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Become A Credit Representative

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Working As A Credit Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $42,220

    Average Salary

What Does A Credit Representative Do At Land O' Lakes

* Determining credit worthiness of new and existing customers within assigned territory.
* Enforcing the appropriate A/R terms and limits by reviewing credit applications and references, analyzing the customer's financial statements, and utilizing credit reports and other Industry Credit information.
* Manage credit and collection risk of an assigned portfolio within company policy and authority.
* Resolving account inquiries from customers and internal staff, negotiating resolutions within customer portfolio and reconciling customer accounts.
* Partner with customer service team for the company's invoice management process.
* Completing other duties and projects as assigned

What Does A Credit Representative Do At Tesoro

* Collects balances of assigned accounts.
* Seeks direction on delinquent account collection procedures as necessary.
* Coordinates with credit managers’ collection procedures on accounts exceeding assigned credit limits.
* Acquires customer financial and other credit-related information to assess risk in managing existing accounts or establishing new accounts.
* Coordinates with accounting departments to ensure proper billing identification codes, changes in account addresses, terms, and methods of payments are maintained.
* Identifies, reports, and tracks customer service complaints or disputes.
* Organizes and maintains file data on customers.
* Investigates complaints and disputes to ensure prompt resolution.
* Collaborates with others to execute continuous improvement process in areas such as credit, collections, information systems and reporting

What Does A Credit Representative Do At Henry Schein, Inc.

* _
* Daily workflow includes collection calls, reconciling customer problems, following up on open issues, documenting customer notes, providing world class customer service, handling incoming calls from internal and external customers, and all other assigned daily credit and collection programs.
* Maintains communication with assigned customers regarding the status of their accounts as related to exposure, aging, past due balances and orders pending approval for credit purposes.
* Interacts with Sales regarding customer related credit issues.
* Notifies appropriate sales personnel of reason for customer order placement in hold status, so they may assist in resolving the root cause(s) of the order hold.
* Communicates onboarding process to customers and sales.
* Reviews new customer applications and relevant credit history through credit bureau and agency reporting to determine initial customer credit limit eligibility based on guidelines developed by management.
* Prepares collection letters for accounts not in good standing; compiles related documents (duplicate copies of outstanding invoices, proofs of delivery) for those accounts being placed with collection agencies.
* Negotiates and establishes payment plans, when necessary, for accounts dealing with hardships or experiencing cash flow issues.
* Reconciles customer accounts by resolving any problems preventing timely payments.
* Assists customers who have credit/collection reconciliation problems with their outstanding balance.
* Assist Cash Application team in applying multiple invoice checks and identifying accounts receivable adjustments.
* Researches payments/credits that have been misapplied, duplicated or short paid due to sales tax, freight and other sales related issues.
* Assists with daily credit functions, including account file maintenance, correspondence,processing of payments (credit card and ACH) and invoice inquiries.
* May provide credit references for customers.
* May handle equipment orders, which may require review of customer credit history, working with a lending source or leasing company, and partnering with the Equipment departments during the installation process.
* Monitors open balances and coordinates collection of deposits required before installation.
* Emphasis on day-to-day duties and responsibilities may vary based on departmental needs and/or at management direction.
* In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
* Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
* Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
* This position will be working in an office environment, utilizing typical office equipment.

What Does A Credit Representative Do At Mohegan Sun

* includes but not limited to:
* Processes credit applications efficiently and accurately by phone, fax, the web or in person
* Requests, verifies and documents gaming, bank and credit bureau reports
* Notifies Supervisor of critical information on gaming, bank and credit bureau reports to ensure good credit decisions
* Secondary Duties and Responsibilities:
* Prepares, scans and indexes credit files and records for record storage
* Competencies:  Incumbent will master the following competencies while in this position:
* Excellent communication and organizational skills
* Ability to multi-task

What Does A Credit Representative Do At Larson Juhl, LLC.

* Manage incoming telephone calls from customers, branch, CSC, and/or sales team to assist with account issues, or problems related to release or pending release of orders.
* Assist fellow Credit team members with problem situations and coverage of daily activities during absences.
* Account reconciliation & payment coordination (customer/branch/sales): correcting misapplied and unapplied payments and credits, COD customers with open balances, skipped invoices, net credit balances, and processing customer refunds.
* Enter changes to Customer Master Information and Billing Instructions pertaining to credit terms, statements, and special instructions.
* Work with BOMs to bring pending credits to approval/confirmation status.
* Prepare and send reminder letters and supporting documents to customers.
* Document write off adjustment requests.
* Prepare assignment packages to forward to collection agencies.
* Maintain auto-charge lists and implement on a weekly, bi-weekly, monthly basis (CC /echeck

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How To Become A Credit Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.


Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.


Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Credit Representative jobs

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Credit Representative Career Paths

Credit Representative
Office Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Collections/Accounts Receivable Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Credit Manager Accounts Receivable Specialist Accountant
Business Manager
7 Yearsyrs
Senior Credit Analyst Assistant Vice President Office Manager
Business Office Manager
8 Yearsyrs
Service Representative Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Collections/Accounts Receivable Collections Specialist
Collections Manager
5 Yearsyrs
Credit Supervisor Credit Manager
Credit And Collection Manager
7 Yearsyrs
Collections Specialist Credit Analyst
Credit Manager
5 Yearsyrs
Credit Manager Office Manager Operations Manager
General Manager
7 Yearsyrs
Finance Analyst Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Finance Analyst Finance Manager Sales Manager
National Account Manager
8 Yearsyrs
Senior Credit Analyst Credit Manager
Office Manager
5 Yearsyrs
Office Manager Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Credit Supervisor Credit And Collection Manager Accounting Manager
Payroll Manager
7 Yearsyrs
Accounts Receivable Specialist Accountant Business Analyst
Product Manager
7 Yearsyrs
Collections Specialist Specialist Account Manager
Relationship Manager
6 Yearsyrs
Credit Analyst Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Accounts Receivable Specialist Finance Analyst Finance Manager
Senior Manager
10 Yearsyrs
Credit Analyst Assistant Vice President
Vice President And Manager
10 Yearsyrs
Service Representative Service Manager Production Manager
Warehouse Manager
5 Yearsyrs
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Credit Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Carrier

  • Chinese

  • Vietnamese

  • German

  • Korean

  • Persian

  • Japanese

  • Dari

  • Urdu

  • Polish

  • Arabic

  • Sinhala

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Credit Representative

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Credit Representative Education

Credit Representative

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Top Skills for A Credit Representative


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Top Credit Representative Skills

  1. Customer Service
  2. Credit Card Payments
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Worked closely with sales department, shipping and customer service to insure prompt delivery of products and total customer satisfaction.
  • Assist my department and fellow departments' with the processing of credit card payments daily.
  • Analyzed financial statements and payment histories to respond to credit applications.
  • Handled inbound calls on credit applications regarding application approvals or denials.
  • Review and approve credit limits and order authorization Customer service, resolution of disputes

Top Credit Representative Employers

Credit Representative Videos

Inside Look - How Does a Credit Union Differ from a Bank? - Bloomberg

What Is an APR? – Credit Card Insider

A day in the life of a BBVA Compass Financial Advisor