Front Office Manager jobs at Crescent Hotels & Resorts - 278 jobs

San Francisco Proper Hotel is seeking a passionate Guest Experience Manager to elevate the guest journey through thoughtful service, proactive planning, and strong on-property leadership. Housed in a historic flatiron building in the heart of Mid-Market, San Francisco Proper offers a fresh interpretation of the urban hotel experience through timeless design, intuitive service, and meticulous attention to detail. Our 131 guest rooms are seamlessly layered among vibrant dining venues and dynamic public spaces, creating a truly immersive stay. Position Overview The Guest Experience Manager works closely with the Front Office team to ensure seamless daily operations, with a focus on VIP and group preparation, service recovery, and brand consistency. This role serves as Manager on Duty as needed and supports the Director of Front Office in driving operational excellence, guest satisfaction, and consistent brand execution. The position collaborates closely with Food & Beverage, Housekeeping, and Sales to ensure a cohesive, elevated guest experience across all touchpoints. Key Responsibilities Serve as Manager on Duty, providing visible leadership and support during hotel operations Support the Director of Front Office in maintaining operational excellence, guest satisfaction, and brand consistency across the Front Office and guest experience touchpoints Collaborate with Food & Beverage, Housekeeping, and Sales teams to ensure seamless coordination for VIPs, group arrivals, special requests, and service recovery Oversee and support guest arrivals and departures to ensure a smooth and welcoming experience Address guest needs, requests, and concerns in a timely, professional, and friendly manner Proactively manage service recovery through in-person interactions, Marriott GXP cases, emails, and guest feedback platforms Prepare for upcoming VIP and group arrivals, ensuring rooms, amenities, routing, and notes are accurately assigned and clearly communicated to all relevant departments Prepare and distribute daily VIP memos, sharing pertinent information with Front Desk and operational teams Conduct Proper Checks to ensure service standards, cleanliness, and brand presentation are consistently upheld across departments Support Front Desk operations during peak periods as needed Ensure timely and thoughtful responses to guest communications via Expedia, Booking.com, Revinate, and other platforms Assist with training, coaching, and development of Front Office team members Reinforce standard operating procedures and contribute to ongoing process improvements Ensure timecards and schedules are accurate and properly maintained in UKG Complete detailed shift notes and ensure clear handover communication Qualifications Prior experience in luxury or lifestyle hospitality preferred Minimum of two to three years of supervisory or management experience Strong organizational, planning, and problem-solving skills Excellent written and verbal communication skills Ability to lead calmly and confidently in a fast-paced environment Open availability, including weekdays, weekends, and holidays Salary $75,000-80,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). For more information, visit *********************** or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the *********************************, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Front Office Manager provides leadership, management and oversees all operations of Front Office departments; Front Desk, Concierge, and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Director of Operations. The salary range for this position is $71,000 - $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until January 18, 2026. Essential Job Functions/Key Job Responsibilities * Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination * Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams * Performs as Manager on Duty as required * Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines * Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest * Prepare monthly accounting reports and forecasts as requested * Ensure regular vehicle maintenance is up to date * Responsible for controlling labor costs, scheduling, and payroll * Meet regularly with the Director of Operations to review performance * Ensures guests receive exceptional service and assist with guest complaints * Take a visible leadership role towards hotel guests * Demonstrate working knowledge of safety and fire procedures * Other duties as assigned Qualifications Education & Experience Requirements * College degree preferred * 3 years Front Office/Front Desk experience required * 2 years Front Desk leadership experience preferred * Valid driver's license required Knowledge, Skills & Abilities * Proficient knowledge of industry trends and best practices * Strong communication and interpersonal skills, with a desire to learn and grow in the hospitality industry * Proficient knowledge in computer programs such as Microsoft Office * Strong problem-solving mindset and a passion for delivering excellent guest experiences * Skilled in influencing and acting as a role model to others * Strong desire to learn all operational and strategic facets of the business * Ability to communicate in English and Spanish preferred * Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments * Ability to manage and lead diverse teams, fostering a positive and productive work environment * Ability to assist in emergency and security procedures as directed by management * Ability to maintain a positive, professional, team-player attitude * Ability to quickly adapt to changes in processes, customer flow, environments, and tasks * Ability to handle interpersonal and team conflicts in a constructive manner * Ability to work weekends, evenings and holidays according to business and scheduling needs Additional Information Work Environment & Physical Demands * Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required * Regularly work indoors with no adverse conditions * Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. * Health, Dental and Vision Insurance Programs * Flexible Spending Account Programs * Life Insurance Programs * Paid Time Off Programs * Paid Leave Programs * 401(k) Savings Plan * Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit *************************************************** Aspen One participates in E-Verify. E-Verify & Right to Work Poster

Compensation: $70,000 to $75,000 Annually DOE S AND RESORTS Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out-of-this-world travel experiences the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. The Warwick Hotel in San Francisco is seeking an energetic individual who is goal-oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence. POSITION PURPOSE Oversee the daily operations of the front office. Ensure that the front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments. Opera PMS knowledge helpful! ESSENTIAL FUNCTIONS Ensure efficient guest registration, check out, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly. Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled courteously and professionally, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and ongoing training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Arrive at the workplace on time in full uniform, prepared with tools and all equipment needed for service. Review the current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and that other departments are notified of room assignment. Review the daily room availability and inform staff. Check the status of departures daily. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. \ Ensure all necessary reports and forms are completed daily. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist Guest Relations/Receivables as necessary. Assist in the selection, training, and development of the personal Any other duties as assigned by the Rooms Division Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills.

S AND RESORTS Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out-of-this-world travel experiences the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. The Warwick Hotel in San Francisco is seeking an energetic individual who is goal-oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence. POSITION PURPOSE Oversee the daily operations of the front office. Ensure that the front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments. Opera PMS knowledge helpful! ESSENTIAL FUNCTIONS Ensure efficient guest registration, check out, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly. Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled courteously and professionally, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and ongoing training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Arrive at the workplace on time in full uniform, prepared with tools and all equipment needed for service. Review the current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and that other departments are notified of room assignment. Review the daily room availability and inform staff. Check the status of departures daily. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist Guest Relations/Receivables as necessary. Assist in the selection, training, and development of the personal Any other duties as assigned by the Rooms Division Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills.

JOB DESCRIPTION: The primary duties of the Front Office Manager in successfully running the Front Office Department by ensuring guest satisfaction and employee productivity by enforcing and monitoring company policy and procedures. Will be responsible for the management of staff during assigned shift and ensure that all reporting, guest requests and other hotel matters are completed in a timely manner. The Front Office Manager is also expected to oversee the day-to-day activities at the front desk, PBX, bell desk, concierge, and garage with indirect responsibility to the other department operations. THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. • Act as Manager on Duty when and where necessary. • Ensures the smooth and efficient operation of the Front Office, including Front Desk/Concierge/Guest Services/Porters/Garage. • Respond to all guest requests, problems, complaints and/or accidents arising in person. Ensure swift follow up to ensure completed guest satisfaction. • Responsible for departmental staffing including interviewing, hiring, training, scheduling, supervision, development, motivation, recognition, counseling, discipline and maintaining capable and qualified personnel. • Assists the Director of Rooms with preparing and completing bi-monthly payroll for processing. • Assists with registering and settling guest accounts; valet and luggage assistance; and make and/or modifying reservations; hotel operator functions. • Inspire, engage, and motivate Rooms Division personnel according to hotel standards. • Coordinates with the Housekeeping Department to confirm that all room inspections have been completed to the Portola Hotel & Spa's standards. • Ensures that staff is knowledgeable of all hotel features, room types, layouts, and overall services provided. • Maintains complete knowledge of daily house count and expected arrivals/departures, and room availability. • Ensures that all Portola Hotel & Spa's Standard Operating Procedures (SOPs) are followed by staff. • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. • Maintain quality database of guest preferences, habits, special dates through Opera PMS. • Collaborate with the Reservations and Sales department to maximize occupancy and room revenue. Monitor fluctuations in business levels. • Complete the daily, weekly, and monthly reforecast as requested. • Support and promote hotel and company programs, policies and procedures. Review schedule daily to ensure staffing levels meet the needs of the business. • Regularly conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. • Monitor labor expenses daily and weekly through schedule approval process and ensure budgeted or forecasted approved productivity. • Prepare supervisors and employees for succession through development of their need areas. • Operate all aspects of the Front Office and related computer systems, including software maintenance, report generation and analysis, and simple programming. • Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use. • Coordinate all aspects of the ongoing implementation of the Portola Hotel & Spa's philosophy of service and ensure Portola Hotel & Spa's culture is being lived, trained, and practiced every day. • Monitor all V.I.P.'s, special guest requests and ensure systems are in place to monitor and deliver outstanding service. • Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service. Respond to guest comments effectively and promptly and follow through to ensure resolution is reached. • Responds to and resolves any guest issues or emergency situations. Supervises all Front Office staff and delegates tasks as necessary. Promotes, supports and enforces hotel programs, policies and procedures. Projects a professional, friendly and courteous image to guest, patrons and staff. • Complete projects and other duties in a timely manner as requested or required by the Director of Rooms. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. The Ideal Candidate will: • Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality. • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers. • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike. • Must be able to maintain confidentiality of information. • Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. • Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability. • Have strong communication skills, written and verbal. • Possess excellent technical, conceptual, and financial skills. • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs. ADDITIONAL RESPONSIBILITES: Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees. Qualifications EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS: High School Diploma or equivalent - Required Four (4) College Degree - Preferred - Hospitality Degree a plus REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: • Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment • Detail oriented and comfortable working in a fast-paced environment • Excellent time management and organizational skills • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. PREVIOUS EXPERIENCED REQUIRED: Minimum five (5) years related working experience in Hospitality; two (2) years of management experience required.

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story. Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities * Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Guest Services personnel according to Viceroy Hotel Group S.O.P.'s. * Carry a cell phone at all times. * Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. * Attend daily and monthly Rooms Merchandizing meetings. * Participate in required M.O.D. program as scheduled * Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Viceroy Hotel Group S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Viceroy Hotel S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Viceroy Hotel Group S.O.P.'s. * Ensure implementation of all Viceroy Hotel Group policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in preparation of revenue and occupancy forecasting. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Must maintain constant communication with Housekeeping, Reservations, Sales and the Credit Manager. * Coordinate all aspects of the ongoing implementation of the Viceroy Hotel Group philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and enforce all Viceroy Hotel Group credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Viceroy Hotel team meeting. * Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. * Monitor all V.I.P.'s, special guests and requests. * Maintain required pars of all front office and stationary supplies. * Review daily Front Office work and activity reports generated by Night Audit. * Review Front Office log book and Guest Request log on a daily basis. Qualifications * At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. * Supervisory experience required. * The ability to demonstrate exceptional Customer Service Skills. * Must be proficient in Windows and Microsoft Office. * Able to work long hours as sometimes required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in all day-to-day aspects of the hotel operation. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. 20% Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. 20% Direct and train Front Office Associates. Assist in new-hire and on-going training. Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. 20% Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front office staff. 15% Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner. Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: * Assist with assorted accounting tasks including Accounts Receivable, Accounts Payable, and Cash Handling/Bank Management. * Provide support to the Housekeeping Department as needed inclusive of supply orders, scheduling, and setup of daily room assignment boards. * Assist the food and beverage team with as-needed support inclusive of food running and guest relations needs. * Any additional tasks assigned by the Operations Manager or General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Extensive knowledge of the hotel, its services and facilities. * Must have excellent customer relations skills and leadership capability. * Must be detail oriented with outstanding organizational and communication skills. * Must possess basic computational ability. * Must possess basic computer skills including proficiency in Microsoft Office Programs such as Word and Excel. * Must have excellent leadership capability and customer relations skills. * Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Property Description The Westin San Francisco Airport is a renowned hotel located in the heart of the San Francisco Bay Area, offering exciting career opportunities for job applicants who are passionate about providing exceptional guest service in a dynamic hospitality environment. As part of the prestigious Westin brand, known for its commitment to wellness, innovation, and sustainability, employees at the Westin San Francisco Airport can expect to work in a modern and upscale setting with state-of-the-art facilities and amenities. The hotel offers a wide range of employment opportunities, including guest services, food and beverage, event planning, and more, providing a diverse and fulfilling career path. The Westin San Francisco Airport is dedicated to creating a supportive and inclusive work environment that fosters personal and professional growth, encourages teamwork and collaboration, and values diversity and inclusion. Employees can expect to be part of a team that delivers exceptional guest experiences while upholding the Westin's core values of well-being, integrity, and excellence. Joining the team at the Westin San Francisco Airport presents a unique opportunity to be part of a renowned hotel brand that offers a rewarding and fulfilling career in the hospitality industry. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $90,000.00 - USD $90,000.00 /Yr.

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. Manages all aspects of the Front Office, operations, planning, budgeting, staffing and payroll. Provides leadership and support to all members of the Front Office. Implements and enforces the Hay Adams Standards of Excellence in all areas supervised. Essential Duties and Responsibilities 1. The Hay Adams handbook, the department operation manual and hotel policies and procedures are part of this job description. 2. Manage all shifts at the front desk, making sure all employees perform the tasks assigned to them. 3. Maintain a professional, service orientated environment at all times. 4. Implement and manage all standards relating to areas supervised. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed. 5. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. 6. Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate. 7. Informs all front office staff of daily activities, VIP's arriving etc. 8. Scheduling and Payroll for front office employees. 9. Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Complete monthly forecasts and work as part of the Yield Management team to try and maximize revenue for the hotel. 10. Manage operating expenses and control purchasing for the Front Office. 11. Coordinate daily activities with hotel management team on a daily basis. 12. Constantly strive to improve and perfect service in the Front Office, through training, employee evaluations and timely reviews. 13. Hold monthly department meetings, keeping staff informed of activities in the hotel, reinforcing standards and promoting a strong team atmosphere. 14. Must be fully aware and able to re-enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Is a member of the hotel's emergency response team. Ensure staff is fully trained in emergency procedures. 15. Assist in ensuring that the Hotel's Green Team remains invigorated and the mission is upheld, communicated and enforced throughout the organization as a member of the Team. 16. Perform any other reasonable duties as required and directed. Qualifications To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory ResponsibilitiesThis position supervises all Front Office Employees, Assistant Front Office Managers, Guest Services Representatives, Concierge, Bell Staff, Overnight Manager and Night Front Guest Service Representatives, Door Person and Lobby Ambassador. Education and ExperienceHigh School diploma, general education degree, international equivalent or three to six months experience in a related field required. College degree preferred, previous front desk experience in a luxury property required. Previous supervisory/management experience required. Previous customer service experience required. General computer experience required. Hotel management computer systems experience preferred. Full American drivers license required. Language Skills Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages. Must have ability to write memos, correspondences messages and detailed reports. A second language preferred. Mathematical Skills Must have good mathematical skills, ability to add, subtract, divide and multiply six digit numbers with decimals. Ability to work out percentages and discounts. Must be able to produce and explain financial documents, daily reports, P&L accounts and budgets. Reasoning AbilityAbility to carry out detailed, involved instructions both written and oral, using common sense understanding required. Ability to deal with problems in a calm professional manner required. Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them. Physical Ability Ability to stand in a confined environment for long periods of time is required. Ability to use a computer screen for long periods required. Ability to spend long hours moving around , walking, sitting, standing and crouching while performing other duties. Must be able to work well under pressure and in emergency situations. Ability to occasionally lift bags up to 50lbs.The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Full-time Description Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations. • Oversee guest service to ensure guest expectations are consistently met and exceeded. • Receive, respond to, and follow up on guest feedback. • Monitor reservation sales calls and provide coaching and performance feedback to staff. • Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances. • Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations. • Assist in implementing the company's revenue management strategies. • Serve as Manager on Duty when assigned. • Attend and participate in meetings, training sessions, and other management activities. • Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports). • Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy. • Train new and existing Front Office staff. • Ensure accuracy of time edits and staff scheduling. • Monitor and maintain adequate inventory of Front Office supplies and reorder as needed. • Must be available to work mornings, evenings, weekends, and holidays as required. • Perform other duties as assigned. Salary Description $70,000-75,000

Seacliff Inn, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Proficient at all Guest Service systems and processes. Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Team's performance. Responsible for all front office activity during scheduled shifts. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Complete the following individual duties: 1. Daily Cash Report (DCR) 2. No-Shows 3. Billing disputes 4. Accounts receivable 5. Banking 6. Bad checks, credit card debts 7. Open, stamp, sort, distribute mail 8. Accounts payable preparation 9. Security reports 10. Check and audit banks Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Housekeeper's List and ensure room availability status is accurate. Check time cards to posted schedule. Submit daily report to General Manager (written or verbal). Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year. Salary Range: $70,304 - $75,000 annually

Job DescriptionDescription: Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations. • Oversee guest service to ensure guest expectations are consistently met and exceeded. • Receive, respond to, and follow up on guest feedback. • Monitor reservation sales calls and provide coaching and performance feedback to staff. • Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances. • Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations. • Assist in implementing the company's revenue management strategies. • Serve as Manager on Duty when assigned. • Attend and participate in meetings, training sessions, and other management activities. • Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports). • Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy. • Train new and existing Front Office staff. • Ensure accuracy of time edits and staff scheduling. • Monitor and maintain adequate inventory of Front Office supplies and reorder as needed. • Must be available to work mornings, evenings, weekends, and holidays as required. • Perform other duties as assigned. Requirements:

Jamaica Bay Inn, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be willing and able to work evenings, weekends and holidays. Essential Functions and Responsibilities of the job include but are not limited to: • Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. • Communicate effectively with guests and fellow team members. • Proficient at all Guest Service systems and processes. • Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. • Oversee and ensure accountability in all aspects of Guest Service Team's performance. • Responsible for all front office activity during scheduled shifts. • Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. • Complete the following individual duties: 1. Daily Cash Report (DCR) 2. No-Shows 3. Billing disputes 4. Accounts receivable 5. Banking 6. Bad checks, credit card debts 7. Open, stamp, sort, distribute mail 8. Accounts payable preparation 9. Security reports 10. Check and audit banks • Check travel agent commissions, franchise frequent stay program activity and central reservations. • Check Maid's List and ensure room availability status is accurate. • Check timecards to posted schedule. • Submit daily report to General Manager (written or verbal). • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. • Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. • Perform other duties as assigned, requested or deemed necessary by management. Knowledge/Education/Experience: Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written. Skills/Abilities/Other Requirements: Hotel front desk operations and procedures. Personnel supervision and training. Salesmanship and public relations. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Cash registers, computers and calculators required. Current valid driver's license, proof of auto liability insurance. Physical Requirements: Some driving, frequently walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year. Salary Range: $72,000-$75,000 annually

Jamaica Bay Inn, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be willing and able to work evenings, weekends and holidays. Essential Functions and Responsibilities of the job include but are not limited to: * Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. * Communicate effectively with guests and fellow team members. * Proficient at all Guest Service systems and processes. * Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. * Oversee and ensure accountability in all aspects of Guest Service Team's performance. * Responsible for all front office activity during scheduled shifts. * Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. * Complete the following individual duties: 1. Daily Cash Report (DCR) 2. No-Shows 3. Billing disputes 4. Accounts receivable 5. Banking 6. Bad checks, credit card debts 7. Open, stamp, sort, distribute mail 8. Accounts payable preparation 9. Security reports 10. Check and audit banks * Check travel agent commissions, franchise frequent stay program activity and central reservations. * Check Maid's List and ensure room availability status is accurate. * Check timecards to posted schedule. * Submit daily report to General Manager (written or verbal). * Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. * Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. * Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. * Perform other duties as assigned, requested or deemed necessary by management. Knowledge/Education/Experience: Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written. Skills/Abilities/Other Requirements: Hotel front desk operations and procedures. Personnel supervision and training. Salesmanship and public relations. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Cash registers, computers and calculators required. Current valid driver's license, proof of auto liability insurance. Physical Requirements: Some driving, frequently walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year. Salary Range: $72,000-$75,000 annually

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in all day-to-day aspects of the hotel operation. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. 20% Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. 20% Direct and train Front Office Associates. Assist in new-hire and on-going training. Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. 20% Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front office staff. 15% Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner. Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with assorted accounting tasks including Accounts Receivable, Accounts Payable, and Cash Handling/Bank Management. Provide support to the Housekeeping Department as needed inclusive of supply orders, scheduling, and setup of daily room assignment boards. Assist the food and beverage team with as-needed support inclusive of food running and guest relations needs. Any additional tasks assigned by the Operations Manager or General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills including proficiency in Microsoft Office Programs such as Word and Excel. Must have excellent leadership capability and customer relations skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. Qualifications Education High School Diploma Required Experience One to Three years Hotel Management Experience preferred Marriott brand experience highly desired. Licenses or Certificates Valid and Active Drivers License** Grooming All employees must maintain a neat, clean and well-groomed appearance per Cassara Carlsbad's standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa's owner or operator. **Driver Guidelines I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver's license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver's License in effect for at least 3 years. IV. No more of 25% of drivers should be under the age of 25 or over the age of 74. V. Violations include seat belt violations, but do not include such non‐moving violations as weight violations or improper or inadequately maintained equipment. Any unauthorized passengers, other than company employees, are not permitted Seat belts must be utilized when the vehicle is in motion The use of radar detectors is forbidden in all vehicles owned or used by the company Cargo will be secured and all doors locked while en route and while the vehicles are parked. Driving distractions must be avoided, which includes the use of cell phones, while operating a vehicle on behalf of the company.

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position requires flexible scheduling availability including weekends and holidays. Requirements Job Requirements: Ensure that departments achieve or exceed guest's service expectations Prepare team member schedules in accordance with budgets and business forecasts Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed Recommend local attractions and restaurants for guests to visit Inform guests of all hotel services and amenities Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types Job Qualifications: Ability to operate hotel PMS Systems Ability to multitask, prioritize and manage time Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service Valid Driver's License is preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $25.00 - $27.00

What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. Accurately check AM and PM discrepancy reports. Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. Hourly rate: $25/hour

ABOUT US: Located in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California's most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here! The JOB: The Front Office Supervisor is responsible for assisting the Front Office Management team with the oversight of the arrival experience for our guests ensuring our team is delivering the quality service as defined by Noble House Hotels & Resorts. The Front Office Supervisor is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime! Overall responsibilities include assisting with room type management, training & development, team member relations, communication, recognition and day to day supervision. YOU: To be successful in this position, we're looking for someone who thrives on interacting with guests and team members and enjoys providing memories that will last a lifetime! This role requires your friendly, energetic, and professional personality will be part of ensuring our guests' stay is a memorable one. Our CULTURE: The Noble House Hotels & Resorts philosophy emphasizes "location, distinction and soul." Our properties are not a "one-size fits all". And neither are our team members. What makes L'Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun! The OFFER: Our Team Members are our most important asset and that's reflected in our benefits. L'Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including: * A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan) * Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance * 401K Plan with Employer Match * Paid Holiday/Vacation/Sick * Onsite Complimentary Parking * Free Means in EDR * Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts * Career growth opportunities and recognition programs Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements Refined written and oral communication skills. Strong computer skills Outstanding and proven guest service skills. Schedule flexibility, including overnight. Ability to stand and walk for long periods of time. Salary Description $25.75 hourly

Full-time Description ABOUT US: Located in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California's most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here! The JOB: The Front Office Supervisor is responsible for assisting the Front Office Management team with the oversight of the arrival experience for our guests ensuring our team is delivering the quality service as defined by Noble House Hotels & Resorts. The Front Office Supervisor is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime! Overall responsibilities include assisting with room type management, training & development, team member relations, communication, recognition and day to day supervision. YOU: To be successful in this position, we're looking for someone who thrives on interacting with guests and team members and enjoys providing memories that will last a lifetime! This role requires your friendly, energetic, and professional personality will be part of ensuring our guests' stay is a memorable one. Our CULTURE: The Noble House Hotels & Resorts philosophy emphasizes “location, distinction and soul.” Our properties are not a “one-size fits all”. And neither are our team members. What makes L'Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun! The OFFER: Our Team Members are our most important asset and that's reflected in our benefits. L'Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including: · A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan) · Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance · 401K Plan with Employer Match · Paid Holiday/Vacation/Sick · Onsite Complimentary Parking · Free Means in EDR · Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts · Career growth opportunities and recognition programs Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements Refined written and oral communication skills. Strong computer skills Outstanding and proven guest service skills. Schedule flexibility, including overnight. Ability to stand and walk for long periods of time. Salary Description $25.75 hourly