Service Advisor jobs at Crain Kia - 6665 jobs

DAYTONA INTERNATIONAL SPEEDWAY Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal's prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race" - the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention - as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing." Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training. Daytona International Speedway is seeking part time event workers in the position of Guest Services Fan Crew. As a member of the Fan Crew, you will be responsible for bringing our guests an unforgettable racing experience. Fan Crew will work select publicly ticketed events throughout the year. Guest Services Fan Crew is a seasonal/temporary event based position. Shifts and hours will vary depending on specific event needs. FAN CREW JOB DESCRIPTION Ability to stand for long periods of time Ability to work outdoors in changing weather Excellent communication skills & positive attitude Must be able to work nights, weekends & holidays Shift length: 8-14 hours depending on event needs Assisting fans in a safe and friendly manner Please review the list of positions below and note on your application your 1st, 2nd and 3rd preference of role. Not all positions may be hiring at the current time. ADA CART DRIVER FAN CREW DRIVERS - ADA Cart Drivers Fan Crew safely transport guests with disabilities, via golf carts, to and from designated locations. Candidate must pass a Motor Vehicle Record (MVR) check. SHUTTLE STOP - Shuttle Stop Fan Crew are crucial to the safety and efficiency of the ADA Cart program to keep an organized flow of the fan queue line and the ADA Carts. ADMISSIONS FAN CREW GATES - Gate Fan Crew check each guest's ticket or credential for valid entry into the Venue or infield. CAMPGROUNDS - Campground Fan Crew check each guest's ticket and vehicle pass for access into controlled campground areas. TUNNELS - Tunnel Fan Crew check each guest's ticket and vehicle pass for valid access into the infield & campground areas. OVERNIGHT - Overnight Fan Crew at the Tunnels & Campgrounds keep the 24 hour operation going. Pay differential offered for those who mainly work overnight shifts. GUEST SERVICES BOOTH FAN CREW GUEST SERVICES BOOTH - GSB Fan Crew are positioned at Guest Services Booths that are located around property and in the Venue. GSB Fan Crew must be able to think quickly, utilize their tools to provide our fans with accurate information in a timely manner, and ensure our fans have a positive race-day experience. GSB Fan Crew are also responsible for managing the lost and found program, resolving any ticket discrepancies or issues, and taking fan feedback with a positive attitude. VENUE FAN CREW VENUE - Venue Fan Crew are responsible for bringing our guests an unforgettable race day experience! Ushers will assist by directing guests to the location of their seats and other points of interest, enforcing Speedway policies and procedures, providing event information to guests, and making sure everything in their area is in working order. Venue Fan Crew may also work as escalator or elevator attendants to ensure the safety of our guests. SUPPORT TEAM SUPPORT - Support Team assists the entire Guest Services department with critical tasks before, during, and after events. Shifts are 12+ hours. Support Team assists with setup and teardown of items such as signage, tents, tables, chairs, and steel barricades; transports staff to and from specific work locations on property; and other duties as assigned. Candidate must pass a Motor Vehicle Record (MVR) check and be able to lift in excess of 30 pounds. WARDROBE FAN CREW WARDROBE - Wardrobe Fan Crew oversee the organization of wardrobe for all Guest Services sub-departments by issuing and receiving uniforms. Candidate must be comfortable using a computer and may be asked to wash laundry during events. Major event dates for 2024: January 25-28 February 14-18 March 2 August 23-24 Additional days may be available. Apply Now! Learn more about this role and our team by applying at ********************** for consideration. We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR! NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists. Follow us on LinkedIn and X for future opportunities and company news.

$75k-$145k+ Yearly Earning Potential for Top Performers Yearly Accrued PTO *Automotive Service Advisor Experience Required* Gastonia Nissan, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Gastonia Nissan and Hudson Automotive Group? Competitive Compensation ($75k-$145k+ Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development Internal Advancement Opportunities Flexible Work Schedule (5-day Work Week, Alternating Saturdays) Previous Customer Service Experience Required Previous Service/Sales Experience Preferred Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence. Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

$70k-$120k+ Yearly Earning Potential for Top Performers Brand New State of the art Facilities UVeye Full Vehicle Imager and Established BDC Support Greensboro Honda, a Hudson Automotive Company, is actively seeking Experienced Automotive Service Advisors to join our award-winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Greensboro Honda and Hudson Automotive Group? Competitive Compensation ($70k-$120k+ Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development UVeye Scanners provide drive-thru full vehicle imaging to support sales opportunities Established BDC to manage inbound customer communication Climate controlled Service Drive with brand new Advisor desks and computers Flexible Work Schedule (5-day Work Week, Alternating Saturdays) Previous Automotive Service Advisor Experience Required Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence. Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #T1

$60k-$100k+ Yearly Earning Potential for Top Performers Yearly Accrued PTO Flexible Schedule Internal Advancement Opportunities Fayetteville Dodge Ram, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Fayetteville Dodge Ram and Hudson Automotive Group? Competitive Compensation ($60k-$100k+ Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development Internal Advancement Opportunities Flexible Work Schedule (5-day Work Week, Alternating Saturdays) Previous Customer Service Experience Required Previous Service/Sales Experience Preferred Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence. Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SERVICE ADVISOR - NEW HANANIA CDJR DEALERSHIP! Hanania Automotive Group • Family-Owned • Customer-Focused • Fast-Paced Team Hanania Automotive Group is expanding, and we're looking for a friendly, organized, and proactive Service Advisor to join our new dealership. If you love helping customers, thrive in a fast-paced environment, and want to grow in a supportive, family-owned company, this is the role for you. Experience The Hanania Advantage Where your expertise and energy are recognized and rewarded. Competitive pay + performance incentives Health, dental & voluntary benefits starting the month after hire 401(k) retirement plan with match after 1 year of employment Ongoing training and career development Family-owned culture with a supportive, high-energy team Access to top-tier vehicles Employee discounts on vehicles, parts & service How You'll Help Drive Your Team to Success Greet customers and create an outstanding first impression Schedule, track, and manage service appointments efficiently Communicate service needs, estimates, and timelines clearly to customers Coordinate with technicians to ensure repairs and maintenance are handled accurately Build strong customer relationships and ensure satisfaction throughout the service process Support a clean, organized, and efficient service drive and shop environment Qualifications What we need: Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels. Goal-Oriented: Ability to set and achieve sales and performance goals. Adaptability: Thrive in a fast-paced environment with multiple priorities. Communication Skills: Strong interpersonal skills and effective communication abilities. Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology. A valid driver's license. Must pass background check and hair follicle drug screen. If you're ready to deliver top-notch service, grow with a our new Hanania CDJR location, and be part of a family-owned, high-energy team, apply today and join the Hanania Advantage! An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you're ready to make a difference and create outstanding experiences for our customers, we want to hear from you! Position Summary: As an Automotive Service Advisor, you'll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track-all while providing outstanding care and creating positive experiences. What we offer: A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements. A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered. Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career. Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere. Top-Notch equipment and facilities that enhance your productivity and efficiency. Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work. Key Responsibilities: Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience. Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance. Repair Orders: Create transparent repair orders with detailed cost and time estimates. Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status. Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs. Cash Handling: Accurately process cash and check receipts according to company policy. Qualifications What we need: Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels. Goal-Oriented: Ability to set and achieve sales and performance goals. Adaptability: Thrive in a fast-paced environment with multiple priorities. Communication Skills: Strong interpersonal skills and effective communication abilities. Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology. A valid driver's license. Must pass background check and hair follicle drug screen. to become an Automotive Service Advisor at Hanania Automotive Group and help us provide unparalleled service to our valued customers! An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Service Advisor Wanted - Join Our CDJR Family in St. Augustine! Are you a Chrysler Dodge Jeep Ram (CDJR) Service Advisor with a passion for top-tier customer service and the drive to succeed? We're a family-owned, close-knit dealership right off US-1 in beautiful St. Augustine, and we're looking for a rockstar to join our team! Here's what you'll be doing: Greet customers and help them navigate service needs with confidence and care Write clear, accurate repair orders and provide updates throughout the service process Collaborate closely with technicians to ensure efficient service delivery Communicate clearly with customers - by phone, text, and in person Recommend necessary services in a professional, no-pressure way Ensure every customer leaves satisfied and supported Why You'll Love It Here: Competitive pay that rewards your skills and experience Full benefits: Health, dental, vision & supplemental coverage Paid time off to recharge and enjoy life 401(k) with match after 1 year of employment- invest in your future Prime location off US-1 - easy commute and surrounded by great lunch spots Tight-knit, supportive team where your voice matters Amazing, loyal customers who appreciate what you do CDJR-only - work with the brand you know and love Qualifications What we need: Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels. Goal-Oriented: Ability to set and achieve sales and performance goals. Adaptability: Thrive in a fast-paced environment with multiple priorities. Communication Skills: Strong interpersonal skills and effective communication abilities. Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology. A valid driver's license. Must pass background check and hair follicle drug screen. CDJR experience is required. If you're dependable, customer-focused, and ready to grow with a dealership that truly cares, we want to meet you. Apply today and become a key part of something special! An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Express Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you're ready to make a difference and create outstanding experiences for our customers, we want to hear from you! Express Service Advisor Position Summary: As an Automotive Express Service Advisor, you'll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience for our Express Lane customers. You'll handle numerous customers, manage priorities, and keep follow-ups on track-all while providing outstanding care and creating positive experiences. What we offer: A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements. A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered. Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career. Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere. Top-Notch equipment and facilities that enhance your productivity and efficiency. Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work. Key Responsibilities: Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience. Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance. Repair Orders: Create transparent repair orders with detailed cost and time estimates. Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status. Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs. Cash Handling: Accurately process cash and check receipts according to company policy. Qualifications What we need: Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels. Goal-Oriented: Ability to set and achieve sales and performance goals. Adaptability: Thrive in a fast-paced environment with multiple priorities. Communication Skills: Strong interpersonal skills and effective communication abilities. Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology. A valid driver's license. Must pass background check and hair follicle drug screen. to become an Automotive Service Advisor at Hanania Automotive Group and help us provide unparalleled service to our valued customers! An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we're ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we'll need people ready to grow with us. Start your new journey today. We offer an excellent benefit package for you and your family. The Service Writer's objectives are to: Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Helps to attract, retain, and effectively engages department personnel. The Service Writer's responsibilities include: Manages the entire work order cycle process, generation through closing and invoicing for all work orders Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met Works with Service Manager to identify and execute continuous process improvements Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to billing Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments. Ensure that company's reputation and image in the community is consistent with company Core Values. Experience, Education, Skills, and Knowledge: 3+ years' experience in Service Department operations preferred Ability to use standard desktop load applications such as Microsoft Office and internet-based functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Regular attendance and timeliness are essential to this position Ability to work extended hours and weekends as needed Excellent customer service skills High School Diploma or equivalent experience

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we're ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we'll need people ready to grow with us. Start your new journey today. We offer an excellent benefit package for you and your family. The Service Writer's objectives are to: Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Helps to attract, retain, and effectively engages department personnel. The Service Writer's responsibilities include: Manages the entire work order cycle process, generation through closing and invoicing for all work orders Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met Works with Service Manager to identify and execute continuous process improvements Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to billing Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments. Ensure that company's reputation and image in the community is consistent with company Core Values. Experience, Education, Skills, and Knowledge: 3+ years' experience in Service Department operations preferred Ability to use standard desktop load applications such as Microsoft Office and internet-based functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Regular attendance and timeliness are essential to this position Ability to work extended hours and weekends as needed Excellent customer service skills High School Diploma or equivalent experience Monday - Friday 8am to 5pm | Saturday 8am to 12pm

Service Advisor at Crain Buick GMC of Springdale Location: 6372 W Sunset Ave, Springdale, AR, 72762 Job Description: We are seeking a skilled and customer-focused Service Advisor to join our team at Crain Buick GMC of Springdale. As a Service Advisor, you will be responsible for greeting customers, identifying vehicle problems, recommending services, explaining costs and repairs, creating and managing repair orders, ensuring customer satisfaction, scheduling appointments, and more. Key Responsibilities: Greet customers and listen to their vehicle concerns Identify vehicle problems and recommend appropriate services Explain cost estimates and repairs to customers Create and manage repair orders accurately Ensure customer satisfaction throughout the service process Schedule appointments for service and repairs Skills and Qualifications: Previous experience as a vehicle service advisor Excellent customer service and communication skills Strong problem-solving abilities Knowledge of automotive repairs and maintenance Ability to work in a fast-paced environment

Job Description Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle's maintenance and repair needs. As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays. Customer Service Requirements: Genuine desire for our customers to feel valued and cared for throughout their vehicle service Able to prioritize and manage tasks according to a set process Precise attention to detail Disciplined and self-motivated Computer proficient Service Requirements: Participate fully in required training Ability to effectively present information and communicate one-on-one and in small group situations to customers and other employees Meet dealership's standards for repair and order production Automotive knowledge and experience a plus Maintaining Customer Satisfaction scores at or above company standards Effectively document service concerns and advise customer on necessary and suggested services Ability to accurately estimate service order pricing Experience with Reynolds and Reynolds or other service scheduling software a plus Professional appearance and strong communications skills Must have a valid driver's license with a clean driving record High school diploma or equivalent required, associate's degree or higher preferred How We Will Provide the Foundation for Your Success: Competitive Wages State-of-the art facilities with the latest equipment Opportunities for personal and professional growth 401(k) plan with company match Medical, dental, and vision insurance Paid time-off Associate discounts on vehicle purchases, parts and service

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Maintain store-standards to support a flawless shopping experience. Maintain a high standard of dress to meet the Dress Code policy. Respond promptly to all customer questions providing product and service information. Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty. Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. Assist with all sales promotions and visual updates. Other duties as assigned. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time. Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Fayetteville Dodge Ram, a Hudson Automotive Company, is actively seeking a Service Dispatcher to join our award winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with 54 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Fayetteville Dodge Ram and Hudson Automotive Group? Climate Controlled Facility Company Funded Continued Manufacturer/Specialty Training Previous Automotive Technician Experience Required Service Advisor/Lane Manager Experience Preferred SUMMARY: Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned. Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Provides technical support for technicians when necessary. Checks progress of each repair order throughout the day. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation. Checks progress of each repair order throughout the day. Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road test vehicles to quality check work performed. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Assists technicians in developing their skills and competencies. Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities. Ensures that all department employees receive appropriate manufacturer training. Monitors shop condition, including cleanliness, safety, and condition of shop equipment. Reports problems to the Service Manger or dealer. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Strives for harmony and teamwork within the department and with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #T1

Job DescriptionService Writer - Goodson AcuraDescription of the Role The Service Writer position at Goodson Acura involves providing exceptional customer service and support in the automotive industry. This role requires excellent communication skills, as you will be the main point of contact for customers, ensuring their needs are met and their concerns are addressed. Responsibilities Communicate effectively with customers, both in person and over the phone, to gather information about their vehicle issues and concerns. Create detailed service orders and accurately document customer information, vehicle problems, and requested services. Coordinate with technicians and other service team members to ensure smooth and efficient workflow. Provide updates to customers on the progress of their vehicle repairs and estimated completion times. Address customer inquiries and resolve any conflicts or issues that may arise during the service process. Maintain accurate records of all service transactions and interactions. Assist in scheduling service appointments and coordinating loaner vehicles, if needed. Requirements Prior experience in a similar role, preferably in an automotive service department. Strong customer service skills and the ability to remain professional in challenging situations. Excellent verbal and written communication skills. Attention to detail and strong organizational skills. Knowledge of automotive systems and repairs is an asset. Proficient computer skills, including experience with service management software. Benefits At Goodson Acura, we offer competitive compensation and benefits packages for our employees. We provide opportunities for career growth and development, a supportive work environment, and employee discounts on vehicles, parts, and services. About the Company Goodson Acura is a leading automotive dealership located in Dallas, Texas. We are committed to providing exceptional customer service and offering a wide selection of new and pre-owned Acura vehicles. Our service department is staffed with highly skilled technicians and service writers who ensure that our customers receive top-quality care and maintenance for their vehicles.

Description of the role: The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the dispatcher is responsible for coordinating incoming service requests, managing work orders, and providing excellent customer service. Responsibilities: Coordinate service requests and appointments Manage work orders and assign tasks to service technicians Communicate with customers regarding service updates and timelines Ensure the service shop operates efficiently and meets service deadlines Maintain accurate service records and documentation Requirements: Excellent communication and organizational skills Ability to multitask and prioritize tasks effectively Experience in a similar role in the automotive industry is preferred Knowledge of automotive service procedures and terminology Strong attention to detail and problem-solving abilities Benefits: Competitive compensation Health, dental, and vision insurance Paid time off and holidays Employee discounts on automotive services Opportunity for career growth and development About the Company: Red McCombs Ford is a leading automotive dealership in San Antonio, TX, committed to providing exceptional customer service and quality vehicles. With a strong focus on employee satisfaction and community involvement, Red McCombs Ford offers a dynamic and supportive work environment for its employees.

Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Responsibilities Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services. Provide an exceptional client service experience by exceeding client expectations. Obtain a firm understanding all watch functions and ability to teach others when necessary. Measuring wrist sizes, changing straps and sizing bracelets. Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue. Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis. Client outreach/follow up to ensure satisfaction of services and to promote further business. Maintain organization of Aftercare area and toolkits as well as spare parts catalogue. Monthly audit of repair tools. Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients. Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs. Ensure a cohesive working relationship between Aftercare and other departments/boutiques Ensure a strong and collaborative relationship with the Service Centers. Respond to client queries by telephone or email within the agreed upon timeframe. Oversee the client repairs process from beginning to end. Handle and resolve client complaints with a sense of urgency. Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department. Assist the manager with general fulfilment duties. Represent company and brand values. Attend departmental meetings, represent the brand at interna external meetings and or trainings. Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times. Implement the Equal Opportunities policy into your daily activities whenever possible. Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives. Work in accordance with IT policies and to ensure all new systems and data are secure. Other projects or tasks as assigned by management. Knowledge and Skills Preferred Experience * Experience with luxury watches. * Technical knowledge of timepieces and ability to change or size straps/bracelets * Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security. Required Skills * Ability to manage and deliver operating costs, identifying suitable efficiency improvements. * Excellent project, planning, change and time management capabilities. * Exceptional communication and interpersonal skills. * IT literate. * Highly numerate with ability to understand and analyse performance and make effective decisions to ensure KIPs are delivered. * Results focused, understanding what is important to the business and to the client. * Flexible/Adaptable to change. Physical Requirements Required to stand up for long periods of time Ability to travel when required Working Conditions and Environment Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends Documents * Service Consultant (2).pdf (126.32 KB) * Apply Now

Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Responsibilities Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services. Provide an exceptional client service experience by exceeding client expectations. Obtain a firm understanding all watch functions and ability to teach others when necessary. Measuring wrist sizes, changing straps and sizing bracelets. Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue. Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis. Client outreach/follow up to ensure satisfaction of services and to promote further business. Maintain organization of Aftercare area and toolkits as well as spare parts catalogue. Monthly audit of repair tools. Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients. Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs. Ensure a cohesive working relationship between Aftercare and other departments/boutiques Ensure a strong and collaborative relationship with the Service Centers. Respond to client queries by telephone or email within the agreed upon timeframe. Oversee the client repairs process from beginning to end. Handle and resolve client complaints with a sense of urgency. Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department. Assist the manager with general fulfilment duties. Represent company and brand values. Attend departmental meetings, represent the brand at interna external meetings and or trainings. Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times. Implement the Equal Opportunities policy into your daily activities whenever possible. Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives. Work in accordance with IT policies and to ensure all new systems and data are secure. Other projects or tasks as assigned. Knowledge and Skills Preferred Experience * Experience with luxury watches. * Technical knowledge of timepieces and ability to change or size straps/bracelets * Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security. Required Skills * Ability to manage and deliver operating costs, identifying suitable efficiency improvements. * Excellent project, planning, change and time management capabilities. * Exceptional communication and interpersonal skills. * IT literate. * Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered. * Results focused, understanding what is important to the business and to the client. * Flexible/Adaptable to change. Physical Requirements Required to stand up for long periods of time Ability to travel when required Working Conditions and Environment Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends Documents * Service Consultant (2).pdf (126.32 KB) * Apply Now

Primary Responsibilities: Distribute repair orders to technicians, insuring that the correct technician is assigned to the job Work with technicians and service advisors to prioritize work distribution Work with and communicate with the parts department to make sure the technicians get needed parts in a timely manner Insure that Technician Trainees are paired with the correct senior technician to receive proper training Prolonged periods of computer usage and data entry Qualifications Job Requirements: Two years of experience in the automotive/service industry strongly preferred Strong communication skills Problem solver Valid Drivers License and clean driving record Must consent to and pass a drug/background screen Professional appearance required Enthusiasm, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement