Credit supervisor work from home jobs - 169 jobs

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity “The Scores Credit Bureau Alliances Director executes the strategic business priorities for the major credit bureaus In North America who partner with teh FICO Scores organization. The team focuses on business development, relationship management and partner agreements to maximize the revenue potential of these critical score distribution and data provision partners. The team also coordinates and manages the numerous required operational activities performed with the credit bureaus to ensure a high level of satisfaction with our mutual clients.” - Scores Credit Bureau Alliances - Director What You'll Contribute Lead and execute the strategic direction and partnerships with North American credit bureaus to achieve FICO's strategic and revenue objectives. Meet regularly with partners to establish strategy, develop action plans to accomplish joint objectives, and resolve issues. Collaborate with internal and external Stakeholders. Identify potential issues and engage the wider business to take timely and effective action to resolve them. Identify, develop, and prioritize new product and growth opportunities by working collaboratively with bureau partners and FICO teammates. Oversee new product rollouts and redevelopment of existing products with our partners. Work with Scoring Operations to ensure processes are set up for program tracking. Manage the day-to-day activities with bureau partners to ensure a high level of satisfaction for our mutual clients. Manage special use and special pricing requests. Coordinate special projects and initiative with bureau partners (e.g., data requests, scoring software updates, risk-based pricing materials, etc.) Be the point person for working effectively with bureau partners - know who to call and how to navigate with bureau organization and personnel. Monitor Bureau Contracts (working with FICO legal) and track contract term dates, termination and/or renewal dates, and notification timeframes; provide coordination and management of contract renewals and amendment processes. What We're Seeking Direct experience and achievements working in one or more of the following roles: partner relationship management, client relationship management, or external project management. Proven experience working with credit bureaus and credit scoring (Strongly Preferred). Proven experience managing relationships involving management of revenue streams, payments, or pricing. Ability to manage and navigate partner relationships through contract amendments, negotiation, and stakeholders supporting these initiatives Experience with commercial distribution relationships is strongly preferred. Demonstrated experience at executive level engagement and navigating partner organizations' structure, influencers, and decision-making process. Excellent communication skills, capable of promoting collaboration across broad internal and external stakeholder universe across all levels of an organization. Creative thinker with the ability to troubleshoot effectively and quickly demonstrate forward-thinking, out of the box solutions and adapt based on highly dynamic environments. Ability to instill confidence and be seen as a trusted advisor. Comfort with moving between high-level strategy and in-the-weeds implementation. Highly detail oriented, and willing to do the work, not just manage the relationship. Motivated and energized by finding new opportunities, developing collaborative relationships, and winning new business. Experience working with credit bureaus and credit scoring preferred. FICO product knowledge is a plus. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. The targeted base pay range for this role is: $133,000 to $208,000 with this range reflecting differences in candidate knowledge, skills and experience. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. • Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at ******************** FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at **************************************

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. At Webster Bank, our financial intermediation activities are organized broadly around three distinct lines of business: the Consumer Bank, the Commercial Bank, and Healthcare Financial Services. This position is aligned to the Commercial Bank, reporting into the Strategic Delivery & Governance team within the Commercial Administration organization. The Director, Commercial Bank Credit Governance will report to the Managing Director, Commercial Bank Governance and will be responsible for building and managing a comprehensive first-line governance framework focused on credit processes within the Commercial Bank. This role will lead the lifecycle management of frontline commercial credit procedures, templates, and forms, ensuring alignment with credit policy, operational compliance, and internal control standards. The Director will work closely with Commercial Banking lines of business, the centralized Front Line Control Office (FLCO), and second-line Credit Risk to ensure procedural integrity and risk alignment across the credit lifecycle. Responsibilities Own and manage the lifecycle of commercial lending templates, forms, and operating procedures, ensuring timely updates, version control, and audit readiness. Ensure alignment of first-line credit procedures with credit policies, in close partnership with second-line Credit Risk. Design and maintain a transparent change management process for credit procedures, including documentation, approvals, and communication protocols. Collaborate with FLCO teams to embed frontline controls, risk mitigations, and escalation protocols into credit procedures and practices. Support remediation of control gaps identified during audits, exams, or self-assessments related to commercial credit processes. Contribute to regulatory and internal reviews, including documentation preparation, walkthroughs, and response coordination. Aid in the resolution of complex operational risk issues related to credit execution and contribute to a risk-aware culture through training and procedural clarity. Education, Skills & Requirements Bachelor's degree required 7+ years of experience in commercial banking, credit operations, or credit risk governance. Strong understanding of credit policy, lending operations, and first-line risk responsibilities. Experience working with second-line risk and control functions Control-minded, systems-oriented individual with exceptional organization skills and acute attention to detail. Strong project management and documentation skills; experience with governance tools such as SharePoint, How2Work, or similar platforms. Familiarity with commercial lending systems (e.g., Sageworks, nCino, PrecisionLender, Salesforce, Fiserv, LoanIQ, Nautilus) is a plus. #LI-RS1 The estimated salary range for this position is $140,.000.00 to $160,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description At IH Mississippi Valley Credit Union, we believe lending should empower people. As a Senior Credit Risk Officer, you'll play a pivotal role in shaping lending strategies. Your expertise in portfolio analytics and risk management will help drive sound decisions, ensuring sustainable growth and a member-centric approach. With a competitive pay range of $120,000 to $160,000, this is an exciting opportunity to grow your career in a collaborative and forward-thinking environment. In-office work is done at our beautiful headquarters on River Drive in Moline, Illinois. This facility offers a comfortable office setting with on-site gym facility and purposeful collaborative spaces to connect. Remote work is a breeze with easy-to-use tools to help stay connected. IH Mississippi Valley Credit Union: Our Mission We are a member-owned financial cooperative dedicated to helping our member, our team members and our communities along their financial path. At our best we are authentic, driven, and innovative. What would you do as a Senior Credit Risk Officer As a Senior Credit Risk Officer at IH Mississippi Valley Credit Union, you will be an essential collaborator who thrives in a data-driven environment. This role requires you to harness your analytical skills, transforming complex data into actionable insights that enhance our lending strategies and portfolio management. Collaborating closely with other professionals, you will identify risks and develop innovative solutions that prioritize our member-centric values. Your ability to interpret data effectively will drive strategic decisions, ensuring that our lending processes are not only effective but also aligned with the highest standards of integrity and performance. Are you a good fit for this Senior Credit Risk Officer job? To excel as a Senior Credit Risk Officer at IH Mississippi Valley Credit Union, a robust set of skills is essential. You must possess a strong proficiency in analytical tools to provide oversight of loan portfolios, ensuring all data is meticulously scrutinized. Your ability to translate data into actionable decisions will be vital not only for enhancing our lending strategy but also for fostering a proactive approach to risk management. Additionally, you will serve as a strategic advisor to senior management, requiring strong communication and interpersonal skills to effectively convey insights and recommendations. An in-depth understanding of credit risk assessment, coupled with a knack for problem-solving and member focus, will position you for success in this dynamic role. A collaborative spirit and the ability to work independently are also crucial, as you will be driving initiatives that contribute to our forward-thinking culture. EXPERIENCE REQUIRED: Bachelors degree in Finance, Economics, Business, Data Science, Statistics or related fields. Master's preferred 7+ years of experience in credit risk management, portfolio analysis or related financial risk functions. Advanced Risk certification preferred. Strong knowledge of credit risk concepts, modeling, regulatory frameworks and portfolio management practices in consumer credit, mortgage and auto lending. Direct experience with CECL, stress testing, scorecard development, or predictive analytics preferred. Ability to communicate complex risk concepts to senior leadership and board members Exceptional leadership, analytical and problem-solving skills SKILLS AND COMPETENCIES: Advanced quantitative and statistical skills Strong data visualization and reporting capabilities Deep understanding of credit lifecycle, underwriting metrics, and risk-based pricing Ability to communicate complex analytics clearly to executive and eventual Board audiences Exceptional attention to detail with strategic, big-picture thinking Will you join our team? Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits ********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. Move Up your career at IHMVCU with this great opportunity! PHYSICAL REQUIREMENTS: Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Lifting Demands: Up to 10 lbs. Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Seeking a Director, Credit and Collections to join our team in Point of Rocks, MD. This role can be remote but will require some travel to the Point of Rocks, MD location. Develop and manage all CSC's credit and collections activities in accordance with the established policies, practices and procedures resulting in maximum sales, sound receivables and their prompt conversion to cash. Ensure compliance with internal controls, relevant regulations, and provide insightful analysis and reporting to drive strategic decision making. This position will interact with CSC's senior management team and the private equity sponsor (AIP). Credit and Collections Process and Training Management Develop and implement effective credit and collections strategies to minimize credit risk and optimize cash flow. Continuously evaluate and enhance credit and collections processes to improve efficiency and effectiveness. Develop and deliver credit and collections operational training to ensure that the credit and collections team is effective and efficient in their roles. Compliance Management Ensure that CSC Credit and Collections has a strong controls environment that is supported by clear and concise processes. Ensure the company's credit and collections policies and practices comply with all applicable regulations and internal standards. Develop and implement compliance training programs for relevant staff members to promote adherence to regulatory requirements. Reporting and Analysis Oversee the development and maintenance of comprehensive credit and collections reports, dashboards, and key performance indicators (KPIs). Analyze credit and collections data to identify trends, opportunities, and risks and provide actionable insights to senior management. Prepare regular reports and presentations for executive leadership, and Internal stakeholders. Cross-Functional Collaboration Collaborate closely with relevant internal departments to align credit and collections strategies with overall business objectives. Serve as a subject matter expert on credit and collections matters, providing guidance and support to internal stakeholders as needed. Foster a culture of collaboration, accountability, and continuous improvement within the credit and collections function. Maintains a positive work environment by behaving and communicating in a professional manner with customers, co-workers, clients, and supervisors. Manages direct reports through coaching and supporting their training, development, and productivity. Perform other duties as assigned by supervisor. Regular and reliable attendance.

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit ************** The Senior Manager, Credit Strategy will play a critical leadership role in shaping and executing Octane's credit strategies to ensure sustainable portfolio growth within our established risk appetite. This leader will provide strategic direction and oversight of our Powersports lending partnerships, leveraging a data-driven approach to optimize underwriting, loan pricing, and credit policy design. In this role, the Senior Manager will work closely with internal stakeholders and external partners to develop and refine credit strategies that align with business objectives, enhance profitability, and strengthen portfolio performance. They will translate complex analytical insights into actionable recommendations and communicate those effectively to senior leaders across the organization. As an integral member of the Credit Strategy team, this individual will have the opportunity to make a meaningful impact on Octane's risk management practices, business outcomes, and long-term success. The ideal candidate combines deep technical expertise in data analytics and credit risk assessment with strong leadership and cross-functional collaboration skills. Responsibilities: Manage and optimize origination underwriting to ensure the portfolio performance is within risk appetite framework. Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment. Ability to perform advanced data analytics and advise the underwriting strategies for loan origination, loan amount assignment, and loan pricings that optimize profitability from end to end. Collaborate with the portfolio risk team to track credit performance and take action to manage the portfolio within the organization's risk management appetite. Take ownership of credit policy documentation and enhance policies and processes to mitigate credit risk exposure. Improve sophistication and technical implementation of current approaches. Maintain quality control and validation that risk processes are working as expected. Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services. Work cross-functionally with the company's Tech, Product, Sales, and Finance teams to lead and manage new credit product initiatives that further our mission of providing convenient point-of-sale financing to niche consumer products. Provide guidance and mentorship to junior team members, fostering their growth and ensuring alignment with team objectives. Requirements: Bachelor's degree in a relevant field and at least 10 years of related experience; or a master's degree with a minimum of 6 years of related experience; or an equivalent combination of education and relevant professional experience. 3+ years experience managing and developing employees. 4+ years of Auto Lending experience in performing credit analysis including experience with data visualization tools such as Tableau / Power BI. Exceptional hands-on experience Python, SQL, Tableau and Excel. Strong overall understanding of consumer credit and lending. Proficient in a range of statistical models and methodologies, with a strong ability to assess and interpret variable importance to drive data-driven insights and decision-making. Experience taking analyses from raw data to polished recommendations and communicating complex, technical findings to broad audiences. Experience in partnership portfolio is a plus. Compensation: In addition to salary, Total Rewards include bonus eligibility, a stock option package, and benefits as outlined below. The role described above offers a base salary of $135,000 to $180,000 + bonus incentive eligibility. Your offer will be based on location, the alignment of your qualifications with the requirements of the job and internal equity Benefits: Robust Health Care Plans (Medical, Dental & Vision) Generous Parental Leave Flexible Time Off (FTO) Policy - Time Off When You Need It Retirement Plan (401k) with company match! Educational Assistance/Tuition Reimbursement up to $3K/year Life Insurance (Basic, Voluntary & AD&D) Short Term / Long Term Disability Robust Ancillary benefits including accident insurance, hospital insurance, etc Wellhub (Gympass) Wellness Benefit Powersports Safety Benefit Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. #LI-MZ1 #LI-Hybrid

About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026). Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team: The Analytics team at Upstart is at the forefront of AI/ML-driven credit lending across the organization. Our team employs advanced analytical and technical prowess to deliver comprehensive support in Upstart's lending platform. The Credit Analytics team is building out foundational frameworks and infrastructures on loan performance and forecasting, market cycles and emerging trends, risk and return trade-offs, among others. We also take pride in developing our business intelligence tools to empower self-service reporting and streamlining work processes through automation. As a Senior Manager at Upstart, you will join our Credit Analytics horizontal team. In this multi-disciplinary role, you will drive strategic workstreams spanning across valuation and credit oversight, shaping and hands-on scaling our analytics processes, credit performance frameworks, and post-origination forecasting methodologies. Collaborating across Data Analytics, Machine Learning, Product, and Finance teams, you will spearhead cross-functional initiatives that embed rigorous valuation models, forward-looking credit governance, and automated processes-empowering Upstart's multi-product growth and reinforcing our market leadership in lending. How you'll make an impact: Partner with the Data Analytics vertical teams, Machine Learning, Product, Engineering, and Finance teams to shape credit metrics and narratives, financial forecast, and driving consensus in the state of Upstart platform Influence Upstart's credit platform and investor/lending community through informing decisions, opportunities, and risks, while supported by deep understanding and insights on Upstart's machine learning model, credit, and valuation Lead and develop analytics on underwriting decisions, credit monitoring, model impacts, asset forecast, and valuation modeling to conduct in-depth analyses on credit data, trends, and anomalies that drive model and product decisions Develop foundational forecast pipelines, and automated reporting to enable robust and dynamic credit intelligence for Upstart analyst community Mentor junior team members on best practices and foster a center of excellence on data, credit, and analytics Minimum Qualifications: 8+ years professional experience with demonstrated growth and leadership in technology and financial industry Experience in developing credit analytics, financial forecasting, and/or quantitative risk models with Python, R, & SQL Experience in decisioning supported by large datasets, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, & Redshift Degree in Quantitative Finance/Economics, Statistics, Engineering, Data Science or other quantitative fields Preferred Qualifications: Demonstrated ability to work collaboratively and in deep partnership with cross-functional colleagues especially in Finance, Product, Data Engineering, ML teams Ability to craft executive-ready narratives around complex business or performance topics, leveraging visualization and dashboards (e.g., Tableau, PowerBI, Looker), and to successfully influence and drive C-level decision-making Experience in SOX controlled reporting or regulatory reporting cycles Experience in consumer lending strategy, and/or investment experience in consumer credit capital markets, private credit, structured products Experience in developing junior team members on technical subjects Position location - This role is available in the following locations: Remote Time zone requirements - The team operates on the West coast time zones. Travel requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range$182,300-$252,500 USD Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************

Mechanics Bank is currently searching for a Sr. Credit Review Officer to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site in Roseville, Walnut Creek or Irvine, California. Under the direction of the Credit Review Manager/Director, the Senior Credit Review Officer leads and executes credit reviews across various commercial and consumer lending portfolios, ensuring high standards of credit quality and compliance with internal policies and regulatory guidelines. This role provides strategic insights, mentors junior staff, and contributes to the development of credit review methodologies. The Senior Credit Review Officer is required to have advanced understanding of credit underwriting, financial analysis, loan policies & procedures, credit risk ratings and collateral valuation. The Senior Credit Review Officer will share responsibility with teammates for meeting review completion deadlines in order to adhere to Credit Review's annual plan and required portfolio coverage levels. Mechanics Bank's Credit Review function is located within the third line of defense, and Mechanics Bank is regulated by the Federal Deposit Insurance Corporation (FDIC). What you will do: * Lead credit review engagements, including planning, execution and reporting. * Conduct detailed and independent comprehensive credit file reviews and continuous review activities on assigned portfolio segments using technical subject matter expertise and knowledge. * Provide expert analysis and recommendations to Credit Review management, and share insight with the review team. * Collaborate with the review team and lending units to clarify potential credit issues and provide feedback. * Identify areas of risk and seek ways to assist the Bank in strengthening controls while mitigating risk. * Demonstrate independent judgement in evaluating accuracy of financial analysis, loan credit quality, thoroughness of risk identification, appropriateness of loan structure, support of risk rating/credit decision, policy compliance and administrative completeness. * Ensure credit reviews are performed in accordance with appropriate standards, policies and procedures, and that the quality of reviews is maintained. * Review finding remediation support, including compiling exhibits evidencing remediation. * Lead and perform special projects and thematic reviews as requested. * Coach, mentor and/or educate other staff as needed. Other duties as directed. Who you are: * 4 Year / Bachelor's Degree in Business, Finance, Accounting, Economics or a related field preferred. * Minimum of 10 years of experience in credit underwriting and lending required. * Minimum of 10 years of experience with a Federal regulatory agency, or a state banking commission, with an emphasis in commercial and business underwriting, mortgage/consumer lending, credit administration and risk management is required. * Experience with commercial credits in amounts up to $30 million. * Special Assets Management experience preferred. * Deep understanding of credit risk, regulatory requirements, and financial analysis. * Strong analytical, technical and statistical skills - including the ability to collect & interpret data and draw conclusions. * Strong process management and problem-solving skills. * Awareness of control and risk management principles. * Good interpersonal, verbal and written communication skills. Create internal peer relationships that support a culture of trust and partnership within the Bank. * Ability to work in a team environment as well as the ability to work independently. * Good organizational skills. Ability to manage high-volume workflow, prioritize appropriately and meet deadlines in a timely manner. * Uphold confidentiality and privacy of findings in all situations. * Computer skills, including Microsoft Office Suite, with advanced level proficiency with Excel. * Experience working for a publicly traded company. * Required: BAI Loan Review Certificate, or RMA/ProSight Credit Risk Certification (CRC), or Actively pursuing CRC certification. * Travel required: 0-10% #LI-ML1 Pay Range: $85,000 - $130,000 annually AIP/Bonus: Up to 15% Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]: * Medical, prescription, dental, and vision coverage for employees and their eligible family members * Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits * Health Savings Account with employer contribution * Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit * 401(k) and Roth 401(k) with company contribution * 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program * Supplemental Health plans, Voluntary Legal and Identity Theft Services * 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year * Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply) Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data. * Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank [1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. Varo Bank, the first all-digital national bank, is seeking a creative and data-driven Credit Strategy Director to lead the development and launch of our next generation of consumer lending products. This is a high-impact, strategic role for someone passionate about using data to solve complex problems. You will translate Varo's vision into customer-centric and profitable credit strategies. We are looking for an innovator who thrives in a fast-paced, mission-oriented environment to help revolutionize consumer banking.What you'll be doing Lead Credit Strategy for New Products: Develop and implement credit strategies for new products, including underwriting, pricing, and credit policies from ideation to post-launch monitoring Analyze and Optimize: Conduct deep-dive analyses of KPIs to identify trends and understand portfolio performance. Propose and implement data-driven policy changes to improve risk-adjusted returns and customer experience Drive Experimentation: Design and execute A/B tests to optimize credit policies, user experience, and risk controls Inform and Influence: Present analysis and strategic recommendations to key stakeholders and executive leadership Collaborate Cross-Functionally: Partner with Product, Engineering, Data Science, Marketing, Operations, and Legal teams to deliver best-in-class, compliant credit offerings Champion Best Practices: Build and maintain monitoring dashboards and develop performance tracking to ensure proactive risk management You'll bring the following required skills and experiences 8+ years of experience in consumer credit risk management or credit strategy, preferably at a fintech or major financial institution Strong understanding of the consumer credit lifecycle, including origination, underwriting, fraud, and collections. Experience with traditional and alternative credit bureau data is essential Ability to translate business problems into a data-driven approach, including hypothesis testing and root cause analysis Advanced expertise in data analysis and manipulation using SQL or Python Experience with advanced statistical techniques and a solid understanding of relational databases Strong ability to independently identify and solve problems in a fast-paced environment Education: Bachelor's or Master's in a quantitative field like Computer Science, Economics, Math, Statistics, or Engineering Experience with machine learning models in a credit risk context is a plus Familiarity with business intelligence tools like Tableau or Looker is a plus Experience at a high-growth fintech or tech startup is a plus We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, mental health, and the overall wellness of our employees Position Summary Participates in credits & incentives procurement projects for DMA clients and provides other credits and incentives consulting services. Researches credits & incentives opportunities for clients. Participates in compliance services for clients. Participates in business development activities. Essential Duties and Responsibilities Participates in credits & incentives procurement projects for DMA clients Interacts with DMA and client personnel Researches and documents available incentive opportunities Works with state, local and other economic development officials to maximize incentives Maintains excellent knowledge of state, local, federal and utility incentives Participates in business development efforts Responsible for compliance reporting for assigned clients Updates work-in-process reports Conducts on-site inspection of client plants and operations Assists Directors, Sr. Managers, Managers and other business development professionals in assessing incentive opportunities for new and prospective clients Researches complex issues Education and Qualifications Bachelor's degree in accounting, finance, economics, or related field 5+ years' experience in credits & incentives, property tax consulting, or related field Advanced knowledge of Microsoft Word and Excel Organizational and interpersonal skills required Excellent verbal and written communication skills Ability to meet travel requirements of the job Valid Driver's License The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at *********************** or ************ and choosing selection 6.

Prime Financial Technologies is a software company with a mission to accelerate small businesses. At Prime, we harness advanced data science in credit decisioning to simplify and accelerate credit distribution to small and medium-sized businesses. Operating at the cutting edge of Embedded Finance and Ecosystem Lending, Prime's focus is on embedded lending, where sophisticated data analytics are utilized to sharpen the accuracy of pre-qualification and underwriting processes and also deliver financial solutions that are customized to the needs of businesses. Prime's integrations are designed specifically for marketplace and SaaS platforms, ensuring a seamless transaction experience for merchants and new diversified revenue streams for platforms. Our investors include Capital One and NEA. Most join us because they connect with our mission of democratizing access to credit for small businesses. If you are energized by the impact you can make at Prime, we'd love to hear from you! Position Location This role is available in the Bay Area or NYC. Time Zone Requirements The team operates in both East and West Coast time zones. Travel Requirements The team has regular onsite collaboration sessions. These occur several consecutive days per month either at the Bay Area or NYC office. If you need to travel to make these meetups, Prime will cover all travel related expenses. How You'll Make an Impact As our Head of Credit, you will play a critical role in shaping our credit strategy and risk management framework. You will lead our efforts to develop, implement, and oversee credit policies and procedures that balance risk and reward, ensuring our portfolio's health and sustainability. Your leadership will drive our mission to provide accessible, responsible, and tailored financing solutions to SMBs, leveraging our data-forward approach to decision-making. Key Responsibilities Play a leadership role with Product and collaborate closely with Engineering and Data Science teams to innovate and implement a range of credit products across multiple industry sectors that meet the evolving needs of SMBs. Manage relationships with and reporting to balance sheet partners, investors, regulatory bodies, and other stakeholders, communicating credit performance and risk management strategies effectively. Develop and refine the company's credit risk management strategy and policies in alignment with business objectives and requirements. Lead the credit risk assessment framework, incorporating advanced data analytics and machine learning models to enhance decision-making and risk prediction. Oversee the entire credit lifecycle, ensuring optimal performance and management of the loan portfolio, from origination through servicing to collections. Provide leadership and direction to the credit and risk management teams, fostering a culture of continuous improvement and data-driven decision-making. Stay abreast of industry trends, regulatory changes, and advancements in technology that can impact our credit risk framework and lending products. Commit to integrating our core values of Win the Day, Get out of the Building, Embrace the Unknown, and Excellence as a Habit in all aspects of your daily responsibilities and professional interactions. Qualifications 10+ years of experience in credit risk management, with a significant portion in the fintech sector and/or SMB lending. Proven track record of developing and managing credit policies and risk assessment models, preferably with exposure to data science and analytics-driven environments. Strong leadership skills, with the ability to inspire and manage a high-performing team in a fast-paced startup environment. Deep understanding of regulatory compliance and reporting requirements relevant to fintech and lending industries. Exceptional analytical and problem-solving skills, with a data-forward thinking approach. Ability to thrive in a fast-paced, roll-up-your-sleeves, dynamic startup environment. Excellent communication and stakeholder management abilities. Bachelor's or Master's degree in Finance, Economics, Statistics, or a related field. Advanced degrees or certifications in risk management are a plus. What You'll Love Competitive salary and equity grants Top tier medical, dental vision insurance Life insurance and disability benefits Personal development, technology, and ergonomic budgets 401K matching Unlimited PTO, work from home flexibility, and parental leave Transparent company culture and proactive communication via Weekly All Hands, Lunch & Learns, and monthly Founder AMAs Senior team of experienced professionals highly motivated to solve tough problems and ship remarkable products Join our growing team as we build out the next generation of lending infrastructure for small businesses.

SUMMARY: The OPX Credit Officer ("CO") role works with the Director of Credit Products and a Senior Credit Officer to ensure safety and soundness of the company's lending activities. This role primarily supports the Retail Banking, Business Banking, and Commercial Banking Lending Divisions. The CO provides preconsults to the sales partners and conducts thorough reviews of credit and portfolio management requests presented for approval that comply with Bank procedures and industry leading practices. They are accountable for the timely delivery of the appropriate credit decision and/or review. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Credit Review and Approvals: * Reviews and approves new money requests in addition to annual reviews, renewals, modifications, extensions and other ongoing portfolio management approvals required. * Exercises prudent credit judgment through individual loan authority assigned by Credit Risk Management Committee, as approved by the Board of Directors. * Assists Retail Bankers, Business Bankers, Commercial Bankers, SBA Business Development Officers and other assigned lenders in structuring loan transactions and approving credit within assigned lending units. * Participates in deal discussion meetings and exercises individually assigned authorities in each setting, inclusive of evaluating the approval or decline of new money requests and policy exceptions within individual loan authority. * Helps to ensure safe and sound lending practices through ongoing monitoring of the loan portfolios within assigned lending programs and industries and observance of market trends that may impact credit quality. * Responsible for proactive, self-initiated pipeline management of requests submitted for Credit Officer. SBA: * Assists in maintaining SBA & USDA Credit Policy and Procedures oversight responsibility, with recognition of BU Credit Policy and Procedural governance, where SBA Policy is silent to specific areas of guidance. Enhances soundness and SBA training tools with the Policy, including establishing tolerances for risk layer and underwriting specific product or industry types. * Assists CPO with loan structuring and SBA eligibility analysis, as required. * Assures proper use of standard SBA templates as detailed in the respective Procedural manuals and SBA SOP. * Adheres to and complies with current SBA SOP. Training and Development: * Facilitates periodic training to the lending teams, Credit Products Officers and Credit Products Managers. * Provides mentoring to Credit Products Officers and Credit Product Managers to foster aligned approach to credit risk and guidance. * Reinforces, to the lending staff and support staff, a culture to manage the underwriting process and credit files appropriately. Other: * Assists Director of Credit Products in proposing updates to credit policy and procedures of the Bank. * Supports and delivers credit training as requested by Director of Credit Products or Senior Credit Officer. * Participates in projects as assigned by Management. * Minimal travel may be required for training and meetings, as required by the Bank. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity. EDUCATION Bachelor's Degree required EXPERIENCE 5+ years of commercial credit underwriting experience required Supervisory experience preferred Additional experience in SBA lending preferred CERTIFICATES, LICENSES, REGISTRATIONS Formal Credit Training preferred KNOWLEDGE, SKILLS AND ABILITIES Accounting skills through formal education, AIB, or prior work experience. ADDITIONAL INFORMATION Candidates residing in locations within BankUnited's footprint may be given preference. #GoForMore

Are you ready to make a meaningful impact while embracing the freedom of remote work? AO South is seeking motivated, service-driven professionals to join our growing team. We're on a mission to help veterans, union members, and their families secure essential life and accidental benefit coverage that protects their financial legacies. This is an opportunity to build a purpose-driven career that combines flexibility, professional growth, and the satisfaction of helping others-without the limitations of a traditional office environment. What Makes This Opportunity Exceptional Work From Anywhere: Enjoy the freedom of remote work and eliminate daily commutes. Unlimited Earning Potential: Commission-based structure where top performers earn $100K+ annually. Warm Leads Provided: No cold calling-connect with qualified members already interested in our programs. Zero Startup Costs: All tools, resources, and training provided at no cost. Performance-Based Rewards: Earn bonuses, recognition, and incentive trips for outstanding results. Union Membership & Stability: Become part of OPEIU Local 277, backed by AO's 70+ year legacy of service and stability. Key Responsibilities Conduct virtual consultations with members to assess their insurance needs. Recommend customized supplemental insurance plans aligned with client goals. Guide clients through the enrollment process with clarity and professionalism. Provide ongoing policy support, including updates and claims assistance. Maintain compliance with company and state regulations to ensure transparency and trust. Qualifications Strong Communication Skills: Excellent verbal and written ability to connect with clients effectively. Self-Motivated & Goal-Oriented: Passion for helping others while achieving personal and team success. Tech-Savvy & Organized: Comfortable using digital tools and managing time efficiently in a remote environment. Problem-Solving Skills: Resourceful approach to addressing client needs and delivering solutions. Sales or Customer Service Experience: Preferred but not required; full training is provided. Life Insurance License: Must be able to obtain one (AO South provides support for licensing). Requirements Must be legally authorized to work in the United States. At this time, AO South cannot hire non-U.S. residents or citizens.

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking a Renewal Team Supervisor, G&A Beneficial to join its team with the ability to work 100% remote. A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company. Summary The Renewal Team Supervisor Plays a key role in ensuring operational excellence, supporting clients and internal teams. This position combines direct client engagement with supervisory responsibilities. The Supervisor will oversee team and account processes, workflows, mentor team members, assist with managing internal team, broker and vendor relationships, and act as the primary escalation point for complex issues, ensuring an exceptional client and team experience. Responsibilities Lead, coach and mentor a team of Account Executives and Account Managers to achieve goals and provide world class customer service. Manages daily workflows, ensuring tasks are prioritized, deadlines are met, and resources are effectively allocated. Participates and co-hosts Team Meetings, team One on Ones, and provides feedback and professional development opportunities. Develops, implements, and trains on processes for the Team and new hires to be successful in their duties. Monitors Workflow for team as clients are moved from New Revenue Team to Renewal Team. Works with Manager to evaluate client load among team members and adjust as needed. Assists with escalations of team, client and broker concerns that may arise and work through resolution. Escalate as needed. Must be able to work autonomously on complex projects, making informed decisions as needed Maintains high level client relationships, ensuring satisfaction and retention, assisting with complex issues and may take on accounts as team needs require. Manages, maintains and develops relationships with G&A Broker Partners to sustain long term relationships, referrals and growth. Supports the Renewal Team by acting as a day-to day resource and coach for questions and issues as they arise. Implements process improvements as directed and proposes new process improvements. Ensures compliance with company policies and procedures and benefit regulatory requirements. Must be able to work autonomously on complex projects, making informed decisions and recommendations. Must be able to travel up to 25% of the time, possibly more during peak open enrollment periods. Other Duties: Must be able to travel occasionally. Performs a variety of complicated tasks and other duties as assigned. Qualifications Strategic thinker with a strong business acumen Innovative and solution-oriented mindset Independent and confident decision-maker Strong leadership and supervisory skills with the ability to lead, mentor, and influence cross functional teams Demonstrated success in benefit sales and client relationship management. Exceptional communication - clear, concise and persuasive Deep understanding of employee benefits, compliance and market trends Executive-level client management and presentation skills Skilled at navigating complex client needs and multi-tiered organizations Comfortable working autonomously while driving team goals Education: A high school diploma or equivalent is required. An associate or bachelor's degree preferred. Equivalent training/experience will be considered Skills & Experience: At least 5 -7 years of benefit-related or Account Management experience with progressive levels of responsibility is required. At least 2-3 years supervisory experience is required. Bilingual (Spanish/English) a plus. Must have ability to communicate effectively with all levels. Responsible - Ability to be held accountable or answerable for one's conduct. Reliability - The trait of being dependable and trustworthy. Relationship Building - Ability to effectively build relationships with customers and co-workers. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Detail Oriented - Ability to pay attention to the minute details of a project or task. Accuracy - Ability to perform work accurately and thoroughly. Accountability - Ability to accept responsibility and account for his/her actions. Computer Skills: Proficiency in Microsoft Word, Excel and PowerPoint required. Prior HRP/Prism knowledge is a plus. Certifications/Licenses: Life and health license required. Equal Opportunity Employer G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. Privacy Policy ****************************************** Salary Starting salary is $70,000/yr - $115,000/yr The starting range represents the low and high end of the G&A Partners' range for this position. Actual wages will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of G&A's total compensation package for employees. Other rewards may include commissions, annual bonuses, and program specific rewards. In addition, G&A Partners provides a variety of benefits to employees, including health, dental, vision, life insurance, short-term and long-term disability, flexible spending, ancillary benefits, retirement savings plan, paid holidays, and paid time off (PTO). Application close date is 2/15/2026

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $141,800.00-$173,300.00 annually. The full Pay Range is $107,400.00 - $199,900.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS - because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU'LL MAKE: As a Statistical Modeling Manager - Credit Risk at BECU, you'll be at the forefront of data-driven decision-making that directly supports the financial well-being of our members. You'll lead the development and oversight of advanced credit risk models that shape how we approach Economic Capital, loan loss forecasting, account management, collections, capital planning, and stress testing. Your deep understanding of statistical theory and hands-on experience with large datasets will help BECU build stronger, smarter, and more resilient credit strategies. You'll influence key business decisions while partnering across teams to ensure that every model you manage translates into actionable insights. Here, your expertise won't just power risk strategies-it will strengthen the financial future of the people and communities we serve. To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, CA, AZ, TX, GA, SC, NC, and VA. If you're located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week. For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. WHAT YOU'LL DO: Lead Model Development: Design, develop, and recalibrate statistical credit risk models-ranging from credit decision scorecards to Basel IRB models like PD, LGD, and EAD-using leading statistical software and programming tools. Champion Data Integrity: Gather, validate, and refine large datasets to ensure models are built on reliable, usable data-and apply advanced treatment techniques where needed. Implement with Precision: Manage systems testing and data readiness to support accurate and efficient model implementation. Evaluate and Enhance Models: Conduct ongoing performance assessments and annual reviews to identify enhancements and improve model accuracy using cutting-edge statistical methods. Drive Business Alignment: Partner with business and product teams to explain model outcomes, guide risk-reward strategies, and ensure alignment between statistical insights and business objectives. Maximize Analytic Impact: Provide advanced analytics in support of credit risk strategy, including capital planning, portfolio mix management, and loss forecasting-applying tools like SAS, SQL, and other statistical platforms. Standardize Model Governance: Develop and maintain risk modeling procedures and documentation to support consistency, auditability, and stakeholder transparency. Translate Insights: Present model results and recommendations clearly to both technical and non-technical stakeholders, supporting enterprise-wide understanding and action. Stay Ahead of the Curve: Maintain up-to-date knowledge of credit portfolios, regulatory requirements, and industry trends to drive continuous improvement in modeling practices. Deliver Cross-Functional Support: Respond to data requests, manage testing environments, and ensure model outputs are leveraged effectively across teams. Ensure Thorough Documentation: Maintain detailed records, including model development logs, version controls, and validation documentation for regulatory and business needs. Contribute Beyond the Role: Take on additional responsibilities and special projects that support BECU's mission and modeling excellence. This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered. QUALIFICATIONS: Minimum Qualifications: Master's degree or foreign equivalent in a quantitative discipline such as statistics, math, finance, or economics. Minimum 7 years of functional experience in credit risk modeling. Desired Qualifications: Sound knowledge of statistical modeling concepts including logistic regression, survival analysis, Markov chain analysis and time series. Knowledge of artificial intelligence (AI) and machine learning (ML) tools. Knowledge of three or more of the following statistical analytical packages: SAS, Python, SQL and R. Experience in verbal and written communication of complex statistical insights. Experience with loss forecasting, default management and credit risk modeling, reporting and analytics. Experience with Basel Regulatory framework, Comprehensive Capital Analysis Review (CCAR), Dodd-Frank Act Stress Testing (DFAST). Credit Risk modeling experience in real estate secured loan products (i.e., mortgage, home equity), auto, credit card, Consumer and/or commercial loan products. JOIN THE JOURNEY: Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Job Title: Senior Credit Officer - Commercial United Community is looking for a Senior Credit Officer - Commercial to work with Community Bank Executives and Corporate Banking leadership to achieve high credit quality via the loan approval process.Position can sit in Greenville, SC or Orlando, FL. What You'll Do * Work with Community Bank Executives, Commercial Banking Solutions (Specialty Lending Groups) and Regional Credit Managers to promote the credit culture of United Community Bank• Protect the assets of the bank through the proper execution and administration of risk management policies and procedures. Assumes accountability for quality approval decisions and the overall quality of the assigned loan portfolio.• Approve larger credits in a timely and efficient manner helping to ensure customers' expectations are met• Serve as "gatekeeper" for approval of larger credits and assists in enforcing the bank's house limit• Recommends approval of changes in underwriting procedures and policies• Partner with State Presidents and Team Leads within Commercial Banking Solutions to execute on our credit culture, grow the portfolio and maintain strong portfolio credit metrics. • Acts in an advisory and referral role to lenders and analysts in matters of compliance, regulation and policy• Supervise activities of the Regional Credit Managers• Assist in monitoring credit quality including responsibilities for portfolio risk ratings, and oversight of criticized asset and portfolio review meetings• Direct and assist in the preparation of each bank for regulatory examinations. Works directly with bank regulators during the examination process.• Coordinate credit portion of due diligence efforts with regard to new bank acquisitions• Assist in training new lenders and the on-going training on policies, procedures and culture• Perform annual performance reviews along with an effective management plan consisting of goals for staff• Perform other duties as assigned Requirements For Success * College degree or equivalent• Minimum 10 years' experience in a regulatory or commercial lending background with at least 5 years of credit approval experience with C&I, Middle Market and Commercial Real Estate.• Strong leadership skills with extensive supervisory and managerial experience and the ability to build strong teams. • Excellent interpersonal and communication skills; and the ability to solve problems. • Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc. Conditions of Employment * Must be able to pass a background & credit check• This is a full-time, non-remote position that requires schedule flexibility to work evenings and weekends as needed. • Up to 20% travel required. FLSA Status: Exempt Pay Range USD $0.00 - USD $0.00 /Yr.

Under the direction of the Manager of Pre-Service Center, the Supervisor will direct the daily operations and personnel of the pre-registration and financial clearance functions for both the hospital, Boston Medical Center and medical group, Boston University Medical Group. Supervise the day to day operations of pre-registration and financial clearance, ensuring compliant patient interaction and timely and accurate workflow processes. Monitors performance and quality measures. The Supervisor has expert level knowledge in patient access, registration and scheduling processes, policies and procedures and an expansive understanding of Epic applications and system edits. Collaborates with all levels of the organization to ensure policies and procedures support both operational needs and service standards to support the organizational vision and mission. The Supervisor is self-directed and ensures projects and initiatives align with departmental goals and oversees development and implementation of best practice policies for Pre-Service Center operations, patient registration, and education/training. The Supervisor is responsible for assisting Pre-Service Center Leadership with quality and productivity assessments and training team members. Performs internal quality assessment reviews on internal processes to ensure compliance with policies and procedures. Monitor and ensure team members efficiently work accounts within EPIC, deliver an exceptional patience experience with each interaction and effectively leverage relevant tools for timely resolution resulting in appropriate reimbursement and data integrity. The Supervisor promotes continuous improvement of the overall performance of the team by proactively identifying problems and proposing solutions, and serving as a role model for customer service and team member engagement at all times. The Supervisor provides moderate level analytical support, leads middle level projects/campaigns and develop detailed resolution plans. The Supervisor creates a positive, constructive, and supportive relationship between revenue cycle colleagues and internal and external customers. Position: Pre-Service Center Registration Supervisor Department: Ambulatory Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Perform on-going quality assessments for the Pre-Service Center employees to ensure accurate completion of accounts being held due to EHR system edits and exceptional customer service is delivered with every interaction. Act as a Tier 1 support resource for the Pre-Service Center representatives for complicated scenarios and if/when compliance issues occur. Intervenes to handle sensitive patient issues or situations when a patient is not satisfied with a team member's response to a particular problem. Escalates problems to Pre-Service Center Manager when appropriate. Analyzes and monitors key performance metrics to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management. Monitors the accuracy and build of Epic workflows and partners with Epic IT to implement system workflow changes. Develops and maintains process workflows, presentations or other educational material on correct patient registration and customer service processes. Leverages functionality of revenue cycle EPIC application to increase accuracy of the registration process, reduce denial rates and increase cash collections, through implementation of rules and edits. Uses data and reports to perform root cause analysis to identify areas of opportunities and recommend solutions to drive process improvement on the front end revenue cycle and collaborate with other revenue cycle teams to ensure successful implementation. Monitors daily performance including team member coaching, quality, speed, accuracy and customer service (both internal and external). Collaborates with cross-functional teams across Operations, Reimbursement, Compliance and Revenue Cycle to drive Patient Registration priorities. Participates as a team member on cross-functional project teams in support of moderate projects related to existing and new revenue initiatives to increase reimbursement and provides support for projects in which Revenue Cycle leadership and key stakeholders are involved. Effectively communicate issues and results via multiple media including in-person meetings, workgroups, verbal communication, email and presentations. Track Epic workqueue data metrics, and associated issues. Executes workflow processes to correctly identify deficiencies. Formally prepares and presents findings in an efficient and effective format to Pre-Service manager with recommendations on corrective actions. Helps to develop and mentor Pre-Service Center Representatives to ensure optimal performance and service delivery excellence. Personally provides staffing coverage when needed, effectively performing the duties and responsibilities of the position(s) he/she oversees. Serves as a patient registration subject matter expert to internal and external team members. Assists department leadership with administering corrective action to employees when necessary. Assists with the recruitment of team members by interviewing candidates and providing feedback to departmental leadership. Provides training and orientation to new team members. Contributes to colleague annual performance appraisals and competency assessments with measurable data and/or specific examples of performance. Utilize Hospital's Core Values as the basis for decision making and to facilitate hospital mission. Follow established hospital infection control and safety procedures. Perform other duties as needed and required. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Associates Degree in Business/Healthcare related field or equivalent work experience required. A Bachelor's degree in Business/Healthcare related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: NAHAM's CHAA or CHAM certification preferred or must obtain within 12 months of employment. EXPERIENCE: Minimum 5 years' experience in the Revenue Cycle; Patient Access and/or Patient Financial Services and experience with hospital registration and scheduling systems required. 5-8 years of experience in a lead, supervisory or management role. KNOWLEDGE AND SKILLS: Technical Extensive working knowledge of patient access and how it relates to the Revenue Cycle and supporting applications to include but not limited to EPIC, Avaya, etc. Proven track record of successfully promoting quality, accuracy and exceptional customer service. Highly skilled experience and knowledge of Windows-based software required, including but not limited to Microsoft Outlook, Word, PowerPoint and Excel. Solid understanding of supervisory/managerial techniques and principles, in order to manage patient registration activities. Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions. Leadership Experience mentoring and guiding team members whose focus is on patient registration and customer service initiatives, workflows and processes. Proven track record of success in improving revenue cycle performance and customer service. Demonstrated leadership skills, with ability to work with multi-departmental teams, peers and third party vendors. Demonstrated ability to set vision and motivate stakeholders to realize the vision. Solid understanding of business environment and operations. Experienced in auditing, training and communicating revenue cycle registration and scheduling regulations and concepts. Ability to lead cross-departmental and cross-functional team, and participate in the organization and execution of projects. Excellent oral and written communication skills. Ability to communicate effectively with both technical and non-technical people. Management Demonstrated leadership skills including project management, prioritization, team building, time management, customer service, and conflict resolution. Demonstrated ability to supervise all aspects of revenue cycle patient registration, access and scheduling operations in partnership with leadership. Ability to manage effectively across multiple tasks and projects under time and resource constraints. Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering high quality services. Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Supervisor Commercial Loans is a seasoned collections supervisor with prior management, mortgage, and Commercial experience. This individual will be responsible for the Commercial/Bridge Collections. Direct Reports * Team Lead Collections * Commercial Loan Consultant Principal Duties List of required duties below. Distinguish on-site duties with a *. * Responsible for maintaining staff. * Provides guidance, leadership, and mentors personnel to develop and reinforce skills and effectiveness. * Understanding all products, services, procedures, and guidelines and communicate the same to all team members. * Monitors inbound Commercial call production and performance results involving Loss Mitigation options and resolutions on Commercial/Bridge loans. * Understanding historical data of payment history and notes to determine a resolution for delinquency. * Understanding and reviewing the Client Matrix to know what assistance can be offered. * Reviews commercial list for ACH's that have not drafted and researching the issues. * Reviews list for upcoming maturity dates and reaches out to portfolio manager to get a plan of action. * Recognizing what workout plan would benefit the borrower and knowing the process, short sales, modifications, forbearances, extensions, repayment plans, etc. * Reviews documents to determine whether they meet eligibility requirements for assistance. * Reviews the Client Matrix to understand what can and cannot be offered to the borrower to assist with curing the delinquency. * Reviews resumes and completes interviews to fill open positions. * Proper documentation: detailed record of all customer communications, payment plans and future resolutions. * Communicates daily with workforce management regarding calls holding, dialer calls left to complete, when to start and stop campaigns, agents break and lunch schedules, etc. * Reviews feedback provided by portfolio managers and/or clients and implementing changes or coaching as needed. * Reviews and follows up on supervisor call backs. * Reviews and completes escalation complaints. * Ensures representatives stay within defined production expectations (e.g., inbound call loop, etc.). * Corrects errant activity and when appropriate provides feedback. * Tracks daily results of work efforts to assure required levels of production and efficiency are achieved including ensuring the shared Commercial email boxes and voicemail boxes are handled daily. * Communicates daily with portfolio managers and/or clients for situational needs or escalations. * Able to professionally communicate with portfolio managers, other supervisors, and management team members to support agents and maximize customer satisfaction. * Reviews list that agents have worked to ensure the agent has followed protocol for attempts. * Resolves Human Resources issues, as necessary. * Updates commercial connection website with information regarding client updates. * Monitors employee timecards for discrepancies and corrects as needed. * Assists audit department by doing random sample audits of account records. * Supplements the efforts of our Audit Personnel by randomly monitoring some live calls. * Monitors auto-dialer campaigns and collector's manual calling efforts. * Reviews and submits monthly bonus information. * Identifies process issues and suggests improvements and/or changes. * Performs related duties as assigned by management. * These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements * High school diploma or equivalent, required. * Bachelor's degree, preferred. * 6+ years' experience in finance, collections, commercial, customer service, or a related industry. * Previous management experience. Knowledge, Skill, and Ability Requirements * This individual must be flex-able and able to work different hours/shifts if needed. * Must be a good motivator, self-driven, willing to do what it takes to "get the job done". * Managerial skills including strong organizational, communication, and leadership skills. * Ability to train and motivate employees. * Ability to manage data to maximize work efforts and multitask. * Excellent overall computer skills including Excel, email, and written skills. * Proficiency with technology, computers, software applications and phone systems * Ability to remain calm and professional during difficult situations. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! * Medical, dental, and vision insurance * Health Savings Account with employer contribution * 401(k) Retirement plan with employer match * Paid Maternity Leave/Parental Bonding Leave * Pet insurance * Adoption Assistance * Tuition reimbursement * Employee Loan Program * The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: * Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more * 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice * Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee * Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Supervisor Commercial Loans is a seasoned collections supervisor with prior management, mortgage, and Commercial experience. This individual will be responsible for the Commercial/Bridge Collections. Direct Reports Team Lead Collections Commercial Loan Consultant Principal Duties List of required duties below. Distinguish on-site duties with a *. Responsible for maintaining staff. Provides guidance, leadership, and mentors personnel to develop and reinforce skills and effectiveness. Understanding all products, services, procedures, and guidelines and communicate the same to all team members. Monitors inbound Commercial call production and performance results involving Loss Mitigation options and resolutions on Commercial/Bridge loans. Understanding historical data of payment history and notes to determine a resolution for delinquency. Understanding and reviewing the Client Matrix to know what assistance can be offered. Reviews commercial list for ACH's that have not drafted and researching the issues. Reviews list for upcoming maturity dates and reaches out to portfolio manager to get a plan of action. Recognizing what workout plan would benefit the borrower and knowing the process, short sales, modifications, forbearances, extensions, repayment plans, etc. Reviews documents to determine whether they meet eligibility requirements for assistance. Reviews the Client Matrix to understand what can and cannot be offered to the borrower to assist with curing the delinquency. Reviews resumes and completes interviews to fill open positions. Proper documentation: detailed record of all customer communications, payment plans and future resolutions. Communicates daily with workforce management regarding calls holding, dialer calls left to complete, when to start and stop campaigns, agents break and lunch schedules, etc. Reviews feedback provided by portfolio managers and/or clients and implementing changes or coaching as needed. Reviews and follows up on supervisor call backs. Reviews and completes escalation complaints. Ensures representatives stay within defined production expectations (e.g., inbound call loop, etc.). Corrects errant activity and when appropriate provides feedback. Tracks daily results of work efforts to assure required levels of production and efficiency are achieved including ensuring the shared Commercial email boxes and voicemail boxes are handled daily. Communicates daily with portfolio managers and/or clients for situational needs or escalations. Able to professionally communicate with portfolio managers, other supervisors, and management team members to support agents and maximize customer satisfaction. Reviews list that agents have worked to ensure the agent has followed protocol for attempts. Resolves Human Resources issues, as necessary. Updates commercial connection website with information regarding client updates. Monitors employee timecards for discrepancies and corrects as needed. Assists audit department by doing random sample audits of account records. Supplements the efforts of our Audit Personnel by randomly monitoring some live calls. Monitors auto-dialer campaigns and collector's manual calling efforts. Reviews and submits monthly bonus information. Identifies process issues and suggests improvements and/or changes. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor's degree, preferred. 6+ years' experience in finance, collections, commercial, customer service, or a related industry. Previous management experience. Knowledge, Skill, and Ability Requirements This individual must be flex-able and able to work different hours/shifts if needed. Must be a good motivator, self-driven, willing to do what it takes to "get the job done". Managerial skills including strong organizational, communication, and leadership skills. Ability to train and motivate employees. Ability to manage data to maximize work efforts and multitask. Excellent overall computer skills including Excel, email, and written skills. Proficiency with technology, computers, software applications and phone systems Ability to remain calm and professional during difficult situations. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site . Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p) Who We Are: Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve. People are our passion and purpose. Where We Are: Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Advancement opportunities with responsive, supportive leadership Continuing education opportunities And much more… Position Summary: The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes. • Provide ongoing efficient communication to the staff by being an extension of the Manager. • Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution. • Motivate and encourage agents through positive communication and feedback. • Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met. • Trains and educates transfer center staff on standard protocols and customer service best practice. • Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information. • Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical). • Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles. • Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc. • Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed. • Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information. • Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service. • Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals. • Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff. • Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job. • Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center. • Create and maintain files on each designated employee as they relate to attendance, production, and reviews. • Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion. • Maintain departments policies and procedures, reviewing and updating as needed. • Actively participate in special projects as needed and be change agent for new processes and tools to the team. • Continuously monitor department processes and recommend to management new and innovative ideas for service improvement. • Competent in the application of Medical Necessity criteria. • Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities. • Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow. • Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center. • Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. • Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput. • Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. • Must be able to multitask by attentively listen and simultaneously type 38-40 wpm. • Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. • Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals. • Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment. ADDITIONAL INFORMATION: • Reports to: Access Point Behavior Heath Transfer Center Manager and / or Director • Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor. • Positions Supervised: Access Point Behavior Health team members • Interactions with: External and Internal Customers KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: • Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred • Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making. • Ability to establish and maintain collaborative and effective working relationships. • Ability to communicate effectively in oral, written, and electronic formats. Required License/Registration/Certification: • Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License • Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. • Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. SKILLS AND ABILITIES: Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others. Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department. Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Noise level in the work environment is typical for an office and/or hospital environment. No travel required. EEOC Statement “Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”