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Senior Vice President of Operations and Lending
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description In the broadest sense, the Senior Vice President of Operations and Lending's primary responsibility is to ensure that Credit Union of Atlanta's operational and systems infrastructure and delivery channels support the outstanding execution of its current programs and services; while making sure the organization remains a leader in the financial services arena. Qualified candidates for this role must possess exceptional leadership and influencing abilities, a comprehensive understanding of how best to position and lead an organization to its next level, strong lending, collections, financial and operational expertise, and a demonstrated ability to define and implement project management processes and systems that sustain continued growth in today's evolving marketplace. EXECUTIVE TEAM PROFILE: Strategically oriented, passionate credit union advocate focused on Financial Wellness for the organization and associated communities. Exceptional abilities in assessing/implementing opportunities and originating methods for ensuring durability of strategies. Strong analytical and solution-oriented skillset. A successful executive team will be able to work in a cooperative, collaborative environment. The team acts ethically, humbly, effectively, and with the best of intentions to achieve Strategic Ends. ESSENTIAL STRATEGIC FUNCTIONS: 1. Partners with Joint Leadership (Exec Team and Board) to strategize, develop and implement credit union initiatives in a manner which leverages the Credit Union of Atlanta Vision and Mission, Strategic Plan, and Budget. a. Provides information for Board of Directors meetings, Planning Sessions, Annual Meeting, and ad hoc (presents and/or facilitates program content as needed). 2. Actively and accurately advocates and promotes the Credit Union's Strategic Plan as appropriate to the board, staff, members, vendors and the public. 3. Develops operations resources and personnel to support Strategic Plan initiatives. Contributes creative ideas/resources and data to drive innovation within Executive Workflows. 4. In conjunction with the executive team, analyzes data to report on branch operations performance and member engagement to effect swift and prudent adjustments to the business processes and initiatives which sustain and grow an effective operation in keeping with the strategic plan. Analyzes corporate financials, monitoring reports and operational trend data to determine opportunities for the credit union while appropriately managing risk. 5. Ensures compliance with applicable regulations, laws and credit union policies and procedures. Partners in outside audits and State Department of Banking and NCUA examinations by providing information, documentation, and recommending credit union personnel to expedite the successful completion of the audits and examinations. Ensure proper training of staff. 6. Manages/develops and maintains up-to-date policies, procedures, practices and assessment tools in functional area(s). 7. Champions a strong service and education culture. Requirements Essential Functions and Responsibilities 1. Provides leadership coverage as needed for the Retail Branch, Lending, Collections, Marketing and Contact Center 2. Directs the overall lending operations of the credit union through active leadership of the lending and collections teams with Senior Management. 3. Initiates, plans, and coordinates the development of superior products that build loyalty and create sustainable competitive advantage by monitoring industry trends in new/future product demand, analyzing competitor products and strategies, verifying alignment of all products and services and encouraging product innovation with CUA's strategic plan. 4. Directs the continuing development of operations to ensure future Credit Union growth and effective service delivery in order to maintain high levels of member satisfaction and strong member relationships. 5. Participates as a member of the Member Business Lending Committee (MBLC) to ensure the proper structuring and approval of larger commercial credits within the portfolio. 6. Provides organizational and strategic leadership to all direct reports in the areas of budgeting/forecasting, long-range planning, visioning, strategy development, human resource planning, process improvement and service quality. 7. Defines and shares vision of success with key stakeholders and employees to create buy-in and support, emphasizing the need to achieve alignment with the multi-channel member access strategy. 8. Identifies potential barriers to success and develops alternatives for overcoming those barriers. 9. Monitors the overall quality of the credit union loan portfolio to ensure optimal asset quality, the adequacy of the loan loss reserve account, and to meet long-term strategic loan loss objectives. 10. In connection with Marketing, develops and implements long range and short term strategic plans for most favorable loan portfolio growth. 11. Responsible for comprehensive, strategic management of retail, mortgage and commercial loan products and related services including, but, not limited to product development, ROI analysis, competitive analysis, internal and external product promotion. 12. Analyzes and determines areas of potential program improvement or cost reduction within areas of responsibility. 13. Analyzes loan products for feature, function, and pricing competitiveness within market served. 14. Provides loan product trend reports with concentration on account growth rates, balance growth rates, and profitability growth rates by product type. 15. Develops and is accountable for the successful achievement of measurable financial and operational success indicators. 16. Manages and reports on allocated operating budgets and departmental profit and loss. 17. Continuously evaluates feasibility of strategy based on developments in competitive environment as well as internal resources, recommending changes or new courses of action as appropriate. 18. Designs methods to ensure collaboration and operational integration across various departments to support strategic change in channels. Develops processes to plan, manage, execute and communicate specific channel initiatives, including prescribed procedures for working within and across departments. 19. Collaborates with other leaders to determine the desired member experience by channel segment. Clearly defines “excellent member service”, and develops effective teams who provide high quality service and solutions, consistent with the desired member experience. 20. Develops, executes and manages short-term and long-term sales plans across the two key product group segments (deposit and loan products), adapting sales strategies according to the differences and complexities of each segment. 21. Develops and promotes culture that actively cross-sell products and services within the confines of the credit union sales culture. 22. Creates high-performing teams that drive credit union lending and deposit goals. 23. Prepares and monitors annual budgets for assigned responsibilities. 24. Assists the President in articulating the Credit Union's mission. 25. Supports the President in representing the Credit Union as needed in regulatory or formal functions and with local, regional and national constituencies. 26. Participates on various boards, committees, and external activities. 27. Participates in the annual performance review process, including writing and delivering reviews. 28. Actively promotes the mission of the Credit Union within the organization and throughout the communities served by the Credit Union. STANDARD JOB SKILLS: 1. Activator. Transforms innovative ideas into immediate action. Moves conceptual ideas to concrete practice. Fosters a sense of urgency within the organization. 2. Adaptability. Inherent and instinctive flexibility to address competing priorities, issues and opportunities. Responsive to schedule demands and deadlines. Strong ability to recover from setbacks or make calm and calculated adjustments to constantly changing plans or shifting outcomes. 3. Judgment: Continually uses sound judgment, as outlined in: a. Employee Handbook b. Code of Ethics c. Promises d. Executive Limitations 4. Change Management: A strong leader in change management principles. Fosters curiosity and a sense of urgency. Is flexible, easily adapts to change; and promotes/assists with change in the work environment. 5. Analytical: Possesses a strong ability to apply principles of logic to define problems and desired outcomes, analyze data, find patterns, organize ideas, establish facts, and draw valid conclusions from multiple credible Page 4 of 5 sources of an objective and subjective nature. Seek opportunities to communicate insightful analysis which hardens strategies and evolves the credit union mission. 6. Strategic Thinking: An energetic, forward thinking and creative individual who proactively seeks efficient processes and effective methodologies to achieve strategic ends. 7. Interpersonal Skills: Possesses a strong emotional intelligence to build and sustain effective partnerships through active listening, deft verbal and written communication, effective negotiation and a professional presence. a. Project Management: Strong ability to take ownership of a project's process and outcomes. Develops sense of ownership with organizational leaders. b. Effectively balances the drive for precision with the need for efficiency. c. Organizes and implements projects on time by prioritizing, multi-tasking and leveraging resources. 8. Public Speaking: Ability to confidently and effectively present and facilitate before an array of audiences. 9. Technical Skills: Savvy with a vast array of computer programs and office equipment. Advanced proficiency with programs and resources used to distill and leverage data. 10. Learner/Self-Analysis: Is a catalyst for change, by self-identifying and seeking opportunities to learn relevant knowledge, skills and abilities which benefit the individual and the organization. Translates learning goals and milestones into business practices and strategic targets. 11. Confidentiality: Demonstrates a high level of confidentiality, sensitivity and tact. 12.Regulatory Knowledge: a. Credit union operations and philosophy. b. Current and emerging laws and regulations pertaining to areas of responsibility required, including Local, State and Federal Laws. c. Credit unions products and services to effectively set attainable goals to achieve strategic ends. Knowledge, Skills, and Abilities Required 1. Experience-branch operations 2. To identify industry opportunities, develop innovative business strategies and implement them in a timely manner. 3. Extensive financial product/service business knowledge in the areas of mortgage, commercial and consumer loans, collections, investments/savings and legal compliance 4. Strong understanding of and the ability to leverage trends in consumer behavior and consumption, technology and internet advancements, and human resource management. 5. Must have a track record of successfully managing change, process improvement, and operational performance 6. Must have proven track record leading and managing high performing sales and service delivery teams within the financial services industry 7. Experience with other alternative delivery channels 8. Ability to drive integration across divisions and results through superior retail delivery and service management. 9. Strong operational and financial management skills (policy and procedures development, process analysis, management and improvement, budgeting, variance reporting, balance sheet, income statement) 10. Ability to develop, track and monitor metrics across all divisions, refining strategy as appropriate. 11. Demonstrated experience developing and defining business goals, and aligning the appropriate resources to ensure success. 12. Strong project management and multi-tasking skills, including strategic planning 13. Excellent communication skills in English, both verbal and written 14. Strong PC skills, with intermediate knowledge on Microsoft Excel, Word, PowerPoint and Outlook 15. Superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate 16. Ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation, or government law 17. Able to hold divisions, departments and individuals accountable for their results 18. Able to make high-level decisions in an ambiguous environment 19. Able to identify and evaluate business threats and opportunities 20. Must be able to work under pressure of time deadlines 21. Ability to read and absorb numerous business-related publications and industry data 22. Must be able to motivate employees and build effective teams 23. Must be resourceful and well organized, with strong attention to detail 24. Ability to research and analyze various types of data and information 25. Must be flexible and able to shift resources and priorities as required 26. Must be able to work in a general office environment 27. Should possess a strong commitment to providing excellent service to CUA's members 28. Capacity to lead, coach, build consensus, and gain support for Credit Union goals and objectives, while cultivating teams who excel to the next level of performance, both from a revenue and service delivery perspective. 29. Ability to successfully utilize active listening, consultative sales, coaching, facilitation and mediation techniques. 30. Demonstrated ability to bring innovation and lead efforts to transform an organization; must be adept and comfortable at playing the role of “change agent.” 31. Strong presentation skills; ability to effectively present information to executives, management, Board of Directors and various public groups, and interact effectively and respond to questions/inquiries from employees, managers, attorneys and the general public. 32. Superior Sales and Service Delivery skills. 33. Ability to develop and successfully implement Credit Union strategies, budgets, goals 34. Capacity to effectively and professionally interact with Community Leaders, Business Leaders, Media, Vendors and represent the Credit Union at various Community and industry events. 35. Ability to read, analyze and interpret technical material and procedures such as financial reports, governmental regulations and legal documents 36. Ability to uphold confidentiality standards. 37. Ability to define problems, collect data, establish facts and draw valid conclusions to successfully compile and draft analysis and reports. 38. Exemplary time management skills; ability to achieve deadlines while accurately and efficiently managing multiple priorities/tasks simultaneously in a fast-paced environment. 39. Capacity to deal with abstract (strategic) and concrete (tactical) variables. 40. Ability to present a professional appearance and demeanor at all times and hold others to this standard. Physical Requirements 1. Occasional standing, walking, bending, and stooping required 2. Must be able to sit at a desk for long periods of time and use a computer 3. Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 15 pounds 4. Occasional travel required WORKING CONDITIONS: § · Continuous operation of office equipment. · Length of workday is unpredictable and occasionally we must work irregular and/or extended hours to include evenings and weekends for events including but not limited to: Audits and Exams, Strategic Planning Events, Board Meetings, Industry Events, Training and Community Engagement. · Exposed to potentially hazardous condition, i.e., robbery. Follows detailed instructions and procedures to minimize the risk. · Periodic travel is required Education and Background 1. Bachelor's degree in business, finance, or related field required 2. Minimum of 7 years of continuous operational management experience in a financial institution and 5 years in senior management role. . Credit Union experience a bonus. Multiple years in a Commercial and/or Mortgage lending environment. 3. Strong knowledge of the fundamentals of the financial industry required
$132k-195k yearly est. 36d ago
Human Resources/Training Coordinator
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: The HR/Training Coordinator for the credit union completes clerical duties for the HR/Training Department, including, but not limited to administrative support to employees, assistance with recruiting and onboarding of new employees, processing payroll, coordinating benefits enrollment, COBRA administration when employees leave, out-processing of employees when they terminate, guiding employees through various human resource processes, answering questions about employee-related policies. Training responsibilities include the development of training programs, materials and methods, keeping staff apprised of training requirements and opportunities, and orienting new employees to internal policies. Requirements: Duties and Responsibilities Assists with the positing of positions, internally and externally. Assists with screening and initial interviewing of candidates for suitability. Informing applicants about position details, including working conditions, benefits and duties. Administers the credit union's internal job posting process, including postings, application vetting, communication with successful and unsuccessful applicants. Manage, assign and retrieve the Security Badges/Door Access Cards Receive, distribute and manage the incoming and outgoing mail Sends initial communication to applicants upon completion of initial screening or interviewing processes. Obtains background checks on candidates. Prepares offer letters to new hire selections. Process and follow new employees through the onboarding processes and E-Verify. Administer all benefits to CUA employees including leave time, medical, dental, vision, 401(k), Money Purchase Pension Plan, FSA, EAP, group life and disability insurance, and ancillary benefits such as AFLAC. Tracks ongoing administration of benefits and annual open enrollment. Answers questions from employees as needed. Coordinates with third party vendors that supply payroll, benefits, and other services. Tracks COBRA notifications and ensure compliance. Inputs information on terminated employees into the COBRA system. Coordinates workers compensation events, ensures any employee injured on the job is provided immediate attention and sees a health care provider as soon as possible. Tracks injured employees' recovery process. Performs any file maintenance in the payroll system necessary to ensure accuracy of employment records. Completes new employee onboarding checklists, out-processing checklists, coordinates with employees' managers when bringing on new employees or when employees terminate. Conducts new hire orientation, tracks new employees and their attendance. Maintains active and former employee files, filing necessary documentation when appropriate. Ensures the annual performance review process is conducted timely and completely, inputting salary increases into the system when reviews are complete. Ensures any progressive discipline documentation is completed and uploaded to the employee's file. Assists with the processing of terminations, including communication with other staff. Assists the President/CEO with biennial salary survey and preparation of salary administration program and salary ranges to present to the Board for approval. Processes biweekly payroll and inputs changes into the system as they occur. Uploads monthly pension/401(k) deposits to provider. Participates in the planning for and execution of staff meetings and events. Coordinates the annual update of the Employee Handbook. Coordinates the credit union's participation in social responsibility and community events. Handles external inquiries for verification of employment. Processes garnishments and other legal proceedings against employees as needed. Creation of training schedules for all credit union departments, including mandatory annual training for all staff. Recommends training materials and methods, ordering and communicating in-house and external training curriculum and opportunities. Assists with the development of departmental training programs, and training new hires on the essentials of the Employee Handbook. Consistently maintains the privacy and confidentiality of all information to which he/she is given access, protecting the assets or the organization, acting ethically and with integrity, reporting any non-compliance concerns, and aligning with CUA's policies and procedures. · Serves as a Backup with Collecting reports and prepares the Board packet for distribution prior to the Board meeting. · Serves as a back-up in handling the logistics for Board, Committee and Staff meetings and for staff on special occasions. · Severs as a back-up for coordinating and planning Annual Meeting, Strategic Visionary Planning Conference, and other meetings or events. · Perform specialized or confidential administrative duties, including researching data and preparing reports as needed. · Serves as a back-up in coordinating the annual Board election process, including distribution of membership packets to new Board members, including CUA By-laws, policies, duties and responsibilities. Other duties as communicated by the President/CEO. QUALIFICATIONS EDUCATION: Minimum of an associate degree in an HR related field. SPHR and SHRM membership or certification a plus. Working understanding of human resource principles, practices and procedures. OTHER: Three to five years or more of HR work, preferably within a credit union or bank. Energetic and enthusiastic team builder within staff. Excellent written and oral communication skills.
$39k-47k yearly est. 9d ago
FULL-TIME TELLER
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: This position will be responsible for performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. With a minimum of 2 years' experience, this position will report to the Teller Supervisor. Previous teller/cash handling experience required. 10-key calculator and light typing skills. Professional appearance, good interpersonal skills, fast and efficient work habits, mature judgment, willing to learn new tasks and accept changes and new responsibilities. Requirements: § Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing. § Verify and process, under dual control, night drop, mail, and ATM deposits and transactions. § Sell credit union monetary instruments. § Provide members with the forms necessary to transact business at the credit union. § Examine checks for endorsements and negotiability. § Provide members with proper receipts for transactions. § Cross-sell all credit union products and services. § Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP. § Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property. § Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance. § Receive and route member account information to proper department(s). § Assist members in opening new accounts, other service requests when possible. § File member correspondence, loan folders, new member folders, signature cards, etc. and maintain signature card and other documents on ongoing basis. § Provide routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, loan interest rates, current savings/certificate rates, office hours and telephone numbers. § Provide members with account status, including current balances and loan pay-off amounts. § Assist other staff with balancing, filing, opening/closing, vault, ATM/Night Deposit, coin machine, to ensure smooth, timely operations and member service. § Assist members waiting for member service as needed. Assist in any area as directed by the Branch Manager or Service Leader
$28k-34k yearly est. 22d ago
Contact Center Associate
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description The Contact Center Associate serves as a primary point of contact for Credit Union of Atlanta members via telephone, email, and fax. This role is responsible for providing exceptional service, addressing member needs, supporting account and loan inquiries, and identifying opportunities to cross-sell products and services. The Contact Center Associate is a key ambassador of our brand and is expected to uphold the values and behaviors aligned with our “Beacon of Excellence” and ensure a superior Total Member Experience. Requirements PRIMARY RESPONSIBILITIES: Respond to member inquiries through phone, email, and fax, providing information on accounts, loans, products, and services. Verify the identity of each caller to maintain member security and confidentiality. Accurately document all interactions and account activities during each member contact. Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance. Open and close accounts and initiate membership and loan applications via telephone. Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies. Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay. Set up and troubleshoot home banking and online bill payment services. Process loan payments, account deposits, withdrawals, and temporary checks as needed. Transfer calls to appropriate departments when further assistance is required. Actively identify and recommend products or services that meet members' financial needs. Consistently deliver a professional, courteous, and member-focused experience Qualifications & Skills Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask in a fast-paced, contact center environment Detail-oriented with strong organizational skills Proficiency with digital banking platforms and standard office software Commitment to delivering outstanding member service Excell is a plus Cultural Expectations Demonstrate the Credit Union of Atlanta's “Beacon of Excellence” behaviors Promote a positive team environment and collaborative workplace culture Ensure every member interaction reflects our commitment to the Total Member Experience Knowledge and Skills: · Good interpersonal skills · Computer skills, (MS Word or Word Perfect, Excel). · Organization and problem-solving skills · Time Management skills, and the ability to meet deadlines. · Ability to work independently without direct supervision · Self-directed with excellent judgment · Strong written and verbal skills Physical and other job requirements: · Flexible hours and some Saturdays · Light lifting · Georgia License required · Notary Eligibility required
$30k-36k yearly est. 55d ago
Contact Center Manager
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description Job Function Under general supervision and in accordance with established policies, procedures state and federal laws and regulations, the Contact Center Manager is responsible for members' first impression of Credit union Of Atlanta (“the Credit Union”). All candidates must have a proven record of leadership, attainment of goals and adherence to the highest possible standards. Assist the Credit Union of Atlanta in achieving its vision to become the preferred financial provider for all members. This is achieved by providing and ensuring outstanding service to both internal and external members that meets the service promises and standards of the Credit Union of Atlanta. The Contact Center Manager will be required to safeguard Member information and the Credit Union's vital records in a manner commensurate with sensitivity of the information and in compliance with laws, regulations and the Credit Union's information security policies, standards and procedures. Under general supervision, but in compliance with established policies and procedures performs a broad variety of duties as assigned by Senior Management. The Contact Center Manager will embrace and promote the Credit Union of Atlanta's culture to making sure that our members receive the “Total Member Experience” at all timer. Supports, encourage and embrace the Credit Union. · Requirements Duties and Responsibilities · Oversees the daily activities of contact center personnel. Coordinate contact center activities to achieve desired volume according to the business plan. Plans, schedules, supervises, and evaluates contact center work flow and staffing. · Responsible for contact center operations and success, achieving department goals, motivating, mentoring and leading employees, and operating within the Credit Union's budget plan. · Hires, trains, coaches and mentor staff. Responsible for advancement and disciplinary matters of staff when necessary (with input from Senior Management) · Writes, approves and reviews staff performance evaluations with input from Senior Management. · Provides product, service, account, and fee information to current and prospective members. · Assure that workstations are adequately staffed and that employees are trained to service the membership on all credit union products and services · Maintain the smooth operation of the telephone system, ensuring that calls are coming in correctly and answered in a timely manner · Establish, communicate and maintain contact center metrics and service levels to staff. · Generate, monitor, review and analyze phone system report result and implement changes as needed. · Coordinate the changing of extensions, new extensions or phone lines, and maintenance of voice mail accounts for the credit union. · Responsible for the management and maintenance of the credit union's auto-attendant software. · Monitor calls for professionalism, accuracy, and content. · Research and solve complex member questions, problems, and/or complaints concerning credit union accounts that are escalated by contact center representatives · Train or assist in the training of contact center representatives with cross-selling skills to promote credit union products and services as appropriate. · Consistently maintain and improve contact center representative skills and knowledge for efficient service delivery and follow-up, telephone etiquette, and high quality member service. · Ensure the confidentiality of all credit union member- and employee-related business · Assist with opening new membership account applications submitted via the website through our Kasasa Leads, and (EMA) Enhanced Membership Application system · Assist with processing new loan applications submitted via the website through our SYMAPP and (ELA) Enhanced Loan Application system · Ensure compliance with Bank Secrecy Act and all related laws, rules and regulations · Provide backup support to contact center representatives as needed. · Recommends credit union products, services and promotions that best meet members' financial needs in support of credit union and branch cross-selling initiatives. · Leads, motivates, trains, coaches and cultivates cross-selling skills of contact center representatives. · Engages in business development efforts to support organizational goals with regard to revenue generation and loan and deposit growth. Business development activities will include travel and representation at outside and/or after-hours business functions. · Responsible for contact center goals in support of and organizational strategic objectives and goals. Guides staff in developing action plans to reach stated goals. · Performs non cash teller and member service inquiries, transactions and account maintenance accurately and in accordance with established policies, procedures and performance standards. · May serve as backup to Retail Branch Administrator. · Provides excellent member service, in person by phone and in all written or electronic correspondence. · Handles all contact center matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved. · Maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to credit union operations. · Responsible for maintaining knowledge and understanding current trends, laws, issues and best practices affecting area of expertise. · Attends meetings, conferences, courses and workshop that will increase professional knowledge and be otherwise beneficial to the Credit Union. This includes but not limited to BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program. · Complies with applicable policies, procedures and state and federal laws and regulations. · Responsible for writing and providing input on contact center and operations procedures and policies with input from Senior Management. · Cultivates strong working relationships and builds trust among peers and team members. · Conduct monthly documented staff meetings and coaching sessions with individual team members. · Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion. · Is security conscious, takes pride in contact center interior and exterior appearance and keeps work areas neat and clean. · Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times. · Participates in job-related training and employee and departmental meetings as required. · Assists and sometimes acts as project leader in special projects, policy and procedure updates. Education and Qualifications High school diploma or equivalent is required. Minimum of 3-4 years of contact center management experience, lending/underwriting, experience a plus. A two-year degree in a business related field, from an accredited university is preferred but not required. Only applicants with recent financial institution experience will be considered; Credit Union experience is a plus. Prior work experience with plastic cards, online banking, Sharedrafts/ACH (debit/ATM) cards, IRA. Bank/Credit Union experience preferred. Will consider equivalent combination of education, skills, qualifications and experience. All applicants must have a clean criminal background and credit check. Required Skills · Excellent people/interpersonal, verbal and written communication skills, mature judgment, professionalism, team building and problem/conflict resolution skills, and adherence to confidentiality are critical. · Excellent attention to detail; organizational, prioritization and time management skills. · Knowledge and understanding of regulatory compliance · Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing, CRT, 10-key calculator and general office equipment. Use of computer equipment requires repetitive key strokes and manual dexterity. · Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch. · Must be able to see, hear and use a telephone and read, write, speak and type English fluently. (Bilingual skills are helpful but not required.) · Represent the credit union to members in a courteous and professional manner-with a “can-do” attitude, and provide prompt, efficient and accurate service in the processing of transactions.
$38k-46k yearly est. 36d ago
Consumer Loan Underwriter
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description The Consumer Loan Underwriter is responsible for creating an exceptional lending experience by providing appropriate decisions on all consumer loan requests including auto loans, motorcycle loans, recreational vehicle loans, boat loans, HELOCs and unsecured loans in a timely and accurate manner. S/he works with members and staff from all channels, including branch and third-party vendors and agencies, to review submitted applications and maintain funded loans for suitability to the Credit Union of Atlanta's lending policies and goals. S/he also adheres to established loan policies, policies, laws, and regulations while demonstrating unwavering commitment to Credit Union of Atlanta's mission, vision and values. PRIMARY RESPONSIBILITIES: 1. Processes and underwrites consumer loans, including personal, auto, home, credit card in accordance with Credit Union policy. 2. Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations 3. Analyzes applicant credit data, financial status, financial statements, and property evaluation to determine the degree of risk involved in extending credit or lending money. 4. Approves consumer loans within authorized limits and communicates decisions to branch personnel and/or member; recommends approval or denial for those greater than authorized limits. 5. Manage auto decisioning queues and processes. 6. Prepare, process, and investigate applications and UCCs for title and lien perfection. 7. Prepare and process deed cancellations, subordinations, and vehicle lien releases. 8. Prepare and process loan payoffs and letters of guarantee for members, insurance companies, and service providers. 9. Evaluates member records and approves payment plans based on earnings, savings data, payment history and overall credit activity. 10. Review and audit consumer and participation loans for quality control and certification (accurate interest rate, required signatures, proper documentation, HYLS, underwriting guidelines, etc.). 11. Ensures loan decisions are timely, complete and in accordance to policy and requirements set out in regulation. 12. Prepares loan documents for committee meetings, audits, examinations, or when otherwise requested. 13. Recommends policy and procedure changes to Retail Credit Administrator. 14. Attains proficiency in pipeline management with an emphasis on organizational and multi-tasking skills. 15. Serves as a resource on consumer products/services of the Credit Union; respond to internal and external loan-related member questions & research; may provide guidance on consumer lending practices, loan policies and procedures. 16. Open and manage support cases for core processing system. 17. Assist with the development, implementation, and management of loan products and services. 18. Ability to interpret a variety of instructions furnished in written form, including but not limited to Loan Policy and Procedural Manuals, Regulation Z, Fair Credit Reporting Act, Equal Credit Opportunity Act, Fair Lending Laws, and UCC. 19. Work together with all areas of lending including origination, consumer lending, business services and special accounts to ensure an efficient, effective team-based function. 20. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance. 21. Respond to all internal and external voicemails and emails in a timely manner, not to exceed end of day timeframe. 22. Notate all contact and attempts to contact on members' accounts. 23. Perform account research for resolution of member questions and/or concerns. 24. Represent the credit union to members in a courteous and professional manner, and provide prompt, efficient and accurate service in the processing of transactions. 25. Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution. 26. Assist Financial Service Officers when needed. 27. Assist in all other areas as needed. Requirements Minimum Education and Experience: · Associate's degree (A. A.) or equivalent from two-year college or technical school; Bachelor's preferred. A combination of education and related work experience may substitute for education. · Five years of loan origination and/or underwriting experience in · One year of mortgage origination, underwriting, or processing experience · Title and Lien Perfection (Vintek, DDS, Department of Revenue) · Commercial lending (some experience preferred) Knowledge and Skills: · Good interpersonal skills · Computer skills, (MS Word, Excel, Text Files, Adobe) · LOS Management (Symitar/Episys preferred) · Organization and problem-solving skills · Time Management skills, and the ability to meet deadlines. · Ability to work independently without direct supervision · Self-directed with excellent judgment · Strong written and verbal skills Physical and other job requirements: · Flexible hours and some Saturdays · Light lifting · Drivers License required · NMLS and Credit Life Insurance eligibility
$35k-43k yearly est. 60d+ ago
Contact Center Associate
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: The Contact Center Associate serves as a primary point of contact for Credit Union of Atlanta members via telephone, email, and fax. This role is responsible for providing exceptional service, addressing member needs, supporting account and loan inquiries, and identifying opportunities to cross-sell products and services. The Contact Center Associate is a key ambassador of our brand and is expected to uphold the values and behaviors aligned with our “Beacon of Excellence” and ensure a superior Total Member Experience. Requirements: PRIMARY RESPONSIBILITIES: Respond to member inquiries through phone, email, and fax, providing information on accounts, loans, products, and services. Verify the identity of each caller to maintain member security and confidentiality. Accurately document all interactions and account activities during each member contact. Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance. Open and close accounts and initiate membership and loan applications via telephone. Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies. Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay. Set up and troubleshoot home banking and online bill payment services. Process loan payments, account deposits, withdrawals, and temporary checks as needed. Transfer calls to appropriate departments when further assistance is required. Actively identify and recommend products or services that meet members' financial needs. Consistently deliver a professional, courteous, and member-focused experience Qualifications & Skills Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask in a fast-paced, contact center environment Detail-oriented with strong organizational skills Proficiency with digital banking platforms and standard office software Commitment to delivering outstanding member service Excell is a plus Cultural Expectations Demonstrate the Credit Union of Atlanta's “Beacon of Excellence” behaviors Promote a positive team environment and collaborative workplace culture Ensure every member interaction reflects our commitment to the Total Member Experience Knowledge and Skills: · Good interpersonal skills · Computer skills, (MS Word or Word Perfect, Excel). · Organization and problem-solving skills · Time Management skills, and the ability to meet deadlines. · Ability to work independently without direct supervision · Self-directed with excellent judgment · Strong written and verbal skills Physical and other job requirements: · Flexible hours and some Saturdays · Light lifting · Georgia License required · Notary Eligibility required
$25k-29k yearly est. 24d ago
Financial Center Manager
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description Job Function Under general supervision and in accordance with established policies, procedures state and federal laws and regulations, the Financial Center Manager' is responsible for members' first impression of Credit Union Of Atlanta (“the Credit Union”). All candidates must have a proven record of leadership, attainment of goals and adherence to the highest possible standards. Assist the Credit Union of Atlanta in achieving its vision and mission to become the preferred financial provider for all members. This is achieved by providing and ensuring outstanding service to both internal and external members that meets the service promises and standards of the Credit Union of Atlanta. The Financial Center Manager will be required to safeguard member information and the Credit Union's vital records in a manner commensurate with sensitivity of the information and in compliance with laws, regulations and the Credit Union's information security policies, standards and procedures. Under general supervision, but in compliance with established policies and procedures performs a broad variety of duties as assigned by the Chief Operating Officer. The Financial Center Manager will embrace and promote the Credit Union of Atlanta's culture in making sure that our members receive the “Beacon of Excellence” at all times. Requirements Duties and Responsibilities · Responsible for day-to-day branch operations and successes, achieving branch goals, motivating, mentoring and leading branch employees, and operating within the Credit Union's budget plan. · Hire, coach and mentor staff. · Responsible for advancement and disciplinary matters of staff when necessary (with input from the DOO.) · Responsible for supervising and training of teller, member service and loan personnel. · Guides Operations staff in providing quality service to members in the areas of account transactions, new accounts, loan applications, and solving problems within established policies and guidelines. · Responsible for maintaining and monitoring the ATM operations of the credit union, including… monitoring up- and down-time, cash replenishments, repairs; serving as liaison with the outsourced support vendor(s) (ATM driver, cash provider, maintenance and security). · Complies with applicable policies, procedures and state and federal laws and regulations. · Writes, approves and reviews staff performance evaluations with input from Director of Operation. · Provides product, service, account, and fee information to current and prospective members. · Develops and promotes culture that actively cross-sell products and services within the confines of the credit union sales culture. · Leads, motivates, trains, coaches and cultivates cross-selling skills of their staff members. · Recommends and encourages staff to recommend credit union products, services and promotions that best meet members' financial needs in support of credit union and branch cross-selling initiatives. · Monitor and track sales by subordinates to ensure profitable and sound business practices for the credit union, a high quality of service for members, and training/assistance needs for employees to maximize opportunities to sell products/services. · Performs all teller, member service transactions, opens accounts and processes loans, seeks to ensure efficient handling of member needs, responds to member inquiries and resolves complex service issues · Is a Subject matter Expert for all teller, member service and lending products, processes policies and procedures. · Oversees Retail Operations in absence of Director of Operations. · Engages in business development efforts to support branch and organizational goals with regards to revenue generation and loan and deposit growth. Business development activities will include travel and representation at outside and/or after-hours business functions. · Responsible for branch goals in support of and organizational strategic objectives and goals. Guides staff in developing action plans to reach stated goals. · Is security conscious, takes pride in branch interior and exterior appearance and keeps work areas neat and clean. · Keep senior management fully informed on the conditions and operations of assigned areas, and aware of all important factors influencing them to include but not limited to branch facilities and security. · Performs teller and member service and loan inquiries and account maintenance accurately and in accordance with established policies, procedures and performance standards. · May serve as backup to Financial Services Officer, Service Leader and/or Teller Supervisor. · Provides excellent member service, in person by phone and in all written or electronic correspondence. · Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved. · Maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to credit union operations. · Responsible for maintaining knowledge and understanding current trends, laws, issues and best practices affecting area of expertise. · Attends meetings, and courses that will increase professional knowledge and be otherwise beneficial to the Credit Union. This includes but not limited to BSA/AML Compliance Training and understanding employee's role in maintaining an effective BSA/AML compliance program, and completing Elder Abuse, and Reg Flag Training. · Responsible for providing input on Branch operations procedures and policies. · Demonstrates a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act. Office of Foreign Assets & Control, Anti-Money Laundering, and other confidential information laws and regulations. Bank Bribery Act, Equal Credit Opportunity Act, Truth-in-Lending Act, Truth-in-Savings Act, SAFE Act, and the Fair Credit Reporting Act. · Participate in response to exam and audit concerns and assist with the corrective action of all related compliance deficiencies or violations. · Cultivates strong working relationships and builds trust among team members. · Conduct weekly and /or monthly documented staff meetings and one on one coaching and development sessions with individual team members. · Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion. · Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times. · Ability to develop, track and monitor metrics across retail operations divisions, refining strategy as appropriate. · Participates in job-related training and employee and departmental meetings, as required. · Assists and sometimes acts as project leader in special projects, policy and procedure updates. · Totally embrace, support and project the credits union's, Vision, Mission and Culture to include the Thrilling 30 and encourages staff to do the same. · Creates high performing teams that drive credit union goals. · Assist in any area as directed by the President/CEO or Director of Operations to include credit union compliance issues and writing procedures and policies. Education and Qualifications Bachelor's degree in a business-related field is preferred from an accredited university. High school diploma is required. Minimum of 5-7 years of branch operations, lending/underwriting, supervisory experience. Minimum 6 months Cash handling/teller experience is required. Only applicants with recent financial institution experience will be considered; Credit Union experience is a plus. Will consider equivalent combination of education, skills, qualifications and experience. All applicants must have a clean criminal background and credit check. Required Skills · Excellent people/interpersonal, verbal and written communication skills, mature judgment, professionalism, team building and problem/conflict resolution skills, and adherence to confidentiality are critical. · Excellent attention to detail; organizational, prioritization and time management skills. · Knowledge and understanding of regulatory compliance. · Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing, CRT, 10-key calculator, and general office equipment. Cash counting and use of computer equipment requires repetitive keystrokes and manual dexterity. · Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch. · Excellent time management skills: ability to achieve deadlines while accurately and efficiently managing multiple priorities/tasks simultaneously in a fast-paced environment · Must be able to see, hear and use a telephone and read, write, speak and type English fluently. (Bilingual skills are helpful but not required.) · Represent the credit union to members in a courteous and professional manner-with a “can-do” attitude, and provide prompt, efficient and accurate service in the processing of transactions. · Able to hold staff accountable for their results. · Able to make decisions in complex environments and situations. · Must be able to work under pressure of time deadlines. · Ability to always present a professional appearance and demeanor and hold others to this standard.
$32k-37k yearly est. 15d ago
Loan Processor
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description The primary function of the Loan Processor is to ensure the timely and accurate funding of all loans originated by our loan officers while also performing a variety of support duties related to the lending function within the Credit Union. Requirements Duties and Responsibilities: § Gather and prepare necessary documents to fund approved loans within set time standards. § Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations § Prepare and submit documents for new and existing Visa credit cards § Prepare and process loan payoffs and Letters of Guarantee § Assist members and employees with basic questions regarding lending services. § Prepare adverse action and subsequent action forms as needed § Cross-sell auxiliary loan products including, but not limited to, GAP, Extended Warranty, Credit Life, and Credit Disability insurance § Cross-sell credit union services § Assist with Member Services when needed § Assist in all other areas as needed QUALIFICATIONS: EDUCATION: High School graduate; some secondary education preferable. OTHER: Good interpersonal skills. Some Computer skills, (MS Word or Word Perfect, Excel, Outlook). Organization and problem-solving skills Time Management skills and the ability to meet deadlines Positive attitude CERTIFICATIONS, LICENSES, REGISTRATIONS: Must be able to obtain Credit Insurance and NMLS licenses.
$31k-37k yearly est. 60d+ ago
Financial Service Officer (Consumer Loan Officer)
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description Financial Services Officer (Consumer Loan Officer) Financial Services Officer (Consumer Loan) Prepared By: Debra Collins Department: Branch Administration Approved By Debra Collins Supervisor: Retail Branch Administrator EEOC : FLSA status: Full-Time Non-Exempt Salary Range: Pending Plus Production and Sales Incentives Job Function: Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts, assisting members with account research to resolve discrepancies, and cross-selling ancillary deposit products and services such as debit cards, digital banking services, and identity theft products. Receives, reviews, interviews and processes applications for consumer, home equity and credit card loans and lines of credit. Gathers background information and analyzes loan applicants' credit histories. Prequalifies applicants based on loan policy requirements. Submits applications to underwriting for approval, denial or counter-offer. Cross-sells ancillary loan products such as credit insurance, GAP and Extended Warranty policies. The Financial Services Officer will embrace and promote the Credit Union of Atlanta's culture and Thrilling Thirty behaviors to ensure that our members receive the “Total Member Experience” at all times. Duties and Responsibilities: Presents and explains Credit Union products and services to members. Performs daily member services, such as opening and closing accounts, and account research. Identifies, recommends and promotes products and services in order to build a financial relationship in alignment with the Credit Union's business strategy. Counsels members regarding money management and financial matters. Resolves member account discrepancies by performing file maintenance and account changes as needed. Demonstrates awareness of Credit Union and branch goals. Recommends appropriate products and services to meet or exceed these goals, including GAP, Warranty and Credit Life and Disability Insurance for loan products. Interviews and assists members with the loan application process to ensure completeness of information. Evaluates loan application by gathering background information on loan applicants, verifies employment and income, obtains credit bureau reports, verifies existing debts, estimates and recommends monthly payments for any outstanding debts not listed and adds into calculation for debt ratios, completes HYLS scoring model for each application required, determines collateral needs and value of collateral, recommends loans for approval. Determines collateral needs and payment plans for members applying for loans. Notifies applicants of loan decisions by phone within one hour and requests additional information if required. Explains reasons for denial or counter-offer and explores options for members who are denied or countered. Processes applications from the online queue and prepares them for submission to underwriting. Coordinates loan closings between the member and the Loan Processor. Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union's loan quality standards. Responsible for meeting production and other sales goals on a monthly basis. Complete loan documents and disburse funds when required. Provides financial counseling to members as needed. Ensures that lending activities are conducted in accordance with established Credit Union policies and procedures, and are legally compliant. Identifies fraudulent activity to prevent potential loss. Participates in weekly financial services review meetings. Maintains orderly loan files with supporting documents, including scanning required documents into the system regularly. Demonstrates a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act. Office of Foreign Assets & Control, Anti-Money Laundering, Gramm-Leach-Bliley and other confidential information laws and regulations, Bank Bribery Act, Equal Credit Opportunity Act, Truth-in-Lending Act, Truth-in-Savings Act, SAFE Act, and the Fair Credit Reporting Act. Responsible for projecting and maintaining the Credit Union's professional reputation with members by adhering to professional standards of conduct as enumerated in the Employee Handbook. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's mission and vision statements, its core values and performance standards · Provide positive and timely responses to members' and fellow employees' questions and requests Monitor and work application queues daily, notating follow-up calls and emails in the system notes. Assist in any area as directed by the Retail Branch Administrator. Qualifications: Abilities: Strong sales and service skills. “Can-do” attitude. Excellent telephone skills. Effective written and oral communication skills. Positive, pleasant telephone voice. Fast efficient work habits. PC and math skills. Willing to learn new tasks, and accept changes and new responsibilities. Knowledge/ Education: High school diploma or equivalent. Knowledge of CUA products, services, policies, and procedures. Knowledge of CUA loan products, policies and procedures. Experience: At least 1-year of teller or customer service-related experience. Prior Member Service and banking experience or training preferred. OTHER: Dedicated and willing to give 110%, to get the job done Good interpersonal skills Follow-up skills are imperative Good sales skills A sense of urgency to book high quality loans Some Computer skills, (MS Word, Excel, other) Organization and problem-solving skills Time Management skills, and the ability to meet deadlines Excellent written and oral communication skills Flexible hours and some Saturdays Requirements Financial Services Officer Position Title: Financial Services Officer Prepared By: Debra Collins Date: 07-07-2020 Department: Branch Administration Approved By Debra Collins Supervisor: Retail Branch Administrator EEOC : FLSA status: Full-Time Non-Exempt Salary Range: Pending Plus Production and Sales Incentives Job Function: Responsible for performing a broad variety of member services such as opening and closing accounts, renewing certificate accounts, assisting members with account research to resolve discrepancies, and cross-selling ancillary deposit products and services such as debit cards, digital banking services, and identity theft products. Receives, reviews, interviews and processes applications for consumer, home equity and credit card loans and lines of credit. Gathers background information and analyzes loan applicants' credit histories. Prequalifies applicants based on loan policy requirements. Submits applications to underwriting for approval, denial or counter-offer. Cross-sells ancillary loan products such as credit insurance, GAP and Extended Warranty policies. The Financial Services Officer will embrace and promote the Credit Union of Atlanta's culture and Thrilling Thirty behaviors to ensure that our members receive the “Total Member Experience” at all times. Duties and Responsibilities: Presents and explains Credit Union products and services to members. Performs daily member services, such as opening and closing accounts, and account research. Identifies, recommends and promotes products and services in order to build a financial relationship in alignment with the Credit Union's business strategy. Counsels members regarding money management and financial matters. Resolves member account discrepancies by performing file maintenance and account changes as needed. Demonstrates awareness of Credit Union and branch goals. Recommends appropriate products and services to meet or exceed these goals, including GAP, Warranty and Credit Life and Disability Insurance for loan products. Interviews and assists members with the loan application process to ensure completeness of information. Evaluates loan application by gathering background information on loan applicants, verifies employment and income, obtains credit bureau reports, verifies existing debts, estimates and recommends monthly payments for any outstanding debts not listed and adds into calculation for debt ratios, completes HYLS scoring model for each application required, determines collateral needs and value of collateral, recommends loans for approval. Determines collateral needs and payment plans for members applying for loans. Notifies applicants of loan decisions by phone within one hour and requests additional information if required. Explains reasons for denial or counter-offer and explores options for members who are denied or countered. Processes applications from the online queue and prepares them for submission to underwriting. Coordinates loan closings between the member and the Loan Processor. Ensures that each loan is promptly and properly prepared, documented, processed and disbursed in accordance with the Credit Union's loan quality standards. Responsible for meeting production and other sales goals on a monthly basis. Complete loan documents and disburse funds when required. Provides financial counseling to members as needed. Ensures that lending activities are conducted in accordance with established Credit Union policies and procedures, and are legally compliant. Identifies fraudulent activity to prevent potential loss. Participates in weekly financial services review meetings. Maintains orderly loan files with supporting documents, including scanning required documents into the system regularly. Demonstrates a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act. Office of Foreign Assets & Control, Anti-Money Laundering, Gramm-Leach-Bliley and other confidential information laws and regulations, Bank Bribery Act, Equal Credit Opportunity Act, Truth-in-Lending Act, Truth-in-Savings Act, SAFE Act, and the Fair Credit Reporting Act. Responsible for projecting and maintaining the Credit Union's professional reputation with members by adhering to professional standards of conduct as enumerated in the Employee Handbook. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's mission and vision statements, its core values and performance standards · Provide positive and timely responses to members' and fellow employees' questions and requests Monitor and work application queues daily, notating follow-up calls and emails in the system notes. Assist in any area as directed by the Retail Branch Administrator. Qualifications: Abilities: Strong sales and service skills. “Can-do” attitude. Excellent telephone skills. Effective written and oral communication skills. Positive, pleasant telephone voice. Fast efficient work habits. PC and math skills. Willing to learn new tasks, and accept changes and new responsibilities. Knowledge/ Education: High school diploma or equivalent. Knowledge of CUA products, services, policies, and procedures. Knowledge of CUA loan products, policies and procedures. NMLS license is preferred. Experience: At least 1-year of teller or customer service-related experience. Prior Member Service and banking experience or training preferred. OTHER: Dedicated and willing to give 110%, to get the job done Good interpersonal skills Follow-up skills are imperative Good sales skills A sense of urgency to book high quality loans Some Computer skills, (MS Word, Excel, other) Organization and problem-solving skills Time Management skills, and the ability to meet deadlines Excellent written and oral communication skills Flexible hours and some Saturdays
$30k-36k yearly est. 60d+ ago
Director of Operations
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description The Director of Operations is one who can lead, engage, and develop people; one who can inspire people to perform at their best. This individual must possess a spirit of optimism, hold self and others accountable to service and performance goals, and value both results and relationships. This position will report directly to the President and CEO and shall have oversight responsibility for leading and optimizing Credit Union of Atlanta's operational functions, including lending (consumer, real estate, and commercial), collections, contact center, branch operations, BSA/Compliance, security, systems infrastructure, and delivery channels. This role ensures exceptional service delivery, operational excellence, and regulatory compliance while driving strategic growth and innovation. Requirements Essential Functions and Responsibilities Key Responsibilities · Lead, build, coach, and develop a management team. · Hold all staff accountable to meeting performance and service goals. · Serve as a member of the Senior Management Team, contributing to strategic planning and execution. · Oversee lending, collections, contact center, ATM/shared branch operations, BSA/Compliance, and retail branches. · Ensure asset quality and loan portfolio performance; support product development and ROI analysis. · Lead and coach managers and staff to meet performance and service goals. · Manage vendor relationships, facilities, and security operations. · Ensure compliance with BSA/AML, OFAC, and other regulatory requirements. · Develop and monitor budgets, operational KPIs, and divisional P&L. · Collaborate with Marketing on strategic initiatives and community engagement. · Drive process improvement, cross-functional integration, and service innovation. · Represent the credit union in regulatory, community, and industry settings. Leadership & Strategy · Uphold Credit Union of Atlanta's vision of being “a beacon of excellence” internally (across all operational functions) and externally (in the community). · Define and communicate a clear vision aligned with multi-channel member access strategies. · Build high-performing teams through coaching, mentoring, and career development. · Promote a culture of accountability, cross-selling, and member service excellence. · Analyze market trends and internal data to refine strategy and improve competitiveness. Qualifications · Bachelor's degree in business, finance, or related field required. · Minimum 5 years of financial services experience, including retail operations. · At least 5 years in a senior management role preferred. · Strong knowledge of lending, collections, and operational compliance. · Proven ability to lead change, manage performance, and drive results. Skills & Competencies · Strategic planning, project management, and analytical skills. · Strong communication, interpersonal, and presentation abilities. · Proficiency in Microsoft Office Suite. · Ability to manage multiple priorities in a fast-paced environment. · High integrity, professionalism, and confidentiality. Physical Requirements · Ability to sit for extended periods and use a computer. · Occasional standing, walking, lifting (up to 10 lbs), and travel.
$88k-119k yearly est. 60d+ ago
Collections Assistant
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job Function: Maintain and follow-up with member issues, provide excellent service and support different functions related to Collection Department. To protect the assets of the Credit Union and the credit reputation of the member, when possible. Responsibilities and Duties § Provide excellent Member service. § E-Oscar updates § Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution § Perform daily monitoring and collection of negative accounts and loans, from first date of delinquency through charge off while updating/maintaining all necessary monitoring systems, including Overdraft Privilege. § Generate letters daily as required for the department. § File Lawsuits and maintain follow updates and assignment. § Resolve any collateral or any other insurance issues. § Contact delinquent members by telephone or mail, to discuss their accounts § Update and log activity on accounts through delinquent loan recovery system § Track the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed § Follow up on insurance, collateral and GAP and apply them accordingly. § File bankruptcy claims and follow -up with attorneys on legal action § Develop a clear understanding of Credit Union history, philosophy, organization, By-laws, and operational procedures § Track Deferment, restructure and Modifications and follow up on required documents § Report to collection manager any issues and/or concerns about member dissatisfaction. process insurance claims and payments as needed. § Process payments from bankruptcy trustees and from Collections vendor § Maintain accurate records of all required logs/reports § Properly protect member information and fully abide by all governing rules/regulations § All other duties as assigned by Manager. Requirements QUALIFICATIONS: EDUCATION: High School Graduate SKILLS: Collection experience Accounting experience preferred. Computer skills, Microsoft Word and Excel. Pleasant and neat appearance. Organization and time management skills; ability to meet deadlines. Ability to work independently without direct supervision.
$34k-41k yearly est. 60d+ ago
Human Resources/Training Coordinator
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Full-time Description The HR/Training Coordinator for the credit union completes clerical duties for the HR/Training Department, including, but not limited to administrative support to employees, assistance with recruiting and onboarding of new employees, processing payroll, coordinating benefits enrollment, COBRA administration when employees leave, out-processing of employees when they terminate, guiding employees through various human resource processes, answering questions about employee-related policies. Training responsibilities include the development of training programs, materials and methods, keeping staff apprised of training requirements and opportunities, and orienting new employees to internal policies. Requirements Duties and Responsibilities Assists with the positing of positions, internally and externally. Assists with screening and initial interviewing of candidates for suitability. Informing applicants about position details, including working conditions, benefits and duties. Administers the credit union's internal job posting process, including postings, application vetting, communication with successful and unsuccessful applicants. Manage, assign and retrieve the Security Badges/Door Access Cards Receive, distribute and manage the incoming and outgoing mail Sends initial communication to applicants upon completion of initial screening or interviewing processes. Obtains background checks on candidates. Prepares offer letters to new hire selections. Process and follow new employees through the onboarding processes and E-Verify. Administer all benefits to CUA employees including leave time, medical, dental, vision, 401(k), Money Purchase Pension Plan, FSA, EAP, group life and disability insurance, and ancillary benefits such as AFLAC. Tracks ongoing administration of benefits and annual open enrollment. Answers questions from employees as needed. Coordinates with third party vendors that supply payroll, benefits, and other services. Tracks COBRA notifications and ensure compliance. Inputs information on terminated employees into the COBRA system. Coordinates workers compensation events, ensures any employee injured on the job is provided immediate attention and sees a health care provider as soon as possible. Tracks injured employees' recovery process. Performs any file maintenance in the payroll system necessary to ensure accuracy of employment records. Completes new employee onboarding checklists, out-processing checklists, coordinates with employees' managers when bringing on new employees or when employees terminate. Conducts new hire orientation, tracks new employees and their attendance. Maintains active and former employee files, filing necessary documentation when appropriate. Ensures the annual performance review process is conducted timely and completely, inputting salary increases into the system when reviews are complete. Ensures any progressive discipline documentation is completed and uploaded to the employee's file. Assists with the processing of terminations, including communication with other staff. Assists the President/CEO with biennial salary survey and preparation of salary administration program and salary ranges to present to the Board for approval. Processes biweekly payroll and inputs changes into the system as they occur. Uploads monthly pension/401(k) deposits to provider. Participates in the planning for and execution of staff meetings and events. Coordinates the annual update of the Employee Handbook. Coordinates the credit union's participation in social responsibility and community events. Handles external inquiries for verification of employment. Processes garnishments and other legal proceedings against employees as needed. Creation of training schedules for all credit union departments, including mandatory annual training for all staff. Recommends training materials and methods, ordering and communicating in-house and external training curriculum and opportunities. Assists with the development of departmental training programs, and training new hires on the essentials of the Employee Handbook. Consistently maintains the privacy and confidentiality of all information to which he/she is given access, protecting the assets or the organization, acting ethically and with integrity, reporting any non-compliance concerns, and aligning with CUA's policies and procedures. · Serves as a Backup with Collecting reports and prepares the Board packet for distribution prior to the Board meeting. · Serves as a back-up in handling the logistics for Board, Committee and Staff meetings and for staff on special occasions. · Severs as a back-up for coordinating and planning Annual Meeting, Strategic Visionary Planning Conference, and other meetings or events. · Perform specialized or confidential administrative duties, including researching data and preparing reports as needed. · Serves as a back-up in coordinating the annual Board election process, including distribution of membership packets to new Board members, including CUA By-laws, policies, duties and responsibilities. Other duties as communicated by the President/CEO. QUALIFICATIONS EDUCATION: Minimum of an associate degree in an HR related field. SPHR and SHRM membership or certification a plus. Working understanding of human resource principles, practices and procedures. OTHER: Three to five years or more of HR work, preferably within a credit union or bank. Energetic and enthusiastic team builder within staff. Excellent written and oral communication skills.
$39k-47k yearly est. 41d ago
Consumer Loan Underwriter
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: The Consumer Loan Underwriter is responsible for creating an exceptional lending experience by providing appropriate decisions on all consumer loan requests including auto loans, motorcycle loans, recreational vehicle loans, boat loans, HELOCs and unsecured loans in a timely and accurate manner. S/he works with members and staff from all channels, including branch and third-party vendors and agencies, to review submitted applications and maintain funded loans for suitability to the Credit Union of Atlanta's lending policies and goals. S/he also adheres to established loan policies, policies, laws, and regulations while demonstrating unwavering commitment to Credit Union of Atlanta's mission, vision and values. PRIMARY RESPONSIBILITIES: 1. Processes and underwrites consumer loans, including personal, auto, home, credit card in accordance with Credit Union policy. 2. Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations 3. Analyzes applicant credit data, financial status, financial statements, and property evaluation to determine the degree of risk involved in extending credit or lending money. 4. Approves consumer loans within authorized limits and communicates decisions to branch personnel and/or member; recommends approval or denial for those greater than authorized limits. 5. Manage auto decisioning queues and processes. 6. Prepare, process, and investigate applications and UCCs for title and lien perfection. 7. Prepare and process deed cancellations, subordinations, and vehicle lien releases. 8. Prepare and process loan payoffs and letters of guarantee for members, insurance companies, and service providers. 9. Evaluates member records and approves payment plans based on earnings, savings data, payment history and overall credit activity. 10. Review and audit consumer and participation loans for quality control and certification (accurate interest rate, required signatures, proper documentation, HYLS, underwriting guidelines, etc.). 11. Ensures loan decisions are timely, complete and in accordance to policy and requirements set out in regulation. 12. Prepares loan documents for committee meetings, audits, examinations, or when otherwise requested. 13. Recommends policy and procedure changes to Retail Credit Administrator. 14. Attains proficiency in pipeline management with an emphasis on organizational and multi-tasking skills. 15. Serves as a resource on consumer products/services of the Credit Union; respond to internal and external loan-related member questions & research; may provide guidance on consumer lending practices, loan policies and procedures. 16. Open and manage support cases for core processing system. 17. Assist with the development, implementation, and management of loan products and services. 18. Ability to interpret a variety of instructions furnished in written form, including but not limited to Loan Policy and Procedural Manuals, Regulation Z, Fair Credit Reporting Act, Equal Credit Opportunity Act, Fair Lending Laws, and UCC. 19. Work together with all areas of lending including origination, consumer lending, business services and special accounts to ensure an efficient, effective team-based function. 20. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance. 21. Respond to all internal and external voicemails and emails in a timely manner, not to exceed end of day timeframe. 22. Notate all contact and attempts to contact on members' accounts. 23. Perform account research for resolution of member questions and/or concerns. 24. Represent the credit union to members in a courteous and professional manner, and provide prompt, efficient and accurate service in the processing of transactions. 25. Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution. 26. Assist Financial Service Officers when needed. 27. Assist in all other areas as needed. Requirements: Minimum Education and Experience: · Associate's degree (A. A.) or equivalent from two-year college or technical school; Bachelor's preferred. A combination of education and related work experience may substitute for education. · Five years of loan origination and/or underwriting experience in · One year of mortgage origination, underwriting, or processing experience · Title and Lien Perfection (Vintek, DDS, Department of Revenue) · Commercial lending (some experience preferred) Knowledge and Skills: · Good interpersonal skills · Computer skills, (MS Word, Excel, Text Files, Adobe) · LOS Management (Symitar/Episys preferred) · Organization and problem-solving skills · Time Management skills, and the ability to meet deadlines. · Ability to work independently without direct supervision · Self-directed with excellent judgment · Strong written and verbal skills Physical and other job requirements: · Flexible hours and some Saturdays · Light lifting · Drivers License required · NMLS and Credit Life Insurance eligibility
$35k-43k yearly est. 19d ago
Contact Center Manager
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: Job Function Under general supervision and in accordance with established policies, procedures state and federal laws and regulations, the Contact Center Manager is responsible for members' first impression of Credit union Of Atlanta (“the Credit Union”). All candidates must have a proven record of leadership, attainment of goals and adherence to the highest possible standards. Assist the Credit Union of Atlanta in achieving its vision to become the preferred financial provider for all members. This is achieved by providing and ensuring outstanding service to both internal and external members that meets the service promises and standards of the Credit Union of Atlanta. The Contact Center Manager will be required to safeguard Member information and the Credit Union's vital records in a manner commensurate with sensitivity of the information and in compliance with laws, regulations and the Credit Union's information security policies, standards and procedures. Under general supervision, but in compliance with established policies and procedures performs a broad variety of duties as assigned by Senior Management. The Contact Center Manager will embrace and promote the Credit Union of Atlanta's culture to making sure that our members receive the “Total Member Experience” at all timer. Supports, encourage and embrace the Credit Union. · Requirements: Duties and Responsibilities · Oversees the daily activities of contact center personnel. Coordinate contact center activities to achieve desired volume according to the business plan. Plans, schedules, supervises, and evaluates contact center work flow and staffing. · Responsible for contact center operations and success, achieving department goals, motivating, mentoring and leading employees, and operating within the Credit Union's budget plan. · Hires, trains, coaches and mentor staff. Responsible for advancement and disciplinary matters of staff when necessary (with input from Senior Management) · Writes, approves and reviews staff performance evaluations with input from Senior Management. · Provides product, service, account, and fee information to current and prospective members. · Assure that workstations are adequately staffed and that employees are trained to service the membership on all credit union products and services · Maintain the smooth operation of the telephone system, ensuring that calls are coming in correctly and answered in a timely manner · Establish, communicate and maintain contact center metrics and service levels to staff. · Generate, monitor, review and analyze phone system report result and implement changes as needed. · Coordinate the changing of extensions, new extensions or phone lines, and maintenance of voice mail accounts for the credit union. · Responsible for the management and maintenance of the credit union's auto-attendant software. · Monitor calls for professionalism, accuracy, and content. · Research and solve complex member questions, problems, and/or complaints concerning credit union accounts that are escalated by contact center representatives · Train or assist in the training of contact center representatives with cross-selling skills to promote credit union products and services as appropriate. · Consistently maintain and improve contact center representative skills and knowledge for efficient service delivery and follow-up, telephone etiquette, and high quality member service. · Ensure the confidentiality of all credit union member- and employee-related business · Assist with opening new membership account applications submitted via the website through our Kasasa Leads, and (EMA) Enhanced Membership Application system · Assist with processing new loan applications submitted via the website through our SYMAPP and (ELA) Enhanced Loan Application system · Ensure compliance with Bank Secrecy Act and all related laws, rules and regulations · Provide backup support to contact center representatives as needed. · Recommends credit union products, services and promotions that best meet members' financial needs in support of credit union and branch cross-selling initiatives. · Leads, motivates, trains, coaches and cultivates cross-selling skills of contact center representatives. · Engages in business development efforts to support organizational goals with regard to revenue generation and loan and deposit growth. Business development activities will include travel and representation at outside and/or after-hours business functions. · Responsible for contact center goals in support of and organizational strategic objectives and goals. Guides staff in developing action plans to reach stated goals. · Performs non cash teller and member service inquiries, transactions and account maintenance accurately and in accordance with established policies, procedures and performance standards. · May serve as backup to Retail Branch Administrator. · Provides excellent member service, in person by phone and in all written or electronic correspondence. · Handles all contact center matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved. · Maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to credit union operations. · Responsible for maintaining knowledge and understanding current trends, laws, issues and best practices affecting area of expertise. · Attends meetings, conferences, courses and workshop that will increase professional knowledge and be otherwise beneficial to the Credit Union. This includes but not limited to BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program. · Complies with applicable policies, procedures and state and federal laws and regulations. · Responsible for writing and providing input on contact center and operations procedures and policies with input from Senior Management. · Cultivates strong working relationships and builds trust among peers and team members. · Conduct monthly documented staff meetings and coaching sessions with individual team members. · Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion. · Is security conscious, takes pride in contact center interior and exterior appearance and keeps work areas neat and clean. · Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times. · Participates in job-related training and employee and departmental meetings as required. · Assists and sometimes acts as project leader in special projects, policy and procedure updates. Education and Qualifications High school diploma or equivalent is required. Minimum of 3-4 years of contact center management experience, lending/underwriting, experience a plus. A two-year degree in a business related field, from an accredited university is preferred but not required. Only applicants with recent financial institution experience will be considered; Credit Union experience is a plus. Prior work experience with plastic cards, online banking, Sharedrafts/ACH (debit/ATM) cards, IRA. Bank/Credit Union experience preferred. Will consider equivalent combination of education, skills, qualifications and experience. All applicants must have a clean criminal background and credit check. Required Skills · Excellent people/interpersonal, verbal and written communication skills, mature judgment, professionalism, team building and problem/conflict resolution skills, and adherence to confidentiality are critical. · Excellent attention to detail; organizational, prioritization and time management skills. · Knowledge and understanding of regulatory compliance · Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing, CRT, 10-key calculator and general office equipment. Use of computer equipment requires repetitive key strokes and manual dexterity. · Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch. · Must be able to see, hear and use a telephone and read, write, speak and type English fluently. (Bilingual skills are helpful but not required.) · Represent the credit union to members in a courteous and professional manner-with a “can-do” attitude, and provide prompt, efficient and accurate service in the processing of transactions.
$38k-46k yearly est. 9d ago
Full-Time Teller
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Part-time Description This position will be responsible for performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. With a minimum of 2 years' experience, this position will report to the Teller Supervisor. Previous teller/cash handling experience required. 10-key calculator and light typing skills. Professional appearance, good interpersonal skills, fast and efficient work habits, mature judgment, willing to learn new tasks and accept changes and new responsibilities. Requirements § Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing. § Verify and process, under dual control, night drop, mail, and ATM deposits and transactions. § Sell credit union monetary instruments. § Provide members with the forms necessary to transact business at the credit union. § Examine checks for endorsements and negotiability. § Provide members with proper receipts for transactions. § Cross-sell all credit union products and services. § Responsible for performing all transactions in compliance with all policies, procedures, rules and regulations, including BSA/AML/CIP. § Responsible for balancing cash drawer, verifying and securing cash and other credit union monetary instruments and property. § Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance. § Receive and route member account information to proper department(s). § Assist members in opening new accounts, other service requests when possible. § File member correspondence, loan folders, new member folders, signature cards, etc. and maintain signature card and other documents on ongoing basis. § Provide routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, loan interest rates, current savings/certificate rates, office hours and telephone numbers. § Provide members with account status, including current balances and loan pay-off amounts. § Assist other staff with balancing, filing, opening/closing, vault, ATM/Night Deposit, coin machine, to ensure smooth, timely operations and member service. § Assist members waiting for member service as needed. Assist in any area as directed by the Branch Manager or Service Leader
$28k-34k yearly est. 60d+ ago
Financial Center Manager
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: Job Function Under general supervision and in accordance with established policies, procedures state and federal laws and regulations, the Financial Center Manager' is responsible for members' first impression of Credit Union Of Atlanta (“the Credit Union”). All candidates must have a proven record of leadership, attainment of goals and adherence to the highest possible standards. Assist the Credit Union of Atlanta in achieving its vision and mission to become the preferred financial provider for all members. This is achieved by providing and ensuring outstanding service to both internal and external members that meets the service promises and standards of the Credit Union of Atlanta. The Financial Center Manager will be required to safeguard member information and the Credit Union's vital records in a manner commensurate with sensitivity of the information and in compliance with laws, regulations and the Credit Union's information security policies, standards and procedures. Under general supervision, but in compliance with established policies and procedures performs a broad variety of duties as assigned by the Chief Operating Officer. The Financial Center Manager will embrace and promote the Credit Union of Atlanta's culture in making sure that our members receive the “Beacon of Excellence” at all times. Requirements: Duties and Responsibilities · Responsible for day-to-day branch operations and successes, achieving branch goals, motivating, mentoring and leading branch employees, and operating within the Credit Union's budget plan. · Hire, coach and mentor staff. · Responsible for advancement and disciplinary matters of staff when necessary (with input from the DOO.) · Responsible for supervising and training of teller, member service and loan personnel. · Guides Operations staff in providing quality service to members in the areas of account transactions, new accounts, loan applications, and solving problems within established policies and guidelines. · Responsible for maintaining and monitoring the ATM operations of the credit union, including… monitoring up- and down-time, cash replenishments, repairs; serving as liaison with the outsourced support vendor(s) (ATM driver, cash provider, maintenance and security). · Complies with applicable policies, procedures and state and federal laws and regulations. · Writes, approves and reviews staff performance evaluations with input from Director of Operation. · Provides product, service, account, and fee information to current and prospective members. · Develops and promotes culture that actively cross-sell products and services within the confines of the credit union sales culture. · Leads, motivates, trains, coaches and cultivates cross-selling skills of their staff members. · Recommends and encourages staff to recommend credit union products, services and promotions that best meet members' financial needs in support of credit union and branch cross-selling initiatives. · Monitor and track sales by subordinates to ensure profitable and sound business practices for the credit union, a high quality of service for members, and training/assistance needs for employees to maximize opportunities to sell products/services. · Performs all teller, member service transactions, opens accounts and processes loans, seeks to ensure efficient handling of member needs, responds to member inquiries and resolves complex service issues · Is a Subject matter Expert for all teller, member service and lending products, processes policies and procedures. · Oversees Retail Operations in absence of Director of Operations. · Engages in business development efforts to support branch and organizational goals with regards to revenue generation and loan and deposit growth. Business development activities will include travel and representation at outside and/or after-hours business functions. · Responsible for branch goals in support of and organizational strategic objectives and goals. Guides staff in developing action plans to reach stated goals. · Is security conscious, takes pride in branch interior and exterior appearance and keeps work areas neat and clean. · Keep senior management fully informed on the conditions and operations of assigned areas, and aware of all important factors influencing them to include but not limited to branch facilities and security. · Performs teller and member service and loan inquiries and account maintenance accurately and in accordance with established policies, procedures and performance standards. · May serve as backup to Financial Services Officer, Service Leader and/or Teller Supervisor. · Provides excellent member service, in person by phone and in all written or electronic correspondence. · Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved. · Maintains a working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to credit union operations. · Responsible for maintaining knowledge and understanding current trends, laws, issues and best practices affecting area of expertise. · Attends meetings, and courses that will increase professional knowledge and be otherwise beneficial to the Credit Union. This includes but not limited to BSA/AML Compliance Training and understanding employee's role in maintaining an effective BSA/AML compliance program, and completing Elder Abuse, and Reg Flag Training. · Responsible for providing input on Branch operations procedures and policies. · Demonstrates a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act. Office of Foreign Assets & Control, Anti-Money Laundering, and other confidential information laws and regulations. Bank Bribery Act, Equal Credit Opportunity Act, Truth-in-Lending Act, Truth-in-Savings Act, SAFE Act, and the Fair Credit Reporting Act. · Participate in response to exam and audit concerns and assist with the corrective action of all related compliance deficiencies or violations. · Cultivates strong working relationships and builds trust among team members. · Conduct weekly and /or monthly documented staff meetings and one on one coaching and development sessions with individual team members. · Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion. · Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times. · Ability to develop, track and monitor metrics across retail operations divisions, refining strategy as appropriate. · Participates in job-related training and employee and departmental meetings, as required. · Assists and sometimes acts as project leader in special projects, policy and procedure updates. · Totally embrace, support and project the credits union's, Vision, Mission and Culture to include the Thrilling 30 and encourages staff to do the same. · Creates high performing teams that drive credit union goals. · Assist in any area as directed by the President/CEO or Director of Operations to include credit union compliance issues and writing procedures and policies. Education and Qualifications Bachelor's degree in a business-related field is preferred from an accredited university. High school diploma is required. Minimum of 5-7 years of branch operations, lending/underwriting, supervisory experience. Minimum 6 months Cash handling/teller experience is required. Only applicants with recent financial institution experience will be considered; Credit Union experience is a plus. Will consider equivalent combination of education, skills, qualifications and experience. All applicants must have a clean criminal background and credit check. Required Skills · Excellent people/interpersonal, verbal and written communication skills, mature judgment, professionalism, team building and problem/conflict resolution skills, and adherence to confidentiality are critical. · Excellent attention to detail; organizational, prioritization and time management skills. · Knowledge and understanding of regulatory compliance. · Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing, CRT, 10-key calculator, and general office equipment. Cash counting and use of computer equipment requires repetitive keystrokes and manual dexterity. · Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch. · Excellent time management skills: ability to achieve deadlines while accurately and efficiently managing multiple priorities/tasks simultaneously in a fast-paced environment · Must be able to see, hear and use a telephone and read, write, speak and type English fluently. (Bilingual skills are helpful but not required.) · Represent the credit union to members in a courteous and professional manner-with a “can-do” attitude, and provide prompt, efficient and accurate service in the processing of transactions. · Able to hold staff accountable for their results. · Able to make decisions in complex environments and situations. · Must be able to work under pressure of time deadlines. · Ability to always present a professional appearance and demeanor and hold others to this standard.
$32k-37k yearly est. 15d ago
Consumer Loan Processor
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: The primary function of the Loan Processor is to ensure the timely and accurate funding of all loans originated by Financial Services Officers while also performing a variety of support duties related to the lending function within the Credit Union. PRIMARY RESPONSIBILITIES: 1. Gather and prepare necessary documents to fund approved loans within set time standards. 2. Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations 3. Prepare and submit documents for new and existing Visa credit cards 4. Prepare, process, and assist with MV1s and UCCs for title and lien perfection. 5. Prepare and process deed cancellations, subordinations, and vehicle lien releases. 6. Prepare and process loan payoffs. 7. Assist members and employees with basic questions regarding lending services. 8. Review loans for quality control (accurate interest rate, required signatures, proper documentation, HYLS, underwriting guidelines, etc.). 9. Prepare loan packets for committee meetings, audits, examinations, or when otherwise requested. 10. Prepare and distribute new and paid out loan follow-up correspondence. 11. Track and perform monthly reconciliation for Open Lending. 12. Upload members' new insurance and cancellation notices to collateral protection insurance vendor. 13. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance. 14. Respond to all internal and external voicemails and emails in a timely manner, not to exceed end of day timeframe. 15. Notate all contact and attempts to contact on members' accounts. 16. Perform account research for resolution of member questions and/or concerns. 17. Represent the credit union to members in a courteous and professional manner, and provide prompt, efficient and accurate service in the processing of transactions. 18. Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution. 19. Assist Financial Service Officers when needed. 20. Assist in all other areas as needed. 21. Other duties as required. Requirements: Education and Experience: · High School graduate; some secondary education (preferred) · Member Service or Lending Experience · Mortgage processing experience (preferred) Knowledge and Skills: · Good interpersonal skills · Computer skills, (MS Word or Word Perfect, Excel). · Organization and problem-solving skills · Time Management skills, and the ability to meet deadlines. · Ability to work independently without direct supervision · Self-directed with excellent judgment · Strong written and verbal skills Physical and other job requirements: · Flexible hours and some Saturdays · Light lifting · Georgia License required · Notary Eligibility required · NMLS and Credit Life Insurance required
$31k-37k yearly est. 17d ago
Director of Operations
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: The Director of Operations is one who can lead, engage, and develop people; one who can inspire people to perform at their best. This individual must possess a spirit of optimism, hold self and others accountable to service and performance goals, and value both results and relationships. This position will report directly to the President and CEO and shall have oversight responsibility for leading and optimizing Credit Union of Atlanta's operational functions, including lending (consumer, real estate, and commercial), collections, contact center, branch operations, BSA/Compliance, security, systems infrastructure, and delivery channels. This role ensures exceptional service delivery, operational excellence, and regulatory compliance while driving strategic growth and innovation. Requirements: Essential Functions and Responsibilities Key Responsibilities · Lead, build, coach, and develop a management team. · Hold all staff accountable to meeting performance and service goals. · Serve as a member of the Senior Management Team, contributing to strategic planning and execution. · Oversee lending, collections, contact center, ATM/shared branch operations, BSA/Compliance, and retail branches. · Ensure asset quality and loan portfolio performance; support product development and ROI analysis. · Lead and coach managers and staff to meet performance and service goals. · Manage vendor relationships, facilities, and security operations. · Ensure compliance with BSA/AML, OFAC, and other regulatory requirements. · Develop and monitor budgets, operational KPIs, and divisional P&L. · Collaborate with Marketing on strategic initiatives and community engagement. · Drive process improvement, cross-functional integration, and service innovation. · Represent the credit union in regulatory, community, and industry settings. Leadership & Strategy · Uphold Credit Union of Atlanta's vision of being “a beacon of excellence” internally (across all operational functions) and externally (in the community). · Define and communicate a clear vision aligned with multi-channel member access strategies. · Build high-performing teams through coaching, mentoring, and career development. · Promote a culture of accountability, cross-selling, and member service excellence. · Analyze market trends and internal data to refine strategy and improve competitiveness. Qualifications · Bachelor's degree in business, finance, or related field required. · Minimum 5 years of financial services experience, including retail operations. · At least 5 years in a senior management role preferred. · Strong knowledge of lending, collections, and operational compliance. · Proven ability to lead change, manage performance, and drive results. Skills & Competencies · Strategic planning, project management, and analytical skills. · Strong communication, interpersonal, and presentation abilities. · Proficiency in Microsoft Office Suite. · Ability to manage multiple priorities in a fast-paced environment. · High integrity, professionalism, and confidentiality. Physical Requirements · Ability to sit for extended periods and use a computer. · Occasional standing, walking, lifting (up to 10 lbs), and travel.
$88k-119k yearly est. 22d ago
COLLECTIONS ASSISTANT
Credit Union of Atlanta 4.4
Credit Union of Atlanta job in Atlanta, GA
Job DescriptionDescription: Job Function: Maintain and follow-up with member issues, provide excellent service and support different functions related to Collection Department. To protect the assets of the Credit Union and the credit reputation of the member, when possible. Responsibilities and Duties § Provide excellent Member service. § E-Oscar updates § Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution § Perform daily monitoring and collection of negative accounts and loans, from first date of delinquency through charge off while updating/maintaining all necessary monitoring systems, including Overdraft Privilege. § Generate letters daily as required for the department. § File Lawsuits and maintain follow updates and assignment. § Resolve any collateral or any other insurance issues. § Contact delinquent members by telephone or mail, to discuss their accounts § Update and log activity on accounts through delinquent loan recovery system § Track the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed § Follow up on insurance, collateral and GAP and apply them accordingly. § File bankruptcy claims and follow -up with attorneys on legal action § Develop a clear understanding of Credit Union history, philosophy, organization, By-laws, and operational procedures § Track Deferment, restructure and Modifications and follow up on required documents § Report to collection manager any issues and/or concerns about member dissatisfaction. process insurance claims and payments as needed. § Process payments from bankruptcy trustees and from Collections vendor § Maintain accurate records of all required logs/reports § Properly protect member information and fully abide by all governing rules/regulations § All other duties as assigned by Manager. Requirements: QUALIFICATIONS: EDUCATION: High School Graduate SKILLS: Collection experience Accounting experience preferred. Computer skills, Microsoft Word and Excel. Pleasant and neat appearance. Organization and time management skills; ability to meet deadlines. Ability to work independently without direct supervision.
$34k-41k yearly est. 17d ago

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Updated November 7, 2025

Zippia gives an in-depth look into the details of Credit Union of Texas, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Credit Union of Texas. The employee data is based on information from people who have self-reported their past or current employments at Credit Union of Texas. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Credit Union of Texas. The data presented on this page does not represent the view of Credit Union of Texas and its employees or that of Zippia.

Credit Union of Texas may also be known as or be related to CREDIT UNION OF TEXAS, Credit Union Of Texas, Credit Union Services Inc and Credit Union of Texas.

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