As a Managed Services Analyst you will serve as a key connector between technical and business teams to ensure our cloud and managed services offerings are clearly defined, well-documented, and positioned for business success. By transforming complex technical input from engineering and operations into actionable documentation, you will ensure our internal teams have the resources they need to promote and deliver DataBank's solutions confidently and efficiently. You will maintain the accuracy of our product catalog, support pricing initiatives, and identify opportunities to optimize business processes that drive profitable growth.
You will serve as a key connector between technical and business teams to ensure our cloud and managed services offerings are clearly defined, well-documented, and positioned for business success. By transforming complex technical input from engineering and operations into actionable documentation, you will ensure our internal teams have the resources they need to promote and deliver DataBank's solutions confidently and efficiently. You will maintain the accuracy of our product catalog, support pricing initiatives, and identify opportunities to optimize business processes that drive profitable growth.
Responsibilities
Product Documentation: Gather and synthesize detailed technical information from Engineering, Cloud, and Network Operations to write and maintain comprehensive documentation, including product datasheets, solution guides, FAQs, process guides, and internal knowledge bases.
Sales Enablement Materials: Develop and refresh content to train and enable the sales team, partnering with relevant stakeholders for presentations, collateral, and internal product education.
Product Catalog Management: Maintain the cloud and managed services product catalog with up-to-date features, specifications, and positioning to support sales and business initiatives.
Pricing Support: Collaborate with Finance and Product Management to develop, review, and update product pricing, ensuring competitive, transparent, and accurate offerings.
Process Improvement: Assess and refine documentation, operational, and go-to-market processes for efficiency and consistency across the organization.
Competitive Intelligence: Monitor and analyze competitive products and pricing, providing actionable insights for product positioning and strategy.
Cross-functional Collaboration: Serve as a connector between technical, product, finance, and sales teams to ensure knowledge sharing and coordinated execution.
Support Strategic Initiatives: Contribute to new product launches and key projects through strong documentation and operational support.
Qualifications
Bachelor's degree in Business, Information Technology, Computer Science, or related field, or equivalent experience working with cloud/managed IT services.
3-5 years in a business operations, product management, technical marketing, or related function within cloud, IaaS, or data center environments.
Deep understanding of cloud computing (IaaS, virtualization, storage, networking, managed services).
Proven expertise in authoring technical documentation for audiences at all levels.
Experience developing training content and sales enablement materials.
Comfortable working with Finance and Product to support pricing activities.
Strong analytical and critical thinking skills with attention to detail and accuracy in data analysis and financial modeling.
Experience with CRM systems (Salesforce preferred), ERP systems, CPQ (Configure, Price, Quote) platforms, and deal desk operations including quote review and approval processes.
Skilled at process improvement and operational best practices.
Excellent collaboration and project management skills; experience working cross-functionally with technical and business stakeholders.
Strong written and verbal communication abilities.
Advanced proficiency with Microsoft Office Suite, Google Workspace, and documentation/collaboration tools (e.g., Confluence, SharePoint).
Customer-oriented mindset and high attention to detail.
Legal authorization to work in the U.S. is required.
Benefits
· Health, Vision, and Dental Insurance Packages
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· 401k with company match
· 3 weeks' Paid Time Off and Paid Holiday
$52k-75k yearly est. 1d ago
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Platform Operations Analyst - Second Shift
Freedompay 4.1
Las Vegas, NV jobs
Job DescriptionThe FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The Platform Operations Team serves to ensure that FreedomPay's production platforms and processes are healthy and performing to expected key indicators. As a Platform OperationsAnalyst you will be a member of a team that works together to ensure FreedomPay's Platform stability and availability. This position will need to be performed out of your home office in Arizona or Nevada, and be available to work Monday-Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.Primary Job Responsibilities:
Work a standard Monday-Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.
Maintain live services through measuring and monitoring availability, latency, and overall system health
Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
Effectively communicate with third parties, partners, and internal teams regarding technical issues.
Use acquired knowledge to suggest, edit, and write knowledge base articles.
Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
Identify anomalies and escalate appropriately issues identified in application and system log files.
Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
Create new alerts to support the operations of FreedomPay production systems.
Troubleshoot and remediate failed scheduled jobs.
Document and refine internal policies and procedures.
Required Skills and Experience:
Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.
Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage.
Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage.
Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.
Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.
Nice to Haves
Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
Experience with Azure Cloud
Experience with RunDeck Scheduling System
We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$56k-74k yearly est. 27d ago
Platform Operations Analyst - Second Shift
Freedompay 4.1
Las Vegas, NV jobs
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The Platform Operations Team serves to ensure that FreedomPay's production platforms and processes are healthy and performing to expected key indicators. As a Platform OperationsAnalyst you will be a member of a team that works together to ensure FreedomPay's Platform stability and availability. This position will need to be performed out of your home office in Arizona or Nevada, and be available to work Monday-Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.Primary Job Responsibilities:
Work a standard Monday-Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.
Maintain live services through measuring and monitoring availability, latency, and overall system health
Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
Effectively communicate with third parties, partners, and internal teams regarding technical issues.
Use acquired knowledge to suggest, edit, and write knowledge base articles.
Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
Identify anomalies and escalate appropriately issues identified in application and system log files.
Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
Create new alerts to support the operations of FreedomPay production systems.
Troubleshoot and remediate failed scheduled jobs.
Document and refine internal policies and procedures.
Required Skills and Experience:
Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.
Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage.
Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage.
Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.
Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.
Nice to Haves
Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
Experience with Azure Cloud
Experience with RunDeck Scheduling System
We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$56k-74k yearly est. Auto-Apply 60d+ ago
Microsoft 365 Organizational Change Management
Planet Technologies 4.0
Washington, DC jobs
Planet Technologies, the Nation's leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as a M365 Organizational Change Management Consultant. In this role, you will be supporting impactful projects that make a difference for our country.
The enthusiastic, self-motivated, entrepreneurial-minded Organizational Change Management (OCM) professional will help us grow our thriving practice, provide world-class OCM services. In this role, you will use your elite OCM consulting skills to help our customers succeed in their adoption and digital transformation journey specifically with Microsoft Co-Pilot.
Responsibilities
Develop and execute new offerings related to Microsoft Copilot working with a likeminded team including learning strategists, technical professionals and project managers in a Federal work environment conducting all OCM activities, including vision discovery, kickoff, change scope analysis workshops, interviews, surveys, focus groups, and more
Strategize the change, by identifying the best options and avenues for communications and training and building communication, and champions plans.
Build and share knowledge through various channels, including blogs, workshops, and training sessions.
Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.
Measure the success of the transition or transformation.
Adjust the plan implementing tactics to target specific needs.
Design and implement change management plans using best practices and a consistent methodology.
Provide leadership and guidance to project teams, change champions, and junior consultants.
Collaborate with cross-functional teams, project managers, and IT professionals to ensure alignment between change management efforts and project objectives.
Stay current with emerging technologies and build new OCM materials and engagements.
Skills Required
5+ years of experience in change management or adoption functions.
Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint, OneDrive, and Copilot - what are the best practices around them, what leads to build best practices, what use cases are the most valuable for most customers, how to identify use cases specific to customers, how to handle end-users and IT objections.
Professional with excellent communication skills, written and verbal. Design and creative skills to make communication appealing and meaningful is definitively a plus.
Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams.
Experience with user research (qualitative and quantitative) and post-implementation reviews.
Will be able to problem solve efficiently within the specific area of expertise and suggest process improvement or standardization as requested and/or directed.
Knowledgeable in the specific area of expertise to demonstrate a proactive approach to help customers make basic decisions around features and capabilities with the option of identifying and referring additional products or services within the specific areas of technical competence if needed and/or required for the customer.
Demonstrated expertise in OCM projects applied to Microsoft 365.
Experience with GCC High migration projects, Copilot deployment and Power Platform is a plus.
The ability to lead assessment with C-Suites, end-users and IT contacts with a special focus on collaboration, governance, productivity, wellbeing and engagement.
A proven track record in working with customers to understand their business and culture.
Expertise working with enterprise customers in a strategic fashion to assess, envision, plan, design and oversee implementation of an OCM program.
A reputation for delivering results with a smile.
The ability to excel in a fast-paced environment and a propensity to adjust to different cultures thinking out of the box.
PROSCI Certified Change Practitioner or Microsoft Adoption Specialist certification(s) is a plus.
The ability to work on site in the DC Metro area as needed
Core OCM knowledge
Know and practice every piece of the methodology within the execution phase: communication, training, measuring, adjusting, establishing and nurturing community of champions; and support senior consultant in the build phase; interview preparation, survey preparation and analysis, focus group preparation.
Why Planet?!
Be part of a forward-thinking company that values innovation and continuous learning.
Work with a team of passionate professionals dedicated to making a difference.
Enjoy a flexible work environment with opportunities for remote work.
Access to ongoing training and professional development opportunities.
Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies. Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required.
Salaries for Consultants at Planet Technologies range from $120,000 and $210,000. Several factors will impact final pay offered to a successful candidate including but not limited to the type and years of experience within the job, clearance level, the type of years and experience within the industry, education, training, etc. Visit ***************** to learn more about us. Details about our benefits can be found here Planet Technologies Benefits Guide 2024-2025.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$120k-210k yearly Auto-Apply 29d ago
Analyst Revenue Operations
Mitratech 4.5
Remote
At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
Mitratech is looking for an Analyst, Revenue Operations, to join our Revenue Operations team. This role is focused on data quality initiatives and other Revenue Operations responsibilities.This role will be a part of the hub where all revenue generating operations come together working with Sales, Customer Success, Legal, Finance, Leadership, and other teams. This personwill be a trusted partner and will make supporting recommendations on ways to improve the productivity and scale of the organization in a fast-paced environment.
Essential Duties & Responsibilities:
• Proactive - identify trends and monitor the data quality of our CRM.
• Reactive - action day-to-day data challenges affecting our go-to-market teams.
• Perform reconciliations for data integrity and work with cross functional teams to correct
discrepancies.
• Escalate items that negatively affect our data quality.
• Aid in data integrity and other Revenue Operations projects.
• Supports other Revenue Operations functions such as our Deal Desk and Order
Management team during peak times (EOM/EOQ).
• Partner with sales, success, finance, legal and other teams to improve processes, control
governance and ensure bookings are reported accurately.
• Support CRM & ERP enhancements and improvement.
Requirements & Skills:
• Demonstrated experience with SFDC, CPQ, and Microsoft/Google suite.
• Experience in Data Operations, Revenue/Sales/Customer Success operations/analytics,
Deal Desk, Order Management or any similar role.
• Experience working within Enterprise, SaaS, or high-tech company is ideal.
• Operationally minded, learn systems quickly and have a knack for applying technology
and systems to processes.
• Excellent communication skills, verbal and written, and are just as comfortable gathering
requirements from non-technical business users as you are communicating these
requirements to others.
• Ability to prioritize and handle multiple requests simultaneously without sacrificing
strategic thinking and tactical execution skills.
• Can build trust, be assertive when required, and shows initiative and enthusiasm.
• Assertiveness and ability to navigate ambiguity by constantly forming and testing
hypotheses and making sure to validate all assumptions with data.
• Drives focus on simplifying complex solutions and processes.
• Excellent attention to detail
Education:
• Bachelor's degree required
Compensation
Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.
We will disclose intended pay ranges in our job ads for US-based opportunities.
This role can be performed 100% remotely within the U.S., preferably on the East Coast. Anticipated base salary: $75,000 Annually USD + Variable Compensation Plan
Total compensation includes US employee benefits and annual bonus eligibility.
Benefits we offer:
Health, Dental & Vision Insurance
401 (k) + Employer Match
Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Perks we offer:
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
LinkedIn Learning Platform
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
$75k yearly Auto-Apply 24d ago
Epic Payer Platform Operations Analyst - Remote
NTT Data 4.7
Louisville, KY jobs
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic Payer Platform OperationsAnalyst - Remote to join our team Remotely in United States (US).
Position Summary
The Epic Payer Platform OperationsAnalyst is responsible for day‑to‑day administration, configuration, monitoring, and optimization of Epic's Payer Platform capabilities for a health plan/payer organization. This role stewards secure, reliable data exchange and workflows between payer systems and Epic‑enabled provider organizations-covering eligibility, coverage discovery, prior authorization, claims status, clinical data retrieval, and care gap closure. You will manage operational runbooks, environment readiness, connectivity, security, and incident response and drive continuous improvement across FHIR/EDI integrations and Epic interfaces.
Key Responsibilities
Platform Administration & Operations
* Support the operational administration of Epic Payer Platform (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control.
* Configure, test, and maintain payer‑to‑provider workflows: coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response.
* Maintain and execute runbooks for deployments, failover, disaster recovery, and incident management; ensure auditable change records.
Integration & Data Exchange
* Administer and monitor FHIR integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, PAS, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations.
* Support EDI/X12 transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes.
* Collaborate with interface teams to maintain API gateways, message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency.
Incident, Problem & Performance Management
* Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches.
* Perform root cause analysis; create problem records; implement corrective actions and preventative measures.
* Track platform SLAs/SLOs; build dashboards for uptime, message success rates, queue depth, and retry volumes.
Stakeholder Engagement & Enablement
* Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go‑lives, and escalations.
* Drive adoption of best practices.
Continuous Improvement
* Identify opportunities to, reduce provider abrasion, and improve data completeness for care gap closure.
* Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement.
* Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first‑pass rates).
Required Qualifications
* 1+ years administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent.
* 8+ Years of Experience with Agile Software Development Life Cycle
* 8+ Years of Excellent communication, documentation, and cross‑functional collaboration skills.
Preferred Qualifications
* Epic‑related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required).
* Experience with Da Vinci Implementation Guides (CRD, DTR, PAS, PDex, P2P) and CARIN BB.
* Familiarity with SQL for ad‑hoc data validation.
* Hands‑on experience with Epic concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns.
Core Competencies
* Operational Excellence: Reliable execution, disciplined change control, strong service orientation.
* Analytical Problem‑Solving: Skilled at root cause analysis across network, identity, payload, and workflow layers.
* Security Mindset: Designs and operates with least privilege, zero trust principles, and auditability.
* Continuous Improvement: Data‑driven approach to reducing friction and cycle times.
Work Environment & Schedule
* Hybrid/remote flexibility. Onshore or Nearshore
* Participation in on‑call rotation and planned maintenance windows.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#LI-NorthAmerica
$60k-79k yearly est. Auto-Apply 6d ago
Epic Payer Platform Operations Analyst - Remote
NTT Data North America 4.7
Louisville, KY jobs
**Req ID:** 352863 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a **Epic Payer Platform OperationsAnalyst - Remote** to join our team Remotely in **United States (US)** .
**Position Summary**
The Epic Payer Platform OperationsAnalyst is responsible for day‑to‑day administration, configuration, monitoring, and optimization of Epic's Payer Platform capabilities for a health plan/payer organization. This role stewards secure, reliable data exchange and workflows between payer systems and Epic‑enabled provider organizations-covering eligibility, coverage discovery, prior authorization, claims status, clinical data retrieval, and care gap closure. You will manage operational runbooks, environment readiness, connectivity, security, and incident response and drive continuous improvement across FHIR/EDI integrations and Epic interfaces.
**Key Responsibilities**
**Platform Administration & Operations**
+ Support the operational administration of **Epic Payer Platform** (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control.
+ Configure, test, and maintain payer‑to‑provider **workflows** : coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response.
+ Maintain and execute **runbooks** for deployments, failover, disaster recovery, and incident management; ensure auditable change records.
**Integration & Data Exchange**
+ Administer and monitor **FHIR** integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, PAS, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations.
+ Support **EDI/X12** transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes.
+ Collaborate with interface teams to maintain **API gateways** , message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency.
**Incident, Problem & Performance Management**
+ Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches.
+ Perform root cause analysis; create problem records; implement corrective actions and preventative measures.
+ Track platform **SLAs/SLOs** ; build dashboards for uptime, message success rates, queue depth, and retry volumes.
**Stakeholder Engagement & Enablement**
+ Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go‑lives, and escalations.
+ Drive adoption of best practices.
**Continuous Improvement**
+ Identify opportunities to, reduce provider abrasion, and improve data completeness for care gap closure.
+ Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement.
+ Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first‑pass rates).
**Required Qualifications**
+ **1+ years** administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent.
+ 8+ Years of Experience with Agile Software Development Life Cycle
+ 8+ Years of Excellent communication, documentation, and cross‑functional collaboration skills.
**Preferred Qualifications**
+ Epic‑related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required).
+ Experience with **Da Vinci** Implementation Guides (CRD, DTR, PAS, PDex, P2P) and **CARIN** BB.
+ Familiarity with SQL for ad‑hoc data validation.
+ Hands‑on experience with **Epic** concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns.
**Core Competencies**
+ **Operational Excellence:** Reliable execution, disciplined change control, strong service orientation.
+ **Analytical Problem‑Solving:** Skilled at root cause analysis across network, identity, payload, and workflow layers.
+ **Security Mindset:** Designs and operates with least privilege, zero trust principles, and auditability.
+ **Continuous Improvement:** Data‑driven approach to reducing friction and cycle times.
**Work Environment & Schedule**
+ Hybrid/remote flexibility. Onshore or Nearshore
+ Participation in **on‑call** rotation and planned maintenance windows.
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click_** here (***************************************** **_. If you'd like more information on your EEO rights under the law, please click_** here (***************************************************** **_. For Pay Transparency information, please click_** here (***************************************** **_._**
\#LI-NorthAmerica
$60k-79k yearly est. Easy Apply 6d ago
Change Analyst - Organizational Strategy Support
Blue Star Partners LLC 4.5
Columbus, OH jobs
Job Description
Job Title: Change Analyst - Organizational Strategy Support Duration: 4 Months Rate: $55-$75/hour (1099 Independent Consultant) Engagement Type: Part-Time (20 hours/week)
Position Overview:
We are seeking a part-time Change Analyst to provide high-quality support on a 4-month organizational strategy engagement. This role will work closely with the Team Lead to assist with assessments, logistics, content development, and documentation. Ideal for someone with a consulting mindset, strong attention to detail, and the ability to synthesize complex inputs into clear, actionable outputs.
Key Responsibilities:
Support the current state assessment by organizing findings related to structure, processes, and metrics.
Coordinate and help document outcomes from 1:1 interviews and team sessions.
Assist in developing PowerPoint decks, summary reports, and visioning documents.
Track quick win initiatives and other action items using shared project tools.
Provide logistical and analytical support for team development and coaching sessions.
Qualifications:
2-4 years of experience in a change management, strategy, or business analyst role.
Strong proficiency in Microsoft PowerPoint, Excel, and collaborative tools.
Excellent organization, communication, and note-taking skills.
Experience supporting consultants or project teams in dynamic environments.
Comfort working part-time on a flexible schedule with a high-performing team.
$55-75 hourly 28d ago
Microsoft 365 Organizational Change Management
Planet Technologies 4.0
Mundelein, IL jobs
Job DescriptionPlanet Technologies, the Nation's leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as a M365 Organizational Change Management Consultant. In this role, you will be supporting impactful projects that make a difference for our country.
The enthusiastic, self-motivated, entrepreneurial-minded Organizational Change Management (OCM) professional will help us grow our thriving practice, provide world-class OCM services. In this role, you will use your elite OCM consulting skills to help our customers succeed in their adoption and digital transformation journey specifically with Microsoft Co-Pilot.
Responsibilities
Develop and execute new offerings related to Microsoft Copilot working with a likeminded team including learning strategists, technical professionals and project managers in a Federal work environment conducting all OCM activities, including vision discovery, kickoff, change scope analysis workshops, interviews, surveys, focus groups, and more
Strategize the change, by identifying the best options and avenues for communications and training and building communication, and champions plans.
Build and share knowledge through various channels, including blogs, workshops, and training sessions.
Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear.
Measure the success of the transition or transformation.
Adjust the plan implementing tactics to target specific needs.
Design and implement change management plans using best practices and a consistent methodology.
Provide leadership and guidance to project teams, change champions, and junior consultants.
Collaborate with cross-functional teams, project managers, and IT professionals to ensure alignment between change management efforts and project objectives.
Stay current with emerging technologies and build new OCM materials and engagements.
Skills Required
5+ years of experience in change management or adoption functions.
Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint, OneDrive, and Copilot - what are the best practices around them, what leads to build best practices, what use cases are the most valuable for most customers, how to identify use cases specific to customers, how to handle end-users and IT objections.
Professional with excellent communication skills, written and verbal. Design and creative skills to make communication appealing and meaningful is definitively a plus.
Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams.
Experience with user research (qualitative and quantitative) and post-implementation reviews.
Will be able to problem solve efficiently within the specific area of expertise and suggest process improvement or standardization as requested and/or directed.
Knowledgeable in the specific area of expertise to demonstrate a proactive approach to help customers make basic decisions around features and capabilities with the option of identifying and referring additional products or services within the specific areas of technical competence if needed and/or required for the customer.
Demonstrated expertise in OCM projects applied to Microsoft 365.
Experience with GCC High migration projects, Copilot deployment and Power Platform is a plus.
The ability to lead assessment with C-Suites, end-users and IT contacts with a special focus on collaboration, governance, productivity, wellbeing and engagement.
A proven track record in working with customers to understand their business and culture.
Expertise working with enterprise customers in a strategic fashion to assess, envision, plan, design and oversee implementation of an OCM program.
A reputation for delivering results with a smile.
The ability to excel in a fast-paced environment and a propensity to adjust to different cultures thinking out of the box.
PROSCI Certified Change Practitioner or Microsoft Adoption Specialist certification(s) is a plus.
The ability to work on site in the DC Metro area as needed
Core OCM knowledge
Know and practice every piece of the methodology within the execution phase: communication, training, measuring, adjusting, establishing and nurturing community of champions; and support senior consultant in the build phase; interview preparation, survey preparation and analysis, focus group preparation.
Why Planet?!
Be part of a forward-thinking company that values innovation and continuous learning.
Work with a team of passionate professionals dedicated to making a difference.
Enjoy a flexible work environment with opportunities for remote work.
Access to ongoing training and professional development opportunities.
Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies. Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required.
Salaries for Consultants at Planet Technologies range from $120,000 and $210,000. Several factors will impact final pay offered to a successful candidate including but not limited to the type and years of experience within the job, clearance level, the type of years and experience within the industry, education, training, etc. Visit ***************** to learn more about us. Details about our benefits can be found here Planet Technologies Benefits Guide 2024-2025.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$68k-98k yearly est. 31d ago
Insights Analyst Intern
Meltwater 4.3
Remote
Description Insights Analyst InternShanghai, RemoteWhat You'll Do:
Assist in collecting, validating, and cleaning large datasets from various digital sources to ensure data accuracy and integrity for analysis.
Use basic statistical techniques and tools to analyze media performance metrics (e.g., volume, engagement, reach, sentiment).
Collaborate with the senior analysts to identify key trends, anomalies, and patterns in the data, and contribute to brainstorming sessions and report preparation.
Support the team in monitoring digital conversations and trends across global markets and industries. The key focused projects are in the tech, 3C industry.
Learn and utilize our suite of analytics and visualization tools
Understand how data-driven insights directly impact marketing and business strategies for major global brands.
We're Looking For
Currently pursuing a Bachelor's or Master's degree in Data Analytics, Statistics, Mathematics, Marketing, Business, or a related field.
A foundational understanding of data analysis concepts and a keen interest in digital media and social platforms.
Strong reading and writing proficiency in Chinese and English.
Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, functions) and PowerPoint is essential.
Strong problem-solving skills and the ability to think critically about data.
A meticulous eye for detail to ensure the highest level of data accuracy.
Ability to communicate findings clearly and effectively, both in writing and verbally.
Eagerness to learn, take initiative, and work both independently and collaboratively in a fast-paced environment.
Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along
the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
$31k-42k yearly est. Auto-Apply 60d+ ago
Operations Analyst
Invisible Technologies 4.0
San Francisco, CA jobs
Invisible Technologies offers unusual services (a combination of outsourcing and automation) to fast-scaling, innovative companies. Each company understands and uses our services in a variety of ways. It's critical we can communicate to segments of users with visually appealing, and highly communicative assets. You're helping us explain the benefits of our product in a way that words alone never could.
Please apply in the following link: ********************************************************************
Invisible Technologies helps fast-growing companies scale efficiently, so they can improve margins and capture market share at the same time. We partner with our clients to run their business operations using our modern outsourcing platform to deliver efficiency, quality, and flexibility at scale.
Website: ********************
Overview / Sales Deck: *************************************************
Recorded Demo: ************************************************************************
We believe that…
Mission. Invisible is a world-changing company and the Operations Team is responsible for creating the systems that will launch Invisible into the stratosphere.
Ownership. Every partner on the team is the “CEO” of their area - each of us are empowered to jump in and solve the problems in front of us.
Communication. Consistent feedback is key - we are addicted to learning and getting better.
Transparency. What one of us knows, all of us should know.
Self-Improvement. Every new mistake is a learning opportunity.
Meritocracy. The value someone produces should be reflected back in the position of responsibility and compensation that they receive.
The Role
The goal of an OperationsAnalyst (OA) is to unlock efficiencies and quality improvements in our operations through analysis, process design, and project management. OAs are paired with Operations Directors and serve as an extra pair of eyes, ears, hands, and brain - a catalyst for the Director to achieve their department's overall objectives. Daily responsibilities for an OA vary, but often times include efficiency & quality analyses on process work, financial analyses on different areas of our operations, project management of certain client work, and process design improvement work on important client or internal processes.
The life of an OA is a difficult one, one where a persevering work ethic needs to be paired with an active, creative mind. That said, the OA role is a center for immense learning. Pairing directly with a senior partner and interacting regularly with various facets of the company (from individual agent operators to product managers), OAs will receive a frequent and diverse range of experiences, coaching, and opportunities. Our best OAs go on to become Operations Managers or move on to related roles in other teams at the company.
Who We Want
OperationsAnalysts (OAs) are very flexible, hybrid partners that have a high growth trajectory and can thrive (with proper coaching) in multiple dimensions. This flexibility is key to continuing our high growth trajectory: we grew over 3x for two consecutive years in a row (2020 & 2021) and plan to do so again in 2022. We are looking for OAs who can harness both the humble trait of being coachable and the ambitious trait of constantly desiring learning. The spirit animal of a junior OA is a sponge. And, over time, they will evolve with more learning, experience, and responsibility.
There are 3 key areas we will focus on growing the skillset of an OA to prepare them for a promotion to Operation Manager: Operations Management, Client Management, & Product Ownership. See job description for Operations Manager for more context on these skills.
Working Times: US (EST or PST) Hours
2022: $60,000 annual OTE (base + bonus) + equity!
Additional opportunities to earn more equity and increase your ownership percentage of the company, through promotions and through re-distribution of re-acquired shares via buybacks.
Healthcare Benefits (or Stipend Option)
Flexible Work Schedule / Unlimited Vacation Days
Work Remotely
Additional Information
********************************************************************
$60k yearly 60d+ ago
Operations Analyst
Invisible Technologies 4.0
San Francisco, CA jobs
Invisible Technologies offers unusual services (a combination of outsourcing and automation) to fast-scaling, innovative companies. Each company understands and uses our services in a variety of ways. It's critical we can communicate to segments of users with visually appealing, and highly communicative assets. You're helping us explain the benefits of our product in a way that words alone never could.
Please apply in the following link: ********************************************************************
Invisible Technologies helps fast-growing companies scale efficiently, so they can improve margins and capture market share at the same time. We partner with our clients to run their business operations using our modern outsourcing platform to deliver efficiency, quality, and flexibility at scale.
Website:
********************
Overview / Sales Deck:
*************************************************
Recorded Demo:
************************************************************************
We believe that…
Mission.
Invisible is a world-changing company and the Operations Team is responsible for creating the systems that will launch Invisible into the stratosphere.
Ownership.
Every partner on the team is the “CEO” of their area - each of us are empowered to jump in and solve the problems in front of us.
Communication.
Consistent feedback is key - we are addicted to learning and getting better.
Transparency.
What one of us knows, all of us should know.
Self-Improvement.
Every new mistake is a learning opportunity.
Meritocracy.
The value someone produces should be reflected back in the position of responsibility and compensation that they receive.
The Role
The goal of an OperationsAnalyst (OA) is to unlock efficiencies and quality improvements in our operations through analysis, process design, and project management. OAs are paired with Operations Directors and serve as an extra pair of eyes, ears, hands, and brain - a catalyst for the Director to achieve their department's overall objectives. Daily responsibilities for an OA vary, but often times include efficiency & quality analyses on process work, financial analyses on different areas of our operations, project management of certain client work, and process design improvement work on important client or internal processes.
The life of an OA is a difficult one, one where a persevering work ethic needs to be paired with an active, creative mind. That said, the OA role is a center for immense learning. Pairing directly with a senior partner and interacting regularly with various facets of the company (from individual agent operators to product managers), OAs will receive a frequent and diverse range of experiences, coaching, and opportunities. Our best OAs go on to become Operations Managers or move on to related roles in other teams at the company.
Who We Want
OperationsAnalysts (OAs) are very flexible, hybrid partners that have a high growth trajectory and can thrive (with proper coaching) in multiple dimensions. This flexibility is key to continuing our high growth trajectory: we grew over 3x for two consecutive years in a row (2020 & 2021) and plan to do so again in 2022. We are looking for OAs who can harness both the humble trait of being coachable and the ambitious trait of constantly desiring learning. The spirit animal of a junior OA is a sponge. And, over time, they will evolve with more learning, experience, and responsibility.
There are 3 key areas we will focus on growing the skillset of an OA to prepare them for a promotion to Operation Manager: Operations Management, Client Management, & Product Ownership. See job description for Operations Manager for more context on these skills.
Working Times:
US (EST or PST) Hours
2022:
$60,000 annual OTE (base + bonus) + equity!
Additional opportunities to earn more equity and increase your ownership percentage of the company, through promotions and through re-distribution of re-acquired shares via buybacks.
Healthcare Benefits (or Stipend Option)
Flexible Work Schedule / Unlimited Vacation Days
Work Remotely
Additional Information
********************************************************************
Responsibilities: Years of Experience: 5+ years Technical Skills: • Strong understanding of cloud computing concepts: This includes familiarity with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) models.
• Deep knowledge of Microsoft Azure services: This includes virtual machines, storage, networking, databases, security, Front gate , CDN, Azure ASE and other core Azure services.
• Experience with scripting languages: PowerShell and Azure CLI are essential for automating tasks and managing Azure resources.
• Networking expertise: Understanding of networking concepts like IP addresses, firewalls, and load balancing is crucial.
• Linux and Windows administration: Familiarity with both operating systems is beneficial as many Azure services run on these platforms.
Soft Skills:
• Problem-solving and analytical skills: Azure platform engineers need to be able to troubleshoot issues and identify root causes.
• Communication and collaboration skills: They need to effectively communicate with developers, operations teams, and other stakeholders.
• Adaptability and willingness to learn: The cloud landscape is constantly evolving, so the ability to learn new technologies and adapt to change is essential.
Additionally, may prefer candidates with:
• Experience with DevOps principles and tools: This includes familiarity with continuous integration and continuous delivery (CI/CD) pipelines.
Clients note: **With 5+ Azure administrator and Networking experience (overall years of experience can be more). Any profiles that only have Azure DevOps experience will be declined**
Central Business Solutions, Inc(A Certified Minority Owned Organization) Checkout our excellent assessment tool: ************************* Checkout our job board : *********************** ===================================================== Central Business Solutions, Inc 37600 Central Court Suite 214 Newark CA, 94560 Phone: ************* Fax: ************** Web: ************************* =====================================================
$48k-68k yearly est. 60d+ ago
Senior Workday Financial System Analyst
Catalight Foundation 4.4
Remote
Catalight is the parent organization leading a family of companies (FoC) that includes Easterseals Northern California, Easterseals Hawaii and Catalight Care Services (CCS). Across the four non-profit companies, there are nearly 800 employees working together to responsibly disrupt and transform home and community-based care and help become a diverse, equitable and inclusive organization that works proactively to address complex societal problems such as healthcare access and greater well-being for underrepresented communities.
We are seeking an experienced and highly skilled Senior Workday Security Finance Analyst to join our Workday Support team. The ideal candidate will be responsible for ensuring the efficient operation of our Workday Financial and Expense Management system, supporting finance-related processes. This role will be a part of our Enterprise Workday Center of Excellence supporting our Functional Owners and Subject Matter Experts (Accounts Payable and General Accounting). If you consider yourself a Workday expert and exude passion, creativity, and customer obsession - you will thrive here.
Core Responsibilities & Essential Job Functions
Lead the administration, configuration, and optimization of the Workday Financial and Expense Management system and related business processes.
Act as a technology expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes.
Collaborate with general accounting, accounts payable, and other departments to identify and implement system enhancements and process improvements.
Provide production support to functional subject matter experts (SMEs) including troubleshooting and resolving issues and guiding the business on best practices.
Document configuration changes and status of work through Workday Help.
Partner with other members of the Workday Support team to assess cross-functional impacts and to maintain the foundational data model in Workday.
Coordinate the support of financial related integrations with the technology support team (including banking integrations).
Manage the uptake, testing, and implementation of new features associated with Workday's semi-annual feature releases impacting finance and expense management processes, reports, and integrations.
Support implementation of new functionality to support the functional owners including facilitating design sessions, leading configuration, coordinating testing, executing cutover, and providing post go live support.
Identify opportunities for improved efficiency and adoptions to drive value to the business.
Qualifications
Minimum Education, Experience & Training Equivalent to:
4+ years of experience with Workday Core Financial Management and Expense Management.
7+ years of work experience in either information systems and/or functional finance roles providing user support.
Familiarity with Workday reporting and security concepts.
Strong written and oral communication skills and presentation skills, such as Workday demonstrations and client presentations
Familiarity with ticketing systems such as Workday Help, Jira, ServiceNow, and Monday.com with a preference for Workday Help experience.
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Operate with high integrity and professionalism handling confidential data.
Broad knowledge of accounting principles, financial business processes, and financial data, reporting, and analytics.
Track record of successfully managing and optimizing Workday systems in a fast-paced environment with constantly changing business needs.
Preferred Qualifications
Workday Financials or other Workday certification(s)
Knowledge of Adaptive Planning
Knowledge & Skills:
Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
A commitment to the values of the organization while demonstrating good judgment, flexibility, patience
and discretion when dealing with confidential and sensitive matters.
Proficient in Microsoft Office Suite, focused on Microsoft Excel, Microsoft Word and PowerPoint.
Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
Personable; able to work comfortably with individuals at all levels within the organization.
Aptness to effectively communicate complex technical solutions to diverse audiences.
Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.
Critical thinking and problem-solving skills.
Must be highly detail oriented.
Strong interpersonal skills - able to build results-oriented relationships, maintain strong partnerships, and influence team members and stakeholders.
Physical Requirements:
Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
Visual and auditory ability to work with clients, staff and others in the workplace continuously.
Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
Utilize computer and cell phone for effective communication.
Conditions of Employment
Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
Ability to obtain and maintain clearance through the Office of Inspector General.
Must attend any required training.
Time Type:
Full time Compensation:$140,000 - $155,000 Annually
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.
Catalight is an equal opportunity employer.
$140k-155k yearly Auto-Apply 3d ago
IT System Analyst - Financial Systems
Belden 4.8
Richmond, IN jobs
Belong. Believe. Be You. Belden. Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.
Position Overview
We are seeking an experienced IT System Analyst to join our team, focusing primarily on the support, enhancement, and management of our financial systems, including HighRadius, Basware, Rydoo, Hyperion, and FCCS. The ideal candidate will bring at least 7 years of relevant IT and financial systems experience, demonstrating a strong track record of success in a dynamic, fast-paced environment. Experience with SAP would be a plus as we are in the middle of a major transformation to SAP S4HANA.
Key Responsibilities
* Manage, maintain, and optimize financial systems such as HighRadius, Basware, Rydoo, and FCCS.
* Act as the primary liaison between IT, Finance, and external vendors to ensure system reliability, security, and performance.
* Analyze business processes and requirements, designing and implementing technology solutions to improve workflow and efficiency.
* Lead and participate in system upgrades, enhancements, integrations, and new implementations for financial applications.
* Provide expert-level troubleshooting, root cause analysis, and timely resolution of system issues.
* Develop and maintain system documentation, user manuals, and training materials.
* Ensure compliance with company policies, industry regulations, and best practices in all system-related activities including but not limited to Sarbanes-Oxley.
* Collaborate with cross-functional teams to support reporting, data analytics, and automation initiatives.
* Stay current with new technologies, trends, and best practices related to financial systems and IT infrastructure.
Qualifications
* Bachelor's degree in Information Technology, Computer Science, Finance, or a related field (or equivalent experience).
* Minimum 7 years of experience in IT systems analysis, with a strong focus on financial applications.
* Hands-on experience with at least two of the following systems: HighRadius, Basware, Rydoo, FAS, FCCS.
* Demonstrated expertise in system integration, process automation, and workflow optimization.
* Excellent analytical, problem-solving, and organizational skills.
* Strong communication skills with the ability to translate business needs into technical solutions.
* Proven ability to manage multiple priorities and projects simultaneously.
* Experience working in a global or multi-site environment is a plus.
* Bonus: Experience with SAP ERP or related SAP modules.
Preferred Skills
* Familiarity with financial processes such as Accounts Payable/Receivable, Expense Management, and Financial Consolidation.
* Understanding of compliance frameworks and data privacy regulations.
Applicants can expect a base compensation range of $74,600 - $112,000 annually plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location.
Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!
Let's Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
* ----
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Nearest Major Market: Richmond Indiana
$74.6k-112k yearly 1d ago
IT System Analyst - Operations Support
Belden 4.8
Richmond, IN jobs
Belong. Believe. Be You. Belden. Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.
Position Overview
The IT System Analyst - Operation Support will play a pivotal role in ensuring the seamless performance and support of critical warehouse and transportation management systems. This individual will collaborate closely with operations teams to resolve technical issues, optimize system functionality, and drive continuous improvement in operational technology environments. The ideal candidate will possess a robust background in supporting complex supply chain applications, particularly within the warehouse and transportation domains.
What you will do
* Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP).
* Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner.
* Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences.
* Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms.
* Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities.
What you will bring
* Bachelor's degree in Computer Science, Information Systems, Supply Chain, or a related field; or equivalent experience.
* Minimum of 5 years' experience supporting warehouse and transportation management systems in a fast-paced operational environment.
* Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent.
* Proficient in SQL for data queries, troubleshooting, and report generation.
* Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable.
* Strong analytical and problem-solving skills with the ability to work independently and as part of a team.
* Ability to manage multiple priorities in a dynamic environment with close attention to detail.
* Experience with providing evidence for annual SOX audits.
Preferred skills
* Familiarity with integration tools and middleware commonly used in supply chain environments.
* Experience with system upgrades, patch management, and user acceptance testing (UAT).
* Exposure to scripting languages or automation tools is a plus.
Work environment & schedule
* Primarily remote, with the need to occasionally travel to warehouse.
* May require coverage outside of standard business hours, including evenings and weekends, during critical incidents or system rollouts.
Applicants can expect a base compensation range of $74,600 - $112,00 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location.
Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!
Let's Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Nearest Major Market: Richmond Indiana
$74.6k-112k yearly 60d+ ago
Analyst (Product / Systems)
EAi Technologies 3.5
Vienna, VA jobs
Discover the feelings of Camaraderie and Family while being analytically and technically challenged to grow! Responsibilities: Collaborate directly with clients' end-users and our internal teams to design and develop dynamic Enterprise Web and Mobile applications in Cyber Security, Supply Chain/Logistics, or Finance for a variety of clients like Verizon, Capital One, and Cardinal Health in small teams. Work in a fast-paced, hands-on capacity in a client-interactive role, rapidly absorbing and analyzing requirements, creating use cases and business applications requirements seeing first-hand the impact of your work on a daily basis.
Desired Skills/Traits:
Understanding/familiarity with software/technology,
Proficiency or ability to quickly learn new concepts and technologies.
High Energy / Attitude.
Creative Problem Solving.
We take care of our EAI Family:
FREE catered lunch DAILY. Stipend provided during COVID work from home.
Paid Training (CodeAcademy, Coursera, NoFluffJustStuff, Google DevFest, pre-paid courses, mentoring).
FREE snacks/drinks - Multiple varieties of soft drinks, juices, coffee, tea, Gatorade, beer, wine & regular social gatherings.
EAI has NEVER HAD LAYOFFS from its beginnings in 2001. We have carried our folks through multiple tough economic cycles (2002, 2009/10, current pandemic) and will continue to do so!
We are growing and looking for individuals who want to be part of a fun, passionate, and highly accomplished team with Hackathons and regular events like Poker and Movie Night to keep the spirits alive. Combine that with daily catered lunch from such restaurants as Cava, Chipotle, La Plaka, Jason's Deli, and Shake Shack and you can see that we strive to foster a family-friendly culture that emphasizes teamwork, camaraderie, and openness.
Come experience why so many employees have been with EAI for 5 to 10+ years and continue to make it their home as the EAI Family expands.
$68k-86k yearly est. Auto-Apply 60d+ ago
Analyst (Product / Systems)
EAI Technologies 3.5
Vienna, VA jobs
Job Description
Discover the feelings of Camaraderie and Family while being analytically and technically challenged to grow! Responsibilities: Collaborate directly with clients' end-users and our internal teams to design and develop dynamic Enterprise Web and Mobile applications in Cyber Security, Supply Chain/Logistics, or Finance for a variety of clients like Verizon, Capital One, and Cardinal Health in small teams. Work in a fast-paced, hands-on capacity in a client-interactive role, rapidly absorbing and analyzing requirements, creating use cases and business applications requirements seeing first-hand the impact of your work on a daily basis.
Desired Skills/Traits:
Understanding/familiarity with software/technology,
Proficiency or ability to quickly learn new concepts and technologies.
High Energy / Attitude.
Creative Problem Solving.
We take care of our EAI Family:
FREE catered lunch DAILY. Stipend provided during COVID work from home.
Paid Training (CodeAcademy, Coursera, NoFluffJustStuff, Google DevFest, pre-paid courses, mentoring).
FREE snacks/drinks - Multiple varieties of soft drinks, juices, coffee, tea, Gatorade, beer, wine & regular social gatherings.
EAI has NEVER HAD LAYOFFS from its beginnings in 2001. We have carried our folks through multiple tough economic cycles (2002, 2009/10, current pandemic) and will continue to do so!
We are growing and looking for individuals who want to be part of a fun, passionate, and highly accomplished team with Hackathons and regular events like Poker and Movie Night to keep the spirits alive. Combine that with daily catered lunch from such restaurants as Cava, Chipotle, La Plaka, Jason's Deli, and Shake Shack and you can see that we strive to foster a family-friendly culture that emphasizes teamwork, camaraderie, and openness.
Come experience why so many employees have been with EAI for 5 to 10+ years and continue to make it their home as the EAI Family expands.
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$68k-86k yearly est. 27d ago
Technical Systems Analyst (Onsite Hybrid)
NTT Data 4.7
Westlake, OH jobs
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Systems Analyst (Onsite Hybrid) to join our team in Westlake, Texas (US-TX), United States (US).
Job Responsibilities Include:
* Contribute as a key member of a cross-functional squad focused on driving platform modernization initiatives across the client's enterprise, ensuring seamless system integration and alignment with business objectives.
* Analyze, design, and support the implementation of enterprise web and middle-tier applications leveraging technologies such as Angular, TypeScript, and Java (Spring/Spring Boot) to meet performance and scalability requirements.
* Collaborate with developers, architects, and business stakeholders to translate business needs into detailed technical requirements and system specifications.
* Support end-to-end solution delivery, including requirements validation, impact analysis, testing coordination, and production readiness activities.
* Work both independently and within a team environment, ensuring timely, high-quality deliverables that align with established architecture standards and client expectations
Basic Qualifications:
* 5+ years of advanced experience as a Systems Analyst supporting the development of complex, enterprise software solutions.
* 5+ years solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general.
* 5+ years proven experience working with APIs - REST, SOAP, JSON, XML.
* 5+ years experience with Agile development methodologies.
Preferred Skills:
* Brokerage experience and familiarity with Trading capabilities
* Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems.
* Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up & configuration of systems, gap analysis, user acceptance testing, and product documentation.
* Experience with generative AI tools to increase efficiency and quality.
* Excellent communication and analytical skills, proactive, organized, highly responsive, and committed to quality.
* B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience.
Suggestions:
Experience collaborating with the User design team to gather and communicate user requirements, finalize front end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma.
#INDFSINS
#L1-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
$73k-89k yearly est. Auto-Apply 60d+ ago
Business Process Analyst (Supply Chain)
NDC Technologies 3.8
Amherst, OH jobs
Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.
. Master Data Maintenance
Create and maintain supply chain master data in SAP and other ERP systems, including materials, vendors, and purchasing info records.
Perform regular audits to ensure data accuracy, completeness, and compliance with global standards.
Coordinate with regional teams to validate and align master data inputs.
Execute SAP mass maintenance requests in a timely fashion.
Support data governance initiatives and documentation of data maintenance procedures.
2. Supplier Web Portal Administration
Manage user access and supplier profiles for Nordson's custom supplier web portal to ensure timely updates to contacts and other requested information.
Support onboarding and training of new suppliers and buyers on portal functionality and expectations.
Manage interfaces between the web portal and Nordson systems that use FTP, EDI, and API connections.
Collaborate with 3rd party web host to design and implement new pages and processes.
3. Purchasing Teams Support and Training
Provide day-to-day support to purchasing teams on data entry, reporting tools, and system transactions.
Develop and deliver training materials and sessions on Nordson systems and tools including SAP, SharePoint, and Power BI.
Act as a liaison between purchasing teams and IT to resolve system, authorization, or data-related issues.
Share successful processes across regional teams to support division-led execution.
4. Business Intelligence Reporting
Develop and maintain Power BI dashboards to track KPIs such as supplier delivery and quality performance as well as spend quartile analysis.
Use SQL and Power Query to extract, transform, and combine data from various sources.
Collaborate with planning and procurement teams to define reporting requirements and deliver actionable insights.
Ensure data accuracy and consistency across reports and dashboards.
5. Process Improvements and Automation
Identify opportunities to streamline manual processes using Power Automate, PowerShell, and SharePoint workflows.
Lead or support automation projects that improve data flow, reporting efficiency, or supplier communication.
Collaborate with cross-functional teams to implement and test new digital tools or enhancements.
Qualifications and Experience
Required
Bachelor's degree in supply chain management, business, logistics, or a related field.
8+ years of experience in supply chain processes and analytics
Advanced Microsoft Excel ability related to data transformation, merging, and cleanup as well as chart or graph creation for presentation to end users.
Strong attention to detail and commitment to data quality.
Excellent communication, training, and collaboration skills.
Ability to manage multiple priorities and work effectively in a global, cross-functional environment.
Demonstrated capacity to adapt and master new systems, platforms, and tools.
Preferred
Subject matter expertise with supply chain ERP processes in systems including SAP, Microsoft Dynamics, Oracle, or JD Edwards.
Knowledge of Microsoft Power BI dashboard reporting with data scripting in DAX or M a plus.
Knowledge of Microsoft tools Power Automate and Power Query for process automation.
Experience with scripting languages such as SQL and VBA.
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.