Crawford & Company jobs in New Orleans, LA - 26730 jobs
Agency Support Analyst
Michigan Farm Bureau 4.1
Lansing, MI job
US-MI-Lansing Type: Regular Full-Time # of Openings: 1 Farm Bureau Center Agency Support Analyst ObjectiveTo provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system.Responsibilities
Agency Support Analyst ResponsibilitiesProvide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system. Provide a solid level of support to applications and products including, but not limited to, FB CARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service. Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage.Qualifications
Agency Support Analyst QualificationsRequiredHigh school diploma or equivalent required. Three years of experience in information technology or concentrated use of personal computers required. Good understanding of insurance concepts required. Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience. PreferredAssociate's or bachelor's degree in business or computer science preferred. Experience in customer service or technical help desk environment preferred. Understanding of Farm Bureau's processing environment preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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$71k-89k yearly est. 4d ago
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Regional Operations Coordinator
Michigan Farm Bureau 4.1
Grand Rapids, MI job
US-MI-Grand Rapids Type: Regular Full-Time # of Openings: 1 Managing Partner Region (West) Regional Operations Coordinator ObjectiveThe Regional Operations Coordinator (RECO) provides day-to-day assistance to the Managing Partner in the West Region. The RECO will also provide operations support to the field force and be the bridge to the Home Office team, when necessary. Responsibilities
Regional Operations Coordinator Responsibilities· Assist in coordinating the Managing Partner's calendars with daily operation tasks· Manage the recruiting pipeline database and communication · Attend and participate in networking/recruiting events· Participate in and execute new agent contracting· Coordinate and plan regional meetings and events · Assist with Terminations, Book Reassignments, and agent Office Moves· Assist Managing Partners with managing Associate Regional Coordinator· Communicate regional and company updates and news to the field force· Assist agents in completing various required paperwork · Communicate and delegate client issues and MP communications · Complete policy transfers· Assist with Solicitor onboarding, process, and paperwork· Assist in Recruiting and Onboarding process· Contribute to partnership marketing and branding strategies· Send regional competition stats and data to the field force· Manages social media pages, post updates, engages with audience.· Compile data and send monthly reports/stats to the field force· Mine online sources for agent candidates and send interested prospects to MPs· Maintain and update agent contact and office information· Maintain and submit partnership annual expenses and budget · Communicate agent departures/new agents to MFB and field force Qualifications
Regional Operations Coordinator QualificationsRequiredHigh school diploma or equivalent required. Minimum three years of administrative experience required. Hold a State of Michigan Property & Casualty license Experienced usage and program development skills in Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Outlook, and Teams) required. Keyboarding skills of 65 wpm with accuracy required. Basic math aptitude required.Willingness to pursue industry-related classes required. PreferredAssociate or bachelor's degree preferred. Familiarity with terminology and operations of the agricultural and insurance industries preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PI7789c6ee92c7-37***********7
A leading insurance brokerage in San Francisco is seeking an experienced Account Executive in the Employee Benefits space. The role involves managing client relationships, delivering strategic benefit solutions, and collaborating with colleagues to exceed client expectations. Ideal candidates have a bachelor's degree and extensive client service experience in health insurance. This position offers a chance to thrive in a caring culture while making a significant impact in the industry.
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A security services firm in San Francisco is seeking experienced unarmed Security Guards. Responsibilities include patrolling locations, writing incident reports, and ensuring safety measures. Candidates must hold valid police credentials, a California Guard Card, and undergo required training. Pay ranges from $45-50/hour with benefits including health insurance and training opportunities. A commitment to professionalism and timeliness is essential in this role.
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$31k-42k yearly est. 3d ago
Tow Driver
AAA Northern California, Nevada and Utah Insurance Exchange 4.1
Phoenix, AZ job
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits - Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
.
Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Competitive pay $22.00/hr with the opportunity to earn up to an $1300 A month
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification/ Requirements
Must possess a valid driver's license with a safe driving record
Must be at least 21 years of age
Two (2) years of experience in a customer contact role
Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience- Preferred
ASE (Automotive Service Excellence) Certification- Preferred
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
* $22.00 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives
$1.4k weekly 5d ago
Branch Manager
Malone Workforce Solutions 4.6
Princeton, IN job
Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things.
About Us:
Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people's lives.
Malone is actively recruiting an enthusiastic and results-driven Branch Manager to join our team. If you are passionate about growth, building relationships, and problem-solving, we would love to hear from you.
Position Summary:
The Branch Manager is primarily responsible for supervision of day-to-day operations, developing and leading a team, growing and maintaining client relations, establishing goals, implementing policies/procedures in compliance with federal and state requirements, and overseeing branch P&L. This includes collaborating with sales and marketing teams to generate new business, along with recruitment and placement of talent pipelines.
Location: Evansville and Princeton, IN area (47670, 47715)
Job Type: Full-time
Primary Responsibilities:
• Manage and mentor branch office staff
• Run day-to-day operations of the branch
• Hire, develop, and train employees
• Establish goals, activities, and objectives
• Develop new customer contacts while maintaining current customer relationships
• Generate sales leads and business development within the market area
• Lead branch efforts to identify, screen and place qualified candidates in temporary and contract roles
• Handle personnel functions within the branch
• Recruitment, screening, and placement of applicants
• Branch P&L responsibility; drive profitability, control costs, and utilize resources
• Expedite Workers Comp and UI claims
• Other duties as assigned
Qualifications:
• Must have previous experience in a supervisory or leadership role
• Experience in recruitment, HR, sales, or the staffing industry is a plus
• Superior customer service, public relations, and interpersonal skills
• Ability to motivate and lead
• Proficient in Microsoft Office
• Available to work in office Monday - Friday 8am - 5pm
Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
For more information, please contact our corporate office at **************.
$38k-52k yearly est. 4d ago
Insurance Policy Processing Specialist
Tokio Marine Highland 4.5
Chicago, IL job
The Insurance Policy Processing Specialist is an integral part of the Fine Art Division as they are responsible processing, delivering and invoicing policies, maintaining Fine Art Schedules, managing projects, and creating the division's transaction-based data.
Duties/Responsibilities:
Processing policy documents by creating, providing quality control, and delivering documents at all points in the policy life span. This includes binding, endorsements, processing Broker of Records, and cancellations
Ensuring detailed documentation and storing of policy folders and files
Providing consistency for document processing and documentation of underwriting files and policy milestones
Managing workflow to ensure meeting of service level agreements
Supporting the Processing and Reporting manager in pursuit of business by taking on new tasks and implementing new processes as needed
Cover for teammates and support underwriters while they are out of the office
Provide basic accounting support. Not limited to: invoice creation, following up for payment, managing statement delivery to brokers, assisting in reconciliation and cash application as needed, and fielding various accounting questions
Assist in schedule database creation and management
Actively participate in system maintenance, development, and implementation
Qualifications:
High School Diploma or equivalent required; Bachelor's degree preferred
Insurance industry experience preferred
Basic Fine Art knowledge a plus
Excellent oral and written communication skills, demonstrating an aptitude for customer-focused service
Strong MS Office skills, particularly Excel
Tech-savvy with hands-on experience in leveraging digital tools to streamline workflows
Ability to perform basic accounting tasks, including data entry, reconciliations, and understanding of financial terminology.
Independent worker and an organized and efficient team member with flexibility and patience
Detail oriented with strong organizational skills
Ability to multi-task and prioritize competing priorities
Comfortable with ambiguity
Able to adapt to new situations and quick changes
Ability to maintain a high level of confidentiality and professionalism
Additional Job Details:
This hybrid position is based in Chicago, IL. During the initial training period, this role requires being in the office five days per week; after training is complete, the expectation is a minimum of three days in the office each week.
The pay range for this role is $53,000 to $79,600 annually. This range reflects a good faith estimate of pay at the time of posting. Actual compensation will be determined based on factors such as experience, skills, knowledge, education, and internal pay equity.
About Tokio Marine Highland
Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it's all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.
Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd's of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., and South Pasadena, Calif.
If you're looking to advance your career, TMH is the perfect professional home. At TMH, you'll have a chance to innovate with the world's leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.
Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH's policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation
would cause an undue hardship. To make an accommodation request, please contact *****************************.
$53k-79.6k yearly 5d ago
Business Analyst II
Tokio Marine North America Services 4.5
Pennsylvania job
We are looking for an individual who is passionate about developing solutions to help improve business processes, products, and systems. This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice.
The ideal candidate for this position should apply their knowledge of the property and casualty (P&C) industry through developing, participating and monitoring technology solutions that enhance business processes. This individual must show a commitment to ongoing professional development as a Business Analyst within the insurance industry.
This role requires close collaboration with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. Additional responsibilities include supporting testing and training initiatives, as well as contributing to operational support processes.
A candidate for this position must be motivated to work within a varied range of high performing business and technical teams.
Essential Job Functions:
Ability to understand and express business needs from multiple perspectives by considering impacts to the organization from the beginning to the end of the effected process(es).
Conduct research to address request by utilizing company created assets, industry publications and internet based references.
Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software.
Facilitate effective communication between IT teams, business units, and external vendors through written and verbal methods.
Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes.
Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment.
Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment.
Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies.
Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable.
Perform special duties and other projects as assigned.
Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management.
Degree / Licenses and Professional Certification
Bachelor's degree preferred.
Insurance Certification(s) preferred.
Preferred Qualifications:
3+ years' experience as a Business Analyst.
1+ years' experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies.
Experience with custom developed policy administration systems is preferred. Experience with software packages such as Policy Decisions or Advantage will be considered.
Familiarity with technology platform that enable the independent agency channel is desired.Some examples are web-based portals such as Unqork for sales and servicing of insurance policies; and digital distribution channels such as IVANS
Familiarity with service management and requirements tools (e.g., ServiceNow, Jira, Azure DevOps, Modern Requirements)
Capable of working independently.
Excellent problem solving and analytical skills
Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
Excellent written and oral communication skills to effectively convey complex information.
Strong customer service orientation (responsive, consultative, collaborative and accurate).
Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction.
Knowledge of SDLC for both waterfall and agile methodologies.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
$78k-109k yearly est. 4d ago
Senior Corporate Paralegal
BCS Financial Corporation 4.2
Oakbrook Terrace, IL job
Full Time
Local Individual Contributor, Oakbrook Terrace, IL, US
Salary Range:$89,000.00 To $110,000.00 Annually
We are seeking a highly skilled Senior Corporate Paralegal to join our legal team. This role will focus on corporate governance, compliance, contract management, and regulatory work, supporting the company's legal and business objectives. The ideal candidate will have extensive experience working in-house within a corporate legal department, preferably in the insurance industry, and will demonstrate strong organizational and communication skills.
This position will report to the VP, Deputy General Counsel.
Essential Elements
Corporate Governance
Manage corporate governance processes, including board and committee meetings, preparation of agendas, minutes, and resolutions for holding company and multiple operating subsidiaries and one SEC regulated entity.
Maintain accurate corporate records and entity management systems.
Serve as a liaison for directors and officers regarding governance matters.
Compliance & Regulatory
Ensure compliance with state laws and regulations to keep operating entities in good standing in all 50 states, the District of Columbia and Puerto Rico.
Prepare and file reports and disclosures for state Secretary of State offices, Departments of Insurance and other state and federal agencies.
Maintain and update registered agents in all relevant jurisdictions.
Contract Management
Assist in drafting and managing a variety of corporate and commercial agreements.
Insurance Industry Focus
Support legal functions related to insurance regulatory frameworks.
Assist with filings and compliance obligations specific to insurance operations.
Artificial Intelligence and Legal Operations
Serve as a change agent to incorporate Artificial Intelligence into the Legal Department
Provide guidance on best practices for efficient legal operations.
Education and Certifications
Bachelor's degree required; Paralegal certification strongly preferred.
Governance-related credentials (e.g., CGC - Certified Governance Professional) a plus.
Experience
Minimum 8+ years of experience as a corporate paralegal in-house or in a corporate law setting.
Demonstrated expertise in corporate governance, compliance, and regulatory filings.
Experience in the insurance industry strongly preferred.
Skills
Proficiency in entity management systems and contract lifecycle tools.
Strong organizational skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Artificial Intelligence literacy and ability to act as a change agent to incorporate AI into Department.
Travel Required
Local travel to main office; hybrid schedule 2 days in office per week.
$89k-110k yearly 5d ago
Mergers and Acquisitions Analyst
Insurance Inc. 3.9
Chicago, IL job
Mergers and Acquisitions Analyst page is loaded## Mergers and Acquisitions Analystlocations: Chicago, ILtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100898The Analyst, Mergers and Acquisitions (M&A) is an instrumental part of a dynamic team aimed at evaluating and acquiring independent small and mid-market insurance brokerages. The person in this position is a dedicated support resource for the M&A team, working closely with the Senior Director of M&A and the Director of M&A. The M&A Analyst will be involved in all aspects of the acquisition process, from the initial screening of a potential deal through the process of closing a transaction, as well as post-close actions, and will work with cross-functional teams throughout the organization, including Operations, Finance/Accounting, HR, Business Development, IT and Legal. The Analyst will support corporate initiatives such as preparing presentations and analysis for senior management and the board of directors, M&A pipeline management and preparing deal status reports.**A GLIMPSE INTO THE DAY*** Supports the M&A team and senior leadership team members across multiple projects by preparing financial and operational analyses for potential mergers and acquisitions.* Builds analytical models, performs financial analysis, and evaluates company and market information to value acquisition opportunities.* Assists in the day-to-day execution of transactions, including initial valuations, due diligence, senior management meetings and post-deal integration.* Assist in the management of Relation's pipeline of potential acquisition targets, including keeping pipeline system up-to-date and tracking the status of each deal.* Analyzes current and new markets to understand market structure / trends and recommends strategic acquisition opportunities.* Assists Operations, Finance/Accounting, HR, Business Development, IT and Legal teams to ensure seamless integration of acquired companies post-closing.* Fosters a success-oriented, accountable environment within the company.* Represents the company to clients and business partners.* Special projects and other duties as assigned.**WHAT SUCCESS LOOKS LIKE IN THIS ROLE*** 2+ years of experience in investment banking, consulting, transaction advisory services at a Big Four accounting firm or holds current M&A position at an insurance brokerage firm.* BA/BS in Finance, Accounting, Business or Economics.* Experience in the insurance / insurance distribution industry highly preferred.* Ability to travel up to 20% of the time.* Enthusiastic, self-motivated, self-starter and maintains a positive attitude.* Ability to coordinate complex projects, meet deadlines and manage multiple tasks simultaneously.* Advanced financial analysis and modeling skills.* Excellent interpersonal, presentation and public speaking skills, both practiced and impromptu.* Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word). Must be computer literate with the ability to learn new software applications M&A CRM software and other sourcing applications.* Demonstrated experience in team leadership and the ability to successfully accomplish company goals.* Ability to establish and maintain productive relationships internally and externally.* Aptitude in sound decision-making and problem-solving in pressure situations.* Willingness to adhere to all principles of confidentiality.* Competitive pay.* A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.* Career advancement and development opportunities.**Note:** The above is not all encompassing of the full position description.**Relation Insurance Inc.** provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance..$82,000.00 - $110,000.00Relation Insurance Services is a North American insurance brokerage that offers business insurance, Employee Benefits, Personal Insurance, Retirement Services, and Risk-management through our family of brands across the United States. More importantly, we're a team of experienced professionals who genuinely care. Whether it's for you, your family, or your business/organization, we want to be the relationship you trust for answers to your questions, solutions for your insurance needs, and peace of mind for your future.
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$68k-90k yearly est. 6d ago
Enterprise Project Manager
American Integrity Insurance Company 4.4
Tampa, FL job
About Us:
American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.
A Day in the Life:
Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at ************************
Lead, support, and execute enterprise-level projects across all departments, including Underwriting, Claims, Product, Reinsurance, Client Services, and others.
Develop, maintain, and execute detailed project plans, including scope definition, timelines, milestones, resource coordination, and deliverables to ensure successful project outcomes.
Serve as the primary project management partner for business leaders, ensuring alignment between project objectives and organizational strategy.
Drive cross-functional collaboration by coordinating efforts across multiple departments, facilitating communication, managing dependencies, and resolving obstacles.
Lead organizational change management efforts associated with enterprise initiatives, including stakeholder engagement, communication planning, and adoption support.
Facilitate project meetings, working sessions, and executive updates to track progress, manage risks, and ensure accountability.
Identify project risks, issues, and interdependencies; proactively develop mitigation strategies and drive resolution.
Ensure consistent project governance, documentation, and reporting standards across enterprise initiatives.
Partner with business leaders to support operational enhancements, regulatory-driven changes, and business growth initiatives.
Utilize project management tools (e.g., Jira, Confluence, Smartsheet, or similar platforms) to track project status, deliverables, and action items.
Support continuous improvement by identifying opportunities to streamline workflows, improve operational effectiveness, and enhance cross-departmental alignment.
Serve as a trusted advisor to business leaders, providing guidance on project planning, execution best practices, and change readiness.
Influence and collaborate across organizational levels to drive successful delivery and sustained adoption of enterprise initiatives.
Education: Bachelor's degree (B.A. or B.S.) or related experience and/or training.
Experience: 5-7 years of project management experience within property and casualty insurance industry is highly preferred. PMP, Scrum Master, Six Sigma, Blackbelt, or other project management certification preferred.
Skills:
Enterprise Project Management: Proven ability to plan, execute, and deliver enterprise-wide initiatives across multiple business functions.
Insurance Industry Expertise: Strong understanding of insurance operations, including underwriting, product development, risk management, pricing, reinsurance, and client services.
Change Management: Experience leading and supporting organizational change efforts, driving adoption, and aligning stakeholders through transitions.
Stakeholder Management: Ability to build strong relationships with business leaders and teams across varied organizational levels.
Execution & Accountability: Strong discipline in driving timelines, managing deliverables, and ensuring ownership across project teams.
Analytical & Problem-Solving Skills: Ability to assess complex business challenges, identify solutions, and drive execution.
Communication & Influence: Excellent written and verbal communication skills, with the ability to present clearly to both operational teams and executive leadership.
Adaptability: Comfortable operating in a fast-paced, evolving environment with shifting priorities and business needs.
Technical Proficiency: Experience with Jira, Confluence, Salesforce, or similar tools; advanced proficiency in Microsoft PowerPoint and Excel.
Continuous Improvement Mindset: Commitment to improving project delivery practices, operational effectiveness, and enterprise collaboration.
$71k-98k yearly est. 5d ago
Client Concierge/Client Specialist
Brightway Insurance 4.4
Palm Valley, FL job
Brightway Insurance is hiring a Full-Time Client Concierge in PVB
As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction.
Key Responsibilities
Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services.
Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing.
Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions.
Maintain organized client records, process paperwork, and manage scheduling to support agency operations.
Follow up with clients to ensure satisfaction and encourage policy renewals and referrals.
Qualifications
High school diploma or equivalent; college degree preferred.
Previous experience in customer service, insurance, or administrative roles is advantageous.
Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software.
Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one.
Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships.
If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge-apply today!
$34k-56k yearly est. 3d ago
Employee Benefits Counsel/ ERISA Attorney (Chicago area required)
USI Insurance Services 4.8
Chicago, IL job
General Description
Responsible for monitoring and communicating ongoing and changing laws affecting health and welfare plans, including ACA, ERISA, the Code, HIPAA, and COBRA. The individual in this role will be responsible for the development and presentation of materials on various health and welfare compliance related issues to internal sales teams, as well as external clients. We are looking for someone to be located in the Chicago area.
Responsibilities
Establish effective working relationships with internal partners, clients and carriers
Will function as part of a national team of Employee Benefit Attorneys to meet the overall objectives for the health and welfare compliance team
Research, read, evaluate and edit articles, alerts and other materials for publication or distribution to internal and external clients
Gathers material, performs research, and assists client service team in the formulation of strategy to solve client problems related to ERISA, ACA, the Code, HIPAA and state issues affecting health and welfare plans
Develop and maintain compliance education tools for health and welfare compliance
Create and deliver presentations to internal staff and to external clients and prospects.
Monitor and identify legal developments such as relevant statutes, regulations, case law and legal articles affecting employee benefit plans
Maintain and update compliance library resources, including cross checking and validating that information is up-to date
Knowledge, Skills and Abilities
Must be a self-starter, and demonstrate cooperation and collaboration in team settings.
Ability to work with a diverse set of individuals and personalities.
Keeps informed regarding industry information, new product information and technology to continuously improve knowledge and performance.
Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
Sets priorities and manages workflow to ensure efficient, timely and accurate production of tools and materials.
Able to quickly assess and learn organizational roles, responsibilities and process flows.
Maintain a cordial and effective relationship with internal clients, team members and vendors
Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
College degree and J.D. required.
4 - 8 years experience in working on compliance issues of employer-sponsored welfare benefits plans. Prior experience in employee benefits law or experience in compliance consulting on these issues is required.
Must be proficient with computers and quickly competent with new technology tools. Specifically, must have full competence with MS Office Suite products and Adobe products
Must have background and thorough understanding of the various laws that impact health and welfare plans including ACA, ERISA, COBRA, HIPAA, FMLA, Internal Revenue Code and insurance laws that affect these programs.
Must portray strong leadership skills.
Must be comfortable in a public speaking environment and demonstrate ability to convey complex information in a simple and organized format to a wide variety of audiences.
Ability to communicate orally and in writing with others to explain complex issues and interpret complex information, and responds appropriately.
Strong research and writing skills and experience with interpreting statutes and regulations.
Remains informed regarding industry information and new product information.
Must have strong interpersonal and verbal skills.
Must have strong organizational and time management skills.
Some travel required 10-20%.
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award‑winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
Certified as a Great Place To Work two years in a row (2024-2025).
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .
Actual salary is dependent on skill set and experience, with an opportunity for a monthly incentive bonus, commissions, and equity program. USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare, and financial benefits, including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs. USI also offers paid family leave benefits as well as paid holiday time. $180,000- 190,000.
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$58k-85k yearly est. 2d ago
Armed Transportation Officer - Richmond, VA
Asset Protection and Security 4.1
Yuma, AZ job
Asset Protection & Security Services, a 30-year company, with 24 years of those years specializing in detention and transportation, is looking for people to be part of our team. If you meet the requirements or have questions, please contact us. Armed Transportation Officers
Duties: transporting, guarding, and escorting detainees.
Requirements: US citizen, 21 years of age, 3 years' combined experience with either law enforcement, military, or corrections, pass a background check, high school diploma/GED, meet armed security license requirements, CDL required with passenger endorsement , air break endorsement required, bi-lingual preferred, prior federal clearance preferred, pass a drug test, and be in overall good physical health.
Pay: $45 Hourly
Benefits: vacation, sick leave, health insurance options.
Qualified applicants will be considered without regard to their race, color, religion, sex sexual orientation, gender identity, national origin, disability or status as a protected veteran.
$45 hourly 1d ago
M&A Analyst: Growth & Integration Specialist
Insurance Inc. 3.9
Chicago, IL job
A leading insurance brokerage is seeking a Mergers and Acquisitions Analyst to support the M&A team in evaluating and acquiring insurance brokerages. The analyst will conduct financial analyses, assist in transaction execution, and coordinate projects with cross-functional teams. Candidates should have a background in finance or accounting, with relevant M&A experience preferred. This role offers competitive pay and career advancement opportunities in a dynamic environment.
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$83k-112k yearly est. 6d ago
Sales Representative - Hammond, LA
Sentry Insurance 4.0
Hammond, LA job
Quote, sell and service our insurance policies in our storefront in Hammond, LA. This is an in - person position, Monday through Friday 8:30 am CST - 5:00 pm CST and will be located at our storefront at Hammond, LA at 1320 N Morrison Blvd, Hammond, LA 70401.
What You'll Do:
Our Sales Representatives quote, sell, and service our insurance policies. To do this, you will…
* Quote and sell insurance products to new and current customers.
* Advise customers on appropriate insurance coverage and options relative to their needs, explaining coverages and payment options as needed.
* Take payments for insurance policies.
* Provide customer service to in an in-person environment, as well as over the phone.
* Services existing customer policies including policy changes when customer service is not available.
* Perform local marketing in and around the Lafayette area to increase business.
* Maintain the storefront, opening and closing location daily.
* Have the ability to obtain and maintain a Property & Casualty producer's license.
* Other duties as assigned.
What it Takes:
* High School Diploma or equivalent work experience
* 1 year of related work experience
* Bilingual in both Spanish and English is highly preferred
* Possess a thorough understanding of company guidelines with the ability to communicate guidelines to customers and employees.
* Excellent written and verbal communication skills.
* Familiarity with Microsoft office applications.
* Organizational and problem-solving skills.
* Ability to multi-task with speed and accuracy.
What You'll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
* 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
* Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
* Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
* Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
* Well-being and Employee Assistance programs
* Sentry Foundation gift matching program to encourage charitable giving.
About Sentry:
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Joe Larsen
Talent Acquisition Specialist
*********************
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
$32k-38k yearly est. Auto-Apply 9d ago
Consultant III HPR Loss Control
Tokio Marine America 4.5
Indianapolis, IN job
About Tokio Marine:
Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.
We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.
Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.
Job Summary
Provide professional Highly Protected Risk (HPR) loss control services to Tokio Marine America clients and Tokio Marine Management, Inc. Coordinates and conducts loss control management evaluations, physical surveys, loss analysis and training to assist Tokio Marine clients to improve and maintain loss control activities. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist Tokio Marine Management Underwriting in their evaluation of risk. Provide loss control technical support to Tokio Marine departments such as underwriting, claims and coordination. Coordinate loss control activities on select accounts ensuring service plans are maintained and completed, responding to customer requests and needs and supporting underwriting and claims at renewal and during the policy period.
Essential Job Functions
Performs loss control surveys of prospects and clients on request for information underwriting and evaluation from a loss control viewpoint for desirability.
Coordinates loss control service to select clients requiring defined service standards.
Prepares reports for clients, Underwriting and Branch concerning the loss control in effect, including loss analysis, conditions noted, recommendations for improvement and future needs.
Assists in the development and presentation of programs and training seminars for clients and other departments in the Company.
Responds to special requests from Underwriting Department and clients with prior approval from Loss Control Department Management.
Develops and maintains Loss Control instructions for multi-location clients being coordinated by Loss Control.
Completes all work scheduled in regular service assignments or requests in a timely manner.
Maintains membership and actively participates in professional organizations approved by Departmental standards guidelines.
Utilizes PC programs (Taurus, Presentation Software, etc.) in preparing presentations for prospects and clients.
Plans and performs work scheduling in a timely and cost-effective manner.
Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
Qualifications
Bachelor's degree in engineering / science or equivalent job experience preferred.
Five years' experience servicing major accounts preferred.
Possesses a specialty in HPR loss control or comparable property insurance background.
Good communication skills, both written and oral and capable of making presentations to a group.
Good computer skills to include the use of Microsoft software, and other software.
Valid driver's license free of any major violations.
Physically capable of performing the job requirements - walking, carrying and climbing.
Capable of significant amounts of travel.
Salary range $150,000 to $170,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.
Benefits:
We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.
EEO Statement
Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.
$150k-170k yearly 5d ago
Licensing Coordinator
Independence Home Loans 4.5
Scottsdale, AZ job
📣 We're Hiring: Licensing Coordinator
About Us
We're a fast‑growing, high‑integrity mortgage lender known for exceptional service and operational excellence. As we expand nationwide, we're looking for a Licensing Coordinator who thrives in a structured, detail‑driven environment and wants to grow with a company committed to making homeownership more accessible. 🏡✨
🔎 What You'll Do
As our Licensing Coordinator, you'll partner with our tenured Licensing Specialist and serve as the operational backbone of our nationwide licensing efforts-ensuring our loan officers are licensed, compliant, and ready to originate quickly and accurately.
You will:
• Manage multi‑state licensing applications, renewals & amendments through NMLS
• Track deadlines, continuing education, and regulatory updates 📅
• Support licensing requirements across multiple jurisdictions
• Collaborate with Compliance & HR to streamline processes
• Maintain detailed records to ensure audit‑ready operations
• Troubleshoot licensing issues and escalate quickly when needed ⚡
💼 What You Bring
• 2-4 years of experience in mortgage licensing, compliance, or financial services operations
• Strong understanding of NMLS and state licensing requirements
• Exceptional attention to detail and organizational skills
• Clear, professional communication-written and verbal
• Proactive, solutions‑driven mindset
• Ability to thrive in a fast‑paced, high‑volume environment
🌟 Why You'll Love Working With Us
• Stable, respected company with strong growth momentum 📈
• Competitive compensation + full benefits
• Real opportunities for career development and advancement
• Supportive, collaborative team culture built on trust and transparency
🚀 Ready to Make an Impact?
If you're energized by precision, structure, and operational excellence-we want to hear from you.
Apply today and grow with us!
$31k-41k yearly est. 4d ago
Underwriter
American Integrity Insurance Company 4.4
Tampa, FL job
About Us:
American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.
A Day in the Life:
Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at ************************
Participate in the renewal and new business activities that support underwriting decisions which are consistent with growth, retention and expense management goals.
Review and critique new and renewal business accounts including inspections, endorsements and cancellations.
Meet with appropriate internal/external contacts to establish support needs for new and renewal policies, inspections and reports.
Respond to inquiries and questions from agents, vendors, customers and internal departments.
Research problems and assists with solutions.
Provide administrative services as required to support the renewal and new business activities.
Maintain superior level of customer service.
Education: Bachelor's Degree in Business, Insurance, Risk Management or other related field preferred.
Experience: Two (2) years of residential property insurance experience, or combination of education and experience.
Licensure: Florida 20-44 license minimum requirement, with a preference towards Florida 2-20 license holders.
Knowledge:
Demonstrated skills in the use of computer software applications.
Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit.
Familiarity with various types of insurance policies preferred.
Skills:
Proven ability in customer service required. Strong decision-making skills.
Ability to communicate interpersonally with individuals and groups via telephone and in writing.
Ability to communicate effectively with a wide variety of technical / professional / consumer clients.
Demonstrated ability to work independently and in a team environment.
Ability to balance timeliness and accuracy.
Aptitude to provide prompt, correct responses and documentation when requested.
Ability to share information while determining and maintaining appropriate confidentiality. Innovative in developing new methods or approaches to tasks and / or processes.
Resourceful in seeking information and gaining input to solve problems.
$32k-52k yearly est. 4d ago
Tow Service Driver
AAA Northern California, Nevada and Utah Insurance Exchange 4.1
Peoria, AZ job
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits - Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
.
Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. The right candidate for this role will have evening availability 11am-7pm for now. M-F but these days could change in the future.
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Need to have excellent service skills.
Education & Experience/Licenses & Certification/ Requirements
Must possess a valid driver's license with a safe driving record
Two (2) years of experience in a customer contact role
Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience- Preferred
ASE (Automotive Service Excellence) Certification- Preferred
Work Environment/Physical Requirements
* Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
* $22.00 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives