CSL Plasma jobs in Boca Raton, FL - 33 jobs

We have an exciting opportunity to join our team as a Customer Service Representative I - Boynton Beach, Florida. The Customer Service Representative I (CSR I) acts as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. The CSR I answers phone calls and/or electronic messages and follows-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. The CSR I establishes and maintains effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism. The CSR I follows established protocols/scripts and handles issues in prescribed timelines but uses independent judgement to resolve patient inquiries to maintain high levels of patient satisfaction. Job Responsibilities: * Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed. * Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume. * Perform daily tasks in assigned work queues and according to manager assignments. * Identify payer and provider credentialing issues and address them with management. * Follow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed. * Utilize CBO Pathway and Resources guide to determine the actions needed to resolve patient balances and/or questions. * Enter account notes using standard formatting in Epic CRM and/or other systems. * Review unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols. * Ensure that items in assigned work queue(s) are resolved within required timeframes using payer website, billing systems, and CBO pathways. * Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements. * Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by third party payers. * Work closely with provider offices on patient issues. * Maintain continuous open communication with management via chat, email, phone calls, and in person. * Attend assigned workgroups, meetings, and required training classes. * Read and apply policies and procedures to make appropriate decisions. * Perform other related duties as assigned. Patient Experience and Access * Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) * Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate * Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. * Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. * Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) * Partners with Patient Access Center and Central Billing team members to support collaboration and promote a positive patient experience. * Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a High School Diploma, College credits preferred. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar and spelling; basic math; 1 years experience in a similar role. Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding. Good Customer Service skills are required. Candidates are required to pass a Customer Service scenario assessment prior to onboarding. Preferred Qualifications: Epic systems experience preferred Microsoft Office experience preferred Strong PC skills preferred Recent experience in a major inbound call center preferred Foreign language preferred Some knowledge of CPT and ICD10 preferred Some knowledge of Healthcare / professional billing revenue cycle preferred Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. Center Quality Manager Primary Responsibilities for role: ● Independent level of quality inspection and control -- ensures center compliance with quality standards and regulations. ● Collaborates with Center Managers to ensure product quality, donor suitability and donor safety. ● Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations. ● Ensures that Standard Operating Procedures (SOPs) are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs. ● Interprets and implements processes, regulations and SOPs for quality control and overall regulatory compliance, making independent decisions and modifications as required. ● Oversight of all aspects of internal and external audits including execution (if applicable). This includes documentation, review of and preparation of the response. Also including implementation of corrective and preventative action, assessment of corrective and preventative actions and follow-up as required. ● Continuously assesses, promotes, and improves the effectiveness of the quality systems in the donor center through recognition of trends, investigation of failures in the execution of procedures, direct employee observation and review of center documents. ● Responsible for the personnel functions of the Quality Assoc(s); including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of all ● Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements; ensures accurate labeling and documentation; and, authorizes final shipment. ● Performs a review of the documentation of unsuitable test results and the disposition of the associated results. ● Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product. ● Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required; reports critical incidents and problematic trends to Center Manager. ● Reports compliance status to necessary parties. ● Ensures accuracy of donor files. ● Directs the maintenance and calibration of equipment and documentation of procedures. ● Ensures that Clinical Lab Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented. ● Monitors training documents to ensure compliance with all applicable policies and procedures. ● Ensures that job and Current Good Manufacturing Practice (cGMP) training is completed, documented, and on file. ● Ensures that quality control (QC) checks are performed as required and are in acceptable ranges for test reagents. ● QM directs routine verification of the SOP and forms to ensure that they are up to date in the Donor Center's manual. ● Partners with the Center Manager to determine donor suitability activities and manages donor deferrals as appropriate. ● Prepares quality analysis reports to track issues and set goals. Does in depth research and analysis to resolve systemic compliance issues. ● Builds rapport with donors to ensure overall customer satisfaction with the Center to support long-term donation. Job Requirments: Bachelor of Science degree or equivalent. Certified and proficient in quality and compliance. Works toward certification from American Society for Quality to be a Certified Quality Auditor. Certification as a Designated Trainer for quality area is required. #BiomatUSA Third Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate. Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws. Location: NORTH AMERICA : USA : FL-Royal Palm Beach:[[cust_building]] Learn more about Grifols

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We're growing fast . [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you're someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a: Donor Center Technician This is What You'll Do: Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance. Maintains high level of customer service and positive donor experience in line with company values and culture. Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands. Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions. Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product. Maintains Donor confidentiality based on company policy. Maintains complete and accurate record keeping per company's Standard Operating Procedures. Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment. Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste. Performs other job-related tasks, as assigned. Donor Eligibility: Ensures that donor meets eligibility criteria based on Standard Operating Procedures. Performs donor vitals evaluation per Standard Operations Procedure. Performs finger stick for Microhematocrit and Total Protein determination. Registers applicant donors per Standard Operating Procedures. Plasma Collection: Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures. Disconnects donor after plasmapheresis process is completed per standard operating procedures. Maintains proper ratio to ensure donor safety and quality of product. Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions. Product Processing: Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures. Handles tested and untested product, as well as product with unsuitable test results. Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures. Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations. Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable. JOB SPECIFICATIONS: High school diploma or equivalent (GED) required. Three (3) months' experience in clerical or customer service position preferred. Specific certification or licensing based on State requirements. Basic computer knowledge and skills required. Ability to speak, read, write (legibly and accurately), and understand English required. Strong customer service skills required. Strong organizational skills required. Ability to read, follow, and interpret regulations, instructions and manuals required. Ability to understand verbal instruction required. Ability to read numbers on screening equipment and perform basic mathematical calculations required. Effective communication skills required. SCHEDULING: Must be able to workday and evening hours, weekends, holidays, and extended shifts on a frequent basis. Attendance and punctuality required. PHYSICAL REQUIREMENTS: Utilize all required and appropriate PPE (Personal Protective Equipment) at all times. Ability to sit or stand for extended periods. Ability to tug, lift, and pull up to thirty-five pounds. Ability to bend, stoop, or kneel. Occupational exposure to blood borne pathogens. Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time. Ability to work in an environment with a temperature of -40C or colder for extended periods. Occasional exposure to and handling of dry ice. Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests. Ability to use assistive devices if needed for mobility or communication. Do Satisfying Work. Earn Real Rewards and Benefits. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Flexible spending account (FSA) Tuition Reimbursement Employee assistance program (EAP) Wellness program 401k retirement plan Paid time off Company paid holidays Personal time More About Octapharma Plasma Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: octapharmaplasma.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along! INNER SATISFACTION. OUTSTANDING IMPACT.

We have an exciting opportunity to join our team as a Cardiac & Vascular Sonographer (FGP) based in Palm Beach County, Florida. Responsible for performing all cardiac ultrasound studies including echocardiograms, treadmill stress echocardiograms, pharmacological stress echocardiograms, echocardiograms with ultrasound enhancing agents and agitated saline studies. Responsible for performing all vascular ultrasound studies including carotid duplex, upper and lower extremity venous and arterial duplex studies, abdominal aortic studies, renal artery duplex studies, iliocaval duplex studies, mesenteric duplex studies, plethysmography and ankle-brachial index studies. Job Responsibilities: * Demonstrates knowledge of NYU policies and protocols and incorporates them into the performance of duties. * Performs all cardiac ultrasound studies including echocardiograms, treadmill stress echocardiograms, pharmacological stress echocardiograms, echocardiograms with ultrasound enhancing agents and agitated saline studies. * Performs all vascular ultrasound studies including carotid duplex, upper and lower extremity venous and arterial duplex studies, abdominal aortic studies, renal artery duplex studies, iliocaval duplex studies, mesenteric duplex studies, plethysmography and ankle-brachial index studies. * All studies must adhere to NYU protocols as well as IAC and ACR standards. * Provides for patient comfort and interacts with patient by identifying self to patient and verifies identity of the patient by checking the patient's ID bracelet or verbal acknowledgement by patient. Technologist explains the procedure and equipment to the patient clearly and provides patient privacy at all times. * Creates a preliminary report based upon completion of the scan. Documents the scans according to departmental procedures. Enters, maintains and records all pertinent patient data. Must use good judgment when determining if the procedure was sufficient for proper diagnoses. * Usage of highly technical equipment to perform ultrasound studies. * Alerts medical staff of abnormalities that require immediate attention. * Compares present echovascular studies to previous studies to monitor changes in status. * Assists with maintaining accreditation compliance and documentation (IAC or ACR) and submitting appropriate studies to management for accreditation application. * Position may require the ability to lift, push, or move patients and equipment in excess of 150 pounds, with or without the use of assistive devices. * Carries out assignments within a realistic time period. * Performs other duties as assigned. Minimum Qualifications: * Associates Degree in a related field and completion of an accredited program in cardiac and vascular ultrasound or equivalent combination of education and experience. * Registered with the American Registry of Diagnostic Medical Sonographers as a Registered Diagnostic Cardiac Sonographer (RDCS) and Registered Vascular Technologist (RVT) OR with Cardiovascular Credentialing International as a Registered Cardiac Sonographer (RCS) and Registered Vascular Sonographer (RVS). One must have one cardiac credential and one vascular credential. *Candidate may apply for position if they have one credential (cardiac or vascular) with the requirement of obtaining the other second credential within one year date of hire. * Certification in Basic Life Support (BLS). * Must maintain active registry status. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Looking to Strengthen your positive impact on patients' lives, your level of excitement at work, and your compensation? We thrive on change. [So can you!] The role of a Medical Professional at Octapharma Plasma is rewarding in every sense of the word. No two days are the same as every situation brings exciting new challenges-ones we meet with genuine empathy, skill, and enthusiasm. Our rapidly expanding organization offers the ability to enhance lives, exhilarating work, and the compensation you deserve. Join us as a: Medical Professional: ESSENTIAL JOB FUNCTIONS: Evaluates Donor Eligibility • Determines donor eligibility of new and return donors for plasmapheresis procedures and immunizations by conducting evaluations to ensure criteria of plasma donors are met and in accordance with SOPs, Food and Drug Administration (FDA), Clinical Laboratory Improvement Act (CLIA), and cGMP. • May not fulfill Licensed Physician's responsibilities for selection of donors for RBC immunization programs. • May not evaluate the eligibility for plasmapheresis of donors with abnormal medical/laboratory findings. • Reviews informed consent forms for plasmapheresis and immunization. Includes explanation of procedures, potential adverse events, immunization schedules, possible antibody formation, and dose administration. Offering clear opportunity for donor to refuse participation. • Performs medical history reviews and health assessments for donors. • Maintains accurate and up-to-date Physician Communication Logs, in accordance with SOP. • Understands and utilizes donor center's donor management system (NexLynk). Maintains Donor Center Compliance • Uses SOPs to facilitate compliance with regulations. • Complies with federal, state, local, and company-specific regulations related to quality of product, employee and donor safety, and the proper performance of day-to-day activities. • Reviews donor management system (NexLynk) and/or immunization paperwork to ensure accuracy and completeness. Manages Donors • Reviews accumulated data in a timely fashion to confirm eligibility and consults with donor center Licensed Physician, as needed. • Classifies donors to appropriate program. • Monitors donor reactions to plasmapheresis and documents accordingly. • Provides appropriate medical care per SOP to donors if complications arise. • Interacts with donor center Licensed Physician regarding ordering immunizations. • May not order immunizations. • Monitors donors for possible adverse reactions to immunization. • Medical Professional may not fulfill Licensed Physician's responsibilities in RBC immunization programs. • Performs duties for the Hyperimmune Program, if applicable, as described in SOPs. • Reviews all normal and abnormal test results in donor management system (Nexlynk) to determine continued donor eligibility. • Cannot reinstate donors who have been deferred due to an abnormal Serum Protein Electrophoresis (SPE). • May not evaluate high-risk/known infectious donors. • May only determine the continued eligibility for plasmapheresis of normal, healthy donors. • Ensures confidentiality of employee, donor, and donor center records while performing all duties. • Counsels donors with abnormal test results or eligibility concerns and defers them according to the donor deferral matrix. Refers donors to appropriate county/state health department or similar for follow-up and diagnostic testing, when applicable per SOP. Additional Responsibilities • Train as a Donor Center Technician I, as outlined in the Donor Center Technician I . Acknowledgment and signature of the job description are required. Note: This requirement does not apply to exempt managers acting as Emergency MP's. • Upon completion of initial training in your functional area, and where applicable: • Responsible for mentoring and training Medical Professionals, able to drive training efficiencies to ensure timeliness and compliance as a Designated Trainer. • Train as a QA Backup and perform related duties as required by business needs. • Performs other job-related tasks as assigned. JOB SPECIFICATIONS: • Graduate of a recognized healthcare-related educational program, such as Physician, Nurse (Licensed Practical Nurse or Registered Nurse). Certified/licensed as an emergency medical technician (EMT Basic, EMT 2-intermediate, or 3- advanced/paramedic, if allowable). • Must work within the scope of the professional license/certification, as defined by the state in which the work is performed. • Any specific state licensing requirements must be met per location. • Alabama: Must always have a Licensed Practical Nurse or Registered Nurse on staff during plasmapheresis to supervise processes and procedures, but not staff, of the medical screening and/or donor floor areas, per state regulation. • California: Must be Registered Nurse and be currently licensed in the state. Must be able to supervise processes and procedures, but not staff, of the medical screening and/or donor floor areas, per state regulation. • New Jersey: Must be a Licensed Practical Nurse or Registered Nurse. Must always have a Registered Nurse or a Licensed Practical Nurse on staff during plasmapheresis to provide emergency care, per blood bank state regulation. • Ohio: Must be an EMT-Intermediate, EMT-Paramedic, Licensed Vocational Nurse, Licensed Practical Nurse, or Registered Nurse. Must have at least one (1) RN, LPN, LVN, EMT-P, or EMT-I always present in the Donor Center during plasmapheresis to supervise processes and procedures, but not staff, of the donor floor area, per state regulation. • Washington: Must be a Licensed Practical Nurse or Registered Nurse. Must always have a Registered Nurse on staff during plasmapheresis to supervise processes and procedures, but not staff, of the medical screening and/or donor floor areas, per state regulation. • One (1)-year experience in the hospital, field care, or experience in a plasma center preferred. • Everyone performing moderate complexity testing must possess a current license issued by the state where the donor center is located, based on any required state regulations. • Must successfully complete training program and competency assessments using OPIapproved training modules or training curriculum. • Must have excellent patient/donor assessment skills. • Must be able to manage emergency situations in accordance with standard medical care practices. • Maintain current and valid license and pass medical credential evaluation. • Must maintain current cardiopulmonary resuscitation (CPR) certification. • Must be highly organized and have attention to detail. • Possess effective physical and clinical assessment skills customer service, and people management skills. • Ability to understand and follow SOPs and protocols. • Must possess basic computer knowledge and skills. Basic working knowledge of Microsoft Word and Excel preferred. • Must be able to speak, read, write, and understand English. • Demonstrate consistency and reliability (good attendance, punctuality, full effort throughout shift, flexibility with assigned schedule). • Ability to work shifts consisting of day and evening hours, weekends, holidays and extended shifts on a frequent basis. PHYSICAL REQUIREMENTS: • Ability to sit or stand for extended periods. • Always utilize all required and appropriate PPE (Personal Protective Equipment). • Ability to tug, lift, and pull up to thirty-five pounds. • Ability to bend, stoop, or kneel. • Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for screening tests. • Occupational exposure to blood-borne pathogens. • Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time. • Enter an environment with a temperature of -40C or colder according to Standard Operating Procedures. • Occasional exposure to and handling of dry ice. • Ability to use assistive devices if needed for mobility or communication. • Physical ability to perform CPR and sufficient mobility to immediately assist in treatment of any adverse donor reactions. Interested? Learn more online and apply now at: octapharmahiring.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along. INNER SATISFACTION. OUTSTANDING IMPACT.

We have an exciting opportunity to join our team as a Clinical Access Center Operations Manager. The Operations Manager of the Access Center within the NYU Faculty Group Practice (FGP) will assure an outstanding Patient Experience and achieve the organizations goals related to patient access to NYU FGP services. This professional will strategically plan for and provide leadership in the development and implementation of plans, procedures, and policies for the Access Center. This position will work collaboratively and maintain positive relationships with NYU FGP business leaders and cross-functional departments. Job Responsibilities: * Work alongside Clinical Access Center leadership and partner sites to oversee the daily operations of the Telehealth Nurse Practitioner and RN programs. * Support the Clinical Access Center Programs - both the Nurse Practitioner and Nurse/Medical Assistant teams - in managing operations with key tasks that support the infrastructure and strategic development and growth of the programs - promoting access to care and a positive patient experience, while maintaining efficient and effective operations. Ensure teams are aligned with organizational and program goals. * Collaborates with Clinical Access Center and FGP leadership to support and implement key components of the business, while monitoring progress toward established benchmarks and goals. * Monitor operational performance for NP Telehealth visits, including accounts receivable, accounts payable, revenue cycle management and reporting, while collaborating with leadership on forecasting, variance analysis, and process optimization to enhance efficiency and outcome. * Proactively manage relationships with new and established partner sites by maintaining regular communication, sharing performance metrics and collaborating to identify opportunities for expansion, process optimization, and continuous improvement. * Support strategic growth, technology integration, and operational improvements. * Review operational dashboards, tracking tools and management reports to monitor performance and identify trends to be addressed, both internally and with FGP partner sites. * Prepare reports to track program success and identify areas for improvement. * Create presentations and supporting materials that effectively represent the Clinical Access Center - including high-level executive presentations for leadership showcasing strategic initiatives, performance, and impact, as well as detailed quarterly reports for partner practices that communicate key metrics, program updates, and collaboration outcomes. Ensure all presentations are visually engaging, data-driven, and tailored to the audience's needs. * Communicate effectively, facilitate collaboration, and manage and maintain positive working relationships with diverse stakeholders, including Clinical Access Center leadership and team members, FGP leadership and staff, practice providers and site leaders, IT, vendors, the Central Business Office (CBO), and the Access Center. * Share ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. * Assist in the development of performance and productivity metrics and generate ideas to improve performance. * Cultivate a culture of collaboration, accountability, and continuous improvement by providing strong leadership and mentorship. * Oversee Clinical Access Center operations that support staff and vendor management, including onboarding/terminations, and Kronos management. * Work closely with Clinical Access Center leadership to guide and train staff in maintaining adherence to FGP policies and procedures. Additional Position Specific Responsibilities: Must have solid understanding of Ambulatory practices and principles and the challenges of managing a centralized department and multiple stakeholders (physicians, practices, Clinical Access Center team and vendor team); knowledgeable in the latest healthcare trends via ongoing self-learning, reading, organization memberships, etc. Must have a passion for providing superior service to employees and NYU FGP patients and customers. Must have an optimistic attitude. Must be a team player-positive interaction with staff at all levels is essential. Must be able to manage effectively in a fast-paced, often high-pressure environment and maintain composure in stressful situations. Must be a motivated and decisive self-starter/problem solver with excellent time management and organizational skills. Minimum Qualifications: Bachelors degree or equivalent with at least and five to seven years demonstrated experience in healthcare management Familiar with Revenue Cycle, Ambulatory Practice or Access Center Operations, or related Detail oriented Ability to prioritize tasks in a high-volume, multiple-task work environment with a high degree of independence Strong relationship-building skills across all levels of the organization Proven success in directing initiatives related to centralized workforce optimization, performance metrics, management reporting, business planning, quality, etc. Must demonstrate ability to effectively partner with cross-functional departments to meet organizational objectives. Must have excellent verbal and written communication skills High comfort level with technology and proficiency with Microsoft Office Suite Experience using Electronic Health records such as Epic Have an optimistic attitude and high level of integrity Any other duties assigned Preferred Qualifications: Masters Degree. Previous leadership/management experience Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

We have an exciting opportunity to join our team as a Medical Secretary (FGP). This position will support our multi-speciality practices across Palm Beach County. The Medical Secretary performs administrative and clerical tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules. Job Responsibilities: * Schedules appointments for visits, treatments, and procedures. * Reviews appointment confirmation responses and manages waitlists. * Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms, * Obtains authorizations for services as needed. * Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner. * Handles faxes and mail. * Prepares standard letters and forms as needed. Administrative Physician and Practice Support * Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties. * Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person. * Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload. * Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages. * Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff. * Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc. * Provides patients with non-clinical instructions for any upcoming appointments/procedures. * Promotes the use and sign-up of MyChart. * Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc. * Reviews the waitlist periodically and ensures patients are being called and offered appointments. * Responsible for rescheduling patients when physicians are out or blocking their schedules. * Organizes and distributes mail and faxes. * Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts. * Manages the physician's calendars including creating and sending calendar invites. * Releases medical records in accordance of HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe. * Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC. * Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination. * Follows up with the physician on any outstanding messages related to patient care. * Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider. * Refers Surgical and Infusion scheduling to Senior Medical Secretary. * Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. * Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal. * Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider. * Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require. * Responsible for Patient, Referral and Authorization work queues. * Obtains and documents referrals received in EPIC. * Collaborates with other NYU Langone sites to ensure seamless continuation of care. * Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks). * Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed. * Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization. * Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention. Patient Experience and Access * Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. * Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) * Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate * Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. * Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. * Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) * Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. * Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. * Performs other related duties as needed by providers and supervisor. Minimum Qualifications: To qualify you must have a High School diploma. Must include one year of prior physician practice experience and knowledge of medical terminology or the equivalent combination of education and experience. Written and oral communication skills. Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred). Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience. Preferred Qualifications: Intermediate knowledge of computer-based scheduling, appointment programs or EPIC EHR system strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We're growing fast . [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you're someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a: Phlebotomist I This is What You'll Do: Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance. Maintains high level of customer service and positive donor experience in line with company values and culture. Maintains cleanliness of work area to ensure a clean and professional environment. Reviews and confirms donor identification and maintains donor confidentiality per Standard Operating Procedures. Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedure. Labels and ensures each unit and samples are labeled accurately. Execute venipunctures and plasma collection, maintaining the highest standards of quality and safety. Operates the automated plasmapheresis machines, including response and evaluation of all machine alarms and alerts, donor adverse events, document exceptions, etc. Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product. Maintains proper ratio to ensure donor safety and to quality of product. Disconnects the donor and handle the disposal of biohazardous waste and contaminated equipment, including cleaning spills and following safety protocols. Performs daily, weekly, and monthly calibration/maintenance of automated plasmapheresis machines and removes and/or replaces equipment from service, if needed. Reports all unsafe situations and conditions to management. Maintains/stocks adequate inventory and replenish supplies on plasma carts. Able to drive training efficiencies to ensure timeliness and compliance. Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment. Performs other job-related tasks as assigned. This is What It Takes: High school diploma, or equivalent (GED) required. Any specific certification or licensing based on State requirements. Minimum three (3) months' experience in a medical or health care environment or equivalent combination of education and experience preferred. Must have completed documentation of training appropriate for duties, prior to performing duties independently. Strong customer service skills required. Ability to understand and follow written and verbal protocol required. Basic computer knowledge and skills required. Able to make accurate and complete documentation. Ability to read and interpret documents, such as safety regulations, operating and maintenance instructions and procedure manuals required. Ability to speak, read, write (legibly and accurately), and understand English required. Ability to function effectively in a fast-paced environment with frequent interruptions. Demonstrates consistency and reliability (good attendance, punctual, apply full effort throughout shift, flexibility with assigned schedule) required. Ability to work daytime and evening hours, weekends, holidays, and extended shifts on a frequent basis required. Ability to perform venipunctures required. Effective communication skills required. Do Satisfying Work. Earn Real Rewards and Benefits. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Flexible spending account (FSA) Tuition Reimbursement Employee assistance program (EAP) Wellness program 401k retirement plan Paid time off Company paid holidays Personal time More About Octapharma Plasma Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Our Benefits Octapharma Plasma offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octpharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company. Working at Octapharma Plasma We aspire to create a culture in which our employees feel inspired. You may be motivated to connect with donors, lead donation centers to new heights of excellence, or provide ideas and vision at a corporate level. We welcome you to consider all possibilities and see what positions best fit your interests and talents. Join the Octapharma Plasma team With donation centers and team members throughout the U.S., Octapharma Plasma is growing at an impressive pace, and so is the positive impact of our work. Forming a diverse, inclusive, and collaborative community, Octapharma Plasma offers ways to enhance your life, career, and sense of professional accomplishment to everyone who joins our family. Please be advised that, although we may not have an immediate requirement at this time, we are consistently interested in engaging with well-qualified candidates for future opportunities. If you are interested in exploring a career with Octapharma Plasma, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. We expect the application window to close within 60 days from the posting date. Please ensure all applications are submitted before the deadline. Interested? Learn more online and apply now at: octapharmaplasma.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along! INNER SATISFACTION. OUTSTANDING IMPACT.

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. Summary: The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement. Primary Responsibilities * Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow * Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members. * Creates employee schedules to accommodate donor cycles. * Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels * Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies. * Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity. * Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time. * Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience. * Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts. * Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. * Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP. * Attends all required training sessions, staff meetings, etc. * Ensures that accurate and thorough documentation of necessary records is performed. * Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order. * Submits timely and accurate reports as required by the Center Manager * Assists in the control of center donor funds as determined by the Center Manager * Participates in the onboarding, training, and cross-training of staff to support center agility and performance. * Maintains active communication with other service areas to ensure accurate documentation and quality. * Leads by example in promoting a culture of safety, teamwork, and accountability. * Reports all unsafe situations or conditions to area lead, supervisor or manager. * May be trained to repair plasma center equipment. * Assists the Center Manager in any task necessary in pursuit of company objectives. This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed. Education: High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified Experience: Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate's degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree. Knowledge | Skills | Abilities Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand, explain, and follow SOP's and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount. Occupational Demands Form # 73: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves, and cold gear. Work is performed both standing for up to 4 to 6 hours per day and sitting 1 to 2 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch, or sit on one's heels on rare occasion. Infrequently bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups. Third Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate. Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws. Location: NORTH AMERICA : USA : FL-Hollywood:[[cust_building]]

We have an exciting opportunity to join our team as a Patient Access Center Supervisor. This Supervisor role is responsible and accountable for supervising a team of Access Center Representatives (ACRs) and their activities to ensure that the organizations vision and business objectives are met. This position will lead, manage and support a team of ACRs to achieve consistent results. Provides direct supervision of and support to ACRs via the monitoring of quality, performance, and availability. This includes, but is not limited to participating in the development of ACRs, coaching and establishing individual development plans and routine performance reviews, assisting in managing workflow; reporting on trends; and collaborating with other Patient Access Center (PAC) leaders. Job Responsibilities: * Ensure that ACRs are trained appropriately, follow correct procedures, and maintain a high degree of quality work. Work with other PAC leaders to manage daily work assignments and workflow. * Provide support to the PAC by participating in regular quality monitoring, supporting Patient Access Center metrics and performance management, report generation, intra-day schedule adherence, and quality monitoring of assigned ACRs * Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC applications. * Assist in ensuring all scripts and critical directives for scheduling remain current ; ensures constant feedback loop between ACR's and leadership on changes made * Keep up-to-date on all communications/updates within the Patient Access Center and cascade to their teams when appropriate and in a manner that ensures understanding and compliance. * Serve as the first point of escalation and respond to ACR inquiries via group chat or in person interactions directly related to answering questions while agents are taking calls. * Ensure adherence to quality calibration sessions which ensure consistency with departmental standards of quality assurance. Supervisors will continue to build upon these sessions with daily feedback and weekly/monthly coaching. * Responsible for supporting advanced scheduling workflows and processes inclusive of supporting multispecialty and specialty initiatives. Report trending errors to PAC leadership. * Promote best practices with regard to physician protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals. * Assist in hiring and onboarding new employees as required. * Understands and continuously monitors Key Performance Indicator (KPI) standards including but not limited After Call Work (ACW), Average Handle Time (AHT), etc. * Able to assist team members in managing conversations with a high level of sensitivity and uses good judgment when determining and documenting appropriate disposition. * Motivates and inspires their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. * Promote and enforce the utilization of NYU FGP Healthcare systems, Patient Access Center (PAC) applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. * Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. * Lead and ensure compliance in multidisciplinary quality and service improvement teams, as appropriate. May be called upon to lead trainings to agents on new practices or refresher trainings. * Provide an excellent experience to NYU FGP patients, customers, and providers. * Demonstrate regular, consistent, and punctual attendance and enforce the same adherence with their team members. * Adheres to and enforces uniformly Access Center policies and procedures. * Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. * Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) * Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate. * Works collaboratively with colleagues and site leadership to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. * Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. * Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.). * Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. * Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. * Perform other duties as assigned particularly as it relates to the demands of the Patient Access Center. Minimum Qualifications: To qualify you must have a Associates degree with 1-3 years work experience or a High School Diploma with 3 years work experience preferably in a Contact center Setting. At least 1 year of direct experience in a Supervisory/leadership role, preferably in an inbound Contact center. Must be able to work a full-time schedule between the hours of 5:00am-5:00pm No issues with attendance Preferred Qualifications: Experience managing within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

We have an exciting opportunity to join our team as a Nuclear Medicine Technologist (FGP) based in Palm Beach County, Florida. In this role, the successful candidate performs medically prescribed nuclear medicine procedures. Job Responsibilities: * Operates hospital and radiology information systems as they relate to nuclear medicine. * Executes equipment set-up, utilization and proper maintenance procedure. * Independently implements non-imaging procedures in accordance with departmental protocols and standards. * Independently implements patient procedures in accordance with departmental protocols and standards. * Effectively assesses patients information and status, and follows appropriate procedure(s) accor. Minimum Qualifications: To qualify you must have an Associate's Degree. Completion of a Nuclear Medicine Technology Certification Board (NMTCB) recognized nuclear medicine technology program. Eligible to take certification exam in Nuclear Medicine by either the: Nuclear Medicine Technology Certification Board (NMTCB) The American Registry of Radiologic Technologists (ARRT) Preferred Qualifications: Completion of an associate degree or baccalaureate degree in nuclear medicine technology Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

We have an exciting opportunity to join our team as a Medical Assistant (FGP). The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry. Job Responsibilities: * Escorts patients to exam rooms * Cleans and stocks exam rooms * Measures and records patient vital signs * Obtains and processes blood samples as per NYULH policy * Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR * Promotes a positive patient experience * Communicates effectively with providers and administrative staff, escalates issues * Answers phone calls * Reviews and respond to inbasket messages * Follows up on Rx refill requests * Assists physician with patient intake & transcribing visit into EPIC * Performs other duties as needed Clinical & Administrative Responsibilities * Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. * Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. * Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility. * Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. * Communicates the functionality and purpose of MyChart to patients during intake * Ensures the appropriate translation services or equipment is in place prior to the start of visit * Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as as per organizational policy & procedure. * Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place. * Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history. * Reviews and imports any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter * Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards. * Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic. * Maintains patient privacy as it relates to HIPPA standards. * Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider. * Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices * Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care * Assists physicians with procedure and/or set-up according to the specialty where necessary * Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished. * Cleans and sterilizes designated equipment after use, , following organizational policy & guidelines, and with documentation of required competency in place. * Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment. * Reviews appropriate downtime procedures as it relates to patient visit * Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc. * Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care. * Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal * Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patient. * List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician. * Documents patient orders including laboratory tests, radiology tests, medications, etc. * Performs other duties as assigned. Patient Experience and Access * Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. * Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) * Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate * Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. * Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. * Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) * Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. * Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience. Preferred Qualifications: MA experience preferred. EKG, phlebotomy and venipuncture experience preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

We have an exciting opportunity to join our team as a Billing Representative II. Under general direction the Billing Representative II performs intermediate-level billing and financial clearance activities, including claims submission, accounts receivable management, insurance authorizations, precertifications, and patient estimates. This role requires independent problem-solving and supports appeals, denial management, and financial clearance for scheduled services as a part of the revenue cycle team. Job Responsibilities: * Perform billing tasks assigned by management which may include data entry, claim review, charge review, accounts receivable follow-up, insurance authorization, patient estimates, or other related responsibilities. * Provide input on system edits, processes, policies, and billing procedures to ensure maximization of revenues. * Perform daily tasks in assigned work queues for claims, authorizations, and financial clearance tasks according to manager assignments. * Identify payer, provider credentialing, and/or coding issues and address them with management. * Follow workflows provided in training classes and request additional training as needed. * Utilize Pathways as guide for determining actions needed to resolve unpaid or incorrectly paid claims, for authorizing procedures, or for patient estimates in assigned work queue(s) using payer websites, billing system information and training within expected timeframe. * Review reports to identify revenue opportunities and unpaid claims. * Adhere to general practices and departmental guidelines on compliance issues and patient confidentiality. * Communicate with providers, patients, coders, or other responsible persons to resolve billing or clearance issues. * Work following operational policies and procedures, and regulatory requirements. * Participate in workgroups and meetings. Attend all required training classes. * Escalate issues to management as needed. * Appeal complex denials through review of payer policies, coding, contracts, and medical records. Utilize subject matter experts as needed. * Make appropriate corrections to system to satisfy/edit payer requirements and re-submit claims as needed. * Cross cover other areas in the office as assigned by management, including Accounts Receivable, Customer Service or Authorizations. * Other related duties as assigned. Patient Experience and Access: * Drives consistency in every patient and colleague encounter by embodying the core principles of our Billing Department Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) * Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate * Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. * Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. * Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) * Partners with internal and external team members to support collaboration and promote a positive patient experience. * Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a High School Diploma or GED. Experience in medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10; medical billing software; English usage, grammar and spelling; basic math; 2 years experience in a similar role. Light, accurate keyboarding skills required. Prefer that candidates type 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding. Strong verbal and written communication skills, with the ability to collaborate across departments. Strong critical thinking and effective listening skills Professional demeanor and positive attitude required Time management skills required Ability to develop and maintain effective working relationships with peers, other staff and leadership Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We're growing fast . [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you're someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a: Donor Center Technician III This is What You'll Do: Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance. Maintains high level of customer service and positive donor experience in line company values and culture. Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands. Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions. Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product. Maintains Donor confidentiality based on company policy. Maintains complete and accurate record keeping per company's Standard Operating Procedures. Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste. Responsible for mentoring Donor Center Technician I and may be assigned to drive training efficiencies to ensure timeliness and compliance and may be assigned as a Designated Trainer. Partners with Quality Assurance on overall center performance (favorable performance observations, CAPA implementations and continuous improvement initiatives). Responsible for troubleshooting machine alarms/alerts and perform QCs both routinely (defined as daily/monthly) as well as periodic (defined as quarterly/annually) on equipment. Assists with storage room organization and performs assigned tasks following the First In, First Out (FIFO) method. Performs other job-related tasks, as assigned. Donor Eligibility: Ensures that donor meets eligibility criteria based on Standard Operating Procedures. Performs donor vitals evaluation per Standard Operations Procedure. Performs finger stick for Microhematocrit and Total Protein determination. Registers applicant donors per Standard Operating Procedures. Plasma Collection: Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures. Disconnects donor after plasmapheresis process is completed per standard operating procedure. Maintains proper ratio to ensure donor safety and quality of product. Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions. Product Processing: Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures. Handles tested and untested product, as well as product with unsuitable test results. Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures. Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations. Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable. This is What It Takes: Employee must have all initial training completed, including QA-Backup and/or NexSys Technician.High school diploma or equivalent (GED) required. Three (3) months' experience in clerical or customer service position preferred. Specific certification or licensing based on State requirements. Basic computer knowledge and skills required. Ability to speak, read, write (legibly and accurately), and understand English required. Strong customer service skills required. Strong organizational skills required. Ability to read, follow, and interpret regulations, instructions and manuals required. Ability to understand verbal instruction required. Ability to read numbers on screening equipment and perform basic mathematical calculations required. Effective communication skills required. Scheduling: Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis. Attendance and punctuality required. Do Satisfying Work. Earn Real Rewards and Benefits. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Flexible spending account (FSA) Tuition Reimbursement Employee assistance program (EAP) Wellness program 401k retirement plan Paid time off Company paid holidays Personal time More About Octapharma Plasma Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: octapharmaplasma.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along! INNER SATISFACTION. OUTSTANDING IMPACT.

We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism. Job Responsibilities: * Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. * Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals. * Research providers and practices throughout the NYULH network to best meet the patient's needs. * Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition. * Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. * During all interactions, display characteristics of inquiry, empathy, courtesy, and respect. * Adhere to Patient Access Center call metrics and goals as outlined. * Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. * Proactively keep up to date on all communications. * Participate in multidisciplinary quality and service improvement teams as appropriate. * Demonstrate regular, consistent, and punctual attendance. * Adheres to Patient Access Center policies and procedures. * Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter * Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) * Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate * Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. * Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. * Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) * Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. * Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience Preferred Qualifications: Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Looking to Strengthen your positive impact on patients' lives, your level of excitement at work, and your compensation? We thrive on change. [So can you!] The role of a Medical Professional at Octapharma Plasma is rewarding in every sense of the word. No two days are the same as every situation brings exciting new challenges-ones we meet with genuine empathy, skill, and enthusiasm. Our rapidly expanding organization offers the ability to enhance lives, exhilarating work, and the compensation you deserve. Join us as a: Medical Professional ESSENTIAL JOB FUNCTIONS: Evaluates Donor Eligibility • Determines donor eligibility of new and return donors for plasmapheresis procedures and immunizations by conducting evaluations to ensure criteria of plasma donors are met and in accordance with SOPs, Food and Drug Administration (FDA), Clinical Laboratory Improvement Act (CLIA), and cGMP. • May not fulfill Licensed Physician's responsibilities for selection of donors for RBC immunization programs. • May not evaluate the eligibility for plasmapheresis of donors with abnormal medical/laboratory findings. • Reviews informed consent forms for plasmapheresis and immunization. Includes explanation of procedures, potential adverse events, immunization schedules, possible antibody formation, and dose administration. Offering clear opportunity for donor to refuse participation. • Performs medical history reviews and health assessments for donors. • Maintains accurate and up-to-date Physician Communication Logs, in accordance with SOP. • Understands and utilizes donor center's donor management system (NexLynk). Maintains Donor Center Compliance • Uses SOPs to facilitate compliance with regulations. • Complies with federal, state, local, and company-specific regulations related to quality of product, employee and donor safety, and the proper performance of day-to-day activities. • Reviews donor management system (NexLynk) and/or immunization paperwork to ensure accuracy and completeness. Manages Donors • Reviews accumulated data in a timely fashion to confirm eligibility and consults with donor center Licensed Physician, as needed. • Classifies donors to appropriate program. • Monitors donor reactions to plasmapheresis and documents accordingly. • Provides appropriate medical care per SOP to donors if complications arise. • Interacts with donor center Licensed Physician regarding ordering immunizations. • May not order immunizations. • Monitors donors for possible adverse reactions to immunization. • Medical Professional may not fulfill Licensed Physician's responsibilities in RBC immunization programs. • Performs duties for the Hyperimmune Program, if applicable, as described in SOPs. • Reviews all normal and abnormal test results in donor management system (Nexlynk) to determine continued donor eligibility. • Cannot reinstate donors who have been deferred due to an abnormal Serum Protein Electrophoresis (SPE). • May not evaluate high-risk/known infectious donors. • May only determine the continued eligibility for plasmapheresis of normal, healthy donors. • Ensures confidentiality of employee, donor, and donor center records while performing all duties. • Counsels donors with abnormal test results or eligibility concerns and defers them according to the donor deferral matrix. Refers donors to appropriate county/state health department or similar for follow-up and diagnostic testing, when applicable per SOP. Additional Responsibilities • Train as a Donor Center Technician I, as outlined in the Donor Center Technician I . Acknowledgment and signature of the job description are required. Note: This requirement does not apply to exempt managers acting as Emergency MP's. • Upon completion of initial training in your functional area, and where applicable: • Responsible for mentoring and training Medical Professionals, able to drive training efficiencies to ensure timeliness and compliance as a Designated Trainer. • Train as a QA Backup and perform related duties as required by business needs. • Performs other job-related tasks as assigned. JOB SPECIFICATIONS: • Graduate of a recognized healthcare-related educational program, such as Physician, Nurse (Licensed Practical Nurse or Registered Nurse). Certified/licensed as an emergency medical technician (EMT Basic, EMT 2-intermediate, or 3- advanced/paramedic, if allowable). • Must work within the scope of the professional license/certification, as defined by the state in which the work is performed. • Any specific state licensing requirements must be met per location. • Alabama: Must always have a Licensed Practical Nurse or Registered Nurse on staff during plasmapheresis to supervise processes and procedures, but not staff, of the medical screening and/or donor floor areas, per state regulation. • California: Must be Registered Nurse and be currently licensed in the state. Must be able to supervise processes and procedures, but not staff, of the medical screening and/or donor floor areas, per state regulation. • New Jersey: Must be a Licensed Practical Nurse or Registered Nurse. Must always have a Registered Nurse or a Licensed Practical Nurse on staff during plasmapheresis to provide emergency care, per blood bank state regulation. • Ohio: Must be an EMT-Intermediate, EMT-Paramedic, Licensed Vocational Nurse, Licensed Practical Nurse, or Registered Nurse. Must have at least one (1) RN, LPN, LVN, EMT-P, or EMT-I always present in the Donor Center during plasmapheresis to supervise processes and procedures, but not staff, of the donor floor area, per state regulation. • Washington: Must be a Licensed Practical Nurse or Registered Nurse. Must always have a Registered Nurse on staff during plasmapheresis to supervise processes and procedures, but not staff, of the medical screening and/or donor floor areas, per state regulation. • One (1)-year experience in the hospital, field care, or experience in a plasma center preferred. • Everyone performing moderate complexity testing must possess a current license issued by the state where the donor center is located, based on any required state regulations. • Must successfully complete training program and competency assessments using OPIapproved training modules or training curriculum. • Must have excellent patient/donor assessment skills. • Must be able to manage emergency situations in accordance with standard medical care practices. • Maintain current and valid license and pass medical credential evaluation. • Must maintain current cardiopulmonary resuscitation (CPR) certification. • Must be highly organized and have attention to detail. • Possess effective physical and clinical assessment skills customer service, and people management skills. • Ability to understand and follow SOPs and protocols. • Must possess basic computer knowledge and skills. Basic working knowledge of Microsoft Word and Excel preferred. • Must be able to speak, read, write, and understand English. • Demonstrate consistency and reliability (good attendance, punctuality, full effort throughout shift, flexibility with assigned schedule). • Ability to work shifts consisting of day and evening hours, weekends, holidays and extended shifts on a frequent basis. PHYSICAL REQUIREMENTS: • Ability to sit or stand for extended periods. • Always utilize all required and appropriate PPE (Personal Protective Equipment). • Ability to tug, lift, and pull up to thirty-five pounds. • Ability to bend, stoop, or kneel. • Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for screening tests. • Occupational exposure to blood-borne pathogens. • Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time. • Enter an environment with a temperature of -40C or colder according to Standard Operating Procedures. • Occasional exposure to and handling of dry ice. • Ability to use assistive devices if needed for mobility or communication. • Physical ability to perform CPR and sufficient mobility to immediately assist in treatment of any adverse donor reactions. Interested? Learn more online and apply now at: octapharmahiring.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along. INNER SATISFACTION. OUTSTANDING IMPACT.

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. Center Quality Manager Primary Responsibilities for role: ● Independent level of quality inspection and control -- ensures center compliance with quality standards and regulations. ● Collaborates with Center Managers to ensure product quality, donor suitability and donor safety. ● Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations. ● Ensures that Standard Operating Procedures (SOPs) are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs. ● Interprets and implements processes, regulations and SOPs for quality control and overall regulatory compliance, making independent decisions and modifications as required. ● Oversight of all aspects of internal and external audits including execution (if applicable). This includes documentation, review of and preparation of the response. Also including implementation of corrective and preventative action, assessment of corrective and preventative actions and follow-up as required. ● Continuously assesses, promotes, and improves the effectiveness of the quality systems in the donor center through recognition of trends, investigation of failures in the execution of procedures, direct employee observation and review of center documents. ● Responsible for the personnel functions of the Quality Assoc(s); including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of all ● Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements; ensures accurate labeling and documentation; and, authorizes final shipment. ● Performs a review of the documentation of unsuitable test results and the disposition of the associated results. ● Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product. ● Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required; reports critical incidents and problematic trends to Center Manager. ● Reports compliance status to necessary parties. ● Ensures accuracy of donor files. ● Directs the maintenance and calibration of equipment and documentation of procedures. ● Ensures that Clinical Lab Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented. ● Monitors training documents to ensure compliance with all applicable policies and procedures. ● Ensures that job and Current Good Manufacturing Practice (cGMP) training is completed, documented, and on file. ● Ensures that quality control (QC) checks are performed as required and are in acceptable ranges for test reagents. ● QM directs routine verification of the SOP and forms to ensure that they are up to date in the Donor Center's manual. ● Partners with the Center Manager to determine donor suitability activities and manages donor deferrals as appropriate. ● Prepares quality analysis reports to track issues and set goals. Does in depth research and analysis to resolve systemic compliance issues. ● Builds rapport with donors to ensure overall customer satisfaction with the Center to support long-term donation. Job Requirments: Bachelor of Science degree or equivalent. Certified and proficient in quality and compliance. Works toward certification from American Society for Quality to be a Certified Quality Auditor. Certification as a Designated Trainer for quality area is required. #BiomatUSA Third Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate. Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws. Location: NORTH AMERICA : USA : FL-Royal Palm Beach:[[cust_building]]

We are hosting an on-site interview day in Boynton Beach, FL on Wednesday, January 28! Please apply to this position if you are interested in being considered for Access Center Opportunities with NYU Langone Health in Florida. A Recruiter will then reach out to confirm interest and schedule your interview time. We are hiring for full time Patient Scheduling positions, Monday - Friday, fully on-site, based in Boynton Beach, FL. Position Summary: We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquiries, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism. Job Responsibilities: * Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. * Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals. * Research providers and practices throughout the NYULH network to best meet the patient's needs. * Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition. * Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. * During all interactions, display characteristics of inquiry, empathy, courtesy, and respect. * Adhere to Patient Access Center call metrics and goals as outlined. * Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. * Proactively keep up to date on all communications. * Participate in multidisciplinary quality and service improvement teams as appropriate. * Demonstrate regular, consistent, and punctual attendance. * Adhere to Patient Access Center policies and procedures. * Serve as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision, and values and promoting excellence in the patient experience during every encounter. * Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off). * Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate. * Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging. * Proactively anticipate patient needs and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate. * Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (i.e., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.). * Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. * Take a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify, you must have a high school diploma or equivalent, plus 6 months+ of Contact Center or Customer Service-related experience or an equivalent combination of education and experience. Preferred Qualifications: Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

FOR USE ONLY BY EARLY CAREERS PROGRAM PARTICIPANTS Responsibilities: • Professional induction: The intern/dual-student/co-op must familiarize themselves with their respective department and particular area according to the induction program. Gain an understanding of the processes and activities in the respective area and actively participate in them. • Execution of own tasks/projects: After an induction period, the Intern takes on his or her own tasks/(sub-)projects and executes them/ takes part of them independently. • Acquiring a foundational understanding of the department: By working in the business function, the Intern acquires a foundational understanding of the organization, processes and procedures in their function and the company. Understanding of the most important aspects and challenges as well as relevant interfaces and stakeholders. • General support to enable learning and development within the role and function for future application • Support of and attendance in Intern group specific development and engagement activities (e.g. presentations, projects, events, etc.) Qualifications: • Completed high school diploma or equivalent vocational or technical training • In pursuit of an undergraduate or postgraduate Bachelor, Master or PhD Degree (to be specified with regard to regional and business unit requirements) • Experience working in a team environment. • Excellent Computer skills in Windows applications (Word, Excel, Access) • Excellent verbal and written skills • Language requirements are to be specified with regard to regional and business unit specific needs Strong interpersonal skills with an emphasis on delivering a high level of service. Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.About CSL Plasma CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here ************************** and CSL, CSL Behring, CSL Seqirus and CSL Vifor here ********************* Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at ******************** and CSL Plasma at **************************. Our Benefits For more information on CSL Plasma benefits visit ***************************** You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit ********************careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ********************accessibility-statement.