What does a Crew Manager do?

A crew manager directs and supervises the crew members' daily activities to ensure project completion or optimal service. Although a crew manager's duties vary depending on their industry or company of employment, their responsibilities usually include setting priorities and guidelines, managing employee schedules, recruiting and training new crew members, and solving issues and concerns when any arise. They also conduct regular assessments, review documents, and oversee supply inventories.
Crew manager responsibilities
Here are examples of responsibilities from real crew manager resumes:
- Manage servers and dishwashers on a daily basis making sure everything are always maintain accordingly.
- Display leadership, teamwork, and collaboration during all projects and work to complete all jobs, on-time and under budget.
- Maintain proper cleanliness and general maintenance of facility equipment.
- Provide supervisory leadership by monitoring all tasks are complete promptly and properly.
- Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
- Prepare all meals for residents and staff while supervising both kitchen and service staff including dishwasher and caregivers during meal times.
- Monitor and communicate with cooks in the preparation, garnishing and presentation of food.
- Skil in carving, garnishing, food presentation, and assembling attractive platters or salads.
- Head bartender and FOH shift manager at a high volume sports bar and restaurant.
Crew manager skills and personality traits
We calculated that 45% of Crew Managers are proficient in Food Service, Cleanliness, and Customer Service. They’re also known for soft skills such as Interpersonal skills, Listening skills, and Business skills.
We break down the percentage of Crew Managers that have these skills listed on their resume here:
- Food Service, 45%
Supervised 10 employees engaged in serving food and in maintaining the cleanliness of food service areas and equipment.
- Cleanliness, 11%
Provided customer support to all departments relating to the safety and cleanliness of all buildings.
- Customer Service, 9%
Obtained a comprehensive overview of both customer service and providing security for customers within the hospitality industry.
- Excellent Guest, 6%
Developed strong customer relationships providing excellent guest service in fast paced environment.
- Food Orders, 4%
Closed store nightly, ran end of day reports, handled cash and food orders, and served customers.
- Quality Service, 3%
Developed and implemented continuous improvement processes, with results of providing quality service on a consistent basis.
"food service," "cleanliness," and "customer service" are among the most common skills that crew managers use at work. You can find even more crew manager responsibilities below, including:
Interpersonal skills. The most essential soft skill for a crew manager to carry out their responsibilities is interpersonal skills. This skill is important for the role because "lodging managers interact regularly with many different people." Additionally, a crew manager resume shows how their duties depend on interpersonal skills: "provided a high level of customer service and customer relations based on outstanding communication and interpersonal skills. "
Listening skills. Another essential skill to perform crew manager duties is listening skills. Crew managers responsibilities require that "lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff." Crew managers also use listening skills in their role according to a real resume snippet: "listen to customer's complaints or issues related to food quality. "
Business skills. Another skill that relates to the job responsibilities of crew managers is business skills. This skill is critical to many everyday crew manager duties, as "lodging managers need to operate a facility that is profitable." This example from a resume shows how this skill is used: "ensured business was always kept up to code with stock, employees, and cleanliness. "
Leadership skills. crew manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints." This resume example shows what crew managers do with leadership skills on a typical day: "utilized leadership skills as well as gained experience in customer service. "
Organizational skills. A commonly-found skill in crew manager job descriptions, "organizational skills" is essential to what crew managers do. Crew manager responsibilities rely on this skill because "lodging managers need to keep track of many different schedules, budgets, and people at once." You can also see how crew manager duties rely on organizational skills in this resume example: "trained crew * team player * bank deposits * customer service * organizational maintenance * delegated crew"
Problem-solving skills. Another skill commonly found on crew manager job descriptions is "problem-solving skills." It can come up quite often in crew manager duties, since "lodging managers must be able to resolve personnel issues and guest complaints." Here's an example from a resume of how this skill fits into day-to-day crew manager responsibilities: "resolved customer complaints in order to ensure customer satisfaction. "
The three companies that hire the most crew managers are:
- White Castle337 crew managers jobs
- Laird Inc
29 crew managers jobs
- Hannaford Supermarkets27 crew managers jobs
Compare different crew managers
Crew manager vs. Shift supervisor
Shift supervisors are responsible for the employees assigned to the shift that they are handling. Shift supervisors ensure that the employees who were expected to report to work at the specific shift came in. They also ensure that the employees are doing their jobs while at work. Shift supervisors are expected to ensure that employees are really working during working hours and properly delegate work. Shift supervisors ensure that the employees are productive and efficient in their jobs. They are expected to provide coaching and guidance so that the employees will be able to reach the goals assigned to the work team.
While similarities exist, there are also some differences between crew managers and shift supervisor. For instance, crew manager responsibilities require skills such as "excellent guest," "quality service," "customer relations," and "mowing." Whereas a shift supervisor is skilled in "cash handling," "store management," "loss prevention," and "cash flow." This is part of what separates the two careers.
Shift supervisors really shine in the manufacturing industry with an average salary of $39,059. Comparatively, crew managers tend to make the most money in the internet industry with an average salary of $41,520.shift supervisors tend to reach similar levels of education than crew managers. In fact, shift supervisors are 0.6% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Crew manager vs. Shift leader
Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.
Each career also uses different skills, according to real crew manager resumes. While crew manager responsibilities can utilize skills like "quality service," "payroll," "mowing," and "safety regulations," shift leaders use skills like "patients," "math," "cash handling," and "management."
Shift leaders may earn a lower salary than crew managers, but shift leaders earn the most pay in the manufacturing industry with an average salary of $36,581. On the other hand, crew managers receive higher pay in the internet industry, where they earn an average salary of $41,520.In general, shift leaders achieve similar levels of education than crew managers. They're 0.9% less likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.Crew manager vs. Assistant manager/shift manager
An assistant manager/shift manager assists managers in maintaining an establishment's smooth workflow. Although the extent of their responsibilities depends on their company or industry of employment, it usually includes participating in setting goals and guidelines, establishing budgets and schedules, delegating tasks among staff, and monitoring operations, solving issues should there be any. They also perform administrative support tasks such as coordinating with internal and external parties, preparing and processing documents, handling calls and correspondence, organizing files, and implementing policies and regulations. In the absence of the manager, an assistant manager assumes their responsibilities to maintain efficient operations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from crew manager resumes include skills like "quality service," "mowing," "food safety procedures," and "lawn care," whereas an assistant manager/shift manager is more likely to list skills in "food safety," "employee engagement," "guest service," and "labor costs. "
Most assistant manager/shift managers achieve a similar degree level compared to crew managers. For example, they're 0.8% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Crew manager vs. Night shift manager
A night shift manager is an executive professional who is responsible for supervising night shift production to ensure that optimal customer services and cost objectives are met. Night shift managers must ensure that federal safety standards and environmental disposal protocols are followed by their employees. They are required to train new employees on all job functions such as inventory management, customer service, and maintenance. Night shift managers must also complete audits of inventory, bank deposits, and withdrawals.
Types of crew manager
Updated January 8, 2025