CPI Security jobs in Charlotte, NC

Job Description CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

What You'll Do: We are seeking a motivated and dynamic Resale Sales Representative to join our team. In this role, the Resale Sales Representative is responsible for selling reactivation services and upgraded products within an assigned territory to customers who have a previously discontinued ADT system while maintaining the assigned sales quota and following established guidelines. The representative will focus on improving resale rates by strengthening relationships with out-of-service accounts and protecting a key source of growth. Key Responsibilities: • Identify and engage prospects using innovative lead generation techniques to maximize outreach. • Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors. • Manage the work order process and ensure all documentation is completed following approved and standardized procedures. • Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals. • Enhance customer retention by proactively affirming customer satisfaction following the completion of services. What You'll Need: • Sales Experience: While consumer sales experience is preferred, it is not a requirement. • Lead Generation Skills: Ability to independently generate sales leads and develop new business opportunities. • Strong Communication: Exceptional communication and negotiation skills to foster solid relationships with customers. • Adaptability: Ability to adjust to a variety of customer scenarios and maintain a proactive approach. • Problem-solving abilities: Effective problem-solving skills with a focus on consultative sales solutions. • Time Management: Strong time management skills to effectively pursue and nurture leads independently. • Salesforce Proficiency: Comfortable using Salesforce for tracking and managing customer relationships and follow-ups. • Ambition and Drive: A results-driven individual with an entrepreneurial mindset dedicated to expanding the sales pipeline. • Transportation: A valid driver's license, a clean driving record, and reliable transportation. • Availability: Willing to work full-time, with flexible hours, including evenings and weekends, to maximize lead generation. Minimum Qualifications: • Education: High school diploma or equivalent Required Licensing • Valid driver's license Our Culture: BLUE At ADT, we live by the BLUE principles: Bold, Lead, Unite, and Elevate. These values define our culture and guide our actions: • Bold: We take risks, innovate, and embrace new challenges with confidence. • Lead: We inspire and guide our customers and colleagues towards success. • Unite: We work together as a team, fostering collaboration and inclusivity. • Elevate: We strive for excellence, continually improving ourselves and our offerings. Benefits: • Unlimited earning potential with a 100% commission-based compensation plan. • Training wage of up to $4,000 over the first 8 weeks of employment, along with comprehensive training and continuous support. • Opportunities for career advancement within ADT. • Supportive work environment that fosters professional growth. • Robust benefits package, including Medical, Dental, Vision, and 401k match. • Paid Time Off (PTO) and mileage reimbursement. • Flexibility in working hours to meet customer needs. If you are a driven and ambitious individual who thrives in a fast-paced, commission-based environment and aligns with our BLUE values, we want to hear from you! Ready to embark on a rewarding sales career? Apply now and join our team! Pay and Benefits Disclosure: Sales advisors will receive uncapped commission plus a training wage of up to $4,000 over the first 8 weeks of employment. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. If you are not sure you're ready for a commission-only sales position, please apply to discuss the role and training program. We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.

CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL (“Customer for Life”) representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Job Description CPI Security is seeking a dynamic and results-driven Chief Revenue Officer (CRO) to join our executive leadership team and lead the company through its next phase of strategic growth. The CRO will drive revenue acceleration, customer acquisition, and market expansion across our residential, builder, and commercial channels. This role requires a forward-thinking executive who can develop and implement integrated growth strategies, including sales optimization, channel development, new market entry, and M&A execution. The CRO will oversee high-performing sales and business development teams while building scalable processes, partnerships, and programs to support rapid growth and long-term value. Key Responsibilities Growth Strategy & Execution Lead the development and implementation of company-wide growth strategies aligned with CPI's vision and revenue goals. Identify and prioritize expansion opportunities across core verticals (residential, builder, commercial) and new regional markets. Partner with the Executive team on long-range strategic planning, business modeling, and capital allocation to fuel sustainable growth. Develop strategic M&A roadmap; lead due diligence, negotiations, and integration efforts for acquisitions that complement CPI's core business. Sales Leadership & Performance Oversee the company's direct and indirect sales functions to ensure consistent, profitable growth. Own revenue forecasting, pipeline management, and sales operations. Design and execute sales strategies that drive customer acquisition, retention, and upsell across all business segments. Define and oversee performance-based incentive programs to align sales goals with company objectives. Data, Insights & Innovation Leverage data and market intelligence to guide strategic decisions and uncover new areas of opportunity. Analyze customer trends, competitor activity, and market dynamics to stay ahead of industry shifts. Implement scalable systems, metrics, and best practices that support high-growth execution. Leadership & Organizational Development Build and develop high-performing, cross-functional growth and business development teams. Foster a culture of accountability, collaboration, and innovation. Serve as a key member of the executive team and trusted advisor to the CEO. Required Qualifications & Experience 10+ years of executive-level experience in sales, business development, or growth leadership, preferably in the security, smart home, or technology services industry. Demonstrated success in scaling revenue across multiple business lines (residential, builder, commercial). Direct experience with mergers and acquisitions, including sourcing, evaluating, and integrating acquired companies. Deep understanding of market dynamics, sales strategy, customer acquisition, and go-to-market frameworks. Proven ability to lead large teams, develop talent, and inspire high performance. Strong analytical skills and data-driven mindset. Exceptional leadership, communication, and strategic planning abilities. Bachelor's degree required; MBA or related advanced degree preferred. Why CPI? Join a mission-driven, customer-focused company experiencing strong momentum and brand growth. Help shape the strategic direction and future success of one of the leading regional security providers. Collaborate with an experienced executive team and make a direct impact on the company's trajectory. Competitive compensation, executive bonus, and equity participation available.

We are seeking a Residential Installation Technician in Charlotte, NC to join our team! In this role, you'll be responsible for installing our state-of-the-art home security solutions for residential customers. This is an excellent opportunity to earn performance-based income while providing a valuable service and offering additional products to our customers What You'll Do: Install security systems for residential clients according to job specifications and customer needs Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience Follow wiring diagrams, hook-up procedures, and safety standards to ensure quality installations Conduct tests to verify system performance and instruct customers on using the equipment Maintain inventory, process paperwork, and support the training of new installation technicians What We're Looking For: High School Diploma or equivalent Experience with construction, cable installation, or low voltage systems is a plus Strong customer service skills with the ability to handle payments and complete accurate paperwork Must be detail-oriented, capable of following technical instructions, and safety-conscious Ability to represent the company professionally and maintain product knowledge, including features, pricing, and promotions What's In It For You: $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission) Career mobility opportunities-this is more than just a job! Company fuel card, company equipment provided (i.e. vehicle, iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days.

CPI Security, in Charlotte, NC, is looking to hire a full-time Senior Systems Engineer located in office at our corporate headquarters. The Senior Systems Engineer acts as the highest technical expert within the IT Operations Team. The Senior Systems Engineer is responsible for maintaining, implementing, and proactively monitoring the company's key infrastructure; This role is critical for ensuring continuous, secure business operations across the organization. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work What You'll Do: Own the engineering, configuration, and support of critical IT infrastructure including on-premise, virtualization, and cloud technologies. Manage and maintain endpoint configuration standards. Implement and improve monitoring, alerting, and logging for servers, endpoints, and network devices. Maintain and enhance backup, disaster recovery, and business continuity strategies, including testing and documentation. Drive patch management and system hardening for servers and workstations, while monitoring for process improvement. Collaborate with security, applications, and support teams to enforce best practices and align with compliance requirements (NIST, CIS, PCI) Act as a technical escalation point for critical incidents and lead root cause analysis efforts. Build and maintain automation scripts or workflows to improve operational efficiency. Participate in infrastructure upgrade projects and roadmap planning with the IT Operations Manager. Contribute to documentation, SOPs, and knowledge base development What We Are Looking For: 10+ years of hands-on experience Systems Engineering, and/or Infrastructure roles Experience working within a Critical Infrastructure industry Virtualization- (VMware, Hyper-V, Nutanix) Cloud HyperScalers: (AWS, Azure, GCP) Identity & Access Management (Entra, Okta) Windows Server, Active Directory, Group Policy, DNS, DHCP Mobile Device Management (Intune, JAMF) Network fundamentals (firewalls, VLANs, SD-WAN, VPNs) Scripting & Automation (Powershell, Bash) What We Offer: $120,000 - $140,000 based on experience and qualifications Great medical, dental, vision, short- & long-term disability and life insurance options Company paid holidays, floating holiday, and paid time off (PTO) 401(k) plan with competitive company match Eligible for free monitored security system after 90 days Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director Birthday and Work Anniversary Rewards

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services You will work in a dynamic, collaborative environment, working closely with customers and coworkers This role involves providing solutions by visiting customers at their homes or businesses Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members This role offers: Hourly pay: $17.00 Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives Training: Paid $320 per week during the three-week onboarding program Includes New Technician Training, Field Safety Training, and Peer-to-Peer Training Company vehicle provided for work use Benefits: Medical, dental, and vision coverage 401(k) with company match Tuition reimbursement Short- and long-term disability, life insurance, and well-being benefits Paid time off

Job Description Divisional Vice President - New Construction and Residential Sales Charlotte, NC | Executive Leadership | Full P&L Ownership CPI is an industry leader in the smart home and security space-serving over 230,000 customers across the Southeastern U.S. With a foundation built on trust, innovation, and operational excellence, we are a Top 10 security provider nationwide. Building on a strong existing business in both new construction and residential markets, we're entering a pivotal stage of aggressive growth and expansion-and we're looking for a visionary leader to help drive it forward. The Opportunity We're seeking a growth-oriented, results-driven Divisional Vice President to lead our New Construction and Residential Sales Division into its next chapter. As Divisional Vice President, you'll sit at the helm of our residential strategy, focus on driving growth through sales performance, builder channel expansion, and enhanced customer experience. You'll have full P&L responsibility, direct influence on company trajectory, and the backing of a strong executive team and trusted brand. This is a high-impact, high-visibility role within the organization and the community that reports directly to the CEO. What You'll Lead Strategic Growth: Refine and execute go-to-market strategies that drive market share, profitability, and sustainable customer acquisition. P&L Ownership: Lead division-level financial performance, with a focus on sales growth, gross margin, and EBITDA contribution Sales & Operations Excellence: Lead new construction and residential sales models. Maximize efficiency and scalability. Builder Channel Expansion: Expand our footprint in the builder segment by forging high-impact partnerships and introducing compelling, scalable programs. Team Leadership: Lead a high-performing team of 300+ M&A & Growth Strategy: Identify and integrate acquisitions to accelerate market expansion and service capabilities throughout the Southeast and Southwest. Data-Driven Decisions: Use analytics to inform pricing, customer retention, operational improvement, and market insights. What You'll Bring 10+ years in proven leadership roles within builder programs, residential sales, and smart home technology. Success leading large sales organizations across regional or national territories. A track record of driving revenue in subscription-based or recurring revenue business models. Strong business acumen and comfort owning full P&L responsibility. Hands-on leadership during periods of rapid scale or transformation. Experience with mergers, acquisitions, and inorganic growth. Comfort in fast-paced, customer-centric environments with a passion for innovation. What We Offer Executive Compensation Package: Competitive base salary, performance-based bonus, and long-term incentive plan. Comprehensive Benefits: Medical, dental, vision, life insurance, and disability coverage. Retirement Support: 401(k) with competitive company match. Wellness & Lifestyle Perks: On-site café, gym with personal strength coaching and training, basketball & pickleball courts, and walking trails. Community Engagement: Volunteer opportunities with over 100 nonprofit partners focused on safety, wellness, and equity. Onsite academic development for college-bound students from underrepresented backgrounds. Time to Recharge: Paid holidays, PTO, and floating holidays to support work-life balance.

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services You will work in a dynamic, collaborative environment, working closely with customers and coworkers This role involves providing solutions by visiting customers at their homes or businesses Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members This role offers: Hourly pay: $17.00 Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives Training: Paid $320 per week during the three-week onboarding program Includes New Technician Training, Field Safety Training, and Peer-to-Peer Training Company vehicle provided for work use Benefits: Medical, dental, and vision coverage 401(k) with company match Tuition reimbursement Short- and long-term disability, life insurance, and well-being benefits Paid time off

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. What You'll Do: In this role, you'll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. Responsibilities Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail Effectively communicate CPI Security's value, products, and services to customers and utilize upselling techniques to meet customers' needs Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution Perform alarm system downloads to ensure programming of alarm systems Assist field technicians with signal feedback, testing, and general customer account information needs Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys What's In It For You! $40,000 - $50,000 average annual compensation Ongoing specialized, paid training and career growth opportunities. Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match Eligible for free monitored security system after 90 days Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director What We're Looking For: High school diploma or equivalent Minimum 2 years customer service experience, technical support experience preferred Phone-based support skills preferred Advanced typing and computer skills Thrive in a busy, fast-paced work environment A self-starter who can operate independently, within a team environment

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. Position Summary: The Finance team is focused on delivering and developing key financial metrics for the organization. The Junior FP&A Analyst plays a critical role in driving financial insight, supporting strategic decision-making, and enhancing overall business performance. This position partners closely with department leaders and senior executives to develop budgets, forecasts, and performance metrics that align with the company's strategic goals. The ideal candidate will have a strong analytical mindset, a deep understanding of financial modeling, and the curiosity to explore the business drivers behind the numbers. Essential Functions Partner with department and executive leaders to develop annual budgets and long-term financial forecasts Lead monthly financial reporting, including analysis and redesign of departmental P&L statements Provide detailed variance analysis and explain performance drivers to business partners and leadership Conduct profitability and scenario analyses for new business opportunities, pricing strategies, and strategic initiatives Support company-wide financial planning processes by creating and maintaining forecasting models Analyze key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement Deliver actionable insights through clear, data-driven presentations and reports Participate in ad hoc projects and provide analytical support for strategic business decisions Knowledge, Skills and Abilities Required Analytical Expertise: Strong ability to interpret and synthesize complex financial data into meaningful insights Financial Modeling: Advanced modeling and reporting skills, with the ability to simplify and visualize complex data sets Technical Proficiency: Expert in Microsoft Excel and PowerPoint. Experience in Tableau, Net Suite, and Snowflake not needed but preferred Strategic Thinking: Ability to influence business decisions and support both short- and long-term financial planning Communication: Skilled at presenting financial information clearly to both financial and non-financial stakeholders Detail-Oriented: High degree of accuracy and consistency in reporting and analysis Other Experience Required 4-year degree in Accounting, Finance or Mathematics background, MBA plus Minimum three years experience working in corporate finance Proficient in MS Office, PowerPoint, and Excel General understanding of a P&L Great Plains and Management Reporter experience preferred SQL experience preferred The Perks Compensation range from $90,000-$110,000 Great medical, dental, vision, short- & long-term disability and life insurance options Company paid holidays, floating holiday, and paid time off (PTO) 401(k) plan with competitive company match Eligible for free monitored security system after 90 days Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff Birthday and Work Anniversary Rewards CPI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at CPI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

CPI Security, in Charlotte, NC, is seeking a Senior Software Engineer to help lead our growing IT organization, with a strong focus on systems integration across cloud and enterprise platforms. This role will take ownership of designing, building, and maintaining integrations primarily on AWS and will also support Salesforce development efforts through Apex, flows, and other native capabilities. The ideal candidate brings deep technical expertise, critical thinking, and a proactive mindset. You'll play a key role in shaping integration strategy and influencing the overall direction of the Application Delivery group. Key Responsibilities Design, develop, and maintain integrations across cloud and enterprise platforms, with a focus on AWS services (Lambda, SQS, API Gateway, etc.) Support Salesforce development through Apex, flows, and other native tools, in coordination with the Salesforce Engineering team Maintain and troubleshoot internal SQL based applications and legacy integrations (e.g., Boomi) Build and enhance CI/CD pipelines to streamline deployment and ensure code quality Collaborate with product owners, IT teams, and business stakeholders to define technical solutions that meet business needs Participate fully in Agile/Scrum ceremonies including planning, standups, demos, and retrospectives Produce clear, maintainable documentation for system designs, integration flows, and technical procedures Demonstrates exceptional critical thinking and analytical skills, with a proven ability to dissect complex problems and develop innovative, data-driven solutions. Thrives in ambiguity and excels at problem-solving, consistently identifying root causes and implementing effective, scalable strategies. Possesses a strong intellectual curiosity and a continuous learning mindset, staying ahead of industry trends and proactively seeking opportunities for growth and improvement. Brings a wealth of experience and seasoned judgment, capable of navigating high-stakes decisions and mentoring others through complex challenges. Collaborates cross-functionally with clarity and confidence, translating analytical insights into actionable business outcomes. Job Requirements/Experience 6+ years of professional software engineering experience, with a strong focus on systems integration and backend development Proficiency in designing and implementing cloud-based integrations, especially using AWS services such as Lambda, SQS, SNS, API Gateway, and Step Functions Experience with Apex and Salesforce development (e.g., flows, triggers, custom objects) Strong SQL development skills, including data modeling, query optimization, and troubleshooting Experience working with RESTful APIs, event-driven architectures, and message brokers (e.g., RabbitMQ, SQS, or similar) Solid understanding of design patterns, SOLID principles, and scalable system design Familiarity with CI/CD tooling (preferably using Azure DevOps or similar platforms) Hands-on Agile/Scrum experience (2+ years), with comfort working in a collaborative and iterative environment Exposure to legacy tools like Boomi, .NET, or Azure PaaS is helpful but not required Excellent communication skills with the ability to explain complex technical topics to non-technical stakeholders Experience working in regulated environments or with security-focused development practices is a plus What's In It For You Competitive pay and educational assistance Great medical, dental, vision, short & long-term disability and life insurance options Company paid holidays, floating holiday and paid time off (PTO) 401(k) plan with competitive company match Paid Volunteer and Charitable Engagement Opportunities Birthday and Work Anniversary Rewards Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active

Job Description We are seeking a Residential Service Technician in Charlotte, NC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service-all while earning a performance-based income. What You'll Do: Service and maintain residential security systems, ensuring timely and accurate troubleshooting Perform home walkthroughs to determine optimal configurations and opportunities for additional protection Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently What We're Looking For: High school diploma or equivalent; technical training is a plus Strong sales skills with mechanical aptitude for troubleshooting and repairs Excellent communication, customer service, and a safety-first mindset Professional appearance and demeanor; alarm or telecom experience is a bonus What's In It For You: $60,000 to $80,000 average annual earnings (hourly training pay and 100% uncapped commission after training) Opportunities for advancement and long-term career mobility Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training) Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance

CPI SECURITY Leader of Marketing Strategy & Partnerships CPI Security is seeking a strategic, relationship-driven Leader of Marketing Strategy & Partnerships to help shape and drive the company's overall marketing strategy while leading a growing ecosystem of high-impact partnerships. This senior role will play a critical part in advancing CPI's broader marketing objectives-beyond traditional sponsorships-by strengthening our brand through strategic alliances, multi-channel campaigns, and community engagement initiatives. As a key leader within the Marketing organization, the Leader will help to shape our marketing strategy, create scalable marketing frameworks, and drive activation of partnerships through compelling campaigns, events, and experiences. Key Responsibilities Marketing Strategy & Brand Leadership Lead CPI's integrated marketing strategy to support brand growth, customer engagement, and business priorities. Translate business goals and market insights into multi-channel marketing frameworks. Collaborate across the organization to ensure the marketing strategy supports sales, customer experience, and operational priorities. Strategic Partnership Development Build, negotiate, and manage a diverse portfolio of strategic partnerships-including community organizations, commercial alliances, and sponsorships-that deliver measurable impact. Evolve CPI's sports and events program into a holistic partnership model aligned with brand and business objectives. Evaluate partnership performance, ensuring every collaboration supports brand visibility, ROI, and community connection. Campaign Development & Activation Lead the creation and execution of integrated campaigns that leverage partnerships for brand storytelling and lead generation. Guide content development and channel planning across digital and traditional platforms. In partnership with the creative director, ensure brand consistency across all campaigns and partnership communications. Events & Community Engagement Oversee CPI's community events and experiential marketing strategies to ensure strong brand presence and meaningful local engagement. Manage event strategy, logistics, partner integration, and vendor relationships. Strengthen CPI's role as an active community partner in the regions we serve. Budget Management, Analytics & Insights Oversee marketing and partnership budgets. Support the broader Marketing organization in planning, forecasting, and optimizing the overall marketing budget to ensure strategic alignment and effective resource allocation. Develop and maintain dashboards to track campaign and partnership performance. Use data-driven insights to refine strategy, improve outcomes, and guide future investment decisions. Cross-Functional Collaboration Partner with PR, Sales, Digital, Operations, and Leadership to ensure marketing and partnership initiatives align with company-wide objectives. Work with PR to generate media coverage for major partnerships, events, and brand initiatives. Ensure compliance with company policies, regulatory standards, and brand guidelines. Qualifications Bachelor's degree in Marketing, Communications, Business, Sports Marketing, or related field. 7+ years of experience in marketing strategy, partnership management, community engagement, or sponsorship leadership. Proven ability to lead integrated marketing initiatives and manage complex partnerships. Strong relationship-building skills with demonstrated success in multi-year partnerships. Experience managing events or experiential marketing programs with strong attention to detail. Analytical mindset with ability to interpret data and drive strategic decisions. Must be located at CPI's Corporate Headquarters in Charlotte, NC.

CPI Security, a leader in the security and automation solutions industry, is looking for an Outbound Sales Advisor to join our growing team at our incredible corporate headquarters in Charlotte, NC! As a Sales Advisor, you will play a crucial role in driving sales growth and maximizing value from strategic partnerships with home builders. Your main responsibilities will involve servicing new home buyers of our partner builders, selling services including video, home automation, security and additional value-added services. There is no cold calling or prospecting required in this role as all leads will be provided by CPI. The Business Development Representative role will reside in our Corporate Headquarters in Charlotte and will be working assigned new construction leads including new homeowners and communities. What You'll Do: Convert company-assigned new construction leads/opportunities into revenue-generating security customers for CPI through following actions: Initiate outbound sales calls, emails, and SMS to potential prospects from a list of leads or opportunities to create solutions, sell services, devices and systems and schedule install Conduct initial and follow-up phone calls to build relationships with key decision makers and nurture the sales process Manage assigned prospect account lists and utilize Salesforce sales pipeline to accurately track prospects through the sales funnel to installation Overcome customer objections effectively through applying advanced solution selling skills Update and maintain prospect database and activity tracking on a daily basis Meet sales quotas and revenue targets, while providing superior customer experience Maintain contact with existing clients to make sure they are satisfied and request referrals Ensure compliance with regulations and best practices for contact strategies What We're Looking For: Organized, resourceful, and self-motivated with a good work ethic Effective communicator (both written and oral) and strong listening skills Strong sales funnel management skills Be a self-starter who is driven to exceed targets Prior experience in sales or an account management required Experience handling large volume of outbound calls/contacts or experience in contact center-type environment Experience and proficiency with CRMs, telephony needs, and help desk software (Salesforce etc) Experience and proficiency with Microsoft Office (MS Word and MS Excel) required. Must be able to pass required licensing as mandated by various state Alarm Boards What's In It For You: $70,000 to $100,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

CPI Security, a national leader in residential and commercial security solutions, is seeking a Senior Data Engineer to join us on our data transformational journey. This is an exciting, hands-on opportunity to implement a modern enterprise data platform at a company that has fully embraced the Snowflake platform. This role will work directly with line of business leaders and technical users to design and implement our cloud data warehouse using data vault modeling and dbt. CPI will leverage the data cloud for our data warehouse, machine learning, and AI journeys. The ideal person will have extensive experience building and implementing data warehouses in the cloud with deep expertise in data vault modeling and dbt. This is an on-site position at our HQ in Charlotte, NC. What You'll Do: Data Vault Implementation: Design and implement data vault 2.0 modeling patterns to build a scalable, audit-friendly enterprise data platform that supports business agility and data governance. Modern Data Engineering: Build and maintain automated data pipelines using dbt (Cloud/Core), Python, and Snowflake to transform raw data into business-ready datasets with comprehensive data quality testing. Cloud Data Platform Development: Architect and implement an enterprise data platform on Snowflake, including automated deployment pipelines, data quality frameworks, and monitoring solutions. While we are modernizing to a cloud data platform on premises work is still needed using SSIS and MSSQL Server. Data Mart & Dimensional Modeling: Design and build data marts using dimensional modeling techniques (Kimball methodology) to support business intelligence and analytics requirements. ETL/ELT Pipeline Development: Design and implement robust data transformation models using dbt, SQL, and Python to build scalable ingestion and processing pipelines. Data Quality & Testing: Implement comprehensive data quality testing frameworks using dbt tests, custom Python validations, and automated monitoring to ensure data accuracy and reliability. External Data Integration: Integrate and operationalize data from external systems such as CRM, ERP, and third-party platforms via secure cloud data sharing, CDC, and APIs. DataOps Implementation: Enable reliable, scalable, and automated data workflows by implementing DataOps best practices for continuous integration, testing, deployment, and monitoring across the data pipeline lifecycle. Cloud Migration Support: Play an integral role in planning, designing, and implementing data migration strategies from legacy systems to our modern cloud platform. What We're Looking For: Required Experience: 6+ years of data engineering experience with cloud data platforms 4+ years of experience with Snowflake (required) 4+ years of experience with dbt (Cloud and/or Core) 4+ years of Python development experience 4+ years of AWS experience (AWS Certified Developer preferred) 6+ years of experience building data warehouses and data marts Deep understanding of data vault 2.0 modeling methodology Strong experience with dimensional modeling (Kimball methodology) Proven experience with automated deployment and CI/CD pipelines Experience implementing data quality testing frameworks Technical Skills: MSSQL Server SQL and SSIS. Advanced SQL and data modeling expertise with dimensional modeling and data vault modeling Strong dbt skills for data staging, cleaning, transformation, testing, and modeling Proficiency in Python programming for data engineering tasks Experience with agile / scrum teams for data engineering and analytics engineering. AWS cloud services (S3, Lambda, IAM, CloudFormation, etc.) Experience with data orchestration tools (Airflow, Prefect, or similar) Understanding of modern data engineering practices and agile methodologies Knowledge of data governance, security, and compliance requirements Preferred Qualifications: AWS Certified Developer certification Snowflake certifications in data engineering and/or architecture Experience with data vault automation tools (automate-dv package) Knowledge of modern BI and analytics platforms Soft Skills: Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences - from business to technical Innovative and positive team member mindset Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment Agile development experience preferred Solution-oriented approach with strong problem-solving abilities Education: Bachelor's degree in Information Systems, Computer Science, Data Science, or related field of study preferred Work experience equivalent will be considered What Sets You Apart: Deep understanding of the complete data engineering lifecycle Experience with cloud data platform implementations Proven ability to work with cross-functional teams and stakeholders Passion for building modern, cloud-first data solutions Strong analytical and critical thinking skills Commitment to data quality and best practices Why Join CPI Security: Opportunity to build a modern enterprise data platform from the ground up Work with cutting-edge cloud technologies and data vault modeling Collaborative environment with experienced data professionals Competitive compensation and benefits package Professional development opportunities and certification support On-site position in Charlotte, NC with a dynamic, growing company CPI Security is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Description CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Sales Representative to join our growing team in Charlotte, NC! Our Residential Sales Representatives will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales consultations through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than "just a sales job" - it's your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. We are looking for go-getters who can work independently while exceeding goals. If you're an experienced sales professional and excellent communicator, you enjoy building relationships with customers and solving problems, this opportunity is for you. What you'll do: Effectively communicate CPI Security's value, product vision, and capabilities to potential customers Self-generate customer connect opportunities, in addition to company leads, to meet or exceed sales targets Develop and maintain outstanding working relationship with customers and potential customers to ensure complete satisfaction Maintain a schedule of weekly appointments with accounts in assigned location Merchandise product sections and build displays to stimulate sales Work closely with Sales Manager and team to ensure goal is achieved What We Are Looking For: High school diploma 1-2 years of outside sales experience preferred, but will train the right individual Highly driven and motivated, with a strong work ethic and integrity Strong time-management, organizational and prioritization abilities Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals Detail-oriented, creative, and decisive Experience working with a CRM system (i.e. Salesforce) is a plus What's In It For You: $60,000 to $90,000 annual average earnings Base salary guarantee and uncapped commissions. Company fuel card, company equipment provided (i.e. iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Position Summary We are seeking a detail-oriented and experienced Chargeback Specialist to join our Finance/Accounting team. The successful candidate will be responsible for resolving chargeback disputes, protecting company revenue, and ensuring compliance with all relevant payment network regulations. This role requires strong analytical and communication skills, as you will interact with company Merchant Processor and internal teams. Responsibilities * Investigate and resolve credit card disputes and chargebacks in a timely and accurate manner. * Gather and analyze transaction data and documentation to build compelling dispute cases. * Communicate with merchant processor and internal departments (such as Customer Care, Special Projects & collections) to clarify issues and resolve disputes. * Maintain accurate records of all chargeback activity and reconciliation efforts. * Stay up-to-date on all card network rules (Visa, Mastercard, etc.) and industry regulations. * Assist with external audits related to chargeback processes. * Update Customers account to reflect the ongoing and completed chargeback process Qualifications * Education: Bachelor's degree in Finance, Accounting, or a related field is preferred; relevant experience may be considered in lieu of a degree. * Experience: Experience in a finance or accounting role with direct or indirect exposure to the chargeback process, billing or customer analysis functions * Technical Skills: Proficiency with Microsoft Office(word/PDF/Excel) is required. * Soft Skills: Strong analytical, problem-solving, and organizational abilities. Excellent written and verbal communication skills. Monday-Friday, 9am-5:30pm Eastern Time

Job Description CPI Security, a leader in the security and automation solutions industry, is looking for a Sales Advisor to join our growing Inside Sales team at our incredible corporate headquarters in Charlotte, NC! This is more than "just a job" - it's your chance for a fulfilling and purpose-driven career. As a Sales Advisor, you will play a leading role in our mission to protect our customers and what matters most to them. In this role, you'll work with homeowners to determine their needs and customize CPI home security and automation packages. There's no cold calling, customers come to you! This isn't just any sales job - you will make a difference in customers' lives by helping them protect what matters most. What You'll Do: Sell residential, commercial, and new construction Security and Home Automation products and services via incoming phone calls Promote, accurately describe and sell the details of our services or products in a knowledgeable manner, including upselling & cross selling when possible Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner Actively listen to customers' needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems Pursue customers in Salesforce and other CRM systems via outbound calls to further develop customer base Excel in a fast-paced, sales driven environment where exceeding sales goals leads to long term success Provide best-in-class customer care in all interactions What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous sales experience preferred, but not required Strong customer service and people skills Ability to consistently meet and exceed sales quotas Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $60,000 to $90,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director