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Crew dispatcher skills for your resume and career
14 crew dispatcher skills for your resume and career
1. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Participate on a 24 hour on call duty every 5 weeks* Assist payroll department with any payroll errors that may occur.
- Completed and verified personnel's payroll.
2. Labor Agreements
- Managed friendly and efficient dispatching of crew members according to time and labor agreements.
- Schedule and call conductors and engineers to work, in accordance with labor agreements.
3. Conductors
- Scheduled locomotive engineers and conductors using a computerized calling system.
- Trained new Engineers and provided guidance to Conductors and Brakemen.
4. FRA
- Organized and maintained records pertinent to FCC and FRA regulations, crew attendance, job assignments and vacations.
- Spearheaded FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
5. Train Crews
- Resolved disputes between Crew Dispatchers and train crews.
- Called train crews to duty according to bargaining agreements Resolved crew inquiries, requests and concerns
6. Crew Travel
- Facilitate presentation to new hire orientation on safety and crew travel procedures.
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- Interacted with Labor Relations, Field Management and Union representatives to meet manpower requirements and to insure efficient train operations.
- Call Train and Engine Crews for various assignments Fill Train Crew Vacancies Responsible for smooth operation of CSX train and manpower flow
8. Crew Changes
- Manage all crew changes to keep vessels crewed with qualified crew members.
9. CMS
A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.
- Input data in the Crew Management System (CMS).
- Implemented logistics software, Crew Management System (CMS).
10. Computer System
- Call railroad crew into work and would put there train on duty in the computer system.
- Complete reports, process data and enter into computer system.
11. Train Operations
- Revised daily tracking metrics to identify key areas for improvement in train operations.
- Managed issues concerning daily crew operations of passenger/freight trains - Directly coordinated with union employees to schedule train operations
12. Communication Devices
- Communicate effectively by telephone, intercom, computer or other communication devices.
- Communicate effectively via phone, intercom, computer, or other communication devices.
13. Customer Complaints
- Audit employees and equipment for safety violations, and correspond with production of customer complaints and needed corrections.
- Performed quality control calls to ensure customer satisfaction and address customer complaints and queries by providing fast resolution.
14. Process Data
- Complete reports, process data and perform other duties.
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List of crew dispatcher skills to add to your resume

The most important skills for a crew dispatcher resume and required skills for a crew dispatcher to have include:
- Payroll
- Labor Agreements
- Conductors
- FRA
- Train Crews
- Crew Travel
- Manpower
- Crew Changes
- CMS
- Computer System
- Train Operations
- Communication Devices
- Customer Complaints
- Process Data
Updated January 8, 2025