What does a Crew Member do?
Crew members assist in the overall daily operations of a business, including restaurants, hotels, resorts, and other industries needing a large workforce. Crew members' duties include attending on a customer's needs, processing payments, taking orders, and handling sanitation services. Crew members should have excellent time-management skills and ability to multi-task, especially for the fast-paced operations. They must also adhere to the safety standards and procedures as required by the business. Crew members should also report incidents and escalate concerns from the clients to the management as needed.
Crew member responsibilities
Here are examples of responsibilities from real crew member resumes:
- Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
- Dig and fill holes, using shovels and rakes.
- Cashier, server, greeter, order taker, sandwich maker, computer skil, math skil, customer service
- Demonstrate excellent customer service in dealing with concerns and special food orders which include allergies and other customer wishes.
- Cashier experience, service and enter orders into POS system; conduct inventory; and perform cash handling and food handling.
- Use POS system to record order, compute bill, collect payments and make change while following all cash handling procedures.
- Work for Sam's in Dothan, AL.
- Brew and serve quality coffee.
- Stock snacks, condiments, and groceries.
- Remove snow from walkways using shovels and salts.
- Demonstrate initiative and leadership skills to train new employees.
- Learned leadership and how to work as a young teen.
- Brew coffee and tea, and fill containers with request beverages.
- Assist in rigging up and down and operate the rod and tubing tongs.
- Prepare beverages, such as coffee, espresso drinks, smoothies and tea.
Crew member skills and personality traits
We calculated that 19% of Crew Members are proficient in Cleanliness, Basic Math, and English Language. They’re also known for soft skills such as Communication skills, Customer-service skills, and Physical strength.
We break down the percentage of Crew Members that have these skills listed on their resume here:
- Cleanliness, 19%
Maintained integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.
- Basic Math, 13%
Conducted financial transactions for customers using basic mathematics.
- English Language, 10%
Work was done with the students to aid them in learning the English language.
- Excellent Guest, 7%
Position consisted of various Customer Service Responsibilities while providing an excellent Guest Experience.
- Safety Standards, 7%
Complete food and beverage preparation processes accurately and efficiently while maintaining proper food handling, sanitation and safety standards.
- Food Products, 5%
Produced food products quickly, accurately and to satisfaction in a fast-paced environment.
"cleanliness," "basic math," and "english language" are among the most common skills that crew members use at work. You can find even more crew member responsibilities below, including:
Communication skills. One of the key soft skills for a crew member to have is communication skills. You can see how this relates to what crew members do because "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." Additionally, a crew member resume shows how crew members use communication skills: "clean, stock restock workstations and display cases.accomplishments food preparation and sanitation cleaning experience.skills used communication and customer service skills. "
Customer-service skills. Many crew member duties rely on customer-service skills. "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry," so a crew member will need this skill often in their role. This resume example is just one of many ways crew member responsibilities rely on customer-service skills: "ensured customer satisfaction; verified the quality and quantity of prepared foods * cleaned, stocked and restocked workstations and display cases"
Physical strength. Another skill that relates to the job responsibilities of crew members is physical strength. This skill is critical to many everyday crew member duties, as "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." This example from a resume shows how this skill is used: "resolved customer complaints or issues to strengthen store reputation and grow customer retention. "
The three companies that hire the most crew members are:
- McDonald's22,313 crew members jobs
- Chipotle Mexican Grill5,434 crew members jobs
- Wendy's4,120 crew members jobs
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Compare different crew members
Crew member vs. Pizza cook
Generally, a fry cook works in a kitchen specializing in fried foods and operating the deep fryer. Fry cooks or chefs cook food by submerging in boiling oil. They prepare food to be fried, work with frying pans, and watch over deep fryers. The skills they need to establish include food preparation, dexterity, physical stamina, and comprehension. They are also expected to be understanding and patient, noting that these qualities help impress the customers.
While similarities exist, there are also some differences between crew members and pizza cook. For instance, crew member responsibilities require skills such as "basic math," "english language," "excellent guest," and "math." Whereas a pizza cook is skilled in "food handling," "kitchen equipment," "good communication," and "dishes." This is part of what separates the two careers.
Pizza cooks tend to make the most money working in the retail industry, where they earn an average salary of $29,639. In contrast, crew members make the biggest average salary, $30,847, in the retail industry.pizza cooks tend to reach similar levels of education than crew members. In fact, pizza cooks are 0.2% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Crew member vs. Fry cook
An associate food scientist is primarily responsible for developing new recipes for a company, ensuring quality and marketability. They are also responsible for improving existing recipes, performing support tasks for a head scientist, conducting market research and analysis, monitoring the progress of projects, and maintaining all recipes' data and records, including nutrition value and ingredients. Furthermore, there are instances when an associate food scientist must manage the packaging and storing processes of food, ensuring consumers' health and safety.
In addition to the difference in salary, there are some other key differences worth noting. For example, crew member responsibilities are more likely to require skills like "cleanliness," "basic math," "english language," and "excellent guest." Meanwhile, a fry cook has duties that require skills in areas such as "kitchen equipment," "fine dining," "dishwashers," and "quality standards." These differences highlight just how different the day-to-day in each role looks.
Fry cooks earn a higher average salary than crew members. But fry cooks earn the highest pay in the hospitality industry, with an average salary of $25,919. Additionally, crew members earn the highest salaries in the retail with average pay of $30,847 annually.fry cooks earn similar levels of education than crew members in general. They're 0.3% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Crew member vs. Associate food scientist
A Food Service Attendant works in various establishments such as hotels, cafeterias, and bars to deal with service, meal preparation, and food handling. They work under the control of a kitchen manager or food service director and deliver their services all days of the week. Their primary duties include taking delivery orders and answering customer phones, and assisting wait staff and cashiers in collecting money. Moreover, they respond to customer queries and making menu suggestions. Also, they clean workplaces, follow meal safety guidelines and prepare food and drinks.
The required skills of the two careers differ considerably. For example, crew members are more likely to have skills like "basic math," "english language," "safety standards," and "math." But a associate food scientist is more likely to have skills like "groceries," "quality standards," "food service," and "inventory management."
Associate food scientists make a very good living in the health care industry with an average annual salary of $47,462. On the other hand, crew members are paid the highest salary in the retail industry, with average annual pay of $30,847.When it comes to education, associate food scientists tend to earn similar degree levels compared to crew members. In fact, they're 1.4% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Crew member vs. Food service attendant
Types of crew member
Updated January 8, 2025
