Credit support counselor full time jobs - 4 jobs

FINANCIAL COUNSELOR DEPARTMENT: FINANCIAL COUNSELORS SHIFT: VARIABLE, WEEKENDS, HOLIDAYS STATUS: FULL TIME FACILITY: UPPER VALLEY MEDICAL CENTER The Patient Financial Counselor (FC) supports the PHP mission, vision and values by serving as the hospital's primary contact for resolution of the patient's account balance, in accordance with PHP policies. The FC serves to help patients, especially those who are uninsured, underinsured, and have low incomes, assess and determine a plan for resolution of their financial responsibilities. This includes establishing payment plans and other financial arrangements, evaluating patient's eligibility for Medicaid, state and hospital-sponsored charity care programs and other available funding sources such as grants. The FC is also responsible for calculating and collecting the patients' estimated balances at pre-service or at the point of service. The FC understands the hospital's financial and discounting policies and possesses the ability to use critical thinking skills to provide the best resolution based upon the patient's situation. The FC collaborates with other departments within the hospital and outside eligibility vendors as necessary. The FC uses financial systems to document data and conducts procedures to assist the patient in filing for Medicaid and/or other public assistance programs. Integrity, good judgment, and trust are also necessary to ensure patient confidentiality. Education Minimum Level of Education Required: High School completion / GED Additional requirements: Preferred educational qualifications: Associates Degree preferred in related field. Position specific testing: Preferred Windows-based computer typing 25 wpm. Licensure/Certification/Registration Medical Terminology and coding knowledge preferred. Experience Minimum Level of Experience Required: 3 - 5 years of job related experience Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred. Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4 + years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit. Prepare reports on the status of credit and collections, and other operating statements is required. Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles. Knowledge/Skills 1. Ability to perform a variety of tasks, often changing assignments on short notice. 2. Must be adept at multi-tasking. 3. Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day. 4. Must possess excellent verbal and listening communication skills. 5. Must be able to maintain a professional demeanor in stressful situations. 6. Must be adept with machinery typically found in a business office environment. 7. Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance. 8. Able to build productive relationships with all contacts. 9. Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm. 10. Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company. 11. Overall knowledge of third party collections, registration, billing and contracts is preferred.

Full-time Description Conducts Financial Capabilities Workshops, assesses individuals' and families' financial capabilities and provides coaching and counseling for a variety of programs designed to develop economic empowerment and community stabilization. Essential Duties and Responsibilities The following description is a general representation of the key duties and responsibilities of the position. Presents and conducts Benjamin Rose Financial Capabilities Workshops, including the Senior Financial Education Workshop (SFEW) series. Counsels and coaches individuals and families to help them understand and improve credit, establish a budget, reduce debt and create an action plan that will help achieve, maintain and improve economic stability. Assesses, evaluates and recommends low-to-moderate income individuals and families to qualified benefits and entitlement programs to help ensure economic stability and basic needs. Inputs client information in Client Resource Management Systems (CRMs) in a timely fashion. Speaks and presents at community outreach events, seminars, and meetings to promote housing and financial wellness programs and services. Provides regular and timely updates to clients on program requirements and goal progress. Assists supervisor on special projects, data reporting and process and program implementation. Mediates workout options between homeowners and the servicer or lender of the mortgage to help homeowners keep their homes. Works in partnership with supervisor to provide one-on-one counseling to help potential homebuyers meet the requirements necessary for stable and sustainable homeownership. Maintains all necessary certifications and program training requirements as required by HUD and/or Benjamin Rose. Performs other duties as assigned. Requirements Specific knowledge, training or skills required to perform the duties of this position including specific courses, training programs or required certifications. The requirements listed below are representative of the knowledge, skills and abilities required for the position. Bachelor's degree preferred; high school diploma or equivalent and relevant work experience are required. HUD Counselor Certification preferred; must certify with HUD within 18 months of employment. Proficiency with Microsoft Office (Word, Excel, Power Point). Prior experience with Salesforce is desirable. Education or experience in Personal Finance with an emphasis on household budgeting Public speaking required. Excellent attention to detail, personal organization, and time management. Effective communication skills, both orally and in writing with people from all socioeconomic backgrounds. Must excel at working independently, and as part of a larger, coordinated team effort. Must have outstanding customer service skills, patience, follow-up and follow through. Previous Experience that is necessary to qualify for this position: A minimum requirement of three years related case-management experience in financial planning, coaching or counseling. Essential Physical Demands and Working Environment (The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.) This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard and telephone. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required, up to 20 pounds. Regular, predictable attendance is required. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Work environment is stressful at times. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Other functions may be assigned, and management retains the right to add or change the duties at any time. REPORTS TO AND EVALUATED BY: Director of Financial Wellness Programs and Services Salary Description $21.63 to $26.92

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** This position provides face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is face-to-face for patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions. **Responsibilities And Duties:** 40% Interviews patients face to face for financial assistance programs, eligibility and qualifications to ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintains the integrity of all patients requesting assistance. Works with State of Ohio County Case Workers to apply, qualify, and verify eligibility of Medicaid participants. 20% Visits face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth. 20% Calls and requests collections of med pay on all auto accidents. Provides all necessary detail and documentation to carrier to ensure foremost and prompt payment of any and all available benefits to OhioHealth. 10% On site lead to handle all face to face direct patient inquiries for non-clinical related issues, including irate and/or complaints. 5% Works directly with outside eligibility vendor and is responsible to quality review their work. 5% Provides cost information to patients. **Minimum Qualifications:** High School or GED (Required) **Additional Job Description:** 3 to 5 years of equivalent Experience . Work requires the analytical skills to read and understand instructions, and strong decision making skills. Work requires good organizational skills and ability to prioritize tasks. Work requires ability to visit patient rooms and walk 1 hour per day. Work requires communication skills (verbal written. telephone) necessary to explain policies or procedures, relay patients needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact. Work requires basic computer typing skills. Work requires the ability to follow the work of other staff members. Work requires understanding of basic office machines (photocopies, fax, phone) **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** Financial Counselors Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment