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Become A Crisis Counselor

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Working As A Crisis Counselor

  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Documenting/Recording Information
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • Stressful

  • $39,980

    Average Salary

What Does A Crisis Counselor Do At UPMC

* Provide prompt and thorough assessment, evaluation, and intervention via telephone or in person, and provide written and verbal communication where indicated.
* Crisis Staff must demonstrate ability to assimilate data from a wide range of observations, and use various clinical techniques and skills in gathering the client's personal, family, medical, and psychiatric histories.
* Understands the special needs of patients with co-occurring disorders (mental health and substance abuse), and utilizes appropriate assessment and intervention techniques
* Establish short-term goals with clients, provide follow-up services as needed, and make appropriate/expeditious referrals
* Crisis counselors will provide home visits and other outreach services to schools and other agencies/providers that is necessary and appropriate.
* Crisis Staff may transport self or others as necessary and appropriate for Community Crisis Center functions.
* Crisis Staff will thoroughly screen referrals to assure proper utilization of Outpatient Services.
* The Crisis Center must promptly and accurately complete clinical records and all collateral forms as necessary and required Arrange for hospitalization of clients, either on a voluntary or involuntary basis, and thoroughly assess to assure that it is the least restrictive alternative.
* In facilitating a patient's admission, Crisis Staff must accurately assess for special needs and alert other staff and/or physician to the apparent needs of the patient.
* Crisis Staff will act expeditiously in assisting police and all community agencies, including other hospital staff The Crisis Staff will arrange emergency/temporary placement as appropriate.
* The Crisis Staff will coordinate efforts to obtain a volunteer worker for individuals in need of follow-up after rape/sexual assault.
* Assist in maintenance of CCC Office, including but not limited to: (1) Assisting the availability of forms and supplies; (2) Keeping office orderly and clean; updating manuals, reporting malfunction of equipment
* Assume school-based intervention and supportive services to students in school districts.
* Provide school-based (Human Service Coordinator) services as directed
* Complete work within the standards of UPMC values
* Fulfill other job duties as described by supervisor
* Participate in assigned Continuous Performance Improvement activities including but not limited to conducting patient surveys, gathering and analyzing data for CPI monitors, completing reports, etc.
* Responsible to be knowledgeable of the standards and requirements, (including Member/Consumer Choice, Access Standards, Clinical and Administrative Standards), of a relevant organizations and regulatory bodies.
* Provide clinical and administrative requirements to consumers and interface with MCO's as per the standards and requirements of all managed care organizations and regulatory bodies
* The Crisis Staff will help intervene in the management of violent patients for the Center for Behavioral Health Services and to all other patient areas of the Altoona Regional Health System.
* Work as part of a mental health emergency response team and avail themselves to work various shifts and covering call-offs when feasible The Crisis Staff will cooperate with all referral sources and will provide assistance, direction, and feedback as necessary and appropriate.
* The Crisis Staff will provide consultation services to other Hospital departments and other providers as necessary and appropriate.
* Crisis Staff will provide back-up services for other service areas within the Center for Behavioral Health Services as needed

What Does A Crisis Counselor Do At Good Shepherd Services

* Work directly with youth to develop constructive behavioral goals and behavior self-management plans that will support the individual’s emotional self-regulation and development of constructive peer relationships.
* Work with youth to create (and update as necessary) and strategize around the use of Individual Crisis Management Plans and Sanctuary Safety Plans.
* Provide one-on-one and group coaching and guidance to youth development counselors and the youth on specific conflicts, interactions, and situations to promote a healing environment and to provide the youth with opportunities for growth and self-regulation.
* Monitor the environment to ensure the conditions are established to support positive and prosocial youth behavior.
* Participate in all relevant Treatment Team, Treatment Plan Review, Family Team Conference and other meetings as required.
* Proactively intervene and assist staff in managing crises when they arise and/or assist in managing the environment and youth to avoid crises from taking place.
* Complete and success pass Therapeutic Crisis Intervention training offered through GSS
* Complete and successfully pass “Train the Trainer” program in Therapeutic Crisis Intervention (TCI) offered through Cornell University and facilitate trainings for staff along with on-going coaching and assistance on the use of TCI strategies and tools.
* Follow up with team on incidents and review incident reports.
* Schedule and facilitate mediations between youth, incident debriefings, Reflection (Red Flag) meetings, and other meetings as necessary.
* Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture.
* Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
* Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.
* Perform other duties as assigned or required

What Does A Crisis Counselor Do At Ascension Health

* Provides assigned patient counseling services and case management.
* Systematically and continually assesses the patient's coping mechanisms and progress.
* Utilizes appropriate teaching methods and/or referral sources.
* Coordinates patient's discharge planning needs and readiness for discharge with other healthcare members

What Does A Crisis Counselor Do At Sanford Health

* This is a full-time position, 80 hours every 2 weeks, day shifts.
* The incumbent may work four 10-hour days

What Does A Crisis Counselor Do At Sanford Health

On call positions with varying shifts, primarily nights, weekends and holidays

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How To Become A Crisis Counselor

Most positions require a bachelor’s degree. However, depending on the employer, educational requirements can vary from a high school diploma and certification to a master’s degree.


Most positions require a bachelor’s degree. However, depending on the employer, educational requirements can vary from a high school diploma and certification to a master’s degree. Workers with more education are able to provide more services to their clients, such as private one-on-one counseling sessions, and they require less supervision than those with less education. Those interested should research their state’s educational requirements.

Licenses, Certifications, and Registrations

Substance abuse and behavioral disorder counselors in private practice must be licensed. Licensing requirements vary by state, but all states require a master’s degree and 2,000 to 4,000 hours of supervised clinical experience. In addition, counselors must pass a state-issued exam and complete continuing education every year. Contact information for your state's regulating board can be found through the National Board for Certified Counselors.

The licensure or certification criteria for substance abuse and behavioral disorder counselors outside of private practice vary from state to state. For example, not all states require a specific degree, but many require applicants to pass an exam. Contact information for your state’s licensing board can be found through the Addiction Technology Transfer Center Network.

Important Qualities

Compassion. Substance abuse and behavioral disorder counselors often work with people who are dealing with stressful and difficult situations, so they must be compassionate and empathize with their clients.

Interpersonal skills. Substance abuse and behavioral disorder counselors must be able to work with different types of people. They spend most of their time working directly with clients or other professionals and must be able to develop and nurture good relationships.

Listening skills. Good listening skills are essential for substance abuse and behavioral disorder counselors. They need to give their full attention to a client to be able to understand that client’s problems and values.

Patience. Substance abuse and behavioral disorder counselors must be able to remain calm when working with all types of clients, including those who may be distressed or angry.

Speaking skills. Substance abuse and behavioral disorder counselors need to be able to effectively communicate with clients. They must express ideas and information in a way that their clients easily understand.

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Crisis Counselor jobs

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Crisis Counselor Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Russian

  • Chinese

  • Mandarin

  • Vietnamese

  • German

  • Arabic

  • Japanese

  • Samoan

  • Hindi

  • Korean

  • Carrier

  • Italian

  • Portuguese

  • Swedish

  • Khmer

  • Armenian

  • Thai

  • Navajo

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Real Crisis Counselor Salaries

Job Title Company Location Start Date Salary
Crisis Counselor Henderson Mental Health Center, Inc. Fort Lauderdale, FL Feb 25, 2010 $34,000
Staff Clinical Crisis Counseling Assistant San Francisco Suicide Prevention, Inc. San Francisco, CA Oct 01, 2009 $31,013
Crisis Line Counselor Domestic Violence Intervention Program, Inc. Iowa City, IA Sep 17, 2016 $30,000
Crisis Counselor Crozer-Keystone Health System, Crozer-Chester Medi Upland, PA Jan 02, 2011 $30,000 -

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Top Skills for A Crisis Counselor


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Top Crisis Counselor Skills

  1. Mental Health Crisis
  2. Crisis Intervention Services
  3. Suicide Prevention
You can check out examples of real life uses of top skills on resumes here:
  • Provide crisis intervention for Child Protection, Common Entry Point and Mental Health crisis programs outside of regular hours.
  • Provided counseling and crisis intervention services to individual and family homeless clients.
  • Served as a member of the Speaker's Bureau facilitating presentations about suicide prevention.
  • Worked closely with police, emergency rooms, and mental health providers.
  • Completed state mandated 40-hour training prior to working on the crisis hotline.

Top Crisis Counselor Employers

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Crisis Counselor Videos

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