Research Summary. Below we've compiled a list of the most important skills for a crew member. We ranked the top skills based on the percentage of crew member resumes they appeared on. For example, 19.5% of crew member resumes contained cleanliness as a skill. Let's find out what skills a crew member actually needs in order to be successful in the workplace.

  • The most common hard skill for a crew member is cleanliness. 19.5% crew members have this skill on their resume.
  • The second most common hard skill for a crew member is basic math appearing on 13.5% of resumes. The third most common is english language on 9.9% of resumes.
  • Three common soft skills for a crew member are communication skills, customer-service skills and physical strength.

Below we've compiled a list of the most important skills for a crew member. We ranked the top skills based on the percentage of crew member resumes they appeared on. For example, 19.5% of crew member resumes contained cleanliness as a skill. Let's find out what skills a crew member actually needs in order to be successful in the workplace.

15 Essential Crew Member Skills For Your Resume And Career

1. Cleanliness

Here's how cleanliness is used on crew member resumes:
  • Maintained integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.
  • Maintain cleanliness and appearance of interior and exterior of establishment in accordance to established standards.
  • Participated in baking, inventory tracking, and cleaning/sanitizing frequently throughout the day ensuring cleanliness.
  • Ensured that federal regulations regarding cleanliness and food preparation were met.
  • Maintained company and government standards of preparation, safety and cleanliness.

2. Basic Math

Here's how basic math is used on crew member resumes:
  • Conducted financial transactions for customers using basic mathematics.
  • Utilized basic mathematical principles to calculate orders.
  • Utilize Clover system register for cash, credit and debit transactions; employ basic mathematical calculations for cash handling on deliveries.
  • Maintained cleanliness of facility - Assisted in food preparation - Used basic math skills in giving change - Created positive customer relationships
  • Open/Closed the restaurant, Cleaning, Making Sandwiches, Answering calls, Cashiering, Basic math skills, Inventory and Customer service

3. English Language

Here's how english language is used on crew member resumes:
  • Work was done with the students to aid them in learning the English language.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Chipotle Mexican Grill Jobs (11,794)
  2. Jack in the Box Jobs (2,090)
  3. Papa Murphy's Jobs (1,773)
  4. Bojangles Jobs (2,695)
  5. Sonic Drive-In Jobs (5,422)

4. Excellent Guest

Here's how excellent guest is used on crew member resumes:
  • Position consisted of various Customer Service Responsibilities while providing an excellent Guest Experience.
  • Provided excellent guest service and fostered guest satisfaction in fast-paced restaurant
  • Provided excellent guest service by welcoming guests, resolving guest issues, communicating with guests, and servicing guest needs.
  • Motivated, team oriented, friendly, dependable and driven to providing excellent guest service!
  • Provide excellent guest experience to the people and enjoying life with my team.

5. Safety Standards

Here's how safety standards is used on crew member resumes:
  • Complete food and beverage preparation processes accurately and efficiently while maintaining proper food handling, sanitation and safety standards.
  • Gained further awareness of common food safety standards & work environment safety standards; increased skill of communicating with customers
  • Cleaned and sterilized work environment to eliminate cross-contamination, and maintain health and safety standards.
  • Initiated and implemented compliance-based procedures for customer sampling station in order to improve food-safety standards.
  • Operated, cleaned and sanitized in accordance to approved housekeeping and safety standards.

6. Food Products

Food products are the types of various food items that are created and processed to be sold as a product. These products are consumed by humans for nourishment and are mostly processed and created in a huge factory. Tinned goods, milk, meat, etc are the most common food products, and they are not limited to any specific kind except tobacco, beers, and alcohol as they are not considered food products.

Here's how food products is used on crew member resumes:
  • Produced food products quickly, accurately and to satisfaction in a fast-paced environment.
  • Prepared food products to customer satisfactory and performed custodial duties.
  • Prepare food products per company specifications.
  • Presented quality beverages and food products consistently for all customers and followed health, safety and sanitation guidelines for all products.
  • Manage quality and freshness of food products in the store while recording and logging temperatures of all food products.

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7. Math

Here's how math is used on crew member resumes:
  • Exercised multitasking skills, math skills, communication skills, great cleaning skills, and prep skills.
  • General math proficiency in order to balance cash drawer and audit my own work accurately.
  • Helped students in academics: Math, English, History, and French.
  • Possessed the ability to review and understand procedures, and general math skills.
  • Assisted in stock and used my excellent math skills to work on register.

8. Quality Products

A quality product satisfies the client's intended need and matches the cost the consumer paid for it.

Here's how quality products is used on crew member resumes:
  • Provided excellent customer service in a fast past restaurant environment while providing quality products in a timely and professional manner.
  • Performed assigned workstation duties including cleaning and organizing, making quality products, preparing ingredients and taking orders.
  • Perform other assigned duties including making quality products for accuracy against quality products preparing ingredients and taking orders.
  • General production work using manual labor with minimal automation to provide quality products in a timely matter.
  • Check product quality and inventory to ensure proper separation of quality products from inadequate products.

9. Cash Handling

Here's how cash handling is used on crew member resumes:
  • Refined cash handling and customer service skills resulting in great customer satisfaction
  • Performed cash handling as a cashier periodically while multitasking cooking.
  • Assisted with cashier responsibilities including cash handling.
  • Cash Handling & Maintaining proper sanitary work environment
  • Position required extensive cash handling obligations.

10. Customer Orders

Here's how customer orders is used on crew member resumes:
  • Execute daily inventory management activities to ensure customer orders could be fulfilled completely and expeditiously.
  • Processed customer orders and payments, focusing on customer satisfaction and upholding health standards and guidelines
  • Provided excellent customer service by accurately and quickly taking customer orders for food and beverages.
  • Utilized electronic ordering system to communicate customer orders and document sales and inventory used.
  • Requested customer orders and simultaneously recorded them and computed their bill.

11. Exceptional Guest

Here's how exceptional guest is used on crew member resumes:
  • Learned all positions of restaurant and provided exceptional guest experience.
  • Created an exceptional guest experience to ensure customer satisfaction.
  • Provided personalized and exceptional guest service to all customers.
  • Possess exceptional guest service abilities.
  • Delivered exceptional guest experiences in the restaurant by taking orders, delivering food, and managing all request.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on crew member resumes:
  • Deliver excellent customer service as a member for the food preparation team routinely interacting with colleagues and customers
  • Provide excellent customer service to create an extraordinary experience for every customer.
  • Maintained up-to-date knowledge of company policies answering phones and customer service.
  • Initial acquisition of customer service skills through in-house and drive-through communications.
  • Worked individually and as a team to deliver exceptional customer service.

13. Ice Cream

Here's how ice cream is used on crew member resumes:
  • Prepared ice cream and other frozen desserts based on customer's specifications accurately.
  • Scoop ice cream and create specialty items such as banana splits, cookies, brownies, smoothies and milkshakes as requested.
  • Provided customer service, operated cash register, restocked supplies, made ice cream cones, sundaes, milkshakes, etc.
  • Answer phone calls; take orders for ice cream cakes, order mix from Borden, and answer various customer questions.
  • Make ice cream to order based on customers wants, ring them up accordingly and keep work area neat and tidy.

14. Quality Food

Here's how quality food is used on crew member resumes:
  • Partnered with other crew members to provide high-quality food preparation within a major fast-food corporation.
  • Delivered energetic and friendly customer service along with ensuring speedy delivery of quality food.
  • Collaborated cross-functionally with coworkers to ensure accuracy of orders and high quality food.
  • Maintain focus on producing quality food while providing excellent customer service.
  • Maintained quality food standards and control by having properly measured ingredients.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how pos is used on crew member resumes:
  • Cashier experience, service and entered orders into POS system; conducted inventory; and performed cash handling and food handling.
  • Perform all cash transactions, promote product to customers and perform opening and closing cashier duties on the POS terminal.
  • Assisted customers with food preferences, worked a POS system when customers ordered food, and Maintained a clean environment.
  • Performed cash and credit transactions, reconciled cash drawers at end of shifts and maintained clean and orderly POS area.
  • Mastered point-of-service (POS) computer system for automated order taking - Sorted and count currency and coins efficiently.
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The eight most common skills based on Crew Member resumes in 2023.

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List Of Skills To Add To Your Crew Member Resume

According to recent trends, the most relevant crew member Resume Keywords for your resume are:

  • Cleanliness
  • Basic Math
  • English Language
  • Excellent Guest
  • Safety Standards
  • Food Products
  • Math
  • Quality Products
  • Cash Handling
  • Customer Orders
  • Exceptional Guest
  • Customer Service
  • Ice Cream
  • Quality Food
  • POS
  • Openers
  • Quality Customer Service
  • Food Preparation
  • Customer Satisfaction
  • Clean Environment
  • Food Safety Procedures
  • Dollies
  • Burger
  • Drink Orders
  • Customer Complaints
  • Front Line
  • Blowers
  • Fryers
  • Drive-Thru Window
  • Mowing
  • Lawn Care
  • Hot Food
  • Roasting
  • Computer System
  • Front Counter
  • Cash Registers
  • Mowers
  • Cash Drawers
  • Cooking Surfaces
  • Cooking Food
  • Deep Fat Fryers
  • Excellent Dining
  • Service Issues
  • Wendy
  • Deep-Fat Fryers
  • Clean Lobby
  • Display Cases
  • Shingles
  • Store Training

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Online Courses For Crew Members

One of the best ways to acquire the skills needed to be a crew member is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since crew members benefit from having skills like cleanliness, basic math, and english language, we found courses that will help you improve these skills.

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