Credit and collections analyst resume examples from 2026
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How to write a credit and collections analyst resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in credit and collections analyst-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some credit and collections analyst interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a credit and collections analyst resume:
- Customer Service
- Credit Limits
- Past Due Accounts
- Delinquent Accounts
- Financial Statements
- Credit Card Payments
- Reconciliations
- Credit Memos
- Credit Worthiness
- Collection Calls
- Credit Risk
- Phone Calls
- Credit Reports
- Past Due Balances
- Strong Analytical
- Cash Application
- Collection Efforts
- Credit Lines
- Account Balances
- DSO
- Credit Hold
- Collection Issues
- Accounts Receivables
- Payment Arrangements
- Payment Terms
- Credit Analysis
- Credit Applications
- Past Due Invoices
- Customer Inquiries
- Billing Issues
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the credit and collections analyst.
How to write credit and collections analyst experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from credit and collections analyst resumes:
Work history example #1
Student Loan Collector
GC Services Limited Partnership
- Demonstrated strict adherence to FDCPA/Federal/State/City Laws and Provisions.
- Maintained Call Volume Stability while keeping constant communication with managers & updating HQ of call center productivity.
- Executed daily operations of borrowers account information.
- Adhered to FDCPA, as well as Federal, State and city laws.
- Adhered to FDCPA/Federal/state/city laws/provisions, as defined in our training/FDCPA Testing.
Work history example #2
Credit And Collections Analyst
Comcast
- Assisted in SOX audit of internal controls.
- Developed effective strategies that resulted in exceeding established payment recovery goals across 200+ accounts daily.
- Documented all communications and processed all collected payments in adherence with FDCPA and corporate standards.
- Followed company guidelines and protecting customer information while abiding by FDCPA guidelines
- Developed and implemented Sarbanes Oxley (SOX) compliant control points in processes and passed all audits with zero defects.
Work history example #3
Credit And Collections Analyst
Johnson Controls
- Reduced over 90 day receivables and DSO.
- Primed financial, statistical, and/or technical reports for account receivable DSO calls weekly.
- Established A/P reconciliation process for directed supplier.
- Acted as a liaison between CAR and IT, testing processes on PeopleSoft for system upgrades.
- Minimized outstanding supplier deductions by 75% by establishing communication and a scheduled follow-up process.
Work history example #4
Credit And Collections Analyst
JPMorgan Chase
- Educated and counseled customers on detriments of filling bankruptcy.
- Followed FDCPA guidelines and excelled in Quality Control scores.
- Constructed SBA purchase demand kits and worked with the SBA to fill any gaps in documentation.
- Prepared rebuttals and appeals to the SBA's repair and/or denial recommendations.
- Handled legal documents involving a debtors bankruptcy and fraud reports
Zippia’s AI can customize your resume for you.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries for resumes:
Associate's Degree in criminal justice
Monroe College, Bronxville, NY
2015 - 2017
Highlight your credit and collections analyst certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your credit and collections analyst resume:
- Certified Management Accountant (CMA)
- International Accredited Business Accountant (IABA)
- Certified Public Accountant (CPA)
- Professional Credit Specialist (PCS)