Managing Director jobs at Crescent Hotels & Resorts - 329 jobs

A leading hotel chain in San Francisco is looking for a Sales Director to develop revenue sales strategies, manage team performance, and enhance client relationships. The ideal candidate will have 2-4 years of experience in hotel sales, a bachelor's degree in marketing or a related field, and strong team management skills. The position offers a competitive salary range of $135,000 to $155,000 plus bonus opportunities. Join us in shaping our hotel's success and achieving sales goals. #J-18808-Ljbffr

A leading global hospitality company is seeking a Director of Group Sales for their Encinitas location. This role focuses on driving sales performance for the resort primarily through group business with a strong emphasis on hotel-wide buyouts. The ideal candidate will have over 5 years of experience in luxury hospitality sales, a proven ability to achieve sales targets, and strong skills in account management and client engagement. This position offers a competitive salary in a prestigious environment. #J-18808-Ljbffr

A leading hotel brand in San Francisco is seeking a full-time Event Manager to oversee event planning functions and a dedicated team. This role requires managing pre- and post-event processes while ensuring high customer service standards. Candidates should have significant experience in event management and strong leadership skills. The job offers a pay range of $111,000 - $152,000 annually, reflective of a commitment to exceptional experiences for guests. #J-18808-Ljbffr

The VP of Events - The Hospitality Show will lead responsibilities for AHLA's involvement in The Hospitality Show (THS) and the strategic relationship with Questex. In this role, you will help shape and define our large event strategy to meet brand, member value and financial objectives by owning organization-wide project management and execution. Responsibilities: Serve a lead relationship point of contact with Questex, AHLA's partner on The Hospitality Show, interfacing both internally within AHLA and with the partner, to drive strong financial results, enhance the attendee experience and increase brand reputational goals. Act as overall senior partner & project manager bringing disciplined organization and focus to joint THS relationship team, and within AHLA, to drive execution and improve communication and efficiencies. Manage AHLA's responsibilities for The Hospitality Show including (but not limited to): Advisory board administration and correspondence Educational program development and execution Industry engagement initiatives AHLA proprietary meetings & events alongside THS: execute event logistics to include function specifications, food and beverage and audio-visual arrangements, and experience elements Vendor selection, contract negotiation, and relationship management as needed RFP, site research and contracting as needed Travel to event and associated planning meetings/site visits Responsible for all aspects of ongoing event priorities, including creating event concepts and strategies that deliver against stated objectives, establishing timelines, managing budget, tracking and reporting, maintaining strong internal and external relationships Ensure alignment on annual goals, budget projections, project management plans and milestones and develop regular updates for SVP-Conferences & Events, COO and CEO Ensure The Hospitality Show procedures and policies are aligned with the broader AHLA portfolio of conferences and events. Other special projects and duties as assigned including involvement in AHLA's and the AHLA Foundation's other proprietary and partnership events. Requirements Education and Experience: Bachelor's degree Large trade show and conference experience 8-10 years demonstrated track record of strategic events management Certified Meeting Professional (CMP) certification preferred Skills and Attributes: Self-motivated individual who is also a team player with a high level of professionalism and emotional intelligence Strong & established project management skills Excellent oral and written communication skills; ability to write and edit clear, engaging, and relevant content; willingness to be coached Able to manage and influence large, complex partners Ability to thrive in a fast-paced environment Detail-oriented individual with exceptional organizational and time management skills Customer-service focused with a positive attitude; maintains grace under pressure Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); and Salesforce preferred Other: Position located in Washington, DC area. Ability to travel. Ability to lift 35 pounds. Hybrid - 3 days in office (Tues, Wed & Thurs) Targeted salary range for this position is $150,000 - $170,000 Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A progressive coffee company headquartered in Berkeley, CA, is seeking a Head of Global Service Operations to lead customer support and service strategy. The role involves overseeing a technical support team and managing service operations worldwide, requiring collaboration with various departments and a commitment to sustainability. Candidates should have 7+ years in technical support leadership, with strong skills in ticketing systems and cross-functional teamwork. This is an onsite position requiring presence at least four days a week. #J-18808-Ljbffr

Role: Head of Global Service Operations Department: Customer Experience Reports To: Chief Operating Officer Compensation Range: $150,000.00 - $180,000.00 annually About Us Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. It's the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee! About this Role This role will report to the Chief Operating Officer and be responsible for leading Bellwether Coffee's global service organization. This role will oversee customer support operations across our hardware (Shop Roasters), and coffee marketplace globally. You will manage the full lifecycle of customer technical support-from inbound tickets to field technician dispatch-ensuring fast resolution, seamless communication, and world-class customer experience. You'll also lead and manage our global service partner and distributor support strategy and framework. This leader will collaborate cross functionally across the organization, working closely with Supply Chain (parts), Engineering (troubleshooting), and Customer Success to create a scalable, data-driven, and proactive support model. Job Location The role requires on-site presence in Berkeley a minimum of 4 days per week. Primary Responsibilities Team Leadership & Strategy Build and lead the Technical Support team (Tier 1-3 support, escalation, and outsourced partners). Develop KPIs, SLAs, and reporting to drive continuous improvement and customer satisfaction. Own the strategy for scaling global support operations as Bellwether expands for customers, partners, service partners and distributors across 15+ countries. Customer Case Management Oversee triage and resolution of all customer trouble tickets, cases, and escalations. Establish clear escalation paths and ensure timely communication with customers. Maintain high CSAT and NPS through proactive support and issue prevention. Field & Outsourced Technician Coordination Manage the dispatching of Bellwether service technicians and third-party service partners. Ensure there are service partners within 2 hours of every roaster installation. Lead and manage service partner strategy globally Build, maintain and manage the relationships with outsourced service providers. Ensure quality, cost-effectiveness, and consistent customer experience. Parts & Repairs Coordination Partner with Supply Chain and Parts teams to ensure timely shipment of replacement parts. Track and optimize parts usage, warranty claims, and repair cycles. Create documentation and knowledge bases for repeatable solutions. Systems & Tools Oversee CRM/ticketing platform setup, workflows, and integrations. Drive automation and self-service options to reduce case load. Implement reporting dashboards for real-time visibility into support operations. Cross-Functional Collaboration Provide structured feedback to Engineering, Product, and Operations based on support insights. Partner with Customer Success to ensure a seamless customer journey post delivery. Collaborate with Marketing and Training to improve documentation and education. Ensure all the technical documentation is up-to-date and accessible. Qualifications 7+ years in customer technical support leadership, ideally with hardware + software experience. Proven track record building and scaling support teams in a high-growth environment. Experience managing outsourced service providers and field technicians. Strong knowledge of ticketing systems, CRM tools, and support operations best practices. Excellent cross-functional collaboration skills and executive presence. Passion for sustainability, technology, and customer success. You are authorized to work in the U.S #J-18808-Ljbffr

Proper Hospitality is seeking a Vice President, Portfolio Operations to join our corporate team in Los Angeles. The Vice President, Portfolio Operations is the senior operating leader accountable for portfolio wide hotel performance. This role has direct ownership of the Collective hotels and portfolio level operating authority across Proper and By Proper, ensuring consistent execution, strong GM performance, and disciplined delivery of results. This role owns operating outcomes, not operating infrastructure. Core Responsibilities Collective Hotels, Direct Ownership Directly manage and develop all Collective hotel General Managers Own Collective portfolio P&L performance and operating results Serve as primary owner facing executive for Collective assets Lead stabilization, turnaround, and recovery efforts Set expectations, enforce standards, and make GM and senior leadership changes decisively Portfolio Oversight, Proper and By Proper Hold portfolio level accountability for Proper and By Proper operating performance Ensure consistent execution of brand, guest experience, and operating standards Intervene directly when execution, culture, or results deteriorate Provide operating leadership during critical moments including openings, disruptions, or major initiatives GM Leadership and Talent Outcomes Own GM performance outcomes across the portfolio Coach, develop, and retain high performing operators Address underperformance quickly and decisively Build succession depth and reduce key person risk Cross Functional Operating Leadership Partner with Finance, Commercial, HR, Culinary, Brand, and the SVP of F&B to ensure operating plans are executable Align operational capacity with revenue, marketing, and growth initiatives Serve as final operational decision maker during escalations and crises Execution and Results Focus Translate enterprise priorities into clear operating expectations Ensure properties deliver results aligned with financial, guest experience, and brand objectives Hold leaders accountable for outcomes, not effort Outcome Accountability The Vice President, Portfolio Operations is accountable for: Portfolio operating performance and execution quality Collective hotel financial and operating results GM performance, retention, and succession readiness Owner confidence and credibility across the Collective Timely and effective response to operational risks and escalations Boundaries of the Role Does not own enterprise operating systems or SOP architecture Does not manage corporate process or cadence Does not serve as a staff or coordination role Authority is derived from ownership of outcomes Profile and Experience 12 to 15 plus years senior hotel operations experience Proven multi unit leadership with direct GM accountability Demonstrated P&L ownership Strong owner facing credibility Experience operating complex, mixed quality, or turnaround portfolios Decisive leadership style with low tolerance for sustained underperformance Comfortable operating as second in command without ego Reporting Line Reports to COO; direct reports include Collective Hotel General Managers Salary $250,000-275,000 base + bonus Proper Perks & Benefits Compensation & Recognition Competitive Salary + Bonus: Rewarding exceptional talent and performance across all levels. Recognition Programs: Celebrating achievements big and small through company-wide appreciation and milestone rewards. Annual Performance Reviews: Regular opportunities for feedback, growth, and advancement. Culture of Growth & Belonging Culture of Growth: A collaborative, design-forward environment that values creativity, intelligence, and curiosity - where learning and excellence are a daily practice. Guided Skills Development: Access to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery. Diversity, Equity, Inclusion & Belonging: We honor individuality while fostering a culture of respect and belonging across all teams. Community Engagement: Opportunities to give back through local volunteerism, sustainability, and charitable partnerships. Health & Wellness Comprehensive Health Coverage: Medical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs. Wellness Access: Company-subsidized memberships with Equinox and ClassPass, plus wellbeing workshops and mental health resources. Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, and life management through Unum. Time Off & Flexibility Paid Time Off: Flexible PTO plus 11 paid holidays each year for corporate team members. Paid Parental Leave: Paid time off for eligible employees welcoming a new child through birth, adoption, or foster placement. Flexible Work Practices: Hybrid schedules for eligible roles and an emphasis on work-life balance. Financial Wellbeing & Core Protections 401(k) Program: Company match of 50% of employee deferrals, up to the first 4% of eligible compensation. Employer-Paid Life & Disability Insurance: Core protections with optional additional coverage. Financial Education: Access to planning tools and workshops to support long-term stability and growth. Lifestyle & Travel Perks Hotel Stay Benefits: 75% off BAR (floor of $100) across the Proper portfolio. Design Hotels Partnership: 50% off participating Marriott Design Hotels. Dining Discounts: 75% off food & beverage at all Proper Hospitality outlets. Lifestyle Perks: Complimentary or subsidized parking, cell phone reimbursement, and exclusive hospitality and retail discounts. Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

HTNG is AHLA's technology arm, and workgroups are an important driver of member value. Workgroups are formed to solve a specific problem or adapt new technologies to the hospitality industry. Workgroup deliverables include - technical specifications, best practices, white papers, buyer's guides, and webinars. This position is key to workgroup development, management, coordination, and facilitation, ensuring alignment with organizational objectives and effective project execution across diverse teams. Key responsibilities include providing leadership and guidance to workgroup leaders and members, managing multiple projects concurrently, and promoting a culture of collaboration and excellence. The Director leverages advanced project management skills, strong leadership capabilities, and effective communication to drive successful outcomes. Responsibilities: Workgroup and Project Management: Oversee the operation of multiple workgroups, ensuring that they are properly resourced, organized, and functioning effectively. Provide guidance and support to workgroup leaders and members to help them achieve their goals and deliverables in a timely manner and in accordance with quality standards. Monitor project milestones, risks, and dependencies to mitigate issues and drive successful outcomes. Documentation and Technical Standards: Lead the development and maintenance of documentation for workgroup initiatives, including technical standards, guidelines, and best practices. Ensure documentation is clear, accessible, and regularly updated to support consistent application across teams. Establish and promote technical standards to guide workgroup activities, ensuring alignment with organizational goals and industry best practices. Encourage knowledge sharing and transparency within and across workgroups to foster continuous learning. Leadership and Mentorship: Provide strong leadership and mentorship to workgroup leaders, helping them develop their skills, build cohesive teams, and drive successful outcomes. Foster a culture of accountability, excellence, and continuous improvement within the workgroups. Facilitation and Collaboration: Facilitate virtual and in-person meetings and collaborative sessions among workgroup members to drive progress on key initiatives, resolve conflicts, and make informed decisions. Promote open communication, active participation, and consensus-building across diverse teams. To ensure inclusion of global members, solicit feedback from interested parties offline if they are unable to join calls due to time zone differences. Stakeholder Engagement: Engage with internal and external stakeholders to understand their needs, priorities, and expectations related to workgroup initiatives. Build strong relationships, manage expectations, and ensure alignment between workgroup activities and organizational objectives. Performance Monitoring and Reporting: Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness and impact of workgroup activities. Prepare regular updates and presentations to communicate progress, achievements, and challenges to senior leadership and other stakeholders. Conference Programming and Execution: Assist the VP HTNG Operations and colleagues with the planning, programming, and execution of AHLA events, particularly the HTNG international conferences. Participate as a speaker and panel moderator as needed. Continuous Improvement: Drive a culture of continuous improvement within the workgroups, encouraging innovation, experimentation, and learning from both successes and failures. Identify opportunities to streamline processes, enhance collaboration, and optimize outcomes. Requirements Skills and Attributes: Strong understanding of hotel operations and technology stack that enables it. Proficiency in hotel network infrastructure, Wi-Fi, telecommunications, device management or software and integrations, including XML/JSON, object modeling, online documentation is a plus. Experience with technical aspects of projects, updating best practices, and facilitating communication with technical teams. Strong analytical and problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions. Strong interpersonal and communication skills, with the ability to build relationships, influence others, and facilitate productive discussions and decision-making. Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve excellence. Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement. Adaptability to navigate complex challenges and comfort with ambiguity Ability to work independently and collaboratively in a fast-paced, dynamic environment. Other: Hybrid / In-office position based in Washington, D.C. Moderate domestic and international travel is required. Target salary range for this position is between $110,000 - $130,000 annually Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why us? As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! The Pierside Hotel inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing. You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the “Dog Town” days of Santa Monica from the 1970s. Job Overview The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering. Responsibilities Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels. Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned. Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach. Ensure sales training is provided to Front Office and Reservation associates. Continuous analysis of competitive set, price positioning, seasonality and mix. Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability. Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums). Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites. Develop monthly room's revenue forecast to be accurate within 5%. Review & analysis of Online Reputation management tool and online marketing analytics. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst. Qualifications Education/Formal Training Four year degree preferred. Experience 3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required. Knowledge/Skills Excellent knowledge of transient, group, and catering customer segments. Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills. Excellent understanding of total hotel revenue management concepts, processes, and systems. Understands both Brand strategies and cultures. Knowledge of advanced revenue management techniques. Must be extremely confidential and able to manage sensitive and confidential situations tactfully. Negotiate, convince, sell and influence professionals and or associates. Ability to work under pressure and have the ability to complete multiple tasks simultaneously. Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances Physical Demands Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback. Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews. Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5% Travel - 30-50% travel to hotel properties required. Environment Prolonged sitting throughout entire shift at computerized workstation in office environment. Benefits Eligible to participate in Sage bonus plan Unlimited paid time off Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid FMLA leave for up to a period of 12 weeks Employee Assistance Program Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $130,000.00 - USD $140,000.00 /Yr. EOE Protected Veterans/Disability #J-18808-Ljbffr

District of Columbia 455 Massachusetts Ave NW Washington, DC 20001, USA At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued. We want our Winebow family to feel at home and to be empowered to bring their best selves forward. We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity. Essential Functions Develops an effective marketing and sales strategic plan in order to maximize wine and spirits distribution within an established or growing customer base. Analyzes current markets identifying strengths, weaknesses, opportunities and threats. Works in the market with sales consultants; provides suggestions and strategies to increase business. Analyze reports on a daily, weekly and monthly basis to identify potential growth areas, capture market share, identify trends, monitor depletions, and make recommendations to sales consultants or the VP/GM. Ensures sales consultants are completing, adhering and referring to all necessary educational programs, materials, and other sales training. Conducts tastings, attends dinners and participates in trade shows as necessary. Works, when necessary, with the accounting department to resolve any billing issues within their designated territory. Responsible for staffing, staff planning, conducting performance appraisals on direct reports, budgeting, ensuring compliance with training requirements, developing direct reports and controlling expenditures. Arrives to work, meetings, appointments and other work-related functions on time and as scheduled. Meets agreed upon goals and objectives effectively and in a timely manner. Other Functions Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager. Acts as a backup for sales consultants in their absence. Other duties as assigned Working Conditions Field sales, significant travel by automobile. Travel by airplane/train and overnight stays may be required. Equipment/Machinery Used Automobile, telephone, copier, computer (or tablet), fax machine, calculator Physical Requirements Lifting up to 45lbs, bending, sitting, carrying, standing, manual dexterity, reaching, visual acuity, driving High School Diploma or GED; Additional education strongly preferred. Valid Driver's License. Five years of field sales/marketing experience in the fine wine industry. Three years of territory management, including personnel supervision. Must have proven, amiable, and active relationships with top customers throughout the local region. Computer literacy with a focus on MS Office, Excel, and PowerPoint. Demonstrated effective and efficient written and oral communication Excellent people skills, and management skills Excellent interpersonal relationship skills Superior follow through and the ability to handle multiple tasks with limited supervision. Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The ideal candidate is a decisive, visible, and hands-on leader who builds elite executive teams, drives accountability without bureaucracy, and thrives in high-profile, high-expectation environments. They combine strong on-property operational presence with rigorous analytical discipline, delivering clear, concise, and actionable reporting and forward-looking insights that enable informed ownership decision-making. Organizational Structure: Reports directly to Ownership Pay Range: $240,000 to $330,000 with bonus plan (commensurate with experience and strength) Position Summary The Managing Director or General Manager is the senior executive leader of the hotel, accountable for strategy in close partnership with Ownership, full P&L performance, operational excellence, culture, and long-term market positioning. The role carries responsibility for driving sustainable top-line growth, maximizing profitability, and strengthening the hotel's competitive position as a flagship luxury asset with a focus on long-term value creation. The leader maintains a highly visible, hands-on leadership style, providing direct support to teams where needed, ensuring service excellence, and fostering a culture of accountability and performance while balancing strategic leadership with day-to-day operational involvement. General Duties and Responsibilities Operations & Guest Experience * Ensure consistent delivery of Forbes-level luxury standards, with a focus on continuous improvement in service scores and guest satisfaction. * Conduct daily property walks to monitor condition, cleanliness, and operational discipline. * Oversee a complex, multi-outlet food and beverage operation, including fine dining restaurants, bar/lounge concepts, seasonal outlets, in-room dining and a large banquet and catering operation. * Champion innovation and excellence across all guest touchpoints. * Maintain a consistent on-property presence, including regular floor walks and direct engagement with guests and teams. * Drive measurable improvements in Forbes ratings, loyalty program performance, and online reputation metrics, supported by clear performance data. * Translate guest experience performance metrics into clear action plans and structured ownership reporting. Financial Performance & Revenue Growth * Drive top-line revenue growth, effective labor management, and disciplined expense control in a large luxury hotel environment * Partner closely with Sales, Marketing, and Revenue Management to strengthen market share, rate integrity, and long-term positioning. * Ensure disciplined financial analysis and transparent departmental reporting, enabling data-driven decision-making and clear visibility for Ownership. People & Culture * Recruit, develop, and retain a high-performing leadership team. * Coach and mentor department heads, holding leaders accountable for results, engagement, and service culture. * Ensure all associate matters are handled professionally and in alignment with HR policies and best practices. * Promote open communication, inclusion, and a positive work environment. * Hold leaders accountable through clear goals, performance tracking, and regular review cadence with timely corrective action where required. Market & Brand Leadership * Actively represent the hotel within the Washington, DC hospitality, business, and social community. * Maintain strong relationships with key stakeholders, clients, and partners. * Demonstrate a full understanding of the Washington, DC hotel market, competitive landscape, demand drivers, and seasonality. * Work in close alignment with Ownership on strategic brand and concept initiatives to ensure shared vision and consistency Experience and Requirements * Bachelor's degree in Business Administration, Hospitality Management, or related field. * A minimum of 15 years of experience in a senior management position within a luxury hotel environment of a Forbes- or AAA Four Diamond-rated hotel or equivalent. * Currently or previously serving as a General Manager or Managing Director in a luxury hotel environment. * Strong experience in independent luxury hotels preferred; experience with more than one independent asset strongly preferred. * Prior leadership experience in a Forbes-rated luxury hotel. * Experience in U.S. luxury city hotels such as New York, Washington, DC, Boston, Chicago, or Los Angeles (Washington, DC experience strongly preferred). * Experience leading a large-scale hotel with 300+ guest rooms * Demonstrated success managing hotels with multiple food & beverage outlets, including fine dining, bar/lounge concepts, seasonal venues, and in-room dining. * Strong, documented record of improving Forbes standards, loyalty engagement, and online reputation scores. * Proven ability to drive top-line revenue growth while effectively managing labor and operational costs. * Ability to drive innovative solutions that anticipate and exceed guest and client expectations. * Efficiency-forward mindset to enhance internal systems, productivity, and performance. * Willingness and flexibility to work a demanding, non-traditional executive schedule * Exceptional communication skills, both verbal and written. * Strong analytical and financial acumen with the ability to interpret complex performance data, manage budgets, and monitor the financial health of the hotel. * Ability to manage multiple priorities in a fast-paced, high-expectation luxury environment. * Availability to travel for ownership meetings, industry events, and business development as required.

Assists the property in meeting revenue goals and growing market share by developing and leading total hotel pricing and inventory optimization strategies. Analyzes hotel performance and pricing effectiveness. Identifies revenue opportunities and makes recommendations to hotel for pricing and/or inventory management changes. Monitors demand trends, booking patterns, pace and market conditions. Analyzes reports and data and develops models and projections. Measures outcomes and effectiveness of revenue improvement programs. Duties & Responsibilities Primary Responsibilities/Essential Functions: Analyzes and measures pricing strategies. Ensures a consistent and rational hotel pricing and yield strategy across all channels and all segments according to the company's pricing philosophy. Formulates strategic plans for hotel and effectively defines, executes, and communicates actions to accomplish related objectives. Effectively use available systems to determine, implement, manage and control accurate and agreed upon selling strategies. Analyze and monitor marketing channels, groups, and other account production. Ensure that all major channels of distribution - Internet, GDS, CRO, Consortia, Wholesale, etc. - effectively support the hotel and maintain rate parity Collaborate with Director of Sales to identify effectual as well as engaging rate offers with groups, business travel, wholesale, etc. Both parties must sign off all contractual rate offers for these segments. Works with Group Sales and Catering to define space release polices, catering minimums, etc. Communicates the hotel's selling strategies effectively to Sales & Marketing colleagues. Proactively manages inventory for the hotel to optimize revenue in all areas including Rooms, Function Space, and Food and Beverage. Assesses the impact of room inventory factors on performance and influences corrective measures. Effectively manages promotions, restrictions and policies to maximize revenue potential. Accurately prepare Monthly and Weekly Forecasts (Day by Day) for all transient segments, group (based on feedback from Sales/Event Services). Proactively provides data to the team for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix (Group vs. Transient and its sub-segments), room type demand, channel production and geographical mix, recognizing trends and patterns. Researches and maintains knowledge of market trends, competition and customers. Recognizes trends and their relevance to one another and provides pricing, inventory and selling strategy recommendations. Ensure hotel representation on our website as well as third party websites are accurate and appropriate. Participates in the preparations of the transient and group rooms budgets, with input from Sales and contributes to the development of the transient and group portion of the hotel's marketing plan. Works with the Sales Department and defines booking terms, conditions and allotments for all transient and Group segments. Evaluate Weekly and Monthly Market Share reports to understand trends and opportunities vs. competitive set and the market as a whole and ensure targeted relative RevPar positioning is achieved. Works hand in hand with the on property and corporate marketing team to drive digital marketing initiatives and optimize direct e-commerce channel. Assists in developing 3-month, 6-month, and 12-months strategic action plans for the management of transient revenues. Oversee the development and monitoring the reservations department for efficiency in converting rooms via Navis leads, abandonment carts, and overall selling strategy. Responsible for reservation agents' and supervisors' overall reservations related performance. Analyze and yield topline opportunities in every revenue generating outlets between BBR/BBC to include but not limited to: F&B, Recreation, Spa, Rooms related, Dry Bar, Parking, etc. Measure revenue per units, perform menu engineering, compare to our competitors, and study latest trends for each department. Come up with ideas, packages, seasonal offers, and other creative ways to maximize revenue. Meet department leaders and assist in creating new SOPs (if needed) to help implement these ideas. Inspect what you expect. Follow through with the team on the field as well as the perspective GM. Other Responsibilities/Supportive Functions: Regularly share and discuss analytical findings and strategies with the Corporate Director of Revenue Management & Distribution. As applicable, trains, manages and develops relevant team members to ensure successful execution of revenue maximization efforts. Trains relevant team members on key areas of revenue and yield management. Communicates the hotel's selling strategies effectively to Sales & Marketing colleagues Qualifications Qualifications (relevant experience, education and training): High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in hospitality desired. Two or more years of related industry Revenue Management experience. Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in working in a high volume, time sensitive environment. Completes all required training as scheduled. Experience preparing budgets and expertise analyzing profit and loss statements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of financial elements and deal with several abstract and concrete variables. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide sales presentations and materials to potential customers. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction. Requires strong working knowledge of MS Office applications (including Excel and PowerPoint) and ability to learn and use telephone and computer systems used at the hotel. Experience with current web-based business intelligence tools. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Position requires working from property location. Must maintain a clean appearance and professional demeanor. Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly sits for sustained periods of time and stands and walks occasionally when working with potential customers to present information and tour the property. The team member occasionally grasps objects such as presentation materials. The team member occasionally reaches by extending hand(s) and arm(s) in any direction while performing essential functions of the job. The team member frequently talks when communicating with current or potential clients and staff. The team member frequently needs to hear voices while interacting with potential customers, guests and staff. Many aromas and smells are present in the dining areas. Exerts up to 40 pounds of force occasionally, and/or up to 10 pounds of force constantly to move objects such as sales materials. The team member is required to have close visual acuity to operate a computer. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the reports and contracts. The team member is primarily subject to environmental conditions found working inside. The team member is occasionally subject to loud noise (or music) when working in or around the property. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts.

Bargaining Unit: Management - Mgmt Classes, Classified & Exempt Why Join Contra Costa Health Services? Contra Costa is a large and diverse county. Serving the health needs of such a big, complex place demands a health department that is experienced, skilled, flexible and integrated. That's what Contra Costa Health delivers. Contra Costa Health (CCH) is excited to recruit for Chief Operations Officers (COO) in two (2) different divisions: the Contra Costa Regional Medical Center (CCRMC) and the Contra Costa Health Plan (CCHP) in Martinez, CA. The CCRMC COO is responsible for the development and implementation of policies, management, and oversight of clinical and operational measures that will improve and maintain the excellence of health care provided within CCRMC and Health Centers. The CCHP COO is responsible for the development and implementation of policies, objectives, and initiatives for the Health Plan that will attain short- and long-term operational goals. The CCH Vision and Mission At the core of everything we do is delivering health, which means providing access to affordable, convenient and high-quality care-while removing the barriers to embracing healthier behaviors. Contra Costa Health makes good health more attainable for all residents and we maintain a strong focus on equity and eliminating health disparities in our communities. Mission Statement Our mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health Plan (CCHP) was the first federally-qualified, state-licensed, county-sponsored HMO that currently provides managed care for more than 200,000 people in the county. CCHP is the primary managed-care provider for Medi-Cal beneficiaries in Contra Costa that also manages smaller plans for county employees and In-Home Support Services (IHSS) homecare workers. CCHP is accredited by the National Committee for Quality Assurance (NCQA), an independent body that conducts rigorous assessments of health plans' structures and processes, clinical quality and patient satisfaction. CCHP is only one of six Medicaid managed-care plans in California to receive a four-star rating from NCQA. CCHP's strategy is centered around three priorities: * Supporting providers by aligning quality initiatives with what is happening in the provider's office-where quality truly occurs. * Investing in data integration to ensure we could identify true care gaps and move toward Electronic Clinical Data Systems (ECDS) reporting. * Addressing community health priorities, particularly maternal health, behavioral health and preventive care. These priorities allow us to focus on measures that matter most to our members, such as perinatal care, immunizations and patient experience. Conta Costa Regional Medical Center (CCRMC) is a full-service county hospital and offers a complete array of patient-centered healthcare services delivered in a beautiful facility in Martinez, California, a suburb of San Francisco. For more than a century, Contra Costa's public hospital has been providing quality healthcare services to the entire community. CCRMC is the largest division of Contra Costa Health Services, the County's health department, whose mission is to care for and improve the health of all people in Contra Costa County, with special attention to those who are most vulnerable to health problems. Public hospitals like CCRMC play a critical role in providing health care, and we are proud of our role as the health care safety net for vulnerable populations. Contra Costa's state-of-the-art 167-bed medical center is fully equipped with the most up-to-date seismic-safety features and high-tech medical apparatus, including a sophisticated and energy-efficient climate control system designed to maximize the comfort of patients and staff. After dozens of evaluative studies, and extensive consultation related to the future of the county's public hospital, it was determined that CCRMC plays a unique role as an essential community provider that could not be replaced by any other single hospital or combination of hospitals in the region. Publicly owned by Contra Costa County, CCRMC and its 10 outpatient health centers bring an enhanced level of expertise and a new vision of integrated health care governed with not-for-profit transparency and accountability. CCRMC is looking for someone who is: * A strong leader. You will develop and maintain effective working relationships with your team and lead by example. * A strong relationship builder. You will need to establish relationships across operational areas, departments and with external agencies. * An effective communicator. You will need exemplary communication skills to effectively convey complex policies and procedures across all levels of the organization and foster an environment of open dialogue and feedback while respecting confidentiality and discretion in sensitive matters. * A strong motivator and supporter. You will need to encourage and support your line supervisors who are responsible for providing day-to-day supervision of Personnel/Payroll staff. * Organized, data- and results-driven. You will need to balance multiple priorities and know when it is appropriate to delegate. You should utilize data analytics to inform decisions, improve workforce planning, and measure the effectiveness of initiatives in meeting departmental objectives. * Able to adapt to constant change. You will need to be flexible and able to shift priorities quickly as needs change. * Innovative and solutions focused. You will need to take a fresh look at current internal practices, encourage innovation and identify opportunities to modernize and streamline operations. You will need to be a champion for change in establishing an environment of continuous improvement.. CCHP is looking for someone who is: * A seasoned professional with Managed Care operational experience * A professional who understands the complexities of governmental contracts and deliverables both for CMS, Department of Health Care Services and Department of Managed Health Care * Well versed in knowledge of Medi-Cal, Medicare, and commercial lines of business with a deep operational expertise how to implement and execute new programs with measurable outcomes * A leader with a diverse background in Claims Administration, Provider Network both contracting and Network Management, Member Services Operations, Quality, Appeals and Grievances, and Project Management * Experienced in managing clinical teams to establish the business model in all clinical operations with the Advice Nurse Unit, Case Management, Utilization Management, and a Clinical Auditing unit * Experience in managing health plan operations both with clinical and non-clinical teams * Knowledgeable of Compliance and internal audits * Well versed in training teams when deficiencies are noted that impacts the health plan's operation * Able to lead an audit based on contracts and technical assistance guides from DHCS/DMHC * An healthcare expert with an understanding of Health Equity and Quality Improvements Knowledgeable of CalAIM and Enhanced Care Management, Community Supports, Doula Program and the Community Health Workers Program * Understanding of the challenges of a county run health plan and able to operate a plan in a governmental setting with layers of processes and rules outside of normal business operations * Able to inspire people and manage complicated programs that are subjected to rule enforcement by the DHCS and DMHC * A leader that is competent to assist in developing a Strategic Plan for the Duals and Special Needs Population and implementation of Value Based Payment Systems What you may typically be responsible for: * Managing a team of Directors with diverse Managed Care expertise. * Balancing the needs of Managed Care operations * Implementing patient care related projects, including supervision, management, and direction of staff * Designing and implementing policies, and processes that will be effective and efficient in the provision of health care to the patient population, while ensuring business needs, compliance and regulatory requirements are met * Coordinating with the Chief Quality Officer to ensure ongoing compliance with Joint Commission on Accreditation of Health Care Organization (JCAHO) requirements and other applicable law and regulations A few reasons you might love this job: * You will have a supportive team with shared goals that are aligned with the organization's commitment to serving the community. * We offer generous benefits and a great retirement package! * You will gain experience in a broad range of healthcare obstacles. A few challenges you might face in this job: * You must know how to apply County policies, as well as State and Federal laws to execute decisions. * You must have patience while waiting for processes to move forward. * You must reprioritize assignments based on the ongoing needs of the organization. Competencies Required: * Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data * Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business * Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations * Attention to Detail: Focusing on the details of work content, work steps, and final work products * Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results * Oral Communication: Engaging effectively in dialogue * Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships * Business Process Analysis: Defining, assessing, and improving operational processes and workflow * Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness * Organizational Systems Thinking: Comprehending the organization as a system of integrated and interdependent functions * Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries * Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives * Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objective * Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment Benefits The County offers a competitive benefits program that includes the following: * Retirement - The County pays the employer contribution to CCCERA, a 1937 Act defined benefit retirement plan, which has reciprocity with other 1937 Act County retirement systems, CalPERS, and systems with CalPERS reciprocity. Employee contributions are based on a percentage of pensionable compensation. The County also participates in Social Security and Medicare. * Health Insurance - A variety of subsidized medical, dental, and vision plans are offered. * Long Term Disability - County-paid program. * Vacation Leave - Initial monthly accrual rate is 10 hours, up to maximum accumulation of 240 hours. * Sick Leave - Monthly accrual is 8 hours. * Annual Management Administrative Leave - 94 non-accruable leave hours are credited each January 1st (prorated for those hired after January 1st). * Personal Holiday Credit * Holidays - 11 paid holidays per year. * Professional Development Reimbursement - Eligible for reimbursement of $625 each two-year period for qualifying expenses, including the purchase of job-related technology devices or software. An additional $750 per fiscal year is available through Career Development Training, which requires some cost sharing. * Deferred Compensation Plan - County contributes $85, plus an additional $150 per month upon qualifying employee contributions to a 457 plan. * Management Life Insurance Program * Management Longevity Pay For more information regarding Contra Costa Health, view the website at Contra Costa Health | Home. To read the complete job description, please visit the website: ****************** Education: Possession of a Master's Degree from an accredited college or university, with a major in Health Care Administration, Business Administration, Public Administration, or a health-related field. Experience: Four (4) years of full-time experience, or its equivalent, in an executive management or operations management capacity. Depending on the position to be filled, qualifying experience may be limited to experience directly related to the assignment as specified on the job announcement. For example, experience in a managed health care organization, experience in a health care system, etc. Substitution for Education: Possession of a Bachelor's Degree and two (2) additional years of qualifying administrative management experience may be substituted for the required Master's Degree. * Application Filing: Interested candidates shall submit an online application and attach a cover letter and resume if applicable. Please note, at any time during the interview and selection process candidates may be asked to produce either a copy of their college degree or transcripts. * Interview Process: Applications will be evaluated, and those candidates deemed most qualified will be invited to the interview and selection process. This position is exempt from the merit system and will not follow regular County recruitment and selection procedures. Only the most qualified candidates will be invited to interview. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

The Director of Revenue Management is responsible for the daily operations, systems, and sales in the Reservations Department. Works with the Sales Department to accurately forecast future business. Communicates with the Front Desk staff, Sales department and Reservation team concerning sales strategy and house status on a daily basis. Supervises reservation agents in correct quoting of rates, sales effectiveness and policies. Desired: Firsthand knowledge of LA market. Knowledge of following systems: Opera, SynXis, Duetto, Tableau, Ideas. Key Responsibilities: • Lead the hotels' analytical efforts as applied to room sales. • Support the hotels' yield efforts, via analysis and reporting that ensure that all segments and distribution channels are “mined” for revenue opportunities based on budget, forecast, pace and market demand. • Develop and maintain an innovative, forward-thinking team attitude, driven towards improvement. • Maximize the potential and ensure proactive and accurate maintenance and management of all systems: Duetto, SynXis, Opera, and BI. • “Partner” with the Sales, Marketing, and Finance team, providing analysis, reporting and data collection for teams as needed. • Provide analytical research documents and reports in support of the annual Rate and Budget processes as well as development of the Business Plan. • Take lead in writing, communicating, and providing analytical research, documents, and reports to complete required Financial Reports to ownership and executive leadership. • Identify and communicate demand periods (high and low) for which a strategic plan is needed; build the strategic plan in conjunction with Sales Team. • Ensure that the necessary reports are maintained and systematically analyzed, containing market intelligence reports including but not limited to: Demand360, Hotelligence, STR, DaySTR, Pulse BI, Forecasts, etc. • Lead Weekly Revenue Meetings, provide insight and recommendations in terms of pricing, availability, market demand and promotional opportunities for all segments and channels. • Ensure hotel's yield strategy is accurately implemented and with a sense of urgency in all distribution channels via Duetto, SynXis, Opera, etc. for all future dates. • Create a strong, open minded revenue culture throughout entire hotel. • Develop, grow, and mentor team members and junior managers in other disciplines outside of revenue department. • Creates and manages a departmental budget. • Collects and then provides multi-varied information about the competitive environment to a variety of internal customers. • Interfaces with contacts and customers as required. Is an integral part of the leadership team, attends all scheduled meetings and contributes actively with proper preparation. Effectively communicates to hotel team members. Conducts a daily briefing with department team members on current key activities. Be an inspiration to all hotel staff to achieve luxury levels of performance. Interacts in a positive way with all team members to ensure a luxury guest experience. Must be an example of the Dream Hollywood Hotel Values, brand standards, and a champion of grooming and appearance guidelines. Qualifications: Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Results oriented with an emphasis on both individual and team accountability. 5 years' experience in Revenue Management, preferably minimum of 2 years as Director Technologically savvy, expert in Microsoft Excel, possessing the aptitude and desire to learn new technology. Analytical skills, as well as problem recognition and resolution skills. Excellent communication and organizational skills. The Dream Hollywood Hotel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We prohibit discrimination and/or harassment of any type. All qualified candidates will receive consideration for employment without regard to race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identify, gender expression, age, pregnancy or related medical conditions, parental status, veteran and/or military status, physical or mental disability, genetic information or characteristics, domestic violence survivor status, marital status, arrest and conviction records or other characteristics prohibited by federal, state or local law.

Vacation Rental Assistance (VRA) is a South Lake Tahoebased innovative vacation rental management company seeking an experienced, driven business leader to join our executive team. This role focuses on company-wide oversight, strategic execution, and bringing our long-term vision to life. Youll work closely with ownership and department heads to scale operations, optimize systems, and lead key initiatives. From implementing KPIs to refining structure and driving growth, youll play a critical role in shaping the future of VRA. About VRA VRA was founded in 2008 to offer premier management services for vacation homes in the Truckee/Tahoe area. Our mission centers on people and the pursuit of excellence. After 17 years of refining systems and building a strong foundation, were ready to take our next big leap. We foster a high-energy, fast-paced, and growth-focused work culture with endless opportunities to learn, lead, and make an impact. Were ambitious, people-focused, and dedicated to constant improvement. About You Youre a strategic thinker and dynamic leader with a passion for building and managing high-performing teams. You're experienced in driving large projects, detail-oriented, and thrive in fast-paced environments. You lead with both confidence and humility, balancing authority with empathy. Youre a strong communicator, problem solver, and quick learnerable to turn vision into actionable strategy and execution. You empower others through delegation, build systems that scale, and create lasting impact. You don't need the 'box' created for you, in fact you thrive creating the 'box'. Key Responsibilities Learn core roles and systems across field and admin teams Partner with leadership to align and execute company vision Oversee departments and hold teams accountable to KPIs and goals Lead hiring efforts and team development Drive business growth and strategic projects Own key initiatives and performance outcomes Requirements Proven leadership and team-building experience Vacation rental or related industry experience preferred, but not required Excellent interpersonal, communication, and customer service skills Highly impactful, adaptable, and resourceful Strong delegation and multi-tasking skills Willingness to pitch in wherever neededincluding hands-on tasks Availability to work holidays/weekends if needed 4X4 / AWD vehicle Compensation and Benefits $130,000$175,000+ OTE, DOE and performance Paid vacation Benefits TBD To Apply Click to apply and complete this online application, and please include a cover letter sharing a bit about yourself and while you think you are a fit for this opportunity. Complete our brief work style survey clicking here, or copy and pasting this in your browser: ********************************************************* Thank you for your time and interestwe look forward to hearing from you!

Vacation Rental Assistance (VRA) is a South Lake Tahoe-based innovative vacation rental management company seeking an experienced, driven business leader to join our executive team. This role focuses on company-wide oversight, strategic execution, and bringing our long-term vision to life. You'll work closely with ownership and department heads to scale operations, optimize systems, and lead key initiatives. From implementing KPIs to refining structure and driving growth, you'll play a critical role in shaping the future of VRA. About VRA VRA was founded in 2008 to offer premier management services for vacation homes in the Truckee/Tahoe area. Our mission centers on people and the pursuit of excellence. After 17 years of refining systems and building a strong foundation, we're ready to take our next big leap. We foster a high-energy, fast-paced, and growth-focused work culture with endless opportunities to learn, lead, and make an impact. We're ambitious, people-focused, and dedicated to constant improvement. About You You're a strategic thinker and dynamic leader with a passion for building and managing high-performing teams. You're experienced in driving large projects, detail-oriented, and thrive in fast-paced environments. You lead with both confidence and humility, balancing authority with empathy. You're a strong communicator, problem solver, and quick learner-able to turn vision into actionable strategy and execution. You empower others through delegation, build systems that scale, and create lasting impact. You don't need the 'box' created for you, in fact you thrive creating the 'box'. Key Responsibilities Learn core roles and systems across field and admin teams Partner with leadership to align and execute company vision Oversee departments and hold teams accountable to KPIs and goals Lead hiring efforts and team development Drive business growth and strategic projects Own key initiatives and performance outcomes Requirements Proven leadership and team-building experience Vacation rental or related industry experience preferred, but not required Excellent interpersonal, communication, and customer service skills Highly impactful, adaptable, and resourceful Strong delegation and multi-tasking skills Willingness to pitch in wherever needed-including hands-on tasks Availability to work holidays/weekends if needed 4X4 / AWD vehicle Compensation and Benefits $130,000-$175,000+ OTE, DOE and performance Paid vacation Benefits TBD To Apply Click to apply and complete this online application, and please include a cover letter sharing a bit about yourself and while you think you are a fit for this opportunity. Complete our brief work style survey clicking here, or copy and pasting this in your browser: ********************************************************* Thank you for your time and interest-we look forward to hearing from you!

VP & General Manager - SMTC Corporation

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you! The Director, Field Operations, leads a team of 5-8 Field Operations Managers in a defined geography responsible 12-15 franchise organizations that range in size from 6-75 units making up a portfolio of roughly 700 restaurants. The Director is personally responsible for the performance of assigned franchise entities in the territory, ensuring their teams are conducting restaurant visits and quarterly business reviews to assess performance against the Model of Excellence and assess capability for Growth Readiness. The Director trains and develops the team to conduct Wendy's Done Right Visits at assigned restaurants, driving the adoption of One Best Way to operate. The Director is a franchisee profitability and operations expert spending their time at the entity level to enhance franchise profitability while the team focuses on restaurant operations and four-wall EBITDA growth. Consistently demonstrate Wendy's values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, marketing, and other functional partners to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience. Responsibilities Operations Performance Ownership Provides leadership to Franchisee community, recommending approaches to improve financial health of the organization; uses data and analytics from functional partners and Wendy's Done Right Assessments to guide their decision-making, problem-solving and time allocation to drive franchisee performance against the Model of Excellence scorecard Leads and motivates team of Field Operations Managers to drive customer centric culture that improves Operations and achieves annual targets; includes restaurant visits frequency according to performance and conducting twice annual Wendy's Done Right Visits in assigned restaurants Accountable to positively influence and drive solutions with Franchisees to align and maintain core systems with operational standards, improve customer satisfaction, increase SRS and Digital sales growth, customer counts growth, food safety, capital re-investment, remodeling and new restaurant development targets Provides leadership considerations with assigned Franchisee's on development sites in partnership with Development team and completing FZ assessments Entity Level Profitability Works directly with Franchisees to grow their enterprise profitability by leveraging Margin Sprint initiatives; maximizes P&L control and implementing Wendy's recommended systems & tools across their entity restaurants Leverages Model of Excellence Scorecard for P&L benchmarking to set goals and practices to improve the entity's financial health. Follows up consistently with Franchisee to ensure those recommendations are implemented accordingly Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals Conducts Quarterly Business Reviews and Growth Readiness Assessments across an assigned group of franchisee entities that own between 5 and 75 restaurants. The quarterly reviews include goal setting requiring follow up by the Director to ensure entities progress to operating Model Restaurants while curating an organization that is consistently growth ready Effectively utilizes restaurant services, finance, strategic partnerships, peers and support functions to develop EBITDA optimizing strategies to achieve industry leading ROI for franchisees Lead the Team Manage and develop direct reports: Field Operations Managers Partner effectively with restaurant support functions as needed Work cross-functionally to develop and grow assigned Franchisees within the people aspect of the business Supports VP- Field Operations in developing high performing teams through active leadership, coaching and role modeling leadership competencies DMA Management Leads strategic franchise and DMA planning to drive market growth and performance, brand ranking and growth through operations, local marketing plans, new restaurants, Image Activation and enhanced facilities Fosters a culture focused on high performance, exceptional service, and accountability Strategic Partner to DMA Leadership team(s) and ensures succession plans are in place; partners with DMM to provide Local Marketing guidance Minimum Wage USD $154,000.00/Yr. Maximum Wage USD $277,000.00/Yr. Qualifications preferred: Bachelor's degree in operations, Business Markets, and Management, Finance, Supply Chain or related field Minimum 5 years' experience with increasing responsibility in operations management, including P&L management of multi-unit operations Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey high-quality, timely decisions Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders Build strong relationships with teams across the organization to better establish strong lines of communication and inspires trust Strong organizational skills, with the ability to balance relevant priorities Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions Strong strategic thinking capabilities and ability to lead growth and change initiatives Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite Wendy's was built on the premise, "Quality is our Recipe ," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance. Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, *********************** NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you! The Director, Field Operations, leads a team of 5-8 Field Operations Managers in a defined geography responsible 12-15 franchise organizations that range in size from 6-75 units making up a portfolio of roughly 700 restaurants. The Director is personally responsible for the performance of assigned franchise entities in the territory, ensuring their teams are conducting restaurant visits and quarterly business reviews to assess performance against the Model of Excellence and assess capability for Growth Readiness. The Director trains and develops the team to conduct Wendy's Done Right Visits at assigned restaurants, driving the adoption of One Best Way to operate. The Director is a franchisee profitability and operations expert spending their time at the entity level to enhance franchise profitability while the team focuses on restaurant operations and four-wall EBITDA growth. Consistently demonstrate Wendy's values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, marketing, and other functional partners to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience. Responsibilities Operations Performance Ownership * Provides leadership to Franchisee community, recommending approaches to improve financial health of the organization; uses data and analytics from functional partners and Wendy's Done Right Assessments to guide their decision-making, problem-solving and time allocation to drive franchisee performance against the Model of Excellence scorecard * Leads and motivates team of Field Operations Managers to drive customer centric culture that improves Operations and achieves annual targets; includes restaurant visits frequency according to performance and conducting twice annual Wendy's Done Right Visits in assigned restaurants * Accountable to positively influence and drive solutions with Franchisees to align and maintain core systems with operational standards, improve customer satisfaction, increase SRS and Digital sales growth, customer counts growth, food safety, capital re-investment, remodeling and new restaurant development targets * Provides leadership considerations with assigned Franchisee's on development sites in partnership with Development team and completing FZ assessments Entity Level Profitability * Works directly with Franchisees to grow their enterprise profitability by leveraging Margin Sprint initiatives; maximizes P&L control and implementing Wendy's recommended systems & tools across their entity restaurants * Leverages Model of Excellence Scorecard for P&L benchmarking to set goals and practices to improve the entity's financial health. Follows up consistently with Franchisee to ensure those recommendations are implemented accordingly * Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals * Conducts Quarterly Business Reviews and Growth Readiness Assessments across an assigned group of franchisee entities that own between 5 and 75 restaurants. The quarterly reviews include goal setting requiring follow up by the Director to ensure entities progress to operating Model Restaurants while curating an organization that is consistently growth ready * Effectively utilizes restaurant services, finance, strategic partnerships, peers and support functions to develop EBITDA optimizing strategies to achieve industry leading ROI for franchisees Lead the Team * Manage and develop direct reports: Field Operations Managers * Partner effectively with restaurant support functions as needed * Work cross-functionally to develop and grow assigned Franchisees within the people aspect of the business * Supports VP- Field Operations in developing high performing teams through active leadership, coaching and role modeling leadership competencies DMA Management * Leads strategic franchise and DMA planning to drive market growth and performance, brand ranking and growth through operations, local marketing plans, new restaurants, Image Activation and enhanced facilities * Fosters a culture focused on high performance, exceptional service, and accountability * Strategic Partner to DMA Leadership team(s) and ensures succession plans are in place; partners with DMM to provide Local Marketing guidance What we expect from you * preferred: Bachelor's degree in operations, Business Markets, and Management, Finance, Supply Chain or related field * Minimum 5 years' experience with increasing responsibility in operations management, including P&L management of multi-unit operations * Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey high-quality, timely decisions * Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders * Build strong relationships with teams across the organization to better establish strong lines of communication and inspires trust * Strong organizational skills, with the ability to balance relevant priorities * Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals * Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership * High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions * Strong strategic thinking capabilities and ability to lead growth and change initiatives Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance. Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, *********************** NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws. Education: High School Diploma/GED Travel: 75% Pay Range: $154,000.00 - $277,000.00 Annually Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.