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PERSONALIZED JOBS

Become A Crew Member

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Working As A Crew Member

  • Performing for or Working Directly with the Public
  • Getting Information
  • Training and Teaching Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • Repetitive

  • $19,580

    Average Salary

What Does A Crew Member Do

Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.

Duties

Food and beverage serving and related workers typically do the following:

  • Greet customers and answer their questions about menu items and specials
  • Take food or drink orders from customers
  • Prepare food and drink orders, such as sandwiches, salads, and coffee
  • Relay customers’ orders to other kitchen staff
  • Serve food and drinks to customers at a counter, at a stand, or in a hotel room
  • Clean assigned work areas, dining tables, or serving counters
  • Replenish and stock service stations, cabinets, and tables
  • Set tables or prepare food trays for new customers

Food and beverage serving and related workers are the front line of customer service in restaurants, cafeterias, and other food service establishments. Depending on the establishment, they take customers’ food and drink orders and serve food and beverages.

Most work as part of a team, helping coworkers to improve workflow and customer service. The job titles of food and beverage serving and related workers vary with where they work and what they do.

The following are examples of types of food and beverage serving and related workers: 

Combined food preparation and serving workers, including fast food, are employed primarily by fast-food restaurants. They take food and beverage orders, prepare or retrieve items when ready, fill cups with beverages, and accept customers’ payments. They also heat food items and make salads and sandwiches.

Counter attendants take orders and serve food over a counter in snack bars, cafeterias, movie theaters, and coffee shops. They fill cups with coffee, soda, and other beverages, and may prepare fountain specialties, such as milkshakes and ice cream sundaes. Counter attendants take carryout orders from diners and wrap or place items in containers. They clean counters, prepare itemized bills, and accept customers’ payments.

Food servers, nonrestaurant, serve food to customers outside of a restaurant environment. Many deliver room service meals in hotels or meals to hospital rooms. Some act as carhops, bringing orders to customers in parked cars.

Dining room and cafeteria attendants and bartender helpers—sometimes collectively referred to as bus staff—help waiters, waitresses, and bartenders by cleaning and setting tables, removing dirty dishes, and keeping serving areas stocked with supplies. They also may help waiters and waitresses by bringing meals out of the kitchen, distributing dishes to diners, filling water glasses, and delivering condiments. Cafeteria attendants stock serving tables with food trays, dishes, and silverware. They sometimes carry trays to dining tables for customers. Bartender helpers keep bar equipment clean and glasses washed. 

Hosts and hostesses greet customers and manage reservation and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses assign guests to tables suitable for the size of their group, escort patrons to their seats, and provide menus. They also take reservations over the phone, arrange parties, and help with other customers’ requests.

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How To Become A Crew Member

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Crew Member jobs

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Crew Member Typical Career Paths

Average Length of Employment
Crew Person 2.6 years
Lead Crew Member 2.5 years
Survey Crew Member 2.5 years
Crew Trainer 2.4 years
Train Crew Member 2.4 years
Cook/Server 2.0 years
Track Crew Member 1.8 years
Film Crew Member 1.7 years
Food Preparer 1.6 years
Order Taker 1.6 years
Set-Up Crew 1.6 years
Fast Food Server 1.5 years
Fast Food Worker 1.5 years
Food Handler 1.5 years
Cinder Crew Worker 1.4 years
Fast Food Cashier 1.4 years
Cook/Team Member 1.4 years
Kitchen Crew 1.3 years
Grill Attendant 1.2 years
Fry Cook 1.1 years
Crew Member 1.0 years
Top Employers Before
Cashier 22.0%
Volunteer 5.3%
Internship 5.0%
Server 4.9%
Cook 3.7%
Waitress 3.2%
Hostess 2.8%
Manager 2.3%
Associate 2.1%
Top Employers After
Cashier 17.2%
Server 5.7%
Internship 3.5%
Cook 3.3%
Manager 3.2%
Associate 3.0%
Hostess 2.2%

Crew Member Demographics

Gender

Female

53.2%

Male

44.6%

Unknown

2.2%
Ethnicity

White

79.5%

Hispanic or Latino

12.3%

Asian

6.3%

Unknown

1.4%

Black or African American

0.5%
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Languages Spoken

Spanish

70.3%

French

8.5%

German

2.9%

Chinese

2.1%

Japanese

2.0%

Hmong

1.8%

Portuguese

1.6%

Italian

1.5%

Mandarin

1.5%

Russian

1.2%

Arabic

1.2%

Tagalog

1.0%

Korean

0.9%

Hindi

0.9%

Vietnamese

0.6%

Cantonese

0.4%

Dakota

0.4%

Carrier

0.4%

Polish

0.4%

Urdu

0.3%
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Crew Member Education

Schools

University of Phoenix

13.8%

Ultimate Medical Academy - Clearwater

5.9%

Kaplan University

5.7%

Lansing Community College

5.6%

Sinclair Community College

5.3%

Southern New Hampshire University

5.0%

Columbus State Community College

4.7%

Michigan State University

4.7%

Eastern Michigan University

4.5%

Henry Ford College

4.4%

Liberty University

4.4%

Valencia College

4.4%

Ashford University

4.2%

Grand Rapids Community College

4.1%

Central Michigan University

4.1%

Delgado Community College

4.0%

University of Toledo

4.0%

The Academy

3.8%

College of Southern Nevada

3.7%

University of North Carolina at Greensboro

3.7%
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Majors

Business

18.3%

Criminal Justice

9.6%

Nursing

8.0%

General Studies

7.8%

Psychology

7.8%

Medical Assisting Services

6.2%

Health Care Administration

4.3%

Accounting

4.3%

Communication

4.0%

Biology

3.7%

Computer Science

3.5%

Liberal Arts

3.0%

Education

2.8%

Nursing Assistants

2.6%

Graphic Design

2.5%

Cosmetology

2.5%

Culinary Arts

2.5%

Automotive Technology

2.3%

Kinesiology

2.3%

English

2.2%
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Degrees

Other

44.2%

Bachelors

28.6%

Associate

16.1%

Certificate

5.5%

Diploma

2.6%

Masters

2.3%

License

0.5%

Doctorate

0.2%
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Real Crew Member Salaries

Job Title Company Location Start Date Salary
Landscape/Nursery Crew Member Bucks Country Gardens Ltd Doylestown, PA Apr 01, 2016 $31,535
Crew Member/Erector Aztec Construction Services Unlimited, LLC NC Apr 01, 2013 $30,888
Landscape Crew Member Immaculate Landscaping & Design, LLC Olive Branch, MS Nov 23, 2016 $29,051
Landscape Crew Member Acer Landscaping & Nursery, LLC MD Mar 21, 2016 $28,571
Crew Member Blue Ridge Property Services LLC Warrenton, VA Apr 18, 2016 $27,340
Crew Member Best Landscapes, LLC TX Apr 01, 2016 $25,482
Lawn Crew Member Liberty Lawn and Landscaping, Inc. New Braunfels, TX Apr 01, 2016 $25,482
Crew Member Stone Oak Land Design, LLC San Antonio, TX Feb 15, 2016 $25,482
Landscape Installation and Crew Member Brian Thompson OH Apr 01, 2013 $25,044
Landscape Installation and Crew Member Brian Thompson OH Mar 10, 2014 $25,044
Crew Member Gourmet Grass, Inc. Irving, TX Apr 01, 2016 $24,856
Landscape Crew Member Extreme Outdoor Solutions, LLC Rossville, IN Apr 01, 2016 $24,689
Landscape Crew Member Practical Property Group, LLC Westfield, IN Apr 01, 2016 $24,376
Landcare Crew Member Greenworks Landscaping, LP Fort Worth, TX Mar 01, 2016 $24,272
Landcare Crew Member Greenworks Landscaping, LP Fort Worth, TX Apr 01, 2016 $24,272
Landscape Crew Member Lucas Lawn and Landscaping, Inc. Indian Trail, NC Apr 01, 2016 $23,583
Lawn Maintenance Crew Member Brady Lawn & Landscape LLC TX Apr 30, 2015 $22,957
Crew Member Stone Oak Land Design, LLC TX Feb 16, 2015 $22,915
Lawn Care Crew Member Liberty Lawn and Landscaping, Inc. TX Mar 01, 2015 $22,915
Final Crew Member New Generation Homes, Inc. CO Apr 01, 2013 $22,498
Landscape Crew Member Mullin Landscape Associates, LLC Harahan, LA Mar 01, 2016 $22,352
Crew Member Wendy's of Montana, Inc. Dickinson, ND Apr 01, 2015 $22,185
Crew Member Wendy's of Montana, Inc. Dickinson, ND Mar 10, 2014 $22,185
Crew Member Wendy's of Montana, Inc. ND Mar 10, 2014 $19,827

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Top Skills for A Crew Member

OutstandingCustomerServiceFoodPreparationAreasKitchenAreasRecordCustomerOrdersDrive-ThruWindowFrontCounterFoodOrderSlipsSpecificFoodItemsSafetyStandardsCustomerServiceSkillsIceCreamAdditionalMenuItemsPOSDrinkOrdersCommunicationSkillsFoodSafetyProceduresHighStandardsResponsibilitiesiCustomerComplaintsGreetingCustomers

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Top Crew Member Skills

  1. Outstanding Customer Service
  2. Food Preparation Areas
  3. Kitchen Areas
You can check out examples of real life uses of top skills on resumes here:
  • Prepare and serve hot/cold food and beverages Assist customers with placing orders Provide outstanding customer service
  • Sanitized food preparation areas, and followed specific recipes for food preparation.
  • Cleaned and organized service and kitchen areas, bathrooms, and dining areas.
  • Request and record customer orders, and compute bills using cash registers.
  • Provided positive customer experience while operating the drive-thru window.

Top Crew Member Employers

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