Creative Community Services jobs

Therapeutic Foster Care Family Consultant TFC Family Consultant - 38k - 40k with Paid Medical insurance Reports to: Director of Therapeutic Foster Care (TFC) Department: Therapeutic Foster Care Creative Community Services, Inc. (CCS) is a nonprofit agency that has served Georgia's most vulnerable populations for over 40 years. We specialize in therapeutic foster care and provide services for children, teens, and adults with developmental and emotional needs. CCS recognizes that most children and adults we serve have experienced trauma. We are committed to a trauma-informed approach that focuses on healing, not just crisis management. Our goal is to help create safe, supportive, and resilient environments that prevent re-traumatization, foster permanency, and promote long-term stability for the children and adults in our programs. The preferred candidate for this role will have prior training or experience in understanding trauma and be open to working with management as CCS grows in trauma competencies with the support of outside consultants. All job responsibilities will center on understanding and responding to the effects of trauma in order to strengthen both staff and clients on the path toward permanency and healing. About CCS Creative Community Services, Inc. (CCS) is a nonprofit agency that has served Georgia's most vulnerable populations for over 40 years. We specialize in therapeutic foster care and offer services for children, teens, and adults with developmental and emotional needs. Position Summary The TFC Family Consultant is a key member of the TFC Clinical Team and plays a vital role in supporting youth placed in therapeutic foster care. This position serves as the primary coordinator for youth care plans, ensures therapeutic interventions are implemented, and supports foster families to create safe and healing home environments. Core Responsibilities Youth & Family Support Build supportive, therapeutic relationships with youth and foster families. Ensure placements are safe and conducive to each youth's growth and healing. Advocate for the needs of youth and help coordinate services across providers. Case Management Serve as primary coordinator of each youth's Individual Service Plan (ISP). Attend and participate in admission, ISP, and placement meetings. Ensure timely documentation of case notes, logs, ISPs, and incident reports. Monitoring & Documentation Conduct weekly check-ins with youth and foster families; meet jointly at least monthly. Maintain complete, up-to-date case files per CCS and state regulations. Utilize systems such as Extended Reach, SHINES, and Georgia Score for documentation. Team Collaboration Participate in regular supervision, unit meetings, and staff meetings. Engage in the agency's on-call rotation, including weekend coverage as assigned. Work collaboratively with other team members, service providers, and agencies. Compliance & Training Adhere to all CCS policies and procedures, including mandated reporting laws. Stay informed on Office of Regulatory Services rules and trauma-informed care practices. Maintain a valid Georgia driver's license, reliable transportation, and insurance. Qualifications Education & Experience Bachelor's degree in Human Services or related field required. Experience working with children and families, especially in therapeutic settings. Skills & Competencies Trauma-informed, solution-oriented, and family-focused approach. Strong written and verbal communication skills. Ability to manage stressful situations and make decisions within policy guidelines. Comfort working independently and collaboratively. Additional Requirements Must be at least 21 years old. Ability to pass background checks and meet all state and agency standards. Willingness to use a personal cell phone and vehicle for job duties. Physical & Practical Requirements Ability to perform essential job functions such as driving, walking, sitting, standing, speaking, and hearing. Must be emotionally stable and capable of managing the responsibilities of supporting vulnerable youth.

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - L&D Weekly Gross Pay: $1924.00 - $2124.00 Location: Brunswick, GA, United States Start date: 11/24/2025 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (3x12) Certifications: BCLS/BLS/NRP Titan Medical is looking for travelers to fill a Travel L&D position for a 13 week assignment in Brunswick, GA! Call Titan for additional details. (866) ###-####

Job Title: Customer Service Representative This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC) Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs. The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of individuals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat). Essential Duties and Responsibilities * Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs * Conduct service recovery or call de-escalation as appropriate * Use knowledge management tool to locate process or information needed to assist the customer * Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed * Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist * Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame * Maintain confidentiality of callers and protect sensitive information (personal data, medical data) * Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Supervisory Responsibilities This position has no supervisory responsibilities. Required Qualifications * Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC). * High school diploma or GED. * At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person). * Excellent written and oral communication skills. * Ability to work under pressure and handle stressful situations. * Strong technology skills, as well as ability to navigate multiple computer systems simultaneously. * Strong data entry/typing skills with a high degree of accuracy. * Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup. * Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Preferred Qualifications * Prior experience in a similar role with the VEO. * Experience working in a call center or contact center. * Experience working in a virtual environment. * Familiarity with the military and veteran community programs. Other Requirements * Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. * This position requires access to U.S. Government facilities and systems. U. S. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Ability to work both independently and as part of a team. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. * Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work. Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - Med Surg Weekly Gross Pay: $2086.00 - $2286.00 Location: Dothan, AL, United States Start date: 11/10/2025 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (4x12) Certifications: BCLS/BLS Titan Medical is looking for travelers to fill a Travel Med Surg position for a 13 week assignment in Dothan, AL! Call Titan for additional details. (866) ###-####

Creative Community Services (CCS) has been improving the quality of life for children, teens and adults with developmental disabilities and mental health needs, and their families, for over 30 years. CCS is seeking a dynamic new team member who shares this mission to join our team of Behavior Specialists in our SOAR program. The SOAR program at CCS is an ABA-based intensive behavior intervention and life skill development program for youth and adults with developmental disabilities and/or a mental health diagnosis. The Behavior Specialist will work as part of a team to support the behavioral needs of youth in therapeutic foster care and adults with developmental disabilities living in the community. Learn more about CCS and our mission at ******************* BCBA supervision available. Responsibilities include: · Developing and implementing ABA-based support plans for youth and adults with developmental disabilities and/or challenging behaviors. · Coaching parents, both foster and birth, in proactive ways to manage behaviors and improve relationships with the youth or adult in the home. · Working directly with clients to decrease inappropriate behaviors and increase skills. · De-escalating crisis situations · Work collaboratively with professionals from a variety of disciplines. · Teaching parents and other professionals about Applied Behavior Analysis (ABA) as it relates to the client. · Significant amount of travel, using own car · · Must be available for afternoon/evening work (after school hours) Qualifications: · Must possess the ability to establish a trusting rapport with youth, families, and staff · Bachelor's degree preferred in Applied Behavior Analysis, Special Education, Psychology, Social Work, or related field · Strong written and verbal communication skills and computer proficiency. · Previous experience working with people who have developmental disabilities and behavioral challenges · Problem solving ability · Possess the ability, flexibility, and maturity to render the duties and responsibilities required of this position

Job Title: Customer Service Representative **This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC)** Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs. The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of individuals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat). Essential Duties and Responsibilities Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs Conduct service recovery or call de-escalation as appropriate Use knowledge management tool to locate process or information needed to assist the customer Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame Maintain confidentiality of callers and protect sensitive information (personal data, medical data) Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Supervisory Responsibilities This position has no supervisory responsibilities. Required Qualifications Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC). High school diploma or GED. At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person). Excellent written and oral communication skills. Ability to work under pressure and handle stressful situations. Strong technology skills, as well as ability to navigate multiple computer systems simultaneously. Strong data entry/typing skills with a high degree of accuracy. Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup. Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Preferred Qualifications Prior experience in a similar role with the VEO. Experience working in a call center or contact center. Experience working in a virtual environment. Familiarity with the military and veteran community programs. Other Requirements Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. This position requires access to U.S. Government facilities and systems. U. S. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Ability to work both independently and as part of a team. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work. Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Registered Nurse (Developmental Disabilities) | Creative Community Services, Inc. Salary Range: $70,000-$72,000 The Registered Nurse (RN) reports to the Program Director and Clinical Supervisor and plays a key role in ensuring the health, safety, and well-being of individuals with developmental disabilities served by Creative Community Services, Inc. This full-time position requires travel within an hour of our Norcross office and the ability to work flexible hours as needed. The RN will provide clinical oversight, health care planning, medication training, and consultative support to staff, individuals, and families, while serving as a positive role model aligned with the mission and values of CCS. Essential Duties and Responsibilities Medical Oversight & Clinical Support Maintain a consistent caseload with regular home visits to individuals in Host Home and CA settings. Ensure all medications are properly examined for accuracy, storage, and expiration. Demonstrate sound clinical judgment and strong decision-making regarding the safety and care of individuals. Provide direct training and consultation on medication administration and disposal, health care planning, and recognizing signs of illness. Understand the use and management of psychotropic medications. Educate staff, including Community Assistants (CAs), Host Home Providers (HHPs), and Family Consultants (FCs), on medical best practices and individual care needs. Serve as a resource for the Critical Response Team (CRT) in navigating complex or urgent medical situations. Training & Documentation Conduct onboarding medical training for new HHPs and CAs, including instruction on Health Care Plans (HCPs), medication protocols, and clinical procedures. Complete and update annual Health Care Plans for each individual, collaborating with the individual, HHPs, and Family Consultants. Utilize the IDD/HRST Portal to document and monitor health information. Complete HRST training and perform annual ratings and updates as needed. Communication & Collaboration Maintain regular and responsive communication with individuals, family members, and team members to provide medical education and answer questions related to care and medication. Collaborate with interdisciplinary teams to ensure person-centered health support is integrated into overall care planning. Physical Requirements Ability to lift up to 50 lbs and perform essential job duties that include sitting, standing, walking, speaking, hearing, and driving. Must have a valid Georgia driver's license and reliable transportation. Other Duties Perform other job-related duties as assigned by supervisors. Confidentiality and Ethics Adhere strictly to CCS's policies on confidentiality, particularly regarding individual medical history, diagnoses, and treatment plans. Comply with agency policies, including the Corporal Punishment Policy, and demonstrate ethical and respectful interactions with all clients and staff. Qualifications Graduate of an accredited School of Nursing. Current licensure as a Registered Nurse in the State of Georgia. Minimum of one year experience in psychiatric or mental health nursing and one year of experience with medication management, preferably in a developmental disabilities setting. Strong communication, teaching, and interpersonal skills required. Comfortable working independently and in collaboration with multidisciplinary teams.

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - L&D Weekly Gross Pay: $2016.00 - $2216.00 Location: Statesboro, GA, United States Start date: 11/17/2025 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (3x12) Certifications: BCLS/BLS/NRP Titan Medical is looking for travelers to fill a Travel L&D position for a 13 week assignment in Statesboro, GA! Call Titan for additional details. (866) ###-####

Job Description Creative Community Services (CCS) has been improving the quality of life for children, teens and adults with developmental disabilities and mental health needs, and their families, for over 30 years. CCS is seeking a dynamic new team member who shares this mission to join our team of Behavior Specialists in our SOAR program. The SOAR program at CCS is an ABA-based intensive behavior intervention and life skill development program for youth and adults with developmental disabilities and/or a mental health diagnosis. The Behavior Specialist will work as part of a team to support the behavioral needs of youth in therapeutic foster care and adults with developmental disabilities living in the community. Learn more about CCS and our mission at ******************* BCBA supervision available. Responsibilities include: · Developing and implementing ABA-based support plans for youth and adults with developmental disabilities and/or challenging behaviors. · Coaching parents, both foster and birth, in proactive ways to manage behaviors and improve relationships with the youth or adult in the home. · Working directly with clients to decrease inappropriate behaviors and increase skills. · De-escalating crisis situations · Work collaboratively with professionals from a variety of disciplines. · Teaching parents and other professionals about Applied Behavior Analysis (ABA) as it relates to the client. · Significant amount of travel, using own car · · Must be available for afternoon/evening work (after school hours) Qualifications: · Must possess the ability to establish a trusting rapport with youth, families, and staff · Bachelor's degree preferred in Applied Behavior Analysis, Special Education, Psychology, Social Work, or related field · Strong written and verbal communication skills and computer proficiency. · Previous experience working with people who have developmental disabilities and behavioral challenges · Problem solving ability · Possess the ability, flexibility, and maturity to render the duties and responsibilities required of this position Powered by JazzHR vj Gq9hs9bv

Developmental Disabilities Case Management Job Description The Case Manager Family Consultant is responsible for the up keep of each Individual's chart, which houses complete records of the individual obtained at the time of referral and admission; to include, documentation of the work performed on the individual while in placement, and the charting of the Individual's progress while serving as the provider. · Provide written quarterly service plan reports on all assigned cases. · Participate in agency on-call rotation. This may include staffing coverage, transportation and all other duties assigned · The Family Consultant has monthly contacts with the individual and more if needed, at a minimum of one monthly contact in the community and in the home. · Participate in weekly supervision/follow-up with Family Consultant Supervisor. · Responsible for supervision of the direct care staff and individuals. · Provide copies of Fire Drills and Supervisory check lists to Family Consultant Supervisor · Serve as an advocate and teacher to the individuals. · Must attend Monthly Unit Meetings and Monthly Staff meetings. · Participate in the rotation of the CRT (Critical Response Team) as needed. · Report incidents to CCS Individual Advocate/FC Supervisor within 24 hours. · Develop an understanding of the DBHDD system. · Become familiar with the Office of Regulatory Services rules and regulations related to the DD department. · Provide support to the individual, their family and supervision of direct care staff. · Assist Individual in establishing valued social roles in the community. · Must have the ability to effectively write SOAP notes. · Case notes must be completed on Kaleidacare computer system and must be turned in to Supervisor for review in a timely manner. · Must follow policy and procedure accordingly to Creative Community Services, Inc. precepts · Ensure individuals attend social gathering and CCS events and provide transportation as needed · Coordination and/or providing transportation for individuals as needed. · Family consultant must attend DD social events and CCS company events. · Family consultant must complete 2 full days (9-5) in the office. · Family consultant must meet deadlines for all finance departments requirements which include timesheet, mileage, expense request, leave request and Medicaid billing. · Ensure Medicaid summaries are accurate and complete to deadline. · Filing is to be completed in a timely manner on a monthly basis or as documents is received. · Must adhere to CCS Dress Code. Do not wear jeans while out in the field completing visits. Jeans are to be worn on Fridays in the office only or during a filing/project day. · If coverage cannot be found for an individual on your caseload, you are responsible for providing the coverage. · Provide additional trainings to CA's should they need it. · Must submit daily task list and weekly calendar to Supervisors. · When flexing hours, you are still expected to complete 40 hours of work on a weekly basis. Should you not complete 40 hours of work a week, it is expected that you turn in leave request. · Inclement Weather protocol o In case of occurrence of hazardous weather, all community connections should have your number to contact you in regards to safety measures for the individuals on your caseload. You must contact staff and or families to assist in coordinating coverage, safety measures, precautions ect. · All other duties assigned. Desired Qualifications: The Family Consultant position requires an individual with an understanding and experience with foster care, developmental disabilities and applied behavioral analysis . This position requires a Bachelor's Degree in a Human Services field and/or experience working with special needs children and/or persons with developmental disabilities. This person will be required to analyze and react to difficult situations, often under considerable stress and pressures. Decisions will be guided by established policy and procedure. Powered by JazzHR OIbCWZbYsg

Job Title: Customer Service Representative **This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC)** Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs. The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of individuals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat). Essential Duties and Responsibilities + Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs + Conduct service recovery or call de-escalation as appropriate + Use knowledge management tool to locate process or information needed to assist the customer + Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed + Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist + Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame + Maintain confidentiality of callers and protect sensitive information (personal data, medical data) + Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Supervisory Responsibilities This position has no supervisory responsibilities. Required Qualifications + Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC). + High school diploma or GED. + At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person). + Excellent written and oral communication skills. + Ability to work under pressure and handle stressful situations. + Strong technology skills, as well as ability to navigate multiple computer systems simultaneously. + Strong data entry/typing skills with a high degree of accuracy. + Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup. + Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Preferred Qualifications + Prior experience in a similar role with the VEO. + Experience working in a call center or contact center. + Experience working in a virtual environment. + Familiarity with the military and veteran community programs. Other Requirements + Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. + This position requires access to U.S. Government facilities and systems. U. S. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: + Ability to work both independently and as part of a team. + Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. + Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. + Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. + Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. + Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. + Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work. Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c))

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - Med Surg Weekly Gross Pay: $1715.00 - $1915.00 Location: Albany, GA, United States Start date: 11/3/2025 Assignment length: 17 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Day (3x12) Certifications: BCLS/BLS/NIH Titan Medical is looking for travelers to fill a Travel Med Surg position for a 17 week assignment in Albany, GA! Call Titan for additional details. (866) ###-####

Job DescriptionTherapeutic Foster Care Family Consultant TFC Family Consultant - 38k - 40k with Paid Medical insurance Reports to: Director of Therapeutic Foster Care (TFC) Department: Therapeutic Foster Care Creative Community Services, Inc. (CCS) is a nonprofit agency that has served Georgia's most vulnerable populations for over 40 years. We specialize in therapeutic foster care and provide services for children, teens, and adults with developmental and emotional needs. CCS recognizes that most children and adults we serve have experienced trauma. We are committed to a trauma-informed approach that focuses on healing, not just crisis management. Our goal is to help create safe, supportive, and resilient environments that prevent re-traumatization, foster permanency, and promote long-term stability for the children and adults in our programs. The preferred candidate for this role will have prior training or experience in understanding trauma and be open to working with management as CCS grows in trauma competencies with the support of outside consultants. All job responsibilities will center on understanding and responding to the effects of trauma in order to strengthen both staff and clients on the path toward permanency and healing. About CCS Creative Community Services, Inc. (CCS) is a nonprofit agency that has served Georgia's most vulnerable populations for over 40 years. We specialize in therapeutic foster care and offer services for children, teens, and adults with developmental and emotional needs. Position Summary The TFC Family Consultant is a key member of the TFC Clinical Team and plays a vital role in supporting youth placed in therapeutic foster care. This position serves as the primary coordinator for youth care plans, ensures therapeutic interventions are implemented, and supports foster families to create safe and healing home environments. Core Responsibilities Youth & Family Support Build supportive, therapeutic relationships with youth and foster families. Ensure placements are safe and conducive to each youth's growth and healing. Advocate for the needs of youth and help coordinate services across providers. Case Management Serve as primary coordinator of each youth's Individual Service Plan (ISP). Attend and participate in admission, ISP, and placement meetings. Ensure timely documentation of case notes, logs, ISPs, and incident reports. Monitoring & Documentation Conduct weekly check-ins with youth and foster families; meet jointly at least monthly. Maintain complete, up-to-date case files per CCS and state regulations. Utilize systems such as Extended Reach, SHINES, and Georgia Score for documentation. Team Collaboration Participate in regular supervision, unit meetings, and staff meetings. Engage in the agency's on-call rotation, including weekend coverage as assigned. Work collaboratively with other team members, service providers, and agencies. Compliance & Training Adhere to all CCS policies and procedures, including mandated reporting laws. Stay informed on Office of Regulatory Services rules and trauma-informed care practices. Maintain a valid Georgia driver's license, reliable transportation, and insurance. Qualifications Education & Experience Bachelor's degree in Human Services or related field required. Experience working with children and families, especially in therapeutic settings. Skills & Competencies Trauma-informed, solution-oriented, and family-focused approach. Strong written and verbal communication skills. Ability to manage stressful situations and make decisions within policy guidelines. Comfort working independently and collaboratively. Additional Requirements Must be at least 21 years old. Ability to pass background checks and meet all state and agency standards. Willingness to use a personal cell phone and vehicle for job duties. Physical & Practical Requirements Ability to perform essential job functions such as driving, walking, sitting, standing, speaking, and hearing. Must be emotionally stable and capable of managing the responsibilities of supporting vulnerable youth. Powered by JazzHR kns EoCBO5C

Job DescriptionRegistered Nurse (Developmental Disabilities) | Creative Community Services, Inc. Salary Range: $70,000-$72,000 The Registered Nurse (RN) reports to the Program Director and Clinical Supervisor and plays a key role in ensuring the health, safety, and well-being of individuals with developmental disabilities served by Creative Community Services, Inc. This full-time position requires travel within an hour of our Norcross office and the ability to work flexible hours as needed. The RN will provide clinical oversight, health care planning, medication training, and consultative support to staff, individuals, and families, while serving as a positive role model aligned with the mission and values of CCS. Essential Duties and Responsibilities Medical Oversight & Clinical Support Maintain a consistent caseload with regular home visits to individuals in Host Home and CA settings. Ensure all medications are properly examined for accuracy, storage, and expiration. Demonstrate sound clinical judgment and strong decision-making regarding the safety and care of individuals. Provide direct training and consultation on medication administration and disposal, health care planning, and recognizing signs of illness. Understand the use and management of psychotropic medications. Educate staff, including Community Assistants (CAs), Host Home Providers (HHPs), and Family Consultants (FCs), on medical best practices and individual care needs. Serve as a resource for the Critical Response Team (CRT) in navigating complex or urgent medical situations. Training & Documentation Conduct onboarding medical training for new HHPs and CAs, including instruction on Health Care Plans (HCPs), medication protocols, and clinical procedures. Complete and update annual Health Care Plans for each individual, collaborating with the individual, HHPs, and Family Consultants. Utilize the IDD/HRST Portal to document and monitor health information. Complete HRST training and perform annual ratings and updates as needed. Communication & Collaboration Maintain regular and responsive communication with individuals, family members, and team members to provide medical education and answer questions related to care and medication. Collaborate with interdisciplinary teams to ensure person-centered health support is integrated into overall care planning. Physical Requirements Ability to lift up to 50 lbs and perform essential job duties that include sitting, standing, walking, speaking, hearing, and driving. Must have a valid Georgia driver's license and reliable transportation. Other Duties Perform other job-related duties as assigned by supervisors. Confidentiality and Ethics Adhere strictly to CCS's policies on confidentiality, particularly regarding individual medical history, diagnoses, and treatment plans. Comply with agency policies, including the Corporal Punishment Policy, and demonstrate ethical and respectful interactions with all clients and staff. Qualifications Graduate of an accredited School of Nursing. Current licensure as a Registered Nurse in the State of Georgia. Minimum of one year experience in psychiatric or mental health nursing and one year of experience with medication management, preferably in a developmental disabilities setting. Strong communication, teaching, and interpersonal skills required. Comfortable working independently and in collaboration with multidisciplinary teams. Powered by JazzHR hdm3reSWfl

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - Med Surg Weekly Gross Pay: $1620.00 - $1820.00 Location: Atlanta, GA, United States Start date: 12/1/2025 Assignment length: 7 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Day (3x12) Certifications: BCLS/BLS Titan Medical is looking for travelers to fill a Travel ICU position for a 8 week assignment in Atlanta, GA! Call Titan for additional details. (866) ###-####

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - L&D Weekly Gross Pay: $1590.00 - $1790.00 Location: Thomasville, GA, United States Start date: 12/1/2025 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Day (3x12) Certifications: NRP/BCLS/BLS Titan Medical is looking for travelers to fill a Travel L&D position for a 13 week assignment in Thomasville, GA! Call Titan for additional details. (866) ###-####

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - Med Surg Weekly Gross Pay: $2086.00 - $2286.00 Location: Dothan, AL, United States Start date: 11/10/2025 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (4x12) Certifications: BCLS/BLS Titan Medical is looking for travelers to fill a Travel Med Surg position for a 13 week assignment in Dothan, AL! Call Titan for additional details. (866) ###-####

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - Med Surg Weekly Gross Pay: $1590.00 - $1790.00 Location: Gadsden, AL, United States Start date: 11/17/2025 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (3x12) Certifications: BCLS/BLS Titan Medical is looking for travelers to fill a Travel Med Surg position for a 13 week assignment in Gadson, AL! Call Titan for additional details. (866) ###-####

WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on you-helping you build your profile to increase your chances of landing your perfect assignment. That includes developing your résumé, skills checklist and references. Travel Nurse RN - Med Surg Weekly Gross Pay: $1550.00 - $1750.00 Location: Chattanooga, TN, United States Start date: 1/12/2026 Assignment length: 13 Weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (3x12) Certifications: BCLS/BLS Titan Medical is looking for travelers to fill a Travel Med Surg position for a 13 week assignment in Chattanooga, TN! Call Titan for additional details. (866) ###-####