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Working As A Crew Member

  • Performing for or Working Directly with the Public
  • Getting Information
  • Training and Teaching Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • Repetitive

  • $27,000

    Average Salary

What Does A Crew Member Do

Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.

Duties

Food and beverage serving and related workers typically do the following:

  • Greet customers and answer their questions about menu items and specials
  • Take food or drink orders from customers
  • Prepare food and drink orders, such as sandwiches, salads, and coffee
  • Relay customers’ orders to other kitchen staff
  • Serve food and drinks to customers at a counter, at a stand, or in a hotel room
  • Clean assigned work areas, dining tables, or serving counters
  • Replenish and stock service stations, cabinets, and tables
  • Set tables or prepare food trays for new customers

Food and beverage serving and related workers are the front line of customer service in restaurants, cafeterias, and other food service establishments. Depending on the establishment, they take customers’ food and drink orders and serve food and beverages.

Most work as part of a team, helping coworkers to improve workflow and customer service. The job titles of food and beverage serving and related workers vary with where they work and what they do.

The following are examples of types of food and beverage serving and related workers: 

Combined food preparation and serving workers, including fast food, are employed primarily by fast-food restaurants. They take food and beverage orders, prepare or retrieve items when ready, fill cups with beverages, and accept customers’ payments. They also heat food items and make salads and sandwiches.

Counter attendants take orders and serve food over a counter in snack bars, cafeterias, movie theaters, and coffee shops. They fill cups with coffee, soda, and other beverages, and may prepare fountain specialties, such as milkshakes and ice cream sundaes. Counter attendants take carryout orders from diners and wrap or place items in containers. They clean counters, prepare itemized bills, and accept customers’ payments.

Food servers, nonrestaurant, serve food to customers outside of a restaurant environment. Many deliver room service meals in hotels or meals to hospital rooms. Some act as carhops, bringing orders to customers in parked cars.

Dining room and cafeteria attendants and bartender helpers—sometimes collectively referred to as bus staff—help waiters, waitresses, and bartenders by cleaning and setting tables, removing dirty dishes, and keeping serving areas stocked with supplies. They also may help waiters and waitresses by bringing meals out of the kitchen, distributing dishes to diners, filling water glasses, and delivering condiments. Cafeteria attendants stock serving tables with food trays, dishes, and silverware. They sometimes carry trays to dining tables for customers. Bartender helpers keep bar equipment clean and glasses washed. 

Hosts and hostesses greet customers and manage reservation and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses assign guests to tables suitable for the size of their group, escort patrons to their seats, and provide menus. They also take reservations over the phone, arrange parties, and help with other customers’ requests.

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How To Become A Crew Member

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Average Yearly Salary
$27,000
Show Salaries
$22,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$32,000
Max 90%
Highest Paying City
Los Angeles, CA
Highest Paying State
Vermont
Avg Experience Level
1.4 years
How much does a Crew Member make at top companies?
The national average salary for a Crew Member in the United States is $27,278 per year or $13 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $32,000.

The largest raises come from changing jobs.

See what's out there.

Real Crew Member Salaries

Job Title Company Location Start Date Salary
Landscape/Nursery Crew Member Bucks Country Gardens Ltd. Apr 01, 2016 $31,535
Crew Member/Erector Aztec Construction Services Unlimited, LLC Apr 01, 2013 $30,888
Landscape Crew Member Immaculate Landscaping & Design, LLC Nov 23, 2016 $29,051
Landscape Crew Member Acer Landscaping & Nursery, LLC Mar 21, 2016 $28,571
Crew Member Blue Ridge Property Services LLC Apr 18, 2016 $27,340
Crew Member Best Landscapes, LLC Apr 01, 2016 $25,482
Lawn Crew Member Liberty Lawn and Landscaping, Inc. Apr 01, 2016 $25,482
Crew Member Stone Oak Land Design, LLC Feb 15, 2016 $25,482
Landscape Installation and Crew Member Brian Thompson Apr 01, 2013 $25,044
Landscape Installation and Crew Member Brian Thompson Mar 10, 2014 $25,044
Crew Member Gourmet Grass, Inc. Apr 01, 2016 $24,856
Landscape Crew Member Extreme Outdoor Solutions, LLC Apr 01, 2016 $24,689
Landscape Crew Member Practical Property Group, LLC Apr 01, 2016 $24,376
Landcare Crew Member Greenworks Landscaping, LP Mar 01, 2016 $24,272
Landcare Crew Member Greenworks Landscaping, LP Apr 01, 2016 $24,272
Landscape Crew Member Lucas Lawn and Landscaping, Inc. Apr 01, 2016 $23,583
Lawn Maintenance Crew Member Brady Lawn & Landscape LLC Apr 30, 2015 $22,957
Crew Member Stone Oak Land Design, LLC Feb 16, 2015 $22,915
Lawn Care Crew Member Liberty Lawn and Landscaping, Inc. Mar 01, 2015 $22,915
Final Crew Member New Generation Homes, Inc. Apr 01, 2013 $22,498
Landscape Crew Member Mullin Landscape Associates, LLC Mar 01, 2016 $22,352
Crew Member Wendy's of Montana, Inc. Apr 01, 2015 $22,185
Crew Member Wendy's of Montana, Inc. Mar 10, 2014 $22,185
Crew Member Wendy's of Montana, Inc. Mar 10, 2014 $19,827

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Top Skills for A Crew Member

  1. Food Preparation
  2. Kitchen Areas
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Managed food preparation, maintained cleanliness and punctuality while effectively supported customers in daily transactions with suggestive selling methods.
  • Cleaned and sanitized designated equipment and kitchen areas disposing of all waste materials.
  • Provided consistently outstanding customer service, promptly attending to needs and effectively handling all issues to ensure optimal satisfaction.
  • Execute daily inventory management activities to ensure customer orders could be fulfilled completely and expeditiously.
  • Worked in food preparation, as well as Drive-Thru and Front-Counter settings Responsible for translating for Spanish-speaking customers

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Average Salary:

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Top 10 Best States for Crew Members

  1. West Virginia
  2. Kentucky
  3. Maine
  4. Michigan
  5. Utah
  6. New Hampshire
  7. Vermont
  8. North Dakota
  9. Connecticut
  10. Wisconsin
  • (313 jobs)
  • (581 jobs)
  • (156 jobs)
  • (1,367 jobs)
  • (363 jobs)
  • (179 jobs)
  • (67 jobs)
  • (61 jobs)
  • (331 jobs)
  • (1,019 jobs)

Crew Member Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 378,206 Crew Member resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Crew Member Resume

View Resume Examples

Crew Member Demographics

Gender

Female

49.0%

Male

46.6%

Unknown

4.4%
Ethnicity

White

64.5%

Hispanic or Latino

15.0%

Black or African American

11.3%

Asian

5.9%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

73.7%

French

7.7%

German

2.5%

Japanese

1.8%

Chinese

1.8%

Portuguese

1.7%

Hmong

1.4%

Arabic

1.2%

Mandarin

1.1%

Russian

1.1%

Italian

1.1%

Tagalog

1.0%

Korean

0.8%

Hindi

0.7%

Vietnamese

0.5%

Polish

0.5%

Cantonese

0.4%

Swedish

0.3%

Urdu

0.3%

Carrier

0.3%
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Crew Member Education

Schools

Everest Institute

8.1%

University of North Carolina at Greensboro

6.4%

Kent State University

6.1%

Kaplan University

5.6%

Michigan State University

5.4%

Ultimate Medical Academy - Clearwater

5.3%

Eastern Michigan University

5.1%

Valencia College

4.9%

Bowling Green State University

4.9%

University of Akron

4.7%

Baker College

4.6%

Cuyahoga Community College

4.5%

Florida State University

4.5%

Ohio State University

4.5%

Sinclair Community College

4.4%

Pennsylvania State University

4.4%

Columbus State Community College

4.3%

Wayne County Community College District

4.1%

Ashford University

4.1%

Miami Dade College

4.0%
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Majors

Business

16.2%

General Studies

9.6%

Nursing

9.4%

Criminal Justice

9.0%

Medical Assisting Services

8.0%

Psychology

7.2%

Health Care Administration

4.5%

Accounting

3.8%

Biology

3.5%

Computer Science

3.3%

Communication

3.3%

Liberal Arts

3.2%

Cosmetology

3.2%

Culinary Arts

3.1%

Graphic Design

2.5%

Education

2.4%

Automotive Technology

2.2%

Kinesiology

1.9%

English

1.9%

Nursing Assistants

1.9%
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Degrees

High School Diploma

48.1%

Bachelors

20.6%

Associate

15.1%

Diploma

8.7%

Certificate

6.1%

Masters

0.8%

License

0.6%

Doctorate

0.1%
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What Is It Like To Work As A Crew Member

4.0

Someone has to do it

June 29, 2019 on Zippia

What was your job title?

Crew Member.. Show More

What do you like the most about working as Crew Member?

The customers that treat you with respect are friendly kind and leave with a smile on there faces.. Show More

What do you NOT like?

Rude customers walk outs non tippers who don't clean up after their children just being disrespectful.. Show More

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Updated May 18, 2020