Crisis workers offer information or counseling when a person is in a crisis, be it mental or behavioral health issues. They answer calls for a crisis hotline, where they may conduct an intervention or offer safety planning.

Their primary duties and responsibilities are to provide assessments and counseling for those in need. Clients include people who might be at risk of self-harm, suffer from drug addiction, have survived extreme trauma, or are grieving or bereaving. Others may include understanding their client's mental state; providing treatment or referrals; providing group, individual, or family counseling in a safe setting; and advocating on behalf of their client. To become a crisis worker, applicants need a bachelor's or master's degree in social work, psychology, or a related field. Some states have required or optional certification programs which may enhance the career opportunities.

With this responsibility comes generous rewards. The average hourly pay for this position is $16.71, which amounts to $34,757 annually. The career is expected to grow substantially in the near future and create new opportunities across the United States.

What Does a Crisis Worker Do

There are certain skills that many crisis workers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed emotional skills, communication skills and interpersonal skills.

Learn more about what a Crisis Worker does

How To Become a Crisis Worker

If you're interested in becoming a crisis worker, one of the first things to consider is how much education you need. We've determined that 61.5% of crisis workers have a bachelor's degree. In terms of higher education levels, we found that 22.8% of crisis workers have master's degrees. Even though most crisis workers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Crisis Worker

Crisis Worker Career Paths

Average Salary for a Crisis Worker

Crisis Workers in America make an average salary of $33,805 per year or $16 per hour. The top 10 percent makes over $49,000 per year, while the bottom 10 percent under $23,000 per year.
Average Crisis Worker Salary
$33,805 Yearly
$16.25 hourly
$23,000
10 %
$33,000
Median
$49,000
90 %

What Am I Worth?

salary-calculator

Crisis Worker Education

Crisis Worker Majors

Crisis Worker Degrees

Bachelors

61.5 %

Masters

22.8 %

Associate

10.7 %

Top Colleges for Crisis Workers

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. Hunter College of the City University of New York

New York, NY • Private

In-State Tuition
$7,182
Enrollment
16,205

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of North Carolina at Chapel Hill

Chapel Hill, NC • Private

In-State Tuition
$8,987
Enrollment
18,946

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. SUNY at Albany

Albany, NY • Private

In-State Tuition
$10,011
Enrollment
13,434

9. San Jose State University

San Jose, CA • Private

In-State Tuition
$7,796
Enrollment
27,125

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216

Top Skills For a Crisis Worker

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.4% of crisis workers listed crisis intervention on their resume, but soft skills such as emotional skills and communication skills are important as well.

  • Crisis Intervention, 19.4%
  • Mental Health, 11.4%
  • On-Call, 10.6%
  • Treatment Plans, 8.4%
  • Emergency, 8.3%
  • Other Skills, 41.9%

Choose From 10+ Customizable Crisis Worker Resume templates

Zippia allows you to choose from different easy-to-use Crisis Worker templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Crisis Worker resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Crisis Worker Demographics

Crisis Worker Gender Distribution

Female
Female
75%
Male
Male
25%

After extensive research and analysis, Zippia's data science team found that:

  • Among crisis workers, 74.6% of them are women, while 25.4% are men.

  • The most common race/ethnicity among crisis workers is White, which makes up 80.9% of all crisis workers.

  • The most common foreign language among crisis workers is Spanish at 68.4%.

Online Courses For Crisis Worker That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Disaster, Crisis, and Emergency Preparedness Communication
coursera

This course will introduce you to basic concepts of emergency management, planning, and crisis risk communication. You will understand the definitions of and operational challenges associated with disasters and public health emergencies. You will identify important components of risk communication, and you will identify and evaluate the ways social characteristics shape vulnerabilities to crises and health outcomes. In completing this course, you will begin to learn about the nature of different...

Crisis Resource Management
edX (Global)

Research suggests that lack of crisis resource management skills in the healthcare profession result in at least 100,000 deaths annually in the United States alone. This course will arm you with the critical skills to effectively make decisions and manage teams in a crisis situation, especially teams of strangers—a common occurrence for many health workers dealing with the COVID-19 pandemic. The course provides real-life examples and simulations for medical professionals to practice these...

Confronting Gender Based Violence: Global Lessons for Healthcare Workers
coursera

This course introduces participants from the healthcare sector to gender based violence (GBV), including global epidemiology of GBV; health outcomes; seminal research; and clinical best practices for GBV prevention, support, and management. A core curriculum is supplemented by lectures that contextualize the content with specific examples and programs from around the world. The core curriculum introduces learners to a global perspective on gender based violence (GBV), and includes a review with...

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Best States For a Crisis Worker

Some places are better than others when it comes to starting a career as a crisis worker. The best states for people in this position are New York, Maine, New Hampshire, and Connecticut. Crisis workers make the most in New York with an average salary of $44,846. Whereas in Maine and New Hampshire, they would average $39,088 and $37,861, respectively. While crisis workers would only make an average of $37,796 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Crisis Worker Jobs:
0
Highest 10% Earn:
$69,000
Location Quotient:
0 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Crisis Worker Jobs:
867
Highest 10% Earn:
$57,000
Location Quotient:
3.4 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Crisis Worker Jobs:
0
Highest 10% Earn:
$54,000
Location Quotient:
0 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Crisis Workers

How Do Crisis Worker Rate Their Jobs?

Zippia Official Logo

4.0

Incredibly meaningful work!December 2019

4.0

Zippia Official LogoIncredibly meaningful work!December 2019

What do you like the most about working as Crisis Worker?

You make a positive difference every single day. If you're looking for meaningful work, this is it! Show More

What do you NOT like?

Sometimes you can't help everyone, or the people you do help have tragic & heartbreaking stories. Being exposed to this every day can definitely be draining, so you definitely need an outlet to blow off steam. Show More

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Top Crisis Worker Employers

Most Common Employers For Crisis Worker

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1The Women's Center$38,321$18.4210
2Covenant House International$36,888$17.7312
3NorthShore University HealthSystem$35,867$17.246
4Gryphon Place$35,313$16.9826
5Annie Malone$34,732$16.708
6Tri-County Mental Health Services$34,368$16.526
7Lenape Valley Foundation$33,895$16.3017
8Sweetser$33,526$16.1211
9Children's Home & Aid$33,329$16.027
10Intermountain Healthcare$31,400$15.109

Crisis Worker Videos