Part-Time Floral Support & Customer Care Representative
Cross Creek Nursery job in Manchester, VA
Schedule: 2-3 days per week, 8:00 AM - 5:00 PM Availability: Must be available Saturdays; additional hours required during peak floral holidays (Christmas, Valentine's Day, Mother's Day, Thanksgiving).
About the Opportunity
Our floral department is looking for a friendly, detail-oriented individual to help provide exceptional customer service and behind-the-scenes support. As a Floral Support & Customer Care Representative, you'll play a key role in assisting customers with orders, ensuring accuracy, and coordinating with our delivery team to help every bouquet arrive on time and beautifully presented.
This position is ideal for someone who enjoys interacting with customers, thrives in a busy environment, and has strong organizational skills.
What You'll Do
Greet customers over the phone and assist with placing floral orders.
Handle daily phone and email inquiries related to floral products, deliveries, and special requests.
Communicate with delivery drivers to confirm order details and ensure timely deliveries.
Provide support to other departments when needed by answering overflow calls.
Prepare invoices, file paperwork, and maintain organized floral department records.
Assist with reconciliation of floral statements and outgoing billing.
Lend a hand during high-volume floral holidays, including extended shifts.
What We're Looking For
Previous experience in customer service, retail, or office administration preferred.
Excellent verbal and written communication skills.
Strong attention to detail and ability to multitask effectively.
Self-motivated and comfortable working both independently and as part of a team.
Positive, courteous, and professional demeanor.
Must be available for extended hours during major floral holidays.
Experience with FTD or floral POS systems is helpful, but not required.
Position Details
Schedule: 2-3 days per week
Hours: 8:00 AM - 5:00 PM (full-day shifts)
Work Setting: In-person, office and floral shop environment
Required Availability: Saturdays and major floral holidays
Why You'll Love Working Here
Be part of a creative, collaborative floral team.
Training and growth opportunities within a well-established company.
Work in a positive, community-focused environment surrounded by plants and people who love them!
Bring your communication skills, organization, and positive energy - apply today to join our floral team and help make every delivery special!
Landscape Crew Leader
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary: $23 Entry Level - Higher Pay Rates for Experienced Applicants
Team Leader Design Build Division
Reports To: Project Manager / Supervisor
Required Result
As a Team Leader in the Design-Build Division, you are accountable for:
Leading, coaching, and managing Design-Build crews while delivering landscape projects on time, within budget, and according to project specifications and company standards.
Duties and Responsibilities
Develop and maintain professional relationships with project owners, managers, vendors, and subcontractors.
Enforce and uphold all safety standards on job sites.
Coordinate with the Project Manager to schedule necessary materials, subcontractors, equipment, and other resources.
Complete projects within the hours and budget allocated.
Train and develop crew members into highly skilled and competent landscape installers.
Maintain and submit daily job records as required by Cross Creek Nursery and Landscaping.
Work independently to install landscaping projects using experience, certifications, or educational background.
Operate equipment safely and in accordance with all relevant safety regulations and manuals. Train crew members on proper equipment use.
Read, interpret, and implement Landscape and Construction Plans.
Performance Standards
Produce high-quality results for all assigned jobs.
Maintain a clean, orderly, and safe job site per company standards.
Interact with clients and employees respectfully, politely, and professionally.
Promote Cross Creek Nursery and Landscaping's image through the upkeep of clean, safe equipment and vehicles.
Uphold a neat, professional appearance and conduct at all times.
Protect the confidentiality of client and company information.
Required Skills and Experience
Excellent customer service and communication skills.
Self-motivated with a strong work ethic.
Positive attitude and a proactive mindset.
Professional demeanor in appearance, speech, and behavior.
Willingness and ability to attain professional certification within one year of hire (e.g., NALP-Installation, Spray Tech, Certified Horticulturist, or other approved certifications).
Benefits
Paid Holidays
Health and Dental Insurance
401K with Company Match
Paid Time Off
Quarterly Company Appreciation Events
Four 10-hour workdays per week (3 day weekends)
Delivery Driver- Cross Creek Florist
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary:
We are a locally rooted floral business looking to hire a dependable and professional Delivery Driver to support our team. This position is perfect for someone who takes pride in punctuality, knows their way around Richmond, and enjoys creating a positive customer experience. Youll be entrusted with delivering beautiful floral arrangements safely and efficiently using our company vehicle.
Position Summary:
As a Delivery Driver, youll be responsible for transporting floral orders to residences, offices, and event venues throughout the Richmond area. This is more than just a driving roleyoull serve as a representative of our brand, ensuring that every delivery arrives on time and in perfect condition.
What Youll Do:
Operate a company-provided van to deliver floral arrangements safely and promptly.
Travel efficiently throughout Richmond and nearby areas using navigation tools or local knowledge.
Handle floral products with care to maintain their quality and presentation during delivery.
Load and unload products, occasionally lifting up to 30 lbs.
Collaborate with in-store staff to confirm orders and special instructions.
Deliver a high level of customer service with every drop-offfriendly, respectful, and presentable.
Keep the delivery vehicle clean and report any maintenance needs.
Follow all safety guidelines and traffic regulations.
What Were Looking For:
A valid drivers license with a spotless driving history
Ability to lift up to 30 lbs and remain on your feet as needed
Strong communication skills and a customer-first mindset
Familiarity with Richmond roads and GPS apps
Reliable, self-motivated, and able to work with minimal supervision
Professional appearance and a can-do attitude
Landscape Account Manager
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary: $25 Per Hour + Commission
Job Title: Landscape Account Manager
Reports To: Operations Manager Job Type: Full-Time Schedule: Four 10-hour days (Enjoy 3-day weekends!)
Position Overview
Cross Creek Grounds Management is seeking a highly motivated and personable Landscape Account Manager to join our team. This role is essential in delivering superior service to our clients while supporting our crews in the field. The ideal candidate thrives on building relationships, solving problems, and ensuring operational excellence.
As the primary point of contact between our clients and operations team, the Account Manager is responsible for ensuring client satisfaction, maintaining service quality, and managing the day-to-day oversight of multiple landscape maintenance accounts.
Key Responsibilities
Client Relationship Management
Serve as the main point of contact for assigned clients, ensuring prompt, professional communication via phone, email, and in-person.
Build strong, lasting relationships with clients through regular property walks and proactive communication.
Address and resolve client concerns or service issues quickly and effectively.
Quote, schedule, and coordinate enhancement work or additional services as needed.
Team & Operations Oversight
Conduct daily site visits to monitor service quality and support field crews.
Collaborate with Production Managers and Crew Leaders to maintain efficient schedules and workflows.
Ensure proper execution of services across multiple properties.
Support crews in troubleshooting and resolving on-site challenges.
Service Quality & Performance
Ensure all scheduled maintenance services are completed on time and meet company quality standards.
Uphold quality control protocols and proactively identify opportunities for improvement.
Demonstrate a strong understanding of landscape maintenance and groundskeeping best practices.
Track performance metrics, budgets, and contract compliance for assigned accounts.
Required Skills & Qualifications
Strong knowledge of landscape maintenance practices, including horticulture and irrigation.
Excellent verbal and written communication skills.
Proven ability to manage time efficiently and juggle multiple priorities.
Comfortable working outdoors in all weather conditions.
Experience leading crews or managing teams is a plus.
Highly organized, dependable, and detail-oriented.
Positive attitude with a commitment to professionalism and client satisfaction.
Spanish-speaking skills preferred but not required.
Valid drivers license with a clean driving record.
Benefits
4-day workweek (10-hour days) Enjoy 3-day weekends!
Paid Holidays
Paid Time Off (PTO)
Health and Dental Insurance
401(k) with Company Match
Quarterly Company Appreciation Events
Ongoing training and career development opportunities
Turf & Ornamental Specialist
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary: $23 Entry Level - Higher Pay Rates for Experienced Applicants
Job Title: Turf & Ornamental Specialist
Cross Creek Grounds Management is seeking a dependable and skilled Turf & Ornamental Specialist to join our growing team. The ideal candidate is a licensed spray technician through VDACS (Virginia Department of Agriculture and Consumer Services) with at least one year of hands-on experience applying pesticides. This position is essential for maintaining the health and appearance of our clients' landscapes and requires a detail-oriented individual who thrives working outdoors in all weather conditions.
Key Responsibilities
Safely and accurately apply pesticides to turf and ornamental landscapes in compliance with state regulations and company safety protocols.
Maintain detailed, accurate records of chemical applications, work performed, and weekly schedules.
Communicate effectively with team members and clients, both verbally and in writing.
Lift and carry up to 50 lbs as part of daily duties.
Work outdoors in varying weather conditions including heat, rain, and cold.
Present a clean, professional appearance while on job sites.
Follow all company policies and environmental safety standards.
Be available to work occasional Saturdays based on seasonal demand.
Required Qualifications
VDACS pesticide applicator license (Required)
Minimum 1 year of experience in pesticide or herbicide application
High school diploma or GED
Clean, valid drivers license
Strong verbal and written communication skills
Ability to work both independently and within a team
High level of attention to detail and strong organizational skills
Preferred Skills
Working knowledge of turf and ornamental plant care
Familiarity with application equipment and calibration techniques
Ability to identify common pests, weeds, and plant diseases
Benefits
Four 10-hour workdays per week (Enjoy 3-day weekends!)
Paid Holidays
Paid Time Off (PTO)
Health and Dental Insurance
401(k) with Company Match
Quarterly Company Appreciation Events
Garden Center Associate
Cross Creek Nursery job in Richmond, VA
Join our team this as a Garden Center Sales Associate! Were looking for passionate individuals who love plants and want to help our customers find the perfect additions for their homes and gardens.
Key Responsibilities:
Customer Assistance: Help customers with plant selections and answer their questions about care and maintenance.
Plant Diagnosis: Identify and diagnose issues such as fungus, pests, or other plant health concerns.
Inventory Management: Maintain the quality of plants and merchandise, ensuring that everything is well-stocked and visually appealing.
Knowledge Application: Understand various plant types and their specific environmental needs to provide tailored advice to customers.
Stocking and Unloading: Assist in unloading delivery trucks and stocking merchandise efficiently.
Qualifications:
Physical Requirements: Ability to lift up to 50 pounds and perform physical tasks in various weather conditions.
Availability: Flexible to work weekdays and weekends.
Passion for Plants: A genuine enthusiasm for horticulture and a desire to share that passion with customers.
Experience: Previous experience in a retail or gardening environment is preferred but not required; a willingness to learn is essential.
Benefits:
Gain hands-on experience in a dynamic environment.
Opportunity to share your love for plants with fellow enthusiasts.
Flexible scheduling options to accommodate your needs.
If you're ready to cultivate your skills and help our customers thrive, we want to hear from you! Apply today to join our team for the upcoming season.
Outdoor Living Designer
Cross Creek Nursery job in Manchester, VA
Are you passionate about creating beautiful, functional outdoor spaces that bring people together? Do you have an eye for design and a knack for turning ideas into reality? We're looking for an experienced and creative Outdoor Living Designer to join our team!
In this role, you'll design custom outdoor environments that may include patios, outdoor kitchens, fire features, pools, pergolas, hardscaping, and landscaping-transforming blank backyards into dream spaces.
What You'll Do:
Meet with clients to understand their vision, lifestyle, and budget
Conduct site visits and measurements to assess project feasibility
Develop design concepts and present detailed 2D plans and 3D renderings
Select materials, finishes, and outdoor features that align with the design
Collaborate with project managers, contractors, and crews to ensure designs are brought to life
Stay current on trends, materials, and sustainability practices in outdoor living
Manage multiple projects and timelines with attention to detail and client satisfaction
What We're Looking For:
2+ years of experience in outdoor living, landscape, or architectural design
Proficiency in design tools like SketchUp, AutoCAD, Dynascape, or similar
A strong portfolio showcasing outdoor living or landscape design work
Great communication and presentation skills
Passion for outdoor spaces and a strong design sensibility
Degree in Landscape Architecture, Design, or related field is a plus (but not required)
Team Player
Bonus Points If You Have:
Knowledge of regional plant selection and horticulture
Familiarity with building codes and permitting processes
Experience with construction practices and outdoor materials
Sales or client consultation experience
What We Offer:
Competitive pay
All lead generation done for you, you design, estimate, sell
Opportunities for growth and professional development
Flexible schedule and creative freedom -- 1/2 day Fridays
Supportive and collaborative team environment
Health, Dental insurance, PTO, Paid Holiday, 401K with company match
Diverse company with full on Landscape, Maintenance, Nursery, Growing Farms -- Regional Leader and Award Winning
Container Garden Technician
Cross Creek Nursery job in Richmond, VA
Do you enjoy working outdoors and want to stay active while surrounded by beautiful plants? If youre looking for a job that offers variety, a flexible schedule, and the chance to be part of a team that cares for stunning exterior landscapes, we want to hear from you!
Were looking for another team member for our Container Design Team to joinour team and help install our seasonal designs and container gardens at residential and commercial locations around the Richmond area. This is a seasonal, year-round position with heavier hours during the summer, and more flexible hours in the winter. You will be working with another Container Team Designer and report to our Midlothian Nursery location.
If you have a passion for plants, enjoy working outdoors, and are ready for a physically active role, this position may be a perfect fit for you!
Key Responsibilities:
Install and maintain exterior plants and container gardens around the Richmond area
Water, fertilize, and care for container plants to ensure they thrive throughout the year
Perform regular plant maintenance, including deadheading, pruning, and replacing plants as needed
Transport plants, containers, and equipment to various locations
Lift and carry containers, hoses, and other equipment (up to 50 lbs)
Climb ladders to place or adjust plants and containers in various locations
Assist with additional landscape tasks as required
Requirements:
Clean driving record and reliable transportation are a must
Ability to lift up to 50 lbs and perform physical tasks such as hauling heavy hoses and climbing ladders
Willingness to work outside in various weather conditions
Strong attention to detail and ability to care for plants in all stages of growth
Flexibility to adjust hours based on seasonal demand (more hours during summer, reduced hours in winter)
Prior experience with plant care or landscaping is a plus, but not required
Benefits:
Work outdoors with beautiful plants and changing daily scenery
Flexible schedule, perfect for those seeking part-time work with some freedom
Active, hands-on work that keeps you moving throughout the day
Great opportunity for someone who enjoys physical work and staying active
Summer Horticulture Internship
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary:
Job Title:
Cross Creek Summer Horticulture Internship
Are you a student who loves plants but is unsure which area of horticulture you want to explore? This internship is designed for you. At Cross Creek, you get to design your own summer by picking three or more learning routes that add up to 10-12 weeks. It is flexible, exploratory, and perfect for anyone who wants real experience in the green industry.
Cross Creek is a 50-year-old family-owned and led company with two retail nurseries, a florist, a landscape design division, and a full-service grounds management team. We grow much of what we sell at two regional farms. We are locally grown in Richmond, Virginia, with award-winning Independent Garden Center recognition and deep experience in horticulture.
You will work with real teams, learn from experts, and get hands-on training in multiple areas of the industry. Pick your adventure from the routes below.
Track A
Grounds Management and Landscape
Week 1 and 2 Crew Work Rotation in Grounds Management
Learn company culture, safety training, jobsite etiquette, and tool use. Shadow multiple maintenance crews and practice pruning, mulching, weeding, fertilizing, plant identification, and daily truck and tool routines.
Week 3 Landscape Install Crew
Join installation crews and assist with plant placement, sod installation, soil prep, and layout. Learn the basics of hardscapes and site planning.
Week 4 Hardscape Introduction
Work with project managers on patios, retaining walls, steps and more. Learn safe equipment operation, site logistics, material staging, and lighting or irrigation basics.
Track B
Garden Center and Production Farms
Week 1 and 2 Retail Garden Center
Help customers, restock plant material, create small displays, and learn merchandising, plant care, and sales skills. Identify top-selling plants and observe how ordering is affected by weather and customer demand.
Week 3 Hanover Farm
Learn propagation, potting, spacing, watering, and production cycles for perennials, annuals, and groundcovers.
Week 4 Nottoway Farm
Work with woody plant material. Assist with tagging, spacing, root pruning, loading, and seasonal preparation. Learn to identify more than twenty common shrubs and trees.
Track C
Landscape Design
Week 1 and 2 Design Process and Software
Shadow designers during appointments. Learn SketchUp, AutoCAD, Dynascape and other design tools. Review client briefs and help develop early concepts.
Week 3 Begin Design Project
Start building a planting design with guidance. Select plants, create palettes, draft digital sketches, and consider cost, maintenance, and aesthetics.
Week 4 Complete Design Project
Finalize renderings, create a design narrative, prepare pricing, and practice presenting your project to a mentor or supervisor.
Track D
Project Manager Shadow and Dealer Choice
Week 1 Shadow a Project Manager
Spend half the day shadowing and half the day working in the field or nursery. Attend site visits, crew huddles, walk throughs, and learn about staging, sequencing, quality checks, and communication.
Week 2 Dealer Choice
Choose any area you want to revisit or any skill you want more time with. Build the last part of your internship around what interests you most.
Performance Standards
Maintain a positive, professional, and respectful attitude at all times.
Be punctual, well-organized, and prepared for each days tasks.
Represent the Cross Creek brand with pride and integrity.
Bring your company-issued tablet/phone and notepad to all meetings and property visits.
Communicate proactively regarding scheduling, time off, and project updates.
Required Skills & Experience
Comfortable working outdoors in summer weather heat sun and occasional rain
Able to lift 50 pounds
Must be able to stand walk bend and move comfortably throughout the day
Reliable transportation to and from job sites nurseries or farms
Ability to work independently and also with a team
Must be a current student enrolled in a college or accredited academic program.
Benefits
Four 10-Hour Workdays Per Week
(Enjoy 3-Day Weekends all summer!)
Choose your own internship path and build a schedule that fits your interests
Flexible with vacation plans and summer schedules because we know life happens
Grounds Management Crew Leader
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary: $23 Entry Level - Higher Pay Rates for Experienced Applicants
Job Title:
Crew Leader Grounds Management Division
Cross Creek Grounds is seeking a dependable, hands-on Crew Leader to lead and manage landscape maintenance crews. This role involves taking ownership of weekly work schedules, supervising day-to-day field operations, ensuring equipment and safety compliance, and maintaining the high service standards that Cross Creek is known for. Success in this role requires leadership, attention to detail, communication skills, and a passion for creating beautiful outdoor spaces.
Duties and Responsibilities
Supervise and guide crew members to complete daily tasks efficiently and accurately.
Perform detailed quality checks on each property to ensure top-tier results.
Safely manage and mix chemicals, fertilizers, and fuel mixtures according to guidelines.
Maintain daily communication with the Account Manager and Production Supervisor.
Train crew members in proper equipment use and landscaping best practices.
Utilize a tablet or phone to track job completion and record notes before and after each visit.
Leave door tags on every serviced property to communicate completion.
Note any issues, client feedback, or areas for improvement at each site.
Ensure all safety protocols are followed to protect crew, property, and equipment.
Keep trucks, trailers, and landscaping equipment clean, organized, and in working order.
Assist in maintaining a clean and organized shop and work yard.
Performance Standards
Maintain a positive, professional, and respectful attitude at all times.
Be punctual, well-organized, and prepared for each days tasks.
Represent the Cross Creek brand with pride and integrity.
Bring your company-issued tablet/phone and notepad to all meetings and property visits.
Communicate proactively regarding scheduling, time off, and project updates.
Required Skills & Experience
Proven experience in landscaping and groundskeeping (equipment, mowing, pruning, mulching, etc.).
Strong leadership, time management, and communication skills.
Proficiency with landscape equipment and mobile technology.
Ability to work in all weather conditions and physical environments.
High standards of professionalism in client and team interactions.
Ability to communicate effectively via phone, text, and email.
Valid drivers license with a clean driving record (required).
Willingness to obtain Spray Tech or related certification (preferred but not required upon hire).
Benefits
Paid Time Off (PTO)
Paid Holidays
Health Insurance Options
401(k) Retirement Plan with up to 3% Company Match
Superior Work Environment & Supportive Team Culture
Four 10-Hour Workdays Per Week
(Enjoy 3-Day Weekends!)
Sunday Floral Designer- Cross Creek Florist
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary:
Job Opening: Sunday Floral Designer (9:30 AM 5:30 PM) We are currently hiring a Floral Designer to join our team on Sundays. If you have a passion for floral design and enjoy creating beautiful arrangements, wed love to hear from you! This role is primarily focused on preparing Monday orders and assisting walk-in customers by designing custom arrangements and processing orders.
About the Role:
Were looking for a creative, dependable individual with a keen eye for design and a love for flowers. As a Floral Designer, youll be responsible for crafting high-quality floral pieces for a variety of occasions, supporting customer requests, and ensuring the shop runs smoothly on Sundays.
Responsibilities:
Create fresh floral arrangements, bouquets, and displays based on customer requests and upcoming orders
Help walk-in customers with floral purchases, arrangement ideas, and placing orders
Prepare floral designs for Monday pickups or deliveries
Maintain flower freshness and care through proper handling and storage
Keep the workspace clean and organized throughout the shift
Support the team during peak seasons and holidays
What Were Looking For:
Experience in floral design or working in a flower shop is required
Strong understanding of flowers, color combinations, and design styles
Creative mindset with great attention to detail
Positive attitude with excellent customer service skills
Able to lift up to 30 lbs and stand for extended periods
Must be available Sundays from 9:30 AM to 5:30 PM and during key floral holidays (Valentines Day, Mothers Day, etc.)
To Apply:
If youre excited about flowers and have an eye for design, wed love to hear from you. Apply today and help us bring joy to our customersone bouquet at a time!
Interior Landscape Technician
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary: DOE
Part-time (10-15hrs a week), year round position with flexible hours is available for a friendly, professional, self-motivated person. We are looking for a reliable person to maintain tropical plants at our clients offices and businesses around the Richmond area. Job requires that you have reliable transportation, dont mind getting dirty, and can bend and lift heavy plants on a regular basis (35lbs). Clean driving record is a must, as well as proof of vaccinations. If polishing leaves is your thing we are the company for you.
Delivery Driver- Cross Creek Florist
Cross Creek Nursery job in Manchester, VA
We are a locally rooted floral business looking to hire a dependable and professional Delivery Driver to support our team. This position is perfect for someone who takes pride in punctuality, knows their way around Richmond, and enjoys creating a positive customer experience. You'll be entrusted with delivering beautiful floral arrangements safely and efficiently using our company vehicle.
Position Summary:
As a Delivery Driver, you'll be responsible for transporting floral orders to residences, offices, and event venues throughout the Richmond area. This is more than just a driving role-you'll serve as a representative of our brand, ensuring that every delivery arrives on time and in perfect condition.
What You'll Do:
Operate a company-provided van to deliver floral arrangements safely and promptly.
Travel efficiently throughout Richmond and nearby areas using navigation tools or local knowledge.
Handle floral products with care to maintain their quality and presentation during delivery.
Load and unload products, occasionally lifting up to 30 lbs.
Collaborate with in-store staff to confirm orders and special instructions.
Deliver a high level of customer service with every drop-off-friendly, respectful, and presentable.
Keep the delivery vehicle clean and report any maintenance needs.
Follow all safety guidelines and traffic regulations.
What We're Looking For:
A valid driver's license with a spotless driving history
Ability to lift up to 30 lbs and remain on your feet as needed
Strong communication skills and a customer-first mindset
Familiarity with Richmond roads and GPS apps
Reliable, self-motivated, and able to work with minimal supervision
Professional appearance and a can-do attitude
Floral Customer Service Representative (Part-Time)
Cross Creek Nursery job in Richmond, VA
Job DescriptionSalary: 13
Schedule: 23 days per week, 8:00 AM 5:00 PM Availability: Must be available to work Saturdays Note: Additional hours required during major floral holidays (Christmas, Valentines Day, Mothers Day, Thanksgiving)
Job Overview:
We are seeking a positive, organized, and detail-oriented Part-Time Floral Customer Service Representative to join our busy floral department. This role is essential for ensuring excellent customer communication, accurate order processing, and smooth coordination with our delivery team.
The majority of this role involves answering incoming phone calls, assisting customers with placing orders, and supporting our team with daily operations. You will also help coordinate with delivery drivers and occasionally field phone calls for other departments. The ideal candidate is a team player with a friendly attitude, excellent communication skills, and the ability to stay organized in a fast-paced environment.
Key Responsibilities:
Answer incoming florist-related phone calls with professionalism and courtesy
Accurately process customer floral orders for same-day or scheduled delivery
Coordinate and communicate with delivery drivers regarding orders
Respond promptly to floral department emails
Occasionally answer calls for other departments and provide basic company information
Reconcile monthly floral statements and prepare outgoing invoices
Organize and file floral department paperwork
Support the team during high-volume holiday weeks with extended hours
Qualifications:
Prior customer service or administrative experience preferred
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently and handle multiple tasks
Positive attitude and a collaborative, team-oriented mindset
Availability to work extra hours during peak floral holidays
Familiarity with FTD systems is a plus
Position Details:
Part-Time: 23 days per week
Hours: 8:00 AM 5:00 PM (89 hour shifts)
Required Availability: Saturdays and major floral holidays
Landscape Account Manager
Cross Creek Nursery job in Manchester, VA
Job Title: Landscape Account Manager
Reports To: Operations Manager Job Type: Full-Time Schedule: Four 10-hour days (Enjoy 3-day weekends!)
Cross Creek Grounds Management is seeking a highly motivated and personable Landscape Account Manager to join our team. This role is essential in delivering superior service to our clients while supporting our crews in the field. The ideal candidate thrives on building relationships, solving problems, and ensuring operational excellence.
As the primary point of contact between our clients and operations team, the Account Manager is responsible for ensuring client satisfaction, maintaining service quality, and managing the day-to-day oversight of multiple landscape maintenance accounts.
Key Responsibilities
Client Relationship Management
Serve as the main point of contact for assigned clients, ensuring prompt, professional communication via phone, email, and in-person.
Build strong, lasting relationships with clients through regular property walks and proactive communication.
Address and resolve client concerns or service issues quickly and effectively.
Quote, schedule, and coordinate enhancement work or additional services as needed.
Team & Operations Oversight
Conduct daily site visits to monitor service quality and support field crews.
Collaborate with Production Managers and Crew Leaders to maintain efficient schedules and workflows.
Ensure proper execution of services across multiple properties.
Support crews in troubleshooting and resolving on-site challenges.
Service Quality & Performance
Ensure all scheduled maintenance services are completed on time and meet company quality standards.
Uphold quality control protocols and proactively identify opportunities for improvement.
Demonstrate a strong understanding of landscape maintenance and groundskeeping best practices.
Track performance metrics, budgets, and contract compliance for assigned accounts.
Required Skills & Qualifications
Strong knowledge of landscape maintenance practices, including horticulture and irrigation.
Excellent verbal and written communication skills.
Proven ability to manage time efficiently and juggle multiple priorities.
Comfortable working outdoors in all weather conditions.
Experience leading crews or managing teams is a plus.
Highly organized, dependable, and detail-oriented.
Positive attitude with a commitment to professionalism and client satisfaction.
Spanish-speaking skills preferred but not required.
Valid driver's license with a clean driving record.
Benefits
4-day workweek (10-hour days) - Enjoy 3-day weekends!
Paid Holidays
Paid Time Off (PTO)
Health and Dental Insurance
401(k) with Company Match
Quarterly Company Appreciation Events
Ongoing training and career development opportunities
Turf & Ornamental Specialist
Cross Creek Nursery job in Manchester, VA
Job Title: Turf & Ornamental Specialist
Cross Creek Grounds Management is seeking a dependable and skilled Turf & Ornamental Specialist to join our growing team. The ideal candidate is a licensed spray technician through VDACS (Virginia Department of Agriculture and Consumer Services) with at least one year of hands-on experience applying pesticides. This position is essential for maintaining the health and appearance of our clients' landscapes and requires a detail-oriented individual who thrives working outdoors in all weather conditions.
Key Responsibilities
Safely and accurately apply pesticides to turf and ornamental landscapes in compliance with state regulations and company safety protocols.
Maintain detailed, accurate records of chemical applications, work performed, and weekly schedules.
Communicate effectively with team members and clients, both verbally and in writing.
Lift and carry up to 50 lbs as part of daily duties.
Work outdoors in varying weather conditions including heat, rain, and cold.
Present a clean, professional appearance while on job sites.
Follow all company policies and environmental safety standards.
Be available to work occasional Saturdays based on seasonal demand.
Required Qualifications
VDACS pesticide applicator license (Required)
Minimum 1 year of experience in pesticide or herbicide application
High school diploma or GED
Clean, valid driver's license
Strong verbal and written communication skills
Ability to work both independently and within a team
High level of attention to detail and strong organizational skills
Preferred Skills
Working knowledge of turf and ornamental plant care
Familiarity with application equipment and calibration techniques
Ability to identify common pests, weeds, and plant diseases
Benefits
Four 10-hour workdays per week (Enjoy 3-day weekends!)
Paid Holidays
Paid Time Off (PTO)
Health and Dental Insurance
401(k) with Company Match
Quarterly Company Appreciation Events
Garden Center Associate
Cross Creek Nursery job in Manchester, VA
Join our team this as a Garden Center Sales Associate! We're looking for passionate individuals who love plants and want to help our customers find the perfect additions for their homes and gardens.
Key Responsibilities:
Customer Assistance: Help customers with plant selections and answer their questions about care and maintenance.
Plant Diagnosis: Identify and diagnose issues such as fungus, pests, or other plant health concerns.
Inventory Management: Maintain the quality of plants and merchandise, ensuring that everything is well-stocked and visually appealing.
Knowledge Application: Understand various plant types and their specific environmental needs to provide tailored advice to customers.
Stocking and Unloading: Assist in unloading delivery trucks and stocking merchandise efficiently.
Qualifications:
Physical Requirements: Ability to lift up to 50 pounds and perform physical tasks in various weather conditions.
Availability: Flexible to work weekdays and weekends.
Passion for Plants: A genuine enthusiasm for horticulture and a desire to share that passion with customers.
Experience: Previous experience in a retail or gardening environment is preferred but not required; a willingness to learn is essential.
Benefits:
Gain hands-on experience in a dynamic environment.
Opportunity to share your love for plants with fellow enthusiasts.
Flexible scheduling options to accommodate your needs.
If you're ready to cultivate your skills and help our customers thrive, we want to hear from you! Apply today to join our team for the upcoming season.
Container Garden Technician
Cross Creek Nursery job in Manchester, VA
Do you enjoy working outdoors and want to stay active while surrounded by beautiful plants? If you're looking for a job that offers variety, a flexible schedule, and the chance to be part of a team that cares for stunning exterior landscapes, we want to hear from you!
We're looking for another team member for our Container Design Team to join our team and help install our seasonal designs and container gardens at residential and commercial locations around the Richmond area. This is a seasonal, year-round position with heavier hours during the summer, and more flexible hours in the winter. You will be working with another Container Team Designer and report to our Midlothian Nursery location.
If you have a passion for plants, enjoy working outdoors, and are ready for a physically active role, this position may be a perfect fit for you!
Key Responsibilities:
Install and maintain exterior plants and container gardens around the Richmond area
Water, fertilize, and care for container plants to ensure they thrive throughout the year
Perform regular plant maintenance, including deadheading, pruning, and replacing plants as needed
Transport plants, containers, and equipment to various locations
Lift and carry containers, hoses, and other equipment (up to 50 lbs)
Climb ladders to place or adjust plants and containers in various locations
Assist with additional landscape tasks as required
Requirements:
Clean driving record and reliable transportation are a must
Ability to lift up to 50 lbs and perform physical tasks such as hauling heavy hoses and climbing ladders
Willingness to work outside in various weather conditions
Strong attention to detail and ability to care for plants in all stages of growth
Flexibility to adjust hours based on seasonal demand (more hours during summer, reduced hours in winter)
Prior experience with plant care or landscaping is a plus, but not required
Benefits:
Work outdoors with beautiful plants and changing daily scenery
Flexible schedule, perfect for those seeking part-time work with some freedom
Active, hands-on work that keeps you moving throughout the day
Great opportunity for someone who enjoys physical work and staying active
Summer Horticulture Internship
Cross Creek Nursery job in Manchester, VA
Job Title:
Cross Creek Summer Horticulture Internship
Are you a student who loves plants but is unsure which area of horticulture you want to explore? This internship is designed for you. At Cross Creek, you get to design your own summer by picking three or more learning routes that add up to 10-12 weeks. It is flexible, exploratory, and perfect for anyone who wants real experience in the green industry.
Cross Creek is a 50-year-old family-owned and led company with two retail nurseries, a florist, a landscape design division, and a full-service grounds management team. We grow much of what we sell at two regional farms. We are locally grown in Richmond, Virginia, with award-winning Independent Garden Center recognition and deep experience in horticulture.
You will work with real teams, learn from experts, and get hands-on training in multiple areas of the industry. Pick your adventure from the routes below.
Track A
Grounds Management and Landscape
Week 1 and 2 Crew Work Rotation in Grounds Management
Learn company culture, safety training, jobsite etiquette, and tool use. Shadow multiple maintenance crews and practice pruning, mulching, weeding, fertilizing, plant identification, and daily truck and tool routines.
Week 3 Landscape Install Crew
Join installation crews and assist with plant placement, sod installation, soil prep, and layout. Learn the basics of hardscapes and site planning.
Week 4 Hardscape Introduction
Work with project managers on patios, retaining walls, steps and more. Learn safe equipment operation, site logistics, material staging, and lighting or irrigation basics.
Track B
Garden Center and Production Farms
Week 1 and 2 Retail Garden Center
Help customers, restock plant material, create small displays, and learn merchandising, plant care, and sales skills. Identify top-selling plants and observe how ordering is affected by weather and customer demand.
Week 3 Hanover Farm
Learn propagation, potting, spacing, watering, and production cycles for perennials, annuals, and groundcovers.
Week 4 Nottoway Farm
Work with woody plant material. Assist with tagging, spacing, root pruning, loading, and seasonal preparation. Learn to identify more than twenty common shrubs and trees.
Track C
Landscape Design
Week 1 and 2 Design Process and Software
Shadow designers during appointments. Learn SketchUp, AutoCAD, Dynascape and other design tools. Review client briefs and help develop early concepts.
Week 3 Begin Design Project
Start building a planting design with guidance. Select plants, create palettes, draft digital sketches, and consider cost, maintenance, and aesthetics.
Week 4 Complete Design Project
Finalize renderings, create a design narrative, prepare pricing, and practice presenting your project to a mentor or supervisor.
Track D
Project Manager Shadow and Dealer Choice
Week 1 Shadow a Project Manager
Spend half the day shadowing and half the day working in the field or nursery. Attend site visits, crew huddles, walk throughs, and learn about staging, sequencing, quality checks, and communication.
Week 2 Dealer Choice
Choose any area you want to revisit or any skill you want more time with. Build the last part of your internship around what interests you most.
Performance Standards
Maintain a positive, professional, and respectful attitude at all times.
Be punctual, well-organized, and prepared for each day's tasks.
Represent the Cross Creek brand with pride and integrity.
Bring your company-issued tablet/phone and notepad to all meetings and property visits.
Communicate proactively regarding scheduling, time off, and project updates.
Required Skills & Experience
Comfortable working outdoors in summer weather heat sun and occasional rain
Able to lift 50 pounds
Must be able to stand walk bend and move comfortably throughout the day
Reliable transportation to and from job sites nurseries or farms
Ability to work independently and also with a team
Must be a current student enrolled in a college or accredited academic program.
Benefits
Four 10-Hour Workdays Per Week
(Enjoy 3-Day Weekends all summer!)
Choose your own internship path and build a schedule that fits your interests
Flexible with vacation plans and summer schedules because we know life happens
Sunday Floral Designer- Cross Creek Florist
Cross Creek Nursery job in Manchester, VA
Job Opening: Sunday Floral Designer (9:30 AM - 5:30 PM) We are currently hiring a Floral Designer to join our team on Sundays. If you have a passion for floral design and enjoy creating beautiful arrangements, we'd love to hear from you! This role is primarily focused on preparing Monday orders and assisting walk-in customers by designing custom arrangements and processing orders.
About the Role:
We're looking for a creative, dependable individual with a keen eye for design and a love for flowers. As a Floral Designer, you'll be responsible for crafting high-quality floral pieces for a variety of occasions, supporting customer requests, and ensuring the shop runs smoothly on Sundays.
Responsibilities:
Create fresh floral arrangements, bouquets, and displays based on customer requests and upcoming orders
Help walk-in customers with floral purchases, arrangement ideas, and placing orders
Prepare floral designs for Monday pickups or deliveries
Maintain flower freshness and care through proper handling and storage
Keep the workspace clean and organized throughout the shift
Support the team during peak seasons and holidays
What We're Looking For:
Experience in floral design or working in a flower shop is required
Strong understanding of flowers, color combinations, and design styles
Creative mindset with great attention to detail
Positive attitude with excellent customer service skills
Able to lift up to 30 lbs and stand for extended periods
Must be available Sundays from 9:30 AM to 5:30 PM and during key floral holidays (Valentine's Day, Mother's Day, etc.)
To Apply:
If you're excited about flowers and have an eye for design, we'd love to hear from you. Apply today and help us bring joy to our customers-one bouquet at a time!