Credit representative job description
Updated March 14, 2024
9 min read
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Example credit representative requirements on a job description
Credit representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in credit representative job postings.
Sample credit representative requirements
- Bachelor's degree in Finance, Accounting or related field
- Minimum of 2 years experience in a credit or financial field
- Strong knowledge of credit and finance regulations
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and financial software
Sample required credit representative soft skills
- Ability to analyze and interpret financial data accurately
- Excellent problem-solving and decision-making skills
- Ability to work independently and as a part of a team
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
Credit representative job description example 1
Ingram Book Group Inc credit representative job description
is hiring a Credit Representative to contribute to our Lightening Source team in LaVergne, TN, just outside Nashville. We offer hybrid schedules for a mix of onsite and remote work.
In this role, you will establish and support accounts receivable-related Credit/Collection functions for ICG. You will ensure efficiency, accuracy, and timely processing of transactions, including order release, account receivable collections, accounts payable offsets, and reconciliation functions for assigned accounts. In addition, you will support existing Credit Representatives with managing account receivable portfolios (including Australia and United Kingdom offices), customer issues, order releases, etc., during outages. You will be also expected to maintain current knowledge of AR, Billing Systems, various contracts, publisher websites, Home-state Tax Requirements, and Corporate Procedures for various Ingram Divisions.
Want to join a key team that helps the world read?
At Ingram, our Accounting and Finance teams are collaborative, and innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are a professional in accounting and finance that is seeking a stable, adaptable team, we can't wait to meet you!
Required Qualifications:
High school diploma or equivalent year for year experience
2 years of previous Credit/Collections experience OR 2 Years of Ingram Customer Care experience
1 year of experience with communication to/from customers on the telephone and via email (MS Outlook)
1 year of experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation
Preferred Skills:
Experience and understanding of payables
Experience with sales tax
Experience with credit reporting and monitoring
Key Responsibilities:
Provides account management for active Ingram customers or assigned accounts, including daily order release, based on established guidelines.
Monitors and updates customer account status and/or collection activity in the note system.
Initiates, drafts and submits credit review recommendations (including reduction of credit limit when warranted) to management for consideration/approval.
Assesses customer account information to determine if respective credit limits should be increased to support orders as routed for credit review.
Contacts customers proactively after review with department management when assigned credit limit exceeds orders, a special order is submitted, a past due balance prohibits the release of orders, etc.
Recommends credit hold and communicates such action across different Org Id's (AU/UK) as appropriate.
This list is not exhaustive
In this role, you will establish and support accounts receivable-related Credit/Collection functions for ICG. You will ensure efficiency, accuracy, and timely processing of transactions, including order release, account receivable collections, accounts payable offsets, and reconciliation functions for assigned accounts. In addition, you will support existing Credit Representatives with managing account receivable portfolios (including Australia and United Kingdom offices), customer issues, order releases, etc., during outages. You will be also expected to maintain current knowledge of AR, Billing Systems, various contracts, publisher websites, Home-state Tax Requirements, and Corporate Procedures for various Ingram Divisions.
Want to join a key team that helps the world read?
At Ingram, our Accounting and Finance teams are collaborative, and innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are a professional in accounting and finance that is seeking a stable, adaptable team, we can't wait to meet you!
Required Qualifications:
High school diploma or equivalent year for year experience
2 years of previous Credit/Collections experience OR 2 Years of Ingram Customer Care experience
1 year of experience with communication to/from customers on the telephone and via email (MS Outlook)
1 year of experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation
Preferred Skills:
Experience and understanding of payables
Experience with sales tax
Experience with credit reporting and monitoring
Key Responsibilities:
Provides account management for active Ingram customers or assigned accounts, including daily order release, based on established guidelines.
Monitors and updates customer account status and/or collection activity in the note system.
Initiates, drafts and submits credit review recommendations (including reduction of credit limit when warranted) to management for consideration/approval.
Assesses customer account information to determine if respective credit limits should be increased to support orders as routed for credit review.
Contacts customers proactively after review with department management when assigned credit limit exceeds orders, a special order is submitted, a past due balance prohibits the release of orders, etc.
Recommends credit hold and communicates such action across different Org Id's (AU/UK) as appropriate.
This list is not exhaustive
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Credit representative job description example 2
Axelon Services credit representative job description
Deduction Analyst
Assess the validity of customer claims through investigation and analysis. The investigation process and root cause analysis will lead to the appropriate course of action. Will complete analysis of root cause issues that will help lead to elimination of future deduction claims. Responsible for the collection of customer claims that are deemed to be invalid. Will be responsible for communicating CCFS department and *** policies regarding pricing, rebates, and returns. Position will provide deduction root cause reporting to the management team. Position may also support special project initiatives as determined by management.
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
2. List the essential functions (i.e. key responsibilities with expected end results), which must be accomplished in order to fulfill the purpose of your position as described above.
A. Manage a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity. Deduction portfolio will include aged, complex deductions, and/or high dollar deductions.
B. Responsible for the collection of the deductions that have been deemed to be invalid. Additionally, will be responsible for reporting route cause statistics to management.
C. Use root cause data to develop and implement process improvements to reduce or eliminate internal and external errors. Will need to be able to communicate effectively with all internal (Sales, Plants, Customer Service) and external (Customers) partners.
D. Ensure appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within an established limit of authority matrix.
E. Analyze root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection. Will need to ensure that all documentation is received and analysis completed fulfills the requirements determined in the deduction resolution guidelines and appropriate authorizations have been received.
F. Responsibility for direct reports within specific portfolios.
G. May be responsible for training new deduction team members and others as needed.
H. Will be responsible for the processing and auditing of manual credit memo and invoicing (919) requests received from the field.
I. Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and *** Ethics Policy at all times.
DIMENSIONS:
3. Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
Total monthly deduction balance
Aged deductions - deductions older than 90 Days, older than 180 days
% of total deductions past due
Training new hires
Knowledge transfer
SPECIALIZED KNOWLEDGE:
4. Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.
Basic Qualifications:
•Bachelor Degree from accredit institute
•1-2 years Deduction related experience
•Strong skill set in Microsoft office applications: Word, Excel, PowerPoint, and Outlook
•Systems (SAP/GetPaid)
•Preferred Qualifications:
•Accounting/Credit Experience (customer disputes)
•Strong organizational skills
•Strong analytical skills
•Pricing Programs
Assess the validity of customer claims through investigation and analysis. The investigation process and root cause analysis will lead to the appropriate course of action. Will complete analysis of root cause issues that will help lead to elimination of future deduction claims. Responsible for the collection of customer claims that are deemed to be invalid. Will be responsible for communicating CCFS department and *** policies regarding pricing, rebates, and returns. Position will provide deduction root cause reporting to the management team. Position may also support special project initiatives as determined by management.
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
2. List the essential functions (i.e. key responsibilities with expected end results), which must be accomplished in order to fulfill the purpose of your position as described above.
A. Manage a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity. Deduction portfolio will include aged, complex deductions, and/or high dollar deductions.
B. Responsible for the collection of the deductions that have been deemed to be invalid. Additionally, will be responsible for reporting route cause statistics to management.
C. Use root cause data to develop and implement process improvements to reduce or eliminate internal and external errors. Will need to be able to communicate effectively with all internal (Sales, Plants, Customer Service) and external (Customers) partners.
D. Ensure appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within an established limit of authority matrix.
E. Analyze root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection. Will need to ensure that all documentation is received and analysis completed fulfills the requirements determined in the deduction resolution guidelines and appropriate authorizations have been received.
F. Responsibility for direct reports within specific portfolios.
G. May be responsible for training new deduction team members and others as needed.
H. Will be responsible for the processing and auditing of manual credit memo and invoicing (919) requests received from the field.
I. Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and *** Ethics Policy at all times.
DIMENSIONS:
3. Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
Total monthly deduction balance
Aged deductions - deductions older than 90 Days, older than 180 days
% of total deductions past due
Training new hires
Knowledge transfer
SPECIALIZED KNOWLEDGE:
4. Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires.
Basic Qualifications:
•Bachelor Degree from accredit institute
•1-2 years Deduction related experience
•Strong skill set in Microsoft office applications: Word, Excel, PowerPoint, and Outlook
•Systems (SAP/GetPaid)
•Preferred Qualifications:
•Accounting/Credit Experience (customer disputes)
•Strong organizational skills
•Strong analytical skills
•Pricing Programs
Dealing with hard-to-fill positions? Let us help.
Credit representative job description example 3
Kelly Services credit representative job description
At Kelly Professional & Industrial, we're passionate about helping you find a job that works for you. If you ask us, this job looks pretty great.
We are seeking an **Deduction Analyst** role for an Power Management Company based in Highland, IL!
**Schedule:** Monday- Friday, Standard Business Hours
**Duration:** 2 Years
**Pay:** $22/hr
**Location:** Highland, IL
Assess the validity of customer claims through investigation and analysis. The investigation process and root cause analysis will lead to the appropriate course of action. Will complete analysis of root cause issues that will help lead to elimination of future deduction claims. Responsible for the collection of customer claims that are deemed to be invalid. Will be responsible for communicating CCFS department and Eaton policies regarding pricing, rebates, and returns. Position will provide deduction root cause reporting to the management team. Position may also support special project initiatives as determined by management.
**Essential Functions:**
+ Manage a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity. Deduction portfolio will include aged, complex deductions, and/or high dollar deductions.
+ Responsible for the collection of the deductions that have been deemed to be invalid. Additionally, will be responsible for reporting route cause statistics to management.
+ Use root cause data to develop and implement process improvements to reduce or eliminate internal and external errors. Will need to be able to communicate effectively with all internal (Sales, Plants, Customer Service) and external (Customers) partners.
+ Ensure appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within an established limit of authority matrix.
+ Analyze root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection. Will need to ensure that all documentation is received and analysis completed fulfills the requirements determined in the deduction resolution guidelines and appropriate authorizations have been received.
+ Responsibility for direct reports within specific portfolios.
+ May be responsible for training new deduction team members and others as needed.
+ Will be responsible for the processing and auditing of manual credit memo and invoicing (919) requests received from the field.
+ Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.
**Basic Qualifications:**
• Bachelor Degree from accredit institute
• 1-2 years Deduction related experience
• Strong skill set in Microsoft office applications: Word, Excel, PowerPoint, and Outlook
• Systems (SAP/GetPaid)
**Preferred Qualifications:**
• Accounting/Credit Experience (customer disputes)
• Strong organizational skills
• Strong analytical skills
• Pricing Programs
**Get a complete career fit with Kelly** ** ** **.**
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
**About Kelly** ** **
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
We are seeking an **Deduction Analyst** role for an Power Management Company based in Highland, IL!
**Schedule:** Monday- Friday, Standard Business Hours
**Duration:** 2 Years
**Pay:** $22/hr
**Location:** Highland, IL
Assess the validity of customer claims through investigation and analysis. The investigation process and root cause analysis will lead to the appropriate course of action. Will complete analysis of root cause issues that will help lead to elimination of future deduction claims. Responsible for the collection of customer claims that are deemed to be invalid. Will be responsible for communicating CCFS department and Eaton policies regarding pricing, rebates, and returns. Position will provide deduction root cause reporting to the management team. Position may also support special project initiatives as determined by management.
**Essential Functions:**
+ Manage a deduction portfolio within a group of assigned accounts to identify, investigate, and analyze all deductions to determine their validity. Deduction portfolio will include aged, complex deductions, and/or high dollar deductions.
+ Responsible for the collection of the deductions that have been deemed to be invalid. Additionally, will be responsible for reporting route cause statistics to management.
+ Use root cause data to develop and implement process improvements to reduce or eliminate internal and external errors. Will need to be able to communicate effectively with all internal (Sales, Plants, Customer Service) and external (Customers) partners.
+ Ensure appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within an established limit of authority matrix.
+ Analyze root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection. Will need to ensure that all documentation is received and analysis completed fulfills the requirements determined in the deduction resolution guidelines and appropriate authorizations have been received.
+ Responsibility for direct reports within specific portfolios.
+ May be responsible for training new deduction team members and others as needed.
+ Will be responsible for the processing and auditing of manual credit memo and invoicing (919) requests received from the field.
+ Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.
**Basic Qualifications:**
• Bachelor Degree from accredit institute
• 1-2 years Deduction related experience
• Strong skill set in Microsoft office applications: Word, Excel, PowerPoint, and Outlook
• Systems (SAP/GetPaid)
**Preferred Qualifications:**
• Accounting/Credit Experience (customer disputes)
• Strong organizational skills
• Strong analytical skills
• Pricing Programs
**Get a complete career fit with Kelly** ** ** **.**
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
**About Kelly** ** **
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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Updated March 14, 2024
Updated March 14, 2024