Credit Union of Texas jobs - 108 jobs

and Objectives: The Vice President of Title Operations is a senior leadership position responsible for overseeing the operations and strategic direction of Lakewood Title LLC. The role requires a comprehensive understanding of the title industry, relevant regulations, and the ability to manage a team successfully. Major Duties and Essential Functions Provide effective leadership to the title department, ensuring the development and implementation of strategies that align with the company's goals and objectives. Set performance expectations, provide mentorship and guidance, and ensure a high-performing and motivated team. Foster a positive work environment that encourages collaboration, innovation, and ongoing professional development. Oversee the day-to-day operations of the title company, ensuring efficient and accurate execution of title searches, examination, clearance, and closing processes. Develop and maintain effective quality control measures to ensure compliance with relevant regulations and company policies. Implement and optimize operational workflows and technologies to drive efficiency and productivity. Ensure the title department operates in strict compliance with all relevant laws, regulations, and industry best practices. Identify and mitigate risks associated with title issues, including potential fraud, liens, easements, and encumbrances. Stay abreast of industry changes and proactively implement necessary adjustments to company policies and procedures. Develop and maintain strong relationships with clients, including real estate agents, lenders, attorneys, and investors, to foster loyalty, drive business growth, and promote customer satisfaction. Collaborate with the sales and marketing teams to identify and pursue new business opportunities, as well as expand services with existing clients. Work closely with the CFO or finance team to develop and manage the title department's budget, ensuring proper resource allocation and cost control. Monitor key performance indicators, financial results, and industry benchmarks to identify areas for improvement and drive profitability. Provide reporting to the Board of Directors and other Key Stakeholders as needed. Other duties necessary to achieve the goals of the credit union: Positions directly supervised: Specific knowledge, skills, and abilities required for this position: Education: Bachelor's degree in business administration, Real Estate, or related field (MBA preferred). Experience: - Minimum of 10 years of experience in the title industry, with progressive leadership roles. - Strong knowledge of title search, examination, clearance, and closing processes. - Demonstrated experience in team leadership and managing successful operations. - Proven ability to build and maintain relationships with clients and industry professionals. - In-depth understanding of relevant laws, regulations, and industry best practices. - Excellent communication, negotiation, and problem-solving skills. - Proficient in relevant software applications and technology platforms. - Certified Escrow Officer in Texas Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work Sitting part of the time. Exerts up to 10 lbs. of force occasionally. Working Conditions of this Position DESCRIPTION Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. CATEGORY DESCRIPTION Detailed Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables. Mathematical Ability: Basic Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public. Compliance requirement The responsibilities contained within this remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position. Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

The Client Support Analyst is responsible for the fulfillment of customer request via multiply delivery channels (retail banking centers, CCU and Online) and supporting Retail and CCU operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements. The individual is responsible for maintaining and supporting the cash needs of the bank and monitoring various reports to ensure timely entries and reconciliations are performed. Other duties include: * Working with various vendors in support of systems and applications used by Retail and CCU * Supporting the fulfillment of customer request * Requires work on physical bank premises * Evaluates and directs banking centers/CCU staff and/or management to find solutions for escalated issues * Develops and maintains policies and procedures for Retail/CCU that support audit and regulatory requirements * Manages cash for the bank including banking centers, ATM/ITM's, and the banks Centralized vaults. Qualifications: High School diploma or GED 1 year banking experience Skills: Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be competent in all basic math functions and able to carry out written instructions Work occasionally requires more than 40 hours per week to perform the essential functions of the position Lifting in an office setting may be required up to 30lbs ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Commercial Lender is accountable for business development and sales of the bank's products and services. The Lender is also responsible for developing and managing a loan portfolio, working with others in facilitating the underwriting and loan closing processes. Calls on potential or existing customers to develop new business and increase or retain existing business Makes and services a wide variety of business and individual loans, both secured and unsecured Cross-sells bank products and services Interviews applicants, typically at their place of business, to develop credit information in order to determine if a loan is an acceptable risk Develops strong centers of influence and serves within community organizations and functions Manages a $5-$8+ million loan portfolio, and expands existing relationships within the portfolio Makes decisions on loans and terms within established lending limits or makes recommendations to a supervisor Follows current loan and credit lines to ensure complete compliance with terms Requires work on physical bank premises Qualifications: Bachelor's degree in business or banking preferred 4 - 6 years of formal credit training with commercial lending experience Must be fluent in Spanish Skills: Working knowledge of Microsoft Office; moderate math and writing skills; strong presentation and follow up abilities Travel to a variety of locations to perform work and/or attend meetings as required Work occasionally requires more than 40 hours per week to perform the essential functions of the position Must be able to travel regularly from location to location Lifting in an office setting may be required up to 30 lbs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Financial Associate (Teller/New Accounts) is responsible for providing a consistent positive and professional customer service experience demonstrating a high level of sales proficiency in person and on the phone. This individual engages in and develops relationships with both customers and other internal bank personnel. They must be able to demonstrate strong communication skills, showing initiative, personal & professional growth along with having or developing a strong "sales" mentality. They must also enjoy handling customers' initial needs, assist with opening new accounts, conduct routine paying/receiving (teller servicing) functions, cross-sell bank products and services and refer customers to other lines of business (or associates) to expand new and existing relationships. This universal role will provide an opportunity to continue in expanding their banking knowledge or help them launch into a successful career in the financial industry. Responsibilities include: Opening deposit accounts and ancillary deposit services Processing paying and receiving transactions Balancing transactions and cash ensuring paper documentation and negotiability and an adequate audit trail Uncovering customer expansion opportunities and referring customers to proper bank associates Performs account maintenance and related activities Adheres to established internal controls on regulatory requirements ensuring compliance Meets service standards both in person and on the phone, ensuring a consistent level of customer service is achieved Qualifications: High School diploma or GED Minimum of two years of retail/sales or banking experience required Basic knowledge of retail product philosophy, policy, procedures, documentation and systems; some knowledge of retail products and services; proven customer service and interpersonal skills; effective selling, cross-selling and referral skills; strong mathematical, problem-solving, and negotiation skills preferred Skills: Demonstrated experience with Microsoft Office Suite Excellent interpersonal, communication skills, and written communication Solid organizational skills and attention to detail Ability to work in a fast-paced, team-oriented environment Demonstrated ability to maintain confidentiality Lifting in an office setting may be required up to 30 lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Commercial Portfolio Manager is primarily responsible for assisting the commercial lender in managing the commercial loan portfolio; including loan originations, portfolio monitoring, customer interaction, and participation bank communication. Loan origination responsibilities may include facilitating the underwriting and closing process. Performs all functions involved with the origination and servicing of CRE and commercial loan relationships to enable the Commercial Relationship Managers to utilize their time in relationship management development and expansion, customer interaction, and new customer generation Assists the Lender in obtaining credit, financial, and collateral information Assists loan officers during loan closings and other meetings and interacts with customers Cross-sells related banking services to include cash management, deposit products, asset management services, and investment products Coordinates with other lending officers, attorneys, title insurance companies, appraisers, credit analyst, administrative support, document preparation, or others in the origination and servicing of credit facilities Receives and obtains approval for customer requests to include draw requests, account transfers, and deposit questions as needed Manages collateral monitoring and reporting Spreads financial statements, performs financial and collateral analysis and develops and completes credit offerings for review and approval May require work on physical bank premises Qualifications Bachelor's degree required: Finance, Economics, or Accounting degree preferred 7 years of experience in Commercial Lending Skills Working knowledge of Microsoft Excel and Word; basic keyboard and calculator skills; must be able to do simple math and carry out written instructions Work occasionally requires more than 40 hours per week to perform the essential functions of the position Lifting in an office setting may be required up to 30lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Senior Financial Crimes Analyst is responsible with developing, implementing all aspects of the Financial Crimes Compliance Program which includes maintaining the Bank's compliance laws and regulations that affect its operations, as well as conducting monitoring to ensure ongoing compliance. Lead investigations of suspicious activity to pursue corrective actions and ensure completion of required filings. Collaborate in the development of the Bank's formal Financial Crimes program which includes processes for identifying customer who may be at high risk of being used to lauder money or conduct terrorist financing. Directly responsible for the evaluation and decision to file suspicious activity reports and the review of high-risk customers while implementing the corporate directive regarding compliance with all related laws and regulations. Manage reporting systems to accurately reflect the Financial Crimes requirements. Review all reports received for suspicious activity monitoring and determine if the report parameters are appropriate for the banks risk position Analyze alerts escalated by the Financial Crimes Analysts that were received through the Financial Crimes system. Complete a suspicious activity report as needed Perform an analysis daily, monthly, and quarterly reports designed to detect suspicious activity to identify trends and unusual activity. Complete a suspicious activity report as needed. Review high-risk customers and complete a suspicious activity report as needed. Contact branch personnel regarding customers who are subject to investigations, to gather information as applicable for determining suspicious activity and account closure Identity patterns and trends consistent with Financial Crimes including fraudulent activities Assist with the annual completion of the Financial Crimes risk assessment Participate in efforts to identify and develop projects/initiatives which promote efficiencies and/or stronger control environments Recommend changes to Bank's policies, procedures, risk assessment, and monitoring programs in accordance with Financial Crime laws and regulations Qualifications: Bachelor's degree or equivalent education/work experience 7 years proficiency with all areas of Financial Crimes including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Office of Foreign Control (OFAC) regulations; 9 years of banking experience; ACAMS (or other related certification) certified or willingness to achieve within first two years of employment Preferred: Nasdaq Verafin system and Fraud experience Skills: Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions Work occasionally requires more than 40 hours per week to perform the essential functions of the position Lifting in an office setting may be required up to 30lbs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Accounting Technician performs a variety of clerical and accounting support functions for the accounting department. Tasks in this role varies based upon assignment. Enters accounts payable/expense reports into accounting system Performs account reconciliations for various accounts Performs vendor account analysis and maintains vendor records Updates and maintains accounting journals, ledgers and other records detailing financial business transactions Applies Sales & Use Tax method as required Researches and resolves discrepancies Ensures timely and accurate payment of invoices Maintains an orderly filing system Requires work on bank premises - Monday - Friday Qualifications: High School diploma or GED required; Associate's degree or equivalent education/work experience preferred Skills: Basic knowledge of Microsoft Office; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions Lifting in an office setting may be required up to 30 lbs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

A System Security Analyst analyzes and implements system(s) security measures to protect sensitive data and infrastructure. Implement and maintain security software like firewalls, encryption programs, and intrusion detection systems Identify vulnerabilities in systems and networks, conduct penetration testing, and recommend mitigation strategies Work closely with the systems team and Info Sec team to implement and enforce security policies and procedures, ensuring compliance with industry standards Stay informed about the latest IT security trends and threats, and research new security solutions Verify the security of third-party vendors and collaboration to meet security requirements Technical knowledge of enterprise-class technologies such as cloud (AWS and Azure), firewalls, routers, switches, wireless access points, VPNs, and desktop and server operating systems Thorough understanding of Microsoft's enterprise technology platform, including Azure, Active Directory, SQL, Office 365, and the Windows server and desktop operating systems, patching and vulnerabilities analysis Hands-on experience with the following technology vendors and products: CyberArk, Okta, CyberReason, Splunk, Vulnerability Scanners Qualifications: Bachelor's degree or equivalent with certifications related to Information Security e.g. CISA, CISSP, 5-7 years of relevant experience Preferred: Technical knowledge of enterprise-class technologies such as cloud (AWS and Azure), firewalls, routers, switches, wireless access points, VPNs, and desktop and server operating systems. Thorough understanding of Microsoft's enterprise technology platform, including Azure, Active Directory, SQL, Office 365, and the Windows server and desktop operating systems patching and vulnerabilities analysis Skills: CyberSecurity trends and latest threats and ethical hacker training Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills, must be able to do simple math and carry out written instructions Travel to a variety of locations to perform work and/or attend meetings as required Work occasionally requires more than 40 hours per week to perform the essential functions of the position Lifting in an office setting may be required up to 30lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

and Objectives: The Member Solutions Advisor (MSA) is responsible for guiding marketing-generated leads through the application stage for key CUTX products, including auto loans, mortgages, HELOCs, and deposit accounts. Fully integrated within the Marketing team, MSAs serve as the primary point of contact for prospects responding to campaigns. Their role is to quickly engage, qualify, and assist members in completing applications, then seamlessly hand off underwriting and ongoing service to the appropriate internal teams. This role is consultative and outcomes-driven, focused on conversion, responsiveness, and delivering a strong first experience with CUTX. Major Duties and Essential Functions Engage and respond to marketing-generated leads across auto, mortgage, HELOC, and deposit products using phone, email, and text Own the lead-to-application process, guiding prospects through needs discovery and application completion Ensure applications are accurate, complete, and ready for underwriting or fulfillment prior to handoff Manage a daily pipeline of active leads and in-progress applications, maintaining clear priorities and timely follow-up Execute outbound outreach tied to specific marketing campaigns, journeys, and re-engagement efforts Represent CUTX's brand, value proposition, and campaign messaging consistently across all member interactions Provide clean, well-documented handoffs of completed applications to lending, deposit, and servicing teams Maintain accurate records, notes, and status updates within CRM and marketing systems Identify and refer additional opportunities to internal partners when appropriate, without owning underwriting or post-application servicing Share feedback with Marketing on lead quality, campaign effectiveness, and member insights to support continuous improvement Adhere to CUTX policies, procedures, quality standards, and all applicable regulatory and compliance requirements Deliver a strong, professional first experience that builds trust and sets the foundation for long-term member relationships Education and Experience: High School diploma or equivalency and at least two (2) years Credit Union experience, automotive industry, home lending, F&I and/or sales experience. Stable career with previous employers. Must be customer oriented, self-motivated team player with effective communication skills. Must be computer literate and able to type a minimum of 30 wpm. Ability to speak Spanish is a plus. Experience in a consumer lending role, or other sales-related experience. Must have a proven track-record of setting and meeting/exceeding personal and departmental sales goals. Salesforce experience a plus. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work Sitting part of the time. Exerts up to 10 lbs. of force occasionally. Working Conditions of this Position DESCRIPTION Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. CATEGORY DESCRIPTION Detailed Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables. Mathematical Ability: Basic Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public. Compliance requirement The responsibilities contained within this remain compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Reporting directly to the COO, the Executive Assistant provides high level administrative, operational and project support and serves as primary point of contact for the President and other C-suite members as assigned. The Executive Assistant organizes and coordinates executive outreach and external relations efforts along with overseeing special projects. Must be create and enjoy working within a community bank environment that is employee focused, results-driven and community oriented. Possess strong written, verbal communication, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. This role is required to work on physical bank premises. * Completes a broad variety of administrative tasks including managing an extremely active calendar of appointments; completing expense reports; composing and preparing confidential correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travels-related meetings. * Communicates directly, and on behalf of the Executive with Board members, customers, employees, and others, on matters related to the Executive initiatives * Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Executive, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response. * Provides a bridge for smooth communication between the Executive's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. * Works closely and effectively with the Executive to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the Executive updated * Responsible for limited financial decisions around the approval and system authorization of Overdrafts, wire transfers and immediate credit on deposits within a defined limit * Builds relationships crucial to the success of the organization, and manages a variety of special projects for the Executive, some of which may have widespread organizational impact * Successfully completes deliverables including drafting acknowledgement letters, personal correspondence, and other task as required by the role. Qualifications: * High School diploma, GED, or some college * 5-7 years minimum supporting C-Level Executives, preferable in the banking industry Skills: * Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint), Adobe Acrobat, and Social Media web platforms; basic keyboarding and calculator skills; must be able to perform math and carry out complex written instructions * Travel to a variety of locations to perform work and/or attend meetings as require * Work may occasionally requires more than 40 hours per week to perform the essential functions of the position * Lifting in an office setting up to 30lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Provides administrative support to include answering multi-line phone system, maintaining department records and credit union corporate records for various audits, investor application packages, and annual investor re-certifications and assists with vendor due diligence activities. Composes correspondence to internal and external recipients, oversees incoming mail distribution, and supports outgoing courier needs. Prepares various production reports and graphs for board presentations, department meetings, and standard departmental month end reports. Arranges appointments, schedules meetings, and maintains departmental calendars. Assists in updating procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget limitations, and ensures prompt and timely payment. Orders supplies, subscriptions and maintains office equipment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) years of administrative experience preferably in a financial institution. Strong understanding of financial / lending terminology. Excellent written/verbal business communication skills, advanced knowledge of grammar with a strong attention to detail. Advanced knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook, and Access).

The Wealth Management Financial Advisor is responsible for developing, managing and retaining client relationships and helping clients work towards long-term financial goals supporting clients in the Fort Worth or McKinney markets. Other responsibilities include: Meeting with clients to discuss their financial goals and current financial position Building and maintaining relationships with clients Cross-selling bank products and services Investigates each client's financial situation in order to provide investment and financial planning advice May require work on physical bank premises Qualifications: Bachelor's degree or equivalent educational/work experience 3-5 years of full Financial Advisor experience NASD Series 7, 63, 65 or 66 license, and applicable state insurance license Criminal background check required and personal finances must be in good standing (for financial licensing purposes) Skills: Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions.] Travel to a variety of locations to perform work and/or attend meetings as required Work occasionally requires more than 40 hours per week to perform the essential functions of the position Must be able to travel regularly from location to location Lifting in an office setting may be required up to 30 lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

and Objectives Work in an energetic & enthusiastic fast-paced sales environment. Keep your performance standards the best, by constantly improving and developing sales efforts, techniques, and presentations. The primary purpose of the Sales Consultant is to assist with various responsibilities including communicating with customers and members in person, over the phone, or via email regarding vehicles for sale in our inventory. Sales Consultants will be presenting vehicle pricing, and trade-in values, discussing potential finance options, riding with customers for demonstration drives, driving vehicles to get fuel, helping get vehicles ready for delivery, and driving vehicles to customers. Must be able to present a professional and pleasant experience while taking on the role as a Sales Consultant customer-facing representative. Must have goal-oriented motivator behaviors to ensure organizational sales goals and objectives are not just achieved but exceeded. Major Duties and Essential Functions Prospecting new sales opportunities Answer customer/member's questions about auto units, financing, and purchase process Deliver with confidence, in explaining Market Driven Prices on vehicles and explain trade-in values that satisfy customers while ensuring profit for the dealership Base knowledge of the Automotive Industry Desking for profitable deals to maximize front and back-end profit Ability to manage and follow up on leads by creating a relationship and delivering on commitments Achieve monthly goals and department objectives Strong customer service skills with the ability to maintain a high level of professionalism and communication Ability to change priorities quickly as time-sensitive needs arise Familiarity with consumer lending products and practices High-level mental fortitude Follow up with the loan and ancillary product cancellations Ensure compliance with all rules and regulations to prevent penalty, loss for non-compliance, or potential legal action against the Credit Union Ability to generate internal referrals using a consultative approach Maintain clean paperwork and timely completion of funding Ability to understand tag and title laws; DMV, dealership contracts, and ancillary products Ability to maintain confidentiality All other duties as assigned Positions directly supervised: N/A Specific knowledge, skills, and abilities required for this position: Exceptional verbal and written communication skills, including use of courtesy and correct grammar Strong Sales record In-depth knowledge of dealership's vehicles, finance options, and sales process Sound judgment and decision-making abilities to avoid actions that could be costly, time- consuming, and create poor relations with members Strong problem-solving skills with the ability to adjust to a quickly changing environment Ability to work in a fast-paced environment with flexible and changing work hours/days. Ability to interact with diverse groups of people across all levels Ability to take responsibility for individual performance and development Ability to develop member relationships to effectively cross-sell products or services This position the incumbent to be on his/her feet most of the day Valid driver's license and clean driving record (no major violations) Office Machines and Software: Auto /Dealer trace/ Dealer socket Interactive Intelligence phone w/headset Interactive Intelligence software Personal Computer/Printer Calculator/Adding Machine Fax Machine Microsoft Outlook E-Mail Microsoft Word, Excel, PowerPoint Education: Bachelor's degree (B.A.) from four-year college or university with four years of lending/Sales experience in a credit union or dealership or other financial institution is preferred. Experience: Must have a minimum of 2 plus years' experience in a sales environment, with a proven record of success. Additionally, have a thorough understanding of automobile dealership Sales and Finance departments operation a plus. Sales skills developed through formal training, along with presentation skills required to deliver product. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. Detailed Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Mathematical Ability: The level of ability required to perform math skills and operations. Basic Ability to add, subtract, multiply, and divide and to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to speak effectively before small groups of employees and to members. Ability to effectively present information to top management. Compliance requirement Comply with Security Procedures. Comply with Regulation Z. Comply with the policies and procedures of Credit Union of Texas. Comply with privacy issues and requirements. Remains compliant with Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position. Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

The Senior Business Analyst is responsible for supporting and building solutions for the bank's overall deposit growth strategy. * Leverage data sources and tools to create deposit product and program recommendations * Collaborate with bank teams across the bank to bring recommendations to life * Gather, study, and synthesize market research to inform recommendations * Create ongoing, insightful reporting and analysis of deposit growth success * Gather and analyze deposit pricing data to inform and support pricing decisions * Partner with IT to inform and expand deposit strategy data needs and requirements Qualifications: * Bachelor's degree in Marketing or Analytics * 10-15 years extensive marketing analytics experience in financial services industry * Preferred: Expert knowledge in CRM tools such as CRMBI (FiServ), Alteryx, and Power BI. Expert understanding of customer databases and data warehouse functionality. Strong communication skills to interface with business and technical teams. Strong organizational skills are required to effectively collaborate with and lead cross-functional working teams. SQL knowledge helpful but not required. Skills: * Strong proficiency in the use of Microsoft Office including Excel and Access; basic keyboarding and calculator skills; must be able to perform advanced math and carry out complex written instructions * Work occasionally requires more than 40 hours per week to perform the essential functions of the position * Lifting in an office setting may be required up to 30lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

and Objectives We are team CUTX, and we exist to deliver an unexpected experience. We were chartered in 1931 to serve our communities better than the banks. Our focus is on teaching our members to take control of their finances. To join team CUTX, you must value Caring, Understanding, Teaching and eXceeding expectations at every interaction. We empower our employees to succeed. Most of all, you must be ready to have FUN! Currently, we are seeking a Teller who is responsible for accurately and efficiently processing teller transactions. A Teller must be able to identify member financial need(s) and recommend an appropriate credit union product/service solution to fit that need. Major Duties and Essential Functions 1. Demonstrate enthusiastic support of Credit Union of Texas's vision, core values, employee creed, and long term objectives. A key component of this is to “deliver an unexpected experience” by consistently providing outstanding service to internal and external members with every interaction. 2. Process share account and checking account deposits and withdrawals, loan/lease payments, and credit card payments. 3. Negotiate check cashing transactions, process negotiable instruments (cashier's checks, money orders), and process credit card cash advances. 4. Identify member financial need(s) and recommend an appropriate/progressive credit union product/service solution. 5. Responsible to meet or exceed sales and service goals established by leadership. 6. Exercise due diligence by placing appropriate holds on checks deposited in accordance with Regulation CC and CUTX Funds Availability Policy. 7. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures. This includes compliance with Bank Secrecy Act/Anti-Money Laundering, Office of Foreign Assets Control and USA Patriot Act as they apply to the duties of the position. 8. Protect member information and other sensitive information by maintaining confidentiality while adhering to the credit union's privacy policy. 9. Accept responsibility for store security by securing keys, combinations, documents, records, and negotiable items. Comply with robbery and hold-up procedures. We offer an excellent compensation and benefits package including: medical, dental, and vision insurance; life insurance and AD&D; 401(K); flexible spending account; Health Savings Account, and free and discounted credit union services. If interested in applying please visit our website at: ************ . Please note that all prospective candidates are subject to a credit check. Credit, if established, must be in good standing to be eligible for hire. Requirements EDUCATION AND EXPERIENCE Must be 18 years of age or older with a high school diploma or equivalency. Minimum 6 months or more of similar or related experience. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work Sitting part of the time. Exerts up to 20 lbs. of force occasionally. Working Conditions of this Position DESCRIPTION Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. CATEGORY DESCRIPTION Detailed Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables. Mathematical Ability: Basic Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public. Compliance requirement The responsibilities contained within this remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

and Objectives The Fraud Prevention Analyst is responsible for operational support duties of the Department, and assists in originating, implementing, and maintaining the Credit Union's fraud management program to ensure conformity and adherence with all applicable state and federal laws and regulations. Must have an understanding of Reg CC, Reg E, ID Theft/Red Flags, BSA/AML and UCC in order to process and investigate fraud claims. The Fraud Prevention Analyst will observe/monitor various member transactions and account activity to proactively identify fraudulent activity, investigate reported cases, and coordinate case resolutions. Additionally, performs moderately complex research and analysis of various reports and systems for Fraud monitoring, assist in the coordination and support of Fraud audits and examinations, provides assistance with the Credit Union's Fraud compliance policies and procedures, and performs a variety of routine daily tasks, which include: investigating debit and credit card dispute and fraud claims (which includes conversations with members and contacting merchants for receipts or pictures of the conductor of the transactions). Reviews reports, prepares correspondence to members and various third parties, processes and tracks results pertaining to checking account forgeries, processes ATM/Mastercard debit unauthorized use, processes endorsement forgeries, processes member ID Theft claims, reviews and identifes suspicious account activity and participates in department projects. Major Duties and Essential Functions Monitor member transactions and various fraud detection systems to identify fraudulent activity such as account takeover, transactional fraud, theft of member information and other fraud-related risks. Verify required documentation and assist other team members with questions and issues regarding potential fraud. Manage real-time notifications for system alerts and member reported issues. Take appropriate steps to investigate various types of fraud claims, including debit and credit card dispute and fraud transactions (have conversations with the member regarding the fraud claim, contact merchants for pictures or receipts of fraudulent transactions) and resolve issues within existing fraud process. This includes working effectively across all departments and with members. Clearly communicate with members on the status of their fraud case. Investigate and resolve externally reported issues as directed by leadership. Maintain confidentiality during investigations. Communicate and escalate issues as appropriate to the Sr. Fraud Prevention Analyst and BSA Officer & Fraud Manager. Create reports and log cases as assigned and required. Utilize various tools to gather, analyze, and interpret data for identifying higher risk transactions. All other duties and responsibilities as assigned. Positions directly supervised: None Specific knowledge, skills, and abilities required for this position: MUST have experience with fraud prevention/analytic tools plus excellent communication, writing, and critical thinking skills. Strong grasp of data analysis tools and techniques; awareness of current and emerging fraud schemes. Ability to prioritize high-volume, time-sensitive workload at peak times, as well as juggle multiple competing demands with similar deadlines and bring incidents to closure. Strong attention to detail. Work effectively both independently and as a member of a team. Ability to exercise good judgment within established guidelines. Professional but firm demeanor. Exemplary interpersonal skills to work cross-functionally and collaboratively in a diverse environment MUST have an understanding of regulations. E.g., Reg CC, Reg E, ID Theft/Red Flags, BSA/AML, UCC etc. Good judgment and discretion when dealing with sensitive topics. Able to interact with many people and multiple interruptions while staying on task. Strong computer and technology skills. Education: Associate's or Bachelor's degree and/or equivalent experience or certifications. Experience: Minimum 1-2 years or more of similar or related experience. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position Description Office environment. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. Detailed Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Ability: The level of ability required to perform math skills and operations. Basic Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or board of directors. Compliance requirement The responsibilities contained within this remain compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position. Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job title. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

and Objectives: The Support Service Manager is responsible for leading a cohesive Support Services team for Credit Union of Texas. This role provides strategic oversight of multiple administrative and operational functions while ensuring regulatory compliance, operational efficiency, and service excellence. Success in this role is defined by the ability to effectively lead teams, align operational execution with organizational goals, and continuously improve processes. The position focuses on leading and developing people and outcomes. Major Duties and Essential Functions Hire, onboard, coach, and perform all other leadership functions to ensure team is operating with accuracy and efficiency. Establish performance goals and development plans for team members and actively support employee growth and accountability. Maintain appropriate staffing levels and schedules for staff, including approving time off requests, and accuracy of timecards. Oversee Account Maintenance operations to include: The tracking and reporting of members' annual tax payments to ensure accuracy of information. IRA functions, including tax reporting, audits, renewals, required minimum distributions, contributions and rollovers. Deceased account functions, including verification of accounts and payments to beneficiaries. Annual escheatment processing Receipt, tracking, and response to served legal requests, including subpoenas, levies, and garnishments. Oversee Loan Maintenance operations to include: Filing and processing of insurance claims including payment protection claims, and auto and homeowner's insurance claims including refunds and adjustments. Credit adjustment functions, including credit bureau dispute processing, to ensure timely and compliant responses Oversee Insurance Support Operations to include: Filing claims for GAP, theft, total loss, CPI and repossession claims. Maintenance of the CPI program to ensure accurate reporting and processes in accordance with CUTX guidelines. Various ancillary products such as PPI and CPI to ensure accuracy in reporting and GL balancing. Oversee additional back office functions, including skip a processing, operational reporting, member document requests, payoff requests, lien releases, verification of deposits, verification of mortgage. Maintain and updates policies and procedures to ensure accuracy, consistency, and regulatory alignment. Partner with the Compliance Department to ensure compliance with all applicable laws, regulations, and internal controls; implement procedural or documentation changes as needed. Collaborate directly with Vice President of Support Services to evaluate operational processes and recommend improvements that increase efficiency, and accuracy.. Collaborate with other departments to ensure testing of new products and programs is complete for department. Performs additional duties and responsibilities consistent with the position and organizational needs. Positions directly supervised: Support Services Staff Specific knowledge, skills, and abilities required for this position: Knowledge of credit union operations, policies, products and services is a plus. Working knowledge of project management software. Ability to create team environment in all assigned projects. Understanding of both waterfall and agile project management principals. Education: Bachelor's Degree in Business or related field or equivalent in a combination of relevant operational experience and credit union experience. Experience: Experience leading multiple cross functional teams and senior level staff. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work Sitting part of the time. Exerts up to 10 lbs. of force occasionally. Working Conditions of this Position DESCRIPTION Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. CATEGORY DESCRIPTION Detailed Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables. Mathematical Ability: Basic Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public. Compliance Requirement The responsibilities contained within this remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position. Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

and Objectives The Credit Analyst plays a critical role in evaluating and making decisions on consumer loans, home equity lines of credit (HELOC), and lease applications received through multiple channels, including web, branch offices, and Fairlease consultants. Working in a fast‑paced environment, the Credit Analyst ensures accuracy and efficiency in reviewing applications, verifying income, and validating stipulations to support sound lending decisions. This position requires sharp analytical judgment, strong attention to detail, and a thorough knowledge of consumer lending programs. By delivering consistent, high‑quality decisions, the Credit Analyst helps maintain a well‑managed portfolio while providing exceptional member service. In addition, the analyst supports and guides CUTX staff to ensure applications are complete, accurate, and given full consideration within established guidelines. Major Duties and Essential Functions ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Loan Decisioning Review and evaluate applications for all consumer loan types, including auto loans, personal loans, HELOCs, credit cards, and lease financing. Apply sound judgment and established lending criteria to make timely credit decisions that balance risk management with member service. Ensure decisions are consistent with CUTX objectives and portfolio performance goals in a fast‑paced environment, while meeting acceptable response time standards to support efficiency and member satisfaction. Stipulation & Verification Review Conduct thorough reviews of applicant documentation when necessary to verify income, employment, and other required stipulations. Confirm the accuracy and completeness of all information provided, identifying discrepancies or missing data that could impact approval. Maintain a high level of precision and efficiency to support quality lending outcomes and ensure applications are processed promptly. Loan Structuring & Member Solutions Identify opportunities to structure loans in ways that meet member needs while remaining within CUTX guidelines. Explore alternative terms, collateral options, or repayment structures to make approvals possible without compromising compliance or portfolio quality. Provide thoughtful solutions that balance flexibility with sound underwriting practices. Cross‑Team Collaboration Work closely with AFSs, branch staff, HELOC, and Fairlease consultants to resolve application issues and provide guidance on lending requirements. Communicate clearly and professionally to ensure applications are processed accurately and members receive exceptional service. Serve as a resource to colleagues by sharing expertise in consumer lending programs and approval guidelines. Documentation & System Management Accurately record and maintain loan decisions, supporting documentation, and verification results within CUTX systems, to include ELA and Salesforce. Ensure all records are updated promptly to support efficient workflow management. Uphold standards of accuracy and confidentiality while managing multiple applications simultaneously. Compliance & Risk Management Adhere strictly to regulatory requirements, internal policies, and lending guidelines to safeguard the integrity of the loan portfolio. Monitor applications for compliance with federal and state regulations as well as CUTX standards. Proactively identify and mitigate risks to ensure responsible lending practices and long‑term portfolio stability. Maintain a strong knowledge of Texas HELOC rules and regulations Positions directly supervised: N/A Specific knowledge, skills, and abilities required for this position: Solid understanding of consumer lending products and credit risk principles. Familiarity with income verification methods (e.g., pay stubs, tax returns, W-2s). Strong attention to detail and organizational skills. Ability to interpret credit reports and financial documents. Effective written and verbal communication skills. Proficiency in loan origination systems and Microsoft Office tools. Problem solving competence with a strong attention to detail Must have the ability to multitask, prioritize, and adapt to a constantly changing environment Strong desire to learn in a fast-paced environment Must be a TEAM player and be able to help and rely on others Education and Experience: High School diploma or equivalency and at least three (3) years Credit Union experience, automotive industry, F&I and/or sales experience. Stable career with previous employers. Must be customer oriented, self-motivated team player with effective communication skills. Must be computer literate and able to type a minimum of 30 wpm. Work experience with or in car dealerships a plus. Bilingual candidates (Spanish/English) are beneficial. Experience in a consumer lending role, or other sales-related experience. Must have a proven track-record of setting and meeting/exceeding personal and departmental goals. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. Detailed Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Ability: The level of ability required to perform math skills and operations. Basic Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Compliance requirement The responsibilities contained within this remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

and Objectives Perform outbound and inbound calls to members whom have defaulted on an obligation. Requires little supervision after training and works under the general supervision of the Collections Manager and Team Lead. The employee is to work with members to help each member cure the default and to offer exceptional member service with each contact made. The objective is to reduce delinquency and charge off loans, leases and credit cards. Major Duties and Essential Functions Checks all accounts to be worked for any transaction since the previous contact date. Collector will decide collection activity required considering member's cooperation in establishing payment arrangements. Adheres to departmental and regulation standards. Contacts members, primarily by telephone, whose accounts require payment or payment arrangements for continuance of loan on an installment basis. May also contact member by memo, letter, or email if telephone contact is not possible. Accepts incoming telephone calls that request information concerning account condition and will make suggestions or propose alternatives of payment to member. Has latitude in proposing and suggesting plans of action to bring account current. Receives requests from members whose accounts are assigned to the Collections Department for additional loans or workout loans. Such instances require approval of Collection Management. Submits due date changes or payment waivers, according to policy, as a service to members and records those changes. Initiates file maintenance changes at the request of member or as information is gathered through processing of account. Consults with Collection Management as needed, to seek suggestions or technical advice in collection of a delinquent account. Makes recommendation as to economic futility or further collection effort in some instances. Makes recommendation as to which action should be initiated if loan collateral is jeopardized or if collection conditions necessitate, such as legal action or repossession, etc. Maintains detailed written record of all conversations with member or other pertinent information to support decisions and status of loan account. Works with the Collection Management to ensure accounts are handled appropriately and every payment option is exhausted before recommending repossession or charge off. Performs skip tracing to try and locate the member and/or the collateral that is secured by CUTX. Skip-tracing may involve contacting references and locating information from various resources. Understanding of how fees are applied to a share account, and procedural time frames of the delinquency regarding a demand deposit account. Workout payment arrangements prior to closing/charging off the share account to reduce share account losses. ; Performs other related duties and special projects as requested. Other duties necessary to achieve the goals of the credit union: As assigned Positions directly supervised: N/A Specific knowledge, skills, and abilities required for this position: MUST have experience working in a call center, banking, or collections environment. Must show that you are able negotiate payment arrangements and possess time management skills. Must be willing to work until 7PM and two Saturdays a month. Call center, collections, or banking experience. Must have a working knowledge of collection regulations Personality is extremely important in this position. To fit in with the team, it's important to have a positive attitude, and be open minded and flexible enough to work with any given situation a member may present. Basic understanding of loan policies and procedures. An ability to work individually on a project or in a team environment Good judgment and discretion when dealing with sensitive topics Able to interact with many people and multiple interruptions while staying on task Strong computer and technology skills Basic understanding of using a fax machine, shared printer, and typing skills above 40wpm. Education: High school diploma or general education degree (GED) and one to two years related experience and/or training. Experience: Minimum 1-2 years or more of similar or related experience. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work Sitting part of the time. Exerts up to 10 lbs. of force occasionally. Working Conditions of this Position DESCRIPTION Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required. Mental Activities and Requirements of this Position Reasoning Ability: The ability to use common sense or logic. CATEGORY DESCRIPTION Detailed Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables. Mathematical Ability: Basic Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times. Language Ability: The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public. Compliance requirement The responsibilities contained within this remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description