Residential Counselor jobs at Cumberland Heights

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in TN and hold one of the following): LMSW LPC LPC/MHSP LCSW LAPSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Tennessee residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Education (one of the following required): Bachelor's Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Tennessee residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in TN and hold one of the following): LMSW LPC LPC/MHSP LCSW LAPSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Tennessee residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define. Title: Residential Advisor (RA) Supervisor: Lead Residential Advisor (Lead RA) Shifts available: Monday-Friday 4pm-9pm, Weekends 8am - 4:30, 4pm- 9:30pm Summary of Job Description: Provide direct oversight of Member residential living arrangements to ensure safety, cleanliness, and overall environment of recovery. Support and document Member self-administration of medications. Specific Responsibilities: Roving and inspection of residences and Member ADL support as needed. Support with facilities and medication management activities, including (but not limited to) the following: Fire Drills Disaster Drills Residential Checklist Medication Room Checklist Van Checklist Refrigerator Temperature Log Implement and document Member interventions and progress relative to Member Treatment Plan as it pertains to medication and ADL compliance. Complete Incident Reports in accordance with Project Transition/ PCS Mental Health's Policy and Process. Complete progress notes for any interactions with Members and document in the Electronic Health Record (EHR) (DAP format) by the end of your covered shift. Facilitate/ Co-facilitate all groups as assigned and complete documentation within 24 hours of facilitating. Support with transporting Members per the directive of the Program. Support with observation of Member alcohol and drug screenings as assigned and document observations by the end of the covered shift (if applicable). Support Members with activities of daily living including (but not limited to) the following: Daily oversight and coaching of daily living activities. Observing Member self-administration of medication. Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports. Support with meal planning, menu development, food shopping and meal preparation. Encourage and support health and home safety practices. Support with navigation of public transportation services. Complete continuing educational requirements as aligned with regulatory compliance. Attend individual supervision sessions and program meetings as scheduled by direct supervisor. Other duties as assigned by the Program Director. Additional Performance Expectations: Support and implement interventions and directives as directed by the Team. Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health's Mission and Core Values. Approach Member engagement from a non-judgmental stance understanding that a Member's behavior is driven by experience, which may include trauma. Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles. Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively. Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support. Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization. For all Full-Time Employees our benefit package includes: Paid Time Off Health Insurance available within 60 days of hire Company Paid Life Insurance STD/LTD Dental Insurance Vision Insurance Health Spending Accounts Able to participate in company 401K after 6 months of hire Company 401K match up to 3% All Employees have access to our Employee Assistance Program Qualifications: High School Diploma or equivalent Ability to maintain confidentiality. Valid Driver's license We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define. Title: Residential Advisor (RA) Supervisor: Lead Residential Advisor (Lead RA) Summary of Job Description: Provide direct oversight of Member residential living arrangements to ensure safety, cleanliness, and overall environment of recovery. Support and document Member self-administration of medications. Specific Responsibilities: Roving and inspection of residences and Member ADL support as needed. Support with facilities and medication management activities, including (but not limited to) the following: Fire Drills Disaster Drills Residential Checklist Medication Room Checklist Van Checklist Refrigerator Temperature Log Implement and document Member interventions and progress relative to Member Treatment Plan as it pertains to medication and ADL compliance. Complete Incident Reports in accordance with Project Transition/ PCS Mental Health's Policy and Process. Complete progress notes for any interactions with Members and document in the Electronic Health Record (EHR) (DAP format) by the end of your covered shift. Facilitate/ Co-facilitate all groups as assigned and complete documentation within 24 hours of facilitating. Support with transporting Members per the directive of the Program. Support with observation of Member alcohol and drug screenings as assigned and document observations by the end of the covered shift (if applicable). Support Members with activities of daily living including (but not limited to) the following: Daily oversight and coaching of daily living activities. Observing Member self-administration of medication. Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports. Support with meal planning, menu development, food shopping and meal preparation. Encourage and support health and home safety practices. Support with navigation of public transportation services. Complete continuing educational requirements as aligned with regulatory compliance. Attend individual supervision sessions and program meetings as scheduled by direct supervisor. Other duties as assigned by the Program Director. Additional Performance Expectations: Support and implement interventions and directives as directed by the Team. Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health's Mission and Core Values. Approach Member engagement from a non-judgmental stance understanding that a Member's behavior is driven by experience, which may include trauma. Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles. Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively. Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support. Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization. All Employees have access to our Employee Assistance Program Qualifications: High School Diploma or equivalent Ability to maintain confidentiality. Valid Driver's license We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define. Title: Residential Advisor (RA) Supervisor: Lead Residential Advisor (Lead RA) Summary of Job Description: Provide direct oversight of Member residential living arrangements to ensure safety, cleanliness, and overall environment of recovery. Support and document Member self-administration of medications. Specific Responsibilities: Roving and inspection of residences and Member ADL support as needed. Support with facilities and medication management activities, including (but not limited to) the following: Fire Drills Disaster Drills Residential Checklist Medication Room Checklist Van Checklist Refrigerator Temperature Log Implement and document Member interventions and progress relative to Member Treatment Plan as it pertains to medication and ADL compliance. Complete Incident Reports in accordance with Project Transition/ PCS Mental Health's Policy and Process. Complete progress notes for any interactions with Members and document in the Electronic Health Record (EHR) (DAP format) by the end of your covered shift. Facilitate/ Co-facilitate all groups as assigned and complete documentation within 24 hours of facilitating. Support with transporting Members per the directive of the Program. Support with observation of Member alcohol and drug screenings as assigned and document observations by the end of the covered shift (if applicable). Support Members with activities of daily living including (but not limited to) the following: Daily oversight and coaching of daily living activities. Observing Member self-administration of medication. Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports. Support with meal planning, menu development, food shopping and meal preparation. Encourage and support health and home safety practices. Support with navigation of public transportation services. Complete continuing educational requirements as aligned with regulatory compliance. Attend individual supervision sessions and program meetings as scheduled by direct supervisor. Other duties as assigned by the Program Director. Additional Performance Expectations: Support and implement interventions and directives as directed by the Team. Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health's Mission and Core Values. Approach Member engagement from a non-judgmental stance understanding that a Member's behavior is driven by experience, which may include trauma. Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles. Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively. Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support. Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization. All Employees have access to our Employee Assistance Program Qualifications: High School Diploma or equivalent Ability to maintain confidentiality. Valid Driver's license We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define. Title: IDD Residential Advisor (RA) Summary of Job Description: Provide direct support of Member residential living arrangements to ensure safety, cleanliness, and overall environment of recovery. Implement and document each members' Behavior Support Plan (BSP) and any activities recommended by the Treatment Team. Support and document Member self-administration of medications. Specific Responsibilities: Provide the level of support/assistance each member needs to complete activities of daily living (ADLs).. Support with facilities and medication management activities, including (but not limited to) the following: Fire Drills Disaster Drills Residential Checklist Medication Room Checklist Van Checklist Refrigerator Temperature Log Implement and document Member interventions and progress relative to Member BSP and Treatment Plan as it pertains to medication and ADLs. Complete Incident Reports in accordance with Project Transition/ PCS Mental Health's Policy and Process. Complete progress notes for any interactions with Members and document in the Electronic Health Record (EHR) (DAP format) by the end of your covered shift. Facilitate/ Co-facilitate all groups/activities as assigned and complete documentation within 24 hours of facilitating. Transport Members to appointments and activities. Support with observation of Member alcohol and drug screenings as assigned and document observations by the end of the covered shift (if applicable). Support Members with activities of daily living including (but not limited to) the following: Daily oversight and coaching of daily living activities. Hands on assistance may be provided to members to complete ADLs, based on person-centered assessments of their skills and needs. Observing Member self-administration of medication. If member requires medication administration, the RA will complete this in accordance with their level of training. Support with the development of socialization/ communication skills, leisure skills, conflict resolution, de-escalation skills, and utilization of crisis supports. Support with meal planning, menu development, food shopping and meal preparation. Encourage and support health and home safety practices. Support with navigation of public transportation services, when a member is deemed ready Complete continuing educational requirements as aligned with regulatory compliance. Attend individual supervision sessions and program meetings as scheduled by direct supervisor. Other duties as assigned by the IDD Lead RA, Program Director/Behavior Analyst. Additional Performance Expectations: Support and implement interventions and directives as directed by the Team. Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health's Mission and Core Values. Approach Member engagement from a non-judgmental stance understanding that a Member's behavior is driven by experience, which may include trauma. Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles. Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when uncertain about how to respond or support a Member effectively. Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support. Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization. For all Full-Time Employees our benefit package includes: Paid Time Off Health Insurance available within 60 days of hire Company Paid Life Insurance STD/LTD Dental Insurance Vision Insurance Health Spending Accounts Able to participate in company 401K after 6 months of hire Company 401K match up to 3% All Employees have access to our Employee Assistance Program Qualifications: High School Diploma or equivalent Ability to communicate effectively in English in oral and written work Ability to maintain confidentiality. Valid Driver's license

Education (one of the following required): Bachelor's Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Tennessee residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in TN and hold one of the following): LMSW LPC LPC/MHSP LCSW LAPSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Tennessee residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

RIDGEVIEW, a not-for-profit community mental health center based in Oak Ridge, TN, has an immediate opening for a Residential Assistant. We have 3 shifts open as well as the need for PRN backup. Monday- 2nd shift (2:45pm-11:00pm). Friday- 1st shift (6:45am-3:00pm). Friday- 3rd shift (10:45pm-7:00am). Shift differential is available for nights and weekends. Full training will be provided for you to give direct social service assistance to individuals experiencing severe and persistent mental illness. This schedule can be broken up into multiple roles or combined into a single role for the right candidate. Do you have the passion to make a difference in the lives of adults with severe and persistent mental illness in their home setting? Are you someone who can engage with clients and create an atmosphere of trust and love? We want you! Ridgeview has been named a 2025 Top Workplace by Knoxville News Sentinel, which is a testament to our staff who unite behind the idea of One Ridgeview. Ridgeview is a place where staff want to work, a place where staff are valued and appreciated, and a place where staff are proud of the impact they are making toward the improvement of people's lives. At Ridgeview, our real job satisfaction is derived from co-workers, clients, and the realization that we are part of carrying out Ridgeview's mission. HOPE | HEALING | RECOVERY "Where life's complexities are met with hope" REQUIREMENTS High school or GED. Experience in residential facilities, mental health, or behavioral health preferred. Valid Tennessee driver's license and a safe driving record required. JOB DUTIES This position is primarily responsible for the supervision and safety of all residents in a 10 bed group home for individuals with severe and persistent mental illness. Residential assistants offer daily training to each resident on Activities of Daily Living such as cooking, cleaning and hygiene. RAs distribute medications and ensure that the home is maintained in the manner required by licensure. BENEFITS Ridgeview offers a full line of benefits including: Medical, Dental, Vision, Retirement, Long-Term Disability, Holiday Pay, Vacation and Sick Leave, Life Insurance and Wellness Plan. Ridgeview is an approved National Health Service Corp site. Loan repayment for qualified behavioral health and primary health care providers is available. Ridgeview is an equal opportunity employer. Ridgeview conducts Background Checks, Motor Vehicle Records, License/Degree Verification, and Drug Screens at hire. Employment is contingent upon clean drug screen, background check and driving record. ind456

The Social Services Assistant provides assistance to the Social Services department to ensure all medically related emotional and social needs of patients are met in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements * High school graduate or equivalent * Prior health care experience preferred Specific Job Requirements * Make independent decisions when circumstances warrant such action * Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility * Implement and interpret the programs, goals, objectives, policies, and procedures of the department * Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation * Maintains professional working relationships with all associates, vendors, etc. * Maintains confidentiality of all proprietary and/or confidential information * Understand and follow company policies including harassment and compliance procedures * Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions * Assist with the social services program to meet the medically related social and emotional needs of patients as well as Federal, State, corporate, and division guidelines * Document appropriately and timely, according to State law * Assist social worker(s) in supporting patients and families through education, financial planning assistance, liaison with community agencies, etc. * Exhibit excellent customer service and a positive attitude towards patients * Assist in the evacuation of patients * Demonstrate dependable, regular attendance * Concentrate and use reasoning skills and good judgment * Communicate and function productively on an interdisciplinary team * Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours * Read, write, speak, and understand the English language An Equal Opportunity Employer

BASIC PURPOSE OF THE JOB Promotes family-centered care by providing services to meet the psychosocial, emotional, and developmental needs of patients and families. REPORTS TO Director-Child Life JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Degree Degree: Child Development, Early Childhood Education, Child Life, or other related field License/Certification Required: Certified Child Life Specialist (CCLS) or eligible to sit for the Child Life Certification exam Minimum Work Experience: 6 months related experience, which can include worksite educational experience REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Must possess excellent communication skills with diverse populations. Must have the ability to problem solve and work independently and must have strong interpersonal skills. Some computer skills helpful. Must meet physical requirements of this position. DUTIES AND RESPONSIBILITIES Documents assessment, plans and interventions in the medical record; verbally communicates information when appropriate and compiles reports as needed. In collaboration with the medical and/or nursing staff, conducts medical play, psychosocial preparations and support during procedures. Participates in planning, implementation, and evaluation of activities, celebrations and events related to the departmental mission (i.e., holiday celebrations, volunteer recognition, Child Life week). Plans, implements, and evaluates programs and activities for individuals and groups of patients in the playrooms, at the bedside, in outpatient clinics, and in the Emergency Department, ensuring a safe, supportive environment. Acts as a liaison between patients, families, and staff. Serves as a resource and advocate on child developmental issues, providing consultation to the healthcare team. Participates in Quality Improvement Activities Participates in community education programs. Supervises Child Life students and volunteers. Willingly accepts any other assignment that may be requested. Is cost conscious with Departmental resources. Utilizes hospital resources and time respectfully and accountably PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Requirements Minimum Qualifications/Requirements: Must have a valid Driver's License and meet any credentialing, licensing and privileging standards as it pertains to the program High School diploma required. Bachelor's degree preferred. A minimum of one year of experience working in a residential youth or adult operation or related experience working in the field of child and family services. Proficient in Microsoft Office Suite application software All full-time employees must work one of the following schedules: 1st shift (7am-7pm) or 2nd shift (7pm-7am) You're the right fit for the Youth Care Specialist position if… You have a passion for working with and developing youth You enjoy knowing you're making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify and Diana Screen for Florida locations. #TCFFTN Salary Description $18 - $21.50/hourly based on experience

JOB TITLE: Residential Specialist- Acute High Needs SUMMARY: Direct residential care provider within an acute high needs group home or facility environment and includes 24/7 awake staff. Provides direct care/support to individuals that include: acquisition, retention or improvement in skills related to activities of daily living, such as personal grooming and cleanliness, bed making, and household chores, eating and the preparation of food, and social and adaptive skills necessary to enable the individual to reside in a community residential setting. LOCATION: Johnson City, Turning Point. SCHEDULE: Monday-Friday 7am-7pm EDUCATION AND EXPERIENCE: Education: High school diploma/ GED required. Licensure: Valid driver's license. Certification: N/A Experience: Experience in a high needs group home environment preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Ability to follow written and verbal directions. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier, motor vehicle, household appliances and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Responsible for providing supervision and oversight of residents during his/her scheduled shift. -Staff will evidence no critical incidents resulting from a lack of client supervision 2. Provide oversight and monitoring of resident's behaviors and activities. 3. Assists individuals with daily living needs in preparing meals, cleaning, social interaction, etc. as needed by each individual. 4. Must successfully complete medication training and deliver medication to individuals as prescribed with appropriate documentation. -Staff will evidence no medication errors in the distribution or logging of client medications 5. Drives a 15-passenger van and maintains a safe driving record. 6. Record/chart pertinent information and observations, resident discussions, plans, progress, skills and abilities. -Required daily documentation will be completed timely and in accordance with contract and/or program requirements 7. Implement individualized plans, collect data and submit to supervisor in a timely manner. 8. Coordinate and supervise residential and community socialization activities as per program guidelines. 9. Maintain the residence in a neat and clean manner. 10. Maintain inventory lists and alert supervisor of any low inventories and special needs. 11. Works various schedules and/or residential programs as assigned. 12. Will participate in the training of other residential staff. 13. Ability to work in a high needs facility, to include graveyard shift. 14. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed. -Staff will evidence timely and successful completion of all training requirements 15. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards.

JOB TITLE: Residential Specialist- Acute High Needs SUMMARY: Direct residential care provider within an acute high needs group home or facility environment and includes 24/7 awake staff. Provides direct care/support to individuals that include: acquisition, retention or improvement in skills related to activities of daily living, such as personal grooming and cleanliness, bed making, and household chores, eating and the preparation of food, and social and adaptive skills necessary to enable the individual to reside in a community residential setting. LOCATION: Johnson City, Turning Point. SCHEDULE: Monday-Friday 7pm-7am EDUCATION AND EXPERIENCE: Education: High school diploma/ GED required. Licensure: Valid driver's license. Certification: N/A Experience: Experience in a high needs group home environment preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Ability to follow written and verbal directions. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier, motor vehicle, household appliances and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Responsible for providing supervision and oversight of residents during his/her scheduled shift. -Staff will evidence no critical incidents resulting from a lack of client supervision 2. Provide oversight and monitoring of resident's behaviors and activities. 3. Assists individuals with daily living needs in preparing meals, cleaning, social interaction, etc. as needed by each individual. 4. Must successfully complete medication training and deliver medication to individuals as prescribed with appropriate documentation. -Staff will evidence no medication errors in the distribution or logging of client medications 5. Drives a 15-passenger van and maintains a safe driving record. 6. Record/chart pertinent information and observations, resident discussions, plans, progress, skills and abilities. -Required daily documentation will be completed timely and in accordance with contract and/or program requirements 7. Implement individualized plans, collect data and submit to supervisor in a timely manner. 8. Coordinate and supervise residential and community socialization activities as per program guidelines. 9. Maintain the residence in a neat and clean manner. 10. Maintain inventory lists and alert supervisor of any low inventories and special needs. 11. Works various schedules and/or residential programs as assigned. 12. Will participate in the training of other residential staff. 13. Ability to work in a high needs facility, to include graveyard shift. 14. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed. -Staff will evidence timely and successful completion of all training requirements 15. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards.

Requirements Minimum Qualifications/Requirements: Must have a valid Driver's License and meet any credentialing, licensing and privileging standards as it pertains to the program High School diploma required. Bachelor's degree preferred. A minimum of one year of experience working in a residential youth or adult operation or related experience working in the field of child and family services. Proficient in Microsoft Office Suite application software Must be at least 21 All full-time employees must work one of the following schedules: 1st shift (7am-7pm) or 2nd shift (7pm-7am) You're the right fit for the Youth Care Specialist position if… You have a passion for working with and developing youth You enjoy knowing you're making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify and Diana Screen for Florida locations. #TCFFTN Salary Description $19.50 - $22.50/hourly based on experience

Requirements Minimum Qualifications/Requirements: Must have a valid Driver's License and meet any credentialing, licensing and privileging standards as it pertains to the program High School diploma required. Bachelor's degree preferred. A minimum of one year of experience working in a residential youth or adult operation or related experience working in the field of child and family services. Proficient in Microsoft Office Suite application software All full-time employees must work one of the following schedules: 1st shift (7am-7pm) or 2nd shift (7pm-7am) You're the right fit for the Youth Care Specialist position if… You have a passion for working with and developing youth You enjoy knowing you're making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify and Diana Screen for Florida locations. #TCFFTN Salary Description $19.50 - $22.50/hourly based on experience

Requirements Minimum Qualifications/Requirements: Must have a valid Driver's License and meet any credentialing, licensing and privileging standards as it pertains to the program High School diploma required. Bachelor's degree preferred. A minimum of one year of experience working in a residential youth or adult operation or related experience working in the field of child and family services. Proficient in Microsoft Office Suite application software Must be at least 21 All full-time employees must work one of the following schedules: 1st shift (7am-7pm) or 2nd shift (7pm-7am) You're the right fit for the Youth Care Specialist position if… You have a passion for working with and developing youth You enjoy knowing you're making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify and Diana Screen for Florida locations. #TCFFTN Salary Description $19.50 - $22.50/hourly based on experience

Provides therapeutic individual, group, and family sessions. Completes assessments on all clients. Documents all services provided in a timely manner. Participates in treatment team meetings as necessary. This position is for part or full time employment. We have options available for regular employees or independent contractors. The pay is variable as this is an opportunity to join a private practice without all of the traditional overhead expense. Candidates must have some flexibility for evening work. See full Job Description