A crew trainer is responsible for training new staff with the overall tasks to ensure the success of daily operations. Crew trainers' duties include serving customers efficiently, assisting customers with their needs and special requests, facilitating the distribution of tasks, monitoring staff performance, managing orders, and adhering to the sanitation standards and safety procedures. A crew trainer must have excellent time-management and leadership skills, as well as the ability to multi-task to perform various tasks with accuracy and efficiency.

Crew Trainer Responsibilities

Here are examples of responsibilities from real crew trainer resumes representing typical tasks they are likely to perform in their roles.

  • Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
  • Utilize customer service skills while displaying creativity with culinary art to ensure a positive atmosphere for all guests and co-workers.
  • Provide genuine customer service to all guests, daily use of computerize POS terminal, adhere to training guidelines of company.
  • Communicate clearly and positively with coworkers and management, master point-of-service (POS) computer system for automate order taking.
  • Maintain waste and HACCP logs.
  • Clean open vat stoves and pressure cook stoves.
  • Adjust thermostat controls, temperature of ovens, broilers, grills, roasters and steam kettles.
  • Cook long and short orders prep products list daily, assist other cooks and work closely with culinary manager.
  • Perform duties on grill, fryers and line assembly, as well as teach new crew members to do the same.
  • Clean equipment, such as grills, fryers and oven, using solvents, brushes, rags, or cleaning equipment.
  • Maintain integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.
  • Prep food, accurately portion foods, prepare displays and cook on the grill, broiler and fryer.
  • Maintain a good CDL record and all equipment associate with the warehouse and transportation.

Crew Trainer Skills and Personality Traits

We calculated that 15% of Crew Trainers are proficient in Drive-Thru, Role Model, and Safety Standards. They’re also known for soft skills such as Communication skills, Customer-service skills, and Physical strength.

We break down the percentage of Crew Trainers that have these skills listed on their resume here:

  • Drive-Thru, 15%

    Drink Maker, Cashier, Crew Trainer, and Drive-Thru Worker.

  • Role Model, 10%

    Demonstrated superb leadership skills by role modeling ways to implement fantastic customer service.

  • Safety Standards, 10%

    Maintained optimal sanitation and safety standards for the work environment.

  • Customer Orders, 7%

    Processed customer orders timely, and effectively to ensure quality and friendly service.

  • Customer Service, 7%

    Demonstrated time-management skills in the organization by working in a fast-paced and high pressure environment while maintaining quality customer service.

  • Customer Complaints, 6%

    Trained crew in safety regulations, cautioned food cross-contamination policies, handled customer complaints

Most crew trainers list "drive-thru," "role model," and "safety standards" as skills on their resumes. We go into more details on the most important crew trainer responsibilities here:

  • The most important skills for a crew trainer to have in this position are communication skills. In this excerpt that we gathered from a crew trainer resume, you'll understand why: "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." According to resumes we found, communication skills can be used by a crew trainer in order to "established communication skills taking drive-thru orders in charge in educating new employees developed organizational skills doing kitchen prep"
  • Another trait important for fulfilling crew trainer duties is customer-service skills. According to a crew trainer resume, "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." Here's an example of how crew trainers are able to utilize customer-service skills: "take guests order, trained new employees, prepared drinks, bagged food, drive-thru"
  • Crew trainers are also known for physical strength, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a crew trainer resume: "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." We also found this resume example that details how this skill is put to the test: "developed effective time management strengthened my leadership capabilities practiced working as cooperative team member established creative thinking skills strengthened flexibility skills"
  • See the full list of crew trainer skills.

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    What Food Service/Cashiers Do

    Foodservice/cashiers are often employed at food restaurants and played various roles. Their duties include recording orders from customers and making sure their payments are collected. They are responsible for managing financial transactions and creating financial reports at the end of the day, making sure that order receipts correlate to the amount of money collected. They could also function as service members, welcoming customers and taking their orders politely, packaging them, and ensures that they are delivered promptly, taking in and resolving customer's queries and complaints. They can also be tasked to stock supplies and may help in cooking if the needs arise.

    In this section, we compare the average crew trainer annual salary with that of a food service/cashier. Typically, food service/cashiers earn a $24,647 lower salary than crew trainers earn annually.

    While their salaries may differ, one common ground between crew trainers and food service/cashiers are a few of the skills required in each craft. In both careers, employees bring forth skills like safety standards, customer service, and customer complaints.

    There are some key differences in responsibilities as well. For example, a crew trainer responsibilities require skills like "drive-thru," "role model," "customer orders," and "leadership." Meanwhile a typical food service/cashier has skills in areas such as "food service," "cleanliness," "basic math," and "math." This difference in skills reveals how truly different these two careers really are.

    The education levels that food service/cashiers earn is a bit different than that of crew trainers. In particular, food service/cashiers are 0.4% less likely to graduate with a Master's Degree than a crew trainer. Additionally, they're 0.0% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Food Prep?

    The primary duty of a food prep is to accomplish various food handling and preparation tasks according to the direction of supervisors, chefs, or cooks. One can work in different establishments or industry where there is food involved. Among the responsibilities will mostly revolve around doing light to moderate chores such as cleaning the kitchen and sanitizing utensils, preparing the required ingredients and ensure its quality and quantity, be in charge of food storage, and assist by performing basic cooking tasks.

    The next role we're going to look at is the food prep profession. Typically, this position earns a lower pay. In fact, they earn a $27,288 lower salary than crew trainers per year.

    Not everything about these jobs is different. Take their skills, for example. Crew trainers and food preps both include similar skills like "safety standards," "customer orders," and "customer service" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that crew trainer responsibilities requires skills like "drive-thru," "role model," "customer satisfaction," and "leadership." But a food prep might use skills, such as, "food service," "food handling," "taking care," and "cleanliness."

    When it comes to the differences in education between the two professions, food preps tend to reach similar levels of education than crew trainers. In fact, they're 0.3% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

    How a Fast Food Worker Compares

    The third profession we take a look at is fast food worker. On an average scale, these workers bring in lower salaries than crew trainers. In fact, they make a $28,268 lower salary per year.

    While looking through the resumes of several crew trainers and fast food workers we discovered that both professions have similar skills. These similarities include skills such as "drive-thru," "safety standards," and "customer service," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a crew trainer is likely to be skilled in "role model," "customer orders," "customer satisfaction," and "leadership," while a typical fast food worker is skilled in "food handling," "basic math," "credit card machines," and "ice cream."

    Fast food workers are known to earn similar educational levels when compared to crew trainers. Additionally, they're 0.7% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of a Baker/Cashier

    Baker/cashiers tend to earn a lower pay than crew trainers by about $24,197 per year.

    According to resumes from both crew trainers and baker/cashiers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer orders," "customer service," and "customer complaints. "

    While some skills are shared by these professions, there are some differences to note. "drive-thru," "role model," "safety standards," and "customer satisfaction" are skills that have shown up on crew trainers resumes. Additionally, baker/cashier uses skills like oven temperatures, food orders, safety regulations, and front end on their resumes.

    The average resume of baker/cashiers showed that they earn similar levels of education to crew trainers. So much so that the likelihood of them earning a Master's Degree is 0.1% less. Additionally, they're less likely to earn a Doctoral Degree by 0.0%.