Senior Claims Adjuster jobs at Crawford & Company - 38 jobs

Experienced WC Claim Adjuster - California ADR Program (CA | Remote | SIP Required) Schedule: Monday-Friday, 8:00 AM-4:30 PM PT Salary Range: $80,000-$85,000 annually Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims-we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Workers' Compensation Claim Consultant is responsible for handling California workers' compensation claims for a single dedicated Alternate Dispute Resolution (ADR) client account. This role requires California jurisdiction experience and an active CA Adjuster's License, along with the Self-Insurance Administrator Certificate (SIP). You'll join a team of 10 adjusters and play a key role in ensuring quality claim handling through compliance with client guidelines, state laws, and CCMSI claim standards. Important - Please Read Before Applying This is a true insurance claims adjusting role, not an HR, benefits, safety, consulting, or administrative position. Candidates must have direct experience investigating, evaluating, reserving, negotiating, and resolving claims as an adjuster or adjuster supervisor within a carrier, TPA, or similar claims environment. Applicants without hands-on adjusting experience will not be considered. Responsibilities When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person's livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems. Investigate, evaluate, and adjust assigned California workers' compensation claims in compliance with jurisdictional requirements and ADR processes. Establish and monitor reserves, authorize claim payments, and negotiate settlements within authority and client guidelines. Review medical, legal, and vendor invoices to confirm accuracy and appropriateness. Maintain thorough documentation and diary updates in the claim system. Communicate effectively with clients, claimants, and involved parties throughout the claim process. Participate in claim reviews, hearings, and mediations as needed. Ensure compliance with state laws, CCMSI claim handling standards, and client-specific requirements. Qualifications Three or more years of experience adjusting California workers' compensation claims California Adjuster's License Self-Insurance Administrator Certificate (SIP) Strong written and verbal communication skills Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Nice to Have Experience with Alternate Dispute Resolution (ADR) claims Strong organization, multitasking, and customer service skills Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required. Why You'll Love Working Here 4 weeks PTO + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling - thorough investigations, strong documentation, well-supported decisions • Compliance & audit performance - adherence to jurisdictional and client standards • Timeliness & accuracy - purposeful file movement and dependable execution • Client partnership - proactive communication and strong follow-through • Professional judgment - owning outcomes and solving problems with integrity • Cultural alignment - believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted hourly rate reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. Visa Sponsorship CCMSI does not provide visa sponsorship for this position. ADA Accommodations CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team. Equal Opportunity Employer CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment. Our Core Values At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you. #CaliforniaAdjuster #WorkersCompensation #ADRClaims #InsuranceCareers #ClaimsConsultant #CaliforniaJobs #RemoteAdjuster #SIPCertified #InsuranceProfessionals #ClaimsManagement #CareerGrowth #EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #LI-Remote

Experienced WC Claim Adjuster - California ADR Program (CA | Remote | SIP Required) Schedule: Monday-Friday, 8:00 AM-4:30 PM PT Salary Range: $80,000-$85,000 annually Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims-we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Workers' Compensation Claim Consultant is responsible for handling California workers' compensation claims for a single dedicated Alternate Dispute Resolution (ADR) client account. This role requires California jurisdiction experience and an active CA Adjuster's License, along with the Self-Insurance Administrator Certificate (SIP). You'll join a team of 10 adjusters and play a key role in ensuring quality claim handling through compliance with client guidelines, state laws, and CCMSI claim standards. Important - Please Read Before Applying This is a true insurance claims adjusting role, not an HR, benefits, safety, consulting, or administrative position. Candidates must have direct experience investigating, evaluating, reserving, negotiating, and resolving claims as an adjuster or adjuster supervisor within a carrier, TPA, or similar claims environment. Applicants without hands-on adjusting experience will not be considered. Responsibilities When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person's livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems. Investigate, evaluate, and adjust assigned California workers' compensation claims in compliance with jurisdictional requirements and ADR processes. Establish and monitor reserves, authorize claim payments, and negotiate settlements within authority and client guidelines. Review medical, legal, and vendor invoices to confirm accuracy and appropriateness. Maintain thorough documentation and diary updates in the claim system. Communicate effectively with clients, claimants, and involved parties throughout the claim process. Participate in claim reviews, hearings, and mediations as needed. Ensure compliance with state laws, CCMSI claim handling standards, and client-specific requirements. Qualifications Required Three or more years of experience adjusting California workers' compensation claims California Adjuster's License Self-Insurance Administrator Certificate (SIP) Strong written and verbal communication skills Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Nice to Have Experience with Alternate Dispute Resolution (ADR) claims Strong organization, multitasking, and customer service skills Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required. Why You'll Love Working Here 4 weeks PTO + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling - thorough investigations, strong documentation, well-supported decisions • Compliance & audit performance - adherence to jurisdictional and client standards • Timeliness & accuracy - purposeful file movement and dependable execution • Client partnership - proactive communication and strong follow-through • Professional judgment - owning outcomes and solving problems with integrity • Cultural alignment - believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted hourly rate reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. Visa Sponsorship CCMSI does not provide visa sponsorship for this position. ADA Accommodations CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team. Equal Opportunity Employer CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment. Our Core Values At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you. #CaliforniaAdjuster #WorkersCompensation #ADRClaims #InsuranceCareers #ClaimsConsultant #CaliforniaJobs #RemoteAdjuster #SIPCertified #InsuranceProfessionals #ClaimsManagement #CareerGrowth #EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #LI-Remote We can recommend jobs specifically for you! Click here to get started.

TITLE: Marine Claims Consultant DEPARTMENT: EIMC REPORTS TO: Team Leader or Director of Marine Claims STATUS: Regular, full-time; exempt SUMMARY OF JOB PURPOSE EIMC, an Engle Martin company, is an independent marine consulting services company providing supply chain loss control and claims investigation expertise to insurers, brokers, 3PLs and industrial partners. The Marine Consultant effectively determines and communicates the extent of loss or damage associated with ocean marine claims in a variety of business classes. PRIMARY JOB RESPONSIBILITIES Independently opens and handles assigned cases within basic limits of complexity. Identifies, recommends, and pursues appropriate mitigation strategy with supervisory oversight as necessary. Expands knowledge base to include broader analysis of terms, clauses, and coverage. Independently selects appropriate company templates as required based on independent recognition of client requirements. Routinely produces clear, concise, and grammatically correct reports which require minimal review/editing; defers to senior level team members for assistance. Engages in peer review with others as directed. Reviews time and expenses with attention paid to estimates and client intent. Pursues and completes Lloyds Agency Module 3: Cargo Claims & Recoveries credentialing. Develops a higher-level understanding of market levers and influences. Granted supervised authority to communicate with clients beyond routine case correspondence; demonstrates timely reliability to clients. Attends company meetings and trainings with enthusiasm. Identifies potentially valuable case studies from personal field experience and works with management to share those cases through supervised contributions to presentations. Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations. Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors. Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards. REQUIRED EDUCATION & EXPERIENCE Bachelor's degree preferred Prior experience in ocean marine claim adjusting or other insurance-related work preferred DESIRED KNOWLEDGE, SKILLS & ABILITIES Ability to understand claims adjudication process Excellent written and verbal communication skills Ability to manage multiple priorities and meet deadlines Passionate about providing exceptional customer service Skilled in analyzing, interpreting, and reporting pertinent information, discerning the essential from the non-essential Strong research and investigative skills Conflict resolution and persuasion abilities Organized and detail oriented Excellent problem solving and critical thinking skills Ability to work both independently and as part of a team WORKING CONDITIONS Work is conducted primarily in a remote location or in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting. PHYSICAL ACTIVITIES AND REQUIREMENTS Work requires light lifting (10 - 20 lbs.), standing, walking, stooping, kneeling, reaching, fingering (keyboarding) and repetitive hand motion, grasping, talking, and hearing at normal speaking levels. Work requires visual acuity to read and prepare data and figures, type words and numbers, view information on a computer terminal, read, operate office machines, and determine the accuracy and thoroughness of work.

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! If you're passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $68,141 to $119,013 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: • Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. • Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers' home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims. • Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. • Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. • Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. • Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements. • Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. • At times may direct, monitor, and review files handled by independent adjusters to conclusion. • Other functions may be assigned Qualifications Education: • Bachelor's degree preferred or equivalent combination of education and experience. • Valid driver's license is required. • Ability to obtain state specific property claims licensing, as required. • Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both. Experience: • Have prior experience using estimating software like Xactimate. • Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation • Are known for clear and professional communication, both written and verbal • Are bilingual and/or have prior military experience is a plus • 3-5+ years equivalent industry experience is preferred Knowledge and Skills: As a Property Claims Field Adjuster 2, you will: • Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims • Have a passion for outstanding customer service • Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate. • Be comfortable with and adaptable to new technology and business tools • Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate: o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces. o Ability to lift and carry up to 50 pounds. • Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes. • Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise. • Drive to and from multiple locations and occasionally outside of normal business hours. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: ********************************************** Perks and Benefits We offer many great benefits, including: Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) Medical, dental, vision, life, and pet insurance 401 (k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $74,955.00 - USD $130,915.00 /Yr.

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! If you're passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $68,141 to $119,013 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: * Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. * Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers' home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims. * Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. * Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. * Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. * Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements. * Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. * At times may direct, monitor, and review files handled by independent adjusters to conclusion. * Other functions may be assigned Qualifications Education: * Bachelor's degree preferred or equivalent combination of education and experience. * Valid driver's license is required. * Ability to obtain state specific property claims licensing, as required. * Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both. Experience: * Have prior experience using estimating software like Xactimate. * Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation * Are known for clear and professional communication, both written and verbal * Are bilingual and/or have prior military experience is a plus * 3-5+ years equivalent industry experience is preferred Knowledge and Skills: As a Property Claims Field Adjuster 2, you will: * Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims * Have a passion for outstanding customer service * Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate. * Be comfortable with and adaptable to new technology and business tools * Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate: o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces. o Ability to lift and carry up to 50 pounds. * Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes. * Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise. * Drive to and from multiple locations and occasionally outside of normal business hours. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: ********************************************** Perks and Benefits We offer many great benefits, including: * Competitive compensation * Flexibility to work from anywhere in the United States for most positions * Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) * Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) * Medical, dental, vision, life, and pet insurance * 401 (k) retirement savings plan with company match * Engaging work environment * Promotional opportunities * Education assistance * Professional and personal development opportunities * Company recognition program * Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $74,955.00 - USD $130,915.00 /Yr.

TITLE: Senior Casualty/General Liability Property Adjuster DEPARTMENT: National Casualty Practice REPORTS TO: Casualty Claims Manager STATUS: Regular, full-time; exempt This is a field position. The candidate should be located near New York City and have ability to work remotely when not in the field. SUMMARY OF JOB PURPOSE The Senior Casualty/General Liability Property Adjuster manages all aspects of liability claims in a variety of business classes, effectively determining and communicating the extent of liability or damage associated with each claim. The incumbent assists the client in fulfilling its obligation to policyholders and maintaining the client's claims processing functions, including evaluating potential coverage issues, liability and evaluation of damages, risk transfer opportunities, litigation and settlement matters within the limits of assigned authority levels and in compliance with applicable legal and regulatory requirements. The claims assigned to the adjuster are based on their experience and demonstrated aptitude for handling large or complex matters with minimal supervision. PRIMARY JOB RESPONSIBILITIES Determines appropriate methods and extent of needed investigation for all assigned claims, including conducting investigations through field visits and phone contact; obtaining contracts, job files, and appraisals; conducting insured, witness, and claimant interviews and/or statements; complete site inspections; scope, measure and write estimates, and use other fact-finding methods to evaluate liability, damages, and proper coverage. Uses knowledge of property and construction, and/or knowledge of the specific industry or business affected, personally conduct property inspections and photograph claim sites as necessary to depict and substantiate losses or damage, or lack thereof. Investigates insurance claims in a variety of settings including, but not limited to retail establishments, office buildings, residences, condominiums, apartments, hotels, corporate facilities, governmental facilities, schools, clinics, or hospitals; assess loss or damage resulting from various events including, but not limited to, inclement or catastrophic weather, construction defect, and fire. Conducts thorough interviews or other methods to obtain necessary information from the claimant and experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to assess the extent of the loss fully and accurately. Applies a thorough understanding of insurance policies and policy interpretation to properly conduct an investigation, establish appropriate loss estimates based on all relevant information and findings, provide coverage recommendations, and draft cover letters, if requested by the client. Applies an intermediate level of understanding of insurance policies and policy interpretation to properly investigate, provide coverage recommendations, and draft coverage letters, if requested by the client, with minimal supervision. Works cooperatively with expert witnesses, attorneys, underwriting department staff, investigators, vendors, and carrier's examiners as needed to conduct investigations, confirm findings, and support evaluations. Ensures the accuracy of information collected and reported, and guards against fraudulent claims based on critical issues identified and accurate conclusions drawn. Follows all applicable policies, procedures, and practices, and incorporates sound judgement in formulating recommendations and completing evaluations and reports. Effectively use software systems such as Xactimate as necessary to produce accurate estimates. Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, providing appropriate conclusions and recommendations. Arranges contractors' estimates, and other specialists' appointments as necessary. Attends trials, arbitration, ADR, and face-to-face negotiations as required. Assists with monitoring quality of services rendered by appraisers, law firms, structured settlement vendors, rehabilitation vendors and other experts or consultants. May be called upon to handle more complex claims involving various situations, including contractor liability, products liability, and construction defects with the appropriate level of guidance. Ability to identify claims whose complexity warrants escalation to a more senior level adjuster. Identifies and addresses third party liability and tender opportunities through investigation and/or contract interpretation. Maintains accurate, thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices, and within accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the client. Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; supports the goals of the department, division, and organization; participate in special assignments and activities as required or approved. Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations. Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors. Upholds the values of Engle Martin and Our Foundation. Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards; assumes personal responsibility for maintaining the requisite state licensure for the state(s) assigned. REQUIRED EDUCATION & EXPERIENCE Bachelor's degree in a related field or demonstrated equivalent experience At least three years of experience in related claims handling preferred. Active license or ability to obtain such in multiple jurisdictions DESIRED KNOWLEDGE, SKILLS & ABILITIES Proficiency in a variety of office software, including Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and Adobe) Skills in using word-processing, spreadsheet, and database software Fundamental understanding of claims adjudication processes; knowledge of commercial and residential construction industries and/or basic knowledge of automotive and transportation industry desirable Basic knowledge of casualty claims law and jurisdictional issues Fundamental understanding of how to perform codes investigations Fundamental knowledge of estimate building through Xactimate Understanding of the Commercial General Liability Policy Form Sound negotiating, conflict resolution, and persuasion abilities Ability to draft coverage letters with some supervision Skills in analyzing, interpreting, synthesizing, prioritizing, and reporting pertinent information, discerning the essential from the non-essential Proficient written and oral communication skills Effective time management and organization skills Basic mathematical and statistical skills Ability to interpret policies and other written technical information Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct Commitment to confidentiality and ability to discretely handle sensitive information Keen service orientation and customer service skills Detail-oriented, and the ability to research, investigate and problem solve Commitment to professional and personal growth and development Team-oriented work style WORKING CONDITIONS Work is generally performed in a typical office environment or at loss sites, with limited exposure to harsh weather conditions, loud internal or external noise, fumes, or significant temperature changes. Occasional overnight and extended travel in a work and/or training capacity may be required. PHYSICAL ACTIVITIES AND REQUIREMENTS In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder. Periodic driving is required; visual acuity to prepare and read detailed hard copy and electronic documents' ability to speak and to hear the spoken word in normal face-to-face and telephonic business communications; ability to safely operate a motor vehicle in a work capacity.

SUMMARY OF JOB PURPOSE: The Senior Property Adjuster effectively determines and communicates the extent of loss or damage associated with commercial property claims in a variety of business classes. The Senior Property Adjuster is typically assigned loss or damage assessments in a moderate cost range, based on incumbent's experience and demonstrated ability for handling larger or more complex claims.PRIMARY JOB RESPONSIBILITIES: Investigates insurance claims in any of a variety of settings, including, but not limited to, retail establishments, private or public office buildings, commercial habilitation, hospitality, corporate facilities, transportation sites, manufacturing sites, governmental facilities, schools, clinics, or hospitals; assesses loss or damage resulting from various events including, but not limited to, inclement or catastrophic weather, earthquakes, fire, vandalism, or accidents. May be called upon to assess time-element and builders' risk losses. Uses a knowledge of property and construction, and/or knowledge of the specific industry or business affected, as typically achieved through significant commercial property loss adjusting experience, personally conducts property inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof. Through interviewing or other methods, obtains necessary information from the claimant and from experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to fully and accurately assess the extent of the loss. Interacts effectively with, and may be required to coordinate efforts of, diverse team of experts. Works cooperatively with expert witnesses, attorneys, public adjusters, and carrier's examiners as needed to conduct investigations, confirm findings and support evaluations. Applies a thorough understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings; demonstrates understanding of a variety of coverage and loss types. Recommends the reasonable and proper amount the insurance company should pay on a claim. Ensures the accuracy of information collected and reported and guards against fraudulent claims. Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, providing conclusions and recommendations. Follows established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially costly losses or involved situations, and submits reports and documents in a timely manner and in accordance with insurer's standards and expectations. Effectively uses software systems such as Xactimate as necessary to produce accurate estimates. Maintains accurate, thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer. Follows EMA policy and practices and incorporates sound judgment in formulating recommendations and completing evaluations and reports. Prepares and conducts presentations and produces special reports for insurance carriers as assigned or required. REQUIRED EDUCATION & EXPERIENCE: Bachelor's Degree Preferred 2-5 years' experience in commercial property loss adjusting; experience with catastrophe claims; wide range of experience in various classes and types of business risk, including manufacturing, retail, industrial, habitational, and hospitality. Ability to understand claims adjudication process with sound knowledge of commercial and residential construction industries. Knowledge of property claim law. Active license, or ability to promptly obtain such, in the assigned state(s). Desired Knowledge, Skills & Abilities: Exceptional written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Passionate about providing exceptional customer service. Skilled in analyzing, interpreting, and reporting pertinent information (discerning the essential from the non-essential). Strong research and investigative skills. Conflict resolution and persuasion abilities Organized and detail oriented. Excellent problem solving and critical thinking skills. Ability to work both independently and as part of a team Microsoft Word, Microsoft Excel, Xactimate, Corelogic, and ability and openness to adapt to new technologies WORKING CONDITIONS: Frequently requires work to be performed at the site of the property damage or loss, including locations where disasters or catastrophes have occurred. May require evening, overnight, and weekend travel and work. During catastrophes, required travel could last 2 weeks or more. The incumbent could be exposed to outside weather and environmental conditions, including, but not limited to, extreme heat, cold, and precipitation. Could also be exposed to inside environmental conditions, including, but not limited to noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation.The incumbent may be required to work in close quarters, crawl spaces, small, enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. The incumbent may be required to work in high areas such as roofs or scaffolding, requiring physical agility, balance, and resistance to acrophobia.PHYSICAL ACTIVITIES AND REQUIREMENTS:In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder. The work requires close visual acuity, with or without correction, to prepare reports containing words, symbols, and numerical figures; the incumbent is required to view a computer terminal, use a keyboard, read printed documents, make detailed visual inspections, perceive color, perceive depth, and have a sufficient field of vision to carry out all inspection and related duties. The above is intended to describe this job's general requirements. It is not to be interpreted as a complete statement of duties, responsibilities, or physical requirements. This job description does not restrict our manager's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions and receive other benefits and privileges of employment in accordance with applicable law. Engle Martin is an Equal Employment Opportunity (EEO) employer. We are committed to building, growing, and sustaining a diverse and equitable workforce while promoting Our Foundation and core values. We embrace a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences. We support, respect and value every individual's unique opinion, beliefs and abilities to better serve our clients, trading partners, workforce, and communities.

SUMMARY OF JOB PURPOSE: The Executive General Adjuster effectively determines and communicates the extent of loss or damage associated with highly complex and/or extensive commercial property claims in a variety of business classes. The Executive General Adjuster assists the insurer in fulfilling its obligation to policyholders and helps safeguard the insurer's reputation and efficacy. The incumbent in this role frequently manages large or complex loss or damage assessments that may exceed $5,000,000. PRIMARY JOB RESPONSIBILITIES: Investigates insurance claims in any of a variety of settings, including, but not limited to, retail establishments, private or public office buildings, commercial habilitation, hospitality, corporate facilities, transportation sites, manufacturing sites, governmental facilities, schools, clinics, or hospitals; assess loss or damage resulting from various events including, but not limited to, inclement or catastrophic weather, earthquakes, fire, vandalism, or accidents. Uses a broad and in-depth knowledge of property and construction, and/or knowledge of the specific industry or business affected, personally conduct property inspections and photograph claim sites as necessary to depict and substantiate losses or damage, or the lack thereof; manage the work of large, diverse teams of experts. Through interviewing or other methods, obtain necessary information from the claimant and from experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to assess the extent of the loss fully and accurately. Works cooperatively with expert witnesses, attorneys, public adjusters, and carrier's examiners as needed to conduct investigations, confirm findings and support evaluations. Applies a thorough understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings; demonstrate understanding of a variety of coverage and loss types, including, but not limited to, time-element, builders' risk, and stock losses; apply knowledge of property claim law and jurisdictional issues as required; apply knowledge of losses involving quota share and layered programs, inclusive of reporting to a broad, geographically dispersed market. Recommends the reasonable and proper amount the insurance company should pay on a claim. Ensures the accuracy of information collected and reported and guard against fraudulent claims. Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, including reports on complex and/or highly detailed claims, providing conclusions and recommendations. Follow established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially unusual or complicated situations, and submit reports and documents in a timely manner and in accordance with insurer's standards and expectations. Effectively use software systems such as Xactimate as necessary to produce accurate estimates. Maintain accurate, thorough field notes, journal entries, and time and expense records as required. Submit reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Apply knowledge of both time- and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer. Prepare and conduct client presentations and lead marketing meetings with audiences including the insurance carrier's senior management members. Demonstrate your abilities to work with retailers, wholesalers and carriers to convince parties of your talents to be added as a designated account adjuster to policies that warrant these services. Adjuster will build their own book of business in this method. Obtain supervision or guidance as necessary in handling extraordinary claims; follow EM policy and practice, and incorporate expert judgment, in formulating recommendations and completing evaluations and reports. Function as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; orient and train administrative and adjusting staff as assigned or approved; support the goals of the department, division, and organization; participate in special assignments and activities as required or approved; demonstrate initiative in the interest of the client and the organization. Adhere to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards; assume personal responsibility for maintaining the requisite state license for the state(s) assigned. REQUIRED EDUCATION & EXPERIENCE: Bachelor's Degree Preferred 15+ years' experience in in commercial property loss adjusting; experience with catastrophe claims; wide range of experience in various classes and types of business risk, including manufacturing, retail, industrial, habitational, and hospitality. Ability to understand claims adjudication process with sound knowledge of commercial and residential construction industries, and commercial insurance coverage. Basic knowledge of automotive and transportation industry desirable. General knowledge of insurance marketplace and functions including distribution systems and roles of private insurers. Advanced knowledge of property claims law and jurisdictional issues. Active license, preferably multi-jurisdictional, or ability to promptly obtain such, in the assigned state(s). Active in claims organizations, participates in regional industry events and cultivates relationships within local marketplace. Desired Knowledge, Skills & Abilities: One or more of the following designations preferred: CPCU, ARM, AIC, AINS Exceptional written and verbal communication skills. Ability to manage multiple priorities, time sensitive tasks, and meet deadlines. Passionate about providing exceptional customer service. Skilled in analyzing, interpreting, and reporting pertinent information (discerning the essential from the non-essential). Strong research and investigative skills. Conflict resolution and negotiation abilities Highly organized, detail oriented, and disciplined in time management. Excellent problem solving and critical thinking skills. Ability to work both independently and as part of a team. Exhibits a positive attitude and growth mindset about business goals of company, personal goals and continued development as an individual. Desire to have a direct impact in all losses and in response to large events. Microsoft Word, Microsoft Excel, Xactimate, Corelogic, and ability and openness to adapt to new technologies. WORKING CONDITIONS: Frequently requires work to be performed at the site of the property damage or loss, including locations where disasters or catastrophes have occurred. May require evening, overnight, and weekend travel and work. During catastrophes, required travel could last 2 weeks or more. The incumbent could be exposed to outside weather and environmental conditions, including, but not limited to, extreme heat, cold, and precipitation. Could also be exposed to inside environmental conditions, including, but not limited to noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation. The incumbent may be required to work in close quarters, crawl spaces, small, enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. The incumbent may be required to work in high areas such as roofs or scaffolding, requiring physical agility, and balance. PHYSICAL ACTIVITIES AND REQUIREMENTS: In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder. The work requires close visual acuity, with or without correction, to prepare reports containing words, symbols, and numerical figures; the incumbent is required to view a computer terminal, use a keyboard, read printed documents, make detailed visual inspections, perceive color, perceive depth, and have a sufficient field of vision to carry out all inspection and related duties.

Job DescriptionSUMMARY OF JOB PURPOSE: The General Adjuster effectively determines and communicates the extent of loss or damage associated with relatively complex and/or extensive commercial property claims in a variety of business classes. The incumbent in this role is typically assigned loss or damage assessments in a cost range that may exceed $500,000, depending on the adjuster's experience and demonstrated ability for handling larger or more complex claims.*This is a remote position; however, it requires the ability to commute within the Washington, D.C. territory weekly to support claims-related responsibilities. PRIMARY JOB RESPONSIBILITIES: Investigates insurance claims in any of a variety of settings, including, but not limited to, retail establishments, private or public office buildings, commercial habilitation, hospitality, corporate facilities, transportation sites, manufacturing sites, governmental facilities, schools, clinics, or hospitals; assesses loss or damage resulting from various events including, but not limited to, inclement or catastrophic weather, earthquakes, fire, vandalism, or accidents. Uses a broad and in-depth knowledge of property and construction, and/or knowledge of the specific industry or business affected, personally conducts property inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof; coordinates or leads the work of a large, diverse team of experts. Thoroughly investigates and researches all aspects of claims through the use experts such as architects, engineers, construction consultants, police and fire investigators, specialists, accountants, and others to fully and accurately assess the cause of loss, extent of the loss including damage assessment and subrogation potential. Works cooperatively with attorneys, public adjusters, and carrier's examiners as needed to conduct investigations, confirm findings and support evaluations. Effectively communicates with all stakeholders including insureds, claimants, carriers, brokers and managing agents, effectively and clearly defining expectations, timelines and updates on claim process and agreements. Often needing to exhibit patience, empathy and direction to the claim process in circumstances surrounding a large event or significant loss. Applies a thorough understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings; demonstrates understanding of a variety of coverage and loss types. Recommends the reasonable and proper amount the insurance company should pay on a claim. Ensures the accuracy of information collected and reported and guards against fraudulent claims. Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, including reports on complex and/or highly detailed claims, providing conclusions and recommendations. Follows established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially unusual or complicated situations, and submits reports and documents in a timely manner and in accordance with insurer's standards and expectations. Effectively uses software systems such as Xactimate as necessary to produce accurate estimates. Applies in-depth knowledge and skills related to a wide variety of loss types, including but not necessarily limited to time element, builders' risk, and stock losses. Maintains accurate, thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer. REQUIRED EDUCATION & EXPERIENCE: Bachelor's Degree Preferred 6-10 years' experience in commercial property loss adjusting; experience with catastrophe claims; wide range of experience in various classes and types of business risk, including manufacturing, retail, industrial, habitational, and hospitality. Ability to understand claims adjudication process with sound knowledge of commercial and residential construction industries, and commercial coverages. Knowledge of property claim law. Active license, or ability to promptly obtain such, in the assigned state(s). Desired Knowledge, Skills & Abilities: One or more of the following designations preferred: CPCU, ARM, AIC, AINS. Exceptional written and verbal communication skills. Ability to manage multiple priorities, time sensitive tasks, and meet deadlines. Passionate about providing exceptional customer service. Skilled in analyzing, interpreting, and reporting pertinent information (discerning the essential from the non-essential). Strong research and investigative skills. Conflict resolution and negotiation abilities Highly organized, detail oriented and disciplined in time management Excellent problem solving and critical thinking skills. Ability to work both independently and as part of a team Exhibits a positive attitude and growth mindset about business goals of company, personal goals and continued development as an individual Desire to have a direct impact, in small losses and in response to large events Microsoft Word, Microsoft Excel, Xactimate, Corelogic, and ability and openness to adapt to new technologies WORKING CONDITIONS:Frequently requires work to be performed at the site of the property damage or loss, including locations where disasters or catastrophes have occurred. May require evening, overnight, and weekend travel and work. During catastrophes, required travel could last 2 weeks or more. The incumbent could be exposed to outside weather and environmental conditions, including, but not limited to, extreme heat, cold, and precipitation. Could also be exposed to inside environmental conditions, including, but not limited to noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation.The incumbent may be required to work in close quarters, crawl spaces, small, enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. The incumbent may be required to work in high areas such as roofs or scaffolding, requiring physical agility, and balance.PHYSICAL ACTIVITIES AND REQUIREMENTS:In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder. The work requires close visual acuity, with or without correction, to prepare reports containing words, symbols, and numerical figures; the incumbent is required to view a computer terminal, use a keyboard, read printed documents, make detailed visual inspections, perceive color, perceive depth, and have a sufficient field of vision to carry out all inspection and related duties.

Join Our Talent Pipeline for Customer Service Opportunities at Chubb!!! Are you dedicated to delivering exceptional customer service? Chubb is looking to build a talent pipeline for upcoming positions focused on providing outstanding support through phone and online interactions with our agents and customers. If you are passionate about fostering resilience and security for clients, we want to hear from you! Why Chubb? At Chubb, our mission is to provide superior insurance solutions that empower our clients with resilience and security. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Locations: These positions require in-office presence. We are seeking candidates in Phoenix, AZ , Alpharetta, GA, Chesapeake, VA and O'Fallon, MO. Overview: This is an entry to mid-level role in the North America claim contact center. In this role, you will be instrumental in delivering superior customer service, utilizing your excellent communication skills, emotional intelligence, attention to detail, and proficiency in computer systems to enhance our clients' experiences. Key Responsibilities: * Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims. * Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research. * Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines. * Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details. * Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment. * Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement. * Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support. Development: If you do not already hold one, you may be required to obtain an applicable resident or designated home state adjuster's license and possibly additional state licensure. Experience & Education Requirements: * High school diploma or GED equivalent. * Industry experience is not required. We welcome candidates from various fields, including hospitality, retail, sales, banking, and education. * Ability to handle multiple tasks simultaneously in a fast-paced environment. * Excellent verbal and written communication and interpersonal skills. * Proven ability to work effectively in a team environment. * Proficiency in using computers and navigating multiple software applications. * Ability to remain calm and composed under pressure while resolving customer inquiries. * Ability to meet or exceed established performance standards. * Strong time management and organizational skills. * Licensure in any insurance discipline is a plus. Company Benefits Highlights: At Chubb, we provide employees with best-in-class benefits to support their physical, emotional, and financial goals. We foster a collaborative and inclusive culture with flexible options to meet our employees' needs. Our comprehensive benefits package includes: * Competitive compensation and performance-based bonuses * Medical, dental, and vision coverage starting on your first day * Health savings account (HSA) and flexible spending account (FSA) options * Generous paid time off (PTO) * 10 paid holidays each year * Up to 9% 401(k) contribution from Chubb * Tuition and education reimbursement for lifelong learning * Professional training and development programs * Employee Stock Purchase Plan Ready to Join Our Talent Pipeline? If you are enthusiastic about providing exceptional customer service and ready to help enhance our clients' experiences, we invite you to submit your resume and express your interest in future opportunities at Chubb. Why wait? Apply today, we look forward to connecting with you!

Join Our Talent Pipeline for Customer Service Opportunities at Chubb!!! Are you dedicated to delivering exceptional customer service? Chubb is looking to build a talent pipeline for upcoming positions focused on providing outstanding support through phone and online interactions with our agents and customers. If you are passionate about fostering resilience and security for clients, we want to hear from you! Why Chubb? At Chubb, our mission is to provide superior insurance solutions that empower our clients with resilience and security. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Overview: This is an entry to mid-level role in the North America claim contact center. In this role, you will be instrumental in delivering superior customer service, utilizing your excellent communication skills, emotional intelligence, attention to detail, and proficiency in computer systems to enhance our clients' experiences. Key Responsibilities: Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims. Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research. Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines. Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details. Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment. Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement. Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support. Development: If you do not already hold one, you may be required to obtain an applicable resident or designated home state adjuster's license and possibly additional state licensure. Experience & Education Requirements: High school diploma or GED equivalent. Industry experience is not required. We welcome candidates from various fields, including hospitality, retail, sales, banking, and education. Ability to handle multiple tasks simultaneously in a fast-paced environment. Excellent verbal and written communication and interpersonal skills. Proven ability to work effectively in a team environment. Proficiency in using computers and navigating multiple software applications. Ability to remain calm and composed under pressure while resolving customer inquiries. Ability to meet or exceed established performance standards. Strong time management and organizational skills. Licensure in any insurance discipline is a plus. Company Benefits Highlights: At Chubb, we provide employees with best-in-class benefits to support their physical, emotional, and financial goals. We foster a collaborative and inclusive culture with flexible options to meet our employees' needs. Our comprehensive benefits package includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day Health savings account (HSA) and flexible spending account (FSA) options Generous paid time off (PTO) 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition and education reimbursement for lifelong learning Professional training and development programs Employee Stock Purchase Plan Ready to Join Our Talent Pipeline? If you are enthusiastic about providing exceptional customer service and ready to help enhance our clients' experiences, we invite you to submit your resume and express your interest in future opportunities at Chubb. Why wait? Apply today, we look forward to connecting with you!

Overview: As the Sr. Casualty Claims Examiner, you will be responsible for managing injury and damage claims in personal and commercial auto, as well as general liability cases. Locations: We are seeking candidates in Phoenix, AZ, Alpharetta, GA, O'Fallon, MO and Chesapeake, VA Key Responsibilities: Analyze initial reports to assess the nature of loss, determine coverage provided, and evaluate the scope of injury or damage in personal and commercial auto and general liability cases. Conduct thorough investigations into all aspects of reported claims, including potential fraud. Gather all necessary supporting documentation and verify its accuracy, relevance, and completeness. Apply knowledge of jurisdictional regulations and case law relevant to the territories handled. Effectively negotiate liability and damages when appropriate. Demonstrate the ability to manage and track cases to ensure timely development and resolution of inventory. Qualifications Experience & Education Requirements: 3-5 years of experience in liability insurance claims adjusting, including litigation. Bachelor's Degree or equivalent experience. Desired Skills: Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations. Aptitude for evaluating, analyzing, and interpreting contracts and other complex information. Excellent verbal and written communication skills. Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. Company Benefits Highlights: At Chubb, we foster a collaborative in-office environment with the flexibility to support our employees' needs. Our comprehensive benefits package includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day of employment Generous paid time off (PTO) 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition reimbursement to support your ongoing education Employee Stock Purchase Plan We welcome enthusiastic candidates who are ready to take on the challenges of this role and contribute to our team's success!

Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values-excellence, integrity, and respect-guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world. Overview: The Property Claims Adjuster is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims. Locations: We are seeking candidates in Alpharetta GA or Phoenix, AZ. Key Responsibilities: Analyze initial reports and promptly reach out to insured parties and claimants. Evaluate contract language effectively to identify coverage issues. Develop claims files in a timely and accurate manner for thorough investigation and loss analysis. Maintain an active file diary to facilitate the resolution of claims. Establish and monitor accurate reserves for each claim. Identify and pursue recovery opportunities where applicable. Comply with all statutory and regulatory fair claims practices. Recognize and assess potential fraudulent claims. Manage the workflow, outputs, and expenses associated with outside vendors effectively. Evaluate claim facts critically and negotiate settlements successfully. Build and sustain strong business relationships with both internal teams and external customers. Serve as a technical resource and mentor to less experienced adjusters on the team. Actively contribute to the achievement of team goals, objectives, and overall results. Provide support during workload surges and catastrophe operations as needed, including working overtime during designated events. Experience & Education Requirements: 2+ years of professional work experience, ideally in residential and commercial property claims. 2+ years of customer service experience in a corporate environment is required. Experience in residential or commercial property claims is essential. Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations. Ability to work collaboratively in teams and interact effectively with a diverse range of individuals. Strong aptitude for evaluating, analyzing, and interpreting complex information. Desired Skills: Exceptional Customer Service Abilities: Demonstrated commitment to providing top-notch service to clients, ensuring their concerns are addressed promptly and professionally. Ability to manage difficult conversations with empathy and clarity while maintaining a positive rapport. Proficiency in Investigation Techniques: Strong understanding of investigative methodologies, including how to gather, analyze, and interpret relevant information to assess claims accurately. Familiarity with evidence collection processes and conducting interviews to establish facts. Strong Organizational and Time Management Skills: Proven ability to manage multiple claims simultaneously, prioritizing tasks effectively to meet deadlines. Ability to maintain detailed and organized claim files that facilitate quick reference and decision-making. Excellent Verbal and Written Communication Skills: Ability to articulate complex ideas clearly and concisely in both verbal and written formats. Proficient in drafting comprehensive reports and correspondence that comply with legal and company standards, ensuring clear communication with clients, colleagues, and vendors. Skilled in Negotiation and Reserving Processes: Demonstrated proficiency in negotiating settlements that are fair and equitable for all parties involved. Strong understanding of reserve setting and management to ensure appropriate claim funding throughout the process. Innovative Thinking and Problem-Solving Capabilities: Ability to think creatively when faced with challenges, developing effective strategies to resolve issues and optimize claims processes. Comfortable making independent decisions in high-pressure situations, while also recognizing when to seek guidance from senior team members. Attention to Detail: A meticulous approach to reviewing contracts, claim details, and documentation, ensuring accuracy and compliance with industry standards. Strong ability to identify potential discrepancies or coverage gaps that may impact the claims process. Adaptability and Stress Management: Capable of maintaining effectiveness in rapidly changing environments, particularly during workload surges or crisis situations. Ability to remain calm and make informed decisions under pressure, contributing to efficient operations during catastrophic events. Team Collaboration and Leadership: Proven ability to work effectively within a team, fostering a collaborative environment. For senior candidates, the ability to provide mentorship and technical guidance to junior adjusters, enhancing the overall skill set of the team. Technological Proficiency: Familiarity with claims management software and other relevant technology tools that aid in the claims investigation and resolution process. Willingness to learn new systems and leverage technology to improve efficiency and effectiveness. Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. Company Benefits Highlights: At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day of employment Health savings account (HSA) and flexible spending account (FSA) options Generous paid time off (PTO) 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition and education reimbursement to support lifelong learning Professional training and development programs Employee Stock Purchase Plan If you are a dedicated professional looking to grow your career in property claims, we encourage you to apply!

📢 We're Hiring: Senior Claims Examiner - Liability 💻 Work From Home 🧘 Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness 🎯 Great Bonus Opportunity 🤝 Generous Employee Referral Bonus Program 🛍️ Access to Multiple Employee Discounts We're looking for a Senior Claims Examiner - Liability with a passion for claims management to join our team! 📘 NY Licensing is a requirement. 💼 Proven expertise in managing complex liability claims. 📝 In this position, you will investigate and settle advanced, large-loss, complex claims promptly and equitably under minimal supervision. You will work within established authority on moderate‑to‑difficult claims, review coverages, determine liability and compensability, secure information, arrange property damage appraisals, and settle claims utilizing claims best practices. You will evaluate and set reserves using independent judgment, assist supervisors and defense attorneys in preparing cases for litigation, and conduct training while mentoring new hires. This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. Responsibilities Interprets and makes decisions using independent judgment on more complex and unusual policy coverages and determines if coverages apply to claims submitted. Manages all aspects of investigative activity on complex claims. Directs the discovery and litigation strategy with legal counsel. Establish reserves, using independent judgment and expertise and authorizes payments within scope of authority, settling claims in the most cost effective manner and ensuring timely issuance of disbursements. Settles claims promptly and equitably and issues company drafts in payments for claims within authority limits. Develops subrogation and third party recovery potential and follows reclaim procedures. Analyzes claims activities and prepares reports for clients, carriers and/or management. Participates in claim reviews. Qualifications Bachelor's degree or equivalent experience required. Technical claims investigations/settling experience with 4-8 years experience in Claims or similar organization. Ability to work independently while assimilating various technical subjects.. Strong written and oral communication, negotiation and presentation skills. Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects. Effective advanced interpersonal skills to effectively interact with all levels of internal and external clients. Industry Designations: Preferred: IIA, AIC, AEI, and/or CPCU. License Requirements: Per State or Jurisdictional requirements. #LI-EM3

Overview Workers' Compensation Claim Specialist Schedule: Monday-Friday | 8:00 AM - 4:30 PM Salary Range: $70,000 - $85,000 (depending on experience) Account Assignment: Single dedicated client account Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Workers' Compensation Claim Specialist is responsible for the full investigation, evaluation, and adjustment of assigned Workers' Compensation indemnity claims for a dedicated client account. The role requires independent claim handling, strong jurisdictional knowledge, and adherence to CCMSI corporate standards and client-specific handling instructions. This position is a true Workers' Compensation adjusting role. It is not an HR, consulting, or administrative position. The role requires full responsibility for the investigation, evaluation, negotiation, and resolution of Workers' Compensation claims in accordance with state laws and client handling instructions. Responsibilities When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person's livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems. Investigate, evaluate, and adjust assigned Workers' Compensation claims in compliance with Nevada Workers' Compensation laws Manage a full indemnity caseload for a single dedicated account Establish reserves and provide reserve recommendations within assigned authority Review, approve, and negotiate medical, legal, and related claim expenses Authorize and issue claim payments in accordance with established procedures and authority limits Negotiate settlements in alignment with corporate standards, client instructions, and state regulations Coordinate and oversee outside vendors including defense counsel, case management, and medical providers Maintain accurate documentation, activity notes, and diaries within the claim system Identify and monitor subrogation opportunities through resolution Calculate and apply disability rates and benefits in accordance with state law Communicate effectively with injured workers, employers, attorneys, and internal partners Ensure compliance with CCMSI claim handling standards and client-specific requirements Qualifications Licensing & Jurisdiction Requirements Active Nevada Workers' Compensation Adjuster License - REQUIRED Arizona license accepted via NV ↔ AZ reciprocity, if applicable Claims handled are Nevada-based, with minimal Arizona exposure as needed Required Qualifications Proven experience adjusting Workers' Compensation indemnity claims Strong working knowledge of Nevada Workers' Compensation statutes and regulations Ability to independently manage a full caseload for a dedicated account Excellent written and verbal communication skills Strong analytical, organizational, and negotiation abilities High level of professionalism, discretion, and confidentiality Reliable, predictable attendance during scheduled client service hours Proficiency with Microsoft Office and claim management systems Note: We are open to candidates with fewer than 10 years of experience if they demonstrate strong jurisdictional knowledge, sound claim judgment, and consistent performance. Preferred Qualifications Experience supporting a single-client or dedicated account model Prior experience with Nevada-only WC claim handling Professional designations such as AIC, ARM, or CPCU Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required. Why You'll Love Working Here 4 weeks PTO (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling - thorough investigations, strong documentation, well-supported decisions • Compliance & audit performance - adherence to jurisdictional and client standards • Timeliness & accuracy - purposeful file movement and dependable execution • Client partnership - proactive communication and strong follow-through • Professional judgment - owning outcomes and solving problems with integrity • Cultural alignment - believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you. #NevadaAdjuster #NevadaWorkersComp #WorkersCompClaims #WCAdjusterJobs #NVAdjusterLicense #DedicatedAccount #ClaimsCareers #HybridJobs #ScottsdaleAZJobs #InsuranceCareers #TPACareers #EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #LI-Hybrid

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! The Property Large Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle complex Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. We are offering a $10,000 sign-on bonus for this role! Eligibility requirements and additional details will be provided during the hiring process. An in-person interview may be required during the hiring process. Geo-Salary Information State specific pay scales for this role are as follows: $92,154 to $166,210 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $83,776 to $151,100 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $75,399 to $135,990 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: Investigate complex Homeowners claims to confirm facts, origin and cause of loss. Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use (Homeowner), or Building, Business Personal Property, Business Interruption (Commercial). Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts. Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate Inspect and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes. Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims. Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements. Directs, monitors, and reviews files handled by independent adjusters to conclusion. Assists in training property personnel. Other functions may be assigned Qualifications Education: Bachelor's degree preferred or equivalent combination of education and experience. Experience: 6 - 10 years of equivalent industry experience is preferred. Custodial use of a Company vehicle is provided; must meet established Company standards regarding personal driving history and current license status to be eligible for this position. Knowledge and Skills: I can succeed as a Property Large Loss Adjuster with: A good working knowledge of office & business computer applications. Proficient mathematical skills to compute cost of damage and repair. Ability to perform field inspections at least 50% of work time (company car provided) to conduct detailed inspections of residential properties and write a damage estimate. Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estiate from a virtual setting when needed.. Ability to settle large homeowners claims involving complex structure losses as a result of fire, water, wind/hail, etc. Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate. A strong working knowledge of construction nomenclature and procedures. Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties. Ability to adhere to established Company policies and procedures within claims operations. Critical attention to detail and excellent organizational skills. Analytical ability necessary to analyze, interpret and evaluate relevant information. Other skills and competencies Customer Focus: - Is dedicated to meeting the expectations and requirements of internal and external customers Decision Quality: - Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment Interpersonal Savvy: - Builds constructive and effective relationships Composure: - Is not knocked off balance by the unexpected. - Is cool under pressure. Listening: - Practices attentive and active listening Time Management: - Ability to use time effectively and efficiently About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: ********************************************** #LI-KU1 Perks and Benefits We offer many great benefits, including: Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) Medical, dental, vision, life, and pet insurance 401 (k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $92,154.00 - USD $166,210.00 /Yr.

Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need. At ESIS, we're dedicated to providing exceptional service and innovative solutions, and we're looking for passionate individuals to be part of our dynamic team. If you're eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere! MAJOR DUTIES & RESPONSIBILITIES: The ESIS Claim Representative, under the direction of the Claims Team Leader, investigates and settles claims promptly, equitably and within established best practices guidelines. Duties may include but are not limited to: Claims Management: Investigate, evaluate, and manage workers' compensation claims from inception to resolution, ensuring compliance with applicable laws, regulations, and company policies. Communication: Serve as the primary point of contact for injured workers, employers, medical providers, and other stakeholders, providing clear and professional communication throughout the claims process. Investigation: Conduct thorough investigations of claims, including gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability. Decision-Making: Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on the facts of the case and applicable laws. Documentation: Maintain detailed and organized claim files, documenting all activities, communications, and decisions in the claims management system. Cost Control: Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, while ensuring appropriate reserves are established and maintained. Compliance: Ensure adherence to state-specific workers' compensation laws, regulations, and reporting requirements. Customer Service: Provide exceptional service to clients by addressing inquiries, resolving issues, and delivering timely updates on claim status. Collaboration: Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes. Experience: Minimum of 2-3 years of experience handling workers' compensation claims; prior experience with ESIS or similar third-party administrators is a plus. Licensing: Knowledge of California Workers Compensation and active adjuster license or ability to obtain licensure within a specified timeframe. Skills: Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Proficiency in claims management systems and Microsoft Office Suite. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Knowledge: Familiarity with California workers' compensation laws, medical terminology, and claim handling best practices. An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam. The pay range for the role is $60,700 to $93,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.

Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values-excellence, integrity, and respect-guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world. We are currently seeking a Claim Center Operations Representative to join our North America Claim Operations Team. This position will report directly to the Claims Operations Manager and will be responsible for providing essential support to the claims process. The candidate must work from one of our Claim Centers in Phoenix, Arizona or O'Fallon, Missouri. You will play a crucial role in supporting our claims adjusters and their leadership. This in-office position involves a variety of duties that are critical to the smooth operation of our claims process. You will assist with administrative duties, conduct research, route inquiries, and contribute to the overall success of the Claims Operations team. Key Responsibilities: Manage high-volume work requests while ensuring adherence to service-level agreements and turnaround time expectations, this includes accurate documentation of actions in the respective systems & databases. Ability to adapt quickly to new processes and technology, which can include maneuvering between multiple system applications confidently to find information. Serve as a point of contact for internal stakeholders and business partners regarding claim operations-related inquiries. At times, this may require engaging with external and internal customers or business partners to help resolve service issues as needed. Support the Claims Operations Manager in executing on workflows to improve quality and minimize errors for support services. This includes identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements Qualifications: Skills and Experience Strong ability to work collaboratively within a team environment Advanced analytical abilities using logical practices to resolve work requests Basic understanding of administrative-type work and workflow management. Effective communication skills that foster collaboration and support team objectives. Proactive approach to problem-solving and willingness to take initiative. Experience in an insurance claim support environment is helpful High school diploma or GED required. Competencies Problem Solving: Approaches challenges logically and breaks down complex issues into manageable parts. Identifies root causes and develops insights to address problems effectively. Continuous Learning: Shows a strong desire to grow professionally by acquiring new skills and knowledge. Actively seeks out learning opportunities and embraces challenging assignments for personal development. Initiative: Proactively goes above and beyond job requirements. Works independently to meet objectives on time and is motivated to make a positive impact. Adaptability: Adjusts efforts in response to changing circumstances and is open to new ideas. Effectively prioritizes tasks and navigates uncertainty with ease. Results Orientation: Focuses on executing plans and achieving outcomes. Demonstrates perseverance in challenging situations and takes responsibility for results. Values Orientation: Embodies and promotes company values, acting ethically and with integrity. Collaborates effectively with others and fosters a team-oriented environment. Company Benefits Highlights: At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day of employment Health savings account (HSA) and flexible spending account (FSA) options Generous paid time off (PTO) 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition and education reimbursement to support lifelong learning Professional training and development programs Employee Stock Purchase plan

ESIS is seeking an Auto/General Liability Claims Representative to handle commercial claims for our client accounts. The Claims Representative under the direction of the Claims Team Leader, investigates and settles property damage claims promptly, equitably and within established best practices guidelines. Duties include but are not limited to: Under limited supervision, receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy's obligation to the insured depending on the line of business. Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information. Depending on line of business, may inspect and appraise damage for property losses or arranges for such appraisal. Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extent of the company's obligation to the insured under the policy contract. Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc. Sets reserves within authority limits and recommends reserve changes to Team Leader. Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions. Assists Team Leader in developing methods and improvements for handling claims. Settles claims promptly and equitably. Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims. Informs claimants, insureds/customers or attorney of denial of claim when applicable. At least two (2) years' experience handling Auto/General liability claims claims. Ability to work independently with limited direction from a Team Leader. Authoritative technical knowledge of claims handling and claims terminologies. Superior negotiation skills. Strong communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys etc. in a positive manner concerning losses. Strong knowledge of the company's products, services, coverages and policy limits, along with a solid understanding of claims best practices. Commanding knowledge of applicable state and local laws related to line of business handled. Superior customer service skills. An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam. The pay range for the role is $65,900 to $111,900. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.