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Crew manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical crew manager skills. We ranked the top skills for crew managers based on the percentage of resumes they appeared on. For example, 45.4% of crew manager resumes contained food service as a skill. Continue reading to find out what skills a crew manager needs to be successful in the workplace.

15 crew manager skills for your resume and career

1. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how crew managers use food service:

Supervised 10 employees engaged in serving food and in maintaining the cleanliness of food service areas and equipment.
Comply with safety, security and food service guideline and regulations.

2. Cleanliness

Here's how crew managers use cleanliness:

Provided customer support to all departments relating to the safety and cleanliness of all buildings.
Reviewed job site cleanliness and assisted safety director to insure a safe work place.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how crew managers use customer service:

Obtained a comprehensive overview of both customer service and providing security for customers within the hospitality industry.
Contributed excellent customer service and eased client and neighborhood tensions regarding property boundary.

4. Excellent Guest

Here's how crew managers use excellent guest:

Developed strong customer relationships providing excellent guest service in fast paced environment.
Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.

5. Food Orders

Here's how crew managers use food orders:

Closed store nightly, ran end of day reports, handled cash and food orders, and served customers.
Crew Management and Scheduling, Cash Accountability, Heavy Maintenance, Food Orders, and Guest Relations.

6. Quality Service

Here's how crew managers use quality service:

Developed and implemented continuous improvement processes, with results of providing quality service on a consistent basis.
Directed customers to ensure professionalism and quality service.

7. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how crew managers use food products:

Stocked & labeled food products, cleaning supplies and other products during night shift.
Trained crew members on how to prepare food products correctly and according to standards.

8. Customer Relations

Here's how crew managers use customer relations:

Establish objectives for timeliness of service and customer relations; utilize proprietary methods for evaluating team performance.
Follow up with customer to develop and foster positive customer relationships and increase customer loyalty.

9. Inventory Control

Here's how crew managers use inventory control:

Maintained inventory control and facility maintenance.
Assisted in creating, revising or implementing procedures and guidelines for storage and inventory control.

10. Store Operations

Here's how crew managers use store operations:

Coordinate with store operations, general store management, district manager, electrical foreman, and construction superintendent.
Promoted teamwork with all parties (Store Operations and Construction) during the project, while meeting client's standards.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how crew managers use payroll:

Conducted pay analysis and incorporated findings by updating associated pay files submitted to payroll.
Completed and facilitated projects assigned by management and tracked hours for payroll.

12. Customer Complaints

Here's how crew managers use customer complaints:

Cooked Troubleshooted registers Assisted with any customer complaints
Track customer satisfaction, resolve customer complaints, and make sure restaurant provides friendly, quick and reliable service.

13. Customer Satisfaction

Here's how crew managers use customer satisfaction:

Develop an understanding of customers evolving service needs to ensure customer satisfaction.
Delegate important tasks and made decisions to yield efficient customer satisfaction.

14. Safety Standards

Here's how crew managers use safety standards:

Ensured operations are in accordance with kitchen sanitation and safety standards.
Created and maintained safety standards for sub-zero conditions.

15. Mowing

Here's how crew managers use mowing:

Organized spring and fall clean-ups, weekly mowing list and routine maintenance schedules.
Organized mowing routes in the most efficient manner.

What skills help Crew Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of crew manager skills to add to your resume

The most important skills for a crew manager resume and required skills for a crew manager to have include:

Food Service
Cleanliness
Customer Service
Excellent Guest
Food Orders
Quality Service
Food Products
Customer Relations
Inventory Control
Store Operations
Payroll

Customer Complaints
Customer Satisfaction
Safety Standards
Mowing
Safety Regulations
Bank Deposits
Customer Orders
Food Safety Procedures
Lawn Care
POS
Leadership

Food Quality
Cash Drawers
Equipment Maintenance
Snow Removal
Food Preparation
Crew Management
Inventory Management
Mowers
Fryers
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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