Credit processor job description

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
SUMMARY OF POSITION:

This position is responsible for maintaining and participating in the Accounts Receivable functions of the District Credit Office of Sherwin-Williams paint store customers. It will also obtain credit reporting agency information, maintenance of customer credit documentation filing and report distribution to store locations. This role will also respond to all incoming telephone calls and properly direct messages, handle telephone balance inquiry from stores and other related accounts receivable phone inquiries as needed.

BASIC QUALIFICATIONS:

Must be legally authorized to work in country of employment without sponsorship for employment visa status. Must be able to operate a computer and communicate via the telephone. Must be at least 18 years of age.

MINIMUM REQUIREMENTS:

High School diploma or comparable certification (e.g. GED).

PREFERRED QUALIFICATIONS:

Prefer experience in Credit, Accounting or Customer Service experience. Prefer some college courses in Business or Accounting. Personal computer experience desirable as this position will enter customer account credit information into the computerized accounts receivable database. Excellent customer service skills. Ability to effectively interact with management staff as well as Credit reporting agencies, banks, and various other financial institutions.


Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description

This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.

Training: November 28th, 2022 7weeks Monday-Friday Central Time.

Schedule: 8am-5pm Monday-Friday Central Time.

Basic Qualifications

* High school diploma or equivalent
* At least one year of customer service experience

Preferred Skills/Experience

* Experience working in the financial services or banking industry
* Experience working in an office/clerical environment
* Call center experience
* Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
* Proven commitment to high quality customer service
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
* Strong verbal and written communication skills
* Ability to identify and resolve/escalate complex problems with minimal guidance
* Strong problem-solving and decision-making skills
* Proficient computer skills, especially Microsoft Office applicationsapplications

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

Department:

16001147 Revenue Cycle Management Refunds

Shift:

Day (United States of America)

Shift Length:

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Job Description Summary

This position facilitates the resolution of insurance and patient credit balances in compliance with federal and state regulations. Collaborates with departments systemwide to correctly work credit balances and will contact payers to determine coordination of benefits and contractual, patient and government responsibilities to reach a credit resolution

Key Position Details:

This position is not a remote position. This position is an onsite position at the Commons.

Provides support to Refund Department

Collaborates with the revenue cycle group to fulfill information requests.

Ensures requests are fulfilled in an accurate, timely, and compliant manner.

Coordinates work priorities with peers.

Assists with document handling and retrieval.

Investigates proper issue resolution and work priority.

Other duties as assigned.

EPIC experience Preferred

Healthcare Experience Preferred

Work Independently

Job Description:

Principle Responsibilities

Determines coordination of benefits, contractual rates, and patient responsibilities..

* Reviews accounts and determines the correct balance owed by the patient, if charges were corrected, canceled, or billed in error.
* Interprets contracts to verify if charges were paid under the correct contract.
* Reviews rates to determine if the payer or patient receives a refund of overpayment or to appeal with the payer.
* Audits account billing activities.

Build relationships with internal and external customers.

* Collaborates with departments systemwide to correctly work credit balances.
* Contacts payers to determine coordination of benefits and contractual, patient and government responsibilities to reach credit resolution.
* Utilizes available tools to resolve priority credit balances.
* Other duties as assigned.

Job Requirements

High School or GED required or Associate's or Vocational degree in business, healthcare, or related field preferred 2 to 5 Years experience in payer remittance required

Leadership Capabilities

See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.

* I know where Allina is going and how my role fits into this picture
* I capture important lessons and share them to foster innovation
* I am good at anticipating the implications of my decisions
* I understand and apply the disciplines of continuous improvement

Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success.

* I help my team connect to the broader mission
* I see and fulfill my role in motivating the team around me
* I celebrate success and help my partners see what is possible with change
* I call out and address unexpected roadblocks or problems

Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves.

* I role-model self-care and ongoing development
* I share my knowledge and coach others to foster growth and success
* I demonstrate enthusiasm for learning
* I candidly advocate for the resources I need
* I support my colleagues in their development and growth

Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation.

* I take ownership of outcomes and fulfillment of goals
* I facilitate adjustments to assure positive results
* I work with a sense of urgency, concern and determination
* I use well-grounded approaches to create sustainable solutions repeatedly
* I engage and foster improvements to impact safety, quality, and efficiency

Succeed Together:Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together.

* I consider how decisions might impact my colleagues
* I am generous in my commitment to supporting the needs of my partners
* I respect others' opinions, praise good work and encourage all team members to be involved
* I seek common ground and work to create mutually beneficial outcomes

Functional Competencies

Analytical Thinking: Diagnoses issues using a systematic and methodical approach. Collaboration: Maintains mutually beneficial partnerships with other functions. Communication Skills: Communicates using persuasion and authority. Company Knowledge: Understands how his/her team contributes to the department to meet the goals defined. Functional Knowledge: Thorough understanding of his/her discipline and a rudimentary understanding of other disciplines. Problem Solving: Arrives at a conclusion based on previous experiences and good judgment.