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Roving Crew Supervisor
Franklin County, Oh 3.9
Crew boss job in Columbus, OH
Purpose
PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY. THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE
$32k-38k yearly est. 60d+ ago
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Crew Accommodations Supervisor
Corpay
Remote crew boss job
What We Need Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division, TA CONNECTIONS. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution. You will report directly to Crew Accommodations Manager and regularly collaborate with supporting team(s)/department(s).
How We Work
As a Crew Accommodations Supervisor, you will be expected to work remote/virtually. Corpay will set you up for success by providing:
Company-issued equipment
Remote training
Role Responsibilities
Supervising and supporting Crew Accommodations Agents during assigned shifts.
Assigning and monitoring daily tasks, ensuring clarity and accountability.
Maintaining and updating team schedules, including deviations and approved changes.
Ensuring agents have access to all necessary tools, systems, and resources.
Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions).
Serving as the primary liaison between the client's duty manager and TA Connections Crew Accommodations Desk.
Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs.
Communicate clearly and consistently with internal departments to resolve issues and expedite work.
Providing real-time guidance and support to agents during shifts.
Monitoring attendance, punctuality, and adherence to company policies.
Delivering constructive feedback and recognizing strong performance.
Supporting performance evaluations and quality assurance efforts.
Identifying and escalating opportunities for individual or team improvement.
Stepping in to performing agent tasks as needed, including:
Booking and updating hotel and ground transportation accommodations.
Sourcing last-minute lodging and transportation options.
Negotiating rates and managing vendor communications.
Accurately documenting all transactions and approvals in TA Connections systems.
Managing hotel relocations and ensuring timely, professional communication with stakeholders.
Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting.
Qualifications & Skills
High School Diploma or GED equivalent.
Minimum 3 years of experience in a call center or similar environment.
Proven experience in a supervisory role (required for external applicants).
Strong leadership, interpersonal, and conflict-resolution skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a high-volume, time-sensitive environment.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Reliable internet connection and a quiet home workspace.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company wide.
Robust PTO offerings include major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate salary range is $19.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
$19 hourly 7d ago
Crew Supervisor
Easterseals Redwood 4.4
Crew boss job in Cincinnati, OH
CREW SUPERVISOR - FULL-TIME Who is Easterseals Redwood? At Easterseals Redwood, we believe in the power of purpose and the power of work. We believe that with the right skills and support, everyone can achieve the thrill of success. Our programs are designed to meet individuals where they are -- to enrich education, expand employment, enhance health, and elevate our communities. By 2030, 10,000 people each year will say Easterseals Redwood makes their lives better. We empower children and adults with disabilities, military veterans, and people facing disadvantages in our region to live full and meaningful lives. As one of the largest human service providers in the region, our team members won't rest until every one of us is valued, respected, and accepted.
Our Values: Believe in people, Joy, Inclusion, Curiosity, Impact, and Courage Why join Easterseals Redwood as a Crew Supervisor:
PTO and Extended Illness Time
Health Insurance options
401K Retirement Plan with a company match
Dental and Vision Insurance options
Disability Insurance options
Education and Professional Development Assistance
Free daily lunch (Kentucky campus)
Humana Employee Assistance Plan
10 Paid holidays
Growth Opportunities
Position Summary Building Value is a social enterprise powered by Easterseals Redwood whose mission is to accelerate careers in construction for people facing economic and employment challenges. Through our training program, we deconstruct, demolish, and clean out homes and offices to salvage building materials, appliances, and architectural gems for sale to the public. The Crew Supervisor is integral to both the paid construction adjacent work we do as a company and our mission of training young people in the construction trades. As a Crew Supervisor, you will be the direct job-site supervisor of a rotating team of 3-5 training participants and work alongside the crew in a range of construction adjacent services: demolition and deconstruction/salvage projects, commercial cleanouts, apartment turns, painting, and occasional hardscape projects. Framing, finish carpentry, drywall finish, and painting skills are a must for this position.
The Crew Supervisor works closely with the Deconstruction Manager and three other Crew Supervisors to plan work activities, safety plans, and crew assignments. On a day-to-day basis, the Crew Supervisor will instruct, train, and coach crew participants in the work for the day, provide feedback to crew members on attitude, performance, work ethic, and work quality, and coordinate pick-up of materials from deconstruction sites to be transported to the retail location. The Crew Supervisor ensures the safety of all associates while maximizing efficiency on the job site and holds the crew accountable for work ethic, quality, and proper use of Personal Protection Equipment (PPE) and tools.
Job Responsibilities:
Lead a work crew of training participants by example in safety, work ethic, attitude, quality, and professionalism.
Develop and maintain good public relations with on-site customers/clients.
Ensure a safe work environment and proper use of PPE.
Train crew participants on tools, proper tool usage, and building/deconstruction techniques.
Mentor, train, coach, and enforce program requirements through providing daily and weekly feedback.
Transport crews, tools, and materials to/from job sites.
Operate heavy equipment (skid steer, mini skid steer, forklifts, man lifts) when needed.
Council with Crew Supervisors and Managers weekly on evaluation of individuals' progress in the program.
Competencies:
Framing and finish carpentry skills
Varied and well-rounded construction and maintenance related skillset
Knowledge and ability to operate common hand tools, power tools, and heavy equipment
Dexterity, finesse, and attention to detail to successfully salvage materials for reuse in good condition
Initiative, planning and organizational skills, ability to handle multiple priorities with a strategic focus, and ability to follow-through and complete job tasks
Critical thinking and problem-solving skills
Effective verbal and written communication
Ability to teach, direct, and motivate the work of others
Ability to provide strong positive mentorship, constructive feedback, remain calm under pressure, and model restraint and positive communication for the crew; to simultaneously be kind, firm, and respectful
Professionalism in appearance, actions, and behaviors
Commitment to the Easterseals Redwood mission, vision, philosophy, values, and standards.
Respect for others without regard to race, gender, ethnicity, religion, disability or other legally protected class.
Ability to lift 50 lbs in weight and up to 200 lbs with assistive equipment.
Ability to tolerate a work environment consistent with material salvaging, deconstruction, and manufacturing, including dust, extremes of heat and cold, and noise.
Reliable transportation to/from work and to complete out-of-building duties.
Ability to meet background check requirements and supply required documentation as outlined by Easterseals Redwood.
Required Education and Experience:
High school diploma or equivalent
OSHA 10 Certification
3-5 years of construction or demolition experience
1-2 years of supervisory experience
Ability to lift 50 lbs in weight and up to 200 lbs with assistive equipment.
Ability to tolerate a work environment consistent with material salvaging, deconstruction, and manufacturing, including dust, extremes of heat and cold, and noise.
Valid driver's license. Reliable transportation to/from work and to complete out-of-building duties.
Commitment to the Easterseals Redwood mission, vision, philosophy, values, and standards.
Ability to meet background check requirements and supply required documentation as outlined by Easterseals Redwood.
WORKING CONDITIONS:
Work is typically performed M-F 7:30 am - 4 pm. Employee is regularly exposed to dirt, dust, debris, smells, and outdoor weather conditions. Regular exposure to minor cuts, burns or other incapacitating injury, and risk of electrical shock. Employee regularly works near moving parts.
We are a drug free workplace.
$30k-34k yearly est. 5d ago
Full-Time Work Crew Supervisor
Center for Employerment Opportunities
Crew boss job in Cleveland, OH
Work Crew Site Supervisor
In Person at our Cleveland, OH office
The Opportunity
Anticipated deadline to submit application: January 23rd, 5pm ET. Position may close early if application limit is met. Apply promptly for full consideration.
We're looking for a
Site Supervisor
to help us live our mission to prepare people with recent criminal convictions for securing employment each year.
Site Supervisors
support, supervise, and train work crews of 5-10 individuals, creating an uplifting work environment that ensures team member safety, providing on-the-job coaching, encouraging and empowering team members to seize each opportunity for building knowledge and skills, and balancing engagement and accountability across the crew.
This role is perfect for you if you enjoy a non-traditional workspace, like being on your feet, and love being outdoors. Ideally, you have experience teaching, coaching, mentoring or motivating youth or groups of adults as we know you'll be able to make a real impact in our participants' lives. You'll help create greater stability for our participants as they get back on their feet.
Please note:
Site Supervisor
work hours are 6:30AM-5:30PM, Thursday through Sunday covering a 10 hour shift with the work conducted indoors in an assembly line environment. Weekly overtime is built into the role.
Who We Are
The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.
Who You Are
You have strong organizational skills and can delegate, prioritize, and manage your team's time effectively to meet project deadlines; you operate under pressure with ease
You pride yourself in your ability to communicate and resolve conflicts effectively with individuals of varying backgrounds and experiences. You recognize the value of continuous communication, looping others into project status and any arising challenges
You have a proven track record of leading teams to achieve success
You enjoy supporting others to solve routine challenges; personally you're mechanically inclined, able to diagnose issues with equipment and propose solutions to solve/address
You're deeply passionate about and committed to social justice
You're respectful, fair, and patient
You believe in hard work, efficient and friendly customer service, and teamwork and collaboration to drive results
You exercise compassion toward the team you're leading and balance this with a straightforward approach that ensures you meet the needs of your customers
You foster strong team spirit and enjoy providing 1:1 support to team members who may need a little extra encouragement
The Nitty Gritty Qualifications
Valid driver's license with good driving record
Must be able to: Consistently lift and move objects up to 75 pounds; stand, kneel, bend, and climb in order to complete projects; work outdoors; walk or stand for long periods of time; drive a 12 passenger van with an attached trailer; operate a smartphone
Previous safety training preferable, though training will be provided to hired candidate
Additional Responsibilities
Key responsibilities of the
Site Supervisor
include but are not limited to:
Leading a work crew in laundry sorting in an assembly line environment.
Comply with company time and attendance (T&A) processes, which includes ensuring that participants accurately record their work time, ensuring that participants receive any required rest breaks and meal periods, and timely reviewing and approving participant time records on a daily basis.
Ensuring customers' work orders are completed to a high standard on a daily basis
Establishing and maintaining positive staff morale through modeling sound leadership and teamwork
Assigning job duties to crew members and setting reasonable goals for completion
Monitoring crew members on job performance and productivity, providing appropriate feedback and/or additional training as needed
Maintaining line of sight of all participants
Maintaining a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations and by reporting any matters that threaten the smooth operation of the training crew to your supervisor
Completing any necessary daily reporting tasks
Special projects and related duties as assigned
Compensation and Benefits
The salary range for this position is $22.6924. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.
We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.
We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.
More About Us
Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves.
All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact.
Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.
IND 4
$22.7 hourly Auto-Apply 7d ago
Crew Supervisor
Dairy Queen 4.1
Crew boss job in Mason, OH
We are looking for an experienced and skilled person with remarkable skills, who will run a store effectively and with attention to detail. Who will create positive memories for all who touch DQ. The shift leader will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.
Qualifications:
Experience Needed
Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
High School diploma or equivalent required.
Proven track record of effectively managing COGS and labor.
Strong knowledge and application of safe food handling practices.
Must be ServSafe certifiable
Skills/Competencies Needed
Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
Must be able to actively work to achieve and exceed set goals for the business.
Technical - proficiency with computers and with Point of Sale systems.
Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
Integrity-does the right thing even when no one is looking, honest, earns trust of others.
Functions:
Operations
Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
Training
Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
Business Planning
Assist in the execution of the restaurant's business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
Understand how to react to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims.
Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.
Fan Service
Ensure that Fan service in all areas meets or exceeds company standards.
Establish standards for the management team and crew to handle customer concerns.
Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
Understand the importance of speed of service and resolve bottlenecks in work flow.
Build relationships with return or preferred patrons.
Team Member Leadership
Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager's performance and job contributions, provide ongoing and helpful feedback against expectations.
Role model and enforce policies and procedures.
At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Health and Safety Standards
Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.
Store Marketing
Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
Responsibilities:
Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
Work in and out of different temperature ranges.
Stand for long periods of time.
Lift up to 50 pounds.
Work around nuts and other allergens.
Perform other duties and responsibilities as requested by the GM.
Benefits:
Trainings
Flexible Schedule
$22k-27k yearly est. 60d+ ago
Crew Accommodations Supervisor
Corpay
Remote crew boss job
What We Need Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division, TA CONNECTIONS. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution. You will report directly to Crew Accommodations Manager and regularly collaborate with supporting team(s)/department(s).
How We Work
As a Crew Accommodations Supervisor, you will be expected to work remote/virtually. Corpay will set you up for success by providing:
Company-issued equipment
Remote training
Role Responsibilities
Supervising and supporting Crew Accommodations Agents during assigned shifts.
Assigning and monitoring daily tasks, ensuring clarity and accountability.
Maintaining and updating team schedules, including deviations and approved changes.
Ensuring agents have access to all necessary tools, systems, and resources.
Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions).
Serving as the primary liaison between the client's duty manager and TA Connections Crew Accommodations Desk.
Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs.
Communicate clearly and consistently with internal departments to resolve issues and expedite work.
Providing real-time guidance and support to agents during shifts.
Monitoring attendance, punctuality, and adherence to company policies.
Delivering constructive feedback and recognizing strong performance.
Supporting performance evaluations and quality assurance efforts.
Identifying and escalating opportunities for individual or team improvement.
Stepping in to performing agent tasks as needed, including:
Booking and updating hotel and ground transportation accommodations.
Sourcing last-minute lodging and transportation options.
Negotiating rates and managing vendor communications.
Accurately documenting all transactions and approvals in TA Connections systems.
Managing hotel relocations and ensuring timely, professional communication with stakeholders.
Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting.
Qualifications & Skills
High School Diploma or GED equivalent.
Minimum 3 years of experience in a call center or similar environment.
Proven experience in a supervisory role (required for external applicants).
Strong leadership, interpersonal, and conflict-resolution skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a high-volume, time-sensitive environment.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Reliable internet connection and a quiet home workspace.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company wide.
Robust PTO offerings include major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate salary range is $19.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
$19 hourly 7d ago
Crew Accommodations Supervisor
Corpay
Remote crew boss job
What We Need Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division, TA CONNECTIONS. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution. You will report directly to Crew Accommodations Manager and regularly collaborate with supporting team(s)/department(s).
How We Work
As a Crew Accommodations Supervisor, you will be expected to work remote/virtually. Corpay will set you up for success by providing:
Company-issued equipment
Remote training
Role Responsibilities
Supervising and supporting Crew Accommodations Agents during assigned shifts.
Assigning and monitoring daily tasks, ensuring clarity and accountability.
Maintaining and updating team schedules, including deviations and approved changes.
Ensuring agents have access to all necessary tools, systems, and resources.
Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions).
Serving as the primary liaison between the client's duty manager and TA Connections Crew Accommodations Desk.
Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs.
Communicate clearly and consistently with internal departments to resolve issues and expedite work.
Providing real-time guidance and support to agents during shifts.
Monitoring attendance, punctuality, and adherence to company policies.
Delivering constructive feedback and recognizing strong performance.
Supporting performance evaluations and quality assurance efforts.
Identifying and escalating opportunities for individual or team improvement.
Stepping in to performing agent tasks as needed, including:
Booking and updating hotel and ground transportation accommodations.
Sourcing last-minute lodging and transportation options.
Negotiating rates and managing vendor communications.
Accurately documenting all transactions and approvals in TA Connections systems.
Managing hotel relocations and ensuring timely, professional communication with stakeholders.
Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting.
Qualifications & Skills
High School Diploma or GED equivalent.
Minimum 3 years of experience in a call center or similar environment.
Proven experience in a supervisory role (required for external applicants).
Strong leadership, interpersonal, and conflict-resolution skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a high-volume, time-sensitive environment.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Reliable internet connection and a quiet home workspace.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company wide.
Robust PTO offerings include major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate salary range is $19.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.