FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Credit Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Credit Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $42,220

    Average Salary

What Does A Credit Representative Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

Show More

Show Less

How To Become A Credit Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

Show More

Show Less

Credit Representative jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Credit Representative Career Paths

Credit Representative
Office Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Collections/Accounts Receivable Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Credit Manager Accounts Receivable Specialist Accountant
Business Manager
7 Yearsyrs
Senior Credit Analyst Assistant Vice President Office Manager
Business Office Manager
8 Yearsyrs
Service Representative Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Collections/Accounts Receivable Collections Specialist
Collections Manager
5 Yearsyrs
Credit Supervisor Credit Manager
Credit And Collection Manager
7 Yearsyrs
Collections Specialist Credit Analyst
Credit Manager
5 Yearsyrs
Credit Manager Office Manager Operations Manager
General Manager
7 Yearsyrs
Finance Analyst Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Finance Analyst Finance Manager Sales Manager
National Account Manager
8 Yearsyrs
Senior Credit Analyst Credit Manager
Office Manager
5 Yearsyrs
Office Manager Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Credit Supervisor Credit And Collection Manager Accounting Manager
Payroll Manager
7 Yearsyrs
Accounts Receivable Specialist Accountant Business Analyst
Product Manager
7 Yearsyrs
Collections Specialist Specialist Account Manager
Relationship Manager
6 Yearsyrs
Credit Analyst Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Accounts Receivable Specialist Finance Analyst Finance Manager
Senior Manager
10 Yearsyrs
Credit Analyst Assistant Vice President
Vice President And Manager
10 Yearsyrs
Service Representative Service Manager Production Manager
Warehouse Manager
5 Yearsyrs
Show More

Average Length of Employment
Credit Clerk 3.1 years
Credit Assistant 2.7 years
Collection Analyst 2.7 years
Representative 2.1 years
Top Employers Before
Cashier 6.1%
Teller 3.1%
Collector 2.6%
Top Employers After
Cashier 3.7%
Supervisor 3.5%

Credit Representative Demographics

Gender

Female

69.1%

Male

29.1%

Unknown

1.8%
Ethnicity

White

79.6%

Hispanic or Latino

12.3%

Asian

5.7%

Unknown

1.7%

Black or African American

0.6%
Show More
Languages Spoken

Spanish

72.7%

French

7.8%

Mandarin

2.6%

Carrier

2.6%

Chinese

1.3%

Vietnamese

1.3%

German

1.3%

Korean

1.3%

Persian

1.3%

Japanese

1.3%

Dari

1.3%

Urdu

1.3%

Polish

1.3%

Arabic

1.3%

Sinhala

1.3%
Show More

Credit Representative Education

Schools

University of Phoenix

23.3%

Trident Technical College

9.3%

Strayer University

8.0%

Southern New Hampshire University

6.7%

University of Houston

5.3%

Ashford University

4.7%

Ohio State University

4.0%

American InterContinental University

4.0%

University of Minnesota - Twin Cities

3.3%

Middle Tennessee State University

3.3%

American University

3.3%

Greenville Technical College

3.3%

University of South Florida

2.7%

Mesa Community College - Boswell

2.7%

University of North Carolina at Greensboro

2.7%

University of Texas at San Antonio

2.7%

University of Pennsylvania

2.7%

Troy University

2.7%

Houston Community College

2.7%

Old Dominion University

2.7%
Show More
Majors

Business

36.8%

Accounting

14.6%

Finance

6.8%

Criminal Justice

4.6%

Health Care Administration

4.1%

Management

3.6%

General Studies

2.8%

Nursing

2.8%

Medical Assisting Services

2.8%

Marketing

2.8%

Psychology

2.6%

Human Resources Management

2.1%

Communication

2.0%

Education

1.9%

Liberal Arts

1.9%

English

1.9%

Economics

1.7%

Computer Science

1.6%

Information Technology

1.4%

Elementary Education

1.2%
Show More
Degrees

Bachelors

36.8%

Other

30.1%

Associate

14.5%

Masters

9.8%

Certificate

6.8%

Diploma

1.1%

Doctorate

0.5%

License

0.4%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Credit Representative

CustomerServiceCreditCardPaymentsFinancialStatementsCreditApplicationsCreditLimitsDelinquentAccountsCreditReportsCreditLinesAccountsReceivablesPastDueAccountsPaymentArrangementsInboundCallsCreditWorthinessDataEntryDSOPaymentPlansOutboundCallsPhoneCallsCreditDepartmentCollectionCalls

Show More

Top Credit Representative Skills

  1. Customer Service
  2. Credit Card Payments
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Worked closely with sales department, shipping and customer service to insure prompt delivery of products and total customer satisfaction.
  • Assist my department and fellow departments' with the processing of credit card payments daily.
  • Analyzed financial statements and payment histories to respond to credit applications.
  • Handled inbound calls on credit applications regarding application approvals or denials.
  • Review and approve credit limits and order authorization Customer service, resolution of disputes

Top Credit Representative Employers

Credit Representative Videos

Inside Look - How Does a Credit Union Differ from a Bank? - Bloomberg

What Is an APR? – Credit Card Insider

A day in the life of a BBVA Compass Financial Advisor

×