Crawford & Company history

Following this idea, Crawford placed great importance on providing continuous training and development for his associates, and he began an internal training program in 1946.

International development continued over the next decade, and, to celebrate the 25th anniversary of the company, in 1966, Crawford & Company opened new offices in Canada, Puerto Rico, and England, as well as in the United States.

Crawford & Company became a public company in 1968, when certain stockholders sold shares on the NASDAQ.

In 1971, the company introduced MAYDAY, a claims referral service open 24 hours per day, seven days per week, the first such call center in the industry.

Crawford introduced Risk Control Services in 1981 in order to provide programs designed to analyze “pure risk” in the areas of occupational health and safety, personal and family safety and health, as well as liability responsibilities for safety and health, and property and net income protection.

Crawford acquired the utilization review operations of Compass Health Management in early 1988, a move that opened the company to the employee group medical benefits market, a growing field with greater potential than workers compensation services.

In December 1990, Crawford acquired London-based Graham Miller Group Ltd., which provided loss adjusting services to international insurance underwriters through offices in 40 countries, including affiliate offices.

In 2003, the company’s Investigation Services unit launched an Accident Reconstruction Service.

Asia became the focus of international business development in 2005.