Housekeeping Associate

CSM Corporation
Naples, FL
The Housekeeping Associate position is responsible for cleaning guestrooms according to company standards at the Residence Inn - Naples. In this role, they will assist guests by providing friendly, courteous and professional service, in adherence to health regulations to ensure guest satisfaction.
Responsibilities

* Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms
* Ensure cart, linen, rooms, and equipment are clean and in working order
* Accountable for guest satisfaction as it pertains to housekeeping service at the property
* Assist and respond to requests in a positive and timely manner while providing the highest level of quality service to the guest
* Work as a team player and actively contributes to the efforts of other departments as necessary
* Understand and follow the company guest service recovery program
* Understand and follow company lost and found procedures
* Ensure a clean and safe work area in compliance with company, brand, local, state and federal regulations
* Inspect rooms for maintenance needs and report any maintenance service issues
* Knowledgeable on the safe use of chemicals utilized within the housekeeping department
* Follow all company procedures for guest/employee incidents
* Knowledgeable of hotel emergency procedures
* Produce required volume of work by planning, organizing and prioritizing work duties
* Adhere to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
* Attend all required department and hotel meetings
* Responsible for the proper use of all equipment and supplies

Education: High school diploma or GED preferred

Experience/Knowledge/Skills/Abilities:

* Housekeeping/laundry experience preferred
* Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
* Maintains predictable and reliable attendance
* Ability to lift, push and pull up to 50 pounds consistently throughout the shift
* Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer that provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Hotel Maintenance

CSM Corporation
Naples, FL
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection for the Residence Inn Naples, following CSM's high standards of quality to ensure guest satisfaction.
Responsibilities:

* Learn and demonstrate the ability to maintain property assets.
* Work with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
* Learn the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
* Assist and respond to guest's requests in a friendly and positive manner while providing the highest level of service.
* Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
* Personally set a strong example for other associates through exceptional guest service.
* Assesses and evaluates property assets through preventative maintenance.
* Work with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
* Work with the Chief Engineer to learn, understand and execute on all engineering SOP's.
* Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
* Complete all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
* Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations using personal protective equipment when needed.
* Follow all CSM procedures for guest/associate incidents.
* Knowledgeable of hotel emergency procedures.
* Produce required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.
* Adhere to CSM attendance policy, general work rules and department procedures.
* Attend all required department and hotel meetings.

Competencies/Skills Required:

* 2+ years of maintenance experience is preferred.
* Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.

Education:

* High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs.
* Must have a current and valid drivers' license with safe driving record.

Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.

EOE

Hotel Maintenance

CSM Corporation
Naples, FL
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection for the Residence Inn Naples, following CSM's high standards of quality to ensure guest satisfaction.
Responsibilities:
• Learn and demonstrate the ability to maintain property assets.
• Work with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
• Learn the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
• Assist and respond to guest's requests in a friendly and positive manner while providing the highest level of service.
• Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
• Personally set a strong example for other associates through exceptional guest service.
• Assesses and evaluates property assets through preventative maintenance.
• Work with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
• Work with the Chief Engineer to learn, understand and execute on all engineering SOP's.
• Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Complete all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
• Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations using personal protective equipment when needed.
• Follow all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produce required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.
• Adhere to CSM attendance policy, general work rules and department procedures.
• Attend all required department and hotel meetings.

Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers' license with safe driving record.

Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift. EOE

Front Desk Supervisor

CSM Corporation
Clive, IA
This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

* Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
* Works side by side with staff to train and model appropriate guest service standards.
* Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
* Anticipates and responds to guests in a friendly and positive manner.
* Process check-ins and check-outs, verify billing, create reservations, and process special requests.
* Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
* Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
* Responsible for interviewing, hiring, coaching, and development of front office associates.
* Evaluates staff performance and coaches to ensure standards are met.
* Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
* Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
* Ensures all required training for department employees is completed and training records are maintained.
* Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
* Utilizes available resources and adheres to CSM training policies.
* Promotes collaboration and positive, professional work environment.
* Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
* Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
* Monitors room availability, follows restrictions, and all booking policies and procedures.
* Drives sales and maximizes revenue by up-selling rooms and amenities.
* Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
* Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
* Must have high attention to detail, good communication skills and leadership ability.
* Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
* Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
* Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
* Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or equivalent required some college or college degree preferred.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Assistant General Manager

CSM Corporation
Natick, MA
This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall revenue, financial results, guest satisfaction and positive employee relations.

* Assists and responds to guests in a friendly and positive fashion, while providing the highest level of service to the guest.
* Addresses guest needs and concerns in a proactive and effective manner.
* Sets a strong example for other associates through exemplary guest service.
* Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
* Communicates the needs of clients as identified on Group Resumes and BEO's to appropriate hotel staff.
* Comfortable in taking sales calls or performing walk in tours when necessary.
* Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
* Works with the General Manager to identify potential obstacles to exemplary service.
* Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
* Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
* Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
* Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
* Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
* Adjusts expenditures according to fluctuating business needs in a timely manner.
* Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
* Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM's Internal Accounting Audit.
* Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
* Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
* Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
* Implements new CSM and brand training initiatives in a timely manner.
* Utilizes training resources effectively and ensures all training requirements are met.
* Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
* Prepares and conducts annual employee reviews in a timely manner.
* Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
* Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
* Effectively addresses areas for improvement determined by CSM's annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
* Promotes fair treatment and open door policies with all associates.
* Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
* Demonstrates clear and effective written and verbal skills.
* Promotes a productive, professional and collaborative work environment.
* Provides clear direction to the hotel team.
* Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
* Leads and participates in monthly Safety Committee Meetings.
* Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations.
* Ensures a clean and safe work environment.
* Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
* Completes CSM incident reports and follows up within appropriate time frame.
* Assists in promoting corporate safety programs and initiatives.
* Ensures OSHA/SDS Management and Compliance.

Competencies/Skills Required: 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. Must possess strong leadership skills.

Education: High school diploma or GED required. College degree or equivalent experience required.

Assistant General Manager

CSM Corporation
Natick, MA
This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall revenue, financial results, guest satisfaction and positive employee relations.

• Assists and responds to guests in a friendly and positive fashion, while providing the highest level of service to the guest.
• Addresses guest needs and concerns in a proactive and effective manner.
• Sets a strong example for other associates through exemplary guest service.
• Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
• Communicates the needs of clients as identified on Group Resumes and BEO's to appropriate hotel staff.
• Comfortable in taking sales calls or performing walk in tours when necessary.
• Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
• Works with the General Manager to identify potential obstacles to exemplary service.
• Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
• Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
• Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
• Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Adjusts expenditures according to fluctuating business needs in a timely manner.
• Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
• Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM's Internal Accounting Audit.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
• Implements new CSM and brand training initiatives in a timely manner.
• Utilizes training resources effectively and ensures all training requirements are met.
• Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
• Prepares and conducts annual employee reviews in a timely manner.
• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• Effectively addresses areas for improvement determined by CSM's annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
• Promotes fair treatment and open door policies with all associates.
• Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
• Demonstrates clear and effective written and verbal skills.
• Promotes a productive, professional and collaborative work environment.
• Provides clear direction to the hotel team.
• Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
• Leads and participates in monthly Safety Committee Meetings.
• Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations.
• Ensures a clean and safe work environment.
• Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
• Completes CSM incident reports and follows up within appropriate time frame.
• Assists in promoting corporate safety programs and initiatives.
• Ensures OSHA/SDS Management and Compliance.

Competencies/Skills Required: 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. Must possess strong leadership skills.

Education: High school diploma or GED required. College degree or equivalent experience required.

Parts Sales Representative - Inside - Michigan Kenworth

CSM Companies
Grand Rapids, MI
Michigan Kenworth is looking for a talented individual to take on the full-time Parts Sales Representative- Inside position. This position would be ideal for those who have prior sales experience, ability to work in a dealership environment, and are results-driven. This is a great opportunity to join a growing and successful dealer group!
Responsibilities:

* Selling heavy duty and light duty truck parts over the phone
* Maintain a high level of customer satisfaction among all assigned accounts
* Maintain thorough knowledge of all products and services sold by the company
* Conquest and grow new accounts

Primary Duties:

* Maintains liaison with important customers
* Promotes the sales of parts and accessories and is an adviser to wholesale or retail customers
* Successfully complete product and sales training courses as assigned
* Develop and maintain full working knowledge of all company systems, procedures, and policies
* Maintains parts-related correspondence
* Keeps up to date on new products

Qualifications

* Prior parts sales experience required
* High school diploma; associate's degree (AA) preferred
* Computer, mathematical and customer service skills
* Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
* Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements
* Ability to demonstrate or display extensive product knowledge to customer and staff to assist with purchase decisions
* Must be highly organized, detail oriented and results driven

Front Desk Host

CSM Corporation
Lansing, MI
The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service. We are offering a $500 sign-on bonus for this role.

* Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place.
* Displays dignity and respect of others at all times.
* Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
* Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
* Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
* Answer hotel telephones courteously and efficiently following Hyatt Place standards.
* Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
* Be familiar and knowledgeable with the operation of the POS system.
* Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
* Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
* Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations.

Competencies/Skills Required: Customer service experience is required, preferably in a hotel or related field. Must have ability to work weekends. Requires strong command of the English language to include speaking, reading and writing. Ability to learn quickly and work in fast paced position with constant guest interaction.

Must be able to multi-task. Must possess basic computer skills, i.e. Word, Excel, etc.

Education: High school diploma or equivalent required

Physical Requirements: Ability to lift, pull, and push moderate weight (minimum of 20 pounds)

Diesel Truck Technician/Mechanic - Michigan Kenworth

CSM Companies
Gaylord, MI
Michigan Kenworth is currently accepting applications for Entry level to Experienced Diesel Truck Mechanics for both 1st and 2nd shift. Responsibilities include the repair, troubleshooting and maintenance of Class 8 trucks. Candidates must be mechanically inclined and experienced technicians must have 3-5 years experience. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group.
* Please note this will be an ongoing listing. We are always looking for talent!

Responsibilities:

* Performs corrective and preventative maintenance on medium and heavy duty vehicles.
* Troubleshoots various systems, to include electrical, drive train, HVAC, brake, engine, and suspension, identifies needed repairs and performs corrective action.
* Writes up on the repair order an accurate, clear, and detailed description of the cause of failure and the repair procedure(s) used.

Primary Duties:

* Uses diagnostic equipment to detect and isolate faults in medium and heavy duty vehicles and interprets test results.
* Reads written fault description on Repair Order and determines the most efficient repair procedure.
* Communicates with and provides Shop Foreman with accurate and detailed repair information for inclusion on the Repair Order.
* Obtains supervisor permission to complete diagnosed repairs and/or add additional repairs to a repair.
* Communicates with parts department personnel to obtain or order the parts necessary to repair vehicles.
* Performs road test on customer vehicles to assist in problem isolation or to verify repair procedure.
* Tracks and charges clocked hours to the proper corresponding Repair Order operation.
* Writes up clear, accurate, and detailed repair description of each operation on the corresponding Repair Order, to include a description of the cause of failure and the correction and/or repair procedure used.
* Interacts with customers in a professional and positive manner.
* Assists other technicians with repair procedures as needed.

Qualifications

* High School Diploma required; Formal technical degree, certificate or equivalent work experience is preferred
* Experienced technicians must have at least 3-5 years of diesel mechanic experience
* Personal tool inventory to allow for the completion of job duties and assignments.
* Effective written and oral communication skills.
* Ability to obtain a Valid Commercial Drivers License (CDL).
* Ability to read and interpret shop repair order forms, repair manuals, electrical schematics and various other technical bulletins.
* Ability to use computer keyboard and Windows basics.
* Ability to work in an environment with frequent exposure to outside weather elements.
* Ability to work 8 - 10 hour days, including overtime hours as needed.
* Ability to bend, stoop, crawl, walk and sit on a regular basis with frequent lifting of up to 50 pounds and occasional lifting of up to 100 pounds

Wings Event Center Supervisor

CSM Services
Kalamazoo, MI
About the Wings Event Center Supervisor:

We are seeking a dedicated supervisor to join our team. At CSM Services, our main objective is to encourage and support our employees by providing opportunities for advancement, while providing our clients with quality service. The Operations Supervisor (OS) is a hands-on position that will execute work tasks and oversee cleaning team operations at Wings Event Center. The OS will direct the work of 2 Teams (8-20 employees) and ensure assigned tasks are completed safely, efficiently, and to the quality standards set by the Company. It is essential for the OS to ensure their team members have the information, inventory and tools necessary for to be successful, every day.

Full-time, schedule varies. $21-$24 hourly pay.

$250 Sign On Bonus at Start, $750 Bonus after 90 Days!

About Wings Event Center:

Wings Event Center is a multi-purpose arena that hosts concerts, family shows, trade shows, and sporting events. Wings Event Center is also home to the minor league hockey team, the Kalamazoo Wings. Masks must be worn during events.

Responsibilities / Requirements :

We are looking for an experienced supervisor who is eager to develop a working knowledge of company's standards. The supervisor will be responsible for overseeing day-to-day operations and delegating work to team members. The ideal candidate would also have a strong customer service background in order to maintain a positive relationship with the Wings Event Center leadership.

Benefits of Joining Our Team:

* Health/Medical Benefits
* PTO, Holiday Pay
* Opportunities for Advancement / Promotion
* Annual Pay Increases, $600 Referral Bonuses
* Paid training
* Fuel card and phone stipend
* Consistent Schedule

NO PHONE CALLS PLEASE.

CSM Services is an Equal Opportunity Employer. We participate in E Verify.

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CSM Services
Grand Rapids, MI

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CSM Services
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CSM Services
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CSM Services
Suttons Bay, MI

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CSM Services
Battle Creek, MI

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CSM Services
Muskegon, MI

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