Crystal Cruises jobs - 357 jobs

The Regional Sales Manager (“RSD”) position is responsible for revenue generation from travel agency partners and direct management of all aspects of Crystal Cruises' business development in an assigned geographic territory. The RSD is responsible for increasing sales and achieving established Key Performance Indicators (“KPIs”) for Crystal Cruises. This position will collaborate with various teams and departments within the company including but not limited to Marketing, Revenue Management, IT and Strategic and National Accounts to create programs which drive sales within their assigned sales region in order to support Crystal Cruises commercial objectives. Essential Job Duties Responsible for developing a Tier One portfolio of travel agency partners within their assigned geographic territory. The number of travel agency partners in assigned territory will be established in conjunction with executive sales management, guided by revenue generation and business needs and is subject to change on an annual basis based on revenue. At such time Tier 2 agency partners are determined, collaborate with the Business Development team in an effort to engage and drive revenue production from that group of travel sellers located in the assigned region. “Sales Call” frequency: RSD will be responsible for 20 - 25 physical and virtual sales meetings/calls each week and must be recorded and reported through the company's CRM platform (TBD) and incorporated into monthly reports. Physical and virtual meetings are scheduled and conducted with the following objectives in place: Revenue growth of the agency partner is the primary driver of each call. Plans to achieve revenue growth will vary by account and business model. Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets. Conduct staff training (physical or virtual via webinars) to familiarize the agency's travel advisors with the Crystal product to effectively sell the Crystal Cruises brand experience to the appropriate target customer. Seek out and close affinity or promotional group business. Assist agency advisors in identifying group opportunities within customer database as well as local/regional organizations. Create an annual overhead budget to achieve the above goals. Effectively and efficiently manage an assigned budget provided for the purpose of supporting co-operative marketing plans mutually agreed and developed in partnership with agencies in assigned region. RSD will be required to provide a monthly forecast of marketing budget spend for the year as well as submit all invoices on a monthly basis. Participate in travel agency partner consumer events both physical and virtual (i.e., Cruise Nights) as feasible given availability, cost, budget, and revenue opportunity. Identify and cultivate opportunities to generate NEW to brand revenue streams with existing accounts as well as new potential partnerships that will elevate Crystal Cruises' market penetration and brand awareness. Represent Crystal at industry trade shows and events when required in assigned territory in addition to any conference or event sponsored by a National Account or Consortia partner as requested. Participate in ship inaugurals and onboard events as required as well as plan and conduct “seminar at sea” or familiarization cruises as approved. Maintain an e-mail database of travel advisors for the purpose of communicating offers, news, and information about Crystal Cruises. Conduct informational webinars as appropriate and/or requested by executive management. Maintain a presence on at least one Social Media site of choice (i.e., Facebook, Twitter, Instagram etc.). RSD can choose to use their personal social media account or establish a separate account for Crystal Cruises messaging. Create original content under the direction of Crystal Cruises' brand guidelines or share Crystal Cruise posts at least once per week. Annual Business Plans: RSD will be required to analyze territory sales, marketing ROI, challenges and opportunities and provide a detailed business plan to supervisor by December 1st of each calendar year that covers the next calendar year. This plan must include a detailed course of action to grow sales within assigned agency partners in their region, including but not limited to requested marketing funds, trade show/conference attendance, anticipated travel & entertainment expenses, sponsorship opportunities, memberships, etc. Effectively utilize both company technology and online technology to ensure speed to market. Must be proficient in Outlook, Word, Excel, PowerPoint, Crystal Cruises' reservations system, Customer Relationship Management (CRM) platform and standard business technology including all features of mobile devices, office electronics, printers, scanners etc. Reservation system (viewing access only) and CRM training will be provided. Competent in creating and submitting required monthly reports or ad-hoc reports in a timely manner as requested by Crystal management. Reports will include but not limited to: Weekly Sales Report - data entered into and reported via CRM and ultimately in monthly report. Monthly Sales Report - includes executive summary of activities by week, summarizes the competitive environment, advising management of any specific problems that need attention, and report any trends or observations that may be crucial to our business environment and may have impact on Crystal Cruises' operating environment. Includes monthly sales call and event activity. Expense Reports - submitted bi-weekly or monthly as determined by the accounting department. Marketing spend Forecast - due monthly. 60-day planned calendar with detailed calls, 3-month advance notice in calendar of locations for travel, annual overall plan for travel. Business Development Expectation: RSD must achieve no less than a yearly average of 85% of the established revenue target. An individual quarterly performance may fall below 85%, however, the average of all four quarters combined must be 85% or above. Incentive payout begins at 90% of goal. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. Competency Education: Bachelor's degree required or equivalent experience. Experience: 5 - 10 years of experience in travel industry sales. Luxury Cruise Line experience preferred. Extensive knowledge of the luxury cruise market and competitive set. Extensive international destination knowledge, including Crystal Cruises' destinations preferred. Existing travel industry sales relationships in assigned territory/region. Demonstrated track record of sales success required with a leading luxury travel company. Management experience that includes sales team management preferred. Skills/Qualifications: Positive, energetic, and professional demeanor. Excellent sales, customer service and relationship building skills. Excellent written, verbal and presentation skills. Exceptional organizational and administrative skills. Self-motivated and results oriented with proven ability to achieve sales objectives. Capable of working independently with minimal day to day direction. Capable of multi-tasking and working in a fast-paced environment. Skilled at problem solving and decision making. Ability to tactfully handle both internal and external contact challenges with the intent of finding mutually beneficial solutions. Ability to maintain professionalism when faced with adversity, particularly when supporting company policies and positions that may not be accepted or understood. Fluency in MS Office applications, including Outlook, Word, PowerPoint, and Excel. Must be able to travel as needed domestically and internationally. Must have a valid driver's license as well as a reliable and well-maintained vehicle to be used for business purposes. Physical Demands Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 35 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. Expected Hours of Work The position is full-time and frequently requires working additional time outside of normal business hours. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A leading leisure travel company in Miami is seeking a skilled attorney to provide legal advice on securities laws and corporate governance matters. The ideal candidate will have a JD from an accredited U.S. law school and a license to practice law, with 3-5 years' experience in the field. This in-office role requires teamwork and independent work, with eligibility for various benefits, including health and financial incentives, along with opportunities for professional development. #J-18808-Ljbffr

A leading cruise line company in Miami is seeking a legal professional to provide expert advice on securities laws and corporate governance. Ideal candidates will have a Juris Doctor degree and 3-5 years of experience in law. The role demands strong decision-making and communication skills as well as the ability to work independently in a fast-paced environment. This position offers a hybrid working model, requiring in-office presence in South Florida three days a week. #J-18808-Ljbffr

Crystal Cruises is seeking highly motivated and experienced candidates to join our Inbound Sales Team. You will join a high-performance team generating revenue by closing cruise sales from inbound calls and capitalizing on all Marketing initiatives. Inbound Sales will primarily work with Travel Partners. Essential Job Duties · Meet or exceed established sales goals and conversion standards selling cruises to various destinations along with optional programs such as air, land, hotel & insurance. · Service incoming phone calls in a professional, courteous, and efficient manner · Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection while maintaining quick call handling standards. · Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call. · Ensure calls are answered quickly and efficiently with an abandonment rate less than 5% · Maximize conversions by completing all profile information in OneIS if a booking is not made for the agent to follow up. · Provide information to callers about Crystal Cruises ships, destinations, itineraries, and policies. · Monitor the Mailbox to ensure guest confirmations are successfully transmitted; resolve any problems. · Review and distribute incoming department emails to the appropriate agent. · Research and respond to travel agent requests by phone or email. · Assist callers in resolving minor problems pertaining to new and existing bookings. · Adhere to assigned schedule. · Other business-related duties as instructed by the Consumer Sales Supervisor. · Efficiently handling telephone inquiries from direct guests, following up with guests when needed. · Providing superior customer service and product knowledge to all Crystal Cruises' guests. · Effectively employing sales techniques, customer service, and product knowledge expertise to increase sales revenue and provide complete customer satisfaction. · Maintaining relationships with guests before and after their vacation through use of our CRM. · Assisting and supporting other departments and fellow team members in reaching Crystal Cruises' service, productivity, quality, and revenue goals by using our CRM, Reservation system, and all other systems. · Participating in organized training sessions to continuously improve knowledge base and sales performance. · Performing other job-related functions as assigned. · Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department. · Meet or exceed established Crystal Cruises Sales & Service standards. · Demonstrate competency of product knowledge · Follow accurate policies and procedures advising visa & vaccine requirements or anything else that is required. · Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions. · Make recommendations for process, procedure, and technological improvements. · Sales projects as determined by management. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. Competency Education: High School Diploma or equivalent. Experience: Minimum 1 year of sales experience in a call center environment. 2 years' sales and luxury customer service experience preferred. Skills/Qualifications: · Strong verbal communication skills including professional telephone etiquette. · Strong customer service skills. · Ability to answer calls in a timely and professional manner and deliver the high-quality service that is required of a Crystal Cruises representative. · Excellent interpersonal skills and ability to tactfully deal with difficult travel agents and guests. · Must possess a courteous, positive, team-player attitude. · Must be able to provide knowledgeable, friendly, and efficient service. · Responsible for maintaining thorough knowledge of product, policies, and procedures. · Demonstrated knowledge of Microsoft Office applications, CRM system, and experience with travel reservations systems a plus. · Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes. · Ability to quickly learn and maintain current knowledge of Crystal Cruises' products and services. · Within reasonable accommodation, ability to view and read PC monitor, training, and reference material, as well as operate keyboard and PC mouse. · Within reasonable accommodation, ability to remain seated for extended period, determined by length of scheduled shift. · Flexible with working any schedule, including late shifts and weekends. Work Environment Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Physical Demands Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. Expected Hours of Work The position is full-time working from Monday - Friday from 9:00 AM to 6:00 PM. Occasional need for Overtime may be required. #LI-Hybrid EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Specialist, Front-End Web Merchandising role executes the strategy for promotional content on carnival.com - from new sales to brand announcements, new module designs to daily updates. Their aim is to increase engagement and booking conversion on the Carnival website across all devices while providing the best possible user experience and meeting established business goals. The Specialist, Front-End Web Merchandising is responsible for the day-to-day execution of the merchandizing strategy including development, CMS implementation, maintenance, optimization and governance. The role will focus on the development and implementation of new merchandising and maintenance of existing content via our content management system and other e-commerce platforms using HTML/CSS and JavaScript. Essential Functions: Expand on personalization strategy to develop and implement rules, logic, and audiences for our targeted personalization campaigns. Analytics, concurrent campaigns, and business goals need to be taken into account to develop the rules logic, and, audiences for these campaigns. Implement all merchandising campaigns for Carnival.com on the front-end using JavaScript & HTML/CSS within Sitecore CMS and Optimizely platforms. Implementation of campaigns encompasses interpreting creative mockups into code, maintenance/optimization of existing content, and adherence to performance/ADA guidelines. Perform QA testing for accuracy and functionality across browsers and devices; troubleshoot and/or engage relevant teams (e.g. DevOps, support, ADA), as needed. Work cross-functionally coordinating with marketing teams and other Carnival business units such as Casino, E-commerce, Brand Marketing, and IT to make sure our merchandising being implemented follows brand guidelines (voice, digital style guide), best practices and compliance requirements (performance, ADA), incorporates learnings (A/B and user testing) and is properly tagged for analytics/reporting. Performs other duties as assigned Qualifications: Bachelor's Degree - Marketing, Business, Communications Computer Science, or related field 3+ years of experience coding for websites or managing an e-commerce site or digital marketing experience. Proficiency in CRM and marketing automation tools (e.g., Salesforce, Optimizely, Sitecore). Travel industry experience is a plus Mobile commerce experience is a plus HTML, CSS, Javascript accreditation preferred Knowledge, Skills, and Abilities: Experience with CMS software (Sitecore a plus) and ecommerce platforms (Optimizely a plus). Ability to manage multiple projects in a fast-paced, deadline-driven environment. Strong independent decision-making, organizational, planning, and problem-solving skills. Experience interfacing with a range of web site, mobile, tablet, creative design initiatives. Ability to identify, prioritize, and articulate highest impact initiatives. Understanding of design/ layout best practices and ADA compliance in the digital environment. Experience with automation tools and customer segmentation. Incredible attention to detail and ability to think logically. Have proficient knowledge of HTML / CSS / Javascript. Ability to work with Adobe Creative Suite of products and/or Figma. Proficient in understanding and articulating technical concepts. Adept at bridging the gap between technical and non-technical stakeholders Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #LI-Hybrid #LI-TM1 #CCL

Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are looking for an amazing Intern, Digital Designer to fill this role, which is based in our Doral office. The Digital Designer position is a pivotal role that requires a creative and detail-oriented professional to conceptualize and design engaging promotional emails with segmented, data-driven content, ensuring strong click-through rates and conversions. Additionally, this role involves designing digital content for social media and display advertising, adhering to best practices and maintaining consistency across various company platforms. The Digital Designer is expected to self-manage projects, meet deadlines, and collaborate effectively with the design team while staying current with industry trends, making this role integral to the creation of visually appealing, user-centric digital experiences. Here is a summary of what Princess is looking for in its Intern, Digital Designer. Is this you? Responsibilities Conceptualize and design engaging email templates, newsletters, and campaigns with highly complex data-driven, dynamic, segmented content that delivers strong click-through rates, engagement, and conversion to influence specific target audiences and predetermined Key Performance Indicators (KPIs). Design promotional, life-cycle, and transactional campaigns using the latest HTML and CSS email oriented best practices and UX best practices. Effectively use existing HTML email layout templates for maximum efficiency and timeliness while continuing to evolve and innovate based on current trends and industry best practices. Provide creative input and suggestions for enhancing the overall effectiveness and engagement of email marketing initiatives. Leverage animation skills to create engaging and visually appealing interactive elements and transitions that enhance the overall user experience. Transform objective-driven business requirements and customer needs into relevant digital user experiences, designing static and animated graphics for social media and digital display advertising that follow best practices and ensure projects adhere to specifications and standards, including mobile. Remain current with latest graphic design/marketing & communication trends for email, display ads and social media marketing. Help ensure consistency in design and digital content across various company channels and platforms. Manage all projects from start to finish in order to meet established deadlines. Partner with other graphic designers and take on ad hoc design projects, as needed. Perform other duties as assigned. Requirements Currently enrolled in an accredited college or university program. Experience in email and social media marketing design required Experience designing in both desktop and mobile web. Self-starter with knowledge of the latest trends in email design and development. Strong eye, attention to detail, organized, creative problem solver and can present creative with key stakeholders using design, UX, and mockups to communicate inspiring brand experiences. Must be able to present well and articulate and defend design decisions with grace, logic and data. A portfolio of previous digital design work to showcase experience and creativity. Experience in interactive design, user interface design, or a related field, preferably in a digital agency or tourism-focused environment. Strong understanding of user experience principles and interaction design best practices Proficiency in design software such as Adobe Creative Suite, Sketch, Figma, After effect or other relevant tools. Able to create, re-size, and optimize images and graphics for the web. Excellent command of visual design and architecture for responsive email. Have a good natured, flexible, approach to design and coding. Familiarity with web development technologies such as HTML, CSS, JavaScript and ESPs. This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday) What You Can Expect Contribute to real projects that make an impact. Access to learning resources, mentorship, and skill-building opportunities. Connect with industry professionals and peers across departments. Gain insight into operations and innovation within a global brand. Opportunities to showcase your work and celebrate achievements. Learn about potential career paths and future opportunities within the organization. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

The Director of Housekeeping & Laundry Operations serves as the strategic leader overseeing all housekeeping and laundry functions across the fleet, ensuring the highest standards of cleanliness, service excellence, and guest satisfaction. This role drives operational performance by setting the vision, establishing brand-aligned standards, and implementing best-in-class processes that elevate the guest experience and protect the company's reputation. In addition to overseeing daily operations, this leader is responsible for large-scale initiatives including newbuild integration, refurbishment projects, dry dock planning, vendor partnerships, and budget management. The Director plays a pivotal role in shaping the department's long-term strategy, fostering a culture of accountability and professional development, and ensuring compliance with all health, safety, and environmental standards. Through cross-functional collaboration with Brand Experience, Product Development, Public Health, HR, and other key stakeholders, the Director ensures consistency and operational excellence across all vessels. By combining strategic oversight with hands-on leadership, this role not only enhances service delivery but also develops the next generation of shipboard leaders while contributing to the overall success of the brand. **Essential Functions:** + Talent Strategy & Organizational Alignment: Partner with shipboard department heads and Human Resources to assess talent gaps, drive succession planning, and oversee all personnel decisions including promotions, pay changes, and departmental moves via the Crew Personnel System (CPS). Lead initiatives to build leadership capability and foster a high-performance culture across the fleet. + Team Development: Lead, coach, and inspire a diverse team of shipboard leaders. Drive talent development, succession planning, and performance management in partnership with HR. Foster a culture of accountability, service excellence, and professional growth. + Project & Resource Management: Spearhead planning and execution of dry dock activities, newbuild integration, and refurbishment projects. Oversee product sourcing, vendor negotiations, and logistics to ensure timely delivery and operational readiness. Manage departmental CAPEX and R&M budgets with a focus on cost efficiency and value creation. + Annual Planning for Floor Care & Upholstery: Partner with the Senior Manager, Housekeeping to develop and execute an annual plan for floor care and upholstery maintenance. Ensure ship-specific requirements are met, activities are aligned with brand aesthetics, and execution supports guest satisfaction without disrupting service. + Compliance & Safety Leadership: Ensure all housekeeping operations comply with HESS protocols and corporate policies. Lead risk assessments, promote safety culture, and ensure teams are trained and equipped to maintain a safe and healthy environment. + Cross-Functional Collaboration: Serve as a key liaison between Housekeeping and internal stakeholders including Brand Experience, Product Development, Public Health, and Newbuild teams. Ensure operational needs are represented and integrated into broader company initiatives and destination planning. + Performance Monitoring & Innovation: Analyze operational data, guest feedback, and financial metrics to identify trends and opportunities. Lead initiatives to enhance service delivery, streamline processes, and introduce innovative solutions that elevate the guest experience. **Qualifications:** + 8 years of leadership experience in housekeeping operations, preferably in cruise or hospitality industries. **Knowledge, Skills and Abilities:** + Scope: Manage Shipboard personnel & activities/processes. Collaborate with both Shoreside and Shipboard. + Problem solving: Leads the development and execution of operational strategies that directly influence the guest experience and brand presentation across the fleet. Makes high-level decisions that shape the visual and functional standards of staterooms, public spaces, and crew areas. Ensures shipboard teams are equipped with the tools, resources, and guidance needed to deliver excellence while maintaining financial discipline. Anticipates challenges, evaluates risks, and implements proactive solutions that balance operational efficiency, compliance, and service quality. + Impact: Develops and leads the execution of strategic departmental plans and initiatives that directly influence fleet-wide housekeeping and laundry operations. Serves as the senior departmental representative in dry dock planning and execution meetings, ensuring operational priorities are fully integrated and aligned with brand standards. Oversees the evaluation and implementation of new or alternative product sourcing strategies, driving innovation and cost efficiency. Plays a key role in shaping departmental guidelines and standards, while actively mentoring and developing the next generation of leaders to ensure long-term organizational capability and continuity. + Leadership: Manages 7 direct reports and oversees shipboard housekeeping teams. + Influences cross-functional decisions and contributes to enterprise-wide initiatives. Physical Demands: Requires regular movement throughout company facilities. Travel: 25-50% shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: + Health Benefits: + Cost-effective medical, dental and vision plans + Employee Assistance Program and other mental health resources + Additional programs include company paid term life insurance and disability coverage + Financial Benefits: + 401(k) plan that includes a company match + Employee Stock Purchase plan + Paid Time Off + Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. + Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. + Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. + Other Benefits + Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends + Personal and professional learning and development resources including tuition reimbursement + On-site Fitness center at our Miami campus \#LI-Hybrid \#CCL \#LI-TM1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The coordinator role works closely with the Revenue Management team and other internal partners to execute the pricing programs and promotions. Job Functions: Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system. Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch. Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings. Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions. Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions. Communicate pricing program details to multiple internal company partners. Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions. Collaborate with the Revenue Management team to support all setup and pricing management activities. Knowledge, Skills & Abilities: Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions. Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions. For all roles: Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. Skills: Strong time management and organizational skills Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Qualifications: Associate's Degree Minimum 2 years of experience in Contact Center related role/CCL experience Cruise industry experience preferred. Solid organizational, and time-management skills. Excellent oral and written communication skills. Ability to multitask and handle changing priorities with high level of quality. Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges. Looks at issues, questions and dilemmas from every angle and generates entirely new ways to resolve them. Strong MS Office knowledge. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. Travel: None or very little travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #LI-Hybrid #LI-GS1 #CCL

Provide administration support for groups within finalization including but not limited to reviews, accounting, amenities, reconciliation etc. to Inside Sales Representatives, Field Sales, Travel Partners, and Group Leaders. Review and administer the resolution process for escalated issues. Essential Job Duties Maintain polite and professional communication via phone and email. Provides information by answering questions and requests. Prioritize direct contact to travel agencies for group reservations requiring reviews and finalization, according to weekly action review list from Revenue Management. Perform voyage reconciliation of traditional groups. Provide service to all groups within finalization. Review incoming correspondence to ensure correct booking information and action any appropriate and necessary steps to finalize groups, including but not limited to rooming lists, ticketing, action authorizations, amenity requests, payments, and refund generations. Review and process all necessary work-related exception discrepancy reports as requested by a manager. Review, analyze and thoroughly interpret group accounting to travel advisors. Review and resolve post sailing group accounting issues. Research and resolve first level contact for escalated travel partner and Resolution Desk matters. Pursue research and seek resolution of complex issues. Maintain the organization's best interest in every decision-making process, including, but not limited to revenue generation and minimizing revenue dilution. Apply expected behavior to correct opportunities identified as a result of any quality related observations. Exhibit teamwork, integrity, respect and participation toward a trusting work environment as outlined in the company values. Display superior phone etiquette, meticulous record-keeping, and diligent follow-up skills, ensuring seamless communication and personalized attention to detail. Collaborate seamlessly with key departments, fostering optimal performance and smooth operations throughout. Prioritize and complete assigned projects in a timely manner, meeting the expectations of the Reservation Manager and Executive Team Members. Maintain a comprehensive knowledge of all aspects of our luxury ships, enabling you to provide accurate and detailed information to guests and travel advisors. Uphold an unwavering commitment to our mission of Satisfaction, ensuring every interaction reflects our dedication to exceeding guest expectations. Continues to perform Reservations duties: taking incoming calls, following up with options created. Perform other duties as directed by the Manager, Executive Administration Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. Competency Experience: Minimum of one - three years in the cruise industry. Skills/Qualifications: Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs. Must be highly detailed-oriented with strong organizational and follow-up skills. Team player with a positive attitude who works well cross-functionally. Resourceful, creative self-starter who takes initiative to learn processes and get things done with little supervision. Ability to multi-task and thrive in a fast-paced environment where strategic brand-building efforts are priority - start-up experience a plus. Work Environment Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. #LI-Hybrid Physical Demands Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. Expected Hours of Work The position is full-time working from Monday - Friday from 9:00 AM to 6:00 PM. Occasional need for Overtime may be required. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are looking for an amazing Intern, eCommerce Engineering to fill this role, which is based in our Fort Lauderdale office. The ideal candidate will have exposure to React, Java, web development, and eCommerce technologies. This internship offers a unique opportunity to gain practical experience in software development, working alongside experienced professionals in a supportive and engaging environment. Here is a summary of what Princess is looking for in its Intern, eCommerce Engineering. Is this you? Responsibilities Assist in the development and maintenance of web applications using React and Java. Collaborate with the development team to build and enhance eCommerce solutions. Participate in the design, coding, testing, and debugging of software applications. Contribute to the creation and optimization of web interfaces and user experiences - engineering, building, and testing, inclusive of test automation. Assist with troubleshooting and resolving technical issues. Support documentation and project management tasks as needed. Stay current with emerging technologies and industry trends to apply new techniques and tools. Perform other duties as assigned. Requirements Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field. Basic understanding of React and Java, with practical experience through coursework, projects, or previous internships. Familiarity with web development technologies (HTML, CSS, JavaScript). Exposure to eCommerce platforms and technologies is a plus. Strong problem-solving skills and attention to detail. Excellent communication skills and the ability to work collaboratively in a team environment. Eagerness to learn and adapt to new challenges. This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday) What You Can Expect Contribute to real projects that make an impact. Access to learning resources, mentorship, and skill-building opportunities. Connect with industry professionals and peers across departments. Gain insight into operations and innovation within a global brand. Opportunities to showcase your work and celebrate achievements. Learn about potential career paths and future opportunities within the organization. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

The Email Booked Guest Specialist is responsible for managing and optimizing pre-cruise digital communication programs for booked guests. This includes developing and executing strategies for email and app notifications that drive engagement, revenue, and operational efficiency. The role collaborates extensively with cross-functional teams-such as Shore Excursions, Dining, Spa, Retail, Entertainment, and Guest Services-to ensure alignment of messaging and prioritization of initiatives. The Specialist oversees campaign implementation, monitors performance metrics, and provides actionable insights to enhance segmentation, personalization, and overall program effectiveness. Essential Functions: * Partner with key stakeholders across guest revenue, operations, and merchandising teams to develop, prioritize, and execute the booked guest email and app notification strategy. Ensure alignment with business objectives and deliver a seamless pre-cruise communication experience that drives engagement and revenue. Oversee the implementation of outbound email and app notifications, leveraging in-house creative, development, and operations teams. * Provide timely, comprehensive reporting on program performance to key internal partners-including guest commerce, operations, trade marketing, business intelligence, and merchandising. Deliver clear, actionable insights that strengthen segmentation, personalization, and overall communication strategy to maximize guest engagement and revenue. Analyze and present key communication KPIs such as email performance, traffic, revenue, and operational metrics, emphasizing data-driven decision-making to optimize results and achieve business goals. * Support leadership in implementation of outbound email and app notifications, leveraging in-house creative, development, and operations resources. Monitor and analyze key performance indicators-including email engagement, traffic, revenue impact, and operational metrics-to identify trends and optimize campaign effectiveness. Maintain the pre-cruise and onboard communication calendars to ensure timely delivery of all guest notifications. Ensure flawless delivery through QA, rendering checks, and data validation. * Actively participate in team meetings to brainstorm new ideas, test emerging technologies, and refine campaign strategies. Collaborate on optimization initiatives and A/B testing concepts (subject lines, creative, send time, and personalization) to improve response rates and marketing ROI, ensuring the program remains agile and competitive. Support BG merchandising manager and personalization manager on marketing initiatives. Qualifications: * Bachelor's Degree - Marketing * 2+ years experience in marketing, marketing automation, or email communication * Experience with travel industry preferred * Excellent communication and presentation skills with a thorough understanding of how to communicate effectively in direct marketing channels * Experience working in a corporate environment that required planning amongst cross-functional business units * Ability to analyse results to help make program enhancements over time * Understanding of creative process to implement email programs * Ability to be both a team player and individual performer. * Advanced proficiency in the MS Office Suite, Power Point, Excel ESP providers like Exact Target, Mailchimp. Knowledge, Skills & Abilities: * The Email Booked Guest Specialist oversees the pre-cruise digital guest communication programs for booked guests. This includes aligning strategy and prioritization with key revenue and operations stakeholders within internal teams, including Shore Excursions, Bar, Spa Treatments, Dining, and Retail; as well as operations, guest support, and entertainment awareness initiatives. * This position requires strong analytical and strategic thinking to address challenges such as balancing competing priorities across multiple revenue streams, optimizing communication timing and content for diverse guest segments, and improving engagement in a highly dynamic environment. The Specialist must interpret complex data sets, identify trends, and recommend enhancements to maximize conversion and guest satisfaction. Additionally, the role involves troubleshooting operational issues related to campaign execution and collaborating with creative and technical teams to ensure seamless delivery of communications. * The Email Booked Guest Specialist plays a critical role in driving pre-cruise revenue and enhancing the guest experience through targeted, timely, and relevant communications. By improving engagement and conversion rates for onboard purchases and experiences, the role directly contributes to revenue growth and operational efficiency. Effective execution of this program also strengthens brand perception and guest loyalty, ensuring that booked guests are well-informed and excited about their upcoming cruise. * While this role does not have direct reports, it demonstrates leadership through influence and collaboration. The Specialist acts as a key liaison between marketing, operations, and revenue teams, ensuring alignment of strategies and priorities. By providing data-driven insights and championing best practices in digital communication, the Specialist guides stakeholders toward decisions that optimize guest engagement and business outcomes. The role also fosters innovation by recommending new technologies, testing methodologies, and creative approaches to improve program performance. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: None or very little travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Hybrid #CCL #LI-SF1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

The Applications Specialist is responsible for overseeing the day-to-day administration and support of key Contact Center database applications, including Siebel, CTI, Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. This role ensures seamless user access, data integrity, and system functionality by managing database transfers, user provisioning and deprovisioning, and supporting training initiatives. The Specialist also plays a critical role in identifying and resolving technical issues, supporting monthly deployments through User Acceptance Testing (UAT), and maintaining effective communication with stakeholders across technical and non-technical teams. Job Functions: * Manage and respond to the Siebel Support inbox in an efficient and timely manner. Identifying, documenting, and resolving technical issues with system functionality, including advanced complex issues such as phone connectivity issues. Lead investigations, transfers, and ownership, managing CRM process flows, managing data conversion and technical inquiries. * Assist with User Acceptance Testing for monthly deployments by testing defects and enhancements and promoting these cases to a production environment. * Manage administrative tasks to support database applications used within the Contact Center including Siebel, CTI (Computer Telephony Integration), Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. Support with Siebel application by executing database transfers, initiating transfers for training purposes, and dismantling databases upon separation or promotion. * Assist with Siebel training initiatives or presentations as needed. Knowledge, Skills & Abilities: * This position supports multiple enterprise-level platforms used across the Contact Center, with a primary focus on Siebel CRM and its integrations. The role requires a working knowledge of database systems, CRM workflows, and telephony integration. The Specialist is responsible for executing system tasks, monitoring support channels, and ensuring compliance with internal policies and regulatory requirements. The role also contributes to training and documentation efforts to support end-user adoption and operational continuity. * The role demands strong analytical and troubleshooting skills to investigate and resolve a wide range of technical issues, including complex phone connectivity problems and CRM process flow errors. The Specialist must be adept at identifying root causes, documenting resolutions, and collaborating with cross-functional teams to implement sustainable solutions. Participation in UAT cycles requires the ability to test and validate system enhancements and defect resolutions in a structured and detail-oriented manner. * By ensuring the reliability and efficiency of Contact Center applications, this role directly supports the productivity of frontline teams and the quality of customer interactions. Timely resolution of technical issues and proactive system administration help minimize downtime and enhance the overall user experience. Their contributions to training and process documentation also support knowledge transfer and operational consistency across the organization. * While this is not a formal leadership role, the Specialist is expected to demonstrate initiative, ownership, and accountability in managing assigned systems and tasks. The role requires effective collaboration with IT, training, and operations teams, as well as the ability to communicate clearly with both technical and non-technical stakeholders. They may also lead small-scale initiatives or contribute to cross-functional projects aimed at improving system performance and user satisfaction. For all roles: * Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. * Skills: Strong time management and organizational skills * Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Qualifications: * Associate's Degree - Information Technology or related field * Minimum 1 year of application process flows experience or similar position * Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and other relevant technologies essential for this role * Experience with SQL, SAS, Siebel CRM * Industry Knowledge: Basic knowledge and understanding of the fundamental concepts, processes, trends and terminology related to database analysis. * Analytical and Problem-Solving: Good business judgment, troubleshooting, analysis, problem-solving, and decision-making skills * Communication: Good verbal and written communication skills for engaging with stakeholders and explaining concepts to both technical and non-technical stakeholders. * Prioritization: Ability to identify, prioritize, and articulate initiatives. * Cross-Functional Collaboration: Ability to work independently and with diverse teams to build consensus and achieve common goals. * Compliance and Legal: Comprehensive understanding of company policies and procedures, relevant laws, regulations, and compliance requirements. * Motivation: Inner drive to achieve goals and maintain a positive attitude * Social Skills: Proficient in building relationships and networks and navigating social complexities in the workplace. * Standard Position-related Skills: Good organizational, interpersonal, critical thinking, innovative reasoning, time management, and adaptability skills to effectively manage changing priorities with a high level of quality. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. Travel: None or very little travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Remote #LI-GS1 #CCL About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The coordinator role works closely with the Revenue Management team and other internal partners to execute the pricing programs and promotions. Job Functions: * Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system. * Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch. * Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings. * Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions. * Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions. * Communicate pricing program details to multiple internal company partners. * Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions. * Collaborate with the Revenue Management team to support all setup and pricing management activities. Knowledge, Skills & Abilities: * Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions. * Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions. For all roles: * Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. * Skills: Strong time management and organizational skills * Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Qualifications: * Associate's Degree * Minimum 2 years of experience in Contact Center related role/CCL experience * Cruise industry experience preferred. Solid organizational, and time-management skills. Excellent oral and written communication skills. Ability to multitask and handle changing priorities with high level of quality. Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges. Looks at issues, questions and dilemmas from every angle and generates entirely new ways to resolve them. Strong MS Office knowledge. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. Travel: None or very little travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Hybrid #LI-GS1 #CCL About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

Princess Cruises, one of the world's most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are looking for an amazing Intern, Copywriter to fill this role, which is based in our Doral office. This position is for a copywriter who is responsible for delivering copy that creatively communicates key selling points. Candidate will also work with marketing team members, upholding brand guidelines while asking the right questions and turning the answers into copy that resonates with the Princess audience. The copywriter will be a team player who can take direction from multiple sources, collaborate with designers and ultimately distill complex ideas into approachable and intriguing content. This role requires understanding of messaging hierarchies, where a piece sits in the customer funnel, and what information customers want and need. The person in this role is tasked to deliver great work on tight deadlines and bring a passion for travel into writing that connects our audience with the best destinations in the world. Here is a summary of what Princess is looking for in its Intern, Copywriter. Is this you? Responsibilities Write compelling copy for digital media (emails, eflyers, social posts, video scripts), such as subject lines that elicit opens. Work with a designer on print work (direct mail, ads, brochures) that breaks through the clutter. Must thrive at writing punchy headlines and body copy that paints a picture (and sells a product). Create copy for TA support materials (ads, flyers, emails, banners) that is on brand and also works for various third parties. Write onboard material (digital signage, terminal signage, collateral) that conveys the brand voice while being clear. Contribute to casino branding efforts, writing emails and direct mail as needed. Brainstorm for ad hoc projects, such as the holiday and birthday ecards and naming venues. Review direct mail about to release to printer, as well as 1st and 2nd round bluelines, for inaccuracies. Perform other duties as assigned. Requirements Currently enrolled in an accredited college or university program. Proficient in Microsoft Suite Competent & confident writing in English with excellent grammar, written and spoken communication skills Willingness to master and enforce Princess style guide and brand voice Ability to manage ambiguity and be flexible in solving problems Portfolio or Portfolio link must be included with your resume for consideration Ability to work independently and in a team environment. Interest in the cruise and travel industry is a plus. This position is considered Hybrid and follows the Company's schedule of three days in the office per week (Tuesday - Thursday) What You Can Expect Contribute to real projects that make an impact. Access to learning resources, mentorship, and skill-building opportunities. Connect with industry professionals and peers across departments. Gain insight into operations and innovation within a global brand. Opportunities to showcase your work and celebrate achievements. Learn about potential career paths and future opportunities within the organization. Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

As the parent company overseeing our nine distinctive brands worldwide, Carnival Corporation plays a vital role in providing integral support and strategic direction to each brand across various departments. We strive to deliver unforgettable happiness to our guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean we sail, place we visit and life we touch. As a member of our team, you will help lead the way in innovative and sustainable cruising, delivering memorable vacations and building borderless connections. Risk Advisory and Assurance Services (RAAS) is a diverse global team, recognized by the Audit Committee and senior management as their partner for providing advisory and assurance services on the company's most significant strategic, financial, operational, technology and compliance risks. We're looking for an experienced Senior Audit Consultant, Risk Advisory and Assurance Services to fill this role, which is a hybrid position based in our Miami office. Supporting our Holland America, Seabourn and Princess brands, you'll be responsible for performing end to end reviews of key business processes and controls to provide independent assessments of their design and effectiveness and communicate the results and observations to senior levels of management. Further, you'll leverage best practice to enhance the effectiveness and efficiency of operations. Here's a summary of what Carnival Corporation is looking for in its Senior Audit Consultant, Risk Advisory and Assurance Services role. Is this you? Responsibilities Develop the planning and scoping for simple to moderately complex reviews to ensure appropriate audit coverage. Perform walkthroughs to develop understanding of processes & controls, identify areas of risk and develop tests accordingly. Perform testing, data analysis and benchmarking, as appropriate, to assess controls. Identify issues/opportunities to improve operations and the related root cause and impact. Conclude on the adequacy of management's processes and internal controls to mitigate risk. Prepare succinct, accurate and compelling reporting to communicate audit results. Lead effective meetings and present to management on issue/opportunities identified. Partner with management to develop appropriate action plans impacting tactical and strategic changes to the organization. Effectively manage project progress and status, including budget/milestone tracking and reporting. Follow up and report on the implementation status of management's action plans. Adhere to the RAAS departmental policies and procedures, including ensuring consistency and completeness of working paper documentation and compliance with IIA Standards. Assist in the Sarbanes-Oxley 404 compliance program. Assist with internal forensic investigations as assigned. Develop and maintain effective working relationships with senior management to ensure RAAS is viewed as a partner for managing risk. Undertake relevant training, networking and studies as required to ensure continuing professional development. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Requirements A Bachelor's degree is required, ideally in Accounting or Business. Professional certification, such as CPA or CIA is preferred (or in progress). Requires a minimum of 3 to 5 years' relevant experience with a Big 4, management consulting firm or experience working in a highly matrixed environment or large/complex internal audit department (excluding internship). Integrity, objectivity, and a high degree of professionalism. Excellent oral and written communication skills to interface well with all levels of management. Ability to build relationships while asking tough questions. Strong project management, time management and organizational skills. Personal initiative, resourcefulness, and professional enthusiasm. Good background/experience with audit methodologies and techniques. Prior success conducting external and/or internal audits. Proficiency with Microsoft Office, including Excel, Powerpoint, Word and Teams. The success of the individual will also be determined by their dedication, service-ethic, and ability to work as an effective team member. Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. What You Can Expect At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Base Salary Range: $60,600.00 to $112,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off: Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. Personal and professional learning and development resources including tuition reimbursement. On-site preschool program and wellness center at our Miami campus Our Culture… Stronger Together Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. #CCL

The Director of Food and Beverage Operations for Destinations will play a pivotal role in overseeing and enhancing the food and beverage experiences across seven premier land-based destinations in the Caribbean and Latin America. This leadership position entails comprehensive management of both third-party food and beverage operators (30+ food and beverage operators with over 1,000 employees) and internal F&B operations (both in partnership with ships in Half Moon and Princess Cays), ensuring seamless and high-quality service delivery (both in terms of guest experience, food and beverage quality, and public health). The Director will also be instrumental in defining and implementing the food and beverage model for two new destinations/development projects, encompassing menu development, operating procedures and standards, staffing model and levels, KPI development, cost management, sourcing of F&B and supplies, and provisioning/logistics. Once those two projects are operational, this role will be responsible for hiring and managing those operations (as well as any other F&B Operations that we decide to insource in the future).This role demands a strategic visionary with a robust operational acumen at a large-scale land-based or shipboard operation, capable of driving excellence and innovation in food and beverage services while aligning with the overarching business objectives. It also requires strong collaboration skills as this position will need to work closely with our Destination Directors and General Managers, our corporate team (Concessionaire management, Supply Chain, Legal, Finance, etc.) and our partners at CCL and our other operating lines. Essential Functions: * Operational Management: Oversee food and beverage operations across seven destinations; Manage third-party food and beverage operators at designated locations (including performing audits for guest service, F&B quality, and public health); Directly supervise internal food and beverage teams when new 20% developments are completed; Ensure consistent quality and service standards across all locations. * Strategic Planning: Define and implement the food and beverage model for new development (including menu development, operating procedures and standards, staffing model and levels, KPI development, cost management, sourcing of F&B and supplies, and provisioning/ logistics); Collaborate with senior leadership to align food and beverage strategies with overall business goals and to set standards across both third party and in-house operations. * Financial Management: Prepare and monitor annual operational plan for food and beverage operations; Forecast and manage costs to ensure profitability; Develop business cases to justify departmental needs and expenditures, including the preparation of annual capex plan; Formulate and execute strategies for revenue growth. * Compliance and Safety: Ensure all food and beverage operations comply with safety, sanitary, and regulatory standards; Develop and enforce SOPs for food safety, handling, and waste management; Implement corrective and preventative action plans in case of non-compliance. * Talent Management: Recruit, train, and develop a strong team of food and beverage professionals; Provide leadership, mentoring, and development opportunities; Foster a culture of high performance and ethical standards; Training of leadership team and development of training plan for all F&B employees. * Vendor and Supplier Relations: Build and maintain relationships with food and beverage suppliers; Partner with Strategic Sourcing and Concessionaire Management teams to negotiate contracts to ensure quality products at competitive prices; Partner with supply chain team to oversee procurement and logistics for food and beverage supplies. * New Restaurant Development: Lead the design/ business needs and operational startup of various new developments; collaborate with design and construction teams to ensure practical and effective restaurant layouts; Develop and implement operational plans for new restaurant openings. * Innovation and Market Trends: Stay abreast of industry trends and innovations; Implement new concepts and strategies to enhance guest experience and loyalty. Qualifications: * Bachelor's Degree in Hotel/F&B Management. * 10 + years of full-services Hospitality experience. * Restaurant, culinary and catering experience required. * Cruise operations or large hotel environment preferred. Knowledge, Skills, and Abilities: * Multi-unit experience in a matrix organization. * Restaurant, culinary and catering experience required, food sanitation proficiency, strong computer literacy, F&B design. * Environmental and regulatory compliance acumen as it applies to cruise vessels or US land-based operations. Physical Demands: Requires regular movement throughout company facilities. Travel: 25-50% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Hybrid #Corp #LI-TM1 About Us Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

The Technical Inventory Control Analyst is responsible for providing analytical support driving benchmarking, metrics, continuous improvement, and change management initiatives across technical inventory work-streams. This role involves assisting in the collection of data and analysis of vessel's inventory accuracy, controls, reporting as well as process improvements for data recording/collection methods and standardization of inventory processes. The Technical Inventory Control Analyst will work closely with shoreside and shipboard Technical and Deck / Maritime Operations collaborating with the Demand Planning, Inventory Control, and Procurement shoreside teams. The ideal candidate will be able to proactively engage with cross-functional teams, strong attention to detail, strategic thinking and able to work in an agile and complex organization. Essential Functions: * Accountability 1: Data Collection and Analysis - Provide analytical support for the shipboard teams associated to inventory accuruacy, controls, and reporting. Assist in the creation of SOPs, and process flows. Assist with reviewing/updating system entered data. Ensure the vessels record keeping and ordering process is completed accurately working in collaboration with shoreside Demand Planning and Supply Planning ensuring appropriate inventory levels are properly maintained to meet onboard demands. Assist with process flow and reporting documents. Assists in flagging critical spares for each vessel. * Accountability 2: Process Improvement - Drive process improvements for data recording/collection methods and standardization of inventory processes. Assist in creating, maintaining, and provided continuous improvement plan for vessel Corrective Actions for data inaccuracies, inventory control gaps, and non-compliance issues. * Accountability 3: Collaboration - Work closely with shoreside and shipboard Technical and Deck / Maritime Operations, collaborating with the Demand Planning, Inventory Control, and Procurement shoreside teams in both day-to-day reporting as well as longer term projects. Provide analytical support for key strategic and corporate initiatives (MAST, Demand Planning, Supply Planning). Provide analytical support for development of business cases for new technologies, systems and programs to drive maintenance and inventory improvement initiatives. * Accountability 4: Benchmarking and Metrics - Provide analytical support driving benchmarking, metrics, continuous improvement, reporting and change management initiatives. Assist in the development and maintenance of Power BI dashboards & reports/ policies / SOPs. Gather and share metrics, KPIs, corrective action data, and lessons learned through routine engagement and follow-ups with vessels and shoreside SMEs. Routinely review defined parameters, acceptance ranges, and thresholds to ensure metric s and KPIs remain relevant to stakeholders. Perform quality assurance of inventory reports made by crew identifying gaps to ensure accuracy and consistency. * Accountability 5: Problem Solving = Anticipate supply chain disruptions, recognize anomalies in consumption or stock levels, and address issues before they escalate into operational delays or audit findings. Qualifications: * Required: Bachelor's Degree required, preferred field of Data Analytics / Data Engineering * 3+ Years experience in inventory controls and data analysis * Strong analytical and problem-solving skills. Expert level knowledge of Excel, Microsoft Office, PowerPoint, and Tableau/Power BI * Excellent verbal and written communication in English * Working understanding of Data Warehouse, data virtualization, and data visualization * Working knowledge of AMOS or similar WMS/ERP * Preferred: Postgraduate degree in Data Engineering / Data Analytics * Understanding of Inventory Controls and difference between Inventory Control and Inventory Management * Understanding of Stata/R or MATLAB Knowledge, Skills, and Abilities: * Scope: The role requires the ability to analyze large datasets to identify trends, inefficiencies, and compliance risks, fitting into the organization by ensuring inventory accuracy and efficiency across both onboard vessels and shore-based distribution centers, impacting global operations. Success in this role depends on a strong ability to conduct in-depth research, apply critical thinking, and collaborate across departments to develop solutions that align with strategic objectives and regulatory requirements. Through this problem-solving focus, the Analyst plays a crucial part in transforming inventory into a managed, cost-effective asset that supports fleet-wide technical performance. * Problem solving: The Technical Inventory Control Analyst must navigate complex inventory challenges, analyze large datasets, and translate data into actionable insights to improve inventory accuracy and reduce waste, proactive addressing root causes and impacting change management to prevent recurrence. * Impact: The role has a significant impact on operational readiness, compliance, and cost-effectiveness of inventory management, supporting fleet-wide technical performance. By delivering data-driven insights and identifying opportunities for optimization, the Analyst directly influences inventory accuracy, cost efficiency, and supply chain reliability. This role supports the standardization of inventory processes and performance metrics across vessels and distribution centers, helping to establish consistent practices that align with corporate objectives and regulatory standards. * Leadership: While not a direct leadership role, the Analyst must demonstrate leadership in problem-solving, process improvement, and cross-departmental collaboration. * Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. * Skills: Strong time management and organizational skills * Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: None or very little travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: * Health Benefits: * Cost-effective medical, dental and vision plans * Employee Assistance Program and other mental health resources * Additional programs include company paid term life insurance and disability coverage * Financial Benefits: * 401(k) plan that includes a company match * Employee Stock Purchase plan * Paid Time Off * Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. * Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. * Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. * Other Benefits * Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends * Personal and professional learning and development resources including tuition reimbursement * On-site Fitness center at our Miami campus #LI-Hybrid #Corp #LI-EJ1 About Us Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. ***************************************************************** ******************************************************************

Incumbent reports to Director, Benefits & Wellness. The Benefits and Wellness Specialist is responsible for administering, coordinating, and optimizing employee benefit programs and wellness initiatives to support the overall well-being and satisfaction of employees. Acts as Subject Matter Expert for Medical, Dental, Vision, Life, FMLA and EAP plans as well as voluntary plans. Responsible for the day-to-day administration of plans and leave management, including coordination of implementations, compliance activities, and communications. Works closely with Benefits Analyst to ensure data integrity. Works closely with benefit consultants, vendors, and providers. Will also determine leave decisions based on federal, state and company policies. Under limited supervision, seeks guidance on matters and situations outside of guidelines or policy. Uses creativity, critical thinking and experience to plan and accomplish short- and long-term goals and responsibilities. Support initiatives for CCL brand and Corporate consisting of approximately 3,400 employees. Essential Functions: Manage all aspects of employee benefits programs, including health, dental, vision, life insurance, and retirement plans. Oversee the enrollment process, including new hire onboarding and annual open enrollment. Audit employee elections in Oracle HCM ensuring all necessary data is accurate and complete. Ensure necessary supporting documents are valid and have been uploaded. Identify incomplete data and/or missing documents. Follow up with employees to resolve incomplete data or missing documents. Work with Sr. Benefits Analyst and HRIS to resolve any process gaps or defects. Seek and identify opportunities for process improvements. Ensure benefits programs comply with legal requirements and industry regulations. Manage and administer all aspects of employee leaves, including FMLA, short-term disability, long-term disability, and other applicable leave programs. Serve as the primary point of contact for employees requesting leaves and guide them through the leave application process, providing guidance and support to employees seeking assistance with leave-related matters and wellness inquiries. Ensure compliance with federal and state leave laws, maintain accurate records, and stay up to date with regulatory changes. Collaborate with leave management provider, HRBP, and supervisors to resolve leave-related issues and disputes. Provide guidance and support to employees seeking assistance with leave-related matters and wellness inquiries. Update communication collateral and ensure proper communication with all stakeholders. Communications includes required notifications, targeted communications, lunch and learns, open enrollment, SharePoint site, ALEX tool, articles, job aides, etc. Liaise with the HR Service Center team to ensure communications pieces, articles and job aides related to assigned plans are updated and disseminated in a timely manner. Serve as the main point of contact for employees regarding benefits inquiries, issues, changes and leave requests. Respond to my HRExperience cases and emails through to resolution. Knowledge & Skills: Responsible for the administration and optimization of employee benefits programs and wellness initiatives for ~3,400 employees across CCL and Corporate. Serves as the subject matter expert for core benefit offerings including medical, dental, vision, life insurance, FMLA, EAP, and voluntary plans. The incumbent ensures compliance, data integrity, and effective communication across all benefit-related functions, while also managing leave programs and wellness initiatives. Applies sound judgment, analytical skills, and effective problem-solving to resolve data discrepancies, leave decisions, and compliance issues. Collaborates with HRIS, vendors, and internal teams to improve processes and ensure accurate, secure handling of protected information. Enhances employee experience by ensuring accurate benefits administration and timely support for leave and wellness inquiries. Drives operational efficiency and compliance through process improvements and data integrity. Demonstrates leadership through clear communication, relationship-building, and cross-functional collaboration. Leads benefit-related communications and supports environmental compliance by reporting issues per the Environmental Compliance Plan. Proficient in Microsoft Office 365, Advanced Excel, PowerPoint, and HRIS systems. Qualifications: Required Education: Bachelor's Degree Required: 3+ years' experience in HR and/or Benefits. Preferably in FMLA A combination of years of experience can be substituted for educational requirement Effective communication and interpersonal skills, ability to demonstrate sound judgement, analytic skills, effective problem-solving skills and ability to build and maintain effective work relationships. Very good understanding of Federal & State Regulatory Laws applicable to Benefits (i.e. FMLA; HIPPA, etc.). Ability to interpret policies. Ability to recognize confidential and protected information and maintain information in a confidential and secure manner. Advanced Excel; Intermediate PowerPoint; Microsoft Office 365; Proficiency in HRIS. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Travel: None or very little travel Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #Corp #LI-Hybrid #LI-SR1

As part of the Sourcing Center of Excellence team, the Sr. Business Analyst will provide the Global Sourcing Leadership Team with analytical support for the sourcing/purchasing efforts which will allow Carnival Corporation to leverage our global scale across ~$10 billion of direct and indirect goods and services. This position will support all key spend areas, including but not limited to: Ports, Shore Excursions, Technical, IT, Food & Beverage, Hotel, Freight, Marketing, Air Travel, and Retail, as well as sustainable sourcing initiatives. This position will provide a great opportunity to learn about the operations across our 9 global brands as well as in a wide variety of spend categories and sourcing markets. This position is responsible for working on a daily basis with key Sourcing stakeholders across our 9 Brands to provide analytical support for specific sourcing initiatives with the goal of leveraging our global scale. Positive relationship building with the ability to be influential without direct authority will be required. The position will be responsible for the following areas: Project-level Analytical Support Financial Tracking and Reporting Systems and Data management Support/ Lead Sourcing Efforts Essential Functions: Analytics: Work closely with the Global Sourcing Leadership Team (responsible for each spend category) to identify business opportunities, define/ clarify a problem statement, and develop an analysis plan Gather, organize, reconcile, clean-up large data sets and conduct relevant analyses Identify insights, synthesize results, and prepare management presentations Prepare power point presentations summarizing data analysis and potential opportunities Show financial impact as well as implications for each involved brand Presentations should be clean, easy to follow, and ready to use at executive level (CFO, CPO) Gather and standardize spend data to create dashboards across brands. Dashboards should have key performance indicators and be interactive so end user can select specific categories and time periods Ability to understand end to end process and create process maps to identify inefficiencies and improvement opportunities across the supply chain Develop implementation plan, timelines and responsibility Communicate effectively with stakeholders from our 9 Brands across the world throughout the whole process Sample analyses include: cost-benefit analyses, buy vs. lease, ship vs. buy-local, “what if” analysis, custom spend reports Coach other Business Analysts in the team on data analytics. Support/ Lead Sourcing Efforts Support Category Leads across multiple spend areas to successfully implement sourcing efforts Support throughout the 7-Step Sourcing Process, from data analysis, market research, RFP, to vendor negotiations and implementation Lead small sourcing efforts along with Category Lead, defining strategy and executing it Support category leads by running/managing events in eSourcing tool Financial Tracking and Reporting Work with Category leads, PMO, and Finance teams to make sure savings are accurately measured and validated Monitor savings, identify risks, and escalate when appropriate Report on value-add initiatives Systems and Data management: Work with systems team to continuously improve sourcing systems by (e.g., improved functionality and fixing of bugs/issues) Ensure procurement data is available, reliable, and comparable across all Brands, e.g.,: Item Taxonomy & Hierarchy Item Descriptions Vendor names/ codes, and categorization Support sourcing leads by managing eSourcing events Contribute to drive adoption on sourcing systems from stakeholders Qualifications: Bachelor's degree in Business, Finance, Information Systems, or related field required. 2-4 years of experience in reporting, data analysis, or business analytics. Prior experience in a commercial or operational reporting environment preferred. Familiarity with data warehousing concepts and SQL-based reporting essential. Strong proficiency in MS Excel, SQL (Oracle/Microsoft SSMS), and understanding of database design concepts. Experience with reporting tools and platforms such as Hyperion, Tableau, and Workforce Management systems. Excellent analytical, organizational, and problem-solving skills with high attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Effective communication and collaboration skills to work across departments. Ability to work independently with minimal supervision. Knowledge, Skills, and Abilities: Scope: The Sr. Business Analyst supports the full 7-Step Sourcing Process, including data analysis, market research, RFP, vendor negotiations, and implementation. Works with Category Leads, PMO, and Finance teams to ensure accurate financial tracking and reporting. Collaborates with systems teams to improve sourcing systems and ensure procurement data reliability and comparability across all brands. Interfaces independently and effectively with peers in other departments and brands, impacting both shore and fleet operations Problem Solving: Utilizes strong analytical and process improvement skills to monitor savings, identify risks, and escalate issues when appropriate. Proficient in querying and manipulating large data sets using tools such as SQL, Access, Tableau, and Power BI to solve complex business problems. Responsible for improving functionality and resolving bugs/issues in sourcing systems, requiring innovative solutions and technical expertise. Impact: Ensures savings are accurately measured and validated, directly affecting the company's financial performance. Enhances procurement data quality, supporting strategic sourcing decisions and operational efficiency. Demonstrates the ability to influence others and drive results in business analysis, process improvement, and finance, contributing to the overall success of sourcing initiatives. Leadership: Leads small sourcing efforts alongside Category Leads, defining and executing strategy. Demonstrates the ability to work with little supervision, prioritize multiple requests, and drive initiatives independently. Promotes an ethical and compliant culture, showing integrity, honesty, and respectful treatment of others, and encourages speaking up about misconduct or concern Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. Skills: Strong time management and organizational skills Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus 401(K) plan that includes a company match Employee Stock Purchase plan #LI-Hybrid #Corp #LI-LS1