ sacrificing, leads in areas of expertise,seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers. * Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted Job Type: Full-time At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability All candidates must successfully complete a criminal background check, TB test, and education credentialing as part of the hiring process.

About Family First Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for. Family First Homecare (FFHC) is seeking a compassionate and skilled Licensed Practical Nurse (LPN) to deliver high-quality, in-home nursing care to pediatric patients. In this vital role, you'll be responsible for providing comprehensive nursing services, adhering strictly to Family First Homecare policies, state Nurse Practice Acts, and all applicable State and Federal regulations. You'll join a great team dedicated to supporting one another and providing the best possible care. We're committed to your professional growth and success, which is why we offer comprehensive training and 24/7 support from your leaders. If you're passionate about making a difference in the lives of children and their families within a home healthcare setting, and value a supportive work environment, we encourage you to apply. At Family First Home Care, we're dedicated to supporting our team with an outstanding benefits package designed to enhance your well-being, financial security, and professional growth. We offer the following benefits: • Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution • 401(k) Retirement Plan and Company Matching Contributions • Paid Time Off (PTO) • Employee Assistance Program (EAP) for Employee and Family • Weekly pay with direct deposit • Payroll card allowing you to have your wages deposited directly on your card. May vary by state. • W2 employee • Professional development with a rapidly growing organization • Opportunities for promotions and upward mobility • Employee Referral Bonus Program • Long-lasting and memorable bonds with clients • Individual, hands-on training and support • 24-hour management support • Work/life balance • Fun activities and incentives • Promotion opportunities • Access to CE courses *Eligibility requirements apply, and some benefit offerings may vary by state. Join us and discover a supportive environment where your career can thrive! KEY RESPONSIBILITIES Accountable for providing care that is based on licensure/certification within the scope of practice Maintains an updated clinical record on each patient at all times, meeting required deadlines for documentation Evaluates the effectiveness of nursing service to the patient and family on an ongoing basis Consults with physicians concerning alterations of patient care plans, documentation of changes in patient care and reports all changes in care to the nurse supervisor Supports FFHC's mission by mentoring and/or coaching new employees during patient specific orientations Educates patients and their caregivers on topics related to patients' care needs Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested Continually strives to improve his/her nursing care skills Attends and/or completes all mandatory training/ in-services as assigned Submits required personnel file documentation in a timely manner Adheres to FFHC compliance and ethics expectations Maintains patient and family confidentiality Maintains professional, supportive, and responsive interpersonal communication skills Performs other duties as assigned ROLE QUALIFICATIONS EDUCATION & EXPERIENCE LPN/LVN Nursing Degree. Unencumbered LPN/LVN License in the state of employment or Multi-State license through the Enhanced Nurse Licensure Compact where recognized. 1 years of demonstrated experience Valid driver license with proof of insurance in applicable states Clear background screening Working knowledge of Nurse Practice Acts Valid and current CPR card/certificate with in person instructor led hands on skills check Clear Hep B Screening in applicable states Clear TB Screening in applicable states PREFERRED: STATE SPECIFIC REQUIREMENTS: Florida: Illinois: Valid driver license with proof of insurance: Not required. Staff are prohibited from driving patients. Hep B Screening: Not a prerequisite for hire. Completed as part of the onboarding process. Pennsylvania: Additional Background Screening: Child Abuse, and FBI check. Must complete TB screening with 2 step PPD, or 1 step PPD with proof of 2 step PPD administration within the last year. Texas: N/A KEY COMPETENCIES The ability to read and communicate in English both verbally and in writing. WORKING CONDITIONS/EQUIPMENT USE Work is performed in the patients home - not substantially exposed to adverse environmental conditions. Training may be performed in an office setting. Must be able to lift up to thirty five pounds (35) pounds without an assisted lifting device. Frequent use of office machines to include telephone, computer, and printer DISCLAIMER: This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice. PAY PHILOSOPHY: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role. KEY DETAILS: ** This role requires travel to patients' homes to deliver care. The work schedule may include varying shift lengths (8, 10, or 12 hours) and may require availability on any day of the week, Sunday through Saturday. Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. #FFLPNILL Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Dental Biller. Job Description: Our team members perform various day-to-day patient account functions for our Dental program. Under supervision of Dental Billing Manager, the Dental Biller performs patient and third-party billing, remittance advice and payment processing, problem resolution, statement processing, old balance review, and account inquiry. Responsibilities: * Reviews encounters to ensure accuracy and completeness prior to claims submission, taking the necessary action to correct charge entry errors by contacting the provider of services, front desk staff, or reviewing charts for proper codes. * Corrects and rebills clearinghouse-initiated rejections. * Posts third party payments and denials. * Appeals and rebills third party denials. * Follows-up on outstanding A/R. * Frequently works various queues within medical practice management software to correct registration, charge entry, and ledger errors. * Matches patient payments for prepaid services to appropriate charges in practice management software. * Processes and mails monthly patient statements. * Assists patients with resolution of account balance discrepancies. * Using a retrospective eligibility report, identifies and rebills accounts found with active coverage. Administrative / Accounts Receivable * Reconciles the self-pay payments between the bank statements and practice management software. Inter-Departmental Coordination * Provides feedback to front staff and/or clinic managers regarding registration error trends. * Participates in training the clinical and administrative staff on billing functions, such as insurance eligibility verification and patient payment posting. Required Qualifications: To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or equivalent * Experience in the use and review of electronic health records is a requirement. * Thorough understanding of the health care revenue cycle Preferred Qualification: * Experience with Dentrix (EHR) is ideal, not mandatory * Related coursework in accounting, billing, and coding is highly desired. * Working knowledge of Medicaid and commercial billing regulations Position Criteria: * Teamwork-- Must be able to work independently and collaboratively within a team environment * Problem Sensitivity-- The ability to tell when something is wrong or is likely to go wrong and identify optimal solutions. Excellent problem solving skills * Active Listening-- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Service Orientation -- Actively looking for ways to help people. * Speaking-- Talking to others to convey information effectively. Able to communicate and interact with co-workers. * Time Management-- Managing one's own time and the time of others. Ability to multi-task and meet deadlines * Required Language: English; Spanish fluency a plus Job Type: Full-time At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability Candidates must successfully complete a criminal background check and TB test as part of the hiring process.

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opportunity for a full-time Registered Nurse. Job Description: Just as important as clinical nursing expertise, applicants should be able to effectively work in a multicultural setting and possess a willingness to work with underserved patient populations. This exciting opportunity allows nurses to practice to a high degree of professional autonomy in a challenging, yet highly rewarding setting. The Clinic Nurse assists physicians and other providers with direct patient care, conducts follow‐up with patients, provides data entry and outcome tracking, carries out services as part of a comprehensive medical team and will serve to assure quality and efficiency. Registered Nurses are cross-trained to function throughout the clinic, including primary care for adults and children. Duties include: Responsibilities: * Triage of patients presenting with questions and concerns * Assessments, education, extensive orders for labs, and testing using established protocols * Accurate and thorough nursing documentation * Respond to Athena's calls to request medication refills, medical advice, and care coordination using established protocols for medication refills * Review lab results, respond using established protocols, and notify patients of abnormal labs * Function as a member of an interdisciplinary team (including medical providers, medical assistants, behavioral health staff, and reception/administration support staff) to provide comprehensive care * Assist in Care Coordination for patients * Communicate and facilitate positive relationships with our community partners, including local hospitals and community service agencies * Other nursing-related tasks that may arise throughout the day Required Qualifications: * Associate's Degree or Bachelor of Science degree in Nursing * Must have a current, unencumbered Registered Nurse license in the State of Michigan * Proficiency with computers and Electronic Health Records will be essential. * Knowledge and experience using EPIC is a plus. Position Criteria: * Predictable, consistent, and reliable attendance * Excellent communication and interpersonal skills * Ability to work in a fast-paced team environment and float between sites when needed * Willingness to learn and adapt to new technologies and procedures Job Type: Full-time At Covenant we offer: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability * Continuing Education allowance and time off * Loan repayment for up to $50,000 through the National Health Service Corps (NHSC) * Loan repayment as a Federally Qualified Health Center All candidates must successfully complete a criminal background check, TB test, and education and licensure credentialing as part of the hiring process.

Responsible for performing select clinical and administrative duties as delegated by the licensed physician, in accordance with InterCare policies and procedures; actively participates as a member of the patient care team. Description of Primary Duties & Responsibilities 1. Performs a wide range of clinical tasks to support the provider team. Screens patients in preparation for examination by provider. Discharges patients including identified education, follow up and instructions. Works in collaboration with the provider and other care team members in advising and referring the patient / families to community resources and tracks all community resource referrals. Prepares patients for examinations, procedures or treatments; assists provider as needed. Performs clinical procedures as competency assessed and appropriate for position e.g. nebulizer, peak flow, etc. Educates patients as requested by provider, and within scope of medical assistant training. Assures that lab, x-ray, referral, and hospital reports are placed in patient record for follow up visits. Consistently and accurately enters patient information into EHR, documenting patient information clearly, in proper form according to InterCare policy. Performs and documents in house laboratory testing to include quality control checks and documentation. Administers immunizations and other medications according to policy and procedures; maintains standards of Medication Storage and Handling. 2. Participates as a clinical team member. Actively participates in pre visit planning and daily huddle with the clinical support team, FOS and provider (patient care team) to review the daily schedule and enhance patient flow. Regularly attends and participates in site, and assigned meetings; including CSD training and education sessions. Engages in practice improvement initiatives. Provides follow up on open diagnostics as assigned. Assists with reporting as requested. Participates in training to improve patient outcomes. The training may include, but not limited to: assisting patients in setting self-management goals, coordination of patient care, patient population, proactively addressing and assisting in the needs of patients / families in their community, cultural competency, effective communication skills, OSHA, HIPAA, and EHR updates. Performs all other non-clinical tasks as assigned. Qualifications General Development Displays compassionate, ethical and professional demeanor. Communicates effectively with patients and family members involved in their care. Maintains a positive presence in the clinical setting. Participates constructively in meetings and as part of a team. Maintains informative and cooperative working relationships with InterCare staff and colleagues. Professional and Technical Knowledge Possesses a general knowledge of clinical practices as acquired through formal training, including a certificate MA program, or associates degree in medical assisting. Certified by accredited certification body -or- qualifies to test (required at next InterCare test date), and obtains passing score. Maintains BLS requirement. BLS is a mandatory by InterCare and our FTCA agreement with the Federal Government. It must be completed within 90 days of hire. Proficient in customer service and professionalism. Thorough working knowledge of prevailing standards of care, InterCare's clinical guidelines, and patient care policies and procedures. Meets all Safety and regulatory requirements to include but not limited to Joint Commission National Patient Safety Goals, Infection Control, OSHA and annual competencies. Completes all annual competencies. Technical Skills Proficient in EHR and EPM. Ability to use and respond to e-mail. Ability to use other InterCare desktop tools, including Safety Zone, Net Learning, and iTAC. Proficiency in Microsoft Excel and Word. Communication Skills Possesses a professional level of written and verbal communication skills. Has the ability to appropriately handle conflict, presents a positive demeanor both verbally and non-verbally. Ability to communicate complex concept in a clear effective manner. Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels. Physical Demands Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following: Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear Able to hear and communicate clearly with clients and staff on telephone and in person

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We are seeking a Spanish/English bilingual medical receptionist to join our Michigan Ave medical clinic. Job Description: The Medical Receptionist is responsible for assisting patients with registration and check out, as well as sharing knowledge of available public health plans and providing resources to patients who might qualify for these plans. This employee will uphold and support the mission of Covenant Community Care. Responsibilities: * Assists patients with check in, check out, fee collection, and appointment set ups and reminders. * Registers patients via the existing electronic medical records or computer systems according to the initial and ongoing training and maintains Competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures. * Conduct new patient orientation, including patient and agency rights and responsibilities, fee structure and services and support available to patients. * Share knowledge of available public health plans and be able to identify patients who might qualify for these plans. Be able to provide resource information to where to get assistance for application for these plans. * Calculate FPL percentile by determining patient family size and income. * Determine appropriate patient discount by assigning sliding fee scale (SFS) to patients. * Apply and follow Covenant's Good Samaritan guidelines. * Sliding Fee Verification Tracking; Log Slides given patient in excel sheet in SharePoint. * Handles phone calls in a timely and courteous manner. * Communicates and coordinates with office manager and clinic team. * Maintains department corporate productivity standards for registration/ insurance verifications. * Verifies patient information with third party. * Directs patients to appropriate setting, explaining and apologizing for any delays. * Relays patient messages to providers in a timely concise and effective manner. * Faxes documentation accurately according to established privacy practices. * Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care's Quality Assurance Plan. * Adheres to the Policies and procedures, standards for service delivery and code of Ethics established by Covenant Community Care * Send Outgoing Mail * Predictable, consistent and reliable attendance * Protect and respect protected health information (PHI), financial and other personal information with respect and in accordance with HIPAA regulations. * Distribute incoming faxes. * Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most. * Other duties as assigned. Required Qualifications: To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or GED * Bi-lingual, English and Spanish (required) * Basic math skills - ability to convert weekly/monthly rates into annual rates * Strong organizational and computer skills * Detail oriented Preferred Qualifications: * Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred * Prior experience working with EPIC preferred * Prior experience working directly with patients or clients in a medical setting preferred * Prior customer service experience preferred Position Criteria: * Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Service Orientation - Actively looking for ways to help people. * Speech Clarity - The ability to speak clearly so others can understand you. * Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff. * Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change. * Organized ‐ desk/workstation in order, can retrieve requested items, others can pick up staff member's work in their absence. * Teamwork ‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers. * Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted. Job Type: Full-time Expected hours: 40 per week At Covenant we offer our employees: * Comprehensive Benefit program * Vacation, Sick, and Personal time (VSP) * Paid holidays * 401K * Life insurance, long term and short term disability All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.