What does a crew trainer do?
A crew trainer is responsible for training new staff with the overall tasks to ensure the success of daily operations. Crew trainers' duties include serving customers efficiently, assisting customers with their needs and special requests, facilitating the distribution of tasks, monitoring staff performance, managing orders, and adhering to the sanitation standards and safety procedures. A crew trainer must have excellent time-management and leadership skills, as well as the ability to multi-task to perform various tasks with accuracy and efficiency.
Crew trainer responsibilities
Here are examples of responsibilities from real crew trainer resumes:
- Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
- Utilize customer service skills while displaying creativity with culinary art to ensure a positive atmosphere for all guests and co-workers.
- Provide genuine customer service to all guests, daily use of computerize POS terminal, adhere to training guidelines of company.
- Communicate clearly and positively with coworkers and management, master point-of-service (POS) computer system for automate order taking.
- Maintain waste and HACCP logs.
- Clean open vat stoves and pressure cook stoves.
- Adjust thermostat controls, temperature of ovens, broilers, grills, roasters and steam kettles.
- Cook long and short orders prep products list daily, assist other cooks and work closely with culinary manager.
- Perform duties on grill, fryers and line assembly, as well as teach new crew members to do the same.
- Clean equipment, such as grills, fryers and oven, using solvents, brushes, rags, or cleaning equipment.
- Maintain integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.
- Prep food, accurately portion foods, prepare displays and cook on the grill, broiler and fryer.
- Maintain a good CDL record and all equipment associate with the warehouse and transportation.
Crew trainer skills and personality traits
We calculated that 15% of Crew Trainers are proficient in Drive-Thru, Role Model, and Safety Standards. They’re also known for soft skills such as Communication skills, Customer-service skills, and Physical strength.
We break down the percentage of Crew Trainers that have these skills listed on their resume here:
- Drive-Thru, 15%
Drink Maker, Cashier, Crew Trainer, and Drive-Thru Worker.
- Role Model, 10%
Demonstrated superb leadership skills by role modeling ways to implement fantastic customer service.
- Safety Standards, 10%
Maintained optimal sanitation and safety standards for the work environment.
- Customer Orders, 7%
Processed customer orders timely, and effectively to ensure quality and friendly service.
- Customer Service, 7%
Demonstrated time-management skills in the organization by working in a fast-paced and high pressure environment while maintaining quality customer service.
- Customer Complaints, 6%
Trained crew in safety regulations, cautioned food cross-contamination policies, handled customer complaints
Most crew trainers use their skills in "drive-thru," "role model," and "safety standards" to do their jobs. You can find more detail on essential crew trainer responsibilities here:
Communication skills. The most essential soft skill for a crew trainer to carry out their responsibilities is communication skills. This skill is important for the role because "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." Additionally, a crew trainer resume shows how their duties depend on communication skills: "established communication skills taking drive-thru orders in charge in educating new employees developed organizational skills doing kitchen prep"
Customer-service skills. Another soft skill that's essential for fulfilling crew trainer duties is customer-service skills. The role rewards competence in this skill because "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." According to a crew trainer resume, here's how crew trainers can utilize customer-service skills in their job responsibilities: "take guests order, trained new employees, prepared drinks, bagged food, drive-thru"
Physical strength. crew trainers are also known for physical strength, which are critical to their duties. You can see how this skill relates to crew trainer responsibilities, because "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." A crew trainer resume example shows how physical strength is used in the workplace: "developed effective time management strengthened my leadership capabilities practiced working as cooperative team member established creative thinking skills strengthened flexibility skills"
The three companies that hire the most crew trainers are:
- McDonald's82 crew trainers jobs
- Loup Logistics
36 crew trainers jobs
- Spirit Airlines3 crew trainers jobs
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Compare different crew trainers
Crew trainer vs. Food service/cashier
Foodservice/cashiers are often employed at food restaurants and played various roles. Their duties include recording orders from customers and making sure their payments are collected. They are responsible for managing financial transactions and creating financial reports at the end of the day, making sure that order receipts correlate to the amount of money collected. They could also function as service members, welcoming customers and taking their orders politely, packaging them, and ensures that they are delivered promptly, taking in and resolving customer's queries and complaints. They can also be tasked to stock supplies and may help in cooking if the needs arise.
There are some key differences in the responsibilities of each position. For example, crew trainer responsibilities require skills like "drive-thru," "role model," "customer orders," and "leadership." Meanwhile a typical food service/cashier has skills in areas such as "food service," "cleanliness," "basic math," and "math." This difference in skills reveals the differences in what each career does.
The education levels that food service/cashiers earn slightly differ from crew trainers. In particular, food service/cashiers are 0.4% less likely to graduate with a Master's Degree than a crew trainer. Additionally, they're 0.0% more likely to earn a Doctoral Degree.Crew trainer vs. Food prep
The primary duty of a food prep is to accomplish various food handling and preparation tasks according to the direction of supervisors, chefs, or cooks. One can work in different establishments or industry where there is food involved. Among the responsibilities will mostly revolve around doing light to moderate chores such as cleaning the kitchen and sanitizing utensils, preparing the required ingredients and ensure its quality and quantity, be in charge of food storage, and assist by performing basic cooking tasks.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that crew trainer responsibilities requires skills like "drive-thru," "role model," "customer satisfaction," and "leadership." But a food prep might use other skills in their typical duties, such as, "food service," "food handling," "taking care," and "cleanliness."
Average education levels between the two professions vary. Food preps tend to reach similar levels of education than crew trainers. In fact, they're 0.3% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Crew trainer vs. Fast food worker
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a crew trainer is likely to be skilled in "role model," "customer orders," "customer satisfaction," and "leadership," while a typical fast food worker is skilled in "food handling," "basic math," "credit card machines," and "ice cream."
Fast food workers typically earn similar educational levels compared to crew trainers. Specifically, they're 0.7% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Crew trainer vs. Baker/cashier
Types of crew trainer
Updated January 8, 2025
