Under direct supervision, a Clinical Laboratory Assistant (CLA) performs a variety of record keeping duties and prepares routine specimens and performs ancillary tasks to support testing. Unpacks and records samples shipped in accordance with regulations and guidelines. Works with other team members to ensure timely and quality test results.
PRIMARY DUTIES AND RESPONSIBILITIES:
Duties and responsibilities regularly performed by and assigned to CLA levels I, II, III, and IV:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Maintains acceptable attendance and punctuality per the absence policy.
Assures quality customer service to all customers
Maintains accurate records and documentation. Performs data entry. Ensures donor, patient and employee confidentiality.
Prepares and maintains inventory.
Packs and ships supplies and/or specimens.
Maintains the cleanliness of equipment and work areas.
Assists in processing bio-waste, specimens, and micro-plates.
Performs receipt and preparation of samples, as directed.
Performs all other duties, at the discretion of management, as assigned.
Additional duties and responsibilities regularly performed by and assigned to CLA levels II, III, and IV:
Unpacks samples received from internal and external customers.
Accessions samples received for testing. Identifies unacceptable or missing samples, labels, or paperwork. Reports all discrepancies to the supervisor and assists with resolution.
Orders laboratory reagents and supplies.
Performs sample receipt, accessioning, handling, and disposition.
Assists with equipment maintenance.
Communicates pertinent information to customers, as directed.
Additional duties and responsibilities regularly performed by and assigned to CLA levels III and IV:
Resolves routine problems; recommends corrective action to management or nonroutine issues.
Investigates and resolves all shipping, receipt and labeling exceptions and reports to management as appropriate.
Oversees inventory of supplies and reagents.
Assists with management of data entry
Participates in performance improvement teams and training programs, as required.
Additional duties and responsibilities regularly performed by and assigned to CLA level IV:
May assist with coordination of workflow, training, and mentoring of support staff, as required.
Assists in the deviation management process.
Performs preventative maintenance on equipment and maintains accurate records.
Communicates with customers, vendors, and couriers to ensure quality service.
Ensures that appropriate Quality Assurance processes are in place.
Participates in Quality Improvement Teams.
REQUIRED QUALIFICATIONS:
Education: High School diploma or equivalent required.
Valid in-state driver's license, where applicable, required.
CLA Level II - Must possess demonstrated competency in all CLA I and II tasks.
CLA Level III - Must possess at least 1 year of clinical laboratory experience and demonstrated competency in all CLA II and III tasks.
CLA Level IV - Must possess at least 1 year of clinical laboratory experience, including previous experience as a Clinical Laboratory Assistant at CTS and demonstrated competency in all CLA I, II, III, and IV tasks.
PREFERRED QUALIFICATIONS:
Trainer Certification is preferred, but required for CLA IVs in Plasma Services.
SKILLS AND ABILITIES:
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Must have analytical, statistical, personal organization, and problem-solving skills.
Must have proficient computer skills.
Ability to think strategically and independently.
Effective oral and written communication skills. Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely.
Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.
Able to organize, prioritize, and execute a variable workload and multiple priorities.
Ability to work in a team environment and participate as an active team member.
Ability to comprehend and apply clinical laboratory procedures and theory.
PHYSICAL & TRAVEL REQUIREMENTS:
5+ hours per shift: Sitting, Standing, Handling, Finger Dexterity, Pinching
3- 5 hours per shift: Lifting to 40 pounds
Up to 3 hours per shift: Walking, Climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, pinching, lifting/carrying/moving items up to 40 pounds, handling, finger dexterity, driving, push/pull up to 40 pounds.
Travel:
INTERNAL ADVANCEMENT STATEMENT
In order to be considered for advancement to the next CLA level, employees must possess the required qualifications, skills, and abilities as stated in the AND regularly demonstrate the qualities and behaviors commensurate with our CTS mission, vision, and values.
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Creative Testing Solutions is an Equal Opportunity Employer.
Additional Job Details:
Shift 1
Wednesday to Saturday 9:00 AM to 7:30 PM
Creative Testing Solutions is an equal opportunity employer.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@mycts.org to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
Please see the below information about applicant rights and our commitment to compliance:
EEO is the Law
EEO is the Law Supplement
Pay Transparency
e-Verify
All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
$28k-35k yearly est. Auto-Apply 13d ago
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Senior Workday Administrator
ESS Companies 4.3
Scottsdale, AZ job
We are seeking a highly skilled Sr. Workday Administrator to join us to drive the design, configuration, and optimization of our Workday platform across multiple modules, including Core HCM, Advanced Compensation, Benefits, Absence, Recruiting, Performance Management, and Learning. In this role, you will serve as a trusted consultant and system expert, partnering with functional leaders and stakeholders to identify opportunities, implement advanced solutions, and enhance the employee experience.
You will play a critical role in shaping the future of our Workday ecosystem by leading complex technical configurations, driving process improvements, and ensuring the system evolves to meet changing business needs. Acting as the primary expert for Workday enhancements, you will proactively evaluate system performance, analyze data and integrations, and stay ahead of Workday product releases to leverage new features and capabilities. This position requires a strategic mindset, technical expertise, and the ability to collaborate across teams to deliver impactful, scalable HR technology solutions.
Key Responsibilities:
Lead the design and implementation of advanced configurations across multiple Workday modules, including but not limited to Core HCM, Advanced Compensation, Benefits, Absence, Recruiting, Performance Management and Learning.
Serve as a key consultant and system expert, providing strategic solutions via exceptional communication to internal stakeholders
Act as the primary technical expert for future Workday improvements, collaborating with cross-functional teams to gather requirements and provide solutions for complex business challenges.
Identify areas of improvement by proactively analyzing Workday reports, processes, applications, integrations, and user interfaces to drive continuous improvement and optimize business processes to meet evolving business needs
Remain knowledgeable of the Workday roadmap and upcoming product releases, reviewing release notes, assessing new features and understanding the impacts to business processes and basic changes in functionality.
Qualifications:
4-5 years of Workday Configuration experience.
Exceptional communication and interpersonal skills, capable of working independently and collaboratively within a team environment.
Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.
$61k-105k yearly est. 1d ago
Manual Machine Operator
Prismhr 3.5
Tucson, AZ job
Manual Machine Operator - Tucson, AZ
Compensation: $20-$28/hour
Employment Type: Full-Time (Regular Business Hours)
Department: Machine Shop
Reports To: Plant Manager, Production Department
Who We Are
At Industrial Tool, Die and Engineering, precision is our passion. With decades of experience behind us, we've built a reputation for delivering top-tier components to industries where details matter-like aerospace and advanced manufacturing. We combine old-school craftsmanship with modern innovation, and we're proud of the team that makes it all happen.
If you're someone who takes pride in doing things right the first time, enjoys hands-on work, and thrives in a team that values quality and skill, then you'll fit right in here.
The Opportunity
We're looking for a talented Manual Machine Operator to join our production floor. You'll work with manual lathes, mills, grinders, and ProtoTrak systems to bring precision parts to life. From set-up to final inspection, you'll play a key role in delivering the quality our clients expect.
What You'll Do
Operate manual machines to produce precision components
Set up jobs and verify dimensions using high-precision tools
Read and interpret technical blueprints and work instructions
Select and maintain proper tooling for each job
Complete documentation accurately (job logs, SPC forms, etc.)
Collaborate with the team to hit production targets and maintain quality
What You Bring
High school diploma required; trade school or apprenticeship preferred
5+ years of experience in a machine shop environment
Strong blueprint reading and mechanical problem-solving skills
Knowledge of machining speeds, feeds, and MIL-SPEC standards
Ability to lift up to 50 lbs and work in a typical machine shop setting
Proficiency in machine shop math and basic trigonometry
Clear communication skills and a team-oriented mindset
Why Join Us
Competitive pay and full-time stability
Work with a team that values skill, quality, and collaboration
Be part of a company with a legacy-and a future
Opportunities to grow your craft and contribute to something meaningful
Ready to Apply?
If this sounds like the kind of shop you'd be proud to work in, we'd love to hear from you. Send us your resume and tell us a bit about your experience. Let's build something great-together.
$20-28 hourly 5d ago
Director of Asset Management
Prismhr 3.5
Phoenix, AZ job
🎯 Director of Asset Management - Commercial Real Estate Credit
The Opportunity: Lead Credit Performance & Workout Strategy
A leading private equity real estate firm is seeking a decisive, credit-first leader to join its high-performance, entrepreneurial team in Phoenix as the Director of Asset Management.
This is a critical, hands-on leadership role overseeing the performance of the firm's commercial real estate credit platform, specifically managing a portfolio of transitional and bridge loans. You will be the central figure responsible for identifying early risk indicators, driving proactive borrower engagement, and executing complex workout and REO resolution strategies.
If you thrive where speed, expert judgment, and precision are paramount-and you are fluent in complex loan structures and risk management-this is your chance to drive meaningful outcomes for investors.
Key Responsibilities & Impact:
Portfolio Management & Risk: Manage and monitor a portfolio of commercial bridge and structured loans, identifying early risk indicators and implementing timely corrective actions.
Workout Execution: Direct high-stakes workout strategies for underperforming or defaulted assets, including restructures, deed-in-lieu, foreclosure, and active REO management.
Cross-Functional Leadership: Partner with legal, servicing, accounting, and investment teams to streamline decision-making, coordinate external counsel, receivers, and maximize recovery.
Reporting & Analytics: Drive real-time visibility and reporting accuracy through robust KPI tracking, cash flow analysis, and performance dashboards.
Origination Feedback: Provide actionable feedback loops to credit and underwriting teams to strengthen new loan origination discipline.
What Defines Success (Performance Profile):
Experience: 8+ years in commercial real estate asset management on the credit side (lender, debt fund, or special servicer experience is ideal).
Expertise: Proven experience handling loan restructures, defaults, and REO processes. Strong understanding of bridge lending and CRE loan documentation.
Mindset: A credit-first thinker and a calm problem-solver who thrives in "messy" workout situations.
Technical Skill: Advanced Excel and portfolio analysis skills (Power BI and Argus experience preferred).
Education: Bachelor's degree in Finance, Real Estate, or related field (MBA or CFA a plus).
Compensation & Culture:
Compensation: Competitive base salary and performance-based bonus structure.
Premium Benefits: Enjoy an Unlimited Vacation Policy, Medical insurance, and a 401(k) plan with a company match.
Culture: Join a collaborative, ego-free, and professional environment where leadership is accessible daily. The team is committed to continuous improvement, integrity, and operational excellence.
We are seeking candidates who desire to work on-site in Phoenix, AZ, and contribute actively to a high-performance, entrepreneurial culture.
$137k-210k yearly est. 1d ago
Call Center Representative
Sunrise Systems, Inc. 4.2
Remote or Phoenix, AZ job
Call Center Agent
Remote - The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.
Phoenix AZ
100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson
Pay:$20/hr
6 Months from projected start date
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day
orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within
our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Attendance is critical as learning and applying knowledge is continuous for this role.
Fully remote position
Candidates MUST have 1 year of recent call center experience.
The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.
looking for more candidates that are Spanish speaking.
Position Description:
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Skills Preferred:
Spanish-speaking
Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call
center.
National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:
Experience with participating in process improvement activities, basic math skills, history of working in banking.
Education Required:
High school diploma or equivalent
Education Preferred:
Associates Degree or higher
Additional Information:
This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture
alignment.
Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day
orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Attendance is critical as learning and applying knowledge is continuous for this role.
Fully remote position
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.
Short stint work history will likely not make it to the interview.
Call center history should not be switchboard operation/dispatch, transferring calls.
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.
Candidates MUST have 1 year of recent call center experience.
Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date.
$20 hourly 1d ago
Investment Analyst/Investment Associate
MacDonald & Company 4.1
Phoenix, AZ job
Macdonald & Company are proudly partnered with a global Private Equity Real Estate firm to appoint an Investment Analyst or Associate from an Investment Banking background.
The firm are a global investor and developer of commercial real estate, with their headquarters based in Phoenix, Arizona. They have $1.8B in AUM across their investments that include Multifamily Apartments and Industrial Properties.
The Role
The Analyst/Associate will play an integral role in shaping investment decisions, diving into complex real estate opportunities and translating data into actionable insights. This is a hands-on position for someone who thrives in a fast-moving environment, enjoys problem-solving, and takes pride in producing polished, accurate work.
Key Responsibilities
Support senior investment professionals with sourcing, assessing, and tracking investment opportunities across diverse real estate asset types
Build and maintain financial models and cash-flow projections
Draft investment summaries, offering packages, marketing collateral, and other materials required for transactions
Work closely with internal groups such as asset management and accounting to support deal execution
Conduct market research and keep internal databases updated with relevant economic and real estate metrics
Qualifications
Investment Banking background as an analyst or associate
Familiar with financial modeling concepts (IRR, DCF, NPV) and capable of advanced quantitative analysis
Strong proficiency in Excel, Word, and PowerPoint
Exceptional written and verbal communication skills for interaction with internal teams and external partners
Highly organized, able to manage multiple priorities, and equipped with strong analytical capabilities and meticulous attention to detail
Self-starter with solid problem-solving abilities
$62k-100k yearly est. 3d ago
Account Executive - Office Technology & Managed IT Services
Fruth Group 3.6
Phoenix, AZ job
Outside Sales Executive - Rebuild Your Career With Stability and Unlimited Income | Fruth Group
is an onsite "Outside Sales Position" for candidates wanting a sales career.
Looking for More Than a Job? Build a Real Career With Flexibility, Purpose, and Financial Security
If you're ready to transition into a professional career that rewards your work ethic, relationship skills, and determination while providing the stability and income your family deserves, this opportunity is for you.
Fruth Group is a debt-free, $30M Arizona technology company seeking motivated professionals who are ready to start fresh in B2B sales. We specialize in Office Equipment, Managed IT Services, Cybersecurity, Document Management, and Managed Print Services for Arizona businesses.
We know you bring valuable skills from previous roles-such as customer service, problem-solving, organization, and resilience-and we're committed to training you in professional sales, enabling you to build long-term financial security.
Why This Role Works for Career-Changers
Many successful salespeople didn't start in sales. They came from healthcare, education, hospitality, retail management, or administrative roles. What they had in common: strong people skills, determination to succeed, and readiness to learn something new.
We provide the training, support, and structure you need to transition successfully-and the unlimited earning potential to build the life you want for yourself and your family.
What Fruth Group Offers You
Base salary PLUS uncapped commissions-your income grows with your effort
Comprehensive professional sales training (no prior sales experience required)
Protected territory with warm leads and existing client relationships
Flexible schedule management-you control your daily calendar once you're trained
Full benefits: medical insurance, 401(k) retirement plan, paid vacation and holidays
Expense reimbursement for client meetings and business development
Supportive team culture that celebrates wins and helps you through challenges
Career advancement opportunities based on performance, not politics
Local Phoenix territory-no extended travel away from home
President's Club trips and bonus incentives for top performers
What You'll Do
As an Outside Sales Executive, you'll help Arizona businesses solve real operational challenges using technology solutions. This is consultative, relationship-based sales-not high-pressure tactics or pushy cold calling.
Your responsibilities include:
Meeting with business owners and decision-makers in your assigned territory
Understanding their challenges and identifying solutions from our service portfolio
Presenting technology recommendations that improve efficiency and reduce costs
Building trusted, long-term client relationships
Managing your sales pipeline and meeting monthly goals
Working with technical teams to ensure smooth implementation for new clients
Who Succeeds in This Role
We're looking for professionals who:
Have strong interpersonal and communication skills
Are organized, self-motivated, and comfortable working independently
Bring persistence and resilience-you don't quit when things get tough
Want to be coached and are willing to learn new skills
Have previous customer-facing experience (any industry)
Possess a car and a valid driver's license for local territory coverage
Are you ready to commit to professional growth and consistent effort
Backgrounds that translate well: healthcare, teaching, hospitality management, retail supervision, administrative coordination, customer service leadership, bartenders, food servers, real estate, nonprofit work-any role where you managed relationships, solved problems, and delivered results.
What Realistic Earnings Look Like
Training period (first 90 days): Base salary while you learn and close initial deals
Months 4-12: $55K-$75K total compensation as you build momentum
Year 2-3: Top performers earn $90K-$130K+ with established territories
Year 3+: Top performers earn $110K-$200K+ with established territories and accounts
Your income is directly tied to your effort. The harder you work and the more value you bring to clients, the more you earn. No caps. No ceilings.
About Our Culture
We're a locally-owned Arizona company that values people over politics. Our team includes former teachers, nurses, retail managers, and military veterans who found their calling in B2B sales. We support one another, celebrate wins together, and maintain a work environment founded on respect and collaboration.
We understand that life happens-especially when you're managing a family. We provide structure while respecting the need for flexibility to handle personal responsibilities.
Location and Role Details
Full-time position with local territory assignment based in one of four locations we have available. Phoenix | Tucson | San Diego | Yuma
Field sales role with daily client meetings (not remote or desk-based)
Background check and drug screening required
Equal Opportunity Employer
Ready to Take Control of Your Career and Income?
If you're prepared to invest in yourself, learn professional sales skills, and build long-term financial stability for your family, we want to hear from you.
Send your resume (PDF or Word format) to ********************** with "Career-Change Sales Position" in the subject line. Include a brief note about why you're interested in transitioning to sales. We'll contact qualified candidates directly.
$49k-79k yearly est. 5d ago
People Strategy Specialist
Nava 4.0
Remote or California, MO job
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault‑tolerant cloud infrastructure. We bill for our time, offering our expertise and problem‑solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human‑centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
The People Strategy Specialist supports the effective delivery of key People Operations programs that enhance performance management, employee experience, professional development, team health, and overall organizational effectiveness at Nava. Reporting to the Head of Strategy, Analytics & Organizational Health, this role provides high‑quality coordination, communications, and systems and data support across core initiatives including performance cycles, engagement and onboarding surveys, job architecture, and leadership programs.
The People Strategy Specialist responsibilities are in support of Nava's values: Be Active Stewards, Delivery Over Dogma, Build Together, Innovation Requires New Perspectives and Progress Takes Work.
What you'll do
Support setup, execution, and updates to performance cycles (e.g. 90‑day, annual 360 review, succession planning, promotion) in Lattice.
Manage communication schedules, participant tracking, and system updates during review and promotion cycles.
Serve as point of contact for professional development requests and budget tracking.
Maintain program tracking, communications, and policy documents in Eden and Sage.
Coordinate communications for engagement, pulse, onboarding, and exit surveys (Slack and Qualtrics) and support on logistics.
Pull data and assist with cleaning and maintenance, distribute dashboards, and support system reminders.
Track participation and support continuous improvement of employee experience and listening programs.
Maintain and update documentation, including job descriptions and competency tracks.
Monitor Workday for new role creation or changes; update supporting systems and internal documentation accordingly.
Coordinate with hiring and People Ops teams to ensure accurate job setup and records.
Support execution of leadership initiatives, including communications and event coordination.
Assist with drafting internal communications and supporting team health diagnostics and action planning tools.
Maintain documentation and tracking related to org development activities.
Other duties as required.
Required skills
3-5 yrs experience in performance management, employee experience, or related areas
Bachelor's degree or equivalent experience
Experience coordinating people programs or operations, including survey logistics, communication scheduling, or performance review processes
Working knowledge of data analytics, including experience with reporting, data cleaning, basic dashboard support, and light troubleshooting. Ability to interpret and work with data effectively
Excellent organizational skills, attention to detail, and ability to manage multiple streams of work simultaneously
Very strong written communication skills, including experience drafting internal client‑facing resources
Ability to work effectively in a distributed team environment with strong collaboration and follow‑through
Demonstrated ability to handle sensitive data with discretion and professionalism
Desired skills
Experience with People systems like Workday, Lattice, Eden, and Qualtrics strongly preferred
Familiarity with compensation structures, competency frameworks, or job architecture
Comfort with project tracking tools like Jira
Professional services or consulting experience
Strong proficiency in GSuite, Slack, Zoom, and Apple computers
$70,000 - $80,000 a year
Other requirements
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn't require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage - comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost
Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus - when Nava meets its goals, eligible employees receive a performance‑based annual bonus
Parental leave - paid time off for new parents, plus weekly meals delivered to your home
Wellness program - full platform offering physical, mental, & emotional health resources & support tools
Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program
Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest
401(k) match - Nava matches 4% of your salary to support your retirement savings plan
Flexible work - remote‑first environment with flexibility built around your schedule and responsibilities
Home office setup - company laptop & setup assistance provided via Staples for remote work needs
Utility support - monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities - internal training programs and resources to help grow your professional skills
Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus - get rewarded when you refer great people who join the Nava team
Commuter benefits - pre‑tax commuter programs to support in‑office travel when applicable
Supportive culture - A collaborative and remote‑friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.
Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
#J-18808-Ljbffr
$70k-80k yearly 4d ago
Electrical Project Executive
ITP (International Talent Partnership 4.6
Kansas City, MO job
About the Company
A nationally operating electrical contractor headquartered in the Midwest is seeking a Project Executive to support continued growth across large-scale electrical projects nationwide. This employee-owned organization is forecasting approximately $400M in revenue next year and employs over 1,200 field electricians alongside a strong operational and project management team. Operating as a 100% ESOP, the company is widely recognized for its long-term stability, strong leadership, and exceptional retirement benefits. Employees benefit from substantial annual profit-sharing contributions, making this firm one of the most financially rewarding electrical contractors for long-term career growth.
Projects span multiple high-demand markets including automotive manufacturing, power generation, data centers, healthcare, and food processing, with individual project values reaching $150M-$200M.
Position Overview
The Project Executive will provide senior-level leadership and operational oversight across complex electrical construction projects, supporting both local Kansas City work and select national projects. This role requires a seasoned electrical professional capable of overseeing large scopes of work, mentoring project teams, and maintaining strong client relationships.
The ideal candidate brings a hands-on leadership style, deep electrical construction knowledge, and a long-term mindset aligned with an employee-owned organization focused on longevity and cultural fit.
Key Responsibilities
Provide executive oversight for electrical projects from preconstruction through closeout
Lead and support multiple project teams across varied market sectors
Ensure projects meet schedule, budget, quality, and safety objectives
Partner with clients, engineers, and internal stakeholders to develop execution strategies
Mentor and support Project Managers operating in cradle-to-grave roles (estimating through delivery)
Support forecasting, financial controls, and operational planning
Represent the company with professionalism to owners, vendors, and industry partners
Promote a culture of accountability, safety, and long-term employee ownership
Qualifications
10+ years of electrical construction experience
Proven success managing large-scale projects ($50M+ preferred; exposure up to $150M+)
Strong background in industrial, power, data center, or healthcare electrical work
Experience leading and developing Project Managers and senior staff
Solid understanding of estimating, budgeting, and project financials
Willingness to travel based on project needs
Long-term career orientation with strong cultural alignment
Compensation & Benefits
Base salary of $170,000 - $200,000 dependent on experience
ESOP & profit-sharing contributions (retirement value often exceeding 50% of salary)
Performance-based bonus opportunities
Vehicle allowance for senior leadership roles
Health coverage through a comprehensive electrical industry health & welfare plan
Paid time off (typically 22 days)
Travel expenses fully covered (including per diem where applicable)
Exceptional long-term financial upside through employee ownership
$170k-200k yearly 3d ago
Corporate Recruiter
The Judge Group 4.7
Nashville, TN job
Our large Healthcare client is looking for a Corporate Recruiter to joint their team with experience recruiting for leadership in healthcare insurance spaces. Below are the details.
Hybrid onsite in Nashville TN
6 month contract
Pay rate: 70-75/hr W2
Description:
Recruits, interviews, and recommends placement of candidates from both internal and external sources. Maintains effective working relationships with all levels of company management to ensure adequate coverage of human resource needs. Consults with management to identify and recommend the most qualified candidates. Extends offers to selected candidates and may arrange for relocation. Stays informed of developments in wages and salaries, employee benefits, and general human resource policies.
JOB REQUIREMENTS:
*Bachelor Degree in Human Resources or Business and 7+ years of recruiting experience in staffing or corporate HR
*Experience with one or more applicant tracking systems, sourcing techniques and developing candidate databases
*Experience directing activities of recruiters that are supporting talent acquisition initiatives.
PREFERRED JOB REQUIREMENTS:
Demonstrated Workday ATS experience
Demonstrated Corporate recruiting experience
Healthcare Insurance experience
Executive recruitment experience
Project management skills and proven experience in defining solutions and process improvements impacting a recruiting organization.
Knowledge of local, state and federal regulations
Experience in developing and applying a sourcing strategy approach for hard to fill roles which results in a diverse slate
Proven experience in building relationships and apply business knowledge to recruiting approach
Demonstrated experience in analyzing, developing, and implementing Enterprise Talent Acquisition strategies, procedures, methodologies, and best practices.
Project volunteerism - could volunteer to be a project lead as a developmental project
Support Recruiters/Sr. Recruiters/ Lead Recruiters in development of campaigns and marketing to pipelines
Experience partnering with managers and executives in their hiring process.
Negotiation skills which may include vendor agreement experience.
Ability to plan, design and administer talent acquisition practices across all divisions.
Comfort level with Applicant Tracking Systems (ATS) and other HRIS systems.
Ability to define and adjust sourcing and recruiting approach and work with hiring managers to improve results
Initiative, analytical ability, planning and organizational skills.
Ability to work independently with little oversight.
PC proficiency to include Word, Excel, PowerPoint, Access, and Lotus Notes.
$46k-63k yearly est. 5d ago
Project Assistant
Spectraforce 4.5
Kansas City, MO job
This position is responsible for performing general administrative, office support for company projects.
Duties may include:
Keep and maintain project files.
Maintain project e-mail box.
Document control - data entry.
Track projects and produce monthly progress reports.
Work with specs, changes and finalizing.
Facilitate questions regarding projects and research information.
Maintain tracking system for projects.
Record minutes from Project Manager meetings.
Answer phones and direct calls.
Read and sort incoming mail.
Collect bills/invoices.
Type memos, correspondence, reports, and other documents.
Make travel arrangements.
Prepare outgoing mailings and labels, including emails and faxes.
Organize and maintain filing system.
Coordinate client or vendor lunches, including set-up and clean-up.
Reserve conference rooms.
Coordinate with internal support departments.
Order and maintain supplies.
Arrange equipment maintenance or set-up.
Keep the department calendar and roster.
Occasional project assistance for managers.
Assist in Power point presentations.
Utilize Access to store and retrieve data.
Help coordinate clerical needs of special projects.
Complete weekly timecards.
Make copies of printed material.
Additional duties as assigned by supervisor to assist in the overall success of the group and company.
Requirements:
High School degree or equivalent.
Minimum 3 years office/clerical experience.
An advanced knowledge of Microsoft Word, Excel, Access, and PowerPoint required.
Excellent organization skills, attention to detail, communication skills and ability to handle multiple tasks.
Some college coursework preferred.
Backgrounds that tend to translate well include roles involving coordination, logistics, customer-facing work, or managing multiple priorities in fast-paced environments.
Professional maturity and the ability to stay organized under pressure are key.
Microsoft Office experience is a must!
$30k-44k yearly est. 1d ago
Phlebotomy - Phlebotomist II
Eteam Inc. 4.6
Festus, MO job
Job Title: Phlebotomist II Pay Rate: $22.00 - $25.00 Hourly on W2 Duration: 2+ Months (with possible extension) Shift: 7:30am -4:00pm The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
Training locations may vary based on trainer availability.
Required Education:
High school diploma or equivalent REQUIRED.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience:
THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
Minimum 2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience.
$22-25 hourly 2d ago
Portfolio Administrator
The Desco Group, Inc. 4.2
Saint Louis, MO job
The DESCO Group is seeking a proactive and detail-oriented Portfolio Administrator to join our Property Management & Leasing team. As a liaison between property management and leasing, the Portfolio Administrator will support to property managers and leasing brokers to facilitate timely and accurate handling of transactions from inception with leasing through to the transition and ongoing handling in property management.
Key Responsibilities:
Property Management
Coordinate with Property Managers in obtaining proposals for Fall / Spring Maintenance, including power washing, hydro flushing, gutter and roof cleaning
Assist with creating MSAs, Addendums and one-off contracts for services
Assist as-needed with diligence required with onboarding and offboarding of properties
Collect and update COIs from tenants, review for compliance and update database
Collect and maintain data on properties including HVACs, grease traps, hydroflushing, etc.
Back up to Property Administrator on vendor invoice coding and utility invoices
Partner with Property Managers on implementation and tenant adoption of technology solutions that streamline payment and communication
Leasing Team
Provide support to leasing brokers during the deal cycle to facilitate new leases, renewals, outlot sales, amendments, on assigned portfolio including diligent follow up
Prepare, edit and distribute emails, correspondence, spreadsheets and presentations between Leasing, Property Management, and Construction, and coordinate to ensure completion of LL work with diligent and detailed follow up on key dates such as obtaining permits, commencing construction and completion, including obtaining and tracking tenant COIs. Maintain tracking spreadsheet.
Update site plans for the Leasing Team through BuildOut and post on website.
Prepare and send email blasts with marketing materials.
Manage social media accounts
Administer Vacancy Program to include completion of a Suite Fact Sheet including: As-built space plan, existing HVAC report, existing electric, bathrooms reports, etc. and partner with construction on estimates Collect and update sales reports from tenants for use in budgeting and renewal negotiations; compile and prepare sales reports by property
Qualifications
Bachelor's degree or equivalent business office experience.
3+ years in commercial real estate (property management, leasing admin, or executive assistant).
Proficiency in Microsoft Office and ability to learn industry software.
Strong initiative, organizational skills, and attention to detail.
Excellent communication, collaboration, and interpersonal skills.
Adaptable, curious, and solution-oriented.
Working Conditions
Professional office environment with desk-based work.
Ability to lift up to 20 lbs.
DESCO's benefits:
A collaborative, team oriented environment
Supportive, transparent leadership
Well established, tenured organization
Competitive salary with annual bonus potential
Health, Dental, Vision insurance
Health Savings Account Contribution
401k benefits with employer match and profit sharing contributions
Short-Term Disability
Personal time off as well as additional holiday pay
$41k-73k yearly est. 5d ago
Healthcare Business Analyst
Sogeti 4.7
Phoenix, AZ job
Healthcare Business Analyst - Application Enhancements (Salesforce)
The Healthcare Business Analyst will support digital application enhancement initiatives across CRM platforms built on Salesforce. This role partners closely with product owners, technical teams, and cross‑functional business stakeholders to translate business needs into scalable, high‑quality solutions. The ideal candidate combines strong analytical thinking, user‑journey understanding, and hands‑on experience with modern CRM platforms.
Key Responsibilities:
Requirements & Analysis
Conduct detailed requirement‑gathering sessions with business and technical stakeholders.
Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications.
Analyze current‑state systems and propose optimized future‑state workflows.
Facilitate grooming, prioritization, and backlog management for enhancement features.
Platform‑Specific Responsibilities - Salesforce (CRM & Experience Cloud)
Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components.
Work with admins and developers on configuration, automation, workflows, validations, and integration changes.
Support data quality improvements, data mapping, and field‑level requirement clarifications.
Review and verify functional test cases related to Salesforce enhancements.
Project Execution & Delivery
Partner with product owners on roadmap planning, release planning, and prioritization.
Collaborate closely with UX, QA, engineering, and architecture teams.
Support UAT planning, test execution, and defect triage.
Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams.
Required Skills & Qualifications
Core Business Analysis Skills
Healthcare domain experience.
Strong experience in requirements elicitation, documentation, and stakeholder engagement.
Proficiency in creating user stories, process maps, data flows, and functional specifications.
Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions.
Experience working in Agile/Scrum delivery frameworks.
Technical & Platform Skills
Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations).
Understanding of REST/SOAP APIs, integrations, and data mapping concepts.
Familiarity with CRM governance and usability standards.
Tools & Methodologies
Experience with Jira/Azure DevOps for backlog management.
Ability to work with UX teams using wireframes and prototypes.
Ability to create test plans, support UAT, and validate delivered functionality.
Soft Skills
Excellent verbal and written communication skills.
Strong stakeholder management across business and technical teams.
Ability to work independently and drive clarity in ambiguous environments.
Analytical mindset with attention to detail and follow‑through.
Preferred Experience
Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments.
Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences.
Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Medical, Prescription, Dental & Vision Insurance
Life Insurance
100% Company-Paid Mobile Phone Plan
3 Weeks PTO + 7 Paid Holidays
Paid Parental Leave
Adoption, Surrogacy & Cryopreservation Assistance
Subsidized Back-up Child/Elder Care & Tutoring
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
Disaster Relief Programs
About Sogeti
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | *************
Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant **************************************************************************
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$75k-105k yearly est. 5d ago
Administrative Assistant - Receptionist
I3 Infotek Inc. 3.9
Phoenix, AZ job
The Administrative Assistant - Receptionist will serve as the front desk point of contact providing professional customer service and administrative support to the Member Services division.
Key Responsibilities:
Greet and assist walk-in members in a professional and courteous manner
Provide basic responses to member questions and concerns (training provided)
Log incoming and outgoing mail accurately
Record and process incoming checks
Perform general administrative and clerical support tasks for the Member Services team
Maintain confidentiality and follow agency security procedures
Required Qualifications
Minimum 1 year of front desk/receptionist experience
High School Diploma or equivalent
Strong communication and interpersonal skills
Ability to work onsite, full-time
Must be local to Phoenix, AZ at time of submission
Available for in-person interview within 1 week of posting close
Able to start within 2 weeks of offer
Preferred Qualification
Certified Notary Public (Highly desirable but not mandatory)
$26k-33k yearly est. 1d ago
HR Project Management Specialist
Pyramid Consulting, Inc. 4.1
Phoenix, AZ job
Immediate need for a talented HR Project Management Specialist. This is a 06+ months contract opportunity with long-term potential and is located in Phoenix, AZ(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-95603
Pay Range: $55- $60/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Define project scope, objectives, and deliverables in collaboration with stakeholders
Create and manage project plans, timelines, and budgets
Monitor progress, identify risks, and implement mitigation strategies
Key Requirements and Technology Experience:
Minimum 5+ years of experience in HR project management or related role.
Proven track record of delivering HR projects successfully
Strong project management skills (planning, organizing, prioritizing)
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$55-60 hourly 5d ago
Data Center Project Manager
Delta System & Software, Inc. 4.1
Mesa, AZ job
Candidate Profile
Sector Experience: 3-7 years of direct experience in Data Center construction, mission-critical facilities, or heavy-scale industrial MEP projects.
Technical Foundation: Bachelor's degree in Construction Management, Electrical Engineering, or a related field (or equivalent field-based experience).
Build Knowledge: Strong ability to interpret construction drawings, electrical one-lines, and complex project schedules.
Project Toolset: Proficiency in project tracking metrics and construction management software (e.g., Procore, Bluebeam, or MS Project).
Communication: Ability to effectively communicate technical requirements to field crews and progress updates to project stakeholders.
Professional Qualifications
Required: Valid driver's license and a clean motor vehicle record for travel to various construction sites.
Preferred Certifications: PMP (Project Management Professional), CAPM, or OSHA 30-Hour Construction Safety.
Technical Interests: Familiarity with structured cabling, high-voltage power distribution, or industrial cooling systems.
$88k-121k yearly est. 4d ago
Configuration Analyst
Comrise 4.3
Columbia, MO job
Shift : Monday-Friday 8:00-4:30 CT (flexible hours)
What level of experience, certifications, and specific skills are required?
1. 1-3 years Genesys Cloud experience
2. Experience updating and maintaining data tables
3. Experience managing operating schedules and schedule groups.
Summary:
The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Maintaining the configuration management database.
Oversee the tracking, identification, and control of configuration items throughout their lifecycle.
Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements.
Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance.
Conduct monthly scans of all environments.
Maintain version control of operational configurations for hardware and software.
Participate in the selection and deployment of configuration management tools and systems.
Work closely with stakeholders to resolve configuration-related issues and discrepancies.
Stay current with industry trends and best practices in configuration management.
Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
Translates and documents requirements into detailed program designs to present to leadership
Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business.
Sphere of influence - Mid to upper management
Skilled at performing database queries of the application database to provide data
Committed to and supportive of all policies and procedures and the monitoring and enforcement of them.
Completes work independently with limited supervision.
Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.
Adheres to Code of Conduct.
Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals.
Strong attention to detail including proven ability to prioritize competing initiatives simultaneously.
Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics.
Ability to think tactically, persuade stakeholders, and execute methodically.
Knowledge of relational database structure and ability to monitor processing to identify issues preferred.
Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing).
Experience with Microsoft Excel, Teradata and SQL server preferred.
Creative, entrepreneurial approach to configuration/technology possibilities.
Knowledge of hardware and operating systems.
Proven ability to identify issues and recommend solutions to others.
Experience with all phases of complex projects, including ideation, development, and implementation.
Experience with creating and presenting reports to all levels of corporate structure.
Knowledge of Contact Center Configuration/Reporting/Dialer
Knowledge of the Genesys Cloud Platform preferred.
COMPETENCIES FOR THE ROLE:
Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management.
Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction.
Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles.
Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application.
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change.
Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations.
Project Management - Assesses work activities and allocates resources appropriately.
Organization - Proactively prioritizes needs and effectively manages resources.
EDUCATION:
Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required.
Equivalent relatable experience may substitute degree requirement.
EXPERIENCE:
5+ years of experience in related positions for Configuration/Contact Center
Healthcare/Contact Center/Genesys Cloud experience is preferred
$51k-68k yearly est. 5d ago
Client Service Associate
SGS Technologie 3.5
Memphis, TN job
SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.
SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!
Job Description:
Local candidates only to Memphis, TN. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire.
Work Schedule 10-7 CST with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period.
Responsibilities:
The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Memphis, TN office. They will report to the hiring manager. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists RJ branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc.
These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc.
The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day.
Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates.
The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Jared stated that their department focuses more on quality rather than quantity.
Job Duties:
Responsible for answering inbound calls from clients, while providing exceptional customer service
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
Document call activity using Raymond James' proprietary system (they will be expected to document while on the phone with the customer)
Responds to inquiries or complaints received through phone calls, orrespondence and/or face-to-face contact with clients concerning the bank's products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Must possess 2-3 years of recent customer service experience, ideally from a call center.
Must have the ability to type and be on the phone at the same time.
Ability to navigate through numerous systems at once
Experience using dual monitors
Proficient user with Microsoft Word, Outlook, and basic Excel
Ability to type at least 40 WPM
Exceptional customer service skills; easy to understand
Excellent verbal and written communication skills; ability to use proper grammar and spelling
Experience within the banking or financial services industry is preferred but not required
Minimum of a High School Diploma or equivalent
$49k-63k yearly est. 5d ago
Data Engineer
Meridian Technologies 4.2
Brentwood, TN job
Job Title: Data Engineer
Contract duration: 6 month contract with potential for extension or conversion
We are seeking a Senior Marketing Data & Activation Engineer to support the migration from Adobe Campaign Classic to the Zeta Marketing Platform by owning end-to-end marketing data pipelines, troubleshooting issues, validating data, and enabling reliable audience activation. This role requires strong SQL, Python, and expert Snowflake skills, experience with marketing or customer data engineering, and familiarity with Adobe Campaign, Zeta, or similar ESP platforms, along with the ability to translate business needs into technical solutions.
Responsibilities
Migration Data Validation & Parity (Phase 1)
Analyze and map ACC schemas to Zeta data structures
Validate audience parity between ACC and Zeta during parallel runs
Investigate and resolve audience count discrepancies
Ensure suppression, eligibility, and preference logic behaves consistently
Partner with IT and vendors to troubleshoot data issues affecting activation
Activation & Identity Governance (Post-Migration)
Monitor and maintain customer identity resolution across channels
Ensure opt-in, opt-out, and preference data remains accurate and consistent
Detect and address audience inflation, decay, or duplication
Support compliance and deliverability through clean audience hygiene
Personalization & Trigger EnablementPrepare and validate customer attributes and event data for:
Personalization
Triggered journeys
Lifecycle messaging
Build and support clean event modeling and trigger firing logic
Enable scalable use of behavioral and transactional signals
Measurement & Reporting ConfidenceReconcile performance data across:
Zeta
Adobe Analytics
Finance / Analytics outputs
Investigate tracking and attribution discrepancies
Support executive-ready explanations of performance changes
Validate event capture and downstream reporting logic
Experimentation & Test-and-Learn Support• Support audience split logic and control group design
• Enable clean test vs control measurement for journeys and triggers
• Assist in defining guardrails to prevent cannibalization or over-messaging
Requirements
Core Experience
• 5+ years of experience in marketing data engineering or ESP data roles
• Strong SQL skills (joins, deduplication, window functions) a must; other programming languages expected (Python, Apache Spark, HTML etc.)
•Hands-on Adobe Campaign Classic experience: (Custom tables, workflow-based data processing)
• Hands-on Zeta experience: (Audience and event modeling, identity resolution concepts, real-time vs batch data ingestion)
Integration & Collaboration
• Experience working alongside IT teams on APIs and data feeds
• Understanding of ESP data dependencies and activation impacts
• Ability to translate and resolve technical data issues
• Strong understanding of web and app event data concepts
• Working knowledge of APIs and JSON payloads (conceptual, not development)
• Experience working along side data science and analytics teams to activate AI/ML based campaigns
• Experience with event data from clickstream, apps, APIs etc.
• Ability to build and automate tracking and health reports
Preferred Qualifications:
• Familiarity with Movable Ink data feeds and ESP integrations
• Experience supporting experimentation or incrementality testing
• Strong documentation and data validation practices
• Retail or eCommerce marketing experience
• Reporting or dashboarding experience
• Experience collaborating with data science and analytics teams to productionize AI/ML models and support triggered communications
Screening questions:
Do you now or in the future require sponsorship (e.g. H-1B)? Y/N
EEO and ADA Statement:
Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
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