Operations Manager
Cowboys Fit job in Frisco, TX
Benefits:
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
The Operations Manager (OM) ensures that the club delivers the best guest and member experience.
Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club
Ensures that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
Hires, trains, and develops a strong team of Member Services, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its values
Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)
Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees
KEY RESPONSIBILITES
Service Management
Ensure that all club members are delivered a high member service experience
Proactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requests
Resolve member concerns and complaints in a professional manner within club parameters
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
Assist General Manager (GM) in providing direction to third party janitorial service
Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
Drive club efforts in achieving revenue goals in Fuel Zone (if applicable)
Drive club efforts in achieving revenue goals in Recovery Lounge
Work with GM in implementation of promotions and merchandising
Ensure that team members have completed the appropriate HR training
Implement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance
Mediate club team member relation matters for all club operations team members
Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc.
Make daily banking deposits
Order and maintain all supplies
Supervise point-of-sales (POS) operations
Maintain a fully engaged and high performing member service team that aligns with company values and goals
Hire (with GM approval) qualified Member Services, Recovery Lounge and Fuel Zone staff
Manage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours submitted to and approved by GM
Conduct monthly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
Coach staff under the guidance of the GM and consult with the corporate office for additional direction when necessary
Perform other duties as required. Employee responsibilities are subject to change at any time
WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyFitness Manager
Cowboys Fit job in Frisco, TX
Benefits:
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title: Fitness Manager Company: Cowboys Fit Department: Fitness POSITION OVERVIEWThe Fitness Manager (FM) is a member of Cowboys Fit management team and plays a key role in the company's overall success by leading and managing a club's health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for:
Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports member's efforts to reach their goals and provides exceptional member experiences
Maintaining a safe, clean, well-maintained, and esthetically appealing environment
Achieving financial performance results through the generation of ancillary service revenues
KEY RESPONSIBILITIES
Serve as a role model and direct and manage the day-to-day operations of the club's fitness programming
Cultivate and lead a positive, team-centered work environment that delivers on company goals
Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential
Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
Create staff schedules that guarantee there is appropriate coverage by the fitness team
Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately
Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences
Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club
Work with the sales team to integrate members into the club in a timely manner
Sincerely acknowledge members and guests
Be professional in your personal presentation
Use a professional and friendly communication style to enhance our members' and guests' experience
Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information
Educate and train the fitness team on company and department programs
Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
Cross train staff so that they are always “stage ready” and available to help members and guests no matter what their job
Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.
Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members' expectations and goals, and achieve revenue goals
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data
Manage all controllable expenses to ensure that the department stays within budget
Maintain a safe, clean and esthetically appealing environment
Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner
Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved
Maintain and implement an equipment cleaning schedule and overall maintenance checklist
Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business.
Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in, and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of Cowboys Fit as a company as well as all services and promotions
Be proficient in appropriate club software systems
Follow all company policies and procedures
Remain up to date on all individual, department, and company communications by reading all individual and departmental emails
Perform other duties as required. Employee responsibilities are subject to change at any time.
WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyGroup Fitness Instructor
Cowboys Fit job in Plano, TX
Job DescriptionBenefits:
Employee discounts
JOB TITLE: Group Fitness Instructor COMPANY: Cowboys Fit DIRECTLY REPORTS TO: General Manager and Group Fitness Manager DEPARTMENT: Group Fitness The Group Fitness Instructor is a member of the Cowboys Fit team and plays a key role in the companys overall success. The Group Fitness Instructor (GFI) will prepare and lead a fun, safe and effective group class based on the class description, offering modifications for less experienced or more experienced clients as needed. The instructor will represent the club in a positive manner, greeting the clients as they enter and leave class.
WORK SCHEDULE
This is a part-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
KEY PERFORMANCE EVALUATION FACTORS
Ability to exemplify and live the companys core values
Ability to meet department goals
Ability to fulfill essential duties
Contribution and proactive participation as part of the companys Group Fitness
Arrive 5 minutes early for all classes to prepare the room and greet clients
Dress appropriately for all classes
Maintain current and correct certifications for his/her format(s) as well as CPR cert
Begin and end classes on time per the monthly schedule
Prepare and lead a fun, safe and effective class for all levels of participation based on class description
Keep studios orderly, lock stereo cabinet and use a microphone sponge cover
Maintain an electronic record of classes taught or subbed, including attendance numbers
When needed, secure substitute teacher(s) to cover your regular class or a class you have agreed to sub
Notify your Group Fitness Director (GFD) of all substitutes as early as possible
Contact the club if you are running late and ask that someone from management notify your class
Please teach what is scheduled. If members want something different let the GFD know so a class can be added
All written or verbal communication must be delivered in a positive manner
Instructors will always uphold the brand standards of Cowboys Fit
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Front Desk Associate
Cowboys Fit job in Plano, TX
Benefits:
Employee discounts
Job Title: Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations POSITION OVERVIEWWelcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES
Our Member Services Team is the heartbeat of our club. You will be responsible for:
Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook
WORK SCHEDULEWork hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyMembership Consultant
Cowboys Fit job in Pflugerville, TX
Benefits:
Commission
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title: Membership Consultant Company: Cowboys Fit Directly Reports to: Sales Manager Department: Sales
POSITION OVERVIEWMembership Consultants play a key role in the company's overall success by:1) Achieving and exceeding membership sales and revenue goals and selling ancillary services2) Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals3) Providing members and guests with legendary service and enhancing their sense of belonging and community within the club
Key Responsibilities Achieve financial performance results through the generation of new memberships and ancillary service memberships
Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Cowboys Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
Responsible for meeting with MM on a weekly basis to review prior and current week's activity
Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
Utilize the lead tracking system to manage all prospect and member data
Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of the company as well as all services and promotions
Be proficient in all club software systems
Follow all club policies and procedures
Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
WORK SCHEDULE This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyCycle Instructor
Cowboys Fit job in Dallas, TX
Benefits:
Employee discounts
JOB TITLE: Group Fitness Instructor COMPANY: Cowboys Fit DIRECTLY REPORTS TO: General Manager and Group Fitness Manager DEPARTMENT: Group Fitness The Group Fitness Instructor is a member of the Cowboys Fit team and plays a key role in the company's overall success. The Group Fitness Instructor (GFI) will prepare and lead a fun, safe and effective group class based on the class description, offering modifications for less experienced or more experienced clients as needed. The instructor will represent the club in a positive manner, greeting the clients as they enter and leave class. WORK SCHEDULEThis is a part-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. KEY PERFORMANCE EVALUATION FACTORS
Ability to exemplify and live the company's core values
Ability to meet department goals
Ability to fulfill essential duties
Contribution and proactive participation as part of the company's Group Fitness
Arrive 5 minutes early for all classes to prepare the room and greet clients
Dress appropriately for all classes
Maintain current and correct certifications for his/her format(s) as well as CPR cert
Begin and end classes on time per the monthly schedule
Prepare and lead a fun, safe and effective class for all levels of participation based on class description
Keep studios orderly, lock stereo cabinet and use a microphone sponge cover
Maintain an electronic record of classes taught or subbed, including attendance numbers
When needed, secure substitute teacher(s) to cover your regular class or a class you have agreed to sub
Notify your Group Fitness Director (GFD) of all substitutes as early as possible
Contact the club if you are running late and ask that someone from management notify your class
Please teach what is scheduled. If members want something different let the GFD know so a class can be added
All written or verbal communication must be delivered in a positive manner
Instructors will always uphold the brand standards of Cowboys Fit
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyRecovery Lounge Team
Cowboys Fit job in Frisco, TX
Benefits:
Employee discounts
Job Title: Recovery Lounge Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations JOB DESCRIPTION The Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES
Recovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:
Maintaining an active knowledge of all Recovery services and promotions
Contacting new members to get them set up with their complimentary services
Advising members and guests on services that will help them meet their goals
Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail
Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks
Ensuring that all members and guests check in and have active memberships
Collecting dues and updating billing when appropriate
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as services and promotions
Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Membership Manager
Cowboys Fit job in Frisco, TX
Benefits:
Commission
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
JOB TITLE: Membership Manager COMPANY: Cowboys Fit DEPARTMENT: Management Team/Sales POSITION OVERVIEW The Membership Manager (MM) supports the General Manager (GM) in overseeing the day to day club operation to include but not limited to; recruiting, hiring, training and developing a diverse, high performance team, driving membership sales, and providing excellent customer satisfaction.
KEY RESPONSIBILITIES · Management sales team and financial performance · Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements· Set monthly, weekly and daily sales goals · Review daily and weekly sales numbers and club statistics with the club manager to identify potential revenue gaps and modify sales execution as necessary · Execute and coordinate sales promotions within the club · Drive club efforts in achieving revenue goals in NMS, EFT, units and ancillary revenue · Responsible for attainment of department targets (e.g. EFT, NMS, Units and PT attachment) · Responsible for scheduling sales team members to meet member needs· Ensure that all club members are delivered a high member service experience· Proactively engage club member base, regularly greet and interact with members· Resolve member concerns and complaints in a professional manner within club parameters, as assigned by GM· Maintain a fully engaged and high performing team that aligns with company values and goals· Recruit, interview & hire membership consultants and ensure proper levels of team member staffing· Train and coach MC's, including assisting in conducting planning sessions and performance reviews· Lead membership meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals· Implement, supervise and direct regular training to ensure all consultants are trained in sales SOPs, and other company policies· Create and conduct membership team building activities including participation in recognition programs· Ensure that systems procedures are accurately followed
· Daily reviews of new member agreements with sales team· Maintain a fully engaged and high performing team that aligns with company values and goals· Utilize club systems to select, interview, and hire (with GM approval) qualified team members · Train & develop membership consultants according to SOPs and objectives, guest and new member enrollment process, emphasizing goals of EFT setup, NMS, units and member retention · Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities · Counsel consultants under the guidance of the GM and consult with the corporate office support for additional direction WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyPersonal Trainer
Cowboys Fit job in Pflugerville, TX
Benefits:
Commission
Employee discounts
JOB TITLE: Personal Trainer - Part Time COMPANY: Cowboys Fit DIRECT REPORTS TO: Fitness Manager DEPARTMENT: Fitness The Personal Trainer is a member of Cowboys Fit team and plays a key role in the company's overall success by servicing clients and fitness programming, which includes personal training, group training, recovery, supplement sales, member integration and support. In addition to the primary roles and responsibilities described within, each team member embraces and follows the guidelines outlined and plays a vital role in the success of the fitness department, club, and company. The Fitness Team must always represent the company while they are in the clubs and must maintain a professional manner in dealing with fellow staff, members, and guests. Members of the Fitness Team are encouraged to communicate ideas on best practices to their leaders as well as colleagues in other departments.
KEY RESPONSIBILITIES
1. Member Relations · Create a customer service focused environment and ensure superior customer service through leading by example· Work with the sales team to integrate members into the club in a timely manner· Sincerely acknowledge members/guests and be professional in your personal presentation· Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs· Committed to listening to members and guest in order to understand their needs and exceed their expectations
2. Performance · Execute member communication initiatives that increase member retention, satisfaction and participation in revenue producing services· Minimum of 50 sessions, $1500 in training sales, and $150 in supplements per month· Achieve financial performance results through the generation of ancillary service revenues and member retention· Be proficient in appropriate club software systems (ABC, Outlook, MyZone, etc.)· All team members are responsible for maintaining their certifications (i.e. PT, CPR/AED) while employed at Cowboys Fit. Submit all paperwork associated with those certifications. Certifications must be accredited through a nationally recognized organization
3. Equipment & Facilities · Notify the corporate facilities department when physical plant repairs and maintenance are needed and serve as an advocate for getting these issues resolved in a timely manner· Maintain and implement an equipment cleaning schedule and overall maintenance checklist to ensure all equipment is working and operating · Maintain a safe, clean, and esthetically appealing physical environment
4. Team Member Relations · Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community. Contribute to the effective and efficient running of the day-to-day operations of the department and club, as well as the overall success of the business · Actively participate in meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business· Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner · Remain up to date on all individual, department and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULE
This is a part-time position. Your daily schedule may vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. Part-time trainers work a minimum of 10 hours a week and a maximum of 20 hours. All members of the fitness team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
Auto-ApplyFront Desk Associate
Cowboys Fit job in Pflugerville, TX
Job DescriptionBenefits:
Employee discounts
Job Title: Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
KEY RESPONSIBILITIES:
Our Member Services Team is the heartbeat of our club. You will be responsible for:
Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook
WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cycle Instructor
Cowboys Fit job in Dallas, TX
Job DescriptionBenefits:
Employee discounts
JOB TITLE: Group Fitness Instructor COMPANY: Cowboys Fit DIRECTLY REPORTS TO: General Manager and Group Fitness Manager DEPARTMENT: Group Fitness The Group Fitness Instructor is a member of the Cowboys Fit team and plays a key role in the companys overall success. The Group Fitness Instructor (GFI) will prepare and lead a fun, safe and effective group class based on the class description, offering modifications for less experienced or more experienced clients as needed. The instructor will represent the club in a positive manner, greeting the clients as they enter and leave class.
WORK SCHEDULE
This is a part-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
KEY PERFORMANCE EVALUATION FACTORS
Ability to exemplify and live the companys core values
Ability to meet department goals
Ability to fulfill essential duties
Contribution and proactive participation as part of the companys Group Fitness
Arrive 5 minutes early for all classes to prepare the room and greet clients
Dress appropriately for all classes
Maintain current and correct certifications for his/her format(s) as well as CPR cert
Begin and end classes on time per the monthly schedule
Prepare and lead a fun, safe and effective class for all levels of participation based on class description
Keep studios orderly, lock stereo cabinet and use a microphone sponge cover
Maintain an electronic record of classes taught or subbed, including attendance numbers
When needed, secure substitute teacher(s) to cover your regular class or a class you have agreed to sub
Notify your Group Fitness Director (GFD) of all substitutes as early as possible
Contact the club if you are running late and ask that someone from management notify your class
Please teach what is scheduled. If members want something different let the GFD know so a class can be added
All written or verbal communication must be delivered in a positive manner
Instructors will always uphold the brand standards of Cowboys Fit
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Membership Consultant
Cowboys Fit job in Frisco, TX
Benefits:
Commission
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title: Membership Consultant Company: Cowboys Fit Directly Reports to: Membership Manager Department: Sales
POSITION OVERVIEWMembership Consultants play a key role in the company's overall success by: 1) Achieving and exceeding membership sales and revenue goals and selling ancillary services2) Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals3) Providing members and guests with legendary service and enhancing their sense of belonging and community within the club
Key Responsibilities
Achieve financial performance results through the generation of new memberships and ancillary service memberships
Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Cowboys Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
Responsible for meeting with MM on a weekly basis to review prior and current week's activity
Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
Utilize the lead tracking system to manage all prospect and member data
Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of the company as well as all services and promotions
Be proficient in all club software systems
Follow all club policies and procedures
Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULE This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyOperations Manager
Cowboys Fit job in Frisco, TX
Job DescriptionBenefits:
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
JOB TITLE: Operations Manager
COMPANY: Cowboys Fit
DEPARTMENT: Management Team
POSITION OVERVIEW
The Operations Manager (OM) ensures that the club delivers the best guest and member experience.
Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club
Ensures that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
Hires, trains, and develops a strong team of Member Services, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its values
Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)
Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees
KEY RESPONSIBILITES
Service Management
Ensure that all club members are delivered a high member service experience
Proactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requests
Resolve member concerns and complaints in a professional manner within club parameters
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
Assist General Manager (GM) in providing direction to third party janitorial service
Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
Drive club efforts in achieving revenue goals in Fuel Zone (if applicable)
Drive club efforts in achieving revenue goals in Recovery Lounge
Work with GM in implementation of promotions and merchandising
Ensure that team members have completed the appropriate HR training
Implement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance
Mediate club team member relation matters for all club operations team members
Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc.
Make daily banking deposits
Order and maintain all supplies
Supervise point-of-sales (POS) operations
Maintain a fully engaged and high performing member service team that aligns with company values and goals
Hire (with GM approval) qualified Member Services, Recovery Lounge and Fuel Zone staff
Manage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours submitted to and approved by GM
Conduct monthly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
Coach staff under the guidance of the GM and consult with the corporate office for additional direction when necessary
Perform other duties as required. Employee responsibilities are subject to change at any time
WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Recovery Lounge Team
Cowboys Fit job in Frisco, TX
Benefits:
Employee discounts
Job Title: Recovery Lounge Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations JOB DESCRIPTIONThe Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. ESSENTIAL DUTIES & RESPONSIBILITIESRecovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:
Maintaining an active knowledge of all Recovery services and promotions
Contacting new members to get them set up with their complimentary services
Advising members and guests on services that will help them meet their goals
Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail
Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks
Ensuring that all members and guests check in and have active memberships
Collecting dues and updating billing when appropriate
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as services and promotions
Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULEWork hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyGroup Fitness Instructor
Cowboys Fit job in Dallas, TX
Job DescriptionBenefits:
Employee discounts
JOB TITLE: Group Fitness Instructor COMPANY: Cowboys Fit DIRECTLY REPORTS TO: General Manager and Group Fitness Manager DEPARTMENT: Group Fitness The Group Fitness Instructor is a member of the Cowboys Fit team and plays a key role in the companys overall success. The Group Fitness Instructor (GFI) will prepare and lead a fun, safe and effective group class based on the class description, offering modifications for less experienced or more experienced clients as needed. The instructor will represent the club in a positive manner, greeting the clients as they enter and leave class.
WORK SCHEDULE
This is a part-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
KEY PERFORMANCE EVALUATION FACTORS
Ability to exemplify and live the companys core values
Ability to meet department goals
Ability to fulfill essential duties
Contribution and proactive participation as part of the companys Group Fitness
Arrive 5 minutes early for all classes to prepare the room and greet clients
Dress appropriately for all classes
Maintain current and correct certifications for his/her format(s) as well as CPR cert
Begin and end classes on time per the monthly schedule
Prepare and lead a fun, safe and effective class for all levels of participation based on class description
Keep studios orderly, lock stereo cabinet and use a microphone sponge cover
Maintain an electronic record of classes taught or subbed, including attendance numbers
When needed, secure substitute teacher(s) to cover your regular class or a class you have agreed to sub
Notify your Group Fitness Director (GFD) of all substitutes as early as possible
Contact the club if you are running late and ask that someone from management notify your class
Please teach what is scheduled. If members want something different let the GFD know so a class can be added
All written or verbal communication must be delivered in a positive manner
Instructors will always uphold the brand standards of Cowboys Fit
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Fitness Manager
Cowboys Fit job in Dallas, TX
Benefits:
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title: Fitness Manager Company: Cowboys Fit Directly Reports to: General Manager Department: Fitness
POSITION OVERVIEWThe Fitness Manager (FM) is a member of Cowboys Fit management team and plays a key role in the company's overall success by leading and managing a club's health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for:
Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports member's efforts to reach their goals and provides exceptional member experiences
Maintaining a safe, clean, well-maintained, and esthetically appealing environment
Achieving financial performance results through the generation of ancillary service revenues
KEY RESPONSIBILITIES
Serve as a role model and direct and manage the day-to-day operations of the club's fitness programming
Cultivate and lead a positive, team-centered work environment that delivers on company goals
Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential
Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
Create staff schedules that guarantee there is appropriate coverage by the fitness team
Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately
Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences
Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club
Work with the sales team to integrate members into the club in a timely manner
Sincerely acknowledge members and guests
Be professional in your personal presentation
Use a professional and friendly communication style to enhance our members' and guests' experience
Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information
Educate and train the fitness team on company and department programs
Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
Cross train staff so that they are always “stage ready” and available to help members and guests no matter what their job
Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.
Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members' expectations and goals, and achieve revenue goals
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data
Manage all controllable expenses to ensure that the department stays within budget
Maintain a safe, clean and esthetically appealing environment
Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner
Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved
Maintain and implement an equipment cleaning schedule and overall maintenance checklist
Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business.
Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in, and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of Cowboys Fit as a company as well as all services and promotions
Be proficient in appropriate club software systems
Follow all company policies and procedures
Remain up to date on all individual, department, and company communications by reading all individual and departmental emails
Perform other duties as required. Employee responsibilities are subject to change at any time.
WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyFront Desk Associate
Cowboys Fit job in Dallas, TX
Job DescriptionBenefits:
Employee discounts
Job Title: Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
KEY RESPONSIBILITIES
Our Member Services Team is the heartbeat of our club. You will be responsible for:
Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULE
Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Personal Trainer
Cowboys Fit job in Pflugerville, TX
Benefits:
Commission
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title: Personal Trainer Company: Cowboys Fit Directly Reports to: Fitness Manager Department: Fitness
POSITION OVERVIEWThe Personal Trainer is a member of Cowboys Fit team and plays a key role in the company's overall success by servicing clients and fitness programming, which includes personal training, group training, recovery, supplement sales, member integration and support. In addition to the primary roles and responsibilities described within, each team member embraces and follows the guidelines outlined and plays a vital role in the success of the fitness department, club, and company. The Fitness Team must always represent the company while they are in the clubs and must maintain a professional manner in dealing with fellow staff, members, and guests. Members of the Fitness Team are encouraged to communicate ideas on best practices to their leaders as well as colleagues in other departments.
Key Responsibilities 1. Member Relations
Create a customer service focused environment and ensure superior customer service through leading by example
Work with the sales team to integrate members into the club in a timely manner
Sincerely acknowledge members/guests and be professional in your personal presentation
Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs
Committed to listening to members and guest in order to understand their needs and exceed their expectations
2. Performance
Execute member communication initiatives that increase member retention, satisfaction and participation in revenue producing services
Minimum of 50 sessions, $1500 in training sales, and $150 in supplements per month
Achieve financial performance results through the generation of ancillary service revenues and member retention
Be proficient in appropriate club software systems (ABC, Outlook, MyZone, etc.)
All team members are responsible for maintaining their certifications (i.e. PT, CPR/AED) while employed at Cowboys Fit. Submit all paperwork associated with those certifications. Certifications must be accredited through a nationally recognized organization
3. Equipment & Facilities
Notify the corporate facilities department when physical plant repairs and maintenance are needed and serve as an advocate for getting these issues resolved in a timely manner
Maintain and implement an equipment cleaning schedule and overall maintenance checklist to ensure all equipment is working and operating
Maintain a safe, clean, and esthetically appealing physical environment
4. Team Member Relations
Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community. Contribute to the effective and efficient running of the day-to-day operations of the department and club, as well as the overall success of the business
Actively participate in meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Remain up to date on all individual, department and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULEThis is a full-time position. Your daily schedule may vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the fitness team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyMembership Consultant
Cowboys Fit job in Dallas, TX
Benefits:
Commission
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title: Membership Consultant Company: Cowboys Fit Directly Reports to: Sales Manager Department: Sales
POSITION OVERVIEWMembership Consultants play a key role in the company's overall success by: 1) Achieving and exceeding membership sales and revenue goals and selling ancillary services2) Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals3) Providing members and guests with legendary service and enhancing their sense of belonging and community within the club
Key Responsibilities
Achieve financial performance results through the generation of new memberships and ancillary service memberships
Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Cowboys Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
Responsible for meeting with MM on a weekly basis to review prior and current week's activity
Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
Utilize the lead tracking system to manage all prospect and member data
Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
Maintain an active and working knowledge of the company as well as all services and promotions
Be proficient in all club software systems
Follow all club policies and procedures
Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
Perform other duties as required. Employee responsibilities are subject to change at any time WORK SCHEDULE This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyRecovery Lounge Team
Cowboys Fit job in Pflugerville, TX
Benefits:
Employee discounts
Job Title: Recovery Lounge Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations JOB DESCRIPTIONThe Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. ESSENTIAL DUTIES & RESPONSIBILITIESRecovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:
Maintaining an active knowledge of all Recovery services and promotions
Contacting new members to get them set up with their complimentary services
Advising members and guests on services that will help them meet their goals
Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail
Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks
Ensuring that all members and guests check in and have active memberships
Collecting dues and updating billing when appropriate
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as services and promotions
Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULEWork hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
Auto-Apply