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Top 50 Credit/Collection Supervisor Skills

Below we've compiled a list of the most important skills for a Credit/Collection Supervisor. We ranked the top skills based on the percentage of Credit/Collection Supervisor resumes they appeared on. For example, 9.3% of Credit/Collection Supervisor resumes contained Credit Reports as a skill. Let's find out what skills a Credit/Collection Supervisor actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Credit/Collection Supervisor

1. Credit Reports
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high Demand
Here's how Credit Reports is used in Credit/Collection Supervisor jobs:
  • Credit Verification effectively assessed credit risk and (current and potential) client viability, analyzing financial statements and credit reports.
  • Prepared credit reports for management.
  • Conducted monthly meetings with the Executive Operating Committee and General Manager concerning credit reports and clients of concern.
  • Reviewed and ran Dun & Bradstreet credit reports to counsel accounts over 120 days past due.
  • Process credit applications for new customer's and review credit reports for approvals of credit.
  • Performed credit analysis for 3,000 active customers; utilized Dun and Bradstreet commercial credit reports.
  • Produce weekly credit reports on the weekly status of collections and cash projections.
  • Prepare weekly credit reports for delinquent accounts and review with owner.

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2. Financial Statements
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high Demand
Here's how Financial Statements is used in Credit/Collection Supervisor jobs:
  • Reviewed and analyzed personal and business financial statements including corporate balance sheets and tax returns to make sound credit decisions.
  • Reviewed credit applications and financial statements in order to determine appropriate credit limits.
  • Interpreted prospective customer's financial statements to determine profitability for company.
  • Analyze companies for credit limits through a credit systems and detailed financial statements in order to evaluate potential risk factors.
  • Visited top accounts to negotiate settlement of past due invoices, obtain financial statements, and evaluate credit worthiness.
  • Review of new account applications: financial statements, D&B reports, references.
  • Analyzed financial statements and prepared credit reviews for high exposure or high risk accounts.

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16 Financial Statements Jobs

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3. Customer Service
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high Demand
Here's how Customer Service is used in Credit/Collection Supervisor jobs:
  • Collaborated with Customer Service, Customer Account Processing and Billing Departments to successfully obtain outstanding payments and resolve customer disputes/complaints.
  • Analyzed and reported trends and made recommendations to management for opportunities to improve customer service and department success.
  • Trained and advised Customer Service representatives on managing problematic accounts or calls.
  • Worked closely with billing, customer service, technical and sales teams to assist with resolving customer disputes finalize for payment.
  • Established rapport and built relationship with internal departments finance, accounting, treasury, customer service and FP&A.
  • Worked special business credit card accounts due to amount of credit lines issued with great customer service and resolution.
  • Work closely with Sales, Customer Service and customers to verify the validity of specific claims.
  • Worked with corporate and customer service to streamline the billing, credit and collections processes.
  • Partnered with Customer Service Management to hire, train, and coach Customer Service Personnel.
  • Manage staff to metric targets, provide excellent customer service and quality order management.
  • Cash receipt posting daily, high level Customer services, created collections letters.
  • Work customer service desk providing friendly, professional service to the customer.
  • Identify issues with billing, pricing, and other customer service areas.
  • Work closely with Customer Service and the General Managers.
  • Supervised 6 customer service, billing & collection personnel.
  • Handled all billing and customer service research issues.
  • Reported to the Manager, Customer Service.
  • Managed receivable portfolio, maintaining required write off goals Supervised a staff of 12 customer service and support staff
  • Streamlined Anda A/R workflow processes providing optimal customer service, tracking, and metrics.
  • Cash Receipts and Application Customer Service Support Staff Accountant with month end A/R reconciliations

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1,109 Customer Service Jobs

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4. Customer Accounts
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high Demand
Here's how Customer Accounts is used in Credit/Collection Supervisor jobs:
  • Communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
  • Established and maintained collaborative relationships with customers; initiated adjustments and credits to customer accounts.
  • Reconciled and analyzed customer accounts on a monthly basis.
  • Prepare all reconciliations on customer accounts.
  • Designed and implemented a work plan to effectively collect over 2,000 delinquent customer accounts resulting in a 70% recovery rate.
  • Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations.
  • Answered day-to-day questions of credit and collections personnel with regards to customer accounts, COD status and extending credit lines.
  • Maintained current customer accounts, and updated credit paperwork, trade references, credit reports and limits.
  • Approved of new customer accounts to establish terms and credit limits; processed 25 applications weekly.
  • Review credit information and approve credit with in approved authority level for new customer accounts.
  • Research customer accounts with credit balances to determine if credit is valid or refund due.
  • Managed deductions, credits, and adjustments to customer accounts within the company policy limits.
  • Develop processes to help the customer accounts department in skip tracing tactics.
  • Manage a staff of 10-15 employees responsible for management of customer accounts.
  • Establish credit limitations on customer accounts and handle special credit arrangements i.e.
  • Established and screened new customer accounts for credit worthiness.
  • Receive payments and post amounts paid to customer accounts.
  • Established lines of credit for customer accounts.
  • Establish and maintained customer accounts.
  • Managed over $72 million delinquent customer accounts of a multi-million dollar health and wellness publisher.

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4 Customer Accounts Jobs

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5. Accounts Receivables
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high Demand
Here's how Accounts Receivables is used in Credit/Collection Supervisor jobs:
  • Turned Accounts Receivables around from 75% of accounts over 100 days down to 45% in a six-month period.
  • Managed Accounts Receivables for a 56 property region with a value of $113 million dollars.
  • Make collection calls on past due accounts, reconcile accounts receivables and resolve customer deductions.
  • Reviewed all orders submitted by existing customers to maintain control of accounts receivables.
  • Oversee the implementation and train co-workers on the Great Plains accounts receivables software.
  • Determine strategies to resolve accounts receivables issues.
  • Manage Accounts Receivables and bad debt.
  • Work to improve processes and policies related to accounts receivables and credit.
  • Processed accounts receivables & payables and invoices.

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1 Accounts Receivables Jobs

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6. DSO
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high Demand
Here's how DSO is used in Credit/Collection Supervisor jobs:
  • Maintain and report monthly DSO and send comparison charts to Credit Manager, CFO, CEO, Controller and AAP.
  • Lowered the Company's DSO by over 16 days and created an additional 1.5M in cash flow each quarter.
  • Reported daily cash forecasts and prepared and presented monthly AR and DSO reports to CFO and department directors.
  • Maintained optimal sales and controlled DSO, bad debt, cash flow, credit policy and departmental costs.
  • Accomplished to reduce delinquency by 30% and effectively reduced DSO from 71 to 46 days on average
  • Maintained daily spreadsheets of aging, cash received, DSO reports, and other productivity reports.
  • Resolved and managed all account issues, focused on reducing DSO of the entire portfolio.
  • Maintained entire department DSO less than 36 days in 2011-2013, thus increasing cash flow.
  • Create monthly cash percentage reports and DSO analysis across 13 Fox Cable Networks Channels.
  • Established department guidelines in compliance with ISO 9000 and aligned with DSO goals.
  • Established written and performance goals for each of individual branches per their DSO
  • Recognized as the top performing U.S. Corporate Express DSO division.
  • Assist in Cash Flow Projections, DSO's & Bad Debt write offs.
  • Reduced DSO from 365+ to 61-90 within first 6 months.
  • Process improved DSO by 22 days in 10 months.
  • Key Accomplishments: Reduced designated branches DSO by 5 points and helped company maintain a goal of bad debt at 1.8MM.
  • Maintain Day Sales Outstanding (DSO) sub 55 for Verathon Inc, North America (quarterly).
  • Maintained 3rd Party DSO at or below budget figures while minimizing bad debts loss.
  • Key accomplishments: Reduced DSO from 60 days to 45 days.
  • Managed analysts and support staff * Maintained 45 day DSO

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7. Collection Efforts
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high Demand
Here's how Collection Efforts is used in Credit/Collection Supervisor jobs:
  • Improved collection efforts and debt retention ratio by identifying, analyzing, and recommending loss litigation opportunities.
  • Designed and implemented new processes for balancing cash receipts and motivational processes to improve collection efforts.
  • Coordinate and drive territory receivable calls and generate monthly receivable reports to facilitate collection efforts.
  • Implemented process changes to improve cash application accuracy & positively affect collection efforts.
  • Record information about financial status of customers and status of collection efforts.
  • Collaborated inside and outside collection efforts, account reconciliations and audit.
  • Monitor and manage collection efforts by continually auditing accounts and reports.
  • Managed collection efforts for Maine s largest electricity provider.
  • Reviewed and managed all decisions on 3rd party collection referrals, and worked closely with 3rd party agency on collection efforts.
  • Assign accounts to collectors, follow up with collection efforts and determine special commissions at the end of the month.
  • Conduct collection efforts on a daily basis via telephone, e-mail, written correspondence or personal visits.
  • Audit delinquent accounts to ensure maximum collection efforts are exhausted before assigning bad debt status.
  • Reduce A/R balances through aggressive collection efforts, which includes all type of correspondence.
  • Recommended write offs of large balances when all collection efforts have been exhausted.
  • Lowered 120 days receivables by 50% through aggressive collection efforts.
  • Created long-term strategies for managing bad debt through field collection efforts.
  • Created and implemented department escalation program to consistently produce traction and maintain momentum of collection efforts for invoices and customer chargebacks.
  • Supervised the collection efforts in Puerto Rico, Caribbean, Colombia and Panama.
  • Implemented the use of Experian Collection advantage to aid A/R in its collection efforts

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8. New Accounts
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high Demand
Here's how New Accounts is used in Credit/Collection Supervisor jobs:
  • Document credit and collection policy for new accounts, including setting parameters for credit approvals and setting and monitoring credit limits.
  • Review and research credit payment history and obtain further information to determine what new accounts will be established for new customers.
  • Provided credit analysis and extension of new accounts, while performing timely collections and maintaining low in house delinquency ratio.
  • Processed, reviewed, and evaluated credit applications by using D&B, to generate potential new accounts.
  • Managed over $30M in receivables, cash processing, new accounts, rebate processing and reception areas.
  • Evaluated financial statements and Dun & B reports setting credit limits for new accounts.
  • Established new accounts, including orienting clients and resolving past due accounts.
  • Set up new accounts-call bank and trade references, assigned credit lines.
  • Create and assign new accounts to collectors.
  • Performed credit reviews on new accounts.
  • Developed procedures and training programs designed to expedite the credit review process for new accounts.
  • Entered new accounts in the Oracle system for the Verint Video customers.

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35 New Accounts Jobs

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9. Credit Card Transactions
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high Demand
10. Delinquent Accounts
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high Demand
Here's how Delinquent Accounts is used in Credit/Collection Supervisor jobs:
  • Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts.
  • Negotiate payment options for delinquent accounts and provide regular updates and resolution of receivables to management.
  • Forwarded delinquent accounts for processing and advised management of payments received from agencies.
  • Contacted customers on delinquent accounts.
  • Determine if delinquent accounts should be referred to third party collections or if legal action is required to obtain payment.
  • Collected on delinquent accounts by notifying customers and placing customers with serious delinquencies on credit hold until balance was satisfied.
  • Managed a loss recovery group to assure resolution of one hundred and eighty (180) day delinquent accounts.
  • Collected and managed bad debts, collection calls, filing of suits on delinquent accounts to place liens.
  • Inherited $150,000 in bad debt and effectively reduced delinquent accounts to $6,000 - within just one year
  • Ensured collection of overdue and delinquent accounts through accurate collections process, monitoring, and preventive actions.
  • Locate and notify customers of delinquent accounts by mail or telephone in order to solicit payment.
  • Handled all legal, bankrupt, skip, and other seriously delinquent accounts to their conclusion.
  • Collect on delinquent accounts by locating and contacting customers; establish repayment terms and schedules.
  • Collected and skip traced for both personal and business delinquent accounts.
  • Process delinquent accounts to maintain receivables within a 45-day cycle.
  • Negotiate collection of all delinquent accounts for six national companies.
  • Skip tracing skills to locate delinquent accounts.
  • Recouped $3M+ in delinquent accounts.
  • Collaborated with outside counsel relating to collection Matters including litigation of delinquent accounts.
  • Reported weekly/ monthly revenue statistics, auto payments, delinquent accounts, intercepted customers, reconciliations, and chargebacks.

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2 Delinquent Accounts Jobs

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11. Collections Department
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high Demand
Here's how Collections Department is used in Credit/Collection Supervisor jobs:
  • Recruited to develop operational structure, policies for an effective credit and collections department for a state run hospital facility.
  • Managed office work areas such as; front office, account payable, account receivable and Credit and collections department.
  • Point of contact for quarterly and annual audits to international, and credit and collections departments.
  • Assisted in the restructuring of the Credit/Collections Department's policies and procedures.
  • Created Policies & Procedures manual for Credit & Collections Department.
  • Approved adjustments made by the Credit and Collections Department.
  • Recognized as the strongest member of the Collections Department.
  • Entrusted with singlehandedly establishing the entire credit and collections department after relocation including hiring staff and specialists.
  • Designed incentive programs to boost moral and productivity throughout the collections department.
  • Created policies and procedures manual for new collections department.
  • Provided written details of the Credit and Collections departmental functions for the Sarbanes Oxley document.
  • Assisted in the Transition of Verint Video collections department from Durango, Colorado to the New York office.

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12. Bank Deposits
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high Demand
Here's how Bank Deposits is used in Credit/Collection Supervisor jobs:
  • Prepared bank deposits for mail and walk-in payments and retail sales.
  • Handled bank deposits, run D & B, review checks and timecards.

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13. Bradstreet
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high Demand
Here's how Bradstreet is used in Credit/Collection Supervisor jobs:
  • Credit limit authorization and reference verification through Dunn and Bradstreet.
  • Run Dun and Bradstreet (D&B) reports, send out credit inquiries and analyze credit.
  • Assisted in decisions of guidelines for installation of Dun & Bradstreet software (RAM) Risk Assessment Manager.
  • Run and analyze all Credit Bureau and Dunn and Bradstreet reports, to determine credit worthiness.
  • Contacted client companies regarding past due invoices plus pulled Dunn and Bradstreet reports for potential clients.
  • Analyzed information obtained from trade references and Dun & Bradstreet to determine credit worthiness.
  • Prepare placements to Dunn & Bradstreet (3rd Party Collection) Agencies and Attorneys.
  • Ordered and reviewed credit checks with Dunn and Bradstreet overseeing credit card operation.
  • Analyzed Dun & Bradstreet Reports on new customers for credit consideration.
  • Dun & Bradstreet credit approvals.
  • Dun and Bradstreet credit ratings.
  • Processed incoming credit applications from Sales Departments for the Houston Market Area utilizing Dunn & Bradstreet and Experian Software.
  • Evaluate credit history of clients utilizing Dun & Bradstreet reports along with Experian to establish appropriate credit limits.
  • Assess credit worthiness of new customers, based on Dun & Bradstreet and Equifax business scores.
  • Analyzed Dun and Bradstreet Reports to establish suitable credit limits.

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14. Payment Arrangements
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high Demand
Here's how Payment Arrangements is used in Credit/Collection Supervisor jobs:
  • Negotiated settlements and payment arrangements with customers and attorneys and attended the necessary court appearance for legal customers.
  • Performed account reconciliations and scheduled payment arrangements for the purpose of resolving past due balances within company guidelines.
  • Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines.
  • Monitored clients' ability to provide substantial payment arrangements.
  • Assist in negotiating payment arrangements with delinquent customers.
  • Negotiate payment arrangements and establish repayment plans.
  • Supervised and negotiated payment arrangements, pay-offs, credits and total dues for services for all regions.
  • Handle escalated calls, approve payment arrangements and settlements when necessary.
  • Arrange and negotiate payment arrangements under the guidelines of the company.
  • Make payment arrangements and send correspondence relating to payment plan.
  • Establish payment arrangements for all delinquent accounts.

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15. Collection Agencies
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average Demand
Here's how Collection Agencies is used in Credit/Collection Supervisor jobs:
  • Worked closely with outside collection agencies and legal representatives.
  • Administered all actions relating to the company's placement of accounts with outside collection agencies and attorneys.
  • Monitored accounts placed with collection agencies and accounts to be sent to small claims court.
  • Analyzed past due accounts to determine if referral to outside collection agencies was warranted.
  • Work with collection agencies and state's attorneys whenever necessary for unpaid invoices.
  • Managed charge-offs and kept open line of communication with 3rd party collection agencies.
  • Interview, select and maintain hospital relationship with collection agencies to maximize collections.
  • Worked together with collection agencies and attorneys on settlements and possible discounts.
  • Manage company's dealings with 3 different 3rd party collection agencies.
  • Work with outside vendors and collection agencies to maximize recovery efforts.
  • Prepare account for referral to Attorneys or outside Collection agencies.
  • Signed suit recommendations for attorneys from our collection agencies.
  • Managed use of external collection agencies.
  • Worked directly with collection agencies on uncollectable accounts.
  • Performed annual reviews and rate increases Managed relationships with vendors and third party collection agencies.

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1 Collection Agencies Jobs

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16. Credit Policies
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average Demand
Here's how Credit Policies is used in Credit/Collection Supervisor jobs:
  • Supervised a credit analyst and 7 collection representatives to ensure adherence to credit policies and timely collection of accounts receivable.
  • Implemented and monitored regional credit policies to maintain compliance with national credit guidelines.
  • Developed, documented and maintained credit policies and procedures for department improvement strategies.
  • Manage and orchestrate the approval/denial of credit to potential new and existing client orders while enforcing our credit policies.
  • Designed and created training modules for 200 associates, which addressed credit policies and procedures.
  • Established payment and credit policies, advised doctors concerning terminating care to non-paying patients.
  • Managed company's credit policies to properly balance growth and risk factors.
  • Established the company's credit policies and terms.
  • Enforce credit policies with each branch location.
  • Implemented credit policies and procedures.
  • Provide training and education to CSRs related to credit policies and procedures.
  • Enforce credit policies with eachbranch location.

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17. Collection Calls
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average Demand
Here's how Collection Calls is used in Credit/Collection Supervisor jobs:
  • Conducted weekly quality audits and monitored collection calls.
  • Delegated responsibilities on collection calls.
  • Initiate collection calls from aging report, follow up on past due accounts and any short payments.
  • Restructured and improved collection calls, write off procedures, files, and training.
  • Managed over 100 employees to ensure collection calls are handled to the companies policies.
  • Approve credit applications based on financial information and make collection calls when applicable.
  • Manage a team of 11 that made party to party collection calls.
  • Ensured collection calls were made as well as quality of calling technique.
  • Delegated collection calls and tracking of more than 400 delinquent commercial accounts.
  • Credit Analyst/Collection Specialist Initiated over 100 outbound collection calls to over 2,500 customers.
  • Perform daily collection calls via telephone, email and obtain payments Update customer payment commitment dates and schedule follow ups..

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1 Collection Calls Jobs

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18. Collection Activities
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average Demand
Here's how Collection Activities is used in Credit/Collection Supervisor jobs:
  • Reduced risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records.
  • Assist subordinates with collection activities in difficult cases; supervise and coordinate activities of clerical workers in related activities.
  • Performed credit and collection activities for an enterprise mobility solutions company with approximately $110M in annual revenues.
  • Performed collection activities on problem accounts including filing lawsuits and working with outside collection agencies.
  • Performed, coordinated and managed credit and collection activities for company operations.
  • Minimized delinquencies and recovered revenue by performing collection activities.
  • Managed Latin America collection activities during debt crisis.
  • Assisted subordinates with collection activities in difficult cases.
  • Supervised two associates' daily collection activities.
  • Supervised team of Credit & Collection Analysts in day to day collection activities for electric utility company.
  • Provide team guidance on billing procedures, Client VMS systems, and A/R collection activities.
  • Manage collection activities to improve cash flow and reduce receivables.
  • Managed accounts worldwide for all credit & collection activities.
  • Worked with various branch offices to coordinate collection activities.
  • Supervised an accounts receivable specialist who maintained daily cash and collection activities.

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8 Collection Activities Jobs

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19. Company Policies
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average Demand
Here's how Company Policies is used in Credit/Collection Supervisor jobs:
  • Supervised staff of collections representatives responsible for reducing bad debt while also upholding company policies, and following strict legal regulations.
  • Created division credit manual used by all credit representatives as company policies and procedures.
  • Ensured compliance with company policies/procedures and gaming regulations.
  • Reviewed reports ensuring customers credit scores and collection practices were based on company policies.
  • Record accurate and timely personnel files and records in accordance with company policies.
  • Enhance system procedures, staff development and update company policies.

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146 Company Policies Jobs

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20. Special Projects
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average Demand
Here's how Special Projects is used in Credit/Collection Supervisor jobs:
  • Recruited to assist with the credit and fraud departments on special projects.
  • Assist CFO with special projects on an as needed basis.
  • Work directly with manager and director on special projects.
  • Handled special projects as assigned by credit manager.
  • Handled special projects given by upper management.
  • Participated in special projects as needed.
  • Approved/Released orders for customers with unstable credit history Special Projects as requested by Controller

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47 Special Projects Jobs

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21. Direct Reports
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average Demand
Here's how Direct Reports is used in Credit/Collection Supervisor jobs:
  • Oversee direct reports to ensure roles & responsibilities are being performed while serving as a mentor to new hires and trainees.
  • Review direct reports adherence/attendance, process and approve payroll, and conduct monthly time audits.
  • Supervised 10-20 direct reports; coached and counseled 100+ associates improving write-off goals.
  • Established and communicated call center metrics and service levels to direct reports.
  • Enforced adherence to Collection procedures for all direct reports.
  • Conduct annual performance reviews for all direct reports.

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92 Direct Reports Jobs

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22. Credit Risk
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average Demand
Here's how Credit Risk is used in Credit/Collection Supervisor jobs:
  • Create a weekly risk assessment report by advertisers based on dollars over 90 days and high credit risk accounts.
  • Created processes and controls that effectively managed and mitigated credit risk to less than a 1% default rate.
  • Reviewed and reported credit risk assessments to regional sales managers and executive officers resulting in improving the bottom line.
  • Established credit lines to include: credit risk ratios analysis and risk exposure for manufacturing customers.
  • Managed monthly credit risk assessments to the Corporate Credit Manager to reduce bad debt.
  • Supervised the investigation and review of credit risk involving customers and suppliers.
  • Identify credit risk issues and escalate such issues with proposed solutions.
  • Seek methods to minimize credit risk by identifying root cause.
  • Assess credit risk of potential clients.
  • Communicate with D&B, Creditintel, and Global services to determine if Customer is a credit risk.

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3 Credit Risk Jobs

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23. Journal Entries
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average Demand
Here's how Journal Entries is used in Credit/Collection Supervisor jobs:
  • Approved ACH transactions, deposits, invoices, journal entries and reconciliation of accounts.
  • Prepare closing schedules and journal entries as required by management.
  • Prepare journal entries, customer credit memos and accounts reconciliation.
  • Maintained and balanced General Ledger (journal entries).
  • Balance sheet bank account reconciliations and journal entries.
  • Prepare Journal Entries for Month End close.
  • Performed monthly journal entries and account reconciliations as well as ad hoc reporting to senior management.

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3 Journal Entries Jobs

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24. Monthly Reports
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Here's how Monthly Reports is used in Credit/Collection Supervisor jobs:
  • Prepare monthly reports for performance evaluation, receivables forecast or reports requested by management.
  • Submitted monthly reports on random account reviews by the first day of each month.
  • Prepared various bi-weekly and monthly reports for Accounts Receivable and Sales Orders.
  • Maintain statistics and monthly reports for the collection department.
  • Create and distribute monthly reports to corporate management.
  • Generated all daily & monthly reports.
  • Prepared weekly & monthly reports.
  • Run weekly/monthly reports for CFO.
  • Analyzed monthly reports to determine collection strategies yielding highest returns.

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2 Monthly Reports Jobs

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25. Monthly Basis
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average Demand
Here's how Monthly Basis is used in Credit/Collection Supervisor jobs:
  • Maintain Credit and Collection statistics on a monthly basis for Credit Manager, CFO, CEO, Controller and AAP.
  • Prepare A/R account reconciliation on a monthly basis to ensure subsidiary ledger is in balance with the GL.
  • Worked with accounts payable department on a monthly basis in order to provide payments within vendor terms.
  • Prepare aging reports on a daily, weekly, monthly basis to determine high priority accounts.
  • Reported directly to the CFO and Controller on a weekly and monthly basis regarding all Accounts Receivables.

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2 Monthly Basis Jobs

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26. Credit Hold
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average Demand
Here's how Credit Hold is used in Credit/Collection Supervisor jobs:
  • Reviewed and released orders on credit hold by determining eligibility and credit status of customers.
  • Review credit limits and credit holds on a daily basis and approve credit up to $500 thousand.
  • Process credit applications, set credit limits & terms; Resolve customer credit holds.
  • Issued credits, adjustments and credit holds on accounts over 120 days.
  • Implemented a review, credit hold and release system for customer shipments.
  • Approved credit holds & releases on Past Due accounts.
  • Set customer credit limits and tracked credit holds.
  • Analyzed accounts for credit stop and credit hold.
  • Review credit holds and determine appropriate action.
  • Monitor and release orders on credit hold
  • Prepare month end reports for upper management * Manage credit hold function for portfolio.

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27. Payment Terms
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average Demand
Here's how Payment Terms is used in Credit/Collection Supervisor jobs:
  • Handle disputes, negotiate payment terms, reconcile accounts and respond to customer inquiries.
  • Extend and provide acceptable payment terms or process bad debt to outside collection agency.
  • Reviewed client contracts for compliance and special payment terms and deductions.
  • Handled disputes, negotiated payment terms and reconciled accounts.
  • Recommend credit limits and payment terms changes as necessary.
  • Set and changed payment terms.
  • Establish payment terms and resolve issues related to outstanding payments 5.

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28. Credit Terms
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average Demand
Here's how Credit Terms is used in Credit/Collection Supervisor jobs:
  • Included collection of all past due accounts from setting up repayment terms, to changing credit terms, or legal action.
  • Developed credit processes for Direct Import Shipments from China compliant with Vendor Agreements and credit terms.
  • Set up new customers and establish credit terms when requested.
  • Reviewed and established credit terms.
  • Credit analysis on new customers to stablish a credit line and vetting lease contracts to ensure proper credit terms are present.
  • Created new policies and procedures for credit investigation process, CIA, and existing accounts in regards to credit terms.

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29. Trade References
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average Demand
Here's how Trade References is used in Credit/Collection Supervisor jobs:
  • Assign credit lines and terms for new or established accounts, financial statement analysis, trade references and bank reports.

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30. Staff Members
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low Demand
Here's how Staff Members is used in Credit/Collection Supervisor jobs:
  • Supervised eight staff members and implemented a continuing education program for future development.
  • Conduct conflict resolution meetings between staff members when necessary.
  • Oversee a $32 million dollar portfolio and assign accounts to staff members in order to achieve performance goals.
  • Supervised credit, collection and documentation processes consisting of 12 staff members.
  • Led the training program on Act software for all new staff members.
  • Provided one/one weekly account review meeting to staff members.
  • Trained new staff members on policies and procedures.
  • Supervised & managed 11 staff members.

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10 Staff Members Jobs

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31. General Ledger Accounts
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low Demand
Here's how General Ledger Accounts is used in Credit/Collection Supervisor jobs:
  • Created a cash application matrix of various general ledger accounts and their appropriate cost centers.
  • Reconciled assigned general ledger accounts on a period end basis.

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32. Collection Policies
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low Demand
Here's how Collection Policies is used in Credit/Collection Supervisor jobs:
  • Developed, organized and implemented comprehensive District collection Policies and Procedures.
  • Assist in developing and implementing credit and collection policies, procedures and programs.
  • Implemented collection policies and procedures for two employees.
  • Implement approved credit and collection policies and procedures in an effort to reduce receivables and net writeoffs.

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33. Problem Accounts
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low Demand
Here's how Problem Accounts is used in Credit/Collection Supervisor jobs:
  • Facilitated conference call with both the Division Manager and Controller to review problem accounts and provide a forecast on monthly reserve.
  • Reported to upper management on high risk / problem accounts, cash collection forecast, and DSO calculation.
  • Meet with CFO and VP of sales to advise of problem accounts and discuss plans for resolution.
  • Communicate problem accounts to manager, supervisor, sales and operations when appropriate.
  • Implemented production levels and handled problem accounts daily.
  • Researched and reconciled all problem accounts.
  • Facilitate collection on delinquent National/Homecare problem accounts, coordinating with internal and external business partners to resolve outstanding/delinquent account balances.
  • Advised sales reps on problem accounts Accomplishments Dropped DSO from 122 days to lowest 63.

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34. Collection Representatives
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low Demand
Here's how Collection Representatives is used in Credit/Collection Supervisor jobs:
  • Manage a centralized collection unit typically up to 25 Collection Representatives.
  • Performed quality observations providing feedback to Credit/Collection Representatives within 24 hours.
  • Supervised and trained six credit and collection representatives.
  • Supervised department of 22 collection representatives.
  • Supervised teams of up to 50 new hire collection representatives, establishing performance goals during first 90 days of employment.
  • Managed Credit/Collection Representatives answering inbound calls within 15 seconds receiving less than 5% abandon rate.
  • Supervised seven Collection Representatives and an outstanding portfolio up to $84MM for three business units.
  • Managed a department of 11 credit and collection representatives.

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35. Collection Issues
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low Demand
Here's how Collection Issues is used in Credit/Collection Supervisor jobs:
  • Resolve recurring collection issues resulting in timely payments and eliminating repetitive billings.
  • Served as a first point of contact for the service provider with billing and collection issues/claims.
  • Mentored peers on workload requirements and worked as an escalation point for complex collection issues.
  • Interact daily with 25 branches to resolve credit, insurance or collection issues.
  • Resolve all customer service, billing & collection issues.
  • Sole responsibility for all collection issues.
  • Raise significant collection issues to Manager 11.

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36. External Customers
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low Demand
Here's how External Customers is used in Credit/Collection Supervisor jobs:
  • Delivered service excellence to both internal and external customers while ensuring productivity levels are maintained.
  • Maintain positive and productive relationships with internal and external customers for continued customer satisfaction.
  • Developed strong communication and relationships with internal and external customers.
  • Interacted with other Finance employees, managers, external customers, and various cross- functional teams.
  • Build and manage relationships with business leaders, sales teams, and external customers.

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16 External Customers Jobs

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37. Fdcpa
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low Demand
Here's how Fdcpa is used in Credit/Collection Supervisor jobs:
  • Ensured collection practices are in compliance with FDCPA and all State, Federal requirements.
  • Adhered to FDCPA and state laws.
  • Adhered to FDCPA and FACTA.
  • Well organized and detail oriented Knowledge of general collection laws including FDCPA, bankruptcy, UCCs, liens, etc.

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38. Data Entry
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low Demand
Here's how Data Entry is used in Credit/Collection Supervisor jobs:
  • Account reconciliation, basic A/R data entry, minor skip tracing, and cross sell various company products and or services.
  • Supervised all data entry, Branch payroll and preparation of union reports.
  • Established payment process, data entry, services and sales assistance.
  • Transferred to the Accounting Department as a data entry clerk.

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89 Data Entry Jobs

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39. Daily Operations
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low Demand
Here's how Daily Operations is used in Credit/Collection Supervisor jobs:
  • Managed daily operations for the Collections and Credit Department as well as the Receivables of over 100million portfolio.
  • Assisted in the daily operations of the office.
  • Executed daily operations for both Credit and Collections.

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40. Process Improvement
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low Demand
Here's how Process Improvement is used in Credit/Collection Supervisor jobs:
  • Participated in long-range departmental planning and provided input to operational decisions and process improvements.
  • Provide effective workforce management, quality assurance, and process improvement for department.
  • Eliminated need for additional personnel through process improvements in credit and collection.
  • Communicated and participated in leadership meetings focused on business process improvements.
  • Identified and implemented process improvements to reduce cost and increase efficiency.
  • Performed quality monitoring of SAP and recommended process improvements.
  • Evaluated opportunities for continuous process improvements.
  • Lead and successfully completed projects for process improvement on bankruptcies and 3rd party collections.
  • Participate in focus group meetings as needed to look for process improvements.
  • Analyze end to end A/R process and implement process improvement to optimize efficiencies 14.

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186 Process Improvement Jobs

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41. Collection Reports
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low Demand
Here's how Collection Reports is used in Credit/Collection Supervisor jobs:
  • Analyzed credit/collection reports for accuracy and processed adjustments as necessary.
  • Worked extensively with delinquency rates and collection reports.
  • Prepared collection reports for upper management.
  • Analyze and prepare monthly credit and collection reports for corporate controller.
  • Maintain collection reports monthly and annually.

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42. Overdue Accounts
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Here's how Overdue Accounts is used in Credit/Collection Supervisor jobs:
  • Executed a positive positioning program that centered on winning ways to instill value while collecting on overdue accounts.
  • Monitored the aging of third-party accounts receivable and developed improved strategies to speed collections of overdue accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems and software applications.
  • Located customers to collect installments, overdue accounts, damage claims, and non payable checks.
  • Reviewed delinquent account records to determine which customers were contacted for collection of overdue accounts.

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43. Outstanding Balances
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low Demand
Here's how Outstanding Balances is used in Credit/Collection Supervisor jobs:
  • Supervised team of 17 collectors responsible for collecting outstanding balances from multiple Scholastic divisions.
  • Assisted with escalated customer calls and issues regarding service suspension due to outstanding balances.
  • Worked with the customer service team on a daily basis to resolve outstanding balances.
  • Respond and handle patient complaints over claims, billing and outstanding balances.
  • Assisted with outbound collection calls in efforts to collect outstanding balances.
  • Make outgoing calls and receive incoming calls relating to outstanding balances.
  • Contacted customers with outstanding balances by phone and written correspondence.

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44. B Reports
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low Demand
Here's how B Reports is used in Credit/Collection Supervisor jobs:
  • Utilized financial analysis using D&B reports, annual financial reports, and bank and trade references.
  • Negotiated payment plans and terms based on the financial data received from D&B Reports.
  • Run DNB reports and analyze all aspects of credit and determining credit limits.
  • Review D&B reports and implement processes to avoid mitigation.
  • Run D&B reports, check bank and trade references.
  • Run D&B reports,check bank and trade references.

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45. Collection Process
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low Demand
Here's how Collection Process is used in Credit/Collection Supervisor jobs:
  • Reviewed outstanding crew balances and regularly coordinated with fleet personnel to establish timely collection processes and procedures for employees.
  • Analyzed results of accounts investigated and established appropriate credit or collection process for customers.
  • Assisted in the training field personnel in all aspects of the collection process.
  • Interfaced with superiors on variations and changes in collection processing.
  • Facilitated collection processing, which averaged $5 million+ yearly.
  • Created, streamlined and trained AR on collection processes.

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46. Collection Staff
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Here's how Collection Staff is used in Credit/Collection Supervisor jobs:
  • Managed a 15-20-person daily collection staff, team leader interviewing/hiring committee
  • Coordinate with Credit/Collection staff and other personnel in company branches to achieve departmental goals.
  • Supervised day to day activities of a credit and collection staff of 6.
  • Managed the performance of a 10 member collection staff.
  • Managed Credit and Collection staff.
  • Hire, train and supervise collection staff(5).
  • Oversee the collection staff of 6 to 10 employees.
  • Supervised a collection staff of 12 employees, covering 11 branches in the Western United States.
  • Mediated between branch locations and customers Continually trained, coached, and motivated the credit/collection staff.

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47. International Accounts
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low Demand
Here's how International Accounts is used in Credit/Collection Supervisor jobs:
  • Negotiated Letters of Credit on international accounts.
  • Reconciled complex domestic and international accounts.
  • Handle domestic and international accounts.
  • Implemented collection plans for National and International accounts, with an average of $20,000 revenue gained per month.
  • Manage invoicing and receivable balances of 10,000+ domestic and international accounts (20% are distributor accounts).

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5 International Accounts Jobs

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48. Payment History
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low Demand
Here's how Payment History is used in Credit/Collection Supervisor jobs:
  • Adjusted individual customer credit limits based upon payment history and financial ability to pay.

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49. SOX
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low Demand
Here's how SOX is used in Credit/Collection Supervisor jobs:
  • Implemented checks and balances ensuring the credit risk team s compliance with internal and external regulations including SOX controls.
  • Selected to participate in the SOX Project where testing and working with a small team needed my knowledge.
  • Automated periodic account reviews in accordance with SOX 404 requirements using D&B E-ram.
  • Document and maintain audit procedures and internal controls to ensure department is SOX compliant.
  • Design SOX matrix and testing procedures to comply with industry standards.
  • Maintain error-free with 100% accuracy of SOX compliance.
  • Partnered with Internal and External Auditors for SOX compliance.

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1 SOX Jobs

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50. HR
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low Demand
Here's how HR is used in Credit/Collection Supervisor jobs:
  • Expanded knowledge of financial management through oversight of risk mitigation, receivables, and revenue for national and international pharmaceutical accounts.
  • Provide daily management and leadership to credit account managers and assist department manager with HR issues/performance management.
  • Supported management through risk identification, control testing and process improvement procedures.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Received three meritorious pay raises and consistently outstanding performance evaluations.
  • Supervised HR and Credit/Collections Department.
  • Performed the following operational tasks; served as mentor to three new supervisors and guided them through leadership on boarding process.
  • Deliver consistent coaching through one-on-one sessions and team meetings to ensure sales goals, and quality expectations are being met.
  • Work extensively through age trial balance for collection of receivables including direct and written correspondences to resolve payment or discrepancies.
  • Tasked to work independently along with me team, and in partnership with management and analysts throughout the Company.
  • Resolved 1994-1997 bad debt receivables through effective recovery resolution, resulting in the collection of over $30k.
  • Conduct monthly and continual feedback through staff meetings, one on one s, teleconferences and email communication.
  • Approved or rejected credit applications through Financial Analysis, reference checks and background check using Credit Scoring.
  • Created a more productive department of Collection Specialists through development and training of the current staff.
  • Implemented programs through Dun & Bradstreet database to allow for proactive alerting of potential problem accounts.
  • Promoted to supervisor within three months and managed two accounts receivable clerks with longer tenure.
  • Lead 40 Credit and Collections professionals through accurate planning, organization, and supervision.
  • Manage Credit and Collections department for multiple locations throughout the United States.
  • Facilitated negotiations between customers, realtors, attorneys, additional mortgage companies and title companies throughout a workout process.
  • Supervised a team of three, conducting collection calls and addressing customer chargebacks.

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3,036 HR Jobs

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Credit/Collection Supervisor Jobs

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20 Most Common Skills For A Credit/Collection Supervisor

Credit Reports

12.2%

Financial Statements

10.8%

Customer Service

9.4%

Customer Accounts

8.2%

Accounts Receivables

7.0%

DSO

6.3%

Collection Efforts

6.0%

New Accounts

5.1%

Credit Card Transactions

4.6%

Delinquent Accounts

4.1%

Collections Department

3.4%

Bank Deposits

3.2%

Bradstreet

3.1%

Payment Arrangements

3.1%

Collection Agencies

2.5%

Credit Policies

2.5%

Collection Calls

2.4%

Collection Activities

2.2%

Company Policies

2.0%

Special Projects

1.8%
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Typical Skill-Sets Required For A Credit/Collection Supervisor

Rank Skill
1 Credit Reports 9.3%
2 Financial Statements 8.2%
3 Customer Service 7.1%
4 Customer Accounts 6.2%
5 Accounts Receivables 5.3%
6 DSO 4.8%
7 Collection Efforts 4.5%
8 New Accounts 3.8%
9 Credit Card Transactions 3.5%
10 Delinquent Accounts 3.1%
11 Collections Department 2.6%
12 Bank Deposits 2.4%
13 Bradstreet 2.4%
14 Payment Arrangements 2.3%
15 Collection Agencies 1.9%
16 Credit Policies 1.9%
17 Collection Calls 1.8%
18 Collection Activities 1.7%
19 Company Policies 1.5%
20 Special Projects 1.4%
21 Direct Reports 1.2%
22 Credit Risk 1.2%
23 Journal Entries 1.1%
24 Monthly Reports 1.1%
25 Monthly Basis 1.1%
26 Credit Hold 1.0%
27 Payment Terms 1.0%
28 Credit Terms 1.0%
29 Trade References 0.9%
30 Staff Members 0.9%
31 General Ledger Accounts 0.9%
32 Collection Policies 0.8%
33 Problem Accounts 0.8%
34 Collection Representatives 0.8%
35 Collection Issues 0.8%
36 External Customers 0.8%
37 Fdcpa 0.8%
38 Data Entry 0.8%
39 Daily Operations 0.7%
40 Process Improvement 0.7%
41 Collection Reports 0.7%
42 Overdue Accounts 0.7%
43 Outstanding Balances 0.7%
44 B Reports 0.6%
45 Collection Process 0.6%
46 Collection Staff 0.6%
47 International Accounts 0.6%
48 Payment History 0.6%
49 SOX 0.5%
50 HR 0.5%
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5,902 Credit/Collection Supervisor Jobs

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