Front Office Manager jobs at Crescent Hotels & Resorts

About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum of 2 years Front Desk experience, preferably in leadership role. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions and take action quickly based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $60,000.00 - $66,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location Key Accountabilities People Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance. Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Ensure your team are properly trained on systems, security, service and quality standards. Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. Financial Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Perform other duties as assigned. May also serve as manager on duty. Accountability This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team. Key Skills & Experiences Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred Wage The salary range for this role is $55,000 to $60,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Job DescriptionBenefits: Dental insurance Health insurance Vision insurance SERVPRO of Palo Alto is hiring an Office Manager! Benefits SERVPRO of Palo Alto offers: Competitive compensation Medical, Vision, Dental Career progression Professional development And more! As the Office Manager, you will be responsible for managing, training, and motivating the SERVPRO office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction. Key Responsibilities Assist in hiring office personnel and ensure employment best practices and compliance Manage the training and development plans for office team Oversee performance management for office team Deliver financial reporting as needed Verify and analyze franchise performance reports Assist with office staffing and compensation plan as needed Position Requirements High school diploma/GED; Associate degree or Bachelors degree preferred At least 1 year of management and/or supervisory experience At least 3 year of customer service and/or office-related experience At least 3 years in Xactimate billing for Mitigation related jobs Excellent written and verbal communication skills Exceptional organization and planning capabilities, strong attention to detail Skills/Physical Demands/Competencies This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Flexible work from home options available.

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution f the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Punderson Manor Lodge & Conference Center is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive salary and benefits package, located in Newbury, OH. Compensation & Benefits: Salary: Competitive, based on experience Benefits: Medical, dental, and vision insurance, 401k, paid time off, hotel discounts Responsibilities: Must possess basic education at High-School level or equivalent One (1) to three (3) years experience as a Front Desk Agent One (1) year of supervisory or management experience preferably with a Hotel Front Desk Must be well organized, detail orientated, handle multiple events, have exceptional telephone etiquette and have outstanding customer service skills Must have a professional courteous and friendly manner Exhibits excellent listening and negotiation skills and the ability to ask open ended questions Must be able to stand for up to four (4) hours at a time Must have the ability to work under pressure Experience with revenue management, rooms management and assignment of rooms Must have proven communication skills both written and oral Competence in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) required Must remain flexible with schedule to accommodate business needs, including evenings, weekends & holidays Must be able to perform tasks in a safe manner and adhere to company policies and procedures ESSENTIAL FUNCTIONS: Interview, select, supervise and evaluate job performance of front desk agents and night auditors. Supervise and motivate staff to ensure that proper guest service is the number one priority at the hotel/lodge. Coordinate the training of new employees and the on-going training of front desk staff. Prepare weekly schedule for front desk agents, reservations and night audit staying within company established budget. Work desk shifts when business levels require and cover shifts when a desk agent, night auditor or reservationist has a schedule conflict or cannot work their shift as scheduled. Ensure that employee performance is evaluated in a timely manner using the company provided forms. Ensure that all Front Desk Procedures are completed daily (i.e. bucket checks, call backs, signature procedures, etc.). Achieve a high level score from guest comments and Star Shopper reports. Answer switchboard calls in a professional and friendly manner. Operate the front desk system to make reservations. Check guests in and out using the established company standards. Monitor cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies. Maintain room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems. Resolve such problems in a timely basis with Maintenance and Housekeeping. Maintain and uphold all Front of the House operations while setting the standards of high guest service. Find and implement professional resolutions to problems and complaints as they occur. Communicate with the GM on a daily basis regarding operational developments of concern. Work with Regional Marketing Manager on packages and prepares coupons and package amenities as needed. Pre-block rooms and cabins. Interface with the sales office to coordinate group room details. Approve all weekly time sheets /payroll, purchase orders, and invoices. Update time & attendance point sheets as needed. Participate in property meetings and employee functions as required. Act as Manager On Duty as required. Perform other duties as assigned. EEOC Statement: Regency Hotel Management is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion and encourage all qualified individuals to apply for this position.

Job Description Super Soccer Stars is dedicated to providing a fun, engaging, and educational soccer experience that inspires children to fall in love with the game. With programs tailored to different age groups, we aim to develop not just soccer skills but also teamwork, confidence, and a lifelong passion for sports. Position Overview We are seeking an experienced General Manager to oversee the daily operations of Super Soccer Stars. The ideal candidate will have a strong background in sports management and leadership, with a passion for fostering youth engagement in soccer. The General Manager will be responsible for strategic planning, business development, and ensuring that all programs align with our mission of creating an inclusive and enjoyable environment for young athletes. This role requires outstanding organizational skills, a proactive attitude, and a commitment to excellence. Starting as a part-time job. (30 hours) Requirements Key Responsibilities: Manage and oversee daily operations, ensuring program quality and efficiency. Develop and implement strategic business plans to drive growth and improve program offerings. Lead and mentor staff, fostering a positive team culture and encouraging professional development. Establish partnerships with schools, community organizations, and local businesses to promote programs. Monitor and analyze financial performance, managing budgets and expenses effectively. Respond to customer feedback and resolve issues to ensure satisfaction and retention. Coordinate promotional activities and events to enhance brand visibility. Must be bilingual (Spanish) Qualifications: Bachelor's degree in Sports Management, Business Administration, or related field preferred. Minimum of 5 years of management experience, preferably in sports or youth programs. Strong leadership skills and experience managing a diverse team. Excellent communication and interpersonal abilities. Proficiency in financial management and business strategy. Commitment to promoting youth sports. Benefits Opportunity to lead a department for a dynamic and innovative Soccer program. Flexible Schedule Ability for Some Remote Work Monthly Fuel Allowance Performance Based Incentive Program Contribution to the growth and development of local soccer talent and community engagement Positive and supportive team culture that values continuous improvement and excellence.

Super Soccer Stars is dedicated to providing a fun, engaging, and educational soccer experience that inspires children to fall in love with the game. With programs tailored to different age groups, we aim to develop not just soccer skills but also teamwork, confidence, and a lifelong passion for sports. Position Overview We are seeking an experienced General Manager to oversee the daily operations of Super Soccer Stars. The ideal candidate will have a strong background in sports management and leadership, with a passion for fostering youth engagement in soccer. The General Manager will be responsible for strategic planning, business development, and ensuring that all programs align with our mission of creating an inclusive and enjoyable environment for young athletes. This role requires outstanding organizational skills, a proactive attitude, and a commitment to excellence. Starting as a part-time job. (30 hours) Requirements Key Responsibilities: Manage and oversee daily operations, ensuring program quality and efficiency. Develop and implement strategic business plans to drive growth and improve program offerings. Lead and mentor staff, fostering a positive team culture and encouraging professional development. Establish partnerships with schools, community organizations, and local businesses to promote programs. Monitor and analyze financial performance, managing budgets and expenses effectively. Respond to customer feedback and resolve issues to ensure satisfaction and retention. Coordinate promotional activities and events to enhance brand visibility. Must be bilingual (Spanish) Qualifications: Bachelor's degree in Sports Management, Business Administration, or related field preferred. Minimum of 5 years of management experience, preferably in sports or youth programs. Strong leadership skills and experience managing a diverse team. Excellent communication and interpersonal abilities. Proficiency in financial management and business strategy. Commitment to promoting youth sports. Benefits Opportunity to lead a department for a dynamic and innovative Soccer program. Flexible Schedule Ability for Some Remote Work Monthly Fuel Allowance Performance Based Incentive Program Contribution to the growth and development of local soccer talent and community engagement Positive and supportive team culture that values continuous improvement and excellence.

Job DescriptionMaintain and promote high levels of sei-vice and hospitality at all times; assist our guests efficiently, courteously and professionally, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; handle cash and charges; stand for long periods of time; work in a high pressure, fast paced environment; be highly organized and detail oriented with excellent verbal and written communication skills ; present a friendly, outgoing, energetic and guest service oriented demeanor, with the ability to resolve guest issues, complaints, and problems in a quick, efficient manner and continuously improve the hotel's ability to anticipate our guests' needs. The position will perform additional tasks to assist the General Manager. This position is part of the leadership team and thus leading by example is mandatory; higher expectations will be held for this individual. All responsibilities of the Front Desk/Guest Service Agent will also apply.Responsibilities Maintain and promote high levels of service and hospitality at all times o Ensure every guest feels welcomed and leaves satisfied. Promote Guest Service; ensure service standards and etiquette are met or exceeded. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys; Clear departures in computer system. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room and ensure minimal waiting times. Coordinate with Housekeeping and Maintenance to track room status and guest concerns, follow up with guest to ensure problem resolution and guest satisfaction. File guest/hotel paperwork or documentation as per GM direction Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Answer guest inquires regarding the city, events, attractions, restaurants, direction, and information Adhere to front desk checklist and hold other front desk staff accountable to do the same Account balancing & cash handling; Count and secure cash drawer at beginning and end of shift. Run and check daily reports and credit card authorization reports. Notify appropriate officials of any reports of theft, vandalism, assault, threatening guests/visitors, etc. Ensure documentation is received by supervisor. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Stand, sit, or walk for an extended period of time. Move, lift, cany, push, pull, and place objects weighing up to 10 pounds without assistance. Understand and abide by Image and Choice standards/expectations. Follow policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Other tasks will be assigned as needed by management Required Skills Ensure co-workers understand and abide by Image and Choice policies and procedures, o Address issues in a positive manner (constructively) & see management for support/direction; report to concerns or breach of company policies to the GM.

Job Description Super Soccer Stars is dedicated to providing a fun, engaging, and educational soccer experience that inspires children to fall in love with the game. With programs tailored to different age groups, we aim to develop not just soccer skills but also teamwork, confidence, and a lifelong passion for sports. Position Overview We are seeking an experienced General Manager to oversee the daily operations of Super Soccer Stars. The ideal candidate will have a strong background in sports management and leadership, with a passion for fostering youth engagement in soccer. The General Manager will be responsible for strategic planning, business development, and ensuring that all programs align with our mission of creating an inclusive and enjoyable environment for young athletes. This role requires outstanding organizational skills, a proactive attitude, and a commitment to excellence. Starting as a part-time job. (30 hours) Requirements Key Responsibilities: Manage and oversee daily operations, ensuring program quality and efficiency. Develop and implement strategic business plans to drive growth and improve program offerings. Lead and mentor staff, fostering a positive team culture and encouraging professional development. Establish partnerships with schools, community organizations, and local businesses to promote programs. Monitor and analyze financial performance, managing budgets and expenses effectively. Respond to customer feedback and resolve issues to ensure satisfaction and retention. Coordinate promotional activities and events to enhance brand visibility. Must be bilingual (Spanish) Qualifications: Bachelor's degree in Sports Management, Business Administration, or related field preferred. Minimum of 5 years of management experience, preferably in sports or youth programs. Strong leadership skills and experience managing a diverse team. Excellent communication and interpersonal abilities. Proficiency in financial management and business strategy. Commitment to promoting youth sports. Benefits Opportunity to lead a department for a dynamic and innovative Soccer program. Flexible Schedule Ability for Some Remote Work Monthly Fuel Allowance Performance Based Incentive Program Contribution to the growth and development of local soccer talent and community engagement Positive and supportive team culture that values continuous improvement and excellence.

Job Description Super Soccer Stars is dedicated to providing a fun, engaging, and educational soccer experience that inspires children to fall in love with the game. With programs tailored to different age groups, we aim to develop not just soccer skills but also teamwork, confidence, and a lifelong passion for sports. Position Overview We are seeking an experienced General Manager to oversee the daily operations of Super Soccer Stars. The ideal candidate will have a strong background in sports management and leadership, with a passion for fostering youth engagement in soccer. The General Manager will be responsible for strategic planning, business development, and ensuring that all programs align with our mission of creating an inclusive and enjoyable environment for young athletes. This role requires outstanding organizational skills, a proactive attitude, and a commitment to excellence. Starting as a part-time job. (30 hours) Requirements Key Responsibilities: Manage and oversee daily operations, ensuring program quality and efficiency. Develop and implement strategic business plans to drive growth and improve program offerings. Lead and mentor staff, fostering a positive team culture and encouraging professional development. Establish partnerships with schools, community organizations, and local businesses to promote programs. Monitor and analyze financial performance, managing budgets and expenses effectively. Respond to customer feedback and resolve issues to ensure satisfaction and retention. Coordinate promotional activities and events to enhance brand visibility. Must be bilingual (Spanish) Qualifications: Bachelor's degree in Sports Management, Business Administration, or related field preferred. Minimum of 5 years of management experience, preferably in sports or youth programs. Strong leadership skills and experience managing a diverse team. Excellent communication and interpersonal abilities. Proficiency in financial management and business strategy. Commitment to promoting youth sports. Benefits Opportunity to lead a department for a dynamic and innovative Soccer program. Flexible Schedule Ability for Some Remote Work Monthly Fuel Allowance Performance Based Incentive Program Contribution to the growth and development of local soccer talent and community engagement Positive and supportive team culture that values continuous improvement and excellence.

Job Description Super Soccer Stars is dedicated to providing a fun, engaging, and educational soccer experience that inspires children to fall in love with the game. With programs tailored to different age groups, we aim to develop not just soccer skills but also teamwork, confidence, and a lifelong passion for sports. Position Overview We are seeking an experienced General Manager to oversee the daily operations of Super Soccer Stars. The ideal candidate will have a strong background in sports management and leadership, with a passion for fostering youth engagement in soccer. The General Manager will be responsible for strategic planning, business development, and ensuring that all programs align with our mission of creating an inclusive and enjoyable environment for young athletes. This role requires outstanding organizational skills, a proactive attitude, and a commitment to excellence. Starting as a part-time job. (30 hours) Requirements Key Responsibilities: Manage and oversee daily operations, ensuring program quality and efficiency. Develop and implement strategic business plans to drive growth and improve program offerings. Lead and mentor staff, fostering a positive team culture and encouraging professional development. Establish partnerships with schools, community organizations, and local businesses to promote programs. Monitor and analyze financial performance, managing budgets and expenses effectively. Respond to customer feedback and resolve issues to ensure satisfaction and retention. Coordinate promotional activities and events to enhance brand visibility. Must be bilingual (Spanish) Qualifications: Bachelor's degree in Sports Management, Business Administration, or related field preferred. Minimum of 5 years of management experience, preferably in sports or youth programs. Strong leadership skills and experience managing a diverse team. Excellent communication and interpersonal abilities. Proficiency in financial management and business strategy. Commitment to promoting youth sports. Benefits Opportunity to lead a department for a dynamic and innovative Soccer program. Flexible Schedule Ability for Some Remote Work Monthly Fuel Allowance Performance Based Incentive Program Contribution to the growth and development of local soccer talent and community engagement Positive and supportive team culture that values continuous improvement and excellence.

Job Description Super Soccer Stars is dedicated to providing a fun, engaging, and educational soccer experience that inspires children to fall in love with the game. With programs tailored to different age groups, we aim to develop not just soccer skills but also teamwork, confidence, and a lifelong passion for sports. Position Overview We are seeking an experienced General Manager to oversee the daily operations of Super Soccer Stars. The ideal candidate will have a strong background in sports management and leadership, with a passion for fostering youth engagement in soccer. The General Manager will be responsible for strategic planning, business development, and ensuring that all programs align with our mission of creating an inclusive and enjoyable environment for young athletes. This role requires outstanding organizational skills, a proactive attitude, and a commitment to excellence. Starting as a part-time job. (30 hours) Requirements Key Responsibilities: Manage and oversee daily operations, ensuring program quality and efficiency. Develop and implement strategic business plans to drive growth and improve program offerings. Lead and mentor staff, fostering a positive team culture and encouraging professional development. Establish partnerships with schools, community organizations, and local businesses to promote programs. Monitor and analyze financial performance, managing budgets and expenses effectively. Respond to customer feedback and resolve issues to ensure satisfaction and retention. Coordinate promotional activities and events to enhance brand visibility. Must be bilingual (Spanish) Qualifications: Bachelor's degree in Sports Management, Business Administration, or related field preferred. Minimum of 5 years of management experience, preferably in sports or youth programs. Strong leadership skills and experience managing a diverse team. Excellent communication and interpersonal abilities. Proficiency in financial management and business strategy. Commitment to promoting youth sports. Benefits Opportunity to lead a department for a dynamic and innovative Soccer program. Flexible Schedule Ability for Some Remote Work Monthly Fuel Allowance Performance Based Incentive Program Contribution to the growth and development of local soccer talent and community engagement Positive and supportive team culture that values continuous improvement and excellence.

Job Description Hotel seeking qualified person to assume immediate full time position for Front Desk Supervisor and Assistant General Manager.This position reports directly to the General Manager.Requirements for this position include great communication skills and experience in the Hospitality Industry in the areas of Customer Service, Sales, Front Desk, Management of Departments within a hotel including supervision of multiple employees.A candidates experience should include training of employees in customer service, operations , and sales . This position requires knowledge of Sales Goals in exceeding Revenue Targets and Department Budgets to control departmental costs .As Front Desk Manager you will work front desk shifts ,complete a schedule, train, and evaluate employees.As Assistant General Manager you will support General Manager in Operations and covering GM responsibilities during days off and vacations.This positions requires a flexible working schedule to meet customer demands and employee support.This position pays a competitive salary with benefits including Paid Time Off, Simple Retirement Plan, Health Benefits, and Free Life Insurance.

We're excited to offer a great opportunity to join our team as a Front Desk Supervisor! In this role, you'll support the Front Office Manager by helping lead the front desk team to provide prompt, efficient, and friendly service. You'll ensure every guest's needs are met and help deliver an outstanding experience throughout their stay. Essential Job Tasks: Assists in the operations of the Front Desk by supervising all Guest Service associates. Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests. Fills in at the Front Desk during busy periods or when staffing needs dictate. Performs other duties as assigned by management. OTHER TASKS Must be able to convey information and ideas clearly Must be able to evaluate and select among alternative courses of action quickly and accurately Must work well in stressful, high pressure situations Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Working Conditions Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand. Prior hotel front desk experience required. Marriott experience preferred.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Job DescriptionDescription: Responsible for leading the front desk team in providing exceptional service to hotel guests by following established procedures. The Front Office Supervisor manages all aspects of the department including but not limited to operations, planning, budgeting, and payroll in accordance with hotel policies and procedures. Works as part of the hotel management team. The schedule for this position typically consists of 4 weekday shifts and one weekend shift. This applicant must have open/flexible availability and willing to cover shifts. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a full-time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3 hour increments) Discounts on academy team programs, birthday parties, personal training, event space rental, and more! Local business discounts Essential Job Functions Act as manager on duty for the hotel, dealing with service issues, problem solving, and other issues that may arise. Effectively communicates all pertinent activities to hotel team regarding daily activities, VIP guests, events, and special circumstances. Maintain a professional and high-quality service-oriented environment at all times. Leads trainings for new team members. Manages cash handling procedures. Establishes procedures for property management system and ensures compliance. Works with Housekeeping Manager to ensure cleanliness standards are exceeded. Develop and maintain a well-informed, working knowledge of competing hotel properties as well as attractions available in Butler County. Establish an ongoing personal development plan. Assists Front Office Manager in conducting regular team meetings to review hotel performance, service scores, successes, and service improvement areas. Assists Front Office Manager in creating improvement plans as necessary to address individual and team areas of opportunity. Stays informed of industry trends and happenings through research, networking, and attending industry events. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates regarding new procedures and training. Ensure staff is fully trained in emergency procedures. Impeccably dressed and sets the standard for uniform wear All other duties as assigned Requirements: 3+ year(s) in a hotel front office role Previous supervisory experience in guest-focused department 18 years of age or older High School Diploma or equivalent Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that includes evenings, weekends, and/or holidays Authorized to work in the United States Preferred Qualifications Highly dependable with a history of consistent attendance and punctuality. Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor. Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Ability to remain calm in tense or stressful situations. Experience communicating with individuals of diverse demographics Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals Integrity to safeguard confidential information Bilingual in English and Spanish is a plus Strong leadership skills; Inspires respect and trust from others; provides vision, inspiration, and guidance. Experienced in setting goals and developing individuals. Working Conditions Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing, and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 10 lbs. frequently, and up to 50 lbs. occasionally. Noise Level: The noise level in this environment is typically moderate.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Job Description Catawba Island Club (CIC) is a full service private Club resort with hotel rooms, 18 hole golf course, tennis courts, marina, retail shop, fitness center, dining rooms, banquet rooms, patio dining, indoor and outdoor bars, pools. CIC has been a family owned business since 1967 and has earned a strong reputation for creating outstanding experiences for our members and guests. If you are looking for a place to learn and grow while demonstrating your great customer service and management skills, we want to hear from you! Position Summary: This position is one within a team of staff which provides accurate and detailed information efficiently for members and their guests concerning all aspects of club amenities and events. The first priority is guest happiness and satisfaction through customer service. This position requires you to be mobile and have a great phone presence to assist members and guests of CIC. You will work alongside various different staff members so being a team player is a must! 3-5 years of experience in Administrative roles or Front Desk Customer Service rolls is required. Job Posted by ApplicantPro