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Crew dispatcher skills for your resume and career

Updated January 8, 2025
1 min read
Below we've compiled a list of the most critical crew dispatcher skills. We ranked the top skills for crew dispatchers based on the percentage of resumes they appeared on. For example, 19.1% of crew dispatcher resumes contained payroll as a skill. Continue reading to find out what skills a crew dispatcher needs to be successful in the workplace.

14 crew dispatcher skills for your resume and career

1. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how crew dispatchers use payroll:
  • Participate on a 24 hour on call duty every 5 weeks* Assist payroll department with any payroll errors that may occur.
  • Completed and verified personnel's payroll.

2. Labor Agreements

Here's how crew dispatchers use labor agreements:
  • Managed friendly and efficient dispatching of crew members according to time and labor agreements.
  • Schedule and call conductors and engineers to work, in accordance with labor agreements.

3. Conductors

Here's how crew dispatchers use conductors:
  • Scheduled locomotive engineers and conductors using a computerized calling system.
  • Trained new Engineers and provided guidance to Conductors and Brakemen.

4. FRA

Here's how crew dispatchers use fra:
  • Organized and maintained records pertinent to FCC and FRA regulations, crew attendance, job assignments and vacations.
  • Spearheaded FRA derailment investigations, providing reporting and on-site leadership to emergency situations.

5. Train Crews

Here's how crew dispatchers use train crews:
  • Resolved disputes between Crew Dispatchers and train crews.
  • Called train crews to duty according to bargaining agreements Resolved crew inquiries, requests and concerns

6. Crew Travel

Here's how crew dispatchers use crew travel:
  • Facilitate presentation to new hire orientation on safety and crew travel procedures.

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7. Manpower

Here's how crew dispatchers use manpower:
  • Interacted with Labor Relations, Field Management and Union representatives to meet manpower requirements and to insure efficient train operations.
  • Call Train and Engine Crews for various assignments Fill Train Crew Vacancies Responsible for smooth operation of CSX train and manpower flow

8. Crew Changes

Here's how crew dispatchers use crew changes:
  • Manage all crew changes to keep vessels crewed with qualified crew members.

9. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how crew dispatchers use cms:
  • Input data in the Crew Management System (CMS).
  • Implemented logistics software, Crew Management System (CMS).

10. Computer System

Here's how crew dispatchers use computer system:
  • Call railroad crew into work and would put there train on duty in the computer system.
  • Complete reports, process data and enter into computer system.

11. Train Operations

Here's how crew dispatchers use train operations:
  • Revised daily tracking metrics to identify key areas for improvement in train operations.
  • Managed issues concerning daily crew operations of passenger/freight trains - Directly coordinated with union employees to schedule train operations

12. Communication Devices

Here's how crew dispatchers use communication devices:
  • Communicate effectively by telephone, intercom, computer or other communication devices.
  • Communicate effectively via phone, intercom, computer, or other communication devices.

13. Customer Complaints

Here's how crew dispatchers use customer complaints:
  • Audit employees and equipment for safety violations, and correspond with production of customer complaints and needed corrections.
  • Performed quality control calls to ensure customer satisfaction and address customer complaints and queries by providing fast resolution.

14. Process Data

Here's how crew dispatchers use process data:
  • Complete reports, process data and perform other duties.
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List of crew dispatcher skills to add to your resume

Crew dispatcher skills

The most important skills for a crew dispatcher resume and required skills for a crew dispatcher to have include:

  • Payroll
  • Labor Agreements
  • Conductors
  • FRA
  • Train Crews
  • Crew Travel
  • Manpower
  • Crew Changes
  • CMS
  • Computer System
  • Train Operations
  • Communication Devices
  • Customer Complaints
  • Process Data

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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