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Credit manager skills for your resume and career

Updated January 8, 2025
5 min read
Credit manager example skills
Below we've compiled a list of the most critical credit manager skills. We ranked the top skills for credit managers based on the percentage of resumes they appeared on. For example, 15.5% of credit manager resumes contained customer service as a skill. Continue reading to find out what skills a credit manager needs to be successful in the workplace.

15 credit manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how credit managers use customer service:
  • Managed escalated customer service issues and complaints, while ensuring adherence to quality service guidelines and manage related systems.
  • Provided intimate customer service daily via phone or in person to obtain customer demographics to generate a credit application.

2. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how credit managers use financial statements:
  • Ensured proper documentation was obtained, completed credit application, sales tax exemption certificates, personal guarantees and financial statements.
  • Prepare detailed financial analyses of both public and private firms using customers' financial statements as well as publicly-available information.

3. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how credit managers use credit card:
  • Trained associates to strategically monitor/authorize credit card charges based on customer financial review to evaluate potential risks.
  • Automated and improved manual Accounting processes including Trade Receivables Reviews and Credit Card Processing.

4. Credit Risk

Credit risk entails the risk experienced by a lender from the possibility of losing money due to a borrower failing to repay or meet their obligations set out in a loan contract. Credit risk manifests in many forms including loans (the most popular), letters of credit, foreign exchange and lines of credit.

Here's how credit managers use credit risk:
  • Provided assistance with day-to-day functions of credit department, including investigation and analysis of credit risk while working within established guidelines.
  • Credit Manager responsibilities include managing credit risk, reviewing and approving orders, maintaining Credit Policy and negotiating service contracts.

5. Credit Policy

A credit policy encompasses guidelines that constitute the amount of credit granted, along with means and methods of collections for delinquent accounts. A credit policy typically addresses credit terms, credit limits, information requirements, and collection progression. The credit policy is tweaked to match business strategies and reflect any change in economic conditions.

Here's how credit managers use credit policy:
  • Administered Credit Policy and Procedures, managed Credit team, collaborated with Collections Department and supported its efforts on problematic accounts.
  • Participated in the credit policy development process by identifying and communicating needs for policy changes, including recommendations for solutions.

6. Customer Accounts

Here's how credit managers use customer accounts:
  • Assisted with transition of customer accounts to corporate office and collected remaining account balances during integration process with new parent company.
  • Managed expired customer accounts acting as the primary point-of-contact for customers to negotiate timely payments or otherwise create payment plans.

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7. Credit Limits

A credit limit is the maximum amount of credit that a financial institution or other lenders will grant to a debtor for a given line of credit at any given time without penalty. This is generally based on several factors including; individual circumstances, personal income, loan repayment history, creditworthiness, general financial condition, and other factors.

Here's how credit managers use credit limits:
  • Supervised approvals of credit limits for new customers or modifications to credit limits on existing customers within credit authority levels.
  • Constructed queries from financial as well as credit reporting institutions considering credit application approvals additionally establishing credit limits for customers.

8. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how credit managers use delinquent accounts:
  • Solicited existing customers to consolidate debt, collected delinquent accounts, prepared loan documents and complied with underwriting guidelines.
  • Develop processes and procedures for managing delinquent accounts while assisting legal team as necessary in preparing legal documents.

9. Accounts Receivables

Here's how credit managers use accounts receivables:
  • Coordinate with accounts receivables department to identify solutions to mitigate losses based on collection activities, collateral value and regulatory requirements.
  • Monitor the collection of outstanding accounts receivables against monthly and quarterly goals established.

10. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how credit managers use past due accounts:
  • Processed credit due documentation Reevaluated credit lines for existing accounts Collections on past due accounts
  • Determined appropriate actions for collecting past-due accounts; devised credit/collection department activities.

11. Credit Lines

Here's how credit managers use credit lines:
  • Interacted with customers to obtain additional credit information to support credit lines; reconciled transactions and balances to maintain accurate accounts.
  • Resolved all deficit credit lines inherited for international portfolio and developed a uniform formula for establishing credit lines to support sales.

12. DSO

Here's how credit managers use dso:
  • Leveraged relationships with internal/external customers to minimize the DSO and bad-debt exposure.
  • Developed and maintained cash flow analysis and DSO analysis for upper management.

13. Financial Analysis

Here's how credit managers use financial analysis:
  • Revamped existing credit procedures utilizing financial analysis tools eliminating subjective supposition and improving the quality of the credit decision.
  • Created periodic reports for increased financial analysis and forecasting of major sport league licensed products and private label accounts.

14. Credit Worthiness

Here's how credit managers use credit worthiness:
  • Determined consumer lending credit worthiness with responsibility for preliminary underwriting, collections, auditing, account management, and records management.
  • Determined if potential companies had credit worthiness, while establishing and maintaining relationships with internal and external customers to ensure profitability.

15. Credit Applications

Here's how credit managers use credit applications:
  • Analyzed retail and lease credit applications to determine if potential dealership customers met credit requirements and approved or rejected credit applications.
  • Investigated and approved all credit applications and follow through with customer site visits across Canada regarding credit related issues.
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List of credit manager skills to add to your resume

Credit manager skills

The most important skills for a credit manager resume and required skills for a credit manager to have include:

  • Customer Service
  • Financial Statements
  • Credit Card
  • Credit Risk
  • Credit Policy
  • Customer Accounts
  • Credit Limits
  • Delinquent Accounts
  • Accounts Receivables
  • Past Due Accounts
  • Credit Lines
  • DSO
  • Financial Analysis
  • Credit Worthiness
  • Credit Applications
  • Credit Analysis
  • Credit Decisions
  • Collection Procedures
  • Approval Process
  • Credit Approval
  • Credit Reports
  • Collection Agencies
  • Credit Analysts
  • Loan Applications
  • Cash Application
  • Collection Calls
  • Payroll
  • General Ledger
  • Collection Efforts
  • Bank Deposits
  • Payment Terms
  • Direct Reports
  • Credit Terms
  • Corporate Banking
  • Real Estate Loans
  • UCC
  • Commercial Banking
  • Fixed Assets
  • Credit Issues
  • Receivable Portfolio
  • Financial Products
  • Financial Reports
  • Problem Accounts
  • Legal Action
  • Credit Hold
  • Collection Policies
  • Credit Memos
  • Credit References
  • ACH
  • Payment Arrangements

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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