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Crew scheduler skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical crew scheduler skills. We ranked the top skills for crew schedulers based on the percentage of resumes they appeared on. For example, 11.2% of crew scheduler resumes contained reservations as a skill. Continue reading to find out what skills a crew scheduler needs to be successful in the workplace.

15 crew scheduler skills for your resume and career

1. Reservations

Here's how crew schedulers use reservations:
  • Provided high-level administrative support in scheduling and maintaining day-to-day in-flight crew schedules, including arranging crews' flight and hotel reservations.
  • Dedicated customer service leader with front-line experience in sales and reservations with internal and external customers.

2. CBA

Here's how crew schedulers use cba:
  • Communicated with crew members regarding federal regulations and CBA compliance.
  • Schedule Crewmembers in compliance with departmental SOP, FAR and CBA rules.

3. Schedule Changes

Here's how crew schedulers use schedule changes:
  • Communicated effectively with crew members to notify schedule changes and other pertinent information.
  • Recovered crew schedules during irregular operations and last-minuet schedule changes.

4. SOC

SOC stands for "System and Organization Controls" report, which is conducted by a third-party auditor independent from the company being reported on. An SOC report demonstrates that a company is acting ethically, which may lead to more retained clients.

Here's how crew schedulers use soc:
  • Charter Coordinator - Planned and coordinated Blue Moon Corporate charter flights with SOC.
  • Worked with outside vendor in creation of SOC process and procedures manual.

5. Sick Call

Here's how crew schedulers use sick call:
  • Interacted with crew members to process sick calls, flight cancellations, operational re- assignments, crew swaps and crew movements.
  • Award and cover non-routine time off requests such as vacation, leaves, sick calls, and trip trades.

6. Flight Operations

Flight operations refer to the activities within an airport that entails dispatching, flight planning, flight watch, weather data provision, and facilitating ground-to-air communication. They ensure proper integration of the airport crew, making appropriate schedules, and planning maintenance activities.

Here's how crew schedulers use flight operations:
  • Maintained cost effective measures relative to flight operations and communicated enhancements for cost reduction to appropriate personnel.
  • Collaborated with flight operations personnel to resolve various multifaceted issues that required delegation and team efforts.

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7. Collective Bargaining

Here's how crew schedulers use collective bargaining:
  • Ensured compliance of collective bargaining agreements with Air Line Pilots Association and the Association of Flight Attendants.
  • Assigned Cockpit Flight Crews to flight assignments within Federal Aviation guidelines and pilot's collective bargaining agreement.

8. Operational Issues

Operational Issues refer to any problems or hurdles that prevent a piece of machinery, service, or other operation from being completed. This problem often makes a company less profitable, whether from a software that is not working, a cyber security issue, or a problem with employees. Employees may cause operational issues if they are not performing well or if employers cannot find enough people to work.

Here's how crew schedulers use operational issues:
  • Resolved operational issues and shared benefits of new technology.
  • Resolved schedule team operational issues.

9. Federal Aviation Administration

Here's how crew schedulers use federal aviation administration:
  • Managed trip sequences to ensure adherence to Federal Aviation Regulations and Federal Aviation Administration guidelines.
  • Enforced and regulated Federal Aviation Administration (FAA) rules and regulations to ensure no fines are presented.

10. In-Flight

Here's how crew schedulers use in-flight:
  • Monitored all crew and pairing exceptions working directly with maintenance, dispatchers, Atlanta flight tower, gate agents and in-flight.
  • Interfaced with other departments such as dispatch, operations, travel and in-flight to ensure a smooth flow of communications.

11. Delta

Here's how crew schedulers use delta:
  • Dispatch international and domestic flights for Delta, Continental, United, American and US Airways.
  • Rerouted flights and crewmembers to operate domestic and international flights for Delta, United and American Airlines.

12. Irregular Operations

Here's how crew schedulers use irregular operations:
  • Worked closely with dispatch to recover from irregular operations and responded immediately to last minute charter bookings.
  • Managed crew schedules during irregular operations finding replacements for members that could not follow planned schedule.

13. Government Regulations

Government regulations refer to the guidelines that the governing body sets for all types of activities. Most of them are in a universal language like English so that a common man can easily understand them.

Here's how crew schedulers use government regulations:
  • Maintained education relating to customer service, all airline policies and government regulations.

14. Labor Agreements

Here's how crew schedulers use labor agreements:
  • Scheduled pilots and flight attendants for daily operations in compliance with FAA regulations, labor agreements, and company's policies.
  • Monitored compliance of the Federal Aviation Regulations, labor agreements and company policies and procedures.

15. Airline Flights

Here's how crew schedulers use airline flights:
  • Managed the staffing for airline flights for both normal schedules and special circumstances.
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List of crew scheduler skills to add to your resume

Crew scheduler skills

The most important skills for a crew scheduler resume and required skills for a crew scheduler to have include:

  • Reservations
  • CBA
  • Schedule Changes
  • SOC
  • Sick Call
  • Flight Operations
  • Collective Bargaining
  • Operational Issues
  • Federal Aviation Administration
  • In-Flight
  • Delta
  • Irregular Operations
  • Government Regulations
  • Labor Agreements
  • Airline Flights
  • Close Coordination
  • Ground Transportation
  • Flight Control
  • Crew Coverage
  • Scheduling Issues
  • Crew Resource
  • Maintenance Control
  • On-Time Performance
  • Apollo
  • Travel Arrangements
  • IOE
  • Flight Delays
  • Computer System
  • AFA
  • Contractual Obligations
  • Flight Assignments
  • Federal Air
  • Recurrent Training
  • Hotel Rooms

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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