Credit and collection manager resume examples from 2026

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Updated March 26, 2025

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Credit and collection manager resume

Charles Hernandez

(860) 555-4146 | chernandez@example.com

Warren, NJ | 54766 S. Maple Rd. - 95530

Work experience

2016 - Present
Credit And Collection Manager, McKesson - Warren, NJ
- Approved and authorized credit limits, lines of credit and the release of hold on customer's accounts that suffered delinquencies.
- Reconciled the customer accounts impacting Contracts billed to date and paid to date.
- Approve and onboard new customer accounts based on credit qualifications.
- Process credit memos for returned goods or incorrect pricing or discount.
2015 - 2016
Collection Supervisor, McKesson - Warren, NJ
- Supervised evening part-time collection staff to ensure high level collections productivity.
- Reduced total delinquent accounts by 30% within 12 months.
- Updated contracts with insurance companies; resolved account discrepancies.
- Managed Business Office Collection staff to recover A/R in excess of $60,000,000 for the Children's Hospital of Minneapolis.
- Billed to various insurance companies using ICD-9, CPT, and HCPCS codes.
2014 - 2015
Accounts Receivable Specialist, McKesson - Warren, NJ
- Create customer accounts in SAP for third party collectors and reprocessed claims.
- Faxed IB copies to patients per their request about medical records via HIPPA Compliance Worked projects to maintain deadlines.
- Release of medical records to law offices representing patients.
- Worked with several insurance companies to ensure claims were paid in a timely fashion.
2004 - 2014
Credit And Collections Analyst, Citi - Warren, NJ
- Defined business and functional requirements for credit administration and portfolio management system, a repository of customers and loans data.
- Performed extensive credit analysis on financial information submitted by new applicants for the development of appropriate credit making decisions.
- Educate, explain credit line increase or decrease and resolve any issues with credit limits and negative results.
- Contacted delinquent accounts regarding past due balance.

Skills

Fdcpa
Loan Portfolio
Insurance Companies
Account Management
Travel Arrangements
Loan Applications
Medicaid
Credit Limits
Unpaid Claims
Medical Records

Education

Bachelor's Degree, Business (1995 - 1998)
DeVry University
Oakbrook Terrace,

Credit and collection manager resume

Kevin Sims

(640) 555-7116 | ksims@example.com

Charlotte, NC | 6657 S. Main St. - 22180

Work experience

2019 - Present
Credit And Collection Manager, Wells Fargo - Charlotte, NC
- Maintain loan agreement certifications and financial statements for borrower & guarantor logs.
- Perform analysis of credit reports and financial statements.
- Prepared mortgage, unsecured and secured loan applications to ensure proper compliance with ECOA, RESPA and HMDA regulations.
- Oversee customers accounts on a regular basis and analyze their credit risk and credit bureaus to ensure their financial security.
2018 - 2019
Collection Supervisor, Arrow Financial Services - Washington, DC
- Contacted clients via phone for payments on delinquent accounts.
- Analyze quality assurance data to identify trends and to develop and implement corrective action plans as appropriate.
- Conducted annual performance reviews for collection staff and provided feedback and disciplinary action as needed.
- Reduced average DSO from 35 days to 32 days by implementing changes to collections process.
- Reconciled delinquent accounts through outbound calling an excess of 100 customers daily with target quotas in place.
2016 - 2018
Credit Analyst, Ford Motor Company - Washington, DC
- Assess the impact of the borrower's financial position on existing and potential credit lines.
- Monitored the credit risk to mitigate loss exposure for a portfolio of dealerships.
- Analyzed and approved commercial loan applications on heavy and light duty trucks.
- Work closely with five branch offices to ensure review process was timely and completed accurately to consistently meet credit review timelines.
- Analyzed financial statements and prepared documents for the dealer credit file review/request.
2008 - 2010
Credit And Collections Analyst (Part-Time), Science Applications International ... - Washington, DC
- Reviewed orders caught in credit hold to determine customer's credit worthiness for extended credit.
- Utilized a credit scorecard to manage risk in the loan portfolio.
- Maintain confidentiality Verify insurance's through secured websites Bill insurance companies for payment of bills

Skills

Credit Checks
Credit Administration
Financial Performance
Daily Operations
Credit Limits
Financial Statements
Release Orders
Loan Applications
Credit Department
Credit Policies

Education

Bachelor's Degree, Business (2007 - 2010)
Strayer University
Washington,

Credit and collection manager resume

Sean Jones

(980) 555-7452 | sjones@example.com

Chicago, IL | 41866 W. Evergreen St. - 67677

Work experience

2011 - Present
Credit And Collection Manager, Rent-A-Center - Chicago, IL
- Travelled throughout assigned territory to call on regular and prospective customers to solicit orders.
- Collaborate with Store Manager and subordinates to locate delinquent accounts.
- Evaluated credit applications for approval on new accounts.
2007 - 2011
Credit Manager, NiSource - Columbus, OH
- Review financial statements and analyze sales revenue, cost expenses and growth rates for current and prospective credit facilities.
- Supported lease finance management, daily cash management, investment decision making and risk management programs.
- Experienced in all phases of branch operations, including hiring and management of non-collection staff, and the general manager function.
- Developed Credit Policies and Procedures in conjunction with 2 other Regional Credit Departments.
1998 - 2007
Senior Finance Analyst, NiSource - Columbus, OH
- Created and maintained reporting, variance analysis, forecasting, and contract analysis for the Information Services division.
- Support business development efforts with forecasted financial statements and cash flow analysis for bids and proposals.
- Prepared monthly financial statements and supported three domestic franchisees.
1997 - 1998
Business & Finance Analyst, Abbott - Columbus, OH
- Prepared Financial Statements for thirty (30) Research & Development Departments.
- Consolidated Financial Statements for eight (8) Business Units totaling 500M.
- Provided effective decision support tools to assist the organization in meeting their financial goals to achieve the annual budget forecast.
- Compiled and analyzed data to determine irregularities of financial statements and reports.
- Prepare the monthly financial statements, LBE, Plan and LRP for an organization with 130 headcount and $28MM expenses.

Skills

Receivable Portfolio
Financial Models
Cost Analysis
Collection Staff
Financial Statements
SQL
Project Management
Bradstreet
Financial Systems
Insurance Companies

Education

Bachelor's Degree, Business (1989 - 1992)
Ohio State University
Columbus,

Credit and collection manager resume

Peter Mcdonald

(210) 555-8347 | pmcdonald@example.com

Chicago, IL | 65385 W. Maple Ln. - 24509

Work experience

2011 - Present
Credit And Collection Manager, Wells Fargo - Chicago, IL
- Maintain loan agreement certifications and financial statements for borrower & guarantor logs.
- Analyzed consumer credit reports to determine loan eligibility.
- Review and analyze customer financial documents and credit reports to recommend suitable loan options.
- Offered refinance and consolidation options to meet the financial needs of current and new customers.
- Averaged yearly workout ratio of 63.5% for the VA investor portfolio over a standard of 58%.
2010 - 2011
Credit Supervisor, Robert Half International - Chicago, IL
- Credit risk evaluation, reconciliation of accounts, resolution of disputes and timely processing of sales and bad debt write-offs.
- Develop credit information on new accounts.
- Credit Risk to extend Credit to companies for hiring temporary services.
- Performed credit reference checks by analyzing D&B reports and trade references to establish credit limits and deposit requirements.
- Worked in call center atmosphere, handling heavy call volume Analyze credit bureau reports to determine eligibility for credit limits increases.
- Completed credit analysis training programs.
2001 - 2010
Credit Analyst, Robert Half International - Chicago, IL
- Reviewed financial data, appraisal reports, credit reports, verifications, and other documents as required.
- Utilize financial ratios on a daily basis for covenant and other exception clearing.
- Worked daily with companies balance sheet, income statement, and cash flow statements.
2000 - 2001
Credit Representative, American Express - Chicago, IL
- Set credit limits and terms on all approved applications.
- Investigated and question high risk transactions made to customer accounts.
- Interpret account information in conjunction with Risk Management.
- Collaborated with customers, overcoming obstacles and identifying solutions to enable satisfaction of outstanding account balances.
- Established credit limits and special terms for new accounts.
- Assist Customers with Phone Issues such as Text Messages, Internet Issues, Voicemail, Orders

Skills

Internet
Delinquent Accounts
Credit Risk
ERP
Special Projects
Credit Line Increases
Credit Department
Account Balances
Loan Applications
Credit Reports

Education

Bachelor's Degree, Business (1997 - 2000)
DeVry University
Oakbrook Terrace,

Credit and collection manager resume

Hannah Fisher

(360) 555-7628 | hfisher@example.com

Muncie, IN | 59502 W. Park Rd. - 94049

Work experience

2016 - Present
Credit And Collection Manager, Sallie Mae Bank - Muncie, IN
- Managed a team of fifteen to twenty analysts responsible for loss prevention and risk analysis on a $25 million portfolio.
- Managed a portfolio of 2500 accounts totaling approximately $250,000,000.00.
- Managed a staff of fifty servicing a portfolio of $750 million in C&D rated automobile loans.
- Establish credit limitations on customer accounts using Policy 410 Guidelines.
2009 - 2016
Collections Manager, American Red Cross - Columbus, OH
- Oversee the blood collection processes to ensure quality products.
- Ensured that delinquent mortgage loans were serviced according to company policies and procedures.
- Develop strategies and processes to help reduce NSFs, business closure and DSO.
2001 - 2009
Senior Loan Officer, JPMorgan Chase - Dallas, TX
- Processed Loan Applications and Packaged them for Fulfillment.
- Registered NMLS ID through JPMorgan Chase as a registered loan officer.
- Maintained full responsibility for mortgage banking, business development, and growth initiatives.
- Hired and managed staff of three and lead the bank to number one SBA lender in Idaho.
1999 - 2001
Loan Officer Assistant, Wells Fargo - San Francisco, CA
- Conferred with loan officers and loan originators to aid in resolving mortgage and consumer loan applications problems.
- Aided in re-pricing and restructuring loan applications as needed.

Skills

Daily Operations
Product Knowledge
Collection Policies
Fdcpa
Loan Applications
Oversight
Bradstreet
Risk Management
Financial Products
Credit Reports

Education

Bachelor's Degree, Business (1996 - 1999)
California State University - San Bernardino
San Bernardino,

How to write a credit and collection manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in credit and collection manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the credit and collection manager position.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some credit and collection manager interviews.

Here are example skills to include in your “Area of Expertise” on a credit and collection manager resume:

Credit Limits
Customer Service
DSO
Customer Accounts
Delinquent Accounts
Past Due Accounts
Accounts Receivables
Cash Application
Credit Risk
Credit Policies

Collection Procedures
Credit Card Payments
Credit Worthiness
Credit Lines
Payment Terms
Collection Agencies
Cash Flow
Collection Process
Collection Efforts
Credit Approval

Collection Policies
Credit Applications
Receivable Portfolio
Credit Analysis
Collection Calls
Credit Terms
SOX
Credit Reports
Direct Reports
Payment Arrangements

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the credit and collection manager position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write credit and collection manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are great bullet points from credit and collection manager resumes:

Work history example #1

Credit And Collection Manager

Key Energy Services

Addressed and resolved short paid invoices with customers, reduced the companies Days Sales Outstanding (DSO).
Assisted in the preparation of P&L reports, DSO reports and credit line reports.
Managed performance measures, including DSO, and continually seek reduction and prepare reports on potential aging while assessing risks.
Created division credit manual used by all credit representatives as company policies and procedures.
Utilized NACM and Dun and Bradstreet products as part of credit analysis.

Work history example #2

Credit And Collection Manager

Wells Fargo

Generated opportunities for conventional mortgage and FHA mortgage refinances, auto financing, and credit card sales.
Reviewed portfolio and prepared forecasting reports for business units.
Developed relationships with existing clients to build their Wells Fargo portfolio to include all products offered by the company.
Analyzed customers' financial situations and developed tailored strategies to improve their future financial success.
Mentored/advised Credit managers on Wells Fargo policies and procedures and ensure alignment across departments.

Work history example #3

Accounts Receivable Specialist

Kelly Services

Managed portfolio totaling approximately $75 million.
Prepared and disbursed weekly payroll for 300+ employees using ADP PCPW and Enterprise eTime time keeping systems.
Provided a copy of EOB (explanation of benefits) or RA (remittance advice) per the customer's request.
Operated fax/copy machines, personal computers and scanners.
Prepared, collected and maintained files of W-9s for vendors .

Work history example #4

Credit And Collections Analyst

Rent-A-Center

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of Number.
Used Dun & Bradstreet Ram and Lyons rating along with contacting credit references.
Facilitated successful internal and external audits through sound and meticulous documentation.
Prepared Credit/Financial Analysis for nine (9) States on all Commercial Applicants utilizing Dunn & Bradstreet as our credit guideline.
Monitored A/P computer generated reports; corrected discrepancies and maintained vendor filing system.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from credit and collection manager resumes:

Bachelor's Degree in business

DeVry University, Oakbrook Terrace, IL

1995 - 1998

Bachelor's Degree in business

Strayer University, Washington, DC

2007 - 2010

Highlight your credit and collection manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your credit and collection manager resume:

Professional Credit Specialist (PCS)
Certified Management Accountant (CMA)
Certified Manager Certification (CM)
Certified Credit Executive (CCE)
Credit Business Associate (CBA)

Updated March 26, 2025

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