CPI Security jobs

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Success Representative to join our team in Charlotte, North Carolina! This individual is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a pivotal role in ensuring customer satisfaction and fostering long-term relationships. This role involves effective communication, problem-solving, and a proactive approach to customer engagement. What You'll Do: Act as the primary point of contact for customer inquiries, concerns, and issues between sale and activation Support communications from sales representatives and field operations to resolve requests and underwriting questions Conduct outbound calls to new customers and resolve incoming communications to complete underwriting requirements, verify monitoring data, and facilitate scheduling or rescheduling of installation appointments Possess working knowledge of all part, pricing and discount information and effectively support customers and sales representatives Receive inbound calls from field operations to finalize and verify all components of installation requisition and ensure billing accuracy Communicate with underwriting to facilitate timely approvals for installations What We're Looking For: Demonstrated customer service experience Empathetic listening skills to understand and relate to customer concerns Excellent problem solving and time management skills Maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability to convey complex information in a clear and concise manner Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards What We Offer: $40,000-$50,000 annual compensation Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days. On-site gym, cafeteria and coffee bar

CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL (“Customer for Life”) representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

CPI Security in Charlotte, NC, is seeking a detail-oriented and driven QA Engineer to join our growing technology team. This role will focus on building and executing robust testing strategies for our Salesforce Customer 360 implementation, including Sales Cloud, Service Cloud, Data Cloud, Agentforce, CPQ, Field Service, ERP and integrations with backend systems via AWS. You'll be responsible for creating, maintaining, and executing automated and manual test scripts to support regression, end-to-end, and smoke testing. Working on a small but agile and high-impact team, you'll play a critical role in ensuring the quality and performance of our enterprise systems that support both customer and internal user experiences. What You'll Do: Develop, execute, and maintain test cases and automated scripts for Salesforce Customer 360 features including Sales Cloud, Service Cloud, Data Cloud, Agentforce, CPQ, Field Service, ERP. Design and execute end-to-end, regression, and smoke test scenarios across front-end, middleware, and backend systems. Validate data integrations between Salesforce platforms and AWS-based services, including API validation, data flows, and error handling. Collaborate closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and DevOps teams to understand functional requirements and system architecture. Perform thorough defect triage, log issues clearly in tools such as Jira, and follow up through resolution. Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to continuously improve quality practices. Contribute to test automation frameworks, where applicable, and work to increase automation coverage over time. Assist in setting up test environments, data conditioning, and system monitoring relevant to QA processes. Provide QA documentation and status reporting on test progress, defect status, and risks to delivery timelines. Demonstrates exceptional critical thinking and analytical skills, with a proven ability to dissect complex problems and develop innovative, data-driven solutions. Thrives in ambiguity and excels at problem-solving, consistently identifying root causes and implementing effective, scalable strategies. Possesses a strong intellectual curiosity and a continuous learning mindset, staying ahead of industry trends and proactively seeking opportunities for growth and improvement. Brings a wealth of experience and seasoned judgment, capable of navigating high-stakes decisions and mentoring others through complex challenges. Collaborates cross-functionally with clarity and confidence, translating analytical insights into actionable business outcomes. What We're Looking For: 3+ years of hands-on experience in QA Engineering with a strong understanding of software testing principles and methodologies. Experience with Salesforce testing, specifically across Customer 360 components (Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce). Knowledge of AWS-based integrations and ability to test data flows between cloud systems and Salesforce. Strong skills in writing and executing test plans, test cases, and automated test scripts. Proficiency in using testing and project management tools like Azure DevOps. Familiarity with API testing, web services (REST/SOAP), and backend systems validations. Excellent problem-solving and communication skills. What's In It For You Competitive pay and educational assistance Great medical, dental, vision, short & long-term disability and life insurance options Company paid holidays, floating holiday and paid time off (PTO) 401(k) plan with competitive company match Paid Volunteer and Charitable Engagement Opportunities Birthday and Work Anniversary Rewards Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active Experience working in Agile/Scrum environments. Preferably Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, etc.). Experience with test automation frameworks (e.g.,ACCELQ).

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services You will work in a dynamic, collaborative environment, working closely with customers and coworkers This role involves providing solutions by visiting customers at their homes or businesses Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members This role offers: Hourly pay: $17.00 Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives Training: Paid $320 per week during the three-week onboarding program Includes New Technician Training, Field Safety Training, and Peer-to-Peer Training Company vehicle provided for work use Benefits: Medical, dental, and vision coverage 401(k) with company match Tuition reimbursement Short- and long-term disability, life insurance, and well-being benefits Paid time off

Job Description We are seeking a Residential Installation Technician in Charlotte, NC to join our team! In this role, you'll be responsible for installing our state-of-the-art home security solutions for residential customers. This is an excellent opportunity to earn performance-based income while providing a valuable service and offering additional products to our customers What You'll Do: Install security systems for residential clients according to job specifications and customer needs Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience Follow wiring diagrams, hook-up procedures, and safety standards to ensure quality installations Conduct tests to verify system performance and instruct customers on using the equipment Maintain inventory, process paperwork, and support the training of new installation technicians What We're Looking For: High School Diploma or equivalent Experience with construction, cable installation, or low voltage systems is a plus Strong customer service skills with the ability to handle payments and complete accurate paperwork Must be detail-oriented, capable of following technical instructions, and safety-conscious Ability to represent the company professionally and maintain product knowledge, including features, pricing, and promotions What's In It For You: $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission) Career mobility opportunities-this is more than just a job! Company fuel card, company equipment provided (i.e. vehicle, iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days.

Job Description CPI Security, a leader in the security and automation solutions industry, is looking for a Residential Security Advisor to join our growing team in Raleigh, North Carolina! Our Residential Security Advisors will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales consultations through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than "just a sales job" - it's your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. We are looking for go-getters who can work independently while exceeding goals. If you're an experienced sales professional and excellent communicator, you enjoy building relationships with customers and solving problems, this opportunity is for you. What you'll do: Effectively communicate CPI Security's value, product vision, and capabilities to potential customers Self-generate customer connect opportunities, in addition to company leads, to meet or exceed sales targets Develop and maintain outstanding working relationship with customers and potential customers to ensure complete satisfaction Maintain a schedule of weekly appointments with accounts in assigned location Merchandise product sections and build displays to stimulate sales Work closely with Sales Manager and team to ensure goal is achieved What We Are Looking For: High school diploma 1-2 years of outside sales experience preferred, but will train the right individual Highly driven and motivated, with a strong work ethic and integrity Strong time-management, organizational and prioritization abilities Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals Detail-oriented, creative, and decisive Experience working with a CRM system (i.e. Salesforce) is a plus What's In It For You: $60,000 to $90,000 annual average earnings Guaranteed base pay and uncapped commissions Company fuel card, company equipment provided (i.e. iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days.

CPI Security, a leader in the security and automation solutions industry, is looking for an Outbound Sales Advisor to join our growing team at our incredible corporate headquarters in Charlotte, NC! As a Sales Advisor, you will play a crucial role in driving sales growth and maximizing value from strategic partnerships with home builders. Your main responsibilities will involve servicing new home buyers of our partner builders, selling services including video, home automation, security and additional value-added services. There is no cold calling or prospecting required in this role as all leads will be provided by CPI. The Business Development Representative role will reside in our Corporate Headquarters in Charlotte and will be working assigned new construction leads including new homeowners and communities. What You'll Do: Convert company-assigned new construction leads/opportunities into revenue-generating security customers for CPI through following actions: Initiate outbound sales calls, emails, and SMS to potential prospects from a list of leads or opportunities to create solutions, sell services, devices and systems and schedule install Conduct initial and follow-up phone calls to build relationships with key decision makers and nurture the sales process Manage assigned prospect account lists and utilize Salesforce sales pipeline to accurately track prospects through the sales funnel to installation Overcome customer objections effectively through applying advanced solution selling skills Update and maintain prospect database and activity tracking on a daily basis Meet sales quotas and revenue targets, while providing superior customer experience Maintain contact with existing clients to make sure they are satisfied and request referrals Ensure compliance with regulations and best practices for contact strategies What We're Looking For: Organized, resourceful, and self-motivated with a good work ethic Effective communicator (both written and oral) and strong listening skills Strong sales funnel management skills Be a self-starter who is driven to exceed targets Prior experience in sales or an account management required Experience handling large volume of outbound calls/contacts or experience in contact center-type environment Experience and proficiency with CRMs, telephony needs, and help desk software (Salesforce etc) Experience and proficiency with Microsoft Office (MS Word and MS Excel) required. Must be able to pass required licensing as mandated by various state Alarm Boards What's In It For You: $70,000 to $100,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Charlotte, NC | Executive Leadership | Full P&L Ownership CPI is an industry leader in the smart home and security space-serving over 230,000 customers across the Southeastern U.S. With a foundation built on trust, innovation, and operational excellence, we are a Top 10 security provider nationwide. Building on a strong existing business in both new construction and residential markets, we're entering a pivotal stage of aggressive growth and expansion-and we're looking for a visionary leader to help drive it forward. The Opportunity We're seeking a growth-oriented, results-driven Divisional Vice President to lead our New Construction and Residential Sales Division into its next chapter. As Divisional Vice President, you'll sit at the helm of our residential strategy, focus on driving growth through sales performance, builder channel expansion, and enhanced customer experience. You'll have full P&L responsibility, direct influence on company trajectory, and the backing of a strong executive team and trusted brand. This is a high-impact, high-visibility role within the organization and the community that reports directly to the CEO. What You'll Lead Strategic Growth: Refine and execute go-to-market strategies that drive market share, profitability, and sustainable customer acquisition. P&L Ownership: Lead division-level financial performance, with a focus on sales growth, gross margin, and EBITDA contribution Sales & Operations Excellence: Lead new construction and residential sales models. Maximize efficiency and scalability. Builder Channel Expansion: Expand our footprint in the builder segment by forging high-impact partnerships and introducing compelling, scalable programs. Team Leadership: Lead a high-performing team of 300+ M&A & Growth Strategy: Identify and integrate acquisitions to accelerate market expansion and service capabilities throughout the Southeast and Southwest. Data-Driven Decisions: Use analytics to inform pricing, customer retention, operational improvement, and market insights. What You'll Bring 10+ years in proven leadership roles within builder programs, residential sales, and smart home technology. Success leading large sales organizations across regional or national territories. A track record of driving revenue in subscription-based or recurring revenue business models. Strong business acumen and comfort owning full P&L responsibility. Hands-on leadership during periods of rapid scale or transformation. Experience with mergers, acquisitions, and inorganic growth. Comfort in fast-paced, customer-centric environments with a passion for innovation. What We Offer Executive Compensation Package: Competitive base salary, performance-based bonus, and long-term incentive plan. Comprehensive Benefits: Medical, dental, vision, life insurance, and disability coverage. Retirement Support: 401(k) with competitive company match. Wellness & Lifestyle Perks: On-site café, gym with personal strength coaching and training, basketball & pickleball courts, and walking trails. Community Engagement: Volunteer opportunities with over 100 nonprofit partners focused on safety, wellness, and equity. Onsite academic development for college-bound students from underrepresented backgrounds. Time to Recharge: Paid holidays, PTO, and floating holidays to support work-life balance.

Job Description CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Job Description Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. Position Summary: The Finance team is focused on delivering and developing key financial metrics for the organization. The FP&A Analyst plays a critical role in driving financial insight, supporting strategic decision-making, and enhancing overall business performance. This position partners closely with department leaders and senior executives to develop budgets, forecasts, and performance metrics that align with the company's strategic goals. The ideal candidate will have a strong analytical mindset, a deep understanding of financial modeling, and the curiosity to explore the business drivers behind the numbers. Essential Functions Partner with department and executive leaders to develop annual budgets and long-term financial forecasts Lead monthly financial reporting, including analysis and redesign of departmental P&L statements Provide detailed variance analysis and explain performance drivers to business partners and leadership Conduct profitability and scenario analyses for new business opportunities, pricing strategies, and strategic initiatives Support company-wide financial planning processes by creating and maintaining forecasting models Analyze key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement Deliver actionable insights through clear, data-driven presentations and reports Participate in ad hoc projects and provide analytical support for strategic business decisions Knowledge, Skills and Abilities Required Analytical Expertise: Strong ability to interpret and synthesize complex financial data into meaningful insights Financial Modeling: Advanced modeling and reporting skills, with the ability to simplify and visualize complex data sets Technical Proficiency: Expert in Microsoft Excel and PowerPoint. Experience in Tableau, Net Suite, and Snowflake not needed but preferred Strategic Thinking: Ability to influence business decisions and support both short- and long-term financial planning Communication: Skilled at presenting financial information clearly to both financial and non-financial stakeholders Detail-Oriented: High degree of accuracy and consistency in reporting and analysis Other Experience Required 4-year degree in Accounting, Finance or Mathematics background, MBA plus Minimum three years experience working in corporate finance Proficient in MS Office, PowerPoint, and Excel General understanding of a P&L Great Plains and Management Reporter experience preferred SQL experience preferred The Perks Compensation range from $90,000-$110,000 Great medical, dental, vision, short- & long-term disability and life insurance options Company paid holidays, floating holiday, and paid time off (PTO) 401(k) plan with competitive company match Eligible for free monitored security system after 90 days Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff Birthday and Work Anniversary Rewards CPI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at CPI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Job Description CPI Security, in Charlotte, NC, is seeking a Senior Software Engineer to help lead our growing IT organization, with a strong focus on systems integration across cloud and enterprise platforms. This role will take ownership of designing, building, and maintaining integrations primarily on AWS and will also support Salesforce development efforts through Apex, flows, and other native capabilities. The ideal candidate brings deep technical expertise, critical thinking, and a proactive mindset. You'll play a key role in shaping integration strategy and influencing the overall direction of the Application Delivery group. Key Responsibilities Design, develop, and maintain integrations across cloud and enterprise platforms, with a focus on AWS services (Lambda, SQS, API Gateway, etc.) Support Salesforce development through Apex, flows, and other native tools, in coordination with the Salesforce Engineering team Maintain and troubleshoot internal SQL based applications and legacy integrations (e.g., Boomi) Build and enhance CI/CD pipelines to streamline deployment and ensure code quality Collaborate with product owners, IT teams, and business stakeholders to define technical solutions that meet business needs Participate fully in Agile/Scrum ceremonies including planning, standups, demos, and retrospectives Produce clear, maintainable documentation for system designs, integration flows, and technical procedures Demonstrates exceptional critical thinking and analytical skills, with a proven ability to dissect complex problems and develop innovative, data-driven solutions. Thrives in ambiguity and excels at problem-solving, consistently identifying root causes and implementing effective, scalable strategies. Possesses a strong intellectual curiosity and a continuous learning mindset, staying ahead of industry trends and proactively seeking opportunities for growth and improvement. Brings a wealth of experience and seasoned judgment, capable of navigating high-stakes decisions and mentoring others through complex challenges. Collaborates cross-functionally with clarity and confidence, translating analytical insights into actionable business outcomes. Job Requirements/Experience 6+ years of professional software engineering experience, with a strong focus on systems integration and backend development Proficiency in designing and implementing cloud-based integrations, especially using AWS services such as Lambda, SQS, SNS, API Gateway, and Step Functions Experience with Apex and Salesforce development (e.g., flows, triggers, custom objects) Strong SQL development skills, including data modeling, query optimization, and troubleshooting Experience working with RESTful APIs, event-driven architectures, and message brokers (e.g., RabbitMQ, SQS, or similar) Solid understanding of design patterns, SOLID principles, and scalable system design Familiarity with CI/CD tooling (preferably using Azure DevOps or similar platforms) Hands-on Agile/Scrum experience (2+ years), with comfort working in a collaborative and iterative environment Exposure to legacy tools like Boomi, .NET, or Azure PaaS is helpful but not required Excellent communication skills with the ability to explain complex technical topics to non-technical stakeholders Experience working in regulated environments or with security-focused development practices is a plus What's In It For You Competitive pay and educational assistance Great medical, dental, vision, short & long-term disability and life insurance options Company paid holidays, floating holiday and paid time off (PTO) 401(k) plan with competitive company match Paid Volunteer and Charitable Engagement Opportunities Birthday and Work Anniversary Rewards Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active

CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Advisor to join our team in Greensboro, North Carolina! Our Commercial Security Advisors will design, present and sell our award-winning security and automation solutions, through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” - it's your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. In this role, you'll be responsible for commercial sales. You'll work one-on-one with businesses to present, design, and sell our award-winning security and automation solutions. What you'll do: Effectively communicate CPI Security's value, product vision, and capabilities to potential customers Self-generate customer connect opportunities, in addition to company leads, to meet or exceed sales targets Develop and maintain outstanding working relationship with customers and potential customers to ensure complete satisfaction Maintain a schedule of weekly appointments with accounts in assigned location Merchandise product sections and build displays to stimulate sales Work closely with Sales Manager and team to ensure goal is achieved What's In It For You: $60,000 to $90,000 annual average earnings Base salary guarantee plus commissions on top. Company fuel card, company equipment provided (i.e. iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days. What We Are Looking For: High school diploma 1-2 years of outside sales experience preferred, but will train the right individual Highly driven and motivated, with a strong work ethic and integrity Strong time-management, organizational and prioritization abilities Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals Detail-oriented, creative, and decisive Experience working with a CRM system (i.e. Salesforce) is a plus

About Us: At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit *********** or follow us on Twitter, LinkedIn, Facebook and Instagram. ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships. What defines success at ADT? The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. What are your key responsibilities? Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home. Qualifications - External What are we looking for? Service experience Technical aptitude Strong verbal communication Customer focused and customer driven mindset Thrive in the face of uncertainty Valid driver's license High School degree or the equivalent What's in it for you? Full benefits on the 1st of the month after 31 days of employment Casual, yet energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time (We all need to recharge) Tuition reimbursement, employee referral bonuses A culture of coaching, development and career growth opportunities Position Summary: The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Qualifications - External Education/Certification High school diploma or GED. Experience: Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line. Skills: Excellent communication skills. Able to read building electrical and sprinkler plans as required for clearing equipment trouble Standing, stooping, lifting ,climbing ,crawling Valid driver's license required. Want to learn more about ADT? Visit us online at *********** or on Facebook.

Job Description CPI Security, headquartered in Charlotte, NC is looking to hire an Operations Coordinator for a full time role, in office. We are looking for a leader who is focused on exceeding our customer service expectations, with strong problem solving abilities and excellent interpersonal skills. As an Operations Coordinator you will be responsible for supporting installation and service technicians to create a high performing team that delivers and exceeds all customer expectations. This position offers a competitive starting salary and the ability to support and motivate a diverse team to drive results. What You'll Do: Support the Operations Supervisor/Manager and Technicians by scheduling and routing customers Schedule, route, and confirm jobs for Install/Service Technicians in your area Maintain schedules for Install/Service Technicians to ensure that schedules are full daily Contact customers to reschedule jobs when needed in order to make the most efficient route Training existing Installers/Technicians on changing processes, procedures and technologies What We're Looking For: High School Diploma required Highly Organized and Detail Oriented Experience with dispatching operations is a plus Experience with Salesforce is a plus Proactive problem solving and decision-making abilities Strong multi-tasker with excellent communication skills What's In It For You! $20-$22.00/hour depending on experience Great medical, dental, vision, short- & long-term disability and life insurance options Company paid holidays, floating holiday, and paid time off (PTO) 401(k) plan with competitive company match Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities Eligible for free monitored security system after 90 days An onsite state of the art fitness facility, café, walking trail, basketball court and a dedicated Fitness Director (Corporate Office in Charlotte, NC) Birthday and Work Anniversary Rewards

Job Description CPI Security, a leader in security and automation systems is hiring a Commercial Sales Manager for our team in our Raleigh, North Carolina market. This individual will be responsible for profitable growth and strategic planning to grow the business solutions department. They will be responsible for cost evaluations, and ongoing budget planning for developing current and new markets in the surrounding areas and must be able to thrive in a competitive, fast-paced sales environment, and have strong leadership skills. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers and employees. What You'll Do: Manage the assigned sales force and ensure awareness and training regarding products, services and selling skills in compliance with company policies and procedures Develop strategies with team on how to grow customer base Continuously seek to improve sales efficiencies and employee retention by providing the leadership and training necessary to achieve sales objectives Review sales performances of staff and provide regular feedback, establishing improvement plans as needed Recruit, interview and hire sales professionals to ensure staffing levels are met Conduct regular sales meetings to communicate current sales policies and procedures, sales promotions and branch sales numbers Resolve consumer inquires and complaints regarding installations, product quality, sales price, contract and other relevant business Meet with key customers, assisting Security Consultants with maintaining relationships and negotiating and closing deals Exhibit foresight in recognizing potential problems and develop solutions to overcome obstacles and close deals. What We Are Looking For: Bachelor's Degree or equivalent experience required Minimum 5 + years industry experience Intermediate to advanced proficiency with the Microsoft Office Suite Proficient in Sales CRM (Salesforce a plus) What We Offer: $100,000 to $150,000 annually Company fuel card, company equipment provided (i.e. iphone, ipad) Comprehensive and on-going paid training when you start, includes leadership development. Engaging and fun company culture that's made up of diverse people. Volunteer and community engagement opportunities. Great medical, dental, vision, 401(k) with company match, short & long-term disability and life insurance options. PTO, Education assistance

Job Description CPI Security, in Charlotte, NC, is looking to hire a full-time Senior Systems Engineer located in office at our corporate headquarters. The Senior Systems Engineer acts as the highest technical expert within the IT Operations Team. The Senior Systems Engineer is responsible for maintaining, implementing, and proactively monitoring the company's key infrastructure; This role is critical for ensuring continuous, secure business operations across the organization. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work What You'll Do: Own the engineering, configuration, and support of critical IT infrastructure including on-premise, virtualization, and cloud technologies. Manage and maintain endpoint configuration standards. Implement and improve monitoring, alerting, and logging for servers, endpoints, and network devices. Maintain and enhance backup, disaster recovery, and business continuity strategies, including testing and documentation. Drive patch management and system hardening for servers and workstations, while monitoring for process improvement. Collaborate with security, applications, and support teams to enforce best practices and align with compliance requirements (NIST, CIS, PCI) Act as a technical escalation point for critical incidents and lead root cause analysis efforts. Build and maintain automation scripts or workflows to improve operational efficiency. Participate in infrastructure upgrade projects and roadmap planning with the IT Operations Manager. Contribute to documentation, SOPs, and knowledge base development What We Are Looking For: 10+ years of hands-on experience Systems Engineering, and/or Infrastructure roles Experience working within a Critical Infrastructure industry Virtualization- (VMware, Hyper-V, Nutanix) Cloud HyperScalers: (AWS, Azure, GCP) Identity & Access Management (Entra, Okta) Windows Server, Active Directory, Group Policy, DNS, DHCP Mobile Device Management (Intune, JAMF) Network fundamentals (firewalls, VLANs, SD-WAN, VPNs) Scripting & Automation (Powershell, Bash) What We Offer: Great medical, dental, vision, short- & long-term disability and life insurance options Company paid holidays, floating holiday, and paid time off (PTO) 401(k) plan with competitive company match Eligible for free monitored security system after 90 days Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director Birthday and Work Anniversary Rewards

Job Description CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Advisor to join our team in Asheville, North Carolina! Our Commercial Security Advisors will design, present and sell our award-winning security and automation solutions, through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than "just a sales job" - it's your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. In this role, you'll be responsible for commercial sales. You'll work one-on-one with businesses to present, design, and sell our award-winning security and automation solutions. What you'll do: Effectively communicate CPI Security's value, product vision, and capabilities to potential customers Self-generate customer connect opportunities, in addition to company leads, to meet or exceed sales targets Develop and maintain outstanding working relationship with customers and potential customers to ensure complete satisfaction Maintain a schedule of weekly appointments with accounts in assigned location Merchandise product sections and build displays to stimulate sales Work closely with Sales Manager and team to ensure goal is achieved What's In It For You: $60,000 to $90,000 annual average earnings Base salary guarantee plus commissions on top. Company fuel card, company equipment provided (i.e. iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days. What We Are Looking For: High school diploma 1-2 years of outside sales experience preferred, but will train the right individual Highly driven and motivated, with a strong work ethic and integrity Strong time-management, organizational and prioritization abilities Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals Detail-oriented, creative, and decisive Experience working with a CRM system (i.e. Salesforce) is a plus

Job Description CPI Security, a leader in residential and commercial security solutions, is looking to hire a Sales Operations Business Partner! Our Sales Operations Business Partner provides high level support to the Sales leadership team. You must be resourceful, blending creativity and administrative abilities to achieve outstanding results. As part of this role, the person will become an expert in all things sales enablement and will serve as the point of contact for sales analysis and sales process improvement. If you have high levels of initiative, enjoy a fast-paced environment, and are looking to be a meaningful part of a dynamic team, this could be the right role for you. What You'll Do: Assist the VP to drive achievement of revenue targets through process improvements and sales quality initiatives. Be a thought leader and strategic thinker for the sales operations team providing valuable insights, finding improvements in sales and operations processes. Relentlessly root cause problems and address them in an effort to improve business processes. Develop strong business relationships with the sales teams becoming a valued business partner and trusted advisor. Collaborate with the sales team to understand their needs and complete projects to help achieve their goals. Proactively identify areas for improvement in sales processes, implement and monitor best practices to enhance efficiency. Generate, quality check and deliver sales data, ensuring accuracy and consistency throughout sales applications including Salesforce. Support the sales team with tools, resources, and training to improve performance and productivity serving as a subject matter expert in sales operations. Work closely with other departments including operations, customer success, support, and marketing to align sales strategies with overall business objectives. Manage and optimize sales tools and technologies, ensuring the sales team has the resources needed to succeed. Facilitate and complete administrative needs of the team including expense and budget tracking. What We're Looking For: 5+ years experience working in cross-functional support and sales teams Exceptionally high attention to detail, organization, and accuracy Clear, professional, and concise communicator both verbally and in writing - especially via email Proficient in Microsoft Office (Excel, Word and PowerPoint). Proficiency with Outlook (email, calendar, WebEx, Microsoft Teams) Ability to work independently and self-direct What We Offer: Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days.

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. Consistently improve retention rates and achieve retention goals. Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $50,000 to $80,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director