Customer Support Technician jobs at CTS Corporation - 196 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Application Notice We encourage you to apply thoughtfully by selecting one position that best matches your qualifications and interests. You may submit up to two active applications at a time. Please consider your location choice carefully-we recommend applying where you envision building your future. The Firm Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen! At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations. You'll embark on a journey that transcends the ordinary, working with extraordinary clients spanning every industry, regardless of their size, because at Andersen, we are free from independence-related constraints that may hinder other firms. But that's not all; we're more than just a company; we're a community that thrives on diversity, inclusivity, and collaboration. Our focus is on your development helping you flourish as leaders, colleagues and trusted advisors. We equip you with world-class education, immersive experiences, and invaluable mentorship to support your rise to the top. We believe in your potential and invest in it to build a legacy that extends beyond your wildest dreams. Bring your ambition, your entrepreneurial spirit, and your burning desire to be the best. Your future mirrors the limitless possibilities of our future. Join us at Andersen, and together, let's write the story of your success! The Role Client Team Support Associates are a critical member of the client engagement team. They work on a variety of assignments to provide comprehensive administrative support for the full lifecycle of client engagements and must be able to prioritize various projects in a fast-paced environment as well as provide support to Managing Directors (MDs) and client engagement team members. Responsibilities include: Provide general administrative support. Perform special projects and other administrative duties as assigned Assist with meeting coordination, planning, and preparation (i.e., presentations for team members) Process expense reports, ensuring accuracy, compliance with company policies, and timely reimbursement Receive and process incoming processing requests Manage MD calendars, schedule meetings across multiple time zones, and coordinate travel arrangements Support client events, meetings, and presentations, including logistics and material preparation Coordinate and collaborate with internal departments (Finance, Risk/Compliance, Asset Management) Prepare, proofread and edit Job Arrangement Letters (JALs) in accordance with firm standards Process and track engagement letters via e-signature platforms such as Docusign and tracker Administer and maintain Client Acceptance Portal (CAP) entries for new and continuing client engagements, ensuring submissions are complete, accurate, and adhere to Andersen's compliance standards Generate and distribute reports, as needed, for the client engagement teams Create and track business development reports and activities for MDs Provide front desk and reception coverage as needed, including greeting visitors, answering and directing calls, managing incoming mail, and supporting general administrative tasks Assist with cleanup and organization following busy season lunches, events, and other office gatherings to ensure a tidy and professional workspace. Compensation and Benefits Our firm offers a competitive base salary and comprehensive benefits package designed to support the well-being, growth, and long-term success of our people. We are committed to recognizing individual contributions and providing resources that enable our employees to thrive both personally and professionally. Salary Range: For individuals hired to work in Chicago, Ill, the expected base salary range for this role is $65,000 to $82,000. Actual compensation will be determined based on the candidate's qualifications, experience, and skill set. Benefits: Employees (and their families) are eligible for medical, dental, vision, and basic life insurance coverage. Employees may enroll in the firm's 401(k) plan upon hire. We offer 160 hours of paid time off annually, along with twelve paid holidays each calendar year. For a full listing of benefit offerings, please visit ********************************* The Requirements Bachelor's degree preferred 3+ years of experience providing high-level administrative support in a professional services environment Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Strong written and verbal communication skills Excellent organizational, multitasking, and time management skills Ability to handle sensitive financial and client data with discretion and confidentiality Professional demeanor and ability to interact with and gain the respect of all team members Ability to thrive in a deadline-driven environment and handle multiple projects/tasks with attention to detail Demonstrate a team-oriented mindset by actively collaborating with the CTS team to support shared goals and maintain a positive, cooperative work environment Must be flexible, dependable, and willing to go the extra mile Available to work evenings and extended hours as needed, as well as make post office runs, particularly during busy seasons Applicants must be currently authorized to work in the United States on a full-time basis upon hire. Andersen will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status). Andersen Tax is an equal opportunity employer committed to fostering an inclusive workplace. We evaluate all applicants and employees without regard to race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. All qualified applicants, including those with criminal histories, will be considered in a manner consistent with applicable law. We provide reasonable accommodations to qualified individuals with disabilities as required by law. ANDERSEN TAX LLC NOTICE FOR JOB APPLICANTS

Duties & Functions: • Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools. • Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity. • Support end-user training where required. • Support all company IT policies and data protection standards. • Escalate support issues to appropriate personnel as needed. • Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation. • Collaborate with other departments for problem resolutions as necessary. • Create system/user documentation. • Maintain Computer/IT equipment asset listing. • Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols. • Be on call on a rotational basis. Skills & Abilities: Knowledge of: • Microsoft windows Operating Systems • Microsoft Office Suite • Printer installation and support • Mobile devices including tablets and phones • Basic Networking • Familiarity with ITSM tools Skill in: • Customer service • Clear and concise verbal, written and telephone communication • Time management and prioritization with incoming tasks/requests Ability to: • Be on call per the on-call rotation • Analyze complex problems and make sound recommendations • Perform administrative tasks, including creating documentation and tracking incident tickets • Operate independently as well as in a group setting Physical Demands Climbing: Less than 20% Crawling/Stooping: Less than 20% Hearing: Over 70% Heavy Lifting: Less than 20% Choose an item. Manual Dexterity: 41% - 70% Pushing/Pulling: Less than 20% Speaking: Over 70% Standing: 20% - 40% Visual: Over 70% Walking: 20% - 40% Compensation and Benefits: Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications. The Maschhoffs offers full-time regular employees a comprehensive benefits package including: Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan. Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%. Group rate vision benefits. Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies. Short Term and Long Term Disability coverage, at no cost to the employee. A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested. A generous paid time off program, including a life event day and volunteer day each year for full time employees. Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description Your Mission BEUMER Group is committed to providing our employees with an exceptional digital work environment that empowers innovation and productivity. As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our IT infrastructure while driving IT projects that enhance our technology landscape within North America. You will be responsible for network configuration, maintenance, and project management, helping us maintain our commitment to excellence in employee experience. Responsibilities Network Configuration and Maintenance: Ensure network security, performance, and scalability. Monitor network traffic, troubleshoot connectivity issues, and implement solutions. Collaborate with global stakeholders to enforce network security policies and practices. IT Project Management: Lead IT projects that enhance the workplace experience from initiation to completion, ensuring value-generating benefits for the organization. Define project scope, objectives, and schedules. Support and Administration: Provide technical support to end-users, resolving hardware and software issues promptly while communicating transparently and creating an excellent experience. Advocate for the importance of information systems security and support the implementation of critical processes and security practices. Onsite Support & Customer Partnership Provide hands-on IT support at long-term project sites (e.g., airports), ensuring stable operations for project and customer teams. Evaluate local needs, identify improvement opportunities, and translate them into clear recommendations and project plans. Act as a trusted partner to customers, supporting continuous improvement and AI-driven initiatives that require IT expertise. Annual compensation range: $85,000.00 - $95,000.00 annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Requirements, Skills & Abilities Bachelor's degree in Information Technology, Computer Science, or a related field 2-5 years of experience in network administration and IT project management Strong service and employee-experience-oriented, energetic mindset paired with a drive for continuous improvement that creates value for employees and the company Well-developed interpersonal and communication skills, with the ability to deliver exceptional results in a fast-paced, dynamic environment Strong attention to detail, process development and project/organizational management Highly organized in working, thinking and prioritizing Ability to travel domestically and internationally, as required, up to 50% of the time Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission. Please note: This is a temp opportunity. The role: The I&O Team (Infrastructure & Operations) is looking for a Contractor to fill our Desktop Field Services Technician to join our Service Delivery and Support team located in Colorado Springs , Colorado. At Entegris, the IT Desktop Technician will focus on supporting our organizations computing environment which includes involvement in projects, moves, adds, & change activities, incident resolution, process improvements, documentation, and customer service. What you'll do: Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance. Provide technical expertise in the installation and maintenance of hardware and software systems. Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences. Identify and action trends by monitoring and analyzing incoming inquiries. Collaborate with Business, Service Desk, IT Security, IT learning, and Engineering stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication. Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics. Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team Provide and contribute to end user training in person. Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions. Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) including tracking data, the submission, and timely updates of tickets. Interface with third-party support and PC equipment vendors as necessary. Site/Region Specific Additions Works and communicates well with management and team members. Ensures that policies and standards determined by Corporate IT are enforced throughout all US sites. Executive Support Experience (add for sites with executives or where backup support will be provided) What we seek: 2 year computer related Associate degree and 3+ years of experience Prior Desktop support experience preferred Strong written, oral, and interpersonal skills with ability to communicate with internal staff, end users, and vendors Extensive knowledge of all Windows 10 and 11 operating systems Experience working in a multinational support environment, following clearly defined policies and procedure and Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity. Ability to perform PC backup, recovery, and installation. Extensive knowledge of Office 365 applications. Experience with Windows Active Directory / Azure AD. General understanding of network systems. Conduct support tasks remotely. Ability to lift and carry 25 pounds. Logic and critical thinking skills. Dependable and detail oriented. Willingness and aptitude for continuous learning. In depth knowledge of network operating systems, software, and hardware. Self-starter, proven track record of working independently and as a member of a successful team. Prioritize and organized high volume work requests practicing excellent time management skills to ensure high quality customer service. What we offer: Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Compensation: $35.00-$40.00 per hour range with actual pay dependent on candidate overall skills for the role A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future. At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission. Please note: This is a temp opportunity. The role: The I&O Team (Infrastructure & Operations) is looking for a Contractor to fill our Desktop Field Services Technician to join our Service Delivery and Support team located in Colorado Springs , Colorado. At Entegris, the IT Desktop Technician will focus on supporting our organizations computing environment which includes involvement in projects, moves, adds, & change activities, incident resolution, process improvements, documentation, and customer service. What you'll do: Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance. Provide technical expertise in the installation and maintenance of hardware and software systems. Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences. Identify and action trends by monitoring and analyzing incoming inquiries. Collaborate with Business, Service Desk, IT Security, IT learning, and Engineering stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication. Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics. Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team Provide and contribute to end user training in person. Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions. Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) including tracking data, the submission, and timely updates of tickets. Interface with third-party support and PC equipment vendors as necessary. Site/Region Specific Additions Works and communicates well with management and team members. Ensures that policies and standards determined by Corporate IT are enforced throughout all US sites. Executive Support Experience (add for sites with executives or where backup support will be provided) What we seek: 2 year computer related Associate degree and 3+ years of experience Prior Desktop support experience preferred Strong written, oral, and interpersonal skills with ability to communicate with internal staff, end users, and vendors Extensive knowledge of all Windows 10 and 11 operating systems Experience working in a multinational support environment, following clearly defined policies and procedure and Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity. Ability to perform PC backup, recovery, and installation. Extensive knowledge of Office 365 applications. Experience with Windows Active Directory / Azure AD. General understanding of network systems. Conduct support tasks remotely. Ability to lift and carry 25 pounds. Logic and critical thinking skills. Dependable and detail oriented. Willingness and aptitude for continuous learning. In depth knowledge of network operating systems, software, and hardware. Self-starter, proven track record of working independently and as a member of a successful team. Prioritize and organized high volume work requests practicing excellent time management skills to ensure high quality customer service. What we offer: Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Compensation: $35.00-$40.00 per hour range with actual pay dependent on candidate overall skills for the role A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future. At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

The SSC Technical Support position is responsible for providing onsite and remote technical support to end users, including desktop and laptop systems, software applications, mobile devices, and audiovisual equipment. This role supports daily IT operations through hands-on troubleshooting, user assistance, and collaboration with senior IT staff. ESSENTIAL FUNCTIONS: Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems. Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone Assist network administrator manage phone system and backup NON-ESSENTIAL FUNCTIONS: Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines Maintains parts inventory and logs all services/repair activity Learn and understand basic knowledge on Windows Servers and networking tools and utilities Assist with maintenance of Windows servers 2019 through current versions Perform other tasks as assigned by management KNOWLEDGE: Familiarity with modem A/V systems and platforms such as Google Meets, Cisco Webex, Microsoft Teams and conference room integrations. Knowledge of Windows Server environments and basic networking Experience with Windows 11, MacOS, Linux, iOS, android and limited networking required Experience with Windows servers 2019 through current versions helpful Minimum of 2 years' experience in Information Technology or computer related degree SKILLS: Graduate of accredited college or equivalent experience Detail oriented with ability to work independently and prioritize multiple tasks Strong communication skills and interpersonal skills Ability to work harmoniously with others PAY RANGE: $60,000-$70,000 SCHEDULE: 8:00am - 5:00pm Monday - Friday Onsite at Schaumburg location Please note that Amada does not provide visa sponsorships. TRAVEL: As requested by manager REPORTING RELATIONSHIP: IT Operations Manager SUBORDINATE STAFF: None WORKING CONDITIONS: LIFTING: Average Weight: 25 lb. Frequency: Daily

Job Description The SSC Technical Support position is responsible for providing onsite and remote technical support to end users, including desktop and laptop systems, software applications, mobile devices, and audiovisual equipment. This role supports daily IT operations through hands-on troubleshooting, user assistance, and collaboration with senior IT staff. ESSENTIAL FUNCTIONS: Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems. Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone Assist network administrator manage phone system and backup NON-ESSENTIAL FUNCTIONS: Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines Maintains parts inventory and logs all services/repair activity Learn and understand basic knowledge on Windows Servers and networking tools and utilities Assist with maintenance of Windows servers 2019 through current versions Perform other tasks as assigned by management KNOWLEDGE: Familiarity with modem A/V systems and platforms such as Google Meets, Cisco Webex, Microsoft Teams and conference room integrations. Knowledge of Windows Server environments and basic networking Experience with Windows 11, MacOS, Linux, iOS, android and limited networking required Experience with Windows servers 2019 through current versions helpful Minimum of 2 years' experience in Information Technology or computer related degree SKILLS: Graduate of accredited college or equivalent experience Detail oriented with ability to work independently and prioritize multiple tasks Strong communication skills and interpersonal skills Ability to work harmoniously with others PAY RANGE: $60,000-$70,000 SCHEDULE: 8:00am - 5:00pm Monday - Friday Onsite at Schaumburg location Please note that Amada does not provide visa sponsorships. TRAVEL: As requested by manager REPORTING RELATIONSHIP: IT Operations Manager SUBORDINATE STAFF: None WORKING CONDITIONS: LIFTING: Average Weight: 25 lb. Frequency: Daily

Milton CAT is looking for the right team member to invest in as you launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Support Technician, you will be part of a dynamic team that provides IT support to our employee's company wide. This position could be a launchpad for many successful career paths at Milton CAT and we pride ourselves on our employees' development and growth within the company. Pay Range: $32.00 to $34.00 an hour Responsibilities Included, but are not limited to: Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions. Provide support for PC hardware and software, printers, O365 Suite Configure laptops for new hires and laptop replacements. Meet customers in each department to learn about common issues, help with improvements, and training. Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System. Create and maintain technical documentation for processes, issues, and solutions. Work closely with team members to resolve complex technical issues and improve internal processes. IT Equipment Ordering and Equipment Inventory Management. Perform data entry, research issues, or other tasks to support our IT Department Management Team. Qualifications Associate's degree required; bachelor's degree preferred. Looking for minimum 2 years experience in a professional environment Excellent customer service skills with the ability to communicate effectively. Attention to detail and the ability to accurately document technical issues. Great with computers, tech savvy with a high aptitude for learning technology. Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint. Understands the fundamentals of troubleshooting skills with a desire for continual learning. Occasional travel to other branches within the territory Must be able to lift 25-30 lbs. Unassisted. This is a full time on-site position This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Reports To: Store Manager and Product Support Manager Supervises: None FLSA Code: Exempt Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement. Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement. Depending on experience, a six month to one-year training program at our Atwood, IL location may be required. Purpose: Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area. Responsibilities: Leads the organization in the sale of Precision Farming Products offered through John Deere Knows and uses company provided systems and tools to follow a defined sales process Manages the adoption of new technology and product offerings Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting Provides support for advanced customer training (including desktop software and data management products) offered through John Deere Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person Manages customer follow-up processes and customer satisfaction issues related to the AMS product line Serves as the internal and external dealership technical specialist relative to the entire AMS product line Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products Job Requirements: Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience 1+ years of experience in an agriculture-related role Excellent driving record with a valid driver's license (checked via insurance company) Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Knowledge of database software and computer application systems Ability to work flexible hours Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to speak and write effectively one-on-one and within a group Full-Time Benefit Packages: Paid Holidays & Vacation Time Health, Vision, & Dental Insurance Life Insurance 401K Plan with Company Match Routine Performance & Pay Reviews Flexible Spending Account (FSA) Safety Equipment Allowance Company Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. In Season Hours : Monday-Friday 7am-5pm , Saturday 7am-12pm (rotation) Off Season/Winter Hours: Monday-Friday 7am-5pm *Off season hours are from November-March. Start and end date to winter hours is dependent on year and subject to change.*

Grow a Better Tomorrow with Nufarm. We know that growing is about more than just crops and cultivation. It's about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it's about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields. How can you grow with Nufarm? Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Alsip, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The position supports end users in North America (NA) and acts as the key point of contact that will respond to system outages and escalations. Our support model includes receiving new requests via Teams chat, email, phone and website requests. What will you be doing? * Provide onsite and remote support for users across the NA region (USA, Canada, Mexico, Argentina & Brazil) * Respond to system outages, escalations, and service requests via Teams, email, phone, and web * Support workstation imaging, O365 applications, and phone provisioning * Maintain boardroom technology and assist with IT hardware inventory * Collaborate with vendors and third-party providers for equipment and infrastructure support * Deliver VIP support and manage physical IT infrastructure changes * Participate in service management meetings and regional IT planning What do you bring? * 5+ years of IT hardware/software support experience * Strong communication, documentation, and follow-up skills * Experience with ServiceNow * Ability to manage multiple priorities and provide timely updates * Office 365, Concur, Ariba, SuccessFactors * IT hardware (laptops, desktops, printers, mobile devices) * Operating systems and deployment tools (SCCM, Intune) * Fortinet hardware exposure * ServiceNow, Lansweeper, Bomgar Preferred: * Workstation imaging experience * Familiarity with SCCM, Intune, and mobile device management * Experience supporting geographically dispersed teams * Flexibility to coordinate across time zones PLEASE NOTE: This is a fully onsite role with no work-from-home option. Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States. Please note that visa sponsorship is not available for this role. What do we offer? Our compensation structure is designed to reflect local market conditions. The expected salary range for this role is $60,000 - $75,000 annually, depending on experience, skills and other job-related factors. If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we'd love to hear from you. We are an equal opportunity employer, and we value diversity. All employment decisions are decided based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees. #LI-POST

Grow a Better Tomorrow with Nufarm. We know that growing is about more than just crops and cultivation. It's about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it's about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields. How can you grow with Nufarm? Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Alsip, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The position supports end users in North America (NA) and acts as the key point of contact that will respond to system outages and escalations. Our support model includes receiving new requests via Teams chat, email, phone and website requests. What will you be doing? Provide onsite and remote support for users across the NA region (USA, Canada, Mexico, Argentina & Brazil) Respond to system outages, escalations, and service requests via Teams, email, phone, and web Support workstation imaging, O365 applications, and phone provisioning Maintain boardroom technology and assist with IT hardware inventory Collaborate with vendors and third-party providers for equipment and infrastructure support Deliver VIP support and manage physical IT infrastructure changes Participate in service management meetings and regional IT planning What do you bring? 5+ years of IT hardware/software support experience Strong communication, documentation, and follow-up skills Experience with ServiceNow Ability to manage multiple priorities and provide timely updates Office 365, Concur, Ariba, SuccessFactors IT hardware (laptops, desktops, printers, mobile devices) Operating systems and deployment tools (SCCM, Intune) Fortinet hardware exposure ServiceNow, Lansweeper, Bomgar Preferred: Workstation imaging experience Familiarity with SCCM, Intune, and mobile device management Experience supporting geographically dispersed teams Flexibility to coordinate across time zones PLEASE NOTE: This is a fully onsite role with no work-from-home option. Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States. Please note that visa sponsorship is not available for this role. What do we offer? Our compensation structure is designed to reflect local market conditions. The expected salary range for this role is $60,000 - $75,000 annually, depending on experience, skills and other job-related factors. If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we'd love to hear from you. We are an equal opportunity employer, and we value diversity. All employment decisions are decided based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees. #LI-POST

The Web Support Technician fields all web support calls, documents all issues, and reviews all websites for accuracy and functionality. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via telephone, e-mail, and callbacks. This position has frequent contact with end-users and Managers from all internal Departments; also may have contact with third-party software, network and hardware vendors, resellers, or distributors. Essential Duties and Responsibilities: Initial point of contact for all web and CRM related support phone calls into IT department. Log workorder's and ensure timely follow-up of projects before and after completion. Actively review all Phil Long websites for functionality and accuracy. o Ensure Inventory Specials are posted and accurate. o Monitor inventory pictures and pricing accuracy. o Ensure all links are functional and routed properly. o Ensure all advertising is compliant and current. o Test lead forms and phone numbers including 3rd Party sources o Ensure sites render and function properly on all web enabled devices (e.g. iPhone, Android, Tablets, PC, Mac) Work with 3rd party hosting and application providers to install, remove, and troubleshoot web related products. Proactively test all lead providers, including phone, for all Phil Long and partner sites (e.g. Autotrader.com, Cars.com). Ensure leads are received and processed within the CRM, and manage auto-response emails and templates. Additional Responsibilities: Provide administrative support to CTO, IT Director, and staff. Proactively research most effective and professional web methods and designs with regard to dealership and affiliate sites. Assist IT Support Desk. respond to common inquiries or complaints from customers, management and partners. Qualifications Qualifications include: 2-year degree in computer related field preferred. Needs 2 years customer support experience in IT help desk environment. Understanding of Automobile Dealership operations and procedures a plus Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email. Ability to respond to common inquiries or complaints from customers, management and partners. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Title: IT Technology Support Specialist Department: Technology D450 Reports To: Infrastructure Manager FLSA Status: Exempt (Salaried) Pay Range: $60,000-$75,000 per year DESCRIPTION: The IT Technology Support Specialist plays a critical role in ensuring the smooth operation of IT systems and providing exceptional technical support to end-users. This individual will be responsible for troubleshooting hardware and software issues, managing support tickets, and assisting with the deployment and maintenance of technology solutions across the organization. KEY RESPONSIBILITIES Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals. Respond to and resolve help desk tickets in a timely and professional manner. Install, configure, and maintain hardware and software systems. Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of accounts and devices. Support remote users with VPN, Microsoft environments, and collaboration tools. Maintain accurate documentation of support procedures, asset inventory, and user guides. Collaborate with IT team members on projects, upgrades, and system improvements. Ensure compliance with IT policies, security standards, and data protection protocols. Escalate complex issues to appropriate internal or external resources when necessary. QUALIFICATIONS: Excellent communication and customer service skills. Interest in technology, a desire to learn and question, analytical mind for further responsibilities and growth. Solid organizational skills and focus on accuracy and attention to detail. Strong problem solving and troubleshooting abilities. Self-motivated with the ability to work independently and in a team environment. Excellent written and oral communication skills. Ability and willingness to document work, processes, procedures, or work instructions. Work with a team to achieve timely resolution of all production issues meeting or exceeding Service Level Agreement. Flexible schedule to support after hours support and maintenance as needed. Ability to lift and move equipment up to 40 lbs. TRAINING AND EXPERIENCE: 2+ years of experience in a technical support or help desk role. IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). Experience with ticketing systems (e.g., ServiceNow, FreshDesk, Zendesk). Knowledge of cybersecurity best practices and data privacy practices. Proficiency with Windows, Microsoft 365, Azure, Intune, and common business applications. Familiarity with networking concepts, Active Directory, and using remote support tools and users effectively.

Job Title: IT Technology Support Specialist Department: Technology D450 Reports To: Infrastructure Manager FLSA Status: Exempt (Salaried) Pay Range: $60,000-$75,000 per year DESCRIPTION: The IT Technology Support Specialist plays a critical role in ensuring the smooth operation of IT systems and providing exceptional technical support to end-users. This individual will be responsible for troubleshooting hardware and software issues, managing support tickets, and assisting with the deployment and maintenance of technology solutions across the organization. KEY RESPONSIBILITIES Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals. Respond to and resolve help desk tickets in a timely and professional manner. Install, configure, and maintain hardware and software systems. Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of accounts and devices. Support remote users with VPN, Microsoft environments, and collaboration tools. Maintain accurate documentation of support procedures, asset inventory, and user guides. Collaborate with IT team members on projects, upgrades, and system improvements. Ensure compliance with IT policies, security standards, and data protection protocols. Escalate complex issues to appropriate internal or external resources when necessary. QUALIFICATIONS: Excellent communication and customer service skills. Interest in technology, a desire to learn and question, analytical mind for further responsibilities and growth. Solid organizational skills and focus on accuracy and attention to detail. Strong problem solving and troubleshooting abilities. Self-motivated with the ability to work independently and in a team environment. Excellent written and oral communication skills. Ability and willingness to document work, processes, procedures, or work instructions. Work with a team to achieve timely resolution of all production issues meeting or exceeding Service Level Agreement. Flexible schedule to support after hours support and maintenance as needed. Ability to lift and move equipment up to 40 lbs. TRAINING AND EXPERIENCE: 2+ years of experience in a technical support or help desk role. IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). Experience with ticketing systems (e.g., ServiceNow, FreshDesk, Zendesk). Knowledge of cybersecurity best practices and data privacy practices. Proficiency with Windows, Microsoft 365, Azure, Intune, and common business applications. Familiarity with networking concepts, Active Directory, and using remote support tools and users effectively.

The Audio Video (AV) & IT Technician is a full-time, hands-on role responsible for executing high-quality audiovisual support for events at McGregor Square and providing daily AV/IT support for property operations. This position ensures the successful setup, operation, and breakdown of AV systems during meetings, conferences, and special events, while also delivering responsive Tier 1 IT support for hardware, software, and infrastructure needs. The Technician collaborates closely with internal stakeholders, event clients, and the Coors Field AV/IT team to maintain a seamless and reliable technology experience. As a member of the tasks beyond AV and IT functions. ESSENTIAL DUTIES & RESPONSIBILITIES Audio Visual (AV) Support: Set up, operate, and troubleshoot AV equipment including microphones, speakers, mixers, TVs, projectors, lighting, AV wall plates, and display systems. Manage AV for a variety of events, including meetings, parties, and presentations, ensuring smooth transitions and on-the-fly adjustments. Collaborate with clients and internal teams to understand event requirements and deliver optimal AV solutions. Connect laptops and mobile devices to AV systems for media playback and presentations. Maintain an organized inventory of AV equipment, accessories, and cables. Support AV infrastructure in conference rooms, including podiums, touch panels, and wall interfaces. Follow technical documentation including event run-of-show documents, diagrams, and SOPs. Update content on digital signage throughout McGregor Square. Provide on-site client interaction and technical support during events. Daily quality control checks to verify all AV related equipment is working properly. This includes TV inspection-replacing any TV not operational, Daktronics LED inspection, provide detailed logs on any issues during inspection walk. Attend weekly meetings for all upcoming related AV needs. Coordinate with Coors Field AV Engineering Team for escalated needs, scheduling, and recommend equipment improvements. IT Technician Support: Deliver Tier 1 technical support for desktops, laptops, printers, mobile devices, VoIP phones, access control, network issues, and surveillance systems. Support and configure hardware and software for internal users. Provide front-line support for Toast POS systems, BrightSign/ScreenCloud displays, and security camera platforms. Coordinate with the Coors Field IT team for escalated issues, shared systems, and project initiatives. Maintain accurate records of support requests, service resolutions, and IT inventory. Assist in evaluating technology upgrades and process improvements. PHYSICAL JOB REQUIREMENTS Must be able to lift and transport equipment up to 50 lbs. (e.g., speakers, projectors, cables, lighting equipment). Must be able to stand, walk, kneel, crouch, and climb ladders/stairs frequently during event setup and equipment installation. Ability to use fine motor skills for tasks like connecting cables, operating devices, and adjusting settings. Vision required to read screens, troubleshoot displays, and identify small labels or ports. Hearing required to monitor audio quality and communicate clearly with staff, vendors, and clients. Must be able to follow technical instructions, multitask, and stay focused in high-pressure environments. Be able to drive to pick up necessary parts for job project. WORKING CONDITIONS / SCHEDULE Full-time position averaging 40 hours per week. Schedule flexibility is required to accommodate events, evenings, weekends, and holidays. On non-event days, the hours are 8:00 am-4:30 pm Monday-Friday. Events can occur on nights and weekends and will require flexing the daily schedule to cover the events. Some overtime may be required depending on event load or IT projects. Work is primarily performed on-site at McGregor Square, with occasional support at Coors Field. JOB QUALIFICATIONS High school diploma or GED required; relevant technical certifications (e.g., CompTIA A+, AVIXA CTS) preferred. At least 1-2 years of experience in AV support and IT help desk or technician work. Comfortable working in a live production or event-based setting with changing demands. Strong knowledge of AV signal flow, mixing, display systems, and control interfaces. Proficient with common office applications and operating systems (Windows/mac OS). Strong communication, interpersonal, and customer service skills. Detail-oriented with strong problem-solving ability and a calm demeanor under pressure. Have a valid Driver's License COMPENSATION & BENEFITS Hourly Rate: $27.00-$29.00 per hour depending on experience and qualifications. Final compensation will be determined based on the candidate's relevant skills, experience, and internal equity considerations. This is a full-time, non-exempt position eligible for company benefits, including: Medical, dental, and vision insurance 401(k) plan Paid time off Employee discounts and perks Professional development opportunities APPLICATION PROCESS Applications must be received by 02/06/2026. Estimated timeline for completion of hiring process: 03/01/2026 For current Colorado Rockies employees: Apply via UKG (MENU > MYSELF > VIEW OPPORTUNITIES > select position > CONSENT > APPLY NOW). If unable to access UKG, please list your most recent Manager as an Employee Reference. EQUAL OPPORTUNITY EMPLOYER Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

Full-time Description Local candidates only. No relocation. We are seeking a motivated, hands-on IT professional to support and own the core technology environment of a 115-person manufacturing organization. This role is primarily focused on desktop and user support, system reliability, cybersecurity, and day-to-day operational IT execution. The IT Systems and Desktop Support Lead will be responsible for end-user computing, hardware, Microsoft 365, email, telephony, audio-visual systems, printers, security cameras, inventory control systems, and several cloud-based operational platforms including CMMS and ERP-related tools. The role also includes limited coordination with manufacturing control systems, including SCADA and Ignition environments, in collaboration with engineering and external specialists. This position works closely with an external IT consulting partner while remaining the internal owner of systems, standards, documentation, and user experience. End-User Support and Desktop Operations Provide hands-on, on-site support for desktops, laptops, printers, mobile devices, time clocks, and peripherals across office and manufacturing environments. Troubleshoot hardware, software, access, and connectivity issues with an emphasis on responsiveness and uptime. Manage onboarding and offboarding processes, including equipment provisioning, account creation, and access controls. Systems and Platform Support Administer Microsoft 365, including email, user accounts, licensing, security settings, and collaboration tools. Support cloud-based platforms such as iMaint CMMS, inventory control systems, phone systems, and camera security systems. Coordinate with vendors and internal stakeholders to ensure systems are stable, documented, and properly supported. Audio-Visual and Collaboration Systems Support and maintain conference room and meeting space audio-visual systems, including displays, cameras, microphones, speakers, and conferencing hardware. Ensure reliable operation of Microsoft Teams and other collaboration platforms in meeting rooms. Troubleshoot and resolve AV issues affecting meetings, training sessions, and executive communications. Coordinate with vendors for AV installation, upgrades, standardization, and equipment replacement. Cybersecurity and System Reliability Own day-to-day cybersecurity hygiene, including endpoint protection, multi-factor authentication, patching, backups, and access control. Monitor system health and proactively identify risks to uptime, data integrity, and security. Support incident response activities in coordination with external IT partners. Manufacturing and OT Coordination Coordinate IT connectivity and user access related to manufacturing systems, including SCADA and Ignition interfaces. Work with engineering and external integrators to ensure secure, reliable separation between IT and manufacturing environments. Support documentation and access standards for IT-to-OT interfaces. Vendor and Partner Coordination Serve as the primary internal point of contact for the external IT consulting partner. Track issues, validate completed work, and ensure alignment with internal standards. Coordinate third-party vendors for hardware, telecom, security, and AV services. Documentation and Continuous Improvement Maintain documentation of systems, configurations, procedures, and asset inventories. Identify opportunities to standardize equipment, improve reliability, and reduce recurring support issues. Assist with audits, internal reviews, and compliance-related requests as needed. Requirements 5+ years of hands-on IT support or systems administration experience. Strong desktop support background in Windows environments. Experience administering Microsoft 365 and supporting cloud-based business platforms. Practical understanding of cybersecurity fundamentals. Ability to work effectively in an on-site manufacturing environment. Preferred Qualifications Experience supporting CMMS, ERP, inventory, or manufacturing-related systems. Familiarity with conference room AV systems and collaboration platforms. Exposure to SCADA or Ignition environments at an access or coordination level. Experience working alongside managed service providers or external IT consultants. Benefits We offer a competitive & market salary and a comprehensive benefits package including health insurance, dental, vision, life insurance, STD, LTD, 401(k), profit sharing. Riverdale Mills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic. About Us Riverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. A privately held company based in Northbridge, MA. Riverdale Mills specializes in the design and manufacturing of commercial, industrial and consumer wire products, tools and accessories for the marine, aquaculture, security, and construction and farming industries. The company's exemplary quality and manufacturing expertise is known worldwide Salary Description $75,000 to $100,000 depending on experience

Job DescriptionDescription: Local candidates only. No relocation. We are seeking a motivated, hands-on IT professional to support and own the core technology environment of a 115-person manufacturing organization. This role is primarily focused on desktop and user support, system reliability, cybersecurity, and day-to-day operational IT execution. The IT Systems and Desktop Support Lead will be responsible for end-user computing, hardware, Microsoft 365, email, telephony, audio-visual systems, printers, security cameras, inventory control systems, and several cloud-based operational platforms including CMMS and ERP-related tools. The role also includes limited coordination with manufacturing control systems, including SCADA and Ignition environments, in collaboration with engineering and external specialists. This position works closely with an external IT consulting partner while remaining the internal owner of systems, standards, documentation, and user experience. End-User Support and Desktop Operations Provide hands-on, on-site support for desktops, laptops, printers, mobile devices, time clocks, and peripherals across office and manufacturing environments. Troubleshoot hardware, software, access, and connectivity issues with an emphasis on responsiveness and uptime. Manage onboarding and offboarding processes, including equipment provisioning, account creation, and access controls. Systems and Platform Support Administer Microsoft 365, including email, user accounts, licensing, security settings, and collaboration tools. Support cloud-based platforms such as iMaint CMMS, inventory control systems, phone systems, and camera security systems. Coordinate with vendors and internal stakeholders to ensure systems are stable, documented, and properly supported. Audio-Visual and Collaboration Systems Support and maintain conference room and meeting space audio-visual systems, including displays, cameras, microphones, speakers, and conferencing hardware. Ensure reliable operation of Microsoft Teams and other collaboration platforms in meeting rooms. Troubleshoot and resolve AV issues affecting meetings, training sessions, and executive communications. Coordinate with vendors for AV installation, upgrades, standardization, and equipment replacement. Cybersecurity and System Reliability Own day-to-day cybersecurity hygiene, including endpoint protection, multi-factor authentication, patching, backups, and access control. Monitor system health and proactively identify risks to uptime, data integrity, and security. Support incident response activities in coordination with external IT partners. Manufacturing and OT Coordination Coordinate IT connectivity and user access related to manufacturing systems, including SCADA and Ignition interfaces. Work with engineering and external integrators to ensure secure, reliable separation between IT and manufacturing environments. Support documentation and access standards for IT-to-OT interfaces. Vendor and Partner Coordination Serve as the primary internal point of contact for the external IT consulting partner. Track issues, validate completed work, and ensure alignment with internal standards. Coordinate third-party vendors for hardware, telecom, security, and AV services. Documentation and Continuous Improvement Maintain documentation of systems, configurations, procedures, and asset inventories. Identify opportunities to standardize equipment, improve reliability, and reduce recurring support issues. Assist with audits, internal reviews, and compliance-related requests as needed. Requirements: 5+ years of hands-on IT support or systems administration experience. Strong desktop support background in Windows environments. Experience administering Microsoft 365 and supporting cloud-based business platforms. Practical understanding of cybersecurity fundamentals. Ability to work effectively in an on-site manufacturing environment. Preferred Qualifications Experience supporting CMMS, ERP, inventory, or manufacturing-related systems. Familiarity with conference room AV systems and collaboration platforms. Exposure to SCADA or Ignition environments at an access or coordination level. Experience working alongside managed service providers or external IT consultants. Benefits We offer a competitive & market salary and a comprehensive benefits package including health insurance, dental, vision, life insurance, STD, LTD, 401(k), profit sharing. Riverdale Mills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic. About Us Riverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. A privately held company based in Northbridge, MA. Riverdale Mills specializes in the design and manufacturing of commercial, industrial and consumer wire products, tools and accessories for the marine, aquaculture, security, and construction and farming industries. The company's exemplary quality and manufacturing expertise is known worldwide