Crystal Cruises jobs

We're looking for an amazing sales professional to join our team as a Personal Cruise Consultant. This is a fully remote/work from home position. You'll be responsible for making outbound sales calls from a guaranteed database of guests who have expressed interest in Holland America Line's cruises; building relationships with guests to develop referrals and repeat business, managing your book of business by contacting your guests at the right time with the right message, using exceptional listening skills and asking qualified discovery questions to close the sale. We are looking for people who want to build their sales career with an earning potential of over $100,000 per year. Here's a summary of what Holland America Line is looking for in its Personal Cruise Consultant. Is this you? Successful candidates- You will need strong outbound sales skills, time management skills, the ability to multi-task, strong written and verbal communication. You will also need to be proficient in computer and phone systems. You will be a relationship-based sales consultant where on average you will place 40-60 outbound calls and generate 100+ outbound emails each day and will be responsible for meeting performance metrics and objectives. Compensation: Holland America is very excited to outline our Personal Cruise Consultant compensation structure below. Minimum base wage is $15.00 per hour (or higher based on minimum wage guidelines for your location) Guaranteed Training Incentive: $1,500 monthly minimum, pro-rated from date of hire. Average earnings during the training period are $3,900/month including incentive pay Guaranteed Post-training Incentive: $2,000 for first six months on Outbound Calls with the ability to earn more based on your sales volume. Average post-training earnings are $4,600/month including incentive pay First year selling: typical performers earn $50k/year and top performers $80k/year Experienced Personal Cruise Consultants: typical performers earn $65K/year and top performers can earn $100k+ The training class begins on: February 9, 2026 Hours for 8 week training period are Monday - Friday, 8 AM to 4:30 PM PST. Working Hours after training are an 8 hour shift Monday through Friday between the hours of 7 AM - 6 PM PST, with 1 hour lunch and (2) 15 minute breaks. Weekends as needed. We ask that you commit to the training and for the first 90 days of employment without any time off. This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV and WY). WE ARE COMMITTED TO YOUR SUCCESS! If you are selected as a Personal Cruise Consultant, Holland America Line will provide you with work equipment. The company will pay you $50.00 per month to supplement your residential internet cost for business purposes. In order for your residential internet to support our business model, it must meet the following requirements: Must have high-speed, Cable or Fiber Optic internet without a data cap Satellite, dial-up, or mobile internet is not acceptable Must meet the required minimum download and upload speeds of 50 MPS down and 12 MPS up Must be able to connect company computer to your modem via ethernet cable Wi-Fi is not compatible with our system What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Our Culture…Stronger Together Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer, committed to the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************. #HAL

Join Our Team and Help Create Unforgettable Guest Experiences We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities * Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance. * Serve as the primary point of contact for resolving problems and addressing concerns related to reservations. * Assist management and colleagues with problem resolution and policy clarification. * Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. * Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service. * Resolve questions and issues received via email with a focus on service excellence. * Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff. * Serve as a resource for special projects. * Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels. Knowledge, Skills & Abilities * Excellent communication and interpersonal skills. * Strong negotiation abilities and a customer-centric approach. * Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. * Ability to multitask and prioritize effectively in a fast-paced environment. * Demonstrated ability to maintain confidentiality and exercise sound judgment. * Capacity to work independently under pressure and adapt to changing circumstances. * Passion, enthusiasm, and dedication to creating memorable guest experiences. * Accountability, honesty, fairness, and consistency in all interactions. * Open-mindedness and a collaborative spirit, promoting teamwork and mutual success. * Travel industry experience recommended but not required. Working Conditions * Flexible scheduling is essential * Some overtime or extended shifts may occur during peak seasons or special projects. * January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed. * Position operates in a fast-paced call center environment with frequent guest and staff interaction. Compensation The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year. Position Start Date Please note: This position will begin on February 9, 2026. Training and Work Assignment Schedule * Polar/Product Training * Duration: 5 weeks * Shift: 8:00 AM - 4:30 PM (PST) * Description: Initial training to familiarize yourself with Polar and related products. * Reservations Inbound Calls Assignment * Duration: Approximately 3-4 weeks * Shift: 8:00 AM - 4:30 PM (PST) * Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls. * Reservations Resolution Specialist Training Program * Duration: 2 weeks * Shift: 8:00 AM - 4:30 PM (PST) * Description: Specialized training to prepare for the Resolution Specialist role. * Fulltime Reservations Resolution Specialist Calls (Post-Training) * Regular Shift: 10:30 AM - 7:00 PM PST * As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released. * Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for 7 weekend days per quarter. This may vary based on company needs. Your 8 hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs. WE ARE COMMITTED TO YOUR SUCCESS! If you are selected as a Sales Agent, Holland America Line will provide you with work equipment. The company will extend to you a monthly contact center adjustment of $50.00 to supplement your residential internet cost for business purposes. In order for your residential internet to support our business model, your residential internet must meet the following requirements: * Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers. * Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up * Must not have a data cap * Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system. Benefits * Cruise and Travel Privileges for you and your family and friends * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development Our Culture…Stronger Together: Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Business Development Manager - Midwest to fill this role, which is based remotely. This position is responsible for managing the business development (sales) of a defined list of travel agency accounts and consortia within a specified territory. The objective is to achieve sales goals for Princess Cruises in alignment with the company's business objectives and Core Values. This role reports to the Director of Sales. Here is a summary of what Princess is looking for in its Business Development Manager - Midwest. Is this you? Responsibilities * Business Development (Revenue Generation) - As a Business Development Manager focused on revenue generation, your primary duties will include developing and implementing strategic plans to drive sales and increase revenue. You will conduct market research to identify new business opportunities and trends, and build strong relationships with clients, partners, and stakeholders to enhance business opportunities. Additionally, you will collaborate with sales and marketing teams to align revenue strategies with promotional activities and market demands, optimize pricing models and product offerings, and prepare detailed revenue reports and forecasts for senior management to support strategic decision-making. * Agency Account Management - The Business Development Manager is responsible for overseeing and managing relationships with agency partners to drive business growth and achieve strategic objectives. This role involves identifying potential agency partners, negotiating contracts, and ensuring that agency activities align with the company's goals. The Business Development Manager will work closely with the marketing, sales, and product development teams to coordinate efforts and maximize the impact of agency collaborations. * Marketing Development and Management - The Business Development Manager is responsible for developing and executing marketing strategies to drive business growth and enhance brand visibility. This role involves conducting market research to identify trends and opportunities, creating marketing campaigns, and managing promotional activities. The Business Development Manager will collaborate with the marketing team to develop content, manage social media channels, and oversee digital marketing efforts. Additionally, they will analyze the effectiveness of marketing initiatives and adjust strategies to optimize results. The ideal candidate will have strong analytical skills, creativity, and experience in marketing management. * Budget Management - The Business Development Manager is responsible for planning and allocating budgets for various business development initiatives, ensuring optimal use of resources to achieve strategic goals. Conduct financial analysis to monitor budget performance, identify variances, and prepare detailed reports for senior management to facilitate informed decision-making. Implement cost control measures and identify opportunities for budget optimization to maximize return on investment and support business growth. Work closely with the finance team to ensure accurate budgeting, forecasting, and financial planning, aligning business development activities with overall financial objectives. * Communication (Internal, External, and Feedback) - Internal Communication: The Business Development Manager will facilitate clear and effective communication within the organization, ensuring alignment between the sales, marketing, and operations teams. This includes regular meetings, updates, and collaboration to achieve business objectives. External Communication: The role involves building and maintaining strong relationships with external partners, clients, and stakeholders. This includes negotiating contracts, presenting business proposals, and representing Princess Cruises at industry events and conferences. Feedback Management: The Business Development Manager will gather and analyze feedback from clients and partners to identify areas for improvement and inform strategic decisions. This includes conducting surveys, holding feedback sessions, and implementing changes based on insights to enhance business development efforts. * Professional Development - The Business Development Manager is responsible for staying updated with industry trends, market dynamics, and best practices. This involves attending relevant workshops, seminars, and training programs to enhance their knowledge and skills. Regularly assess personal and team performance, identifying areas for improvement and implementing strategies to enhance productivity and effectiveness. This includes setting professional development goals and tracking progress. Actively participate in industry events, conferences, and networking opportunities to build relationships with key stakeholders, learn from peers, and stay informed about the latest developments in the business development field. * Performs other duties as assigned Requirements * Bachelor's Degree * 3 years of business-to-business (B2B) sales experience. * Preferred 5 years of business-to-business (B2B) sales experience in the travel industry * Strong in-person and virtual presentation skills * Strong Microsoft Office skills- Excel, Word, and PowerPoint * Excellent verbal and written communication * Strong consultative selling skills * Strong computer and software literacy * Ability to plan, schedule, and prioritize workload * Adaptable to change * Well-travelled * Understanding of how small businesses work * Works well in a team * Willingness to take on ad-hoc projects * Self-directed and ability to work independently * Entrepreneurial spirit What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Coach, Onboard Experience Support to fill this role, which is based remotely office. The Coach, Onboard Experience Support is responsible for ensuring the team provides exceptional service to all internal and external customers including but not limited to guests, travel agents, internal team members, vendors, as well as frontline supervisors through senior management for the Princess. The position is responsible for coaching team members on how to think abstractly and holistically about situations that would normally be solely guided by defined policies in other positions and making decisions that balance guest and company goals. Here is a summary of what Princess is looking for in its Coach, Onboard Experience Support. Is this you? Responsibilities Holds weekly one-on-one coaching sessions with every team member, inclusive of listening and evaluating a minimum of one call/contact. Documents coaching sessions, progress, and individual development plans on a weekly basis. Conducts alternative coaching and related activities, such as: live monitoring of interactions, review of work completed by the team, holding calibration sessions, conducting focus groups and feedback sessions, self-education, and research of new coaching techniques. Develops and implements detailed plans for the coach and team to reach and surpass daily and monthly goals. Provides performance snapshots as established and requested by the Manager, Onboard Experience Support. Produces a quarterly outline of performance and growth, both as a team and as individuals, and identifies successes and opportunities while establishing strategies for the upcoming quarter. Develops and implements contests, awards, and department themes. Organizes and conducts weekly team meetings. These should include a review of the past week's events, including statistics, team results, and industry news, communication of new products, policy, and company information, discussion of upcoming promotions and campaigns, recognition of team members, and preparation for the upcoming week. The Coach should also hold additional ad hoc huddles should business needs arise. The Coach identifies knowledge gaps and team opportunities and assists with team training in partnership with other Coaches and managers of the department as appropriate. Performs other duties as assigned Requirements Bachelor's degree preferred, or equivalent years of relevant work experience Demonstrated leadership skills, including the ability and proven success in influencing and motivating others. Well-versed in using integrated coaching strategies to provide real time observations to coach the team members. Strong verbal, interpersonal, and communication skills. Demonstrated ability to effectively communicate with management, agents, and guests in multiple locations of the business. Strong organizational and prioritization skills, the ability to handle multiple tasks, and demonstrated a strong work ethic. A minimum of three to five years of direct experience successfully leading and developing a team to achieve performance goals. Three or more years of marketing, sales, or customer service experience within the hospitality industry preferred. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Senior Technician, Condition Based Maintenance to fill this role. You'll be responsible the deployment including installation, setup, commissioning and ongoing support of Vibration Analysis monitoring systems aboard our vessels as a primary focus however, implementation of other complimentary technologies and systems is also required. The role is key to support the Condition Based Maintenance (CBM) Manager in delivering the business requirements and targets for failure prevention, maintenance optimisation and cost savings across the fleet. This position will oversee the installation, upgrades and training of such CBM systems, working closely with onboard operation and maintenance teams, with support from the Manager of our Condition Based Maintenance (CBM) Programs. The role works collaboratively with all officer ranks and some petty officer ranks in the technical team from Chief Engineer to Third Engineer to Machinists across all ships in the Carnival enterprise fleet. Here's a summary of what Holland America Line is looking for in its Senior Technician, Condition Based Maintenance. Is this you? Responsibilities * Direct implementation of CBM solutions onboard the ships (new and upgrades) including supervision of contractors. * Assist the team with any shipboard related CBM queries and resolutions * Assist in the timely calibration and repairs of CBM systems and hardware. * Project manage installation of CBM equipment and training on existing vessels or new installations - Remote and onboard with the crew. * Conducts training and advances the importance of CBM to the onboard team members. Champions the upholding of company culture and core values to all technical teams they interact with. * Provides continuous improvement to each asset maintenance strategy based on condition-based data reporting. * Using data collected by ship teams or their own resources from maintenance systems or other performance based systems like Neptune, this role creates spot check Vibration analysis reports or longer term reporting where the vessels' teams are managing particular asset issues or warranty situations. * Conducts remote analysis of vibration data (spot check or longer-term vessel support). * Analyses incoming reports from third party Condition Monitoring partners assessing quality and validity to ensure the ships' crew receive realistic recommendations from accurate results. * Conducts root cause analysis on equipment failures and determines potential failure solutions utilizing CBM technology. Collaborates with internal shore-based technical operations and asset management teams to improve current capabilities by providing ongoing fault condition support and monitoring. * Contributes to RCM and FMEA analysis Requirements * Additional schooling for engineering training, accreditation and relevant skills and experience (technical college or advanced vocational education) * VA CAT II - Intermediate Vibration Analyst (international recognized standard) - Required * 3 years' experience in maintaining rotating equipment and maintenance management implementing and monitoring CBM asset strategies, preferably in the maritime and or passenger cruise vessel sectors. * 2 years' knowledge of predictive technologies include but are not limited to: Vibration Analysis, Oil Analysis and Performance measurement. * 2 years' Experience with CBM data collection and analytics software. Preferably Mimic, Emerson CSI2130 and CSI2140 or equivalent * Must be highly proficient in the use of computer business applications, internet technology and project planning and management tools. * Experience with vibration database building including correct calculation and selection of frequency bands and filter settings for specific machine components * Experience with troubleshooting complex machinery issues utilising engineering knowledge and Vibration data collector and analyser advanced functionality (i.e. cross channel phase, high resolution data capture, transient data capture) * Takes initiative with suggesting improvements to existing processes and being involved with active discussions around ideas. These efforts must be solutions driven. * Must be capable of multitasking and working under pressure to maintain agreed deadlines. Flexible to working unusual hours to accommodate onboard ship tasks along with supporting meetings and discussions in various global locations or remotely across differing time zones. * Excellent written and oral communication skills to provide discussion involvement with complex task management and solution provision * Ability to train, coach and communicate with all officer ranks and in some cases, with petty officer ranks (ex. Chief Engineer, Third Engineer, Machinists) and shoreside staff to ensure the correct delivery of our CBM programs assisting with remote and face to face training and discussions * Ability to travel more than 50% with shipboard travel likely This position follows the Company's schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week. What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives * Base Salary Range: $69,300 to $93,600. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

We are looking for an amazing Contact Center Media Projects Specialist to fill this role, which is based remotely. The Specialist, Contact Center Media Projects, plays a critical role in supporting the organization's global training and communication strategy by producing and managing media content that enhances learning and engagement. This role ensures media projects are aligned with business objectives and deployed consistently across shore-based operations. Here is a summary of what Princess is looking for in its Specialist, Contact Center Media Projects. Is this you? **Responsibilities** + Create engaging and high-quality video, audio, and multimedia content that supports training initiatives and enhances agent learning experiences. + Develop and design visual and written materials (e.g., instructional guides, infographics, eLearning modules) to support training efforts, ensuring clarity and consistency in messaging. + Utilize video editing software to edit and produce professional-quality video content, ensuring that the final product aligns with training goals and brand standards. + Partner with training teams, leadership, and subject matter experts to identify content needs, develop training strategies, and integrate multimedia into the broader curriculum. + Oversee multiple media projects from inception to completion, including scheduling, production, and ensuring timely delivery of final materials. + Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders, making revisions as needed to improve clarity, engagement, and outcomes. + Keep an organized library of all multimedia assets, ensuring content is regularly updated to reflect process changes, product updates, and industry trends. + Stay informed on emerging technologies and best practices in multimedia production, including video editing software and interactive content, to ensure training materials are innovative and impactful. **Requirements** + Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area + ATD, Articulate, and PMP certifications are a plus. + 2-5 years of experience in instructional design or training development + Experience working in a contact center environment is preferred + Experience in multimedia content creation (videos, eLearning, job aids) + Proven background in project coordination. **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************* Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#PCL**

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people's lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. We're looking for an amazing Sales Support Coordinator to fill this role. Through genuine and intuitive service, we consistently deliver exceptional Seabourn Moments that delight our guests and create the world's finest travel experiences. Here's a summary of what Seabourn is looking for in its Sales Support Coordinator. Is this you? Responsibilities Supports the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. Assists Personal Cruise Consultants to increase sales and market share on Seabourn voyages. Responsible for answering inbound calls to the department and returning voice messages left on the Department Customer Service line. Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, documents, special requirements, etc.) after the guest has made a reservation. Process all Siebel Service Requests, research and resolve all database ownership conflicts (i.e. multiple PCC assignments for one reservation or household). Assign incoming referred leads from other departments evenly to PCCs per department policy. Responsible for handling department incoming email. Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization. Ensures prompt high level of service to all internal and external clients. Provides support to department management staff, as needed. Requirements Minimum of 1 year experience as a Seabourn Reservations Sales Agent or similar position within Seabourn with supervisor's recommendation. Strong product and POLAR knowledge, ability to become highly proficient in Siebel Strong interpersonal skills; proven ability to positively interact with individuals at all levels Possesses a track record of personal goal achievement and support to department objectives Possesses strong attention to detail and ability to remain focused despite distractions Must be self-motivated, a self-starter and quick learner Excellent organization skills and ability to work independently Computer proficiency with Windows and aptitude to learn other systems Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV and WY.) Benefits Cruise and Travel Privileges for You and Your family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: ************************************************************** Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #SBN

Join Our Team and Help Create Unforgettable Guest Experiences We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance. Serve as the primary point of contact for resolving problems and addressing concerns related to reservations. Assist management and colleagues with problem resolution and policy clarification. Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service. Resolve questions and issues received via email with a focus on service excellence. Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff. Serve as a resource for special projects. Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels. Knowledge, Skills & Abilities Excellent communication and interpersonal skills. Strong negotiation abilities and a customer-centric approach. Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. Ability to multitask and prioritize effectively in a fast-paced environment. Demonstrated ability to maintain confidentiality and exercise sound judgment. Capacity to work independently under pressure and adapt to changing circumstances. Passion, enthusiasm, and dedication to creating memorable guest experiences. Accountability, honesty, fairness, and consistency in all interactions. Open-mindedness and a collaborative spirit, promoting teamwork and mutual success. Travel industry experience recommended but not required. Working Conditions Flexible scheduling is essential Some overtime or extended shifts may occur during peak seasons or special projects. January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed. Position operates in a fast-paced call center environment with frequent guest and staff interaction. Compensation The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year. Position Start Date Please note: This position will begin on February 9, 2026. Training and Work Assignment Schedule Polar/Product Training Duration: 5 weeks Shift: 8:00 AM - 4:30 PM (PST) Description: Initial training to familiarize yourself with Polar and related products. Reservations Inbound Calls Assignment Duration: Approximately 3-4 weeks Shift: 8:00 AM - 4:30 PM (PST) Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls. Reservations Resolution Specialist Training Program Duration: 2 weeks Shift: 8:00 AM - 4:30 PM (PST) Description: Specialized training to prepare for the Resolution Specialist role. Fulltime Reservations Resolution Specialist Calls (Post-Training) Regular Shift: 10:30 AM - 7:00 PM PST As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released. Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for 7 weekend days per quarter. This may vary based on company needs. Your 8 hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs. WE ARE COMMITTED TO YOUR SUCCESS! If you are selected as a Sales Agent, Holland America Line will provide you with work equipment. The company will extend to you a monthly contact center adjustment of $50.00 to supplement your residential internet cost for business purposes. In order for your residential internet to support our business model, your residential internet must meet the following requirements: Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers. Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up Must not have a data cap Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system. Benefits Cruise and Travel Privileges for you and your family and friends Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Our Culture…Stronger Together: Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Business Development Manager - Midwest to fill this role, which is based remotely. This position is responsible for managing the business development (sales) of a defined list of travel agency accounts and consortia within a specified territory. The objective is to achieve sales goals for Princess Cruises in alignment with the company's business objectives and Core Values. This role reports to the Director of Sales. Here is a summary of what Princess is looking for in its Business Development Manager - Midwest. Is this you? Responsibilities Business Development (Revenue Generation) - As a Business Development Manager focused on revenue generation, your primary duties will include developing and implementing strategic plans to drive sales and increase revenue. You will conduct market research to identify new business opportunities and trends, and build strong relationships with clients, partners, and stakeholders to enhance business opportunities. Additionally, you will collaborate with sales and marketing teams to align revenue strategies with promotional activities and market demands, optimize pricing models and product offerings, and prepare detailed revenue reports and forecasts for senior management to support strategic decision-making. Agency Account Management - The Business Development Manager is responsible for overseeing and managing relationships with agency partners to drive business growth and achieve strategic objectives. This role involves identifying potential agency partners, negotiating contracts, and ensuring that agency activities align with the company's goals. The Business Development Manager will work closely with the marketing, sales, and product development teams to coordinate efforts and maximize the impact of agency collaborations. Marketing Development and Management - The Business Development Manager is responsible for developing and executing marketing strategies to drive business growth and enhance brand visibility. This role involves conducting market research to identify trends and opportunities, creating marketing campaigns, and managing promotional activities. The Business Development Manager will collaborate with the marketing team to develop content, manage social media channels, and oversee digital marketing efforts. Additionally, they will analyze the effectiveness of marketing initiatives and adjust strategies to optimize results. The ideal candidate will have strong analytical skills, creativity, and experience in marketing management. Budget Management - The Business Development Manager is responsible for planning and allocating budgets for various business development initiatives, ensuring optimal use of resources to achieve strategic goals. Conduct financial analysis to monitor budget performance, identify variances, and prepare detailed reports for senior management to facilitate informed decision-making. Implement cost control measures and identify opportunities for budget optimization to maximize return on investment and support business growth. Work closely with the finance team to ensure accurate budgeting, forecasting, and financial planning, aligning business development activities with overall financial objectives. Communication (Internal, External, and Feedback) - Internal Communication: The Business Development Manager will facilitate clear and effective communication within the organization, ensuring alignment between the sales, marketing, and operations teams. This includes regular meetings, updates, and collaboration to achieve business objectives. External Communication: The role involves building and maintaining strong relationships with external partners, clients, and stakeholders. This includes negotiating contracts, presenting business proposals, and representing Princess Cruises at industry events and conferences. Feedback Management: The Business Development Manager will gather and analyze feedback from clients and partners to identify areas for improvement and inform strategic decisions. This includes conducting surveys, holding feedback sessions, and implementing changes based on insights to enhance business development efforts. Professional Development - The Business Development Manager is responsible for staying updated with industry trends, market dynamics, and best practices. This involves attending relevant workshops, seminars, and training programs to enhance their knowledge and skills. Regularly assess personal and team performance, identifying areas for improvement and implementing strategies to enhance productivity and effectiveness. This includes setting professional development goals and tracking progress. Actively participate in industry events, conferences, and networking opportunities to build relationships with key stakeholders, learn from peers, and stay informed about the latest developments in the business development field. Performs other duties as assigned Requirements Bachelor's Degree 3 years of business-to-business (B2B) sales experience. Preferred 5 years of business-to-business (B2B) sales experience in the travel industry Strong in-person and virtual presentation skills Strong Microsoft Office skills- Excel, Word, and PowerPoint Excellent verbal and written communication Strong consultative selling skills Strong computer and software literacy Ability to plan, schedule, and prioritize workload Adaptable to change Well-travelled Understanding of how small businesses work Works well in a team Willingness to take on ad-hoc projects Self-directed and ability to work independently Entrepreneurial spirit What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Senior Technician, Condition Based Maintenance to fill this role. You'll be responsible the deployment including installation, setup, commissioning and ongoing support of Vibration Analysis monitoring systems aboard our vessels as a primary focus however, implementation of other complimentary technologies and systems is also required. The role is key to support the Condition Based Maintenance (CBM) Manager in delivering the business requirements and targets for failure prevention, maintenance optimisation and cost savings across the fleet. This position will oversee the installation, upgrades and training of such CBM systems, working closely with onboard operation and maintenance teams, with support from the Manager of our Condition Based Maintenance (CBM) Programs. The role works collaboratively with all officer ranks and some petty officer ranks in the technical team from Chief Engineer to Third Engineer to Machinists across all ships in the Carnival enterprise fleet. Here's a summary of what Holland America Line is looking for in its Senior Technician, Condition Based Maintenance. Is this you? **Responsibilities** + Direct implementation of CBM solutions onboard the ships (new and upgrades) including supervision of contractors. + Assist the team with any shipboard related CBM queries and resolutions + Assist in the timely calibration and repairs of CBM systems and hardware. + Project manage installation of CBM equipment and training on existing vessels or new installations - Remote and onboard with the crew. + Conducts training and advances the importance of CBM to the onboard team members. Champions the upholding of company culture and core values to all technical teams they interact with. + Provides continuous improvement to each asset maintenance strategy based on condition-based data reporting. + Using data collected by ship teams or their own resources from maintenance systems or other performance based systems like Neptune, this role creates spot check Vibration analysis reports or longer term reporting where the vessels' teams are managing particular asset issues or warranty situations. + Conducts remote analysis of vibration data (spot check or longer-term vessel support). + Analyses incoming reports from third party Condition Monitoring partners assessing quality and validity to ensure the ships' crew receive realistic recommendations from accurate results. + Conducts root cause analysis on equipment failures and determines potential failure solutions utilizing CBM technology. Collaborates with internal shore-based technical operations and asset management teams to improve current capabilities by providing ongoing fault condition support and monitoring. + Contributes to RCM and FMEA analysis **Requirements** + Additional schooling for engineering training, accreditation and relevant skills and experience (technical college or advanced vocational education) + VA CAT II - Intermediate Vibration Analyst (international recognized standard) - Required + 3 years' experience in maintaining rotating equipment and maintenance management implementing and monitoring CBM asset strategies, preferably in the maritime and or passenger cruise vessel sectors. + 2 years' knowledge of predictive technologies include but are not limited to: Vibration Analysis, Oil Analysis and Performance measurement. + 2 years' Experience with CBM data collection and analytics software. Preferably Mimic, Emerson CSI2130 and CSI2140 or equivalent + Must be highly proficient in the use of computer business applications, internet technology and project planning and management tools. + Experience with vibration database building including correct calculation and selection of frequency bands and filter settings for specific machine components + Experience with troubleshooting complex machinery issues utilising engineering knowledge and Vibration data collector and analyser advanced functionality (i.e. cross channel phase, high resolution data capture, transient data capture) + Takes initiative with suggesting improvements to existing processes and being involved with active discussions around ideas. These efforts must be solutions driven. + Must be capable of multitasking and working under pressure to maintain agreed deadlines. Flexible to working unusual hours to accommodate onboard ship tasks along with supporting meetings and discussions in various global locations or remotely across differing time zones. + Excellent written and oral communication skills to provide discussion involvement with complex task management and solution provision + Ability to train, coach and communicate with all officer ranks and in some cases, with petty officer ranks (ex. Chief Engineer, Third Engineer, Machinists) and shoreside staff to ensure the correct delivery of our CBM programs assisting with remote and face to face training and discussions + Ability to travel more than 50% with shipboard travel likely _This position follows the Company's schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week._ **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives + Base Salary Range: $69,300 to $93,600. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. **Our Culture...Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

We're looking for an amazing sales professional to join our team as a Personal Cruise Consultant. This is a fully remote/work from home position. You'll be responsible for making outbound sales calls to guests who have expressed interest in Seabourn cruises; building relationships with guests to develop referrals and repeat business, managing your database by contacting your guests at the right time with the right message, using exceptional listen skills and asking qualified discovery questions to close the sale. We are looking for energetic, outbound sales-minded, and performance-driven individuals to join our team. Here's a summary of what Seabourn is looking for in its Personal Cruise Consultant. Is this you? Successful candidates- You will need strong sales skill, time management skills, the ability to multi-task, strong written and verbal communication. You will also need to master the use of a new computer systems. Prior experience with Excel and Outlook preferred. You will be a relationship-based sales consultant where on average you will place 40+ outbound calls each day and will be responsible for meeting performance metrics and objectives. Benefits and perks You can write your own success story with uncapped, performance-based compensation: Compensation structure includes a base hourly wage plus sales-driven incentives. Once you've completed the 8 week paid training, your earning potential is driven by your ability to sell cruise vacations. The more you sell, the more you make! Opportunity to work remotely full time Travel perks: Enjoy and experience discounted cruises and travel for you and your family. Working Hours: An 8 hour shift Monday through Friday between the hours of 6AM - 4:30PM PST, weekends as needed. Occasional weekend overtime is available during peak sales periods, but not required. Benefits package: Benefits for you and eligible family members begins on the first day of employment, with no waiting period and include company shared medical, dental, and Health Savings Accounts as well as employee paid vision and flexible spending accounts. The company also pays for term life insurance and long-term disability coverage. Employees can purchase optional life insurance and other voluntary insurance programs. Paid time off includes holidays, vacation, and sick time. Professional development 401(k) and Employee Stock Purchase Plan offering up to a 15% discount on the fair market value of Carnival Cruise Line (CCL) stock. Compensation structure includes a base hourly minimum wage plus sales-driven incentives Please note this position requires a 12-month commitment post-training before you are able to apply for other positions within the company Compensation: Seabourn is very excited to outline our Personal Cruise Consultant compensation structure below. Minimum base wage is $15.00 per hour (or higher based on minimum wage guidelines for your location) Guaranteed Monthly Minimum Incentive: You will receive two incentives Training Incentive: $1,500 pro-rated from date of hire Post-training: $2,000 for first six months on Outbound Calls During the training period you will earn approximately $3,200/month including incentive pay. Post-training (6 months) you will earn approximately $4,400/month including incentive pay. First year selling: typical performers earn $50k/year and top performers $80k/year Experienced Personal Cruise Consultants: typical performers earn $65K/year and top performers can earn $100k+ Your PCC journey: Once you submit your application and pass the initial assessment, you will be asked to complete a scheduled video interview. Successful candidates are invited to a virtual interview session. New hires will receive up to 8 weeks of paid training on our product, systems, and selling best practices. Once training is complete, your true earning potential begins: we provide leads, you build relationships and convert those leads into loyal guests. There is a very real learning curve in the first year, but as you sharpen your skills and build your book of business your earnings will continue to grow. The training class begins on: February 9, 2026 Hours for training are Monday - Friday, 8 AM to 4:30 PM PST. Working Hours: An 8 hour shift Monday through Friday between the hours of 6AM - 4:30PM PST, with a 30 minute or 1 hour lunch and (2) 15 minute breaks. Weekends as needed. We ask that you commit to the training and for the first 90 days of employment without any time off. This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV and WY.) WE ARE COMMITTED TO YOUR SUCCESS! If you are selected as a Personal Cruise Consultant, Seabourn will provide you with work equipment. The company will pay for you a monthly Contact Center adjustment of $50.00 to supplement your residential internet cost for business purposes. In order for your residential internet to support our business model, your residential internet must meet the following requirements: Must have high-speed, non-satellite, non-dial-up internet, no mobile home internet. Cable or Fiber Optic internet is preferred. Must meet the required minimum download and upload speeds of 50 MPS down and 12 MPS up Must not have a data cap Must have computer hard-wired to the modem; Wi-Fi is not currently compatible with phone system. Our Culture…Stronger Together Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************ Seabourn is an equal opportunity employer, committed to the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status. Americans with Disabilities Act (ADA) Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************. #SBN

We are looking for an amazing Contact Center Media Projects Specialist to fill this role, which is based remotely. The Specialist, Contact Center Media Projects, plays a critical role in supporting the organization's global training and communication strategy by producing and managing media content that enhances learning and engagement. This role ensures media projects are aligned with business objectives and deployed consistently across shore-based operations. Here is a summary of what Princess is looking for in its Specialist, Contact Center Media Projects. Is this you? Responsibilities Create engaging and high-quality video, audio, and multimedia content that supports training initiatives and enhances agent learning experiences. Develop and design visual and written materials (e.g., instructional guides, infographics, eLearning modules) to support training efforts, ensuring clarity and consistency in messaging. Utilize video editing software to edit and produce professional-quality video content, ensuring that the final product aligns with training goals and brand standards. Partner with training teams, leadership, and subject matter experts to identify content needs, develop training strategies, and integrate multimedia into the broader curriculum. Oversee multiple media projects from inception to completion, including scheduling, production, and ensuring timely delivery of final materials. Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders, making revisions as needed to improve clarity, engagement, and outcomes. Keep an organized library of all multimedia assets, ensuring content is regularly updated to reflect process changes, product updates, and industry trends. Stay informed on emerging technologies and best practices in multimedia production, including video editing software and interactive content, to ensure training materials are innovative and impactful. Requirements Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area ATD, Articulate, and PMP certifications are a plus. 2-5 years of experience in instructional design or training development Experience working in a contact center environment is preferred Experience in multimedia content creation (videos, eLearning, job aids) Proven background in project coordination. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Sales Support Coordinator to fill this role. You'll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. Here's a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you? Responsibilities As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email. Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly. Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction. Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines. In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization. Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards. Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team. Requirements Minimum of one (1) year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred. Experience working in a high-volume call center is preferred Ability to learn products, POLAR, Siebel technology Strong interpersonal skills; proven ability to positively interact with individuals at all levels Possesses a track record of personal goal achievement and support to department objectives Possesses strong attention to detail and ability to remain focused despite distractions Must be self-motivated, a self-starter and quick learner Excellent organization skills and ability to work independently Computer proficiency with Windows and aptitude to learn other systems What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

Join Our Team and Help Create Unforgettable Guest Experiences We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. **Key Responsibilities** + Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance. + Serve as the primary point of contact for resolving problems and addressing concerns related to reservations. + Assist management and colleagues with problem resolution and policy clarification. + Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. + Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service. + Resolve questions and issues received via email with a focus on service excellence. + Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff. + Serve as a resource for special projects. + Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels. **Knowledge, Skills & Abilities** + Excellent communication and interpersonal skills. + Strong negotiation abilities and a customer-centric approach. + Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. + Ability to multitask and prioritize effectively in a fast-paced environment. + Demonstrated ability to maintain confidentiality and exercise sound judgment. + Capacity to work independently under pressure and adapt to changing circumstances. + Passion, enthusiasm, and dedication to creating memorable guest experiences. + Accountability, honesty, fairness, and consistency in all interactions. + Open-mindedness and a collaborative spirit, promoting teamwork and mutual success. + Travel industry experience recommended but not required. **Working Conditions** + Flexible scheduling is essential + Some overtime or extended shifts may occur during peak seasons or special projects. + January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed. + Position operates in a fast-paced call center environment with frequent guest and staff interaction. **Compensation** The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year. **Position Start Date** Please note: This position will begin on February 9, 2026. **Training and Work Assignment Schedule** 1. Polar/Product Training 2. Duration: 5 weeks 3. Shift: 8:00 AM - 4:30 PM (PST) 4. Description: Initial training to familiarize yourself with Polar and related products. 5. Reservations Inbound Calls Assignment 6. Duration: Approximately 3-4 weeks 7. Shift: 8:00 AM - 4:30 PM (PST) 8. Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls. 9. Reservations Resolution Specialist Training Program 10. Duration: 2 weeks 11. Shift: 8:00 AM - 4:30 PM (PST) 12. Description: Specialized training to prepare for the Resolution Specialist role. 13. Fulltime Reservations Resolution Specialist Calls (Post-Training) 14. Regular Shift: 10:30 AM - 7:00 PM PST 15. As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released. 16. Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for 7 weekend days per quarter. This may vary based on company needs. Your 8 hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs. **WE ARE COMMITTED TO YOUR SUCCESS!** If you are selected as a Sales Agent, Holland America Line will provide you with work equipment. The company will extend to you a monthly contact center adjustment of $50.00 to supplement your residential internet cost for business purposes. In order for your residential internet to support our business model, your residential internet must meet the following requirements: + Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers. + Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up + Must not have a data cap + Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system. **Benefits** + Cruise and Travel Privileges for you and your family and friends + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development **Our Culture...Stronger Together:** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ********************************************************************* Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Business Development Manager - Midwest to fill this role, which is based remotely. This position is responsible for managing the business development (sales) of a defined list of travel agency accounts and consortia within a specified territory. The objective is to achieve sales goals for Princess Cruises in alignment with the company's business objectives and Core Values. This role reports to the Director of Sales. Here is a summary of what Princess is looking for in its Business Development Manager - Midwest. Is this you? **Responsibilities** + **Business Development (Revenue Generation)** - As a Business Development Manager focused on revenue generation, your primary duties will include developing and implementing strategic plans to drive sales and increase revenue. You will conduct market research to identify new business opportunities and trends, and build strong relationships with clients, partners, and stakeholders to enhance business opportunities. Additionally, you will collaborate with sales and marketing teams to align revenue strategies with promotional activities and market demands, optimize pricing models and product offerings, and prepare detailed revenue reports and forecasts for senior management to support strategic decision-making. + **Agency Account Management** - The Business Development Manager is responsible for overseeing and managing relationships with agency partners to drive business growth and achieve strategic objectives. This role involves identifying potential agency partners, negotiating contracts, and ensuring that agency activities align with the company's goals. The Business Development Manager will work closely with the marketing, sales, and product development teams to coordinate efforts and maximize the impact of agency collaborations. + **Marketing Development and Management -** The Business Development Manager is responsible for developing and executing marketing strategies to drive business growth and enhance brand visibility. This role involves conducting market research to identify trends and opportunities, creating marketing campaigns, and managing promotional activities. The Business Development Manager will collaborate with the marketing team to develop content, manage social media channels, and oversee digital marketing efforts. Additionally, they will analyze the effectiveness of marketing initiatives and adjust strategies to optimize results. The ideal candidate will have strong analytical skills, creativity, and experience in marketing management. + **Budget Management** - The Business Development Manager is responsible for planning and allocating budgets for various business development initiatives, ensuring optimal use of resources to achieve strategic goals. Conduct financial analysis to monitor budget performance, identify variances, and prepare detailed reports for senior management to facilitate informed decision-making. Implement cost control measures and identify opportunities for budget optimization to maximize return on investment and support business growth. Work closely with the finance team to ensure accurate budgeting, forecasting, and financial planning, aligning business development activities with overall financial objectives. + **Communication (Internal, External, and Feedback)** - Internal Communication: The Business Development Manager will facilitate clear and effective communication within the organization, ensuring alignment between the sales, marketing, and operations teams. This includes regular meetings, updates, and collaboration to achieve business objectives. External Communication: The role involves building and maintaining strong relationships with external partners, clients, and stakeholders. This includes negotiating contracts, presenting business proposals, and representing Princess Cruises at industry events and conferences. Feedback Management: The Business Development Manager will gather and analyze feedback from clients and partners to identify areas for improvement and inform strategic decisions. This includes conducting surveys, holding feedback sessions, and implementing changes based on insights to enhance business development efforts. + **Professional Development** - The Business Development Manager is responsible for staying updated with industry trends, market dynamics, and best practices. This involves attending relevant workshops, seminars, and training programs to enhance their knowledge and skills. Regularly assess personal and team performance, identifying areas for improvement and implementing strategies to enhance productivity and effectiveness. This includes setting professional development goals and tracking progress. Actively participate in industry events, conferences, and networking opportunities to build relationships with key stakeholders, learn from peers, and stay informed about the latest developments in the business development field. + Performs other duties as assigned **Requirements** + Bachelor's Degree + 3 years of business-to-business (B2B) sales experience. + Preferred 5 years of business-to-business (B2B) sales experience in the travel industry + Strong in-person and virtual presentation skills + Strong Microsoft Office skills- Excel, Word, and PowerPoint + Excellent verbal and written communication + Strong consultative selling skills + Strong computer and software literacy + Ability to plan, schedule, and prioritize workload + Adaptable to change + Well-travelled + Understanding of how small businesses work + Works well in a team + Willingness to take on ad-hoc projects + Self-directed and ability to work independently + Entrepreneurial spirit **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************* Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#PCL**

We are looking for an amazing Contact Center Media Projects Specialist to fill this role, which is based remotely. The Specialist, Contact Center Media Projects, plays a critical role in supporting the organization's global training and communication strategy by producing and managing media content that enhances learning and engagement. This role ensures media projects are aligned with business objectives and deployed consistently across shore-based operations. Here is a summary of what Princess is looking for in its Specialist, Contact Center Media Projects. Is this you? Responsibilities * Create engaging and high-quality video, audio, and multimedia content that supports training initiatives and enhances agent learning experiences. * Develop and design visual and written materials (e.g., instructional guides, infographics, eLearning modules) to support training efforts, ensuring clarity and consistency in messaging. * Utilize video editing software to edit and produce professional-quality video content, ensuring that the final product aligns with training goals and brand standards. * Partner with training teams, leadership, and subject matter experts to identify content needs, develop training strategies, and integrate multimedia into the broader curriculum. * Oversee multiple media projects from inception to completion, including scheduling, production, and ensuring timely delivery of final materials. * Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders, making revisions as needed to improve clarity, engagement, and outcomes. * Keep an organized library of all multimedia assets, ensuring content is regularly updated to reflect process changes, product updates, and industry trends. * Stay informed on emerging technologies and best practices in multimedia production, including video editing software and interactive content, to ensure training materials are innovative and impactful. Requirements * Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area * ATD, Articulate, and PMP certifications are a plus. * 2-5 years of experience in instructional design or training development * Experience working in a contact center environment is preferred * Experience in multimedia content creation (videos, eLearning, job aids) * Proven background in project coordination. What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: *************************************************** Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #PCL

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people's lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. We're looking for an amazing Sales Agent professional to fill this role. As a Work from Home Sales Agent with Seabourn Cruise Line, you will become a resource for our guests and assist in planning the vacation of their dreams while selling a range of travel products and services. You will respond to a variety of inbound calls from direct consumers and Travel Advisors. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Cruise Tours, and travel options. Providing quality customer service on all calls, you will assist direct consumers and Travel Advisors with problems that might occur on a reservation, provide post-booking sales and support and work across departments to provide seamless fist call resolution. Here's a summary of what Seabourn is looking for in its Sales Agent. Is this you? Responsibilities Provide superior customer service from inbound calls; research and answer all questions/concerns related to company product and/or specifically the customer's reservation. Demonstrate sales effectiveness by securing deposits on reservations made, upsells and optional travel add-ons. Provide superior customer service; research and answer all questions/concerns related to company product and/or specifically the customer's reservation. Proactively assist direct consumers or Travel Advisors with problems that might occur on a reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner. Communicate effectively with customers, co-workers and management thru both oral and written communication. Provide customers accurate information consistent with department standards, document customer information, recap itinerary and advise them of the correct terms and conditions. Work independently as a work at home agent, meeting sales and performance metrics, and adherence and availability requirements. Adhere to department Quality Assurance guidelines for customer contacts and utilizes feedback to improve performance and customer experience. Special projects as directed by the Supervisor or Manager of Contact Center Sales. Please Note: The working hours for this role will be 8:30 AM - 5 PM PST Monday through Friday. You will also work approximately 4 Saturdays and 2 Sundays a quarter. Requirements Minimum of one (1) year experience in positions in the area of customer service or sales. Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management. Must be able to work independently and be self-motivated since you will be working from home. Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home. Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines. Experience in the travel and hospitality industry preferred. Experience working in a high-volume call center is preferred This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, DE, HI, ME, MN, NH, NY, OK, SD, VT, WV and WY.) Benefits Cruise and Travel Privileges for You and Your family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Base Hourly Range: $16 to $19.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Incentive Pay Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: ************************************************************** Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************. #SBN

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Sales Support Coordinator to fill this role. You'll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. Here's a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you? Responsibilities * As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email. * Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly. * Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction. * Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines. * In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization. * Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards. * Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team. Requirements * Minimum of one (1) year experience in positions in the area of customer service or sales. * Experience in the travel and hospitality industry preferred. * Experience working in a high-volume call center is preferred * Ability to learn products, POLAR, Siebel technology * Strong interpersonal skills; proven ability to positively interact with individuals at all levels * Possesses a track record of personal goal achievement and support to department objectives * Possesses strong attention to detail and ability to remain focused despite distractions * Must be self-motivated, a self-starter and quick learner * Excellent organization skills and ability to work independently * Computer proficiency with Windows and aptitude to learn other systems What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************************** Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** #HAL

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Sales Support Coordinator to fill this role. You'll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. Here's a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you? **Responsibilities** + As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email. + Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly. + Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction. + Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines. + In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization. + Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards. + Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team. **Requirements** + Minimum of one (1) year experience in positions in the area of customer service or sales. + Experience in the travel and hospitality industry preferred. + Experience working in a high-volume call center is preferred + Ability to learn products, POLAR, Siebel technology + Strong interpersonal skills; proven ability to positively interact with individuals at all levels + Possesses a track record of personal goal achievement and support to department objectives + Possesses strong attention to detail and ability to remain focused despite distractions + Must be self-motivated, a self-starter and quick learner + Excellent organization skills and ability to work independently + Computer proficiency with Windows and aptitude to learn other systems **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. **Our Culture...Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ************************************************************************* Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#HAL**